Total 10 affairs manager job vacancies in Education / Training category in The United States of America

This cluster role exists to serve the needs of the business, our guests and our team members and will be responsible to ensure that all team members are trained to be able to perform their roles safely and efficiently.  This role is responsible for managing the develop needs of the cluster/area and implement the necessary professional development strategy and trainings.  This role also ensures that all learning team members necessary at property level are guided and supported to deliver on key training deliverables so all our team members are inspired to behave and perform in accordance with the best standards of our brand and company. 

KEY DUTIES AND RESPONSIBILITIES 

Please note that this is not an exhaustive list of everything that needs to be done.  Minor Hotel team members always find new ways to look after the business, our guests, and our colleagues.   Within this, the key responsibilities for this role are: 

Training Strategy and Planning

• Identify the training needs of individual hotels and collective learning needs of the cluster.  
• Work with P&Cs and GMs to prepare annual learning plan and budget aligned to identified needs, corporate guidelines, business goals, and KPIs. 
• Plan for full utilization of current resources to answer learning needs. 
• Monitor and review effectiveness of Learning Needs Analysis and implementation of Learning & Development plans at the properties 
• Provide and drive key input/strategies for Learning & Development plans and activities for the properties 
• Develop property specific learning initiatives in a variety of methods (e.g. facilitated training, online, blended, etc.) to address learning needs at the property. 
• Plan and Coordinate need and schedule for Corporate Programs 
• Coordinate and track all training being carried out in the cluster on an ongoing basis. 

Drive Brand Culture and Guest Experience

• Drive Brand-related Leader and Line Programs and Training 
• Champion change in Brand service, internal culture and organizational transformation 
• Monitor Brand Audit scores and co-develops learning action plan with Leadership Team to achieve Brand Standards in all guest touchpoints  
• Track GSS and Guest Feedback and adjust learning Interventions accordingly 
• Implement learning and training initiatives to meet or exceed standards and Guest Experience 
• Drive brand values, philosophy and standards in all learning activities. 

Learning Operations

• Deliver certain regional/Corporate training interventions to targeted team members as required.  
• Train and support Department and Division heads in driving their departmental trainers and trainings on all new and existing training interventions and consolidate learning outcome measurement on training delivered across the cluster.   
• Ensure that the team member Orientation experience is adhered to at all times no deviations from the expected organisational standards.  
• Conduct and upskill all learning team members in the cluster (i.e. P&C and learning executives) to train required compliance and fundamental interventions and ensure that all properties are up to date with training requirements.  
• Curate learning content and resources to empower team members to continually learn and grow. 
• Drive Digital Savviness of Leaders and Teams. 
• Train and Maintain Job-Skills Coach Ratios 
• Coordinate and oversee that monthly Job Skills Coach Coordination Meetings are occurring 
• Ensure that learning systems are actively in place and activated (e.g. 365 Days Service, 15-minute training, JTI, SDS, Learning Communication Board, Learning Platforms and Virtual Campus active use) 

Drive Leadership Development Path

• Build Learning Culture and Drive Skills and Competencies 
• Drive and implement learning initiatives and programs for skills and competencies. 
• Oversee onboarding learning experience of new Team members and managers 
• On-board, Induct, certify new Learning Team members within the scope of the cluster, area or as appointed by Corporate Learning & Development team 
• Provide and drive key input/strategies for Learning & Development plans and activities for the properties in the cluster 
• Provides guidance and advice to Senior Team at property for suitable learning interventions to help drive business results. 
• Support Hotel leaders in planning and executing their own and their Teams’ development by providing advice and guidance on completing quality Individual Development Plans (IDPs). 
• Support development of high potential team members by identifying and supporting their learning needs to undertake available leadership journeys and development opportunities. 

