Total 9 job vacancies by NHS Jobs

The post-holder will provide Secondline Support, resolving complex IT incidents. Support will be provided both on site and remotely incidents passed from 1st line support. This role is highly visible, and requires a combination of technical skills, customer care, and business awareness. The post-holder will be required to respond to service desk calls, monitor other routes to the service desk and record incidents following clearly defined procedures, resolving incidents at first point of contact. Assigned to a zone within the County, the post-holder will be responsible for resolving IT issues within the relevant area(s).Where incidents are more complex in nature the post-holder will be required to investigate possible resolutions until a solution that meets the end-user needs, can be found. At all times, the customer must be kept fully informed of the job reference and indicative resolution time/date. Monitoring of calls logged will play a key part of this role, to ensure the fair distribution of tasks and that cover arrangements are agreed within the Team. The post-holder will actively participate in IT project implementation plans. Post-holders will also be required to be on-call. MAIN DUTIES & RESPONSIBILITIES 1. respond to and resolve 2nd line incidents passed on from the Service Desk Operators and IT Engineers; investigating and rectifying complex IT issues; 2. deliver an excellent quality, client-focused service; 3. provide advice and expertise on all aspects of IT used within the organisation; 4. provide training and mentorship to new starters or less experienced IT staff in line with the IT Team Skills Development Programme; 5. liaise with relevant third party maintenance companys, recording and escalating any hardware/software problems as required; 6. update the Service Desk Management System to support the provision of performance statistics; 7. be proactive in approach to problem management by identifying multiple instances of incidents, researching possible resolutions in in some cases, undertaking a root cause analysis; 8. record resolution details in the service desk management software selecting the relevant resolution categories; 9. assign unresolved Incidents to the appropriate specialist IT Team/IT product Engineer; 10. communicate with to end-users informing on progress and providing and where possible provide and estimated resolution time; 11. escalate major incidents to Problem Management and contribute to major incident reviews where appropriate; 12. perform a manual closure of resolved incidents, ensuring the customer is satisfied with the resolution before closing the record; 13. conduct User Satisfaction surveys under the instruction of the Service Desk and Desktop Support Manager; 14. perform Active Directory administration duties; 15. handle fragile components in live environments, replacing live hardware with high degree of precision; 16. create and maintain technical procedures and training documentation for use by members of the IT Team; 17. carry out Email (including MS Exchange NHS Mail) administration duties, such as mail box creation and updating email distribution groups, unlocking NHS Mail accounts, and password resets; 18. On occasion, cover for the Service Desk Operators and IT Engineers; 19. manage own workload with minimum supervision; 20. contribute to policies and protocols for own work area; 21. work autonomously but within departmental procedures; 22. establish and maintain positive working relationships within the IT Team, key stakeholders and all Trust departments; 23. participate in personal objective setting and reviews that are in line with strategic objectives; 24. attend all mandatory training sessions as required by the Trust. 25. Own a full clean UK driving license

Technical Role - To receive and unpack a range of blood samples and other sample types (predominantly arriving Research and Innovation) - To check that the correct sample type has been received, correct sample labelling and suitability for diagnostic investigations, in accordance with Pathology laboratory policies and standard operating procedures (SOP); to take appropriate action for non-compliances - Recognise Research and Innovation samples that are required for Chemical Pathology and those that need to be moved on to other Pathology disciplines - Follow (sometimes) complex protocols for the handling of Research and Innovation Samples. - To recognise, prioritise and fast-track urgent samples to ensure minimal delay to patient treatment and waiting times. Understand that Research and Innovation Samples come with different style labels to routine specimens receipted in the lab and therefore requires specialised attention to detail. - To prepare samples for analysis on a range of different analytical platforms. This may include barcode labelling, centrifugation, preparation of aliquots, measurement of sample volume e.g. urine; distribution of samples. - To record Trials data including dates, trial numbers and condition of samples, accurately on the appropriate log sheets, showing high level of attention to detail. - To ensure all Trials samples are stored in the appropriate freezer devices as detailed in relevant documented protocols. Ensuring easy retrieval of specimens is possible when requiring them to be sent away. - To prepare samples for