Total 399 Customer Service job vacancies in Stourport-On-Severn, Worcestershire, DY11 7RR

The Supply Service are recruiting for a Deputy Care Manager on behalf of a Children's Residential home based in Stoke-on-Trent, Staffordshire.

Successful applicants will either be an experienced Deputy Care Manager of a existing Children's Care Home or a Team Leader / Senior who is looking to progress their career further into Management

Shift patterns: 2 on 4 off (with sleep ins)

As a Deputy Care Manager, you will be responsible for the leadership, direction and management of the residential young peoples services. The daily running of the home and ensuring the young people receive the highest standards of care tailored to their individual needs. Other responsibilities include staff management, budgeting and ensuring the home complies with all OFSTED standards with the support of a Care Managaer & Head of Care.

Essential capabilities:

Capable or experienced in managing a residential young peoples setting.
Capable or experienced in managing a staff team & staff rotas.
Hold excellent communication skills with a ‘can do’ attitude.
Completion of Level 3 Diploma with children and young people or equivalent.
Completion or willingness to work towards Level 5 Diploma in Leadership for Health and Social Care and Children and Young Peoples Services (Or equivalent)
Excellent communication and leadership skills
Full UK driving licence
A passion for working with young people
An enhanced DBS check
Applicants will need to be flexible to work as per the needs of the home

Benefits of working with The Supply Service:

Your own dedicated contact
Regular work placements
Competitive rates of pay
Future long-term roles
Pay Parity (AWR)
Refer a Friend Scheme

Successful applicants are required to attend an online interview, complete Safeguarding training & must undertake a full enhanced DBS check.

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Job Responsibilities: Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice Deal with all general enquiries, explain procedures and make new and follow-up appointments. Check telephone numbers, addresses, email addresses with patients Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner. Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed. Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. Enter requests for home visits and telephone consultations onto the telephone consultation screen, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor. Action repeats prescription requests following the practice guidelines and ensure that they are ready for collection by the patient within 48 hours. Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same. Patient notes and correspondence: o Ensure that scanning and read-coding is up to date on a daily basis. Scanning must be double checked before being read-coded. Once letters are summarised on patients computerised medical records, they must be cross shredded. o Ensure that all recent correspondence is available when patients are seen. o Enter patient information onto their electronic records as required. Update telephone numbers and email addresses; liaise with secretaries for update of addresses. Update medical records as required. Premises: o Open up premises at the start of the day. De-activate alarm and make all necessary preparations to receive patients. o When last to leave at the end of the day, ensure that the building is totally secured, radiators, fans and internal lights are turned off and the alarm activated. Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager. Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & Safety and Infection Prevention and Control: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy and Infection Prevention and Control Policy, to include: Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights. Personal/Professional Development: The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Quality: The post-holder will strive to maintain quality within the Practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Communication: The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognize peoples needs for alternative methods of communication and respond accordingly Contribution to the Implementation of Services: The post-holder will: Apply Practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non- judgemental and respects their circumstances, feelings, priorities and rights.

Please see attached Job Description and Person Spec for a detailed view of the role or contact Gemma Street-Price, Junior Operational Services Manager on 01782 671522

For more information on working for the Trust, please see the attached Job Description and Person Specification or contact the Hiring Manager.

The Supply Service are recruiting for a Residential Childcare Support Worker on behalf of a client based in Stoke-on-Trent.

Shift pattern of 2on/4off
Additional sleep-in rate

Our client are a vibrant company that provides integrated therapeutic care to children between the ages of 8 years & 18 years. They're dedicated to caring and making a difference to the lives of vulnerable children and seek to add to their supportive and passionate team. Full specialist training, support and continued personal development is available

Responsibilities include:

Creating a positive environment & atmosphere to accommodate the needs of the young person
Providing appropriate care and support as identified in the young person’s placement plan
Providing support & preparation towards independence for young people
Support & Guidance to young people by removing barriers to learning in order to promote effective participation, enhance individual learning, raise aspirations and achieve their potential.

Working environment includes:

Fully supported learning and development
Therapeutic - Child centered
Staff recognition rewards

Successful applicants will be empathetic, have a passion for child centered care and posses positive role model qualities. We provide the highest levels of care to our children and new additions to our team must respect the company ethos. It is essential that you hold a full driving license and are at least 21 years of age for insurance purposes. A good standard of education is required and applicants must either hold or be prepared to work towards a Diploma / NVQ Level 3 in Caring for Children & Young People.

This is a great opportunity to build a career in the care industry and make a real difference to the lives of young people.

Benefits:

Casual dress
A rota that promotes a healthy work-life balance
Company events
Company pension
Discounted or free food
On-site parking
Referral programme

Successful applicants are required to attend an online interview, complete safeguarding training & must undertake a full enhanced DBS check.

