Total 393 Customer Service job vacancies in San Francisco, California

Multiple positions will be filled at multiple locations. Pay rates, start dates and amount of travel required will vary based on duty location.

• Channel Islands NP: Ventura, CA (GS-05 Only) Not a telework eligible position, You may be expected to travel for this position up to 14 nights per month, Drivers License required.
• Craters of the Moon NM & P: Arco, ID (GS-05 Only) Not a telework eligible position, Government housing MAY be available. You may be expected to travel for this position up to 12 nights per month, Drivers License required.
• Lassen Volcanic NP: Mineral, CA (GS-05 Only) Telework eligible position with Supervisors approval, Government housing MAY be available, Drivers License is required.
• Lewis and Clark NHP: Astoria, OR (GS-05 Only) Telework eligible with supervisors approval, Drivers License required.
• Point Reyes NS: Point Reyes Station, CA (GS-05 Only) Telework eligible position with supervisors approval, Government housing MAY be available, Regular Drivers License required.
• Redwood NP: Crescent City and Orick, CA (GS-05 Only) Not a telework eligible position, Government housing MAY be available, Drivers License required.
• Whiskeytown NRA: Whiskeytown, CA Telework eligible with supervisors approval, Government housing MAY be available, Drivers License required.
• Lava Beds NP : Tulelake, CA (GS-5 only) Not a telework eligible position, Government housing MAY be available, Drivers License is required.
• Sequoia and Kings NP : Sequoia and Kings, CA Telework eligible position with supervisors approval, You may be expected to travel for this position up to 15 nights/month, Regular Drivers License required.
• Great Basin NP: Baker, NV (GS-05 only) Not a Telework eligible position, Government housing MAY be available, Drivers License is required.
• Crater Lake NP : Crater Lake, OR (GS-5 Only) Not a Telework eligible position, Government housing MAY be available, Drivers License is required.
• Mount Rainier NP : Longmire, Ashford and Packwood, WA Not a Telework eligible position, Government housing MAY be available, You may be expected to travel for this position up to 7 nights per month, Drivers License may be required.
• North Cascades NP: Marblemount, WA (GS-5 only) Government housing may be available, You may be required to travel overnight away from home up to 22 nights per month, Drivers license may be required.
• Olympic NP: Port Angeles WA (GS-05 Only) Not a telework eligible position, You may be expected to travel for this position up to 1 nights/month, Drivers license MAY be required.
• Upper Columbia Basin I&M Network: Bend, OR (GS-5 only) Not a telework eligible position, You may be expected to travel for this position up to 12 nights per month, Drivers License required.
• Yosemite NP: Yosemite, CA Telework eligible position with supervisors approval, You may be expected to travel for this position up to 16 nights/month, Drivers license MAY be required.

• Make field observations of natural resource conditions. Record all data collected and ensure adequate quality control. Perform routine and recurring testing of collected samples.
• Conduct routine resource monitoring programs for evaluating rare, threatened and endangered plant species, vegetation communities, population dynamics, ecosystem relationships, and public health/safety issues.
• Carry out a variety of field activities such as the plant surveys, control of non-native and invasive plant or insect species, and enhancement of native plant populations.
• Utilize a variety of computer programs to compile, reduce, store, retrieve, and report data and other resource management information.
• Utilize databases to enter and organize collected field data and uses standard statistical methods in the preparation of draft reports.
• Conduct invasives removal efforts using a variety of removal methods, including manual removal, mechanical removal using potentially chainsaws, and herbicide.
• Conduct revegetation including installation of container plants, salvaged plants, and divisions, as well as collection and sowing of seeds.
• Perform data collection, data entry, and spatial mapping and analysis using GIS (ArcGIS) and Global Positioning System (GPS) devices, including use of Trimble and mobile units running GIS software programs such as Field Maps.

Multiple positions will be filled at multiple locations. Pay rates, start dates and amount of travel required will vary based on duty location.