dispatch to other sites in accordance with postal regulations including samples requiring special transport conditions. To liaise with Portering services staff, and drivers (internal and external) to arrange appropriate transportation. - To perform weekly housekeeping duties relating to Research and Innovation to ensure sample logs detail relevant specimens currently in storage. - Operate analysers, pre- and post-analytical equipment under the supervision of HCPC registered Healthcare Scientists. - Undertake maintenance procedures as directed by SOPs and operator manuals. - Responsibility for ensuring all tests are performed according to established laboratory standard operating procedures and within agreed turnaround times. - To ensure the quality of the analytical service is maintained to UKAS ISO 15189 standards. - Responsibility for ensuring safe use of expensive and complex equipment by undertaking regular in house maintenance and maintaining appropriate records. - To inform Team Leaders and/or Healthcare Scientists of any equipment or analytical issues. - To comply with quality control procedures. - Manager/Consultant Speciality Director. - To assist in the collection and data input for various Research and Innovation into laboratory software and relevant delegate logs - To perform audits of Research and Innovation Processes, logging non-conformities and required error logging when required. - Uses Q Pulse to record activities and issues such as NCRs, audits, document control. - Participates in the receipting and processing of up to 100 SIREN Trial samples per day and up to 100 Research and Innovation specimens from 4 other Research and Innovation per week. - Undertake projects for Research and Innovation as instructed by the Speciality Team manager. - Undertake various admin responsibilities relating to all Research and Innovation. 2) Supervisory Role - To support the Healthcare Scientists in the supervision of Trainee Biomedical Scientists and Medical Laboratory Assistants and new Healthcare Practitioners. 3) Human Resources Role - To assist with the induction of new staff. - To act as mentor for new members of staff, as required - To assist in the training of Medical Laboratory Assistants. - To be an active member of Laboratory, Section & other laboratory meetings - To assist with the training and support of all staff involved in supporting Research and Innovation. 4) Financial Role - Responsibility to ensure the best value and cost-efficient use of all reagents, Quality Control material and consumables - To help maintain appropriate financial records - Unpacking large multi reagent deliveries with appropriate record keeping and notifying Healthcare Scientist staff of discrepancies. - Regularly review the appropriate usage of all materials within the Chemical Pathology department 5) Information Technology & Quality Role - As commensurate with the access level of an Associate Practitioner Band 4 perform routine tasks on the laboratory computer system. - To contribute to the performance of all routine housekeeping tasks on the laboratory computer system. - Use Microsoft office to produce standard operating procedures and other bench based record sheets etc. - Use Microsoft Excel to process and review large quantities of Research and Innovation data. - To assist with data collection that may be required for audits, as directed by Healthcare Scientist and lead A&C staff - To carry out routine audits as agreed with the senior staff - To review established Standard Operating Procedures and notify senior staff of required changes where appropriate. - All staff have an individual responsibility for creating accurate records of their work and for making entries into and managing all NHS records effectively in line with the Health Record Keeping Policy and other Health Records and Corporate Records Management policies and procedures in order to meet the Trusts legal, regulatory and accountability requirements. - All employees are subject to the requirements of the Data Protection Act and must maintain strict confidentiality in respect of patients and staffs records. 6) Professional Role - To be responsible for maintaining own competency to practice through CPD activities. Undertake and maintain equipment and procedural competencies. - To be involved with the training of allied healthcare professionals. - To keep abreast of developments in the laboratory and in Research and Innovation. - Dress and act in a professional manner at all times 7) Research, Development & Clinical Governance - To be involved with the implementation of major items of highly complex instrumentation and evaluation of new methodologies. 