Total 1,078 Customer Service job vacancies in Stoke on Trent, ST4 6QG

We are looking for proactive, eager to learn Nurses who want to develop the exceptional skills and knowledge required to care for critically ill patients in our Intensive/High Dependency Units.

East Sussex Healthcare Trust has 2 Critical Care units: We are currently recruiting for Conquest which comprises of 6 ITU & 5 HDU beds. Critical care bed capacity will be increasing this year.

You will need to have the minimum of six months acute hospital experience.

Are you committed to delivering high standards of nursing care, enjoy a challenge, like working with a like-minded team of individuals? If so, we would like to hear from you.

As a Staff Nurse you will be responsible for providing individualised nursing care to critically ill patients as part of our multidisciplinary team. The care required reflects a holistic approach emphasising the unique and often complex needs of both the patient and their loved ones. We are very proud of our units who were both recognised as "Good" at our last CQC visit. We are striving for excellence at our next visit.

Our nurses are supported by a Practice Educator and clinical skills facilitator. We provide an environment conducive to professional and personal development for all disciplines of staff. In order to fulfil the job role, achieve the essential competencies and meet service needs, successful candidates will be required to work day and night 12-hour shifts on internal rotation.

You will have the opportunity to work in both units developing different skills and experiences. Internal ESHT applicants are welcome to apply.

We are proud to provide ‘Outstanding’ care and be a great place to work

We provide safe, compassionate and high-quality care to half a million people living or visiting East Sussex. We are one of the largest organisations in East Sussex, the only integrated provider of acute and community care in Sussex. Our extensive services are provided by 7000 + members of staff working from acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites and in people’s own homes.

In 2020 the Care Quality Commission rated us as ‘Good’ overall, and ‘Outstanding’ for being caring and effective. The Conquest Hospital and our Community Services are rated ‘Outstanding’. Eastbourne DGH rated ‘Good’.

In 2020, the Trust launched its ambitious ‘Building for our Future’ programme. This once in a lifetime programme aims to repair, redevelop and expand our hospitals, transforming the environment in which we provide care for generations to come.

Please refer to the job description attached.

If you have any questions about this position please do not hesitate to contact us.


This advert closes on Friday 6 Dec 2024

Proud member of the Disability Confident employer scheme

Please refer to the job description attached. If you have any questions about this position please do not hesitate to contact us.

*Please note this post will be closed early once a sufficient amount of applications have been received*

The pathology departments at North Tees and Hartlepool NHSfT and South Tees Hospitals NHSfT are working collaboratively to develop a joint service with services being delivered on both hospital sites. As a result this will require cross site working, with the potential to work at any site as needed.

An exciting opportunity has arisen for a professional, motivated and innovative Healthcare Science Support Worker to join the Pathology Laboratory at North Tees and Hartlepool NHSfT working in Pathology Reception.

This post is initially based at the University Hospital of North Tees site, but cross site working will be required as needed. The department operates a 24 hour, 7 days per week shift system at agenda for change rates. The successful candidate is expected to be fully flexible and work the full range of shifts.

Although not essential it would be an advantage if you have previous experience working within a laboratory.

The department has full UKAS accreditation and IBMS training approval. CPD is actively encouraged.

The Pathology specimen reception Healthcare Science Support Worker role forms part of the Pathology reception team focussing on the area of pre-analytical preparation of patient specimens across all sites. They will also work in close co-operation with other pathology departments according to set protocols.

Excellent verbal and written communications skills, teamwork and an aptitude for problem solving are essential, as is a flexible attitude to work and willingness to adapt to changes in working practice.



At North Tees & Hartlepool NHS Foundation Trust our main priority is, and always will be, to provide safe and high quality care to our patients every day; the kind of care we would want for ourselves and our loved ones.

We want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.

We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development. Staff recognition is very important to us; as well as performance reviews and appraisals, we recognise staff through Star and Team of the month, colleague recognition – a note of thanks, Managers Awards, Shining Stars and Service Awards.

We actively encourage staff involvement with staff networking events and staff survey

“Together we are North Tees & Hartlepool”

See attached Job Description for details of the role, for the full details of the positions roles and responsibilities.


