Service: Customer Support Service - ICT
Closing Date: Monday 11th November 2024
Argyll and Bute Council are looking to recruit two permanent full-time Senior IT Engineers to join our IT Networks team. This is an exciting role based in Helensburgh or Lochgilphead, working within a dynamic team with a strong focus on customer service.
These are hybrid posts working 35 hours per week. Whilst much of this role can be carried out remotely, regular team working in person is a requirement of the post so there is an expectation of weekly attendance in the Council’s Lochgilphead or Helensburgh offices. There will also be regular travel to other Council offices/ schools to support the Council’s network.
About the role
You will be engaged in the design, installation and support of voice and data networks. You will be responsible for providing hardware and software support with second and third-line operational support, ensuring timely and efficient resolution of service requests, issues and incidents.
The council has invested in the use of Cisco technology for network infrastructure, Microsoft 365, and Teams for unified communications. The council is seeking an individual who can use their experience and knowledge to enhance a professional team that are engaged in supporting the council’s business.
You should take note of the essential and desirable requirements specified in the Job Description and Person Specification relating to Common and Networks Team experience and include all necessary information when applying.
Additional information
Benefits include generous holiday and sick pay entitlement, access to retail and high-street discounts, access to flexible working (Flexi time), Employee Assistance Programme, as well as access to the local government pension scheme.
Argyll and Bute Council recognises the numerous benefits of a positive work-life balance to the wellbeing and productivity of our employees. We will take a flexible first approach to requests from our employees to change the way that they work. While we must balance such requests with the need to ensure the quality of the important services we deliver is not compromised, we will ensure that each request is given careful consideration with a view to achieving a positive outcome wherever possible.
Applicants should note that:-
- This post is not suitable for job share
To apply for this vacancy, please click on the Apply Now button at the top of this page.
If you would like clarification on any information contained within the vacancy advert and/or the job description you will require to speak with the recruiting manager, who is:
- Gerry McDonald – ICT Networks and Server Manager
- Telephone: 01436 658979
- Email: ICTRecruitment@argyll-bute.gov.uk
- Reference: ARB15150 / 036772 & 036773
Please note that you cannot apply for this vacancy by contacting the recruiting manager, applications must be made by clicking on the Apply Now button at the top of this page.
Please also note that we do not accept CVs, only applications completed and submitted via the Apply Now button on this page.
We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about our commitment to this please visit Equality & Diversity Policy.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to
Disability Confident.
