Total 380 Customer Service job vacancies in San Francisco, California

• Facilitates patient check-in, verification of Defense Enrollment Eligibility Reporting System (DEERS).
• Coordinates with the Office Manager and leadership in addressing inappropriate, misdirected or problematic consults.
• Provide general and specific information to patients and their families to include new patient registration, patient familiarization with this facility, including parking, pharmacy, radiology and laboratory sites.
• Serves as the initial point of contact for arriving patients and customers
• Responsible for the preparation of a daily record of appointments for each medical provider displaying available, unavailable, and booked patient appointment times.

• You will initiate, submit and track Requests for personnel Actions (SF-52).
• You will provide support in hiring of employees.
• You will assist with the allocation of personnel and manpower resources.
• You will make proposals regarding civilian personnel staffing.
• You will assist the in-processing and out-processing of civilians as a result of new hires, duty station changes, reassignments and resignations.
• You will coordinate personnel actions, organizational structures, and position management.
• You will serve as a Government Commercial Purchase Card (GCPC) holder.
• You will serve as either a Defense Travel System (DTS) Organizational Defense Travel Administrator (ODTA).
• You will serve as Travel Credit Card Agency/Organization Program Coordinator (A/OPC).
• You will serve as Standard Labor Data Collection and Distribution Application (SLDCDA) timekeeper.

MAJOR DUTIES:

• Responsible for the safety and good conduct of the vessel and all persons embarked including crew members, other staff, and passengers.
• Oversees and manages all operational safety aspects, including but not limited to: proper navigational operations; safety of cargo and personnel; proper loading of cargo; and determinations as to whether to operate in certain sea and/or weather conditions.
• Provides administrative and technical supervision and oversight of vessel crews which includes other Federal employees, several non-profit partner employees, and/or skill/trained volunteers.
• Oversees operational readiness, upkeep/maintenance, and preservation of five (5) National Historic Landmark vessels (in addition to the dozen small vessel fleet).
• Inspects all park vessels on a periodic basis and recommends repairs.

WHAT IS THE HUMAN CAPITAL OFFICE DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Human Capital Office of Human Resource Operations Labor/Employee Relations and Negotiation

The following are the duties of this position at the full working level.

• Provides authoritative advice and assistance and performs a variety of services to management officials at all levels within the organization on the full range of assigned specialized fields of personnel management.
• Maintains complete knowledge of assigned personnel management function(s) and provides authoritative technical assistance on complex problems referred from other human resources specialists and assistants. Serves as technical consultant to other human resources specialists.
• Meets with management officials at all levels regarding controversial personnel management problems. Provides alternative problem solutions to meet management's needs.
• Participates on national, regional, or local task groups as required.
• Serves as team leader for a team of human resources specialists and assistants when required. Distributes and balances work among team members in accordance with established work flow or job specialization; amends or rejects work not meeting established standards; approves leave for a few hours or for emergencies; resolves simple or informal team member complaints and refers other complaints to supervisor; reports to supervisor on team performance, progress, training needs, and disciplinary problems; and makes suggestions to supervisor concerning promotions, reassignments, recognition of outstanding performance, and personnel needs.

The RN Care Coordinator provides care coordination for veterans who are assigned to a Geriatric Patient Aligned Care Team (PACT). Coordination of care and services for veterans that includes but is not limited to veterans with chronic disease, veterans with limited functional status, complex medical, psycho-social and/or mental health needs, severely-injured service members and veterans, and veterans with intensive continuing care needs that will require coordination of and referrals to various levels of care. The incumbent begins the coordination process at the time the patient is identified and works collaboratively with staff within the Patient Aligned Care Team as well as staff throughout the Veterans Health Administration (VHA) facility that may also be involved in his/her care, staff from other VHA facilities, Military Treatment Facilities, and referring facilities/community agencies. The RN Care Coordinator completes an assessment of functional status, acuity level, prognosis, and assesses the need for treatment services and resources. The RN Care Coordinator initiates contact with the veteran and/or caregiver to assist and ensure best clinical outcomes, quality of life, and a seamless transition between facilities and levels of care. The RN Care Coordinator monitors veteran's status and health services use while the veteran is receiving care from the PACT. The incumbent communicates and collaborates with the Interdisciplinary Team to develop and coordinate the treatment plan for veterans in the inpatient or outpatient setting.. The incumbent, in collaboