Total 999 Customer Service job vacancies in West Palm Beach, Florida

This position is located in the Southeast Sunbelt Region (R4) within Atlanta, GA or Fort Lauderdale, FL. The incumbent will be expected to report to a GSA facility in the Southeast Sunbelt Region at least 2x per pay period.

• Provides policy oversight and expertise for specialists assigned major capital lease projects to ensure customer satisfaction and attainment of all organizational and project goals and objectives.
• Ensures projects are completed in accordance with GSA policies and ensures all reasonable steps are taken to ensure projects are completed within each project’s budget and schedule. 
• Identifies practices and procedures which deviate from prescribed policies and procedures, directs appropriate corrective actions, and monitors its progress.
• Anticipates and resolves project related problems to the maximum extent possible within vested authority, negotiates resolution of problems not within the authority of specialists negotiating and administering contracts related to these projects, and develops contingency plans to mitigate the impact of unresolved problems.
• Assures timely accomplishment of all tasks assigned to specialists, assuring each specialist has an integral role in developing the final product or service, articulates and communicates to specialists’ problems to be solved or program issues under review, ensures the organization’s vision is integrated into the project goals.
• Provides expert advice on specific tasks and makes available written instructions, reference materials, and relevant background material, maintains current knowledge and answers questions from specialists assigned to projects on procedures, policies and directives, as needed.
• Serve on a variety of committees and task forces involving persons internal and external to GSA at a national level.
• Responsibility for the business management of the most complex, long range (3-5 years), lease projects from the preliminary planning stage through the development of the Solicitation for Offers, negotiation objectives, source selection criteria, and other elements comprising all aspects of the capital projects. Assignments encompass responsibilities such as planning, organizing, controlling, coordinating, reviewing and approving lease procurements and related work performed by other GSA organizations.
• Facilitates the effort and expertise of numerous staff members within various disciplines. Works with personnel in various disciplines including but not limited to project development, building management, realty, engineering and architecture, construction, contracting, lease budget and finance, security, quality assurance, environmental, historic preservation, valuation, and business and government management.

Serves as a Staff Support Specialist (MSS-1) at a Terminal facility. Responsible for tactical, strategic, and administrative support of multiple program areas such as training, quality control, quality assurance, traffic management, airspace and procedures, plans and programs, operational automation, military operations, special and security operations, safety management system, safety reporting and other areas of specialty identified collaboratively at the local level. The work requires a comprehensive knowledge of the ATC field and familiarization with the many integral components of the industry which comprise the National Airspace System. Specialists must have the ability to apply this knowledge to the analysis, evaluation and development of new methods, studies, approaches, and procedures. The Staff Support Specialist must be knowledgeable of agency wide programs, facility goals and objectives. Must be able to communicate clearly and tailor their message to the target audience. While not required, hardware/software experience is desirable. Some travel will be required. For the assigned Facility/Duty Location, performs daily functions of maintaining and or improving operational material and or resources within the assigned area(s) of specialty. Communicates intra / inter facility as well as among various lines of business and industry. Makes recommendations for new projects/studies, taking into account available resources and the accomplishment of facility goals and objectives. Applies expertise toward the completion of projects/studies and facility reports. Analyzes and evaluates the effectiveness of equipment, facilities, and procedures. Conducts investigations, evaluations, and briefs facility personnel. Develops methods to improve customer service and the quality of support provided. Collaborates freely among facilities, provides feedback and consults with other Staff Support Specialists regardless of duty location. May perform duties outside of the facility commensurate with grade and experience. Depending upon facility structure, reports to an assigned MSS-2, 3 or 4, who provides administrative direction for facility assignments, in terms of broadly defined missions or functions within areas of specialties. The incumbent is responsible for planning, designing and completing work assignments independently. Results of the work are technically authoritative and are normally accepted without change. Work is evaluated in terms of results achieved and effectiveness in assigned program areas.

• YOU WILL/MAY:
• Ensure that regulated establishments produce a safe product by executing appropriate inspection methods, determining non-compliance with regulatory requirements, documenting noncompliance and initiating enforcement action, where warranted.
• Verify that meat and poultry slaughter and/or processing establishment's Sanitation Standard Operating Procedures (SSOP) and Hazard Analysis and Critical Control Point (HACCP) Plans meet regulatory requirements.
• Execute Sanitation Standard Operating Procedures (SSOP) and Hazard Analysis and Critical Control Point (HACCP) Plans effectively to prevent unsanitary conditions and adulteration of product.
• Review records, observe plant operations and conduct hands-on verification to ensure compliance with regulatory requirements and prepare detailed documentation (Non-Compliance Records) of non-compliance with regulatory requirements.
• Determine when regulatory control action is necessary. You will assess whether the plant's corrective or preventative actions are acceptable and effective, if there are trends in non-compliance, or if enforcement action is warranted.
• Conduct regulatory oversight activities inside plants in matters relating to other consumer protections (e.g., economic adulteration and misbranding).
• Have contact with plant managers, owners and others to explain legal and regulatory requirements, discuss operation of the plant's SSOP, HACCP plan and other food safety programs.
• Communicate and defend determinations on non-compliance issues and discuss plans for addressing non-compliance.
• Work with a variety of individuals to resolve problems, clarify differences of interpretation concerning HACCP and other food safety or consumer protection requirements.
• Advise other Agency inspectors, supervisors and officers on inspection and enforcement matters for which you are involved.
• Conduct various samplings, surveys and tests to obtain pertinent data on potential problem areas, industry trends, or other issues of current interest to the Agency.
• Be involved in performing health and safety verification sampling and tests for detection of specific microbes (e.g., salmonella, listeria, etc.), residues or contaminants.
• Assure that products approved for import are in full compliance with all applicable Federal regulations governing the importation of meat and poultry products.
• Authorize entry of all meat or poultry products considered to comply with Federal regulations or refuse entry of any products which violate any of the requirements for admission into this country.
• Coordinate with other Federal agencies (e.g., the Animal and Plant Health Inspection Service (APHIS) and U.S. Customs and Border Protection (CBP) on such matters as animal health restrictions and refused entry lots.