This advert closes on Thursday 28 Nov 2024

*Please note this post will be closed early once a sufficient amount of applications have been received*

The pathology departments at North Tees and Hartlepool NHSfT and South Tees Hospitals NHSfT are working collaboratively to develop a joint service with services being delivered on both hospital sites. As a result this will require cross site working, with the potential to work at any site as needed.

An exciting opportunity has arisen for a professional, motivated and innovative Healthcare Science Support Worker to join the Pathology Laboratory at North Tees and Hartlepool NHSfT working in Pathology Reception.

This post is initially based at the University Hospital of North Tees site, but cross site working will be required as needed. The department operates a 24 hour, 7 days per week shift system at agenda for change rates. The successful candidate is expected to be fully flexible and work the full range of shifts.

Although not essential it would be an advantage if you have previous experience working within a laboratory.

The department has full UKAS accreditation and IBMS training approval. CPD is actively encouraged.

The Pathology specimen reception Healthcare Science Support Worker role forms part of the Pathology reception team focussing on the area of pre-analytical preparation of patient specimens across all sites. They will also work in close co-operation with other pathology departments according to set protocols.

Excellent verbal and written communications skills, teamwork and an aptitude for problem solving are essential, as is a flexible attitude to work and willingness to adapt to changes in working practice.



At North Tees & Hartlepool NHS Foundation Trust our main priority is, and always will be, to provide safe and high quality care to our patients every day; the kind of care we would want for ourselves and our loved ones.

We want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.

We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development. Staff recognition is very important to us; as well as performance reviews and appraisals, we recognise staff through Star and Team of the month, colleague recognition – a note of thanks, Managers Awards, Shining Stars and Service Awards.

We actively encourage staff involvement with staff networking events and staff survey

“Together we are North Tees & Hartlepool”

See attached Job Description for details of the role, for the full details of the positions roles and responsibilities.


This advert closes on Thursday 28 Nov 2024

Teaching Personnel are currently recruiting on behalf of a fantastic Sunderland primary school for an experienced ASD specialist to support 1:1 with children in the school across multiple year groups.

The ideal candidate will be able to:
- Work effectively as part of a team within the classroom ensuring that all the children are looked after and learning from the taught content.
- Work 1:1 with children with SEN.
- Work coherently with teachers in providing support for students.
- Have a passion for assisting students.
- Be enthusiastic and proactive in the classroom.
- Have experience working 1:1 with children who have barriers to learning (ASD, ADHD, PMLD, VI, HI)
- Experience working within an SEN school setting or social care.
- Promote and encourage independence and personal development.

Candidates that have been successful within this setting have had some experience in any of the following:
- Scouts Leadership
- Sports Coaching
- Challenging Behaviour Settings
- Health and Social Care Settings
- 1:1 Support
- SEN TA
- Educational Settings


What Teaching Personnel offer:
- Your own dedicated consultant who will do their best to find you your ideal role.
- Competitive rates between £350 to £400 per week
- Weekly pay
- Access to CPD training
- Refer a friend scheme.

We are looking for individuals who are available both full-time and part-time.

All applicants will require the appropriate qualifications and training for this role. Please see the FAQ's on the Teaching Personnel website for details.
All pay rates quoted will be inclusive of 12.07% statutory holiday pay. This advert is for a temporary position. In some cases, the option to make this role permanent may become available at a later date.
Teaching Personnel is committed to safeguarding and promoting the welfare of children. We undertake safeguarding checks on all workers in accordance with DfE statutory guidance 'Keeping Children Safe in Education' this may also include an online search as part of our due diligence on shortlisted applicants.
We offer all our registered candidates FREE child protection and prevent duty training. All candidates must undertake or have undertaken a valid enhanced Disclosure and Barring Service (DBS) check. Full assistance provided.
For details of our privacy policy, please visit the Teaching Personnel website.

Be part of making lives better as a Support Worker at Nursery Road in Sunbury-on-Thames and experience what delivering great healthcare should feel like.

Use your knowledge, experience, and caring nature to make a positive difference to the lives of people with Learning Disabilities and Autism.

You’ll be looked after, with a fulfilling career where you’re valued, recognised, and supported, with colleagues there for you and a culture built on kindness and teamwork.