Drive Cross-Training and Multi-Skilling opportunities 

• Work with Property Leaders to plan for inter-departmental and inter-hotel cross-training   
• Work with leaders and P&C to identify task individuals who have good potential for Taskforce and special assignments.   
• Coordinate with Corporate learning and sister properties for Taskforce and inter-property exchange opportunities. 

Leadership Development

• Deliver key Corporate and Leadership Programs within scope or area/region as appointed by Corporate Learning & Development team including SLII, Mastering Performance Management, Mastering Workplace Coaching 
• Partners and supports leaders/stakeholders at the properties to drive individual and team career and leadership development, particularly identified Talents/Hi-Performers 
• Support and provide guidance to leaders on career, personal and professional development 
• Support and advice leaders in setting individual development plans and other learning related skillsets such as facilitation, training delivery, and job competency assessment. 
• Develop and implement recognition of learning at the property. 

Measure Impact

• Measure Learning Results  
• Conduct learning self-audits and implement action plans to meet audit gaps. 
• Participate in Learning Audits 
• Presents Learning Result, Insights, recommendation, Action Plans in Property Leadership Meetings. 
• Manage learning expenses to achieve or exceed budgeted goal 

Hyper-Collaborate

• Build network with external local training providers and vendors within the MH P&C governance structure 
• Assist in building network with local schools, colleges and educational institutions. 
• Build network with local government vocational and education agencies. 
• Partners with Corporate Learning & Development team to review/initiate/drive relevant projects/programs  
• Regularly attend and participate in Learning Manager Catch-up conference calls. 

To serve the needs of the business, our guests and our colleagues by ensuring that all colleagues are trained to be able to perform their jobs safely and efficiently.  To develop and implement the professional development strategy of the hotel.  To inspire all hotel employees to behave and perform in accordance with the best standards of our brand.

At Avani, we are proud to represent our hotel and our country to guests from all over the world.  We treat our guests and our colleagues with respect and work hard together to deliver the highest quality of service to all.

Please note that this is not an exhaustive list of everything that needs to be done.  Avani employees always find new ways to look after the business, their guests, and their colleagues.   Within this, the key responsibilities for this position are:

Training Strategy and Planning:

• Identify the training needs of the hotel and approve with HRM and GM.
• Work with HRM and GM to create detailed annual training plan and budget.
• Work with department heads to produce an annual training plan by department.
• Coordinate and track all training being carried out in the hotel on an ongoing basis.

Training Operations:

• Deliver certain hotel-wide training courses for all employees.
• Train and support departmental trainers, and coordinate training delivered by department trainees.
• Lead the Orientation process for all new employees.

It is not anticipated that shift work is required in this role, however weekend work may be necessary on occasion, in order that the impact of training on the operation is minimised.

As Learning Manager, you will be a role model for our Team Members. From day one, you will be involved in their journey preparing and monitoring individual development plans, organising training activities, and supporting them through learning and development opportunities.You will also support the Property Leadership Team with advice on how best to improve team member's skills and capabilities in order to ensure customer satisfaction.

As Learning Manager, you will be a role model for our Team Members. From day one, you will be involved in their journey preparing and monitoring individual development plans, organising training activities, and supporting them through learning and development opportunities.You will also support the Property Leadership Team with advice on how best to improve team member's skills and capabilities in order to ensure customer satisfaction.

To serve the needs of the business, our guests and our colleagues by ensuring that all colleagues are trained to be able to perform their jobs safely and efficiently.  To develop and implement the professional development strategy of the hotel.  To inspire all hotel employees to behave and perform in accordance with the best standards of our brand.

At Anantara, we are proud to represent our hotel and our country to guests from all over the world.  We treat our guests and our colleagues with respect and work hard together to deliver the highest quality of service to all.

Please note that this is not an exhaustive list of everything that needs to be done.  Anantara employees always find new ways to look after the business, their guests, and their colleagues.   Within this, the key responsibilities for this position are:

Training Strategy and Planning:

• Identify the training needs of the hotel and approve with HRM and GM.
• Work with HRM and GM to create detailed annual training plan and budget.
• Work with department heads to produce an annual training plan by department.
• Coordinate and track all training being carried out in the hotel on an ongoing basis.

