Total 1,080 Customer Service job vacancies in Stoke on Trent, ST4 6QG

Role:Field Care Supervisor

As a Field Care Supervisor you will be responsible for the ongoing field supervision of domiciliary and continuing healthcare support workers and will ensure that patient or service user requirements are met whilst maintaining compliance of care and nursing standards in accordance with AHG and Local Authority policies and procedures.

You will be required to provide day-to-day support to the Operational Network, assisting with the assessment, set up and review of health and social care packages, and you will be required to ensure that a skilled workforce is in place and they are able to deliver safe quality care to all clients.

As the Field Care Supervisor your responsibilities will include:

Ensuring that the client receives the appropriate care package and that continuity of care is a priority.

Providing telephone support to clients and care staff and where necessary, to work as a “hands on” carer in setting up the packages in the initial few weeks.

To assist the Branch Manager in auditing the standard of service delivery to clients.

Assist the Branch with Care Workers interviews & compliance

Assist with Risk Management training to all existing Care Workers

Complete the Risk Assessments and care plans of all domiciliary packages as well as the Non Case Managed & Level 1 Continuing Healthcare packages

Qualifications & Experience

Ideally possess a minimum of NVQ Level 2 in Health and Social Care

You must demonstrate commitment to working within a team and have a flexible approach to working hours and practices.

This role will involve an element of on-call duties.

Driver with access to a vehicle.

For more information about the role and package details please apply online today!.

Your new company
You will be working for a Housing Association based in Staffordshire as a Support Worker.
Your new role

• Provide and maintain a friendly and supportive environment in the scheme.
• Cover reception tasks including phone calls, post and enquiries.
• Support customers in managing their rent and service charge payments, including their benefit claims where necessary.
• Undertake regular health and safety room checks.
• Support customers and provide crisis intervention where necessary.
• Provide advice on housing, health, welfare benefit claims and other issues as necessary.

What you'll need to succeed

• Someone with a genuine understanding and compassion for people without a home, who won't judge but instead will empower customers and give them a voice.
• A flexible and adaptable approach and someone able to work around the needs of the customer.
• Some experience dealing with the public and/or customers in a busy service environment.
• Some experience dealing with complex/ difficult behaviours in relation to women experiencing multiple disadvantages.
• Great communication skills.

