Total 565 quality assurance executive job vacancies in Education / Training category in The United States of America

The Career and Professional Development Centre Executive is responsible for supporting the design, implementation, and delivery of learning and development programs aimed at enhancing skills and competencies. This role involves collaborating with various stakeholders to assess training needs, assist in program development, and facilitate training sessions, contributing to a culture of continuous learning.

Key Responsibilities:

• Needs Assessment:
  • Collaborate with clients to gather insights on training requirements.
  • Assist in conducting training needs assessments to identify skill gaps and learning opportunities.
• Program Support:
  • To work with the faculty member on the design and development of engaging learning materials, including presentations, manuals, and e-learning modules.
  • Assist in the coordination of training logistics, including scheduling sessions, booking venues, and managing resources.
  • Manage all Human Resources Development Fund (HRD Corp) related programme and grant applications.
  • Proficient with the HRD Corp eTRIS system.
• Evaluation and Feedback:
  • Collect and analyze participant feedback to evaluate the effectiveness of training programs.
  • Assist in tracking training outcomes and maintaining records of participation and assessments.
• Continuous Improvement:
  • Stay updated on industry trends and best practices in learning and development.
  • Contribute ideas for improving existing training programs and developing new initiatives.
• Collaboration:
  • Work closely with clients to promote available training programs and encourage participation.
  • Assist in the development of a learning culture by engaging employees in professional development opportunities.

• Any other duties as assigned by the immediate superior.

Qualifications:

• Education:
  • Bachelor’s degree in human resources, education, business administration, or a related field.
• Experience:
  • Minimum of 3 years of experience in learning and development, training coordination, or a related field.
  • Familiarity with training methodologies and tools is a plus.
• Skills:
  • Strong communication and interpersonal skills, with the ability to engage and motivate participants.
  • Excellent organizational skills and attention to detail.
  • Proficient with the HRD Corp eTRIS system and related grants
  • Proficient with Learning Management Systems (LMS), e learning tools are desirable.

Attributes:

• Enthusiastic and proactive approach to learning and development.
• Strong problem-solving abilities and a willingness to learn.
• Ability to work collaboratively in a fast-paced environment.

Perks & Benefits

• Medical insurance
• Annual leave
• Training & development opportunities

Responsibilities:

1. Managing Programmes

1.1 Prepare the Annual Training Calendar

1.2 Assist in the planning and managing of training events

1.3 Prepare and maintain the Training Progress Report, including the Profit & Loss Reporting

1.4 Manage and market Conferences

1.5 Enhance and manage the Continuing Professional Development in various market segments

1.6 Liaise with supporting partners in managing and marketing programmes

1.7 Handling of marketing channels (e.g. email blasts, websites, etc.) and materials (e.g. buntings, brochures, tokens, etc.)

1.8 Assist in the liaison with collaborators

1.9 Liaison with IIA Global on marketing materials

2. Information and Marketing Platforms Maintenance

2.1 Update and maintain website (PD section), including periodic assessment for enhancement

2.2 Update and maintain conference materials, including conference speakers’ details (both soft and hard copies)

3. Market Intelligence

3.1 Assist in compilation of data for analysis:

• Other training providers, including professional bodies
• Topics and speakers, especially for areas related to internal auditing
• Pricing structure

3.2 Assist in the analysis of data to identify:

• New market (areas and target audience)
• Competitive pricing structure
• Current topics
• Subject Matter experts

4. Ad Hoc Projects

4.1 To be part of the Secretariat team to work on all ad hoc projects organised by the Institute such as AGM, Membership Activities, Awards Presentations, Launches, etc.

Perks & Benefits

• Nearby public transport
• Central location
• Medical insurance
• Personal development opportunities

職責：

1. 管理項目

1.1 準備年度培訓日曆

1.2 協助培訓活動的規劃與管理

1.3 準備及維護訓練進度報告，包括損益報告

1.4 管理和行銷會議

1.5 加強和管理各個細分市場的持續專業發展

1.6 與管理和行銷計劃的支援合作夥伴聯絡

1.7 行銷管道（例如電子郵件群發、網站等）和資料（例如彩旗、小冊子、代幣等）的處理

1.8 協助與合作者的聯絡

1.9 就行銷資料與 IIA Global 聯絡

2. 資訊及行銷平台維護

2.1 更新和維護網站（PD部分），包括定期評估以進行增強

2.2 更新和維護會議資料，包括會議發言人的詳細資料（軟拷貝和硬拷貝）

3. 市場情報

3.1 協助整理資料進行分析：

• 其他培訓機構，包括專業機構
• 主題和演講者，特別是與內部稽核相關的領域
• 定價結構

3.2 協助分析數據以確定：

• 新市場（領域和目標受眾）
• 有競爭力的定價結構
• 目前主題
• 主題專家

4. 臨時項目

4.1 成為秘書處團隊的一員，負責協會組織的所有臨時項目，如年度股東大會、會員活動、頒獎典禮、發布會等。

津貼和福利

• 附近的公共交通
• 中心位置
• 醫療保險
• 個人發展機會

As an advocate for lifelong learning, you will be part of the team to promote lifelong learning, upskilling, and career planning in various platforms. Your role will be to oversee and manage the quality assurance of Advisory Services, identify learning needs as well as develop training interventions. The individual will need to leverage insights from trends, performance metrics and stakeholder feedback to continually ensure that advisory services maintain standards of excellence.

Our ideal candidate is someone who is passionate about learning & development, service quality, and stakeholder management.

Core Responsibilities

Training

· Develop a strong understanding of the CET landscape (e.g. job roles and skills in demand), career progression pathways, the SSG suite of resources for career planning and upskilling, and other agency programmes and initiatives that can benefit clients in their upskilling efforts and enhance their employability

· Conduct needs analysis to identify training needs and develop training interventions for internal and external stakeholders

· Develop and deliver training materials and content to address training needs

· Apply adult learning principles and instructional design methodologies to create effective and engaging training experiences

· Provide ongoing coaching to reinforce learning and support development

Quality Assurance

· Ensure advisory services meet quality standards by adhering to established processes, guidelines and industry best practices

· Conduct internal audits to ensure adherence to established standards and provide recommendations for improvement

· Review and manage case notes quality to support data insights

· Leverage data and feedback to continually refine and improve quality standards

· Extract and organise monthly satisfaction survey feedback for score tabulation and reporting

· Compile reports and presentations related to monthly feedback and audit findings

· Develop and regularly review assessment framework to establish standards of excellence

Others

· Support event deployment on an ad-hoc basis

· Handle CRM (Client Relationship Management) cases to address clients' upskilling concerns on an ad-hoc basis

· Oversee and address individual feedback and complaints related to the quality and effectiveness of advisory services, ensuring timely resolution and continuous improvement of the service experience.

· Manage contract renewal of Skills Ambassadors

Requirements

· Possess a tertiary qualification

· 1 year of relevant experience

· Familiarity with quality assurance programs

· Strong organisational and data management skills, with the ability to manage monthly reporting

· Creative skills to develop visually appealing materials

· Detail-oriented with experience in conducting audits or reviews to ensure quality standards

· Proficiency in using Microsoft Office, especially Excel and PowerPoint, and design software for creating materials

· Ability to work independently and as part of a team to meet deadlines

· Excellent business writing and communication skills to collaborate with various stakeholders

· Ability to converse in Mother Tongue is an advantage

· Experience in service excellence or CRM will be welcomed

Candidates who do not have the required qualification or relevant experience are welcome to apply.

Successful candidates will be offered a 2-year contract in the first instance and may be considered for an extension or be placed on a permanent tenure.

Please note that only shortlisted candidates will be notified.

Accountabilities:

HE Programme Delivery: Monitor and maintain an efficient and coordinated system to deliver the programmes. Oversee contracts, payments, billing, enrolment system set-up, student's pass validity and report checking. Ensure proper set-up for class selection, course evaluation and online teaching platforms. (as applicable)

Coordination with University Partners/Stakeholders: Maintain good relations with university partners/stakeholders and student leaders. To stay abreast of changes by university partners/stakeholders which may affect resource management. Coordinate and execute activities to facilitate visits.