8) Miscellaneous - Full participation in all identified shifts is required and may require some flexibility to work beyond the end of shifts when problems occur. - With reference to work undertaken, provide advice to users of the service. - Attend laboratory meetings (including educational meetings) whenever possible but to the minimum attendance standard set by the department. - Ensure all competencies are kept up-to-date. - Ensure Health and Safety (including Clinical Governance and Management of Risk) standards are maintained in order to create a safe environment for staff to work in - To participate in an annual appraisal and development review meeting. - To comply with the Trust no smoking policy. - To comply with the Trusts policies with regard to kindness and respect. Communications & Working Relationships The post holder will be required to communicate face-to-face and by telephone, e-mail and in writing to a wide range of health professionals and non-health professionals, including but not exclusively; - All members of the Chemical Pathology staff across both sites - Members of other pathology departments - Research and Innovation Staff both over the phone and face to face within the department. - Clinicians, GPs, Nurses and other hospital and primary care staff - Patients - Supplier representatives and engineers - Key working relationships will exist between the post holder and the other Healthcare Practitioners and the Referral Manager and PA to the Senior Scientific Staff - Will have a good working relationship with NHS staff of all grades involved in Research and Innovation. Physical, Mental & Emotional Effort & Working Conditions - Daily pressures and stresses of processing a high workload with frequent interruptions using sophisticated equipment to obtain accurate timely results. - Requirement to work with absolute accuracy and speed during periods of prolonged concentration. - Handle potentially infectious blood and body fluids, faeces etc. with unpleasant smells/odours together with the risk associated in handling hazardous chemicals. - Working on contaminated equipment or work areas. - Potential of sharps injury. - Working in hot conditions with protective clothing, coats, gloves and goggles. - Constant background noise from equipment. - Make frequent repetitive movements. - Requirement for a considerable amount of manual dexterity in processing paediatric samples and maintaining equipment. Maintenance often involves use of delicate instruments whilst working on highly sensitive and complex analytical equipment where accuracy of setup is crucial to the delivery of correct results. - Limited amount of lifting, bending but a considerable amount of standing. - Frequent long periods of use of a VDU

You will be responsible for handling technical support calls from Trust staff as well as progressing all new requests logged through the self-serviceportal, from initial triage through to resolution or escalation.You will need to have a minimum of 2 years experience working in a technical support environment with knowledge of: Customer service best practices Service Desk procedures (technical procedures provided) Microsoft Office 365 administration Active Directory Microsoft OS Support Please refer to the Job Description document for a full list of responsibilities.

In this role, your commitment to providing top-tier technical support and maintaining our digital infrastructure will be fundamental to our ongoing mission to deliver exceptional healthcare services. As a Desktop Engineer, your role will be critical in ensuring the robust and efficient operations of our digital technical services. You will work closely with Trust management, staff, NHS, and other relevant external parties. Your main focus will be the support, maintenance, and security of all digital technology aspects, including hardware, software, and infrastructure services for the Trust, following industry best practices. Your expertise will be instrumental in providing guidance to the Digital Technology Department staff, Trust managers, and end-users on the proficient use, management, and security of all digital technology elements. You will ensure our digital platform is robust and resilient, thereby facilitating the Trust in delivering first-class healthcare to its stakeholders. Key Responsibilities: Collaboration: Work closely with other operational teams within the Digital Services division, such as Service Desk, Network & Telecoms, and Technical Services. User Support: Provide comprehensive support for our extensive array of devices including laptops, desktops, printers, mobile devices, and tablets. Problem Management: Engage in both proactive and reactive problem management, anticipating potential issues, and swiftly responding to existing ones. Device Security: Maintain up-to-date software, ensure antivirus systems are operational, and promptly respond to security alerts to uphold our operations' safety. Device Preparation: Install our Trust image on new devices, ensuring they are operationally ready from the outset. Ticket Management: Manage both team and individually assigned tickets using the Trust's ITSM system, effectively handling both incidents and requests. Device Refresh Program Support: Assist in the replacement process when devices hit their 5-year lifecycle, ensuring a seamless transition with minimal downtime. Requirements: Proven experience as a Desktop Engineer or similar role Technical knowledge of various hardware and software systems Ability to diagnose and troubleshoot technical issues Excellent problem-solving and multitasking skills Strong attention to detail with an analytical mind Exceptional interpersonal skills Degree in Computer Science, engineering, or relevant field is preferred Physical Requirements: This role may involve physical activity such as lifting and installing hardware equipment, and therefore the ability to lift certain weights (such as computer hardware) may be necessary. The role also requires extended periods of sitting and using computer equipment and software.