• Crater Lake NP : Crater Lake, Oregon (GS-06,07 only) Not a Telework eligible position, Government housing MAY be available, Drivers License is required.
• Great Basin NP: Baker, NV (GS-6 only) Not a Telework eligible position, Government housing MAY be available, Drivers License is required.
• Lava Beds NM: Tulelake, Ca (GS-7 only) Not a telework eligible position, Government housing MAY be available, Drivers License is required.
• Lassen Volcanic NP: Mineral, CA Telework eligible position with Supervisors approval, Government housing MAY be available, Drivers License is required.
• Mount Rainier NP: Longmire, Ashford, Packwood, WA Not a telework eligible position, Government housing MAY be available, You may be expected to travel for this position up to 7 nights/month, Drivers License may be required.
• North Cascades NP: Marblemount, WA (GS-06,07 only) Government housing may be available, You may be required to travel overnight away from home up to 22 nights per month, Drivers license may be required.
• Olympic NP: Port Angeles WA (GS-06,7 Only) Not a telework eligible position, You may be expected to travel for this position up to 1 nights/month, Drivers license MAY be required.
• Point Reyes NS: Point Reyes, Ca (GS-6 only) Telework eligible position with supervisors approval, Government housing MAY be available, Regular Drivers License required.
• Sequoia NP, CA Telework eligible position with supervisors approval, You may be expected to travel for this position up to 15 nights/month, Regular Drivers License required.
• Kings Canyon NP, CA Telework eligible position with supervisors approval, You may be expected to travel for this position up to 15 nights/month, Regular Drivers License required.
• Whiskeytown NRA: Whiskeytown, CA (GS-6 only) Telework eligible with supervisors approval, Government housing MAY be available, Drivers License required.
• Yosemite NP: Yosemite, Ca (GS-6,7,8) Telework eligible position with supervisors approval, You may be expected to travel for this position up to 16 nights/month, Drivers license MAY be required.

Important duties at the GS-06 level, include:

• Lead field crews to implement vegetation and ecological restoration project work.
• Controlling invasive exotic plants using a variety of herbicides as well as manual-mechanical methods.
• Assisting in the implementation and monitoring of restoration, re-vegetation, and long-term monitoring projects for front country and wilderness restoration programs.
• Using GPS to map vegetation and other features.
• Identifying vascular plants to species level using dichotomous keys.
• Leading volunteers.
• Photo documentation of projects.
• Using a variety of computer programs including Geographic Information System (GIS) software to compile, and report data and other resource management information.
• Compiling and presenting educational programs to staff, volunteers and the public.
• Assist in preparing reports, plans, and guidelines. Maintain and organize computer databases.
• Install, operate, and maintain resource management equipment. Perform equipment inventories, evaluate quality assurance compliance, order and calibrate parts and equipment/supplies.
• Provide training to others involved in resource management projects and field research.

• Assist staff in planning field research and resource monitoring programs. Schedule, coordinate and carry out a variety of field activities.
• Develop and using databases to enter, organize and perform preliminary analysis of collected field data using standard statistical methods.
• Provide work direction and guidance to lower graded technicians, volunteers, or YCC enrollees.
• Assist in preparing draft news releases and provide information to individuals, local organizations and schools.

• Coordinate the implementation of scientifically credible ecological restoration or vegetation projects
• Collect, maintain, summarize, and report on natural resource data in order to ensure highly credible data acquisition and reporting
• Provides advice, assistance, training to field crews, students, student conservation assistants, and volunteers involved in resource management projects and field research.
• Assist staff in planning field research and resource monitoring programs. Schedule, coordinate and carry out a variety of field activities.