Lecturer Management: Tabulate the information required for the accurate deployment of qualified lecturers. Ensure lecturers are approved to teach by both SIM and CPE. Propose resolutions to issues faced by lecturers. (as applicable)

Student Management: Oversee student life cycle. Maintain timely, friendly and nurturing communication with stakeholders including prospects, students and alumni. Resolve customer complaints and feedback. Work with academic leads to review academic performance and carry out intervention for weak-performing students.
(as applicable)

Class Scheduling and Assessment Management: Carry out delivery operations in accordance with course requirements, CPE regulations and internal quality requirements. (as applicable).

Process Innovation: Coordinate data to enable digitisation and automation of systems. Collate team feedback, identify pain points and suggest workable ideas. Participate in testing and UAT of new systems before final execution.

Marketing and Recruitment: Maintain an updated pool of students and graduates to profile. Roster and support all marketing and recruitment efforts, conduct briefings and work with key stakeholders to ensure smooth on-boarding of new students.

Programme Review: Generate data and statistics for planning and review of activities. Follow through changes (system setup, etc) for programme reviews (internal and external).

Project Management: Oversee continuous improvement project to ensure project effectiveness and team engagement.

Academic Education and Work Experience:

• Bachelor’s Degree or Diploma / “A” Level holder with 3 - 5 years of working experience

Skills:

• Proficient in MS office applications
• Data analytical

Personal Attributes:

• Excellent communication, inter-personal and presentation skills
• Team player with mature personality and positive attitude
• Resourceful, self-driven and independent
• Meticulous, able to multi-task, work under pressure and commitment to meeting deadlines
• Strong command of written and spoken English

We regret that only shortlisted candidates will be notified.

Join us as a Trainer where you will lead training sessions and ensure quality standards for our customer service team. If you are passionate about enhancing service excellence and driving continuous improvement, we welcome your expertise.

Working Location: Kallang, Central Region

Job Description:

• Conduct training for new staff on product knowledge.
• Perform quality audits on customer transactions i.e. monitoring of phone calls, emails, web chats, data entry and other transactions handled by the call centre representatives.
• Align, review and improvise on internal quality standards and procedures.
• Conduct training for Team Leaders on transaction monitoring.
• Calibrate transaction monitoring with assessors.
• Supervise transaction monitoring.
• Design and implement quality processes jointly with relevant business units.
• Recommend appropriate training, tools and develop methods to ensure superior level of service delivered by the call centre.
• Perform checks on the efficiency and effectiveness of quality processes.
• Analyse data relating to quality audits, customer feedback and work with relevant business units to improve service quality.
• Perform root cause analysis and recommend changes/enhancement for continuous improvement.
• Align internal service standards with industry benchmarks.
• Increase staff recognition through various national and industry certification programmes and company reward and recognition programme.
• Enhance service excellence by recommending and implementing national and international quality frameworks in the organization.
• Administer Customer Feedback procedures of the company.
• Conduct Internal Quality Audits in compliance with ISO.
• Any other adhoc duties as assigned.

Job Requirements:

• At least 3 years experience in customer service related field or call centre environment.
• Candidate with ACTA/ACLP will be an added advantage.
• Demonstrate clear and effective communication, both written and verbal.
• Experience in quality assurance or similar capacity.

About Research Department:

The Research Department supports the agency’s programmes and services, through evaluations, implementation research, feasibility studies, needs assessment, ground sensing, and primary and secondary research. We also support programme development in terms of writing Theory of Change (TOC), design thinking and evidence synthesis.

We are seeking motivated and independent individuals passionate about making a difference through the use of data to join our team.

Responsibilities:

• Conduct research, programme evaluations and needs assessments.
• Collaborate with practitioners to generate actionable insights to refine and improve existing initiatives.
• Drive initiatives that facilitate the use of evidence in programme and service development.
• Curate and communicate resources to support data driven decision making within the organization.

Requirements:

• Bachelor’s degree in social science disciplines with 3 years of working experience in relevant sectors
• Familiarity and experience with research methods and statistics used in social sciences
• Experience in planning and conducting research and/or evaluation studies.
• Excellent oral and written communication skills.
• Basic understanding of human centred design would be advantageous
• Independent in executing projects and work tasks
• Good listening skills
• This position is on Contract basis

Work Location: Lengkok Bahru

*Please submit a sample of written work (ie. thesis) together with the application

Interested applicants are to submit their resume to recruit@fycs.org. Please visit www.fycs.org for more details.

