Total 8 Customer Service job vacancies in Tampa, FL, USA

Duties listed but are not limited to:

• Maintain a positive therapeutic relationships by displaying respect for human dignity with patient, families and/or significant others utilizing learned communication skills
• Begins to utilize observation skills for data collection, reporting, and recording patient/resident observations
• Learning to perform aspects of nursing care to meet patient's needs for the following under close supervision and with direction/guidance from a preceptor:
  • Personal Hygiene
  • Physical Comfort
  • Activity, Exercise, Rest
  • Nutrition
  • Elimination
  • Prevention of Skin Breakdown
  • Rehabilitative Aspects of Care
  • Turning and repositioning
• Maintaining a safe clean and therapeutic environment for patients by performing such activities as checking equipment, assessing safety hazards, straightening procedural and storage areas, cleaning stretchers and wheelchairs between patient uses.
• Participate in maintenance of an optimal infection control program.
• Recognizes changes in the patient's condition and behavior and reporting this to the registered nurse.

The Lead MSA routinely interacts with MSA staff and collaborates with other members of an expanded health care team to assist in providing a robust interdisciplinary approach to care. The Lead MSA monitors daily work assignments and balances workload among MSA staff. The Lead MSA provides input on performance regarding quality of work, accuracy and timeliness of scheduling appointments, and compliance with National Radiology Scheduling Directives and Medical Center Policies.

Lead Medical Support Assistant duties consist of but are not limited to the following:

• Scheduling/coordinating appointments using advanced clinic access principles.
• Daily review of active/pending consults and open Return to Clinic Orders (RTC's), Electronic Wait,
• Recall list and Audio-care communications, VeText, Near report and VA Online Scheduling for accuracy and disposition.
• Pulls reports to ensure that the work has been completed.
• Conducts reviews to ensure quality of work and to ensure accurate and timely scheduling of appointments.
• Assure staff collect, scan, and update health insurance information serving a major role in the revenue process.
• Train staff to ensure is in compliance, reporting quality assurance, and budgetary initiatives.
• Develops ways to resolve problems with the administrative and clinical staff on access, customer service, patient flow, revenue, and data validation issues, action plans, monitoring and reporting.
• Acting as a receptionist at the clinic, either face-to-face or telephonically
• Additional duties or tasks may be assigned by the supervisor to ensure efficient daily operations.

Duties include but are not limited to:

• Acts as the point of contact for the VIST Team and patients.
• Prescreens patients and obtains patient information.
• Communicates with patients· and assists with determining service eligibility, and sends specific written information to the patient concerning the initial scheduled service and other appropriate services as indicated.
• Schedules patients' appointments and places a patient reminder call and appropriate letters for all patient appointments with the VIST Team.
• Processes incoming and outgoing materials such as correspondence, reports, memoranda, and other forms of written or electronic communication.
• Composes letters and reports, reviews correspondence for accuracy and completeness, assists with preparation of presentation outlines and materials, and develops form letters and replies to inquiries
• Extracts data and builds data tables
• Triages phone calls
• Receives, schedules, refers, and contacts members of the staff, agency, and persons outside the agency ranging from other government agencies to community organizations.
• Acts as liaison to other managers and staff of the Ophthalmology/Optometry Clinic, Visual Impairment Services, Blind Rehab Outpatient Specialist (BROS) Physical Medicine and Rehabilitation Service, Audiology, Social Workers, Vocational Rehabilitation and other blind related agencies.

The Lead MSA routinely interacts with MSA staff and collaborates with other members of an expanded health care team to assist in providing a robust interdisciplinary approach to care. The Lead MSA monitors daily work assignments and balances workload among MSA staff. The Lead MSA provides input on performance regarding quality of work, and Medical Center Policies.

Lead Medical Support Assistant duties consist of but are not limited to the following:

• Scheduling/coordinating appointments using advanced clinic access principles.
• Daily review of active/pending consults and open Return to Clinic Orders (RTC's).
• Ensures Code-Purple forms and medication administration reports(MARS) are up to date via communication with clinical staff.
• Pulls reports to ensure that the work has been completed.
• Conducts reviews to ensure quality of work and to ensure accurate and timely scheduling of appointments.
• Assure staff collect, scan, and update health insurance information serving a major role in the revenue process.
• Train staff to ensure is in compliance, reporting quality assurance, and budgetary initiatives.
• Develops ways to resolve problems with the administrative and clinical staff on access, customer service, patient flow, revenue, and data validation issues, action plans, monitoring and reporting.
• Assemble patient hardback charts at time of patient admission, and consolidate patient hardback charts at time of discharge.
• Acting as a receptionist at the clinic, either face-to-face or telephonically.
• Perform timekeeping duties and additional tasks assigned by the supervisor to ensure efficient daily operations.

