Total 626 Customer Service job vacancies

• Conduct complex analytical studies that are of special interest to specific functional activities or programs, and participate in unusual, controversial and sometimes highly sensitive aspects of the program/system.
• Serves as the focal point and facilitates requirements gathering sessions, including requirements envisioning; and assists the product owner in managing requirement dependencies with other product teams.
• Prepares and/or conducts briefings for higher level management to explain the specific analysis of subject matter, as well as to provide recommendations or action plans and provide guidance and/or direction for implementation.

• Oversee planning, cost estimating, program planning, programming, budgeting, program integration, interoperability, and oversight.
• Direct the development of life cycle documentation for assigned projects and funds.
• Develop a comprehensive time-phased and budgeted program designed to meet mission requirements.
• Interface with external stakeholders on all matters effecting program execution.

WHAT IS THE LARGE BUSINESS AND INTERNATIONALDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Large Business and International Office of Program and Business Solutions/Office of Communication

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

As a Front Line Manager you will:

• Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work.
• Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
• Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.
• Give advice, counsel or instruction to employees on work and administrative matters.
• Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.
• Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.
• Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.
• Identify developmental and training needs of employees, providing or arranging for needed development and training.
• Initiate ways to improve production, work processes and/or to increase the quality of the work directed.

• You will serve as identification (ID) card clerk responsible for control over the receipt and and accountability for a variety of ID cards for active duty military, retired military, disabled veterans, military family members and DoD civilians.
• You will identify and analyze problems and issues concerning the work, determine interrelationships involved and determine appropriate methods and techniques to resolve matters.
• You will respond to a variety of telephonic and written inquires pertaining to eligibility for Uniformed Services, Common Access Cards(CACs) and ID cards.
• You will maintain and update training manuals and user guides.
• You will provide advice and first level customer assistance to CAC users.

• You will provide technical and administrative supervision and training for administrative support personnel assigned to NRRO.
• You will direct subordinates and review their work.
• You will ensure timely completion of assigned work.
• You will conduct corrective interviews with employees and recommend appropriate disciplinary action when warranted.

This is a temporary appointment intended for seasonal work that is less than 6 months or 1040 hours from the date of appointment/service year. It is expected this position will be terminated upon completion of the seasons work. The agency may non-competitively rehire an eligible temporary seasonal worker in subsequent years who works less than 6 months or 1040 hours in their service year. At management's discretion, this appointment may be extended up to one-year with the possibility of extending an additional one-year.

As a Biological Science Technician your duties will include, but are not limited to, the following:

• Takes and records instrument readings, performs standard tests, collects data, takes measurements and assembles information.
• Assists higher grades technicians with the operation of more sophisticated equipment or equipment systems.
• Assists in biological programs by performing animal husbandry duties for small wild mammals housed in captivity, such as cage cleaning, feeding and watering, as well as providing treatment for minor illnesses or diseases.
• Works as a crew member in tagging and banding projects, fish and wildlife census, surveys, collecting-data etc.
• Individually, or as a member of a crew, performs routine maintenance of water structures, facilities and grounds, cleanup and maintenance, farming, fencing, etc.

The following are intended to provide generalized examples of major duties and responsibilities of this position.

• Perform receptionist duties by greeting visitors or clients in person and on the telephone, answering routine questions, and directing visitors or callers to the appropriate person or department.
• Prepare reports, form letters, notices, and other correspondence using templates and forms. Assist with preparing correspondence and documents, including typing, keyboarding, formatting, and generating documents from templates, notes, and dictation. Maintain correspondence control records.
• Perform data entry functions. Generate standard reports from databases and computerized systems. Track statistics and data.
• Receive, prioritize, and route all incoming materials from within the court to appropriate individuals in the office. Receive, screen, and route incoming and outgoing mail to appropriate persons or offices; process mail requiring special handling; and provide outside messenger service.
• Maintain, update, and track paper and electronic files; make copies and deliver documents to staff. Assist records and reproduction staff with scanning, copying, filing, stamping, and locating files and documents.
• Schedule appointments, arrange meetings, maintain staff calendars, and other assigned duties.

WHAT IS THE APPEALS DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions
The IRS Independent Office of Appeals has career opportunities for you!

Vacancies will be filled in the following specialty areas:
Independent Office of Appeals, APS Collection, APS Exam, and APS Special program teams.

