Compensation may vary based on the job level and your geographic work location.

The Sr. Alliance Account Manager manages alliance business development efforts by negotiating and working with carrier and broker alliance partners and has ultimate accountability for successful alliance performance. You will evaluate alliance products and rating plans and provides comparative analysis, tracks and reports alliance offerings. You will report to the Director, Insurance Operations – Licensing.

Primary Accountabilities:

• You will manage 18-22 carrier relationships.
• You will provide daily service to sales during and after implementation of alliance products and informs management of positive and negative outcomes.
• You will lead the post implementation reviews of alliances to determine if the outcomes of the alliance are consistent with the assumptions used in the pre-decision analysis.
• You will work with external partners and Legal division to negotiate complex contracts for all partners.
• You will develop knowledge of industry and competitor activities by attending industry functions, membership in industry organizations and committees.
• You will analyze alliance product information relative to market potential, competition, products, loss experience, and potential profitability of market segments.

Qualifications:

• 1+ Year of partnership management experience
• Commercial insurance product knowledge
• Insurance designation such as AINS, ARE or CPCU
• Sales experience including developing relationships through prospecting
• P&C Producers License or the ability to attain one

In this flex office/home role, you will work 10 days per month from one of the following office locations: Madison, WI 53783; Boston, MA 02110

You must reside within a 50-mile radius of NHQ or 35-mile radius of Boston.

#LI-Hybrid

We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply!

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

Compensation may vary based on the job level and your geographic work location.

Primary Accountabilities

• Develop knowledge of systems and various application trainings associated with policy processing.
• Respond to basic inquiries from agents, agency staff & customers related to policies and accounts with supervision.
• Attend training and obtain licenses to acquire skills needed to transition to next level.
• Provide input on continuous process Improvement ideas for customer and agent support processes.
• Follow procedures and process improvement standard work.

Specialized Knowledge & Skills Requirements

• Demonstrated experience providing customer-driven solutions, support or service.
• Demonstrated written and verbal communication skills
• Demonstrated typing/keyboarding skills (25 wpm)
• Demonstrated experience with PC software applications (e.g. Microsoft Office Suites, Internet Explorer, Outlook).
• Demonstrated math skills (multiplication, division, addition, subtraction).

License

• Not applicable.

Travel Requirements

• Up to 10%.

Physical Requirements

• Work that involves sitting/standing.

Working Conditions

• Not applicable.

Additional Job Description

In this primarily home-based role, you will spend 80% of your time (4+ days per week) working from home. On occasion you may be asked to travel to an office location for in person engagement activities such as team meetings, trainings, and culture events. These office locations include the following: Madison, WI 53783; Eden Prairie, MN 64507; Phoenix, AZ 85034.

Internal candidates are encouraged to apply regardless of location and will be considered based upon the needs of the role.

#LI-Remote

• Offer to selected candidate will be made contingent on the results of applicable background checks.
• Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions.
• Our policy restricts consideration of applicants needing employment sponsorship (visa) to specialty occupations. Sponsorship will not be considered for this position.

We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply!

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

Compensation may vary based on the job level and your geographic work location.

• You will lead the product vision, strategy, and operational planning associated with incoming payments across the enterprise and accomplish a variety of product projects across all stages of a product's lifecycle, including early product planning, customer research and validation, roadmap planning, product development sprints, piloting, gaining early adopters, product launch, metrics analysis, and post-launch iteration.

• You will define product strategy and then develop a creative, high-quality, and clear product roadmap.

• You will Integrate usability studies, research and market analyses into product requirements to enhance user satisfaction.

• Identify goals and analyze customer feedback and usage metrics to recognize main pain points and opportunities to address.

• Gather data to guide build-buy-partner options to solve customer problems.

• Be the "translator" for both the customer and market, and company partners, including business lines.

• Understand how and when to use design thinking, UX, and other frameworks into the process for a flexible hybrid methodology that fits the team, product, and customer.

• Prioritize projects and get commitments from company partners.

• Mentor more junior members of the team.

Qualifications:

• 5-7 years of experience on payments infrastructure, processing, and technology for the U.S. market (i.e. network tokens, ACH, lockbox etc.)

• 5+ years of experience managing very large card-not-present/recurring payments, either from a merchant, issuer or acquirer perspective

• 5+ years of experience in PCI and ACH network/regulatory requirements and obligations

• Deep experience partnering and negotiating with card processors, card schemes, banks and financial technologies.

• 5+ years of experience in Agile product management preferred

In this flex office/home role, you will be expected to work a minimum of 10 days per month from one of the following office locations: Madison, WI 53783; Boston, MA 02110
Candidates must reside within a 50-mile radius of the office location (or 35-mile radius for Boston / Chicago). #LI-Hybrid

We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply!

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

Compensation may vary based on the job level and your geographic work location.

Responsibilities:

• Lead the customer data strategy and requirements for data hub to provide a unified customer view and unlock deep customer insights.
• Partner with the Enterprise Analytics team for marketing and customer data stewardship
• Define and execute the customer and marketing analytics agenda, establish analytics capabilities for marketing and customer quantitative analysis, and apply innovative analytical techniques to foster a competitive edge.
• Manage full ownership of reporting, forecasting, and insights for new customer growth, and customer retention strategies.
• Drive customer value optimization, customer acquisition, and ROI through quantitative data analysis and Customer Lifetime Value insights.
• Champion the integration and targeted marketing orchestration using Salesforce Marketing Cloud, including audience development, direct mail, and email marketing.
• Create data-driven recommendations to identify revenue opportunities and actionable customer segments for lifecycle management to inform strategies for cross-sell/up-sell
• Establish and report on KPIs related to marketing econometrics, channel performance, and marketing efficiency.

Qualifications:

• Knowledge of managing customer data
• Knowledge of marketing mix modeling and measurement
• Strong knowledge of statistical modeling software tools
• Proven experience in communicating complex data relationships and statistical model implications to business partners
• Experience managing large, complex analytics projects
• Background in data analysis, statistical analysis, predictive modeling or related functions
• Demonstrated leadership skills and effective management of customer and end-user outcomes
• Lead with influence and expertise, contribution to divisional or departmental leadership teams
• Foster a collaborative, performance -driven work environment, setting clear goals, providing feedback, and supporting ongoing development

Additional Job Information

• Offer to selected candidates will be made contingent on the results of applicable background checks.
• Offer to selected candidates is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions.
• Our policy restricts consideration of applicants needing employment sponsorship (visa) to specialty occupations. Sponsorship will not be considered for this position unless otherwise specified in the posting.

In this primarily office-based role, you will be expected to spend at least 80% of your time (4+ days per week) working from one of the following office location(s): Madison, WI 53783; and Chicago, IL 60601.

Internal candidates are encouraged to apply regardless of location and will be considered based upon the needs of the role.

#LI-Onsite

At American Family Insurance, we believe people are an organization's most valuable asset, and their ideas and experiences matter. From our CEO to our agency force, we're committed to growing a culture that empowers innovation that will inspire, protect, and restore our customers' dreams in ways never imagined. Join our team. Bring your dreams.

We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply!

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

Compensation may vary based on the job level and your geographic work location.

The Sr. Auto Compliance Specialist coordinates divisional programs for internal controls for one or more insurance companies. You will respond to state compliance requests, provide guidance and monitoring of operational controls including vendor management, consumer complaints, record retention, and overall division quality. You will also establish and provide oversight or being a liaison for compliance processes and department of insurance examinations, and making recommendations to leadership on compliance matters that affect the product portfolio, forms, systems and procedures. You will report to the Senior Manager, Business Compliance.

Primary Accountabilities

• You will complete the internal and operational control risk assessment and help test Auto COE business processes which may include the development of new products or systems.
• You will communicate results of internal risk control assessments, process and system testing to department managers and divisional leadership, coordinates with Auto COE leaders to develop and document any required process remediation plans and any required retesting.
• You will assist internal controls partners when developing Auto COE internal control processes.
• You will facilitate integration of internal control programs for a line of business with Corporate Internal Control programs.
• You will provide compliance support in the coordination and response communication regarding state market conduct exams, state and federal data calls, state inquiries and surveys.

Qualifications:

• Compliance and risk control program management experience
• Insurance industry compliance experience
• Project management experience
• Process improvement, methodologies, and tools experience

In this flex office/home role, you will be expected to work a minimum of 10 days per month from one of the following office locations: Madison, WI 53783; Boston, MA 02110; Chicago, IL 60601*; Denver, CO 80112; Eden Prairie, MN 55343; Keene, NH 03431; St. Joseph, MO 64507; Phoenix, AZ 85034; Nashville, TN 37214. You must reside within a 50-mile radius of the office location (or 35-mile radius for Boston / Chicago).

Internal candidates are encouraged to apply regardless of location and will be considered based on the needs of the role.

#LI-Hybrid

We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply!

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

Compensation may vary based on the job level and your geographic work location.

Primary Accountabilities

We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply!

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.