• Assist to plan, communicate, implement, evaluate and monitor corporate training programmes: Leadership Development, functional, computer and language.

• Prepare regular reports and presentations such as monthly Training Report.

• Manage training materials inventory, ensuring that materials are available in good condition at all times.

• Monitor and report eLearning progress and participation, reporting any discrepancies as well as working with Suppliers to resolve issues.

• Handle the Purchase Request and Purchase Orders, ensuring that company policies are followed.

• Submit training report o department of skill development.

• Actively participate in all HR activities.

• Attend and contribute to all training sessions, meetings and activities as required.

• Carry out any other reasonable duties and responsibilities as assigned.

Responsibilities

• Work with stakeholders and handle organisation’s learning and development needs
• Develop organisation’s overall learning plan and conduct learning needs analysis
• In charge of annual training budget
• Source and handle external partners regarding learning and development matters
• Develop and update employee orientation materials
• Conduct employee orientation
• Monitor employee training calendar and coordinate internal and external training programs
• Gather post training feedback and monitor effectiveness of training programs
• Perform additional tasks as needed.

Requirements:

• Possess a Degree in HR or equivalent
• Minimum 5 years of relevant experience in Learning & Development and HR Operations
• Strong ability in handling confidential and sensitive information
• Possess excellent communication skills and able to communicate well with stakeholders

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to ken.ng@peopleprofilers.com

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: L65W97RW

At Knight Frank, we are leaders in real estate advisory services, driven by our commitment to delivering exceptional property and facilities management services. Our success is built on the expertise of our people, and we strive to create a culture where innovation, teamwork, and a client-first approach are at the forefront of everything we do.

We believe that our people are our greatest strength. We seek passionate, dynamic, and motivated professionals to join our team and contribute to the seamless operation and management of world-class properties. Whether you are starting your career or a seasoned professional, we offer the opportunity to grow and thrive in a collaborative and progressive work environment.

Be part of a company that values continuous learning, career development, and a relentless commitment to excellence. If you’re ready to make a meaningful impact in the world of property and facilities management, we invite you to explore our exciting opportunities.

About the role:

As a Learning & Development (L&D) Executive, you will play a key role in supporting the administration and execution of learning and development programs across the organisation. You will assist in ensuring that training records are well-maintained and up-to-date, and engage frequently with our staff and external training providers to meet the company’s learning needs. This role is perfect for someone who’s passionate about people development, highly detail-oriented, and eager to learn and grow with our colleagues.

What you will be doing:

• Oversee the administration of course registration, certification processes, training subsidies, and payment management.
• Maintain comprehensive training records and evaluate the effectiveness of training programs to ensure they support present and future organizational goals
• Conduct regular reviews and update internal and external training courses to ensure relevance and alignment with business goals.
• Partner with management and business leaders to assess and identify training needs across the organization.
• Source, evaluate, and collaborate with external training providers to design and deliver tailored learning solutions.
• Manage and communicate the organization’s training calendar, course offerings, Standard Operating Procedures (SOP), and training policies.
• Lead and manage mentorship programs and other internal development initiatives to foster continuous learning.

What we’re looking for someone who’s:

• At least 3 years of experience in Learning & Development.
• Preferred qualifications include Advanced Certificate in Training and Assessment (ACTA) or Advanced Certificate in Learning and Performance (ACLP).
• A Diploma or higher qualification in Human Resource Management.

Why Knight Frank?

• Lots of opportunities for growth and career development.
• A supportive, collaborative team that values what you bring to the table.
• Continuous learning and development to help you advance.
• The chance to work with a global leader in property and facilities management.

If you’re ready to make an impact and grow your career in property management, we’d love to hear from you!

JOB PURPOSE
● Deliver and conduct all assigned courses, talks and assessments in accordance to the training schedule and standards.
● Undertake classroom management as an instructor; ensuring training room, logistics and cleanliness of rooms before the start of every class and end of every class.
● Report any malfunction or lost training equipment timely and accurately.
● Performs Customer Relationship Management by interacting with our existing and potential learners by establishing a delightful experience.
● Project Manager for CFALS run-organised events.

