Total 10 Customer Service job vacancies in Stevenage, SG1 2ST

To provide support, give time to an allocated group of carers and thus promote carer support and recovery and promote their place in the broader community. Responsible for providing support to the care co-ordinator, through providing support to the carer and linking any shared objectives into ongoing care planning. To positively promote wellbeing and support for self-management for carers within the community. To enable the capacity of the teams to develop a rapport with carers, based upon attentiveness, sensitivity, understanding, compassion and honesty. To develop plans that will enable the provision of practical support to carers in developing and managing their lives. To ensure the right information is available to enable staff and carers to gain access to resources, including benefits and welfare rights. To help to identify early signs of carer breakdown by monitoring the wellbeing of carers. To report regularly to care co-ordinators and appropriate key workers. To maintain accurate records as required by existing procedures, entering appropriate details on the carer record as necessary. To ensure the carer understands and has a clear pathway of support across community services; to include, on occasion, liaison work with acute services. To undertake direct carer work where this is deemed appropriate, and to proactively engage carers in working to achieve their own desired outcomes in line with recovery principles, and recorded in their care plans. To respond to urgent situations emergencies or crises using local protocols. E.g. implementation of carer contingency plans, carer breakdown. To lead on the development of structured and semi-structured group work with carers within the community settings, and to contribute to the research of local need and the development of such groups to meet it. To use information systems including information technology and be willing to undertake appropriate training. To attend and actively participate in training sessions, team / care plan review meetings and supervision as appropriate. To undertake such other duties as may be determined from time to time within the general scope of the post.

About The Role
Please note that we have both day and night shifts available.

In your role as a Care Assistant at HC-One, you’ll value kindness above all. It touches upon every aspect of our Dementia, Nursing, Residential and Specialist care homes. Every single person who works here understands that our residents are people just like them with their own stories to tell.

By joining HC-One you’ll have a wonderful opportunity to give something back to those people.

Right now, we’re looking for an enthusiastic and committed Care Assistant to join the team at our care home. Whether we're providing long or short-term, convalescence, respite or palliative care, our focus is on providing the highest quality service at all times.

As a Care Assistant under the guidance of a Registered Nurse, taking responsibility for the physical and emotional well being and social needs of our residents. Assisting residents with personal care activities such as washing, personal hygiene, dressing and assisting with meals.
Delivering a level of care that truly comes from the heart. It’s about making sure our residents never lose their dignity or sense of individuality as you get involved in general activities within the care home. And, whether you’re helping someone with limited mobility to learn to use an aid, offering emotional support to a confused or distressed resident or delivering care to someone at the end of their life, you’ll always have their well-being in mind above anything else.
Safeguarding is everyone’s responsibility and therefore it is important that you are able to recognise the signs which may indicate possible abuse, harm or neglect in its different forms and know what to do if there are any concerns. All colleagues are required to attend safeguarding training appropriate to their role and to undertake additional training in associated areas. You also have the ability to seek appropriate advice and report concerns, including escalation if action is not taken.
About HC-One
At HC-One, kindness is more than a word. It is a belief that caring for people means caring about what matters most to them so we can support them to lead their best possible life.
To be able to provide the kindest possible care there are 5 qualities that everyone who is part of the HC-One team shows up with, supports and coaches in each other every single day. We call these 5 qualities Kindness the HC-One Way: We are curious and ask questions, look for clues and seek to understand. We are compassionate and try to walk in the shoes of others. We're creative yet practical, using our imagination to make things happen. We are courageous in how we support residents to live the life they want, and we can always be counted on.
We champion inclusivity, fostering a workplace where everyone feels valued and can be themselves. Our diverse and inclusive workforce allows us to learn from each other and better represent the communities we serve.
Our dedicated, professional colleagues strive to always deliver outstanding care – and we care about our talented teams too, supporting them in their professional and personal growth. We are committed to developing people that work for us through robust career pathways, CPD and post graduate programmes. Throughout your career, HC-One will invest in you with great opportunities to progress into regional and national roles.
We’ll provide full training, so it’s a great opportunity to learn something new. In return, you will enjoy access to a huge variety of benefits and services to support your well-being:

- Great work life balance
- An hourly rate is subject to experience and qualifications
- Paid Enhanced DBS/PVG
- Free uniform
- During a shift of eight hours or more a nutritious meal will be available
- Company pension scheme
- 28 days annual leave inclusive of bank holidays
- Group life assurance cover
- Wagestream - financial wellbeing and flexible access to pay as you need it
- Award-winning learning and development and support to achieve qualifications
- GP online - a service providing around the clock GP consultation via an interactive app - available to you and your children under 16
- An opportunity to learn from experienced colleagues as part of an outstanding and committed team
- Colleague discounts – Access to over 1600 high street discounts including carefully selected discount partners
- Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues
- Excellent recognition schemes such as ‘Kindness in Care’ and Long Service Awards
- An attractive refer a friend scheme of up to £1000 per referral, depending on the role

We prioritise inclusive working practices and invite applicants from all backgrounds into our HC-One family. We are committed to providing the quickest possible turnaround from the point of making you a job offer to you starting with us on day one with full support provided on your journey.