JOB TITLE: COMMERCIAL AIR CON SERVICE / BREAKDOWN ENGINEER

PLACE OF EMPLOYMENT: Mobile Worker

You are required to travel to and work at various locations within the Birmingham, duduley, Coventry area as the Company shall reasonably require for the proper performance of your duties

SALARY: £45,000

HOURS: Monday - Friday 8:00am to 5:00pm (40 hours per week)

RESPONSIBLE TO: Directors

RECRUITMENT: This post is subject to a satisfactory DBS and reference checks

Summary of Duties:

Service and maintenance of air con appliances within both commercial and domestic properties.

Air conditioning/electrical fault finding experience within both commercial and domestic properties.

Main Duties:

Attend service and reactive breakdowns to fault find, diagnose and repair in a timely and cost effective manner.

Using knowledge and air conditioning fault finding experience to provide high levels first time fix and customer care.

To carry out the day to day responsive maintenance, service and repairs as instructed

To carry out servicing and safety checks on all air con systems

To make immediate decisions as regards the repair requirements should the original job order not reflect the actual works required and to inform the relevant director

To inform the customer (with reason) when it is not possible to complete a repair within the first visit and make mutually agreed arrangements to return to complete and inform the relevant director

Direct helpers engaged in assembly or installation of air con systems or components.

Liaise with management and or client to ensure all works are completed.

Ensure that all works and repairs are completed safely and in accordance with current codes and practices.

Abide by all client rules and regulations whilst on site (copy available upon request)

Ensure when purchasing materials, a 'best value and cost effective approach' is sought

To make sure that all training required to carry out the role is maintained and kept up to date.

To accurately complete all relevant documentation associated with the duties and ensure the prompt return to the office of all relevant information in relation to the daily tasks.

Where a Company vehicle is provided, ensure that it is used in accordance with the Company's current policies and procedures

Ensure that all company property, i.e. motor vehicle, uniform, tools etc… are operated safely, kept clean and in good order and tested when required to maintain the safe working of all heating systems

Actively take a proactive approach in finding and quoting additional works, should it be required.

Carry out site audits, vehicle audits, post work inspections, quotations and engineers meetings

Adhere to the Company policies and procedures, handbook and Health & Safety.

PERSON SPECIFICATION:

Essential:

• Recognised air conditioning apprenticeship and Commercial experience Air conditioning experience within the commercial sector e.g, fault finding, service, repair and maintenance on air condition installations and appliances.
• Working knowledge of test equipment including an electrical multi-meter
• Flexible approach:

due to travel aspect, this is a mobile position that will involve travelling to multiple sites across the West & East Midlands as well as some wider travel as required.

due to customer demands, the ability to work additional hours over and above contracted hours if and when required, where overtime would be payable.

• Be part of the emergency call out team on a rota basis
• To promote a positive and professional attitude to all customers and staff.
• Self- motivated and able to work under own initiative as well as within a team.
• Willing to undertake further training/development within the post as required.
• The ability to communicate effectively with tenants and other members of the public.
• Full UK Driving Licence
• Basic IT Skills
• Must have had or willing to have both vaccinations

Please call or send a CV to apply

IDN1

Deal with telephone and email requests for appointments ensuring that the correct protocols are followed for routine and urgent care Signpost patients to the correct service or clinician Deal with all general enquiries & explain procedures Process new and temporary registrations and relevant patient information as required Management of repeat prescriptions, ensuring they are processed accurately, timely and efficiently Take information from patients regarding transport requirements and add this to the Patient Transport System Input data into the patients healthcare records as necessary Open and direct post Photocopy documentation as required Take details of change of details, amend on Emis and notify the secretaries of patients out of the practice area. Charging patients the appropriate amount for private work, providing a receipt to the patient Ensure blood forms are ready for the phlebotomy clinic Greet visitors ensuring that all visitors sign in and direct them to the appropriate person Ensure clinical rooms are set for the beginning of each clinic Open and close the surgery as per the procedure Manage all queries as necessary in an efficient manner Maintain a clean, tidy, effective working area at all times Provide cover for reception during staff absences Support all clinical staff with general tasks as requested Undertake any additional duties appropriate to the post as requested by the partners or management team

My client, an established leading manufacturer of components and assemblies for aerospace, petrochemical and general industrial markets, are currently looking to recruit an experienced Sales Estimator / Proposals Engineer to join their Commercial / Sales Team. We would also be interested in speaking to Graduates with 1-2 years experience and a relevent qualification in either Mechanical Engineering and/or Business.