Work Schedule: Monday to Friday, 8:00 am - 4:30 pm.
Compressed/Flexible:Not available
Telework: Not available
Virtual: This is not a virtual position.
Functional Statement #: 64-01322F
Relocation/Recruitment Incentives: Not authorized
Permanent Change of Station (PCS): Not authorized
PCS Appraised Value Offer (AVO): Not Authorized

The primary purpose of the position is to provide administrative and team support in a wide variety of basic administrative functions within Patient Aligned Care Team, Specialty Clinic, or Call Center. The incumbent is considered the team's authority on a variety of clinic process, regulations, policies, and procedures regarding eligibility and benefits, clinic support, statistical and data collection, medical record management and customer service. The incumbent must interpret and implement regulations accurately to reflect current operating procedures. The role is complex and requires flexibility and independent decision-making.

• Serves as the financial assistance program specialist for the Environmental Quality Incentive Program (EQIP); Wildlife Habitat Incentives Program (WHIP); Conservation Security Program (CSP); Agricultural Water Enhancement Program (AWEP).
• Provides independent leadership to assist the Assistant State Conservationist for Programs.
• Provides leadership in statewide quality assurance activities related to NRCS programs with emphasis to financial assistance and the Conservation Innovation Grants (CIG)programs.
• Provides expert operation and maintenance of the NRCS ProTracts system for tracking assigned program applications, eligibility, obligations, and fund integrity.
• Provides direct assistance, training and policy/program interpretation to Zone and Field Office NRCS and partner agency staff.
• Maintains and updates NRCS agency manuals, handbooks, amendments, bulletins and other supporting policy related to the EQIP, WHIP, CSP, AWEP, and CIG programs.
• Work with and assist state, zone, field, Technical Service Providers (TSPs), and partner staffs with all aspects of the above cost share programs.

WHAT IS THE TS-TAXPAYER SERVICESDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas: Taxpayer Services, CAS (Customer Account Services), Submission Processing Headquarters, eFile Services in
Electronic Support Services Branch.


The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

As a Senior Manager you will:

• Works with W&I executives, Area Directors, and counterparts in other IRS Divisions in formulating new or revised policies for W&I. Develops overall objectives, strategies, actions and critical success factors for Policy.
• Ensures that area plans and accomplishments are consistent with W&I goals, schedules, and policies.
• Conducts briefings and prepares comprehensive reports to keep top-level managers and leaders apprised of program plans and progress and to communicate findings and recommendations.
• Prepares agency directives, IRM issuances, memoranda, W&I policy statements, and other written guidelines and recommendations.
• Makes recommendations for actions when adjustments or a different course of action is necessary.

The incumbent performs tasks with several steps or a sequence of tasks that requires attention to work operations. The incumbent follows set procedures in accomplishing repetitive assignments and follows an established sequence of work. Performs any combination of the following:

• Set up buffet/food lines, steam tables, dinning room tables, and side service stands with hot and cold food items including meats, vegetables, salads, desserts, bread, butter and beverages.
• May serve food by placing portions of food on customer's plates. Brews coffee according to the number of servings required. Assemble and toss fresh fruit or green salads in quantity using prepared dressings and portion into standard serving sizes. Portions other food items (e.g., gelatins, juices and desserts) into standard serving sizes using the proper utensils and containers. Makes sandwiches using prepared ingredients.
• Break down and cleaning assigned area when the meal is finished and return food to the main kitchen.
• Sets up and operates a mechanical dishwasher, including the continuous conveyor belt-feeding dishwasher. Removes inspection doors, strainer pans, screens and spray arms for preventive maintenance and cleaning.
• Scrapes, soaks, scour and scrubs the heavier cooking utensils such as mixing bowls and pots, which because of their large size and weight are awkward to handle.
• Performs heavy-duty cleaning tasks in food service areas, such as cleaning ceilings and transoms; exhaust hoods; spaces under and behind kitchen equipment, including moving the equipment; washing floors and walls with powered cleaning equipment; cleaning walk-in refrigerators and freezers; and sanitizing garbage rooms.
• May unload food from delivery trucks. Move heavy garbage cans when collecting and transferring trash from the work area to the disposal area.
• Assist in taking inventory at required intervals.
• Adhere to all safety and sanitation requirements.
• Performs other related duties.