Rehabilitation services assist patients to obtain their maximum level on independence and improving their quality of life. Assesses, plans, implements, and evaluates care based on age-specific components. Registered nurses on Rehab-3 provide nursing care to Veterans and active-duty personnel. Rehab-3 nurses provide care to post-surgical and non-surgical patients with orthopedic surgeries, laminectomies, debility, and stroke. The unit also supports the Chronic Pain Rehabilitation Program supporting patients tapering off opioids, and supporting them in various programs supporting healthy lifestyles.

Duties listed but are not limited to:

• Individual nursing practice and determines the appropriate delegation of tasks consistent with the nurse's obligation to provide optimal care.
• The focus is on individual growth and development in practice with increased levels of self-direction.
• Ability to formulate a plan of care based on nursing assessments.
• Seeks guidance in how to improve care provided to patients and families.
• Delegates elements of care to the appropriate individual based upon assessed needs, condition, and safety of the patient.
• The nurse brings principles and theory with limited application of critical thinking skills.
• Responsible for participating in activities supporting nursing excellence, quality improvement and unit based and/or organizational level Shared Governance councils.
• Accountable for utilizing clinical expertise and evidence-based practice to find innovative approaches to address concerns to improve the quality care provided to our veterans.
• The incumbent may be required to travel to alternate facilities/sites within the Tampa VA Hospital and Clinics catchment area to provide patient care via cross coverage or reassignments.

Duties listed but are not limited to:

• Inpatient Staff Registered Nurse (RN) is responsible and accountable for individual nursing practice and determines the appropriate delegation of tasks consistent with the nurse's obligation to provide optimal care.
• The focus is on individual growth and development in practice with increased levels of self-direction.
• Ability to formulate a plan of care based on nursing assessments.
• Seeks guidance in how to improve care provided to patients and families.
• Delegates elements of care to the appropriate individual based upon assessed needs, condition, and safety of the patient.
• The nurse brings principles and theory with limited application of critical thinking skills.
• Responsible for participating in activities supporting nursing excellence, quality improvement and unit based and/or organizational level Shared Governance councils.
• Accountable for utilizing clinical expertise and evidence-based practice to find innovative approaches to address concerns to improve the quality of care provided to our veterans.
• The incumbent may be required to travel to alternate facilities/sites within the Tampa VA Hospital and Clinics catchment area to provide patient care via cross-coverage or reassignments.

• Provide support to employees, supervisors, and managers in mission support functions such as human resources, occupational health and safety, facilities management, security, procurement, asset management, and travel administration.
• Coordinate and monitor a variety of human resources and administrative tasks and projects.
• Research and analyze applicable rules, regulations, policies, and guidance surrounding administrative programs.
• Analyze administrative information and data to prepare reports, other written materials, and briefings to managers.

Duties include but not limited to:

The Chief Nurse, Acute Care provides executive oversight for daily clinical and administrative operations with supervision of the Nurse Managers over the following areas: Inpatient Case Management, STAT Team, Centralized Telemetry office, Medical/Surgical units, Intensive Care units, and Progressive Care unit. Collaborates across care disciplines to assess, design, plan, implement and evaluate interdisciplinary programs within the service and medical center.

The Chief Nurse, Acute Care provides senior leadership within nursing, as directed by the Associate Director for Patient Care Services (ADPCS) and/or the Deputy Associate Director for Patient Care Services (DADPCS). They are responsible for the practice of nursing 24/7 and ensuring compliance with policies and procedures, standards of patient care, treatment, and services, nursing practice standards, staffing plans, functional statements, and standards to measure, assess, and improve patient outcomes. The incumbent appropriately delegates activities to services assigned to them under their purview. Ensures a competency process is in place to evaluate individual practice, as well as a review process for annual performance ratings.

The Chief Nurse, Acute Care supports the integration and collaboration of nursing with other professional disciplines and functional areas in the mutual achievement of patient-centered and organizational goals. They champion a High-Reliability Organization (HRO) with a culture of safety founded on a systems approach to developing evidence-based healthcare solutions based on prevention, not punishment, with collective mindfulness.
Preferred Qualifications:

• DNP Preferred
• Demonstrated knowledge of staffing methodology
• Demonstrated knowledge of regulatory bodies and compliance standards
• Demonstrated experience with TJC Awareness of nurse sensitive indicators and evidence of outcome metrics
• Experience developing and leading strategic initiatives
• Progressive Leadership experience with demonstrated high quality outcomes
• Prior Acute Care experience.
• The successful candidate will have highly developed interpersonal skills with the ability for intradisciplinary collaboration