The following are the duties of this position at the full working level.
Analyzes, resolves, and processes all types of difficult and complex issues/problems for appeals and counsel cases including complex restricted interest and problem resolution cases on which assessment or allowance is restricted or prohibited by Internal Revenue Code and Regulations. Determines if the case requires restricted interest computations, net rate, expedite handling or other specialized procedures.

Analyzes data consistent with the applicable tax laws and regulations to resolve and process all types of difficult and complex issues/problems including the most complex restricted interest and problem resolution for Appeals and Counsel cases. Determines restricted interest rates, limitations, periods covered, allowances, overassessments, and potential overassessments. Calculates restricted interest for cases where taxes, penalties, and interest are due which result from application of one or more sections of law. Cases involve complex computations such as tax, penalty and interest, multi-year restricted interest, offsets from joint accounts to individual prior liabilities, net rate and adjustments to previous assessments.

Applies the relevant sections of the Internal Revenue Code and Regulations to determine adjustments and assess the impact and conditions such as net operating loss, carrybacks/carryovers, unused or related investment tax credits, net rate and accumulated earnings tax. Determines and computes the proper assessable and allowable interest considering the affected tax periods and varying interest rates. Computes allowable interest and the abatements of interest and penalties due to overpayments and/or overassessments. Determines portion of overassessment barred which statutory limitations are partially applicable. Completes related adjustment documents for cases where interest is restricted or prohibited and determines the disposition of overpayments.

Reviews case file upon receipt including tax returns, agreement forms/decision Tax Court Petitions, documents, workpapers, reports, and adjustment documents to assure that all prescribed documents are present, complete and consistent with case file information. Ensures that all necessary documents are properly signed and executed. Takes expeditious corrective action to process adjustments to the taxpayer's account including complex quick assessments, potential statute cases, non-master file cases, advance payments, credit transfers, manual refunds, termination and jeopardy assessments. Analysis often requires the examiner to verify complicated conditions such as those affecting taxpayer's account history and credit availability, AIMS status, and to retrace various tax computations (deficiencies and/or overassessments) and adjustments to previous tax, penalty, and interest.
Determines and initiates a variety of special processing adjustment documents such as for cases having non-masterfile or redefined periods, cases reporting joint return deficiencies for one spouse, cases involving separate returns changed to joint returns. Applies the law and regulations to verify, determine and control the statute of limitations on a wide variety of tax returns. Reviews and issues statutory notices of deficiency. Sequences the input of adjustment documents for entering interest credit transfers, taxes, penalties and other transactions to adjust the account properly. Schedules manual refunds and assessment dates consistent with??????? national, regional and local guidelines. Records actions taken in resolution of cases to ensure audit trail integrity.

Major duties include, but are not limited to the following: 

• Serves as a senior expert Acquisition Project Manager and concurrently independently leads and manages multiple highly complex and high-dollar value ($500M+) acquisitions from acquisition initiation through contract or Task Order award providing technical advice to the client, contractors, and Acquisition Procurement Center of Excellence (APEX) regarding pre-award strategies and activities. Identifies, analyzes, strategizes, optimally schedules, and tracks acquisition milestones to ensure that the acquisition satisfies client’s mission needs.
• Assesses and documents the appropriate acquisition strategy to accomplish the client’s requirement. Problem solves and incorporates expert and innovative solution(s) into acquisition activities and milestones as needed to resolve impediments to progress. Conducts market research and identifies the optimal acquisition strategy to accomplish the client requirement.  Serves as a senior expert GSA liaison in the pre-award phase to the client managing cost and schedule expectations.
• Translates client requirements and acquisition strategy into written documentation. Leads technical evaluation of the most complex needs and proposals. Uses senior expert acquisition and analytical knowledge, writes technical evaluation reports summarizing the Technical Evaluation Board findings.
• Develops, maintains, nurtures, and champions partnerships with clients, contractor support staff, and other GSA employees.

• You will transmit, receive and acknowledge electronic mail and messages checking transmittal for proper clearances and printing hardcopies to route as necessary.
• You will assist personnel with travel orders and vouchers explaining the use of the Defense Travel System (DTS) as necessary.
• You will manage fitness report/evaluation tickler for report date due and advise leadership on fitness report/evaluation matters.
• You will maintain records and files for assigned civilian employees, preparing requests for personnel action, keeping time and attendance.