JOB RESPONSIBILITIES
1. Operations
1.1. Conduct all assigned courses in accordance with the training schedule.
1.2. Assist in the successful renewal of all accreditations.
1.3. Assist in the management of all associate instructors’ development.
1.4. Assist in the overall instructors’ assignment & schedule.
1.5. Assist in volunteer trainer management.

2. Learning Development
2.1. Undertake research as part of the curriculum development for programmes.
2.2. Review training syllabus and standards as and when necessary.
2.3. Update training materials regularly based on standards and guidelines.
2.4. Identify potential areas for training and its development.

3. Any Other Duties
3.1. Perform basic office duties.
3.2. To fulfill and maintain compliance to the PDPA requirements.
3.3. To fulfill and maintain compliance to the SRFAC requirements.
3.4. To fulfill and maintain compliance to the ISO 29993:2017 requirements.
3.5. To fulfil or contribute towards attaining the ISO 29993 objectives.

JOB SPECIFICATION
4. General Qualities and Qualifications of Applicants
4.1. Recognised Diploma in any discipline, preferably with more than 3 years experience in health-related study or a relevant trade qualification (e.g. nurse or paramedic qualification).
4.2. Possess ACTA/ACLP qualification.
4.3. Possess a valid SRFAC Child and/or Standard First Aid Chief Instructor.
4.4. Possess a valid SRFAC Basic Cardiac Life Support + AED Chief Instructor.
4.5. Possess a valid qualified Occupational First Aid Instructor with the MOM.
4.6. Excellent interpersonal and communication skills.
4.7. Able to work independently without much supervision.
4.8. Prepared to work in a fast-paced and physically demanding environment, including weekends occasionally.

5. Working Hours
5.1. Monday to Friday: 9.00am to 6.00pm (1-hour lunch break)
5.2. Time-Offs: If scheduled to work on weekends, appropriate time-offs will be given to rest on weekdays.

6. Additional skills and knowledge
6.1. Good command of both spoken and written English.
6.2. Excellent presentation and public speaking skills.

This will be a 6-months renewable contract position based in One North.

Responsibilities:

• Support Learning Management System by:
• - Creating course items and classes
• - Maintaining and updating course list
• - Update staff's learning history for concluded classes
• - Staff classes enrolment
• - Migrating learning history data
• - Provide training application reports upon request
• - Respond to generic staff queries
• - Administrative support in codifying competencies into given templates.
• - Administrative and logistical support for setting up of physical in-person training
• sessions
• - Sending and collating invitations, attendance registration, training venue setup, feedback/evaluation collation.

Requirements:

• Diploma holder.
• Experienced in providing administrative and logistical support.
• Independent but also A team player who is able to work in a fast-paced environment.
• Meticulous and service-oriented.
• Strong written and verbal communication skills.
• Proficient in MS Office, especially MS Excel.
• Able to learn and use new systems.
• Prior experience in Learning Management Systems highly advantageous.

Ethos Search Associates Pte. Ltd.

EA Licence No: 13C6655

EA Reg No: R1988580 Jacky Chong

Job Description:

Position Summary:

As a Training Executive at BELLS, you will play a vital role in the planning, development, and execution of training programs designed to meet the unique needs of our adult learners. You will work closely with the Training Manager and other team members to ensure the delivery of effective and engaging training experiences that foster the professional growth of our students.

Key Responsibilities:

Class Planning:

• Planning and launching of classes
• Daily Monitoring of all classes fill rates
• Feedback on which programmes need to be swapped or replaced based on filling

Program Delivery:

• Collaborate with Program managers to facilitate new courses and train the trainers sessions

Resource Management:

• Coordinate with the stakeholders to ensure the availability of necessary training materials
• Manage training resources efficiently to optimize the learning experience
• Scheduling trainers for classes

Administration:

• Provide timely and accurate reports to external partners/vendors

Qualifications:

• At least Diploma in any discipline
• Experience in administration
• Strong communication
• Excellent organizational and time management abilities