Training Operations:

• Deliver certain hotel-wide training courses for all employees.
• Train and support departmental trainers, and coordinate training delivered by department trainees.
• Lead the Orientation process for all new employees.

It is not anticipated that shift work is required in this role, however weekend work may be necessary on occasion, in order that the impact of training on the operation is minimised.

To develop and strengthen the capacity of individuals and organization through a comprehensive learning and development package, leadership development, talent development that aligns with business plan and priorities. The deliverables are expected to increase employee engagement, their motivation, knowledge and skill and ultimately to fulfil the needs of the organization.

Main Responsibilities

Learning and Development

• Lead the development and execution of a comprehensive learning and development strategy aligned with business goals.
• Partner with business leaders across the organization to identify skill gaps and training needs.
• Design, develop, and implement a variety of learning programs, including instructor-led training, e-learning modules, coaching, and mentoring programs.
• Manage and develop the Learning and Development team.
• Stay current on industry best practices and learning technologies.
• Develop and maintain strong relationships with internal and external learning vendors.
• Track and measure the effectiveness of learning programs and demonstrate the impact on employee performance and business results.
• Manage the Learning and Development budget.
• Oversee learning technology platforms and ensure their effectiveness.
• Advocate for a culture of continuous learning within the organization.

Talent Development

• Identify current and future competencies / capabilities needed for successful performance in leadership positions that aligns with business needs.
• Adopt assessment strategy to understand future leader's strengths, developmental opportunities, and succession readiness.
• Execute comprehensive IDP for selected talent for each position that identify key strengths and areas of development.
• Work closely with line managers to coach and develop a follow-up program to ensure the development goals are achieved

As Assistant Learning Manager, you will be a role model for our Team Members. From day one, you will be involved in their journey preparing and monitoring individual development plans, organising training activities, and supporting them through learning and development opportunities.You will also support the Property Leadership Team with advice on how best to improve team member’s skills and capabilities in order to ensure customer satisfaction.

As Learning Manager, you will be a role model for our Team Members. From day one, you will be involved in their journey preparing and monitoring individual development plans, organising training activities, and supporting them through learning and development opportunities.You will also support the Property Leadership Team with advice on how best to improve team member’s skills and capabilities in order to ensure customer satisfaction.

Job Purpose:

To assist department managers to develop their own training programs; to conduct general training programs; to coordinate the overall training function; monitor and evaluate training activities.

Main Responsibilities:

1. Create yearly training plan HQ employees.
2. Control yearly training budget and making sure training cost is effective and within budget.
3. Create content & conduct training programs.
4. Conduct orientation for new employees.
5. Lead and organize core values and drive culture, Behaviour for Success, Leadership and Time for You Training courses.
6. Lead and organize ACU and BLDP training programs.
7. Develop Talent Tank, Career Succession Program, Individual Development Program and Performance Management for HQ employees.
8. Work with L&D corporate team to implement all courses related to Learning & Development to the brand.
9. Create follow-up & tracking processes for HQ employees.
10. Perform other duties as assigned by supervisors.

Other Duties:

1. Adhere to the company’s employee rules & regulations.
2. Attend and contribute to all training sessions, meetings and activities as required.
3. Exercises responsible behaviour at all times, positively representing the MFG and Bonchon.
4. Maintains strong, professional relationship with relevant business partners.
5. Ensure high standards of personal presentation and grooming.
6. Carry out any other reasonable duties and responsibilities as assigned.

As Assistant Learning Manager, you will be a role model for our Team Members. From day one, you will be involved in their journey preparing and monitoring individual development plans, organising training activities, and supporting them through learning and development opportunities.You will also support the Property Leadership Team with advice on how best to improve team member’s skills and capabilities in order to ensure customer satisfaction.