Key Responsibilities:

• Receive and review Purchase Order Requisitions from Customers
• Prepare estimates from client's enquiry packages for review and pricing by the Proposals Manager.
• Review client specifications & Prepare quotations
• Liaise with manufacturing departments in the process of preparing bid documents
• Liaise between departments and suppliers
• Ensure you work safely throughout all activities in line with the company's safety standards and procedures
• Review and analyse client requests for proposals (RFPs) and specifications to determine project requirements
• Collaborate with engineering, sales, project management, and other internal teams to gather necessary information for proposal development
• Develop detailed and accurate technical and commercial proposals, including scope of work, cost estimates, schedules, and project plans
• Ensure compliance with company policies, client requirements, and industry standards in all proposals
• Prepare and present proposal documents and presentations to clients, as required
• Maintain up-to-date knowledge of industry trends, competitive landscape, and technical advancements
• Coordinate with subcontractors and suppliers to obtain necessary quotations and technical data
• Manage multiple proposal projects simultaneously, ensuring timely completion and submission

Candidate Requirements:

• Previous experience working in estimating and/or sales, ideally within an industrial engineering and/or manufacturing sector
• The ability to read and interpret engineering drawings
• Have a good understanding of Welds, Fabrication and Stainless Alloys
• Previous fabrication / welding experience would be highly desirable
• Strong organisation skills with the ability to communicate clearly and effectively across all levels of business, both internally and externally

My client, an established and leading manufacturer of components and assemblies for aerospace, petrochemical and general industrial markets, are currently looking to recruit a Senior Proposals Engineer to join their Commercial / Sales Team. We would also be interested in speaking to individuals with experience within an Engineering Purchasing environment looking to move into a more Sales / Proposals based environment.

Key Responsibilities:

• Prepare estimates from client's enquiry packages for review and pricing by the Proposals Manager.
• Review client specifications.
• Prepare quotations.
• Liaise with manufacturing departments in the process of preparing bid documents.
• Liaise between departments and suppliers.
• Prepare responses to post bid correspondence.
• Prepare documents for subsequent PO handover to Contracts Department.
• Review and analyse client requests for proposals (RFPs) and specifications to determine project requirements.
• Collaborate with engineering, sales, project management, and other internal teams to gather necessary information for proposal development.
• Develop detailed and accurate technical and commercial proposals, including scope of work, cost estimates, schedules, and project plans.
• Ensure compliance with company policies, client requirements, and industry standards in all proposals.
• Prepare and present proposal documents and presentations to clients, as required.
• Maintain up-to-date knowledge of industry trends, competitive landscape, and technical advancements.
• Coordinate with subcontractors and suppliers to obtain necessary quotations and technical data.
• Conduct risk assessments and develop mitigation strategies for proposal submissions.
• Manage multiple proposal projects simultaneously, ensuring timely completion and submission.
• Support post-submission activities, including client clarifications, negotiations, and contract finalisations.
• Review Proposals from Proposals Engineers to ensure it conforms with the requirements.
• Mentor and guide junior proposal engineers and other team members.
• Promote a collaborative and high-performance culture within the proposals team.

Candidate Requirements:

• Previous experience working in estimating and/or sales, ideally within an industrial engineering and/or manufacturing sector
• The ability to read and interpret engineering drawings
• Have a good understanding of Welds, Fabrication and Stainless Alloys
• Previous fabrication / welding experience would be highly desirable
• Strong organisation skills with the ability to communicate clearly and effectively across all levels of business, both internally and externally

Due to continued growth, we have a newly created Customer Resolutions Coordinator role, based at our Redditch site on a permanent basis.

Your communication skills will be second to none, as you'll be the first point of contact for all escalations and complaints for our internal and external customers. You'll have excellent organisation and prioritisation skills, as you'll manage the end-to-end work order complaint/escalation journey ensuring it's resolved within the agreed SLAs. You'll have exceptional administrative and time management skills as you'll be receiving, responding, and managing requests via various channels such as: calls, emails, or phone. You'll have excellent attention to detail skills as you'll be updating all systems with relevant notes and progress updates, so your colleagues are able to pick up and run with it if required. You'll be a solution focused individual as you'll be able to identify route causes and provide solutions to reoccurring issues.

You'll be a confident, self-motivated, empathetic individual with strong communication skills. You'll be detail conscious with a strong focus on achieving a high level of customer service. You'll be capable of handling sensitive and confidential information capturing this onto multiple IT systems whilst working with conflicting deadlines.

This is a 40-hour per week role, working 7am - 7pm across 7 days, therefore flexibility is required.

For this role you'll have experience of working within a fast-paced time pressured customer service role, within any industry and sector!