As a Biological Science Technician your duties may include, but are not limited to, the following:

• Collects biological samples ensuring correct documentation, reporting, storage, transport, and delivery of samples taken.
• Uses established automated databases to enter, organize and perform preliminary analysis of collected data, using standard statistical methods in preparation of reports.
• Assists biologists in studying and preparing reports on effects to ecosystems from development proposals of local, state, and Federal government organizations.
• Participates in wildlife studies, including carrying out a variety of research and survey methods, analyzing established data, and monitoring environmental elements related to conservation, management, and/or control of wildlife.
• Participates in plant studies, including carrying out a variety of research and survey methods, analyzing established data, and monitoring environmental elements such as temperature, humidity, etc., and how it impacts plant health.

• Presents interpretive and education programs.
• Greet visitors, provide information, give formal and informal presentations, and direction.
• Independently operates a visitor center and advise visitors of the regulations governing visitation to the sites and the need to protect resources.
• Responsible for monitoring and reporting the condition of the park resources, working closely with interpretive closely with interpretive colleagues, other divisions, and ensuring the safety of visitors, employees and the public.

As a Secretary (OA) your duties will include but are not limited to the following:

• Plans, coordinates, and directs the management and the administration of the Regional Director's staff. The incumbent devises and implements effective methods to handle work details efficiently and accurately. Develops necessary plans for the office and procures materials necessary for smooth office operation. The Regional Director and Deputy Regional Director set the work schedules and deadlines to be met, with input from the incumbent.
• Supports Regional Director and Deputy Regional Director's efforts to provide guidance, coordination, and direction, both orally and in writing, to the assistant regional directors, regional supervisors, lead secretaries, and other key staff in Washington and the Region, to assure consistency and routine interaction between activity support staff and the implementation of policy and standards.
• Plans numerous and changeable itineraries and commits travel arrangements for the Regional Director, Deputy Regional Director, and Chief of Staff. Prepares necessary travel authorizations and vouchers.
• Schedules and denies meeting commitments for the Regional Director/Deputy Regional Director with the White House, state representatives and officials, other Federal agencies, congressional representatives, and private groups, using judgment as to the appropriateness of Regional Director/Deputy Regional Director involvement.
• Actively participates in Regional meetings and records, as required, documentation of information conveyed, actions taken, decisions made, and/or assignments given. Prepares, edits, and distributes meeting notes.

• Provide financial administration support to the procurement and budget officer on all procurement requirements.
• Initiate spending chain transactions to ensure each transaction is committed and obligated against the appropriate line of accounting.
• Monitor and track obligations and expenditures throughout the budget process.
• Coordinate with key officials relating to funds availability, limitations, and ceilings.
• Ensure all contracts and financial data is secured and maintained for audit purposes.
• Advise customers when a contract should be awarded versus a government purchase card (GPC) and miscellaneous payment type.
• Monitor contract status and assist departments in answering budget related questions.
• Carry out all duties associated with being the Lead Defense Travel Administrator.
• Provide guidance to employees on the appropriate use of a government purchase card.

As a Biological Science Technician your duties will include, but are not limited to, the following:

• Assists in planning and execution of wildlife studies, censuses and surveys such as establishing schedules and procedures for accomplishing and reporting the work. Monitors and implement activities related to conservation, management, and/or control of wildlife. Captures, applies visual and radio tags, and gathers physiological and spatial data on wildlife.
• Assists in planning plants surveys and recommends plant management practices. Monitors and assists in control plant disease outbreaks, pest plant control, mowing/seeding activities and vegetation removal.
• Collects, assesses, and organizes biological and physical environment data from field investigations and reports findings to determine actual and potential impact on fish, wildlife or plant resources from development projects, restoration projects or habitat improvement projects.
• Use automated databases to enter, organize and perform preliminary analysis of collected field data, using standard statistical methods in preparation of wildlife and/or botany reports. Analyze and summarize biological data using a variety of database software programs or other presentation approaches, ensuring records are detailed, precise and accurately transferred (e.g., terrestrial, geologic, geographic, hydrologic, ecologic, and environmental data).
• Assist in preparing news release drafts for area media, and/or presenting informational or educational programs to individuals, local organizations, and schools.
• Operates farm tractors, light trucks, vehicles, small water craft and various other equipment such as generators, radios, radio tracking equipment, water monitoring equipment, global positioning systems and cameras. Provides work direction and guidance to biological technicians and volunteers and YCC enrollees, including safe handling of tools and operation of motorized vehicles and watercraft. Collects physiological and demographic data on harvested game at hunter check stations.