There’s also a range of training and development options available to help you achieve your career aspirations, allowing you to grow and succeed as a Support Worker and beyond. Over 2,000 staff had a promotion last year, that’s 25% of the workforce, so the opportunities really are there.

What you will be doing

You will join an inclusive and supportive team that works well together to provide care to people with Learning Disabilities and Autism, using your knowledge and skills to help people along their recover pathway towards leading a valued and fulfilled life.

Your day-to-day will include ward rounds, analysing behaviours and adapting care accordingly with colleagues, updating patient records, and providing overall care and support, which may include assisting with personal hygiene.

It can be quite a challenging environment at times, so a positive attitude, compassion, resilience and vigilance are important. But it is hugely rewarding to see people improve because of your involvement, knowing that you’ve made someone’s life better.

The shift pattern is 12.5 hours a day, including nights and weekends.

Where you will be working:

Location:187 Nursery Rd, Sunbury-on-Thames TW16 6LX

What you will get:

• Annual Salary of £23,693
• The equivalent of 25 days annual leave (inc Bank Holidays) – plus your birthday off!
• Wellbeing support and activities to help you maintain a great work-life balance.
• Career development and training to help you achieve your career goals.
• Pension contribution to secure your future.
• Life Assurance for added peace of mind.
• Enhanced Maternity Package so you can truly enjoy this special time.

There is also a range of other benefits including retail discounts, special offers and much more.

About your next employer:

You will be working for an established, stable and agile company with over 8,000 employees and a unique approach to the delivery of care. With a network of over 90 services across England and Wales covering Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is opportunity for you to grow and move.

Elysium Healthcare is part of Ramsay Health Care with a global network that extends across 10 countries and employs over 86,000 people globally.

Elysium Healthcare follows safer recruitment of staff for all appointments and is a Disability Confident employer, committed to inclusive and accessible recruitment. It is a requirement that all staff understand it is each person’s individual responsibility to promote and safeguard the welfare of service users. All candidates will be subject to a DBS disclosure.

Salary: £13.00 Weekdays & £13.50 Weekends + £350 joining bonus + Public Holiday enhancements
Contract: Full time
Hours: Monday to Sunday on a rota basis working alternate weekends
Make a Difference Every Day
Join React Homecare and help people live life at home, the way they want, for longer. As a Care team leader, you’ll provide vital support to our service users, ensuring they maintain independence and dignity in their own homes.
Rewarding Work: Make a real impact on people’s lives.
Excellent Pay: Starting at £13.00 per hour, mileage at 35p/mile, and a £350 joining bonus.
Flexible Hours: We offer a full time position on a rota basis
Career Growth: We invest in you with paid training, DBS checks, and ongoing support for your career progression.
Benefits: Enjoy 30 days annual leave including bank holidays, access to occupational health support, and our award-winning health and wellbeing program.
Profit Share: After 12 months, you’ll qualify for our Profit Share Plan, where all employees receive an equal share of the organisation's profits.
Your Role: to support the care staff in their role offering guidance and advise, to carry out care needs assessments, spot checks, on call duties and office duties when required, there is also the need to do some care visits
Enjoy variety—no two days are the same.
What You Need:
Caring Nature: A passion for improving people’s lives.
Flexibility: Adapt to the needs of our service users.
Team Player: Work well with others in a supportive environment.
Ready to Join Us?

Apply today to start your rewarding career with React Homecare and make a difference every day!

