Total 6 programme director job vacancies in Education / Training category in D07 Golden Mile, Middle Road

Responsibilities:

• Develop and execute teaching and research plans to ensure the enhancement and continuous improvement of teaching quality.
• Design and oversee the development of teaching courses and resources to meet students' learning needs and development goals.
• Manage and train the teaching team to ensure they possess necessary professional knowledge and teaching skills.
• Supervise teaching effectiveness assessment and feedback mechanisms, and adjust teaching plans and methods in a timely manner.
• Actively participate in educational research and teaching reform to promote continuous improvement of the school's teaching standards.

Requirements:

• Bachelor's degree or above in a relevant field.
• Three or more years of relevant work experience, with preference given to candidates with teaching management experience.
• Familiarity with educational theories and methods, with preference given to candidates with experience in educational research or teaching reform.

Working Hours:

• Monday: Off
• Tuesday to Friday: 1:30 PM to 7:30 PM
• Saturday and Sunday: 9:00 AM to 7:30 PM

About the role

The Research Director will be responsible for the contribution to the overall growth of the CX service line in Singapore. Their primary purpose would be act as the account lead and advisor to a selection of clients allocated to them across various CX programmes with a focus on driving operational efficiencies, shaping the direction of the account and ensuring strategic insights deliver value to our clients.

What you will do

CX Service Line Strategy

• Execute the global Service Line CX strategy with the CX lead.
• Help drive acquisition of new business / additional industry verticals into business unit.
• Responsible for new business development and retention of existing programmes.
• Contribute to and drive overall turnover growth for CX Singapore.
• Create / co-create powerful proposals and pitches for our clients, always innovating and surprising them with what we can do.
• Achieve set AOT & GM targets.
• Conduct market and competitor analysis.

Thought Leadership

• Build strong relationships across our business and with clients and inspire with thought leadership and innovation to deliver excellence in everything we do.
• Support and coach CX teams in driving execution, implementation and strategy driven work for our clients that incorporate CX solutions and services.
• Works with global CX teams and markets to bring best practice and thinking on similar clients and programmes to their business unit / allocated strategic clients.

Business Management

• Co-create and activate client specific account plans to meet target revenue objectives and include value added appropriate CX solutions in existing and new proposals / programmes.
• Interact with clients to promote Ipsos brand, value proposition and sell CX services and solutions.
• Develop skills and coach team to provide expertise in CX solutions.
• Contributes to the overall wider CX team collaboration.

People Management

• Responsible for the management of direct reports.
• Works closely with the CX lead to plan capacity for core research execution and programme execution to ensure delivery across programmes.
• Supports the development of the team through training and mentoring (e.g. “story telling”, insights and solutions).

Execution and Delivery Management

• Contributes and oversees the execution of projects within business unit.
• Analysis and strategic reporting involvement: produce written and visual reports that incorporate storytelling to ensure business / research objectives are met for our clients.
• Elevation of strategic reporting and advanced analytics.
• Facilitating workshops and strategy sessions.

Who you are

• At least 10 years of strong Market Research Experience (including CX experience)
• Business development (strong sales and negotiation skills) and developing strong client relationships
• Experience in relevant sectors
• Designing sound business plans outlining client, people, collaboration and financial considerations
• Strong innovative research and analytic skills
• Quantitative and Qualitative experience
• Strong client industry knowledge
• CX solutions and skills
• Advanced analytical skills
• Ideation, moderation & facilitation
• Proficiency with the MS Office package
• CX Technology experience (an advantage)
• Ability to learn other software packages

About Innovation (INN)

Ipsos’ Innovation Service line helps clients identify, qualify, optimize and forecast the business potential of innovations, products and packaging. Our rapid and validated end-to-end solutions, combine optimization with qualification, to enable clients to be faster in seizing opportunities and be more agile in bringing their products to market.