What you'll get in return
You will receive an hourly rate of £12.82 including holiday pay. This opportunity provides you with the flexibility of working day and night shifts, 7 days per week.
What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Key Responsibilities and Duties The PCN Managers areas of responsibility include: Strategy, leadership and network development Organisational Governance and quality Finance Relationship management Equality and diversity Personal and professional development Safety, health, environment and fire Confidentiality The Network Manager will work with the Clinical Director and member practices to achieve consensus and drive through and deliver agreed changes. Strategy, Leadership and Network Development Regularly review and agree the Networks purpose and values with member practices, Clinical Director and Board and ensure all services and developments are in line with these Establish and agree objectives and priorities for Network activity in line with contract requirements, the Network Agreement, and budget availability, using practice and population health data to shape effective use of all resources Work with the Network Board to develop, agree and regularly review a costed Network Business Plan that delivers relevant services and improvement projects which can be measured and evaluated. Explore activities that could deliver efficiencies and/or savings for member practices Organisational To be responsible, with support of the PCN Administration Support, for services provided through the PCN on behalf of member practices To collate and analyse data on service provision and uptake and report to the Network Board and other organisations as required To ensure the PCNs Business Continuity policy is updated regularly and routinely shared with staff and member practices as required To oversee use of any risk stratification or data analysis tools to support the PCN in meeting contractual obligations and ensuring the best health outcomes for the PCN patient population Manage PCN meetings, ensuring that papers required prior to meeting and minutes /action logs from those meetings are circulated in a timely manner to Board members, the Clinical Director and others as appropriate. Governance and Quality Maintain quality and ensure PCN activity complies with all relevant legislation and operates in line with agreed Network governance and SOP standards Ensure all PCN business is conducted in line with the Network Agreement Ensure the PCNs compliance with all relevant GDPR and FOI requirements and other relevant legislation and professional standards such as GMC/BMA and LMC guidance. Finance Responsible for achieving the best impact from well-managed finances by: o ensuring the accuracy of any submissions required by the ICB/other authorities to claim all funding entitlement and to ensure that all monies due are received promptly o reviewing and approving operational services spend, monitoring income and expenditure and identifying and reporting to the CD and Network Board any significant deviations from forecast o planning and monitoring income and cash flow to ensure that income is maximised and that funds are available as required Present financial forecasts and budget reports to the PCN Board as required Ensure financial risks are recognised and discussed with the Clinical Director and Network Board members and appropriate action taken Ensure recommendations to the Board regarding allocation of resources are fair and equitable Manage the PCN bank account (currently a sub account within a Practice account) and all delegated budgets with propriety in line with all relevant organisational procedures Liaise with accountant and the Clinical Director to produce year-end accounts and present these to the Board in line with Network Agreement. Relationship Management Ensure engagement of member practices in accordance with the Network Agreement to: o maintain support for agreed PCN-wide activities o foster a culture of collaboration to improve patient outcomes, and resilience and capability across member practices o embed the PCNs ethos and values Develop, agree and deliver an internal and external communication strategy Represent the network at meetings in the community and to the media as required. Equality and Diversity Our working environment is one where diversity is valued, and equality of opportunity is promoted. Staff have a responsibility to ensure that they treat patients and colleagues with dignity and respect. The post-holder will support the equality, diversity and rights of patients, carers and colleagues, including: o Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practices procedures and policies, and current legislation o Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues o Behaving in a manner which is welcoming to and of the individual, is non- judgmental and respects their circumstances, feelings, priorities and rights. o Involving patients, and where appropriate their families, in decisions about their treatment and care.Personal and Professional Development The post-holder will participate in any appraisal, training or development programme implemented by the PCN as part of this employment, including: o Participation in an annual individual performance review o Taking responsibility for own development, learning and performance and demonstrating skill and activities to others who are undertaking similar work o Maintaining a record of own personal and/or professional development o Statutory and mandatory training appropriate to the role and the PCN as a whole Training may need to be undertaken outside of normal practice hours and/or off siteSafety, Health, Environment and Fire (SHEF) All personnel have a duty to take reasonable care of health and safety at work for themselves, their team and others and to co-operate with employers to ensure compliance with health and safety requirements. The post-holder is responsible for ensuring that: opportunities for staff to maintain their health, wellbeing and safety are promoted risks within the PCNs areas of responsibility both on- and off-site are identified and managed, ensuring adequate measures are in place to protect staff and patients work areas and procedures are monitored to ensure they are safe, free from hazards and conform to health, safety and security legislation, policies and guidelines.

For further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager.

Proud to be winner of the 2023 National Care Awards Large Care Home Group

About the Home

• Bexhill on Sea, East Sussex, TN40 2HJ
• 71 beds - providing nursing, dementia and residential care
• Rated 9.7 out of 10 on Carehome.co.uk
• CQC Rating - Good

About the role

• Registered Nurse
• NMC Pin Required
• Full Time - 48 hours per week - 12 hour day shifts - Alternate weekend work required
• £20.00 per hour + paid breaks

What will Aria Care Offer you?

Long Service Awards
Employee Discount Scheme
Blue Light Discount Card
Plenty of opportunities to develop your career
And much more!

As a caring Registered Nurse at Aria Care, you will lead an amazing care team that promote independence and dignity, enriching the lives of those individuals in your care.

We are proud to be a diverse and inclusive employer and thrive on learning from each other’s cultures, beliefs, and experiences. If you are empathetic, respectful and have a growth mindset, Aria Care is the perfect place for you.

It would be great to hear from you!

ESR Senior Support Administrator Band 4 (with Annex 21 applied if trainee appointed)



Are you looking for a change or a new exciting opportunity that supports your career development?