Being responsible and accountable for their practice and behaviour under the guidance and supervision of a registered practitioner and by working as part of the oncology multidisciplinary team. Working with the haematology team to provide coordination of high quality patient care through on-going telephone, face to face assessment and proactive identification for needs using basic knowledge, approved tools and procedures. Collaboration and communicating with the haematology team and the wider health care teams to ensure the provision of appropriate services are available to the patient and the right time. Acting as a single point of contact for patients, carers and the healthcare team. To triage enquiries and referring to the appropriate hospital department or community setting. Early detection of problems and putting in place action plans to reduce unnecessary in-patient admissions Documenting and monitoring all aspects of patient care coordination of service delivery. Support the distribution of any patient experience surveys Triage incoming calls and initiate appropriate responses according to assessment tools, protocols, individual pathways and by liaising with the haematology team Make pre planned outbound telephone calls to patients to assess their needs and monitor their progress. To then liaise and update the oncology team as appropriate Actively coordinate and facilitate prompt investigations, diagnostics and clinical review, collaborating with the multidisciplinary team, thereby improving quality of care and experience for patients ensuring timely access to haematology treatment. Coordinate the necessary assessments, appointments or investigations as identified in the patients care plan Support the delivery of patient information to ensure all patients/carers receive appropriate verbal/written communications in a timely manner and ensuring that patients understand the contents of written communications. This may include printing out information resources and referring to the UHNM Macmillan Cancer Support & Information Service Act as the patient advocate and facilitator in order to resolve issues that may be perceived as barriers to care. Contribute and coordinate the holistic needs assessment and the development of a care plan for patients with non-complex needs and monitor and review this as required with the patient. Evaluate outcomes of care delivery with the registered practitioner To coach patients and carers to understand the signs, symptoms or situations to be aware of that would indicate concerns to raise with a healthcare professional Inform patients and carers on how to make contact with the relevant services when they feel their condition or needs have changes, including what to do out of hours Effectively utilise a computer and various software applications in order to enter and maintain patient data, communicate with the multidisciplinary team and complete other IT tasks required by the post Discuss support options with patients and carers sensitively and ensure that the haematology team are kept informed of outcomes Liaise with ward teams prior to a patients admission regarding any support needs the patient may require Promote patient involvement relating to the provision of cancer care To participate and display a willingness to learn and support cancer patients and develop relevant technical competency and to keep up to date with current national and local issues and development To participate in departmental audits as required under the supervision of the healthcare team and input data as requested To be responsible for own learning and knowledge relevant to cancer and maintain compliance with all mandatory training as per Trust policy. To participate in regular formal supervision and develop a personal development plan related to the departmental competency frameworks to promote learning and enhancing skills To be responsible for managing own daily timetable of delegated tasks including time for supervision and training. To access and input confidential and sensitive patient information through integrated databases in accordance with the agreed policy and procedure Carry out administrative duties as required by the role. Demonstrate an awareness of the limits of own practice and knowledge and when to seek appropriate support and advice Assist the healthcare team to develop education and information resources for the general public and other health professionals regarding all aspects of cancer and cancer prevention To maintain accurate records/documentation of enquiries while respecting the right to patient confidentiality utilising written and electronic methods i.e. iPortal, MedOnc and Somerset Cancer Registry. Any matters of a confidential nature including particular information relating to patients, their treatment and diagnosis, individual staff records must under no circumstances be divulged or made available to any unauthorised person(s).

To work with the Quality Improvement Team (QIT) to identify, implement and review the systems within the Practice, to maximise income and patient outcomes. To utilise Practice and patient data to improve performance and assist the Practice in meeting targets and improving the provision of health to the Practice population. Please see attached document for full job description.

Senior Care Assistant (Days) based at Claybourne, Stoke

Available Hours:

Various hour's available full time - 39 hours

Salary £13.65 per hour

Please note we are only accepting candidates currently living within a 45-minute commute of the Care Home

Are you passionate about helping people? Are you warm and compassionate? Are you looking to join a company who cares for their staff? If so, we want to hear from you!

Why join?

You will be joining an organisation with strong values, a highly supportive culture and a commitment to the safety and wellbeing of employees. In addition, you will work alongside highly motivated colleagues in an environment of strong teamwork whilst also having fun. This is a hugely rewarding role and a career to be proud of where every day you will go home knowing you made a positive difference to the lives of older people. Plus, much more!

In addition to a highly competitive salary, we offer a lot more:

• 20 days holiday (excluding bank holidays) and an option to buy annual leave.
• Life assurance.
• A discount scheme which includes savings with retail stores and online purchases.
• Access to a number of nationally recognised training courses and qualifications.
• Genuine career progression and development opportunities.
• Employee assistance programme including free counselling and legal advice.
• Access to chaplaincy and pastoral support.
• Access to wellbeing resources.
• Recommend a friend scheme.
• Family friendly policies.
• Long service awards.
• Free uniform and DBS check.
• Healthcare scheme at competitive rates.

