Total 61 Customer Service job vacancies

Job Description:-

Managing all helpdesk & surveillance functions tied to Enterprise business & support extending to communications & liaison with business counterparts & Enterprise customers. Expected to manage required communication levels to internal & external stakeholders

Ensuring customer satisfaction by maintaining key network KPI’s which directly impacts the Enterprise network’s reliability

Ensuring enterprise network growth by supporting delivery projects to gain more fixed enterprise customers and dominance by expanding network footprints

Ensuring technology development growth by supporting all fixed network projects to meet the evolving network technology and providing constructive inputs

Ensuring all network fixed enterprise complaint are managed and updated timely as per SLA

Ensuring all network detection are pro-actively notified timely as per SLA

Ensuring constant and reliable communications with Business Units to understand its needs which are unique to every customer and translate them towards the network’s outputs

Ensuring prompt and immediate response to stakeholders ie Service Managers, Account Managers & Network stakeholders

Job Requirements:-

Post Graduate Certificate/Diploma: Specialized in Electrical/Electronics/Communications

1 to 3 years in IT & Helpdesk environment

Proven experience as a helpdesk technician or other customer support role

Tech savvy with working knowledge of office automation products, databases, and remote control

Good understanding of computer systems, mobile devices, and other tech products

Ability to diagnose and resolve basic technical issues

Proficient in English

Excellent communication skills and writing skills.

Customer-oriented and cool-tempered

Perks & Benefits

• Nearby public transport
• Casual dress code

Responsibilities:

• Manage large amounts of inbound and outbound calls in a timely manner.
• Follow communication 'scripts' when handling different enquiries.
• Determine customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
• Take iniative to upsell products when they arise.
• Establish sustainable relationships and engage customers by taking the extra mile.
• Keep records of all conversations in our call center database in a comprehensible way.
• Attend educational seminars to improve knowledge and performance level.
• Meet personal/team qualitative and quantitative targets.

Requirements:

• Previous experience in a customer support role.
• Track record of over-achieving quota.
• Good phone and verbal communication skills along with active listening.
• Familiarity with CRM systems and practices.
• Customer focus and adaptability to different personality types.
• Ability to multi-task, set priorities and manage time effectively.

Perks & Benefits

• Commission and bonus
• Casual dress code
• Medical insurance
• Paid training and development

Job Responsibilities

▪ Process and validate all sales submissions from Enterprise front-end channels (Sales & Partner Portal) nationwide, including supporting documents, components, plans, and other order-related validations within the stipulated SLA.

▪ Ensure that all supporting documents are reviewed in accordance with established processes and policies.

▪ Escalate operational issues, including system and process problems, to ensure they are addressed and resolved within the agreed SLA.

▪ Support ad-hoc and special projects for Sales Team/ Partners' activities nationwide.

▪ Conduct periodic discussions and operational checks with the Order Processing Team nationwide to ensure strict adherence to due diligence.

▪ Perform business credit checks for new onboardings to ensure the acquisition of quality and financially viable EBU corporate customers, and to minimize or mitigate potential fraud cases. Job Requirements

▪ Minimum of 2 to 4 years of experience.

▪ Fresh graduates are welcome to apply.

▪ Diploma in Business Administration or a related field.

▪ Preferably with a background in operations.

▪ Experience in the telecommunications industry is preferred.

▪ Proficiency in Microsoft Word, Excel, Siebel, Kenan FX, and SAP.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code

Key Responsibilities:

• Handle inbound customer inquiries and provide accurate information regarding products/services.
• Make outbound calls to follow up with customers or conduct surveys.
• Assist customers in resolving issues and complaints with a professional and empathetic attitude.
• Maintain customer records by updating account information in the system.
• Meet daily/weekly targets for call volume and quality standards.
• Work collaboratively with team members to ensure consistent customer satisfaction.

Perks & Benefits

• Employee equity
• Casual dress code

Job description:

- To provide 2nd level support and technical expertise to frontlines from all channels by troubleshooting, resolving and escalating complex technical issues on FTTH, VOIP and IPTV.

- Handling fibre complaint and providing technical support to customer end to end until case closure.

- Perform remote troubleshooting through diagnostic techniques and determine the best solution based on the issue and details provided by customer

Job Requirements:-

• Degree holder in any discipline
• STPM/Diploma holders with relevant working experience – Technical Helpdesk/ IT Support / Customer Service/ Telecommunication
• 1 to 3 years in Technical Helpdesk/IT Support/Customer Service/Telecommunication
• Technically skilled in carrying out independent testing on various devices and to liaise independently with device vendors, manage cases in CRM
• Well versed and able to learn effectively on mobile device and desktop configuration as wells as familiar with mobile device and desktop Operating Systems (Windows, Mac, Linux, iOS, Android, Windows Mobile, Symbian etc)
• Strong analytical skills in troubleshooting internet / data related problems and able to identify issues on devices and gadget and provide / recommend solutions
• Strong communication skills in both English language and Bahasa Melayu with excellent customer handling skills including keyboarding & telephone etiquette
• Have a very creative thinking and has a great passion towards mobile devices and ability to work under pressure & deadline focused

Perks & Benefits

• Nearby public transport
• Central location

Responsibilities:

• Determine customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
• Take iniative to upsell products when they arise.
• Establish sustainable relationships and engage customers by taking the extra mile.
• Keep records of all conversations in our call center database in a comprehensible way.
• Attend educational seminars to improve knowledge and performance level.
• Meet personal/team qualitative and quantitative targets.

Requirements:

• Previous experience in a customer support role.
• Track record of over-achieving quota.
• Familiarity with CRM systems and practices.
• Customer focus and adaptability to different personality types.
• Ability to multi-task, set priorities and manage time effectively.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Flexible working hours
• Casual dress code
• Medical insurance
• Personal leave

Company Overview

A leading life insurance company in Asia, founded in the early 20th century, provides a wide range of insurance and financial services to individuals and businesses across multiple markets. It focuses on offering comprehensive solutions in life and health insurance, retirement planning, wealth management, and protection.

Requirements:

• Minimum SPM holder
• At least 1 year experience in call center (inbound/outbound)
• Ability to work in shifts
• Excellent communication in English & Bahasa

Jobscope:

• Handle incoming customer calls and resolve inquiries in a professional manner
• Provide accurate information about products, services, and policies
• Address customer complaints, follow up on issues, and ensure customer satisfaction
• Document interactions and update customer records

Benefits:

• OT Claim
• EPF
• SOCSO
• Medical Coverage

Employer questions

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Customer Care Consultant?
• Which of the following languages are you fluent in?
• How would you rate your English language skills?
• Have you worked in a call centre before?
• Do you have customer service experience?

Perks & Benefits

• Employee equity

Responsibilities:

• To handle day to day administration job function to ensure a smooth departmental operation
• Perform general administrative tasks such as order intake, order delivery, invoice processing, filing, data entry and managing office supplies.
• Manage and organize incoming calls, WhatsApp messages, emails, courier tasks, and other communication channels.
• Support sales team to align sales efforts and meet company goals.
• Managing other office administration job as per superior / management direction.

Requirements:

• SPM/Diploma graduate/ certificate in any field. Work-related experience will be added advantage.
• Computer literate in Microsoft Office (Word / Excel).
• Must be organized, work independently, committed and proactive.
• Good communication skills.
• Knowledge of SQL accounting software is an added advantage.

Perks & Benefits

• Nearby public transport
• Central location

職責：

• 確定客戶的需求、澄清資訊、研究每個問題並提供解決方案和/或替代方案。
• 當產品出現時，主動追加銷售。
• 透過加倍努力建立可持續的關係並吸引客戶。
• 以易於理解的方式將所有對話記錄保存在我們的呼叫中心資料庫中。
• 參加教育研討會以提高知識和績效水準。
• 滿足個人/團隊的定性和定量目標。

要求：

• 以前擔任客戶支援角色的經驗。
• 超額完成配額的記錄。
• 熟悉CRM系統和實踐。
• 以客戶為中心並適應不同的性格類型。
• 能夠同時處理多項任務、設定優先順序並有效管理時間。

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 彈性的工作時間
• 休閒著裝要求
• 醫療保險
• 事假

Job Responsibilities:-

• Handle incoming customer calls and resolve inquiries in a professional manner
• Provide accurate information about products, services, and policies
• Address customer complaints, follow up on issues, and ensure customer satisfaction

Job Requirements:

• SPM/Diploma/Degree holder
• At least 1 year experience in call center (inbound/outbound)
• Able to work in shifts
• Excellent communication in English & Bahasa

Perks & Benefits

• Nearby public transport
• Central location

職位：服務台

僱用： 1 年合約（可續約） – 根據要求

薪資範圍： RM 2,000 – RM 2 300

工作時間：週一至週五，上午 9 點至下午 6 點（可申請加班）

工作地點：

PJ 辦公室- A-07-01, Block A, Level 07, PJ8 No 23, Jalan Barat, Seksyen 8, 46050 Petaling Jaya, Selangor, Malaysia（可經由 LRT Asia Jaya 到達）

要求：

• • 開放給應屆畢業生或非相關工作經驗申請。
  • 有客戶服務業或資料輸入經驗者優先。
  • 最低 SPM 水平
  • 需要時可以在週末工作，但不一定固定

津貼和福利

• 員工股權

工作範圍

• 處理客戶詢問的來電。
• 協助客戶解決 SIM 卡問題及相關設備的問題。
• 當顧客詢問產品或促銷套餐時進行交叉銷售。

24/7小時輪班制

工作5天休息2天

9 小時輪班 1 小時休息（含）

好處

• 輪班津貼
• 加班津貼
• 員工電話回饋計畫（高達 RM200）
• 交叉銷售激勵（KPI）

津貼和福利

• 員工股權
• 佣金和獎金
• 津貼（旅費、交通費等）
• 附近的公共交通

要求：

• 最低 SPM 持有者
• 至少 1 年呼叫中心經驗（來電/呼出）
• 能夠輪班工作
• 英語和印尼語溝通良好。

工作範圍：

• 以專業的方式處理客戶來電並解決疑問
• 提供有關產品、服務和政策的準確信息
• 處理客戶投訴，跟進問題，確保客戶滿意度
• 記錄互動並更新客戶記錄

好處：

• 加班索賠
• 公積金
• 社會保險協會
• 醫療保險

公司背景：銀行業

工作亮點：

• 搭乘大眾運輸工具可到達辦公室
• 提供全面培訓的永久職位
• 有吸引力的津貼和獎勵（參見下文）

主要職責：

• ️處理來電（平均每天80通電話）
• ️及時解決客戶的詢問或投訴
• ️向來電的客戶進行宣傳並口頭分享最新的促銷活動資訊（當有機會時）

薪酬：

• 底薪高達RM4000（視經驗而定）
• 輪班津貼固定 RM350
• 季度KPI獎勵 RM800 - RM1800
• 其他補貼：交通補貼、餐補、語言補貼、加班費等
• 員工福利：保險、光學+牙科索賠

要求：

• 歡迎應屆畢業生學位持有者！
• 鼓勵具有呼叫中心經驗的 SPM 和文憑持有者申請！
• 公開種族和性別。
• 國語熟練度為額外優勢

雇主問題

您的申請將包括以下問題：

• 您期望的每月基本工資是多少？
• 您作為銀行客戶服務顧問有多少年經驗？
• 您能流利使用下列哪一種語言？
• 您以前在呼叫中心工作過嗎？
• 您如何評價您的英語語言能力？
• 您願意接受就業前背景調查嗎？
• 您需要提前多久向現任雇主發出通知？
• 你可以輪班工作嗎？

津貼和福利

• 員工股權
• 佣金和獎金
• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 醫療保險
• 牙科保險
• 視力保險
• 有薪培訓和發展

職責：

• 處理從各種管道（即代理商）收到的與活動相關的詢問。
• 檢查相關查詢並在周轉時間內回复
• 管理活動獎勵履行流程，包括核對和驗證。
• 協助為活動目的啟用的系統的使用者驗收測試 (UAT)。
• 起草溝通材料和校對活動材料。
• 根據需要支援營運任務，以確保活動和相關活動的順利執行。

資格：

• 具有1年相關經驗的文憑歡迎申請
• 歡迎具有企業實習經驗的新學位。
• 良好的書面和口頭溝通能力
• 注重細節
• 能夠用國語和廣東話溝通將是額外的優勢。

雇主問題

您的申請將包括以下問題：

• 您期望的每月基本工資是多少？
• 您能流利使用下列哪一種語言？

津貼和福利

• 員工股權