WHAT IS THE TAXPAYER SERVICES DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Services Customer Assistance, Relationship and Education Distribution - Taxpayer Correspondence Services

The following are the duties of this position at the full working level.

• Performs assignments that are agency-wide in scope and have significant impact on issues facing the operating unit. Conducts Business Reviews of field and headquarters offices, serves on task forces or study groups, and performs independent analyses of area or nationwide program operations.
• Comprehensively plans, analyzes, determines cost/benefit relationships, and coordinates a variety of functions, operations, teams, or interfacing administrative systems.
• Independently studies complex problems facing operating unit functions or those of particular concern within specialized areas of the organization. This may require coordinating input from activities outside the division and identifying new methods of performing work.
• Participates with cross-functional representatives on nationwide. Conducts studies and analyses to support operational reviews, measure achievement of goals, execution of plans, compliance with directives, and utilization of resources.

• Assists in property management to ensure accuracy of ownership and inventories are updated. Purchases supplies and equipment.
• Prepare, edit, and finalize correspondence. Process daily incoming and outgoing mail.
• Process various transactions such as obligations, collections, distributions, reconciliations, etc. in the automated financial system.
• Provide general information about division wide operations to the public both orally and in writing.
• Respond to inquiries directly or refer individual to the appropriate staff member.

• Incumbent should have or quickly acquire the ability to provide effective education to patients and/or family members in relation to common disease processes, medication and/or treatment regimes.
• Acquire the ability to completely & confidently prepare, administer and appropriately document actions taken specific to commonly prescribed oral, topical, intradermal, subcutaneous, and/or intramuscular mediations, immunizations or skin tests as permitted by approved local facility policies and procedures.
• Acquire the ability to astutely observe and document a patient's response to medications administered and report any change in patients' condition to RN or MD/DO, as appropriate. Acquire the ability to recognize the need for and to institute emergency measures when indicated, promptly seek the assistance of the RN or MD/DO, and assist in resuscitation procedures in cardiac and/or pulmonary arrest.
• Provide effective education to patients and/or family members in relation to common disease processes, medication and/or treatment regimes.
• Knowledge and skill sufficient to completely & confidently prepare, administer and appropriately document actions taken specific to commonly prescribed oral, topical, intradermal, subcutaneous, and/or intramuscular mediations, immunizations or skin tests as permitted by approved local facility policies and procedures.
• Ability to astutely observe and document a patient's response to medications administered and report any change in patients' condition to RN or MD/DO, as appropriate. Knowledge and ability to recognize the need for and to institute emergency measures when indicated, promptly seek the assistance of the RN or MD/DO, and assist in resuscitation procedures in cardiac and/or pulmonary arrest.
• Adheres to standards of practice and safe technique in preparation and administration of medications.
• Demonstrates understanding of age- and population-specific characteristics that affect the health care needs of the Veteran.
• Promptly recognizes urgent or emergent patient care situations, seeks assistance and effectively intervenes as directed and when appropriate.
• Based on the patient's goals, provides patient, family and caregiver health education, to include self management, prevention, and wellness.