About the role

As a Senior Care Assistant at MHA, you will lead and inspire a team of committed care assistants to provide the highest quality of care to our residents enabling them to live later life well. Duties will be varied and include supporting our residents with personal care needs and helping them to take part in a wide range of activities that support their health and wellbeing. In addition, you will administer medication and maintain clear and accurate records. Every day will be different, and you'll have the opportunity to use your leadership and people skills to make a real difference.

For more information about the role please review the attached job description.

About the home

Claybourne care home in Stoke On Trent

Finding the right care home can be a difficult journey for any family. But your local team at MHA's Claybourne care home in Stoke On Trent will be here every step of the way.

Join us for a visit and you'll quickly see why people say we feel like a second family. You'll understand that our team simply won't compromise in the quality of their support. You'll see our home is made to enhance the comfort and independence of older people. And you'll feel the charitable ethos, along with the spirituality and warmth that flows through every MHA home.

Above all, we hope you'll see how the support and surroundings of Claybourne care home in Stoke On Trent could welcome a new lease of life for the person you love - with wellbeing, friendship and respect at its heart.

For more information about the home, please click here

About you

As a Senior Care Assistant, you will be passionate about caring for older people, have previous care experience and, as a minimum, hold an NVQ level 2 or equivalent in health and social care and be willing to complete level 3. In addition, you will have experience leading, coaching and motivating a team to deliver high quality care. You will have a kind, warm and caring nature and be able to work well as part of a team but also use your own initiative.

To apply please email

MHA are fully committed to the principles of equality, diversity and inclusion (EDI) as this is embedded in our values: respect, nurture and inspire. In addition, as a committed employer we have been awarded level 2 under the Disability Confident Scheme. Click here to read more about this.

Please note that interviews may take place prior to the closing date and if a suitable candidate is appointed the role may close early.

Recruitment agencies: please note, MHA do not accept unsolicited CVs from recruitment agencies, regardless of whether they are on our Preferred Supplier List (PSL). We only accept CVs from agencies that have been appointed and briefed by MHA's Talent Acquisition Team.

What skills and experience we're looking for

Are you a data-savvy professional with a passion for ensuring that school systems run efficiently and effectively? Do you thrive in a dynamic environment where your organizational skills and attention to detail can make a real difference? If so, we’d love to hear from you!

Blessed Robert Sutton Catholic Voluntary Academy, part of the St Ralph Sherwin Catholic Multi Academy Trust are seeking to appoint a passionate Data Manager, MIS Lead and Exam Support to join their hardworking team of staff.

Your responsibilities

• To ensure the efficient and effective use of data within the Academy so that Teaching and Learning is targeted and appropriate to enable every student to meet or exceed their expectations.
• To prepare, collate and disseminate student attainment, assessment, progress and standards data as required, to the Trust, Academy Leadership Team, Local Governing Body, staff, students and parents/carers.
• To support the internal and external examinations process.

What are we looking for?

• Experience in data management, ideally in an educational setting.
• Proficiency with MIS platforms such as SIMS, Arbor, or Bromcom (or similar systems).
• Excellent analytical skills and the ability to present complex data clearly and concisely.
• Strong organizational and time-management skills, with a keen eye for detail.
• Knowledge of examination processes and regulatory requirements
• A proactive, problem-solving attitude and the ability to work both independently and collaboratively.

What the school offers its staff

How do I apply?

In order to apply for this role, please visit the vacancies page on our website via the link below. All applications must be submitted via the website.

The St Ralph Sherwin Catholic Multi-Academy Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. This post is subject to satisfactory references, which will be requested, prior to interview, an enhanced Disclosure and Barring Service (DBS) check, medical check, evidence of qualifications plus verification of the right to work in the UK.

Please note that the closing date may be brought forward depending upon interest.

Being part of the St Ralph Sherwin Catholic Multi Academy Trust

On 1st September 2018, the St Ralph Sherwin Catholic Multi Academy Trust, part of the Diocese of Nottingham, brought together 25 Catholic schools located in Derby City, Derbyshire, Staffordshire, Nottinghamshire and Stockport together in partnership, to ensure the very best spiritual, social and academic experiences and outcomes for the young people in our schools.

Everything we do is to better the lives and futures of our children, providing access to first-class teaching, both academically and spiritually and we are united by our collective vision to excel.

Why work for the St Ralph Sherwin Multi Academy Trust?

To find out why you should come and join our team, click on the link to our ‘Why work with us?’ brochure.