JOB SUMMARY Maintenance Shift Technician will be employed on work appropriate to their core specialist skills and should possess levels of flexibility and competence to allow them to perform the following: - Perform work including activities which are complex and/or non-routine. - Responsible for fault finding and repair maintenance on a wide range of engineering plant and equipment - Provide diagnostics and repair services for Key Mechanical building services, plant and equipment such as HVAC, plumbing, Water, Piped Med Gas, Steam and Pressure systems Job Dimensions: (problem solving. decision making, impact, resource management including value, working environment, responsible for staff & equipment) - Perform a wide range of work of other crafts. Manufacture, assemble, erect and install new work. - Diagnose and carry out repairs, maintain and efficiently run plant and equipment. - Be conversant with various aspects of Planned Preventative Maintenance. Use all relevant tools and equipment. Understand fully the inter-relationship between various maintenance crafts. - Organise resources including labour, materials and transportation. - Actively participate in the operation of the Estates / Facilities management system including completion of all paperwork required of the scheme. (Including completion of all job information and time sheets). - Ability to manage minor electrical repairs - Have the ability to prioritise and plan own workload utilising the MICAD management system mobile data, for which appropriate training will be given. - Obligation to undertake training where necessary to learn new techniques, specifically in relation to specialised testing and maintenance routines. - Possess the ability to communicate and liaise with all levels of staff on possible technical matters regarding essential maintenance. - Be able to instruct others on aspects of own work relating to original trade, including other trades staff, maintenance assistants and contractors. - Liaise with ward/department Managers to arrange access for all building repair and maintenance. - Learn new techniques with additional training to own trade. - Have a good understanding of the workings of other trades in relationship to your own. - Exposure to heat, noise, body fluids, chemical hazards and sewage, continual lifting (occasionally heavy). - An ongoing requirement to exert moderate physical effort and frequent requirement for - Concentration i.e. faults finding, interpretation of drawings. - Occasional exposure to highly unpleasant working conditions i.e. sluices, infected areas, blocked drainage deep cleans, and barrier cleans. - Prepared to work outside and at times at height from ladders, mobile platforms and fixed platforms. - Required to follow Trust & GMS Procedures and participate in audits from internal and external sources. - Any other duties within the GMS function which may be required by the Estates Maintenance Manager within the scope of the individuals competence or as laid down in agreements between the Department of Health and Social Security and Trade Unions. - To take part in the maintenance on call rota including working unsocial hours as part of a shift rota - Develop as a Competent Person (CP) for Mechanical services such as HVAC, Water, Piped Med Gas, Steam - Work through the competency framework for this post COMMUNICATION AND WORKING RELATIONSHIPS INTERNAL Site and Departmental Managers Ward staff Other department staff Fire Officer Patients and visitors EXTERNAL Suppliers Contractors Appleona

You will be responsible for handling technical support calls from Trust staff as well as progressing all new requests logged through the self-serviceportal, from initial triage through to resolution or escalation.You will need to have a minimum of 2 years experience working in a technical support environment with knowledge of: Customer service best practices Service Desk procedures (technical procedures provided) Microsoft Office 365 administration Active Directory Microsoft OS Support Please refer to the Job Description document for a full list of responsibilities.