In return for your hard work we would offer you:

• Salary: Up to £27,846 per annum, depending on experience
• Up to 4% discretionary bonus scheme, subject to achievement of targets
• 25 days annual leave + Bank Holidays
• Generous contributory pension scheme of matched contributions between 5% and 6%
• Life Assurance
• Learning & Development opportunities
• Funded Training Sponsorship Scheme
• Cycle to Work Scheme
• Healthshield Scheme

At Arcus we are passionate about individual development which is why we are proud to offer industry leading Learning & Development opportunities to all our staff across our organisation

To be considered for this position please submit your application via the 'apply' button.

Proud member of the Disability Confident employer scheme

Support Worker
Are you a compassionate and dedicated individual with CPI/MAPA training, seeking flexible work opportunities in the field of social care? Join our team as a Support Worker and make a meaningful difference in the lives of others.
Full Time Permanent Role
Hourly Rate £11.44 per hour.
Social Care & Education are looking to recruit Support Workers to work in a fantastic specialist supported living service for adults.
As a Support Worker, you will play a vital role in providing high-quality care and support to our clients service users.
Your responsibilities may include:
• Assisting individuals with daily living tasks, such as personal hygiene, meal preparation, and household chores.
• Providing emotional support and companionship to service users and promoting well-being.
• Administering medication as prescribed and ensuring adherence to care plans
• Implementing behaviour management strategies in accordance with CPI/MAPA training to ensure the safety and dignity of all individuals.
Requirements:
• Valid CPI/MAPA training certificate
• Previous experience with Challenging Behaviour
• Strong interpersonal and communication skills
• Empathy, patience, and a genuine passion for supporting others.
• Flexibility to work varied shifts, including evenings, weekends, and bank holidays.
• Confident and fully able to use a hoist as and when required
Benefits:
• Competitive hourly rate.
• Flexible working hours to suit your lifestyle and commitments.
• Weekly pay.

Please refer to the job description attached. If you have any questions about this position please do not hesitate to contact us.

Customer Service Advisor

Stockton-on-Tees

£134.20 per day

6 month temporary contract

How would you like to work within a department that effects people's lives every single day?

Are you an empathetic individual who is confident speaking with vulnerable customers who have recently suffered a bereavement?

Our client, an internationally recognised retail and commercial bank, are offering you the opportunity to join one of their most crucial teams, where you will support customers in their time of need. So if you have extensive customer service experience, we would love to hear from you.

So, where will you be working?

You will be working within The Bereavement and Power of Attorney Contact Centre which provides a bespoke telephony service for callers notifying the Bank of the death of their customer and facilitates the registration of Power of Attorney to support some of their most vulnerable customers. Our client will provide you with comprehensive on-site training to ensure that you feel confident to take ownership and provide a personal service to their callers at a time when its needed the most.

The difference you will make:

• Helping callers each day by answering queries from customers, customer representatives, solicitors, and colleagues across our Branch network and 3rd parties.
• Assisting customers representatives who wish to notify the bank of the death of our customer.
• Helping to keep our customers and the bank safe.
• Solving problems and escalating issues when necessary
• Updating customer records

What we need you to have:

• Experience in working in a contact centre environment.
• Excellent verbal and written communication and customer service skills
• Extensive computer and numeracy skills

What would be nice for you to have:

• Resilience and problem-solving skills
• A structured approach to work and well organised
• Excellent attention to detail to ensure quality standards are maintained.
• Flexible, approachable, and work well under pressure.

Working Pattern:

• Shifts will be scheduled between 08:00-18:00 Monday-Friday & 09:00-14:00 Saturday (lieu days will be given when working Saturdays).
• This role is based in Teesside, and you will be working on a Hybrid basis

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

This is a great opportunity to join a well-established company, providing roadside/recovery assistance for vehicle breakdowns and supporting major breakdown associations, covering the West Midlands, Worcestershire & Gloucestershire.

There are great working conditions and good earning potential and specialist recovery training will be given to candidates who have not previously worked in the Recovery Industry.

Duties Include: Attending roadside breakdowns mainly using a mobile workshop service van, Carrying out diagnostics and repairs at the roadside, Assessing customer needs and requirements, onward transportation recovery.

A 3.5t licence minimum is required.

This is a great opportunity to join a well-established company, providing roadside/recovery assistance for vehicle breakdowns and supporting major breakdown associations, covering the West Midlands, Worcestershire & Gloucestershire.

There are great working conditions and good earning potential and specialist recovery training will be given to candidates who have not previously worked in the Recovery Industry.

Duties Include: Attending roadside breakdowns mainly using a mobile workshop service van, Carrying out diagnostics and repairs at the roadside, Assessing customer needs and requirements, onward transportation recovery.

A 3.5t licence minimum is required.