Please see the attached Job Description and Person Specification information pack for further detailed information regarding this role.

The Children Looked After (CLA) & Care Leavers Health Servicework in partnership with Hertfordshire County Council (HCC) Childrens Services to identify the health needs of CLA and Care Leavers. The post holder will have a pivotal contribution to make in supporting this work by providing an effective and highly confidential administrative role, by coordinating and delivering accurate work in order to meet the timeframes which have been agreed by Commissioners and partner agencies.

We are recruiting for a Registered Nurse who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

The Registered Nurse is a vital and valued role to support in providing high-quality, compassionate nursing care to patient/clients and their families/carers.

Based on Elderly Care- Ward 9B you will work closely with the department / ward manager and multi-disciplinary team members in monitoring and maintaining policies, standards of nursing care, staff and service development within the ward.

At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.

Assess, plan, implement and evaluate the care needs of patients from admission (or before) to discharge, with the involvement of patients and their relatives/carers.

Participate in the ongoing training, supervision and support of registered and non-registered nursing staff. This includes Trainee Assistant Practitioners, Clinical Support Workers undertaking apprenticeships and pre-registration Student Nurses.

Evaluation of own knowledge and practice and makes effective use of appropriate learning opportunities, such as department training, Trust training, conference attendance, shadow staff, literature searching and reading.

Communicate effectively and work in partnership with patients, nursing collages, the Multidisciplinary Team and all other relevant personnel.

Recognise and respond appropriately to urgent and emergency situations, utilise escalation strategies, such as SBAR and pathways.

At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:
• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.


This advert closes on Thursday 21 Nov 2024

We are recruiting for Clinical Support Workers who shareour vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

You will work under the supervision of a Registered Nurse to provide a high standard of patient care.

You must be 18+ to undertake this post.

Please see below Ward Brochure attachment to find out more information on our ward areas.

Assessments will take place on Wednesday 27th November 2024, if you are successful you will be invited back for your interview.

At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.

Theideal candidate will be:

Kind and caring
Friendly and approachable
Able to follow instruction and procedures in line with Trust Policy
Able to demonstrate using own initiative
Be flexible

Some of the responsibilities within the role of Clinical Support Worker are:
• Communicating with patients
• Working under the supervision of a Registered Nurse/Midwife
• Washing / dressing patients
• Taking patients physiological observations
• Making beds and cleaning bed areas
• Serving meals and assisting feeding patients
• Talking / listening to patients

To find out further details about the role please visit our Trust Clinical Support worker page - https://www.enherts-tr.nhs.uk/careers/roles-professions/clinical-support-workers/

The Trust can also offer you a flexible career approach to learning which comprises of a “step on” and “step off” option.

This is a training post, while applicants must undertake 16 months apprenticeship.

**Applicants will be invited to part take in an online diagnostic assessment of Maths and English in relation to the apprenticeship**

We have vacancies that cut across all our divisions, which include planned and unplanned. All Clinical Support Workers are based on Hospital Wards / Departments and will be working Days, Nights, Weekends and Bank Holidays.

At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:
• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Please see the attached Job Description and Person Specification applicant pack for further detailed informationregardingthis role. 


This advert closes on Wednesday 20 Nov 2024

We are recruiting for a Nurse Team Leader who share/s our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

An excellent opportunity has arisen for a Nurse Team Leader to join our Elderly Care Ward at the East and North Hertfordshire NHS. Ward 9B is a vibrant, fast paced, and busy ward which provides a variety of diverse and complex medical treatments for elderly patients.

The post holder will work as an integral part of the multidisciplinary team and must demonstrate expertise and leadership in the delivery of care to their patients. They will work collaboratively ensuring the delivery of high quality and safe patient centred care is adhered to at all times. Supporting continued education, training and staff development is paramount.

At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.


The post holder will need to be able to care for a group of patients with a variety of needs, coordinate the daily running of the ward, and communicate with the wider multidisciplinary and administrative teams.

The role will also involve extended roles and responsibilities, and work closely with the Manager to assist in the daily management of the ward.

The post requires an ability to work flexibly during the week, as well as Saturdays and Sundays where required, to be able to deliver care to the highest standards.

At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:
• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.


This advert closes on Thursday 21 Nov 2024

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.