A summary of our fantastic benefits are as follows:

• Access to first class CPD opportunities.We also work in partnership with Nottingham Teaching School Alliance to deliver meaningful and relevant CPD. Our Leadership Academy identifies and develops future leaders.
• Genuine opportunities forcareer progression- with 25 academies in our family, and 84 academies across the Diocese, opportunities for career progression are a reality.
• Professional assistance- you will have access to an Employee Assistance Programme which provides confidential, independent and unbiased information and guidance 24/7. If clinically advisable, it also offers face-to-face counselling sessions.
• Pension- automatic enrolment into the Teachers’ Pension Scheme with 23.68% employer contributions, or to the Local Government Pension Scheme for support staff, one of the most competitive on the market, with employer contributions of above 20% in most cases.
• Terms and Conditions- we have committed to following nationally agreed terms and conditions for pay for both teachers and support staff.

For more information about our Trust and our Academies, please visit

Follow us on twitter @srscmat

Connect with us on linkedin

ApplyJob Details+-Leaflet| ©OpenStreetMap©CARTOReference:NOV20249022Category:Administration (School based)Location:Burton-on-TrentSchool:Blessed Robert Sutton Catholic Voluntary AcademyContract Type:PermanentContract Time:Term TimeSalary:£28,856 - £31,872 Per AnnumExpiry Date:Tue, 3 Dec 2024

• Data Manager, MIS & Exam Support-JD....docx

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Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

JOB SUMMARY: The purpose of the role is to: Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, whether in person or via the telephone. Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Undertake a variety of administrative duties to assist in the smooth running of the practice. Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies. The duties and responsibilities to be undertaken by members of the practice team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Reception Co-ordinator and Administration Co-ordinator, dependent on current and evolving practice workload and staffing levels: Opening up/locking-up of practice premises and maintaining security in accordance with Practice protocols Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate person. Taking messages and passing on information. Processing and distributing incoming and outgoing mail Filing and retrieving paperwork Processing repeat prescriptions in accordance with practice guidelines Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures and scanning of clinical documents. In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy. The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an appraisal, including taking responsibility for maintaining a record of own personal and / or professional development The post-holder will strive to maintain quality within the practice, and will: Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources The post-holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognize peoples needs for alternative methods of communication and respond accordingly Contribution to the implementation of services: The post-holder will: Apply practice policies, standards and guidance

