Supervisory Infomation Technology Specialist (Customer Support)
Full-time
Others
Camp Lejeune, North Carol...
1 day ago
Responsible for oversight, management, coordination, and trend analy.....
- Responsible for oversight, management, coordination, and trend analysis of the DoDEA Helpdesk Trouble Ticket System
- Conduct extensive coordination and collaboration with internal agency staff, including senior leadership, and external customer staff.
- Monitor, coordinate, prioritize, verify, classify, route, track and follow-up of all customer service requests and projects.
- Provide senior level customer support services to users at DSO/CSO and schools within the district
- Advise the Chief Global Customer Support Services, superintendent and school administrators on all services, maintenance, software applications and other IT matters. Oversee the operations and activities of Tier 1 Level Customer Support.
- Communicates the organization's overall strategic plan integrating team efforts by assigning and distributing work based upon overall customer and mission requirements.
- Train or arrange for the training of team members and methods and techniques of team building and working in teams to accomplish tasks or projects.
- Serves as the IT Customer Support Services Branch subject matter expert and POC to the District Superintendent, Assistant Superintendent, and School Administrators in coordination of IT policies and objectives for assigned desktop support personnel.
- Advise on the implementation of standard operating procedures, software and controls to ensure appropriate levels of security.
Starting at $103,409 Per Year (GS 13)
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