To assist with the implementation and management of specialist clinical and non-clinical applications & SQL Clusters in use across the Trust To work with the organisation on the development, deployment and management of Artificial Intelligence, Machine Learning & Robotic Process Automation solutions in both Corporate & Clinical settings Contribute to the development strategy and associated programme of implementation of clinical systems, ensuring they support the vision of integrating all data into the main Trust EPR Create and update Standard Operating Procedures for use across the team Production of support documentation and pro-active handover to support personnel Proposing system developments to improve workflows, operational processes and release efficiencies during systems acquisitions or upgrades. Working with the IT & Cyber Teams to ensure that all systems managed within the department are secure, and following trust standards Log, manage and resolve helpdesk calls in a timely manner, ensuring end users are kept informed of progress and service is delivered to quality standards Working with technical teams and external suppliers in the resolution of tickets and issues on behalf of users, owning issues through to resolution To establish proactive monitoring systems to ensure applications are operating as expected and that alerts are acted upon when issues arise To be the point of escalation for resolution of issues where support teams are unable to resolve This role also incorporates the need to communicate complex digital issues to non-digital senior staff and articulate timescales, plans, barriers and dependencies to clinical teams and senior operational managers To take the lead on changes to existing system technical configuration as a result of changed requirements or systems change Designing and developing fully working systems using structured and formal methods Development of test plans for end-to-end solution testing using a wide range of technical and non-technical users. Using structured process (e.g. change and release management) to move systems and updates into live operationWork within defined deadlines as part of a team and on an individual basis Keep up to date with relevant technologies, new techniques and developments in healthcare standards, interoperability, and other technologies People & Human Resources Develop and maintain effective relationships with colleagues across the organisation Contribute to effective team-working by transferring skills and knowledge to appropriate staff and ensuring that working procedures are properly documented and maintained Provide regular performance reports on progress, status, and achievements for own area to be used by both Management and Users Support the development of staff in line with appraisals and other associated guidance To take part in out of hours work for projects or on-call rotas, where required Assist the wider Digital Team, as part of a fall-back service when required, as appropriate Keep abreast of research and knowledge in the healthcare development standards, interoperability, and other technologies Comply with all legal, regulatory and Trust requirements including policies, standing financial instructions, standing orders and procedures Create a culture of equality, diversity and inclusivity by personally embedding these factors into everyday working life. Contribute to a strong, motivated, and highly effective Digital Team by providing a clear vision and direction in collaboration with the departmental Senior Mangers Ability to work under pressure in an ever changing, challenging environment whilst maintaining excellent standards of professionalism Provide cover for colleagues during holidays, sickness etc. This may include attending meetings and communicating with different teams Physical, Mental & Emotional Effort & Working Conditions There is a frequent requirement for prolonged concentration and working on a computerThere is an occasional requirement to exert intense physical effort for short periods Exposure to distressing or emotional circumstances is rare Exposure to unpleasant working conditions such as cold and noisy air-conditioned Data Centres may be required Requirement to perform duties at all locations where Trust staff are based, including locations not owned by the Trust, and other locations determined by the duties of the post Travel to off-site venues, as required, to attend courses, conferences as designated Work pattern may be unpredictable Some flexible working required in the delivery of digital clinical systems Responsible for the proper and safe use of IT equipment To abide by the Trusts confidentiality, information security and code of conduct policies

In this role, your commitment to providing top-tier technical support and maintaining our digital infrastructure will be fundamental to our ongoing mission to deliver exceptional healthcare services. As a Desktop Engineer, your role will be critical in ensuring the robust and efficient operations of our digital technical services. You will work closely with Trust management, staff, NHS, and other relevant external parties. Your main focus will be the support, maintenance, and security of all digital technology aspects, including hardware, software, and infrastructure services for the Trust, following industry best practices. Your expertise will be instrumental in providing guidance to the Digital Technology Department staff, Trust managers, and end-users on the proficient use, management, and security of all digital technology elements. You will ensure our digital platform is robust and resilient, thereby facilitating the Trust in delivering first-class healthcare to its stakeholders. Key Responsibilities: Collaboration: Work closely with other operational teams within the Digital Services division, such as Service Desk, Network & Telecoms, and Technical Services. User Support: Provide comprehensive support for our extensive array of devices including laptops, desktops, printers, mobile devices, and tablets. Problem Management: Engage in both proactive and reactive problem management, anticipating potential issues, and swiftly responding to existing ones. Device Security: Maintain up-to-date software, ensure antivirus systems are operational, and promptly respond to security alerts to uphold our operations' safety. Device Preparation: Install our Trust image on new devices, ensuring they are operationally ready from the outset. Ticket Management: Manage both team and individually assigned tickets using the Trust's ITSM system, effectively handling both incidents and requests. Device Refresh Program Support: Assist in the replacement process when devices hit their 5-year lifecycle, ensuring a seamless transition with minimal downtime. Requirements: Proven experience as a Desktop Engineer or similar role Technical knowledge of various hardware and software systems Ability to diagnose and troubleshoot technical issues Excellent problem-solving and multitasking skills Strong attention to detail with an analytical mind Exceptional interpersonal skills Degree in Computer Science, engineering, or relevant field is preferred Physical Requirements: This role may involve physical activity such as lifting and installing hardware equipment, and therefore the ability to lift certain weights (such as computer hardware) may be necessary. The role also requires extended periods of sitting and using computer equipment and software.