This is an exciting opportunity for either an experienced ESR support administrator or an ESR end user who already has a good grounding in ESR or related workforce systems. This role sits in a progressive department that offers clear career opportunities and succession after training is completed.



We are looking for a forward thinking, innovative team player who is enthusiastic and who will establish themselves as a key point of reference for all matters relating to the support of the Trust’s ESR (Electronic Staff Record) system.



You will be part of a small team working to support ESR users throughout ESHT. You will need to be able to prioritise work to deadlines as well as have excellent communication, organisational skills and high attention to detail. A good sense of humour is always an added bonus!



.

1. Prioritise and input confidential and sometimes sensitive staff changes and leavers into the HR System (ESR), ensuring correct authorisation and Finance approval where required. Ensure high level of accuracy to ensure the employee is paid correctly and to meet payroll deadlines.

2. Monitoring quality and accuracy of data received from Managers and other ESR Users, identifying and resolving any queries.

3. Provide specialist ESR system advice to user across the trust at all levels


4. Provide support to ESR Employee Self Service users, including issuing usernames and passwords and assistance with initial access and navigation of the screens via email and user helpline. This can be complex due to the English not necessarily being the employee’s first language or the IT literacy skills of the employee. Assistance to users requires a high level of patience and accuracy of explanation


5. Provide support to managers and ESR Supervisor Self Service users including how to gain access and navigation of the screen via the user helpline.

A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to nurseries at Conquest Hospital and Eastbourne District General Hospital, staff restaurants and on-site staff accommodation.


In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme which is available to staff 24 hours a day 7 days a week. Onsite parking is available for a small administration fee.


There has never been a better time to join East Sussex Healthcare NHS Trust, submit your application today.

Please refer to the job description attached.



If you have any questions about this position please do not hesitate to contact us.


This advert closes on Tuesday 10 Dec 2024

Proud member of the Disability Confident employer scheme

McGinley are currently looking for Safety Critical staff with COSS to join us on a project in Leigh-On-Sea.

This will be for double day shifts this weekend of the 30th November.

MUST HAVE TRACK INDUCTION!!

We have secured competitive rates and will need a number of new COSS' to join the team.

You must already hold PTS, COSS and Track induction.

Please give me a call on ­­­­­07825934946 if you, or anyone you know, would be interested in hearing more.

Please do not apply if you do not hold any of the above tickets as we will not be providing PTS training for this contract.

As an equal opportunities employer McGinley Support Services (Infrastructure) Ltd is committed to the equal treatment of all current and prospective applicants. We actively seek applications from all sectors of the community and particularly encourage applications from women, those with a disability (that is permissible to a safety-critical environment) and ethnically diverse or ethnic minority candidates, as these groups are underrepresented throughout the construction industry.

Proud member of the Disability Confident employer scheme

For further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager.

Join us as a Customer Service & Operations Analyst in Complaints

• Working with a supportive and collaborative team, you’ll be helping us with complaints related activities
• You’ll be investigating queries, supporting business processes and procedures, and understanding the needs of our customers and the business
• This role offers great career development opportunities with relevant training programmes and exposure for you and your work
• There will be an 8 week training period in which you’ll be expected to attend the office twice a week during this time. After the 8 week period you’ll then be in the office twice a month but this is subject to change depending on business needs

What you'll do

Joining a specialist Complaints team, you’ll be working together to deliver the most successful outcomes for the business and our customers. You’ll respond to customer queries and process, authorise and investigate transactions, while accurately collecting all the information needed to do this on time and to a high standard.

As you continue to develop in your role, you’ll support with process training and knowledge sharing across your team, working together towards success.

Day-to-day, you’ll be:

• Accurately investigating your queries, raising with relevant parties, and escalating where needed
• Making sure processing is performed accurately and within an agreed turn-around time
• Participating in initiatives that help improve our customer service, processes and procedures
• Reviewing processing errors and customer complaints to help identify trends and training needs

The skills you'll need

You’ll already have knowledge and experience of working with complaints processes and procedures, alongside an awareness of up to date trends, policies and regulations. You’ll also be able to work accurately, to deadlines and with high levels of attention to detail.

