Total 10,018 Customer Service job vacancies

As an IT Specialist (Customer Support), GS-2210-9, you will:

Address problems; install, configure, troubleshoot, and provide maintenance and training in response to customer requirements or inquiries (e.g., tiered-level customer support). Typically provide initial incident information to the Incident Response (IR) Specialty. Provide Tier II support for end-user hardware failures. Respond to a variety of failures to devise recovery plans for system failures. Re-image customer workstations as needed and resolves complex problems. This includes developing and/or using programs and techniques to isolate causes of problems and user errors. Detect damaged or lost files, optimize disk management, measure system performance, control system security, and/or extend system capabilities to support local requirements. In case of system failure, make quick fixes to restore operations, then analyze problems, develop recommendations, and work with other staff to implement changes. Trouble-shoot and repair IT systems and related components, (software & hardware) implementing Army standards and accepted practices. Notify team leader of any significant trends in hardware / software implementation issues and any potential problems that may have a detrimental effect on mission requirements. Coordinate support actions with user, other IT personnel, and higher levels as required. Evaluate IT hardware and software used by activities. Install, test, and prepare performance reports and recommendations on such equipment as microcomputers, printers, scanners, etc. Work with users to test and evaluate a variety of software packages. Resolve problems to the extent possible before referring more difficult problems to appropriate levels. Apply appropriate security measures consistent with approved security standards.

Provide support and guidance on installing, and operating personal computers, peripheral equipment, and associated software. Support users on equipment and software; custom installation and maintenance of hardware and software; investigate and resolve problems arising in the user operation of equipment/systems to extent possible before referring more difficult problems to the appropriate levels; document actions taken in Remedy ITSM or the current work ticket tracking system; and serve as a point of information for workstation operations. Receive, respond to, and ensure resolution of all types of help center calls.

Receive requests for resolution of hardware or software problems that may require in-depth research. Analyze customer problems and research database for possible solutions or task the appropriate subject matter expert or section capable of resolving the problem. Coordinate external vendor support for warranty repairs when applicable and ensures proper escort assigned while work is performed. Maintain awareness of current trends in information technology. Perform varied research and periodical searches to identify current trends in information systems, hardware, software, and training.

Update hardware and software architecture databases to reflect installations, turn-ins, and changes in reportable software. Work directly with Property Book Officers and Supply Sergeants to ensure all assigned and transitional property is accounted for. Perform cyclic inventories as required by the Command Supply Discipline Program.

Performs other duties as assigned.

• Assists with reviews and analyses of functions/programs in support of Management Program activities. Utilizes program plans, operating budgets, and interviews to determine the continued effectiveness of plans, programs, and policies.
• Participates with higher level specialists in planning sessions and discussions of innovative ways to carry out assigned programs and new programs.
• Assists with researching and identifying program concepts and techniques. Monitors activities identified for special interest to keep leadership informed of developments through conferences and briefing papers.
• Participates in basic studies designed to analyze issues of effectiveness, efficiency, and productivity affecting administrative and business programs.
• Assists higher graded specialist with planning, coordinating, and accomplishing studies which require skill in analysis and information gathering techniques.
• Participates with superiors in planning and developing programs and serves as a representative on committees to support program initiatives.