• Provides administrative and clerical support to various staff members of the Field Office in order to accomplish organizational goals and missions.
• Operates switchboard to provide assistance; takes messages or directs calls to the proper person.
• Refers telephonic complaints and inquiries from outside sources and the general public to higher grade level employee for appropriate action. If complaint is within another agency's purview, refers caller to that agency or accepts the information and promptly apprises the agency.
• Serves as WebTA Time Keeper to assure all records are accurate and complete by the closing date of each pay period.
• Manipulates automated information systems to perform duties associated with the retrieval of information from FBI, state, and local law enforcement databases and commercial computerized information systems.
• Disseminates information to those involved in the investigation during course of normal work operations, and on occasion, during planned interagency activities and special operations in the office of assignment.
• Ensures the physical security of office premises to include any storage areas or auxiliary parking facilities.
• Confirms alarms are operational, and monitors alarm systems.
• Personally conducts, or ensures inspections are made to verify doors and windows are properly locked; office safe and file cabinets containing official records and materials are secured; files, correspondence, keys, equipment and instruments are safeguarded; and all confidential trash is removed for destruction.
• Responds appropriately to triggered alarms and any security violations.
• May serve as COMSEC custodian, responsible for the receipt, custody, transfer, safeguarding, accounting and destruction of COMSEC material.
• Provides training and guidance to others on various facets of work performed.

• Admit neonates to the Neonatal Intensive Care Unit/Intermediate Care Unit.
• Perform advanced diagnostic and life-saving treatment procedures.
• Develop full treatment regimens requiring knowledge of new techniques, use of prolonged or complicated procedures, or advanced and delicate skills.
• Provide appropriate resuscitative measures in the delivery room (e.g., preterm infants, emergency C-sections, complicated deliveries, etc.).
• Oversee trainees and nurse practitioners to ensure quality, timely and appropriate medical care.
• Assist in the education, evaluation and mentorship of the aforementioned trainees.
• Conduct teaching conferences and lectures for nursing and medical staff on techniques and theory of well-child preventative pediatrics, neonatal, and perinatal issues.

WHAT IS THE TS- TAXPAYER SERVICES DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas: TS - RICS-Return Integrity and Compliance Services; Return Preparer Support.

The following are the duties of this position at the full working level.

• Plans and conducts independent examinations and related investigations of a variety of individual and business taxpayers involving complex tax issues and accounting records and typical methods.
• Classifies and screens individual and business tax returns and allowance cases showing changes in tax liability and selects those which have the highest potential for audit.
• Classifies returns received as the result of transfers, special handling requirements, or collateral requests.
• Reviews collection and criminal investigation referrals for examination potential.
• Provides technical support and training as a coordinator of programs between compliance and other departments within the Internal Revenue Service.

WHAT IS THE TAXPAYER SERVICESDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

10 Vacancies will be filled in the Taxpayer Services Service Centers IDT/Victim Assistance - Field in Compliance Service Bldg., 1325 Broadway Plaza, Fresno, Ca 93721-1601 (CA7456)

The following are the duties of this position at the full working level.

• Distributes, balances, monitors and reports on workload in accordance with established workflow or job specialization. Assures equitable distribution among employees and timely accomplishment of assigned workloads.
• Amends or rejects work not meeting established standards and refers to supervisor any problems on meeting performance standards.
• Maintains current knowledge of procedures, policies and directives, answers questions, and provides both classroom and OJT instruction to employees.
• Resolves simple informal complaints, refers others to supervisor, reports on performance, progress and training needs of employees and on disciplinary problems.
• Performs administrative duties in the absence of the manager.

• Serves as the Service Center technical authority on the Farm Loan Programs and the primary point-of-contact on all farm loan issues addressed in the counties serviced;
• Supervises and directs the work of a subordinate staff responsible for making, servicing, and liquidating loans under FSA farm loan authorities;
• Has delegated loan approval authority and performs the full range of loan specialist duties;
• Attends public meetings with various groups and associations, and performs public relations and outreach efforts in the geographic areas serviced;
• Applies knowledge of the technical and administrative concepts, principles, and practices of farm loan and financial management;
• Applies knowledge of farm operations, land use and value, and production and marketing of various crops and livestock.

• Directly assists the Flight Chief in management of administrative office support programs.
• Performs a variety of technical tasks related to budget execution and records maintenance for the flight.
• Serves as the flight liaison for supplies, equipment control, and property accountability.
• Performs clerical and administrative work in support of the flight/organization.
• Performs as flight receptionist and administrative support for lead generations.