We’ll also be looking for you to demonstrate:

• An understanding of the financial services industry and our customers
• Knowledge of our products, processes and banking systems
• Good written and verbal communication skills

ABOUT THE ROLEAs a Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve. You'll assist with daily living, providing support and companionship and sharing great moments and memories too. It's a chance to bring your dedication and compassion to a fulfilling environment. Every day will be different, so you can expect to undertake work that's as varied as it is rewarding. As a Care Assistant, you could be doing anything from supporting residents with their food and drink and following care plans to ensuring that each of our residents has one-to-one time. It's an opportunity to put your skills to meaningful use and develop your career. ABOUT YOUTo join us as a Care Assistant you'll need to have some experience of caring for older people, a can-do approach and excellent communication skills. Your empathy and warm-hearted approach will shine through, but above all, you'll have the compassion needed to deliver the highest standard of care and support for all our residents. In return we'll provide all the training you need to thrive. REWARDS PACKAGEIn return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including: Free training and development for all roles Access to wellbeing and support tools A range of retail discounts and savings Unlimited referrals with our Refer a Friend' bonus scheme Employee of the Month' rewards and Long Service Awards' And so much more! If you'd like to use your people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

About the Role

We are only able to accept applicants who have the right to work in the uk and live within a commutable distance to the location of the job role.

The Domestic Assistant is part of the care team and as such works with other staff and maintains a clean and safe environment for all Service Users and staff.

Working with us will result in some fantastic benefits & rewards

• Simply Health – company funded, providing cashback for prescriptions, optical and dental costs 24/7 virtual GP access plus more for you and up to 4 children*
• Early Pay – Access to earned pay prior to payday
• Benefits platform – discounts across multiple retailers, leisure providers, hospitality etc.
• An exclusive discount on Tastecard - dine out with up to 50% off total food bill
• Free criminal record checks
• Pension Scheme with Nest
• Flexible working patterns
• Cycle to work scheme**
• Service recognition
• Training support and development opportunities
• Employee Assistance Programme
• Wellbeing support
• Discounted gym membership

*Benefits require completion of a 12-week probationary period before they can be accessed.

**Benefit subject to deduction not taking colleague below National Living Wage

Main duties:

• Promote the Company Mission Statement at all times.
• Ensure the Home’s furniture, furnishings and fittings are sufficiently clean.
• Ensure all surfaces of floors, walls and ceilings are sufficiently clean.
• Clean carpets when necessary.
• Empty wastebaskets and yellow/black bins daily ensuring that waste is disposed of safely in line with the requirements.
• Clean all internal windows monthly.
• Clean all bedrooms thoroughly once a week on a rota basis. Ensure that the communal areas are cleaned daily.
• Ensure all sinks, en-suites, bathrooms and toilets are cleaned daily.
• Chemicals must be stored in line with the COSHH requirements.
• Re-stock paper products and dispensers.

*Apprenticeship opportunities available

Person Specification:

Professional

• Have an understanding of the Health and Social Care Act 2008

Experience

• Able to demonstrate an ability to manage pressure, prioritise tasks and communicate effectively at all levels
• Genuine interest in working in a social care environment.

General

• Demonstrate care and compassion.
• Team player.
• Required to work in a physically and mentally demanding environment.

The Wharf Care Centre

The Wharf Care Centre is a new high quality and luxurious care home, having been recently built in Stourport-On-Severn, in the heart of Worcestershire. The home prides itself on providing a high standard of quality care to people requiring nursing, residential, dementia, respite and daycare for all ages. The outstanding shared facilities include a cinema room, recreational spaces, dining areas and for those who like to be pampered a hair and nail salon. The home is dedicated to offering an active and stimulating lifestyle for people with all types of care needs. A daily activities programme incorporates music, baking, crafts, games and exercise classes and encourages all residents to maximise their full potential by participating as much as possible.