Communication & Relationships Skills Provide and receive, sensitive, highly complex or contentious information and barriers to understanding. Facilitate communication, resulting in clear responsibilities within the multi-professional team Communicate highly sensitive condition related information to patients, relatives providing empathy and reassurance To co-ordinate patients journey, act as a key worker. Exchange verbal and written information with patients, staff and carers requiring tact and diplomacy. Under the guidance of the leads you will assist in the assessment of needs, development, implementation and evaluation of programmes of care in line with the Nursing and Midwifery Council (NMC) and reflect the Trusts policies, procedures, standards and guidelines. It is expected that ALL employees of the Trust will take part in the appraisal process each year with the first appraisal taking place within the first 6 months from appointment Knowledge, Training & Experience Current NMC registration Completed the Principles of Breast Care Practice Course at level 6/7or a willingness to undertake complete the Principles of Breast Care Practice Course at level 6/7 Minimum of 2 years post registration experience to preferably include 1 year experience of a leadership position. Evidence of study at degree level in Health/Nursing Related Studies or have a willingness to undertake degree/masters level study. ENB 998/ Mentorship/Assessor module or equivalent or have experience of teaching and assessing With guidance of the leads to assist in change and support new ways of working Leadership and management skills Analytical & Judgemental Skills The post holder will be responsible for the assessment of needs, development, implementation and evaluation of programmes of care in line with the Nursing and Midwifery Council (NMC) and reflect the Trusts policies, procedures standards and guidelines. The post holder will demonstrate the skills for assessing and interpreting specialist acute and other patient conditions, initiating actions as appropriate. Planning & Organisational Skills The post holder will prioritise and plan own specialist workload and organise own time according to their delegated job plan. Contribute to the principles of clinical governance ensuring that quality standards are set and monitored. Ensure that clinical risk management and clinical audit are an integral part of the department function. Required to co-ordinate activities with other professional agencies and support groups. To support the development of Specialist information booklets and leaflets for patient care. Physical Skills Required to have dexterity and accuracy required for relevant tasks and procedures including seroma drainage, complex wound dressings and is able to demonstrate clinical skills to aid the education of others The post holder must have standard keyboard skills, and be able to use presentation, projection/multi media equipment and e-learning resources Responsibility for Patient/Client Care To act in accordance with the NMC Code of Professional Conduct for nurses, midwives and health visitors and to be accountable for own clinical practice and professional actions at all times. Ensure continued and effective registration with the NMC Assesses, develops and implements specialist nursing care programmes, advising patients and relatives on matters relating to their clinical condition To promote patient health, and to assist in education strategies for healthy lifestyles and to sign post patients to specialist help Ensure the care provided reflects the requirements of the CQC, Proud to care and other Nursing initiatives. Responsibility for Policy/Service Development Implements policies and procedures, and proposes changes to practices for own area, contributing to the development of specialist protocols. Assist in the delivery of education to support staff in the adoption of new policies and procedures. Support the development and implementation of local Standard operating procedures, patient information and policies Responsibility for Financial and Physical Resources Demonstrate safe working practices in the use of equipment in the clinical areas, and support Sisters/Charge Nurses to maintain equipment training records for all staff. Responsibility for Human Resources Working with the Leads, provide leadership to the clinical team and identify innovation in clinical practice Provides clinical supervision to other staff and students Contributes to the training of other staff on the specific clinical condition Contribute to the formal induction and preceptorship of all new staff. and the education of learners, students and clinical support workers Responsibility for Information Resources To maintain adequate and accurate records of all educational sessionsand records for personal use. To collect statistical information and reports as requested for the Trust. Updates and maintains patient records. Responsibility for Research and Development Working in conjunction with the Breast Care team the post holder will be required to use, and disseminate current research findings to professional colleagues through the education process. To collaborate with other members of the service to develop clinical audit to measure outcomes related to education and practice Support patinys in research or clinical trials as required Participate as an individual in surveys and audits as necessary to own work. Freedom to Act Accountable for own professional actions; not directly supervised. Physical Effort The post requires a combination of physical effort including sitting, standing, walking and occasional moderate effort for several short periods Mental Effort The post requires frequent regular levels of concentration within an often unpredictable work pattern and environment. Concentration on patient assessments / procedures Emotional Effort The post holder will deal frequently with distressed patients, relatives and carers and occasionally with distressed members of staff Working Conditions The post holder will work flexibly across both sites to fulfill service requirements The post holder will have exposure to bodily fluids. Personal/Professional Development To take every reasonable opportunity to maintain and improve your professional knowledge and competence to enable you to use research/evidence based practice. To participate in personal objective setting and review, including the creation of a personal development plan and the Trusts appraisal process. Equality and Diversity UHNM is committed to the implementation of the Equality, Diversity and Inclusion Policy Which ensures equal opportunities for all. UHNM is also committed to embracing diversity and eliminating discrimination in both its role as an employer and as a provider of services. It aims to create a culture that respects and values each others differences, promotes dignity, equality and diversity and encourages individuals to develop and maximise their potential. All staff are required to observe this policy in their behaviour to other workers and patients/service users Infection Prevention Infection Prevention is the obligation of every employee both clinical and non-clinical at the University Hospitals North Midlands NHS Trust. Driving down healthcare associated infection is everyones responsibility and all staff are required to adhere to the Trusts Infection Prevention policy All staff employed by the UHNM Trust have the following responsibilities: Trust Dress Code Trust approved uniform/dress code must be adhered to When in clinical areas all staff must be bare below the elbow, without wrist watches, stoned rings, wrist jewellery, false nails, nail polish or plaster casts No personal bags to be worn during clinical duties Hand Hygiene Decontaminate your hands as the per The five moments of hand hygiene Own Practice Lead by example Encourage and praise good practice Be prepared to accept advice about your own practice Trust Policies Ensure that you know and strictly follow relevant Infection Prevention policies for your role and apply standard precautions at all times, which is available in the Infection Prevention Manual on the UHNM intranet

For further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager.

Please refer to the job description attached. If you have any questions about this position please do not hesitate to contact us.