• The duties described are for the full-performance level. At developmental grade levels, assignments will be of more limited scope, performed with less independence and limited complexity.
• The duties may include, but are not limited to:
• Selects representative samples from the product lots in accordance with prescribed sampling and plans.
• Inspects products to determine the quality, condition, and/or compliance with U.S. Grade Standards or stated contract specifications.
• Prepares and maintains a variety of reports related to production data and grading results.
• Applies the official standards and regulations to determine the product’s grade and/or condition and directly issues the certificate
• In difficult or unusual cases, prepares a draft certificate with a tentative determination and submits it for higher-level review.
• Draws and examines representative samples of products and determines grade, condition and wholesomeness in accordance with official grade standards, buyer-seller contracts or other specifications.
• Makes observations to determine if plant facilities, operating methods, processing equipment and personnel are in compliance with SCI sanitation requirements and FDA regulations.
• Observes the raw product material to establish the suitability for processing and advises plant management of the results.
• Instructs technicians and aids in proper grading and inspection techniques.

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• Administer Special Park Uses permits
• Educate, interpret, and inform visitors about resources, conservation, laws, and regulations
• Coordinate, track, plan, and facilitate entire permitting process for park visitors and staff, including the billing and payment process, and field monitoring for special use permit activities.

The Complex PACT Care Manager RN provides coordination and transition of care across the continuum of care in a variety of outpatient settings, which include but are limited to, clinics, Ambulatory Surgery & Diagnostic Procedure areas, Telehealth service environments, and Care Coordination organizations.

The Complex PACT Care Manager RN provides patient centered care during face-to-face encounters or through a variety of telecommunication strategies and often establish long term relationships. During each encounter, the Complex PACT Care Manager RN focuses on patient safety and the quality of nursing care by applying appropriate nursing interventions, such as identifying and clarifying patient needs, performing procedures, conducting health education, promoting patient advocacy, coordinating nursing and other health services, assisting the patient to navigate the health care system, and evaluating patient outcomes. The Complex PACT Care Manager RN, acting as a partner and advisor, assists and supports patients and families to optimally manage their health care, respecting their culture and values, individual needs, support in self-management, health goals and treatment preferences. They facilitate continuity of care using the nursing process, multidisciplinary collaboration, and coordination of appropriate health care services and community resources across the care continuum.

VA offers a comprehensive total rewards package: VA Nurse Total Rewards

Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory

Work Schedule: 8:00am - 4:30pm (Monday - Friday) Flexible to meet needs of organization
Telework: Ad-hoc
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

This position serves as a Supervisory Medical Support Assistant in Community Care Service. The Supervisor MSA performs administrative work within the main facility. The Supervisory Medical Support Assistant (MSA) is responsible for coordinating, directing and assuring quality management of the administrative activities related Community Care service and clinics. Assignments at this level include, but are not limited to: assigning and evaluating the work of subordinate staff; resolving complex problems to ensure patient services are met; evaluating new products, equipment, and systems in order to make recommendations for improved operations; identifying educational or training needs; making final decisions on selections; writing functional statements, evaluating performance, conducting complaint resolution, and taking disciplinary action when necessary.

Other administrative and management responsibilities are to include but are not limited to:

• Responsible for the management of the scheduling functions completed by Community Care Outpatient Clinics MSAs.
• The employee has full administrative and professional responsibility for planning and directing the MSA/AMSA/scanner's activities who reside within Community Care Service.
• Performs work in support of the general management and/or program analysis in which knowledge of the purpose, operation, methodology, and techniques characteristic of specific management/program analysis functions is required.
• Performs work in support of general management and/or program analysis functions in which knowledge of the purpose, operation, methodology, patient movements, Admissions, Discharges, Transfers, Absent Sick in Hospital (ASIH), and techniques characteristic of specific management/program analysis functions is required.
• The Supervisory MSA is responsible for operational integrity and control of the full range of administrative support activities in support of the Community Care and its evolving agencies.
• Performs work in support of specific programs and services provided to an organization. Such work requires knowledge of the operations, procedures, and techniques associated with the programs within Community Care Specialty Clinics.
• Identifies opportunities to improve efficiency, effectiveness and outcomes of care processes; identifies areas requiring attention and recommends and coordinates course of action through Chief, of Community Care Service.
• Advises and assists in determining program needs to assure maximum utilization of equipment, staff and funds available.
• Responsible for the day-to-day oversight and supervision of Community Care Outpatient Clinics.
• Maintains inventory of all supplies utilized by Community Care Section employees.
• Orients new employees to the operation of the section, develops training plans, and oversees training in established Community Care administration policies, procedures and duties.
• Carries out administrative processing activities associated with involuntary admission, treatment and commitment of patients under the Florida Mental health Act.
• Assists with the planning and directing the MSA/AMSA/scanner's activities who reside within Community Care Service.
• Day to Day work will require high degree of knowledge in CPRS, VISTA, Community Care processes, Scheduling Directives and Bed Management Systems.
• The MSA Supervisor provides oversight of the MSA/File clerk scanners within Community Care.
• Performs reviews and audits on numerous/voluminous medical reports from non-VA health care facilities to ensure documents are scanned in accordance with scanning guidelines.
• Ensures receipts, intake and indexing of health and/or administrative information is correct and accordance with scanning guidelines.