Proud member of the Disability Confident employer scheme

THIS ROLE IS AVAILABLE FOR QUALIFIED NURSES ONLY

About the Role

Join us as a Registered Nurse at Maria Mallaband Care Group, where you will be empowered to be your best self every day and experience firsthand the transformative power of your care.

As an advocate for our residents, you will play a crucial role in planning daily activities, creating tailored care plans, and ensuring individualised needs and choices are met. Your skills will shine as you champion dignity and safety, serve as a role model to your colleagues, and provide a true sense of purpose to those living with us.

Key responsibilities of the role include:

• Medication administration and care planning
• Providing physical, emotional, and spiritual support to our residents
• Ensuring principles of safeguarding are maintained
• Taking responsibility of shifts as Nurse in charge
• Team management and shift planning
• Infection prevention and control
• Liaising with General Practitioners and Multi-Disciplinary Teams
• Upholding clinical governance standards

About you

Being one of our Registered Nurses means demonstrating compassion, dedication, and commitment towards enhancing the quality of life for others. Your communication skills and attention to detail set you apart, and you continuously seek opportunities to learn and develop your clinical skills. You take every challenge in your stride and your goal is to always achieve the best outcomes.

Previous experience in the role is ideal but not required, and whether you’re a newly qualified nurse or an experienced professional, we are ready to stand by you and support you reach your career goals through tailored training and development.

A few things will be essential to be successful in this role, and these are:

• A Nursing qualification recognised by the UK NMC.
• A valid UK NMC PIN and registration to practice as Registered General Nurse(RGN)/Learning & Disability Nurse (RNLD)/Mental Health Nurse (RMN)
• Ability to perform physical tasks such as assisting residents with their mobility

To ensure we make safe recruitment choices for those in our care, the role will also be subject to Disclosure and Barring Service checks.

What we offer

Join us in our journey to become the best care provider in the UK and your employer of choice! You will be rewarded for everything you do and have access to some fantastic benefits, including:

• Simply Health – company funded, providing cashback for prescriptions, optical and dental costs 24/7 virtual GP access plus more for you and up to 4 children*
• Early Pay – Access to earned pay prior to payday
• Benefits platform – discounts across multiple retailers, leisure providers, hospitality etc.
• An exclusive discount on Tastecard - dine out with up to 50% off total food bill
• Free criminal record checks
• Pension Scheme with Nest
• Paid annual NMC renewal fee
• Flexible working patterns to suit your lifestyle
• Cycle to work scheme**
• Service recognition rewards
• Training support and development opportunities
• Employee Assistance Programme and Wellbeing support
• Discounted gym membership

To find our more about our rewards and what makes us great, visit Careers - Maria Mallaband (mmcgcarehomes.co.uk)

*Benefits require completion of a 12-week probationary period before they can be accessed.

**Benefit subject to deduction not taking colleague below National Living Wage

Our commitment to ED&I

We believe in fostering an environment that celebrates diversity, values, inclusivity, and equity, where everyone’s unique perspective is respected and appreciated. We are committed to providing equal opportunities to all, irrespective of age, gender, race, ethnicity, sexual orientation, or background.

Next steps

Ready to embark on a truly fulfilling career or to re-discover your passion? Apply today and become an essential part of our team, creating happier futures together for you and those in our care.

The Wharf Care Centre

The Wharf Care Centre is a new high quality and luxurious care home, having been recently built in Stourport-On-Severn, in the heart of Worcestershire. The home prides itself on providing a high standard of quality care to people requiring nursing, residential, dementia, respite and daycare for all ages. The outstanding shared facilities include a cinema room, recreational spaces, dining areas and for those who like to be pampered a hair and nail salon. The home is dedicated to offering an active and stimulating lifestyle for people with all types of care needs. A daily activities programme incorporates music, baking, crafts, games and exercise classes and encourages all residents to maximise their full potential by participating as much as possible.

Proud member of the Disability Confident employer scheme

We are looking for proactive, eager to learn Nurses who want to develop the exceptional skills and knowledge required to care for critically ill patients in our Intensive/High Dependency Units.