Job Summary Supports, in collaboration with other members of the Information Technology Team, the Hillingdon Hospital Information Technology Infrastructure in order to ensure the integrity, availability, security and efficient use of the Hospital's Information Resources. Provides technical support to end-users responding to ICT Service Desk calls that cannot be "talked through" by telephone The commissioning & installation of end-user IT equipment and application software (eg: PCs, printers, mobile devices, etc.) as directed by the ICT Technical Operations Manager Main Tasks and Responsibilities To ensure that the Hospital's Information Infrastructure - particularly end-user I.T. equipment and software applications (eg:PCs, printers, VDUs) - is provided and maintained in a manner consistent with the Hospital's 24hr/day 365days/yr requirement for efficient & effective Information Services; To contribute, in conjunction with the ICT Technical Operations Manager and the Head of IT, to the development of appropriate disaster recovery plan for the Hospital's IT Infrastructure, and participate in regular testing of efficiency & effectiveness, of those plans; To implement or supervise, in consultation with other members of the Team, all connections of IT equipment to the Hospital's communications networks in order to ensure the integrity of the Hospital's Information Infrastructure and compatibility with the Hospital's Information policies; To manage and implement efficiently & effectively the hospital's hardware maintenance procedures, and to contribute to the maintenance of the IT inventory register. To contribute to Trust I.T. projects as and when appropriate; To co-operate with the Occupational Health Dept. to ensure that the installation and use of all Hospital IT equipment is in accordance with relevant Health & Safety Legislation; To accurately record and register new IT equipment To ensure that all PCs and software applications within the Hospital are located and/or protected in such a way as to prevent unauthorised access to the Hospital's Information Infrastructure; To support other members of the I.T. Team in achieving team goals; To support new and in flight projects across all sites ie telephony/desktop refresh/application roll out Works towards set KPIs, tasks and objectives Ensure all service requests and ICT Service Desk systems are kept up to date with the current job status and Trust user contact Supports the ICT Technical Operations Manager by undertaking as and when required site visits, completing the relevant site and customer documentation also updating IT Department support tool; Accurately inputs data into the ICT Service Desk and IT Department support tool contributing to improving data quality and customer satisfaction Key Working Relationships Required to maintain constructive relationships with a broad range of internal and external stakeholders. Participate in relevant internal and external working groups/projects, services, and initiatives which may be highly complex, sensitive, political, and contain contentious information with the aim of providing information and analytical advice to the teams. Work with members of the team to develop and implement project data collection systems that will provide accurate and timely data. Communicate information, risks, issues and dependencies, including briefings and reports to Project teams, sponsors and a range of internal and external staff. Human Resources Participate in the recruitment process of support staff and assist with the support and training of induction of new staff. Delivers briefings / on-the-job training in own area of expertise to own team and other members of the ICT Directorate, such as new procedures and sharing best practice from NHS Digital.