Researchers at Ipsos are experts in the field of Market Research who are trusted and consulted on leading-edge research design. The Ipsos Associate Research Director is an enthusiastic professional with a passion for creating knowledge and who is fully dedicated to finding the best solutions for our clients. He/she significantly contributes to the strategic direction of the business and is trusted with upholding the Ipsos brand.

The ARD takes on a leadership role in account management and delivery of leading-edge research. He/she is a strong mentor and coach to the team and effectively takes on research tasks, account management activities to maintain and build existing client relationships, and actively seek new client opportunities.

To be successful in this role, you are likely to possess,

• A good degree in Marketing, Business, Social Science, Statistics or related studies
• At least 7 years of directly relevant experience
• Well-developed research skills, knowledge and thinking
• Strong client-servicing principles and communications skills
• Strong supervisory skills, with the ability to effectively manage team dynamics and garner strong team collaboration

JOB DESCRIPTION

We are seeking a highly experienced and dedicated Training Director to lead our training initiatives at ULC English Language School. The ideal candidate will have a passion for education and a proven track record in designing and implementing successful training programs.

As the Training Director, you will oversee the development and implementation of comprehensive training programs for our staff and teachers. You will be responsible for designing training materials, conducting training sessions, and evaluating the effectiveness of training initiatives. Additionally, you will collaborate with department heads to identify training needs and contribute to the ongoing improvement of our training strategies.

Responsibilities:

• Develop and implement training programs to enhance the skills and knowledge of our staff and teachers.
• Design training materials, including manuals, presentations, and multimedia resources.
• Conduct training sessions, workshops, and seminars on various topics related to language teaching and school management.
• Evaluate the effectiveness of training programs and make necessary adjustments for continuous improvement.
• Collaborate with department heads to identify training needs and develop targeted training initiatives.
• Provide ongoing support and guidance to staff and teachers to ensure the successful implementation of training objectives.
• Stay abreast of current trends and best practices in language teaching and adult education to inform training strategies.
• Foster a positive learning environment that encourages professional growth and development among staff and teachers.
• Monitor and assess the performance of training participants to measure the impact of training interventions.
• Prepare reports and presentations to communicate training outcomes and recommendations to senior management.

Requirements:

• Bachelor's degree in Education or a related field; Master's degree preferred.
• Minimum of 8 years of experience in training and development, preferably in the education sector.
• Strong knowledge of language teaching methodologies and curriculum development.
• Excellent communication and interpersonal skills. Proven leadership abilities with the ability to motivate and inspire others.
• Demonstrated experience in designing and delivering effective training programs.
• Ability to work collaboratively with cross-functional teams and stakeholders.

What We Offer:

• Competitive base salary with an attractive commission structure, rewarding your sales achievements
• Opportunities for career growth and advancement within a rapidly expanding organization
• Ongoing training and professional development programs to enhance your sales skills and knowledge
• Collaborative and supportive work environment, fostering teamwork and sharing of best practices
• Make a positive impact on students' lives and contribute to their language learning journey

Join our dynamic team and embark on an exciting sales & customer service career with United Language Centre!

Please note that only shortlisted candidates will be contacted. We appreciate your understanding.

United Language Centre is an equal opportunity employer. We value diversity and believe that a diverse workforce strengthens our organization.

We look forward to receiving your application!

Public Affairs

Ipsos is the world leader in Social and Opinion Research. We provide public sector and NGO leaders, the media and the public with quality research and insight into rapidly evolving public opinion at home and around the world. We help organizations understand volatile, complex trends and political issues. We also help them to shape public opinion, not just to measure it. Our approach goes beyond delivering data. We analyze it, put it in context, and then let our clients know how they can best translate this understanding into efficient and effective policies, programs, communications strategies, and marketing initiatives.

ROLE & RESPONSIBILITIES

To be trusted with work with the Ipsos brand for the good of the business

To lead project teams in the design, set-up and management of leading-edge research and,

To carry out account management activities – managing existing client relationships, including seeking repeat business, and actively seeking major and new client opportunities and management.