East Sussex Healthcare Trust has 2 Critical Care units: We are currently recruiting for Conquest which comprises of 6 ITU & 5 HDU beds. Critical care bed capacity will be increasing this year.

You will need to have the minimum of six months acute hospital experience.

Are you committed to delivering high standards of nursing care, enjoy a challenge, like working with a like-minded team of individuals? If so, we would like to hear from you.

As a Staff Nurse you will be responsible for providing individualised nursing care to critically ill patients as part of our multidisciplinary team. The care required reflects a holistic approach emphasising the unique and often complex needs of both the patient and their loved ones. We are very proud of our units who were both recognised as "Good" at our last CQC visit. We are striving for excellence at our next visit.

Our nurses are supported by a Practice Educator and clinical skills facilitator. We provide an environment conducive to professional and personal development for all disciplines of staff. In order to fulfil the job role, achieve the essential competencies and meet service needs, successful candidates will be required to work day and night 12-hour shifts on internal rotation.

You will have the opportunity to work in both units developing different skills and experiences. Internal ESHT applicants are welcome to apply.

We are proud to provide ‘Outstanding’ care and be a great place to work

We provide safe, compassionate and high-quality care to half a million people living or visiting East Sussex. We are one of the largest organisations in East Sussex, the only integrated provider of acute and community care in Sussex. Our extensive services are provided by 7000 + members of staff working from acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites and in people’s own homes.

In 2020 the Care Quality Commission rated us as ‘Good’ overall, and ‘Outstanding’ for being caring and effective. The Conquest Hospital and our Community Services are rated ‘Outstanding’. Eastbourne DGH rated ‘Good’.

In 2020, the Trust launched its ambitious ‘Building for our Future’ programme. This once in a lifetime programme aims to repair, redevelop and expand our hospitals, transforming the environment in which we provide care for generations to come.

Please refer to the job description attached.

If you have any questions about this position please do not hesitate to contact us.


This advert closes on Friday 6 Dec 2024

Proud member of the Disability Confident employer scheme

Please refer to the job description attached. If you have any questions about this position please do not hesitate to contact us.

*Please note this post will be closed early once a sufficient amount of applications have been received*

The pathology departments at North Tees and Hartlepool NHSfT and South Tees Hospitals NHSfT are working collaboratively to develop a joint service with services being delivered on both hospital sites. As a result this will require cross site working, with the potential to work at any site as needed.

An exciting opportunity has arisen for a professional, motivated and innovative Healthcare Science Support Worker to join the Pathology Laboratory at North Tees and Hartlepool NHSfT working in Pathology Reception.

This post is initially based at the University Hospital of North Tees site, but cross site working will be required as needed. The department operates a 24 hour, 7 days per week shift system at agenda for change rates. The successful candidate is expected to be fully flexible and work the full range of shifts.

Although not essential it would be an advantage if you have previous experience working within a laboratory.

The department has full UKAS accreditation and IBMS training approval. CPD is actively encouraged.

The Pathology specimen reception Healthcare Science Support Worker role forms part of the Pathology reception team focussing on the area of pre-analytical preparation of patient specimens across all sites. They will also work in close co-operation with other pathology departments according to set protocols.

Excellent verbal and written communications skills, teamwork and an aptitude for problem solving are essential, as is a flexible attitude to work and willingness to adapt to changes in working practice.



At North Tees & Hartlepool NHS Foundation Trust our main priority is, and always will be, to provide safe and high quality care to our patients every day; the kind of care we would want for ourselves and our loved ones.

We want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.

We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development. Staff recognition is very important to us; as well as performance reviews and appraisals, we recognise staff through Star and Team of the month, colleague recognition – a note of thanks, Managers Awards, Shining Stars and Service Awards.

We actively encourage staff involvement with staff networking events and staff survey

“Together we are North Tees & Hartlepool”

See attached Job Description for details of the role, for the full details of the positions roles and responsibilities.


This advert closes on Thursday 28 Nov 2024