• Serve as a subordinate supervisor to a Supervisory Veterinary Medical Officer (SVMO) in a large slaughter/combination plant.
• Ensure that regulated establishments produce a safe product by executing appropriate inspection methods, determining noncompliance with regulatory requirements, documenting non-compliance and initiating enforcement action, where warranted.
• Monitor line inspection activities, assure appropriate breaks are provided and that relief inspectors are utilizes as necessary.
• Provide training to new inspectors and to all inspectors as needed on new inspection procedures and techniques.
• GS-10 (552) Plans, directs, coordinates and supervises the day-to-day inspection activity on a particular shift in a large plant, assuring that Food Inspectors and Consumer Safety Inspectors follow the appropriate rules, regulations and procedures.
• Independently performs Hazard Analysis Verification (HAV). HAV is an analytical review of establishments' production process in order to ensure regulatory obligations to conduct a food safety hazard analysis.
• Review records, observe plant operations and conduct hands-on verification to ensure compliance with regulatory requirements. You will prepare detailed documentation (Non-Compliance Records) of non-compliance with regulatory requirements.
• You will determine when regulatory control action is necessary. You will assess whether the plant's corrective or preventative actions are acceptable and effective, if there are trends in non-compliance, or if enforcement action is warranted.
• Conduct regulatory oversight activities inside plants in matters relating to other consumer protections (e.g., economic adulteration and misbranding).
• Have contact with plant managers, owners and others to explain legal and regulatory requirements, discuss operation of the plants' SSOP, HACCP plan and other food safety programs.
• You will communicate on and defend determinations on noncompliance issues and discuss plans for addressing non-compliance.
• Work with a variety of individuals to resolve problems, clarify differences of interpretation concerning HACCP and other food safety or consumer protection requirements and will advise other Agency personnel on inspection and enforcement matters.
• You may conduct various samplings, surveys and tests to obtain pertinent data on potential problem areas, industry trends, or other issues of current interest to the Agency.
• You may perform direct, structured sampling involving Protein Fat Free (PFF), undeclared species, undeclared ingredients or suspected economic violations involving net weight or labeling.
• You may be involved in performing health and safety verification sampling and tests for detection of specific microbes (e.g., salmonella, listeria, etc.), residues or contaminants.

As a Engineering Equipment Operator your duties may include, but are not limited to, the following:

• Operate heavy equipment within accepted parameters (e.g., narrow quarters, such as close to buildings, drop-offs or other obstructions and challenging field conditions such as marshy, unsteady or steep surfaces).
• Clean, replace, or make minor adjustment to such parts as fuel, electrical, brakes, steering, regulators, water/fuel pumps, carburetors, cooling systems or attachments to vehicles or heavy equipment.
• Operate and maintain heavy motorized equipment (e.g. front-end loader, forklift, dump truck, farm agricultural tractor and implements, rubber tired backhoe/ loader, skid steer, excavator, bulldozer, road grader) and other pieces of equipment as needed for project activities.
• Apply shop mathematics, use measuring tools or instruments, follow oral and written instructions, use drawings, sketches, schematics, blueprints, etc. to determine work procedures and details of work layout.
• Use electrical, mechanical, carpentry, plumbing, welding, painting, or other trades skills to maintain, repair or construct a variety of buildings or structures.

As a Engineering Equipment Operator your duties may include but are not limited to the following:

• Operate heavy equipment within accepted parameters (e.g., narrow quarters, such as close to buildings, drop-offs or other obstructions and challenging field conditions such as marshy, unsteady or steep surfaces).
• Clean, replace, or make minor adjustment to such parts as fuel, electrical, brakes, steering, regulators, water/fuel pumps, carburetors, cooling systems or attachments to vehicles or heavy equipment.
• Operate and maintain heavy motorized equipment (e.g. front-end loader, forklift, dump truck, farm agricultural tractor and implements, rubber tired backhoe/ loader, skid steer, excavator, bulldozer, road grader) and other pieces of equipment as needed for project activities.
• Apply shop mathematics, use measuring tools or instruments, follow oral and written instructions, use drawings, sketches, schematics, blueprints, etc. to determine work procedures and details of work layout.
• Use electrical, mechanical, carpentry, plumbing, welding, painting, or other trades skills to maintain, repair or construct a variety of buildings or structures.

WHAT IS THE TAXPAYER SERVICESDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

20 Vacancies will be filled in the following specialty areas:
DATA CONVERSION OPERATIONS

The following are the duties of this position at the full working level.

• Distributes and balances the workload among employees in accordance with established work flow or job specialization, assures timely accomplishment of the assigned workload, and assures that each employee has enough work to keep busy.
• Keeps in touch with the status and progress of work, and makes adjustments in accordance with established priorities, obtaining assistance from the supervisor on problems that may arise.
• Estimates and reports on expected time of completion of work and maintains records of work accomplishments and time expended and prepare production reports as requested.
• Instructs employees in specific tasks and job techniques and make available written instructions, reference materials and supplies.
• Gives on the job training to new employees in accordance with established procedures and practices.
• Maintains current knowledge and answer questions of other employees on procedures, policies, directives, etc. and obtains needed information or decisions from supervisor on problems that come up.

• Analyzes functional and technical requirements of proposed or existing IT systems to determine avenues of development or modification necessary to meet mission objectives.
• Participates in systems requirement reviews and coordinates with customer/functional representatives and other technical personnel to clarify requirements.
• Prepares system change/programming specifications, and specifies programming instructions, inputs and outputs, structures, and other analytical products to document the functional and technical requirements.
• Identifies alternative approaches to the design of current or proposed systems.
• Identifies how system modifications or new systems or subsystems affect current systems; prepares cost analysis; establishes target completion dates; and prioritizes proposed system changes or developments.
• Prepares design documents and participates in critical design reviews to study and verify impacts on current systems.

As a Supervisory Facility Management Systems Program Coordinator, GS-1601-12 with the National Park Service (NPS), your duties will include, but are not limited to:

• Responsible for hiring, training, oversight, and field coordination of multiple work teams of FMSS Network personnel.
• Performs the full range of supervisory responsibilities including but not limited to developing annual performance standards, conducting twice-yearly performance appraisals for direct reports, developing, and reviewing individual development plans (IDPs) with employees.
• Makes recommendations for awards, identifying training needs, and approving training, and serving as a point of contact for employee concerns.
• Formulates, implements, and monitors policies and procedures for the effective utilization of the FMSS systems in the asset management practices for park units throughout the region.
• Identifies Park planning needs and formulates annual strategies for the development and maintenance of accurate and consistent FMSS business practices throughout the region.
• Provides FMSS support and guidance for other specialists within the regional office, such as in the areas of budget, cultural resources, concessions, interpretation, etc.
• Coordinates and/or provides training and mentoring for park facility management staff and all park FMSS coordinators.

The duties performed by this position may include tasks such as:

• Perform routine biological science tasks common to natural resource management
• Makes field observations of wildlife and natural resources conditions
• Use standard software such ArcGIS to organize, analyze and display field data
• Assist in the preparation of reports, plans and guidelines.

• Plan and conduct research to develop methods for isolation, modification of alfalfa proteins, and adaptation in food products and edible food packaging as well as ingredients for cosmetic products.
• Isolate and modify proteins and other components from raw feedstock and/or from industry crop processing byproducts.
• Develop new uses for, and new knowledge of, proteins derived from agricultural crops and co-products.
• Characterize alfalfa proteins in their native state, and modify them by applying chemical, physical, enzymatic, or other techniques to impart desired functionalities.
• Develop a fundamental understanding between processing and extent of modification, and subsequent characterization of modified products to understand the performance relationships between process parameters, structure, and functionality.
• Obtain fundamental information on degradation under different deleterious conditions and other physical and molecular properties.
• Study generated protein isolates for their functional properties and performance in targeted applications.
• Use methods and state of the art instrumentation, such as nuclear magnetic resonance spectroscopy, infrared spectroscopy, ultraviolet/visible spectroscopy, circular dichroism, differential scanning calorimetry, and size exclusion chromatography.
• Apply the principles of Life-Cycle Assessment (LCA) or similar framework to quantitatively assess the environmental and economic sustainability of developed renewable products or technologies and potential benefits.
• Investigate physical processing methods such as milling, steam jet-cooking, and extrusion, as well as enzymatic methods to deflavor isolated protein fractions.
• Develop a stakeholder base to advocate for enhancing research and enable commercialization of products to meet mandated technology transfer objectives.

Major Duties:

At the GS-05 level:

• surveying and monitoring a variety of mammals/owls using standardized survey,
• deploying remote cameras,
• tracking animals using VHF and GPS technology,
• collecting and recording observational data, managing data and equipment associated with bat detectors, wildlife cameras, and telemetry receivers,
• navigating using GPS technology,
• interacting with the public regarding sensitive wildlife management issues,
• presenting scientific information to peers and public,
• training interns and volunteers,
• entering field data in the office,
• assisting with other wildlife projects, as needed,
• working well independently,
• maintaining equipment and gear,
• demonstrating excellent problem solving and communication skills.

• training and organizing field crews,
• updating and maintaining GIS and Microsoft Access databases or other similar databases,
• producing maps using GIS,
• assisting in the preparation of reports, plans, and guidelines. Project reports may include literature search, description of methods, data analysis, preparation of figures and charts, and summary of findings.

• being responsible for data management,
• conducting data analysis using statistical software and/or GIS,
• scheduling and supervising crews comprising 2 to 4 people.

• Carrying out office activities and functions pertaining to one or more of the program areas administered in the county.
• Interpreting and explaining procedures, program regulations and forms to producers and other agency personnel.
• Utilizing various web-based software applications to maintain producer data and processing automated forms.
• Using a high degree of initiative and judgment in planning and carrying out assigned tasks and resolving problems encountered.

As a Conservation Planner your duties will include but are not limited to the following:

• Plans, evaluates, conducts a wide variety of complex analyses of refuge management and restoration projects to determine their effects upon biological, physical, cultural, and socioeconomic resources to ensure that legal standards, regulations, policy, and other requirements are met.
• Reviews and/or writes all or portions of environment assessment/impact statements for refuge plans to evaluate environmental consequences of proposed actions on the environment.
• Leads, develops, coordinates, or reviews plans that may encompass any and all programs that affect refuge fish and/or wildlife and their habitat conditions including, but not limited to, comprehensive conservation plans, natural resources (habitat) management, fire management, visitor services, hunting and fishing management and/or habitat restoration.
• Participates in the development, review, and processing of a variety of permits and other compliance documents for refuges in coordination with refuge and regional office staff, Federal, Tribal, and state agencies; and with other parties as required.
• Maintains contact and communication with refuge staff throughout the Regional leadership and with other agencies (Federal, Tribal, and state) that are stakeholders in refuge planning processes. Provides technical guidance to refuge staff on refuge planning regulations, policies, and procedures.

• The duties may include, but are not limited to:
• Serves as lead on various non-standard industrial tasks in connection with the repair and operation of utilities for a variety of large and complex federal buildings or facilities.
• Performs various checks, tests, adjustments and troubleshooting tasks to determine the need of repair and operational work.
• Plans, lays out, sets up and completed specified tasks using equipment of the trade, blueprints, sketches, oral instructions and other specifications.
• Recognizes faulty equipment, install and maintain heating, ventilation, and air conditioning (HVAC) system including all air handlers, Variable Air Volume (VAV) boxes, supply and exhaust fans, boilers, pumps, and control systems.
• Performs complex repairs on the utility system for optimum efficiency and safety. programs, repairs and monitors Johnson Controls Building Automation System (BAS).
• Maintains building environment with adequate lighting, heating, cooling, and air flow for both human and animal occupants per study requirements or at the request of tenants.
• Keeps records of equipment run logs, work orders and preventative maintenance performed utilizing automated system.
• Works with Safety Officer in order to ensure all State, Local, and Occupational Safety and Health Administration (OSHA) safety regulations are met in workplace.
• Mentors apprentice and journey level utility systems repairer-operators and provides on the job training.

• The duties may include, but are not limited to:
• Serves as a technical expert in issues related to the human dimensions of wildlife damage management, with a focus on informing the development of current and future management objectives.
• Responsible for all aspects of HD Unit management, including setting research and work priorities, assigning tasks, resolving conflicting priorities, and assessing and improving unit capabilities.
• Plans, assigns, monitors and tracks assignments, coordinates special projects, mentors employees in various work accomplishments, and ensures the timely delivery of quality work products and services.
• Oversees the preparation of all technical reports and correspondence relating to findings and prepares progress reports for collaborators or upper management.
• Maintains the HD Unit budget, working with an assigned Budget Analyst to ensure budget requests and purchases reflect the unit’s objectives and NWRC’s allocation process.
• Plans and carries out projects for collecting detailed social science data to address social factors encountered while carrying out the WS and NWRC mission.
• Conducts analyses using social science concepts, principles, practices, and methodologies.
• Plans and prepares clearly written manuscripts and technical and interpretive reports based on research finding that include scientific literature, methods and procedures used in research.
• May serve on internal and external state, regional, and national committees, representing WS/NWRC.