• Responsible for the actions and activities of the team (with business area Director)
• Recruitment of junior staff
• Profit and loss+ responsibility for projects that one is managing and business area
• New business generation and existing client development plans (with business area Director)
• Problem resolution and ownership of results
• Directorscomplex projects and higher-value work, displaying well-developed research skills, knowledge and thought
• Generate meaningful insights from research data to add real value to the client
• Use advanced research techniques and apply them appropriately
• Demonstrate Company awareness through internal support, cross-selling and marketing and take a corporate view with new business opportunities and the relationships with existing clients (client-facing stream)
• Be an ambassador and guardian of the brand for Ipsos, displaying the appropriate knowledge and behaviors
• Significantly contribute to the strategic direction of the business area, implement agreed plans and actively support the Division and Company
• Make significant contribution to our work area(s) in terms of business generation/profit
• Challenge and mentor junior staff in research skills and their career development
• Recruit key skills and ensure operational efficiency of Department is maintained at all times.
• Conduct performance reviews and design staff development plans for the team (with business area Director). Carry out appropriate performance management activities
• Deliver required team financial performance (with business area Director)
• Keep abreast of current trends within market research and competitors, in order todevelop personal skills / knowledge base and transfer knowledge, skills and expertise through training and coaching
• Keenness to learn and proactive self-development and development of others.
• Maximize opportunities for client contact and take a lead role; measure to be set through review process (relationship building and seeking repeat and new business wins, ideally including a min of two targeted account face-to-face meetings/year)

Manage the team to:

• Handle a number ofdifferent projects at once, ensuring time, budget and profitability requirements are met
• Produce outputs and research that are of high quality and consistent with agreed outputs
• Produce proposals that meet and where possible exceed the brief requirements
• Ensure all questionnaire facilitate strong data collection capability
• Provide accurate analysis and interpretation of data
• Liaise professional and effectively with the Operation departments to ensure we deliver what we say we will.

Responsibilities:

• Understand, and align target consumer/occasion, consumer needs, target benefit, target cost, and timeline including key milestone, through discussion with Marketing/ Innovation Director
• Leading team to develop new formula with deep understanding of consumer needs, ingredient trends
• Leading team to assess all technical risks through feasibility study and provide technical solutions
• Manage projects to move forward on time
• Leading team to assess all the risk of new ingredients to obtain internal approval, in collaboration with QA/ Procurement
• Leading team to confirm regulatory compliance with QA on time
• Leading team to evaluate/ confirm no technical issue including product stability and safety, micro, and IP infringement
• Leading team to finalize formula including setting specs/process and scale up for commercial production by test trial
• Support reporting manager to create mid-term pipeline based on business needs/consumer understanding, through ideation/ prototype development
• Support reporting manager to provide technical insight, leverage network of group R&D/ suppliers/ tech. institutes, info of local calture and consumer behavior etc.
• Leading team to generate innovative idea ( especially in idea creation)
• Support reporting manager to establish SBFAP R&D Way by incorporating Suntory R&D Way into existing R&D process.
• Introducing Suntory development R&D way, and creating Omoroi culture in each R&D group.
• Accumulate knowledge/ learning in the area of product development/ raw material/ technical issues, etc. and share with team
• Propose new ideas/ useful equipment/ technologies to be effective for the team

Requirements:

• Master degree or bachelor degree in Technology, Food Science or similar
• Over 7 years in Food and/or Beverage industry (experience in Beverage category is preferred)
• Based on consumer insight, propose liquid design concept and discuss with marketing.
• Make an unique and differentiated formula.
• Deep understanding of manufacturing process and propose standardization of process design.
• Deep understanding of Beverage regulation (i.g. FDA, Halal, NIP) and ensure quality standard
• Can execute proper Gate system and DR system
• Flexible and positive attitude about new challenges and solving issues
• Strong commitment to being a professional leader
• Building a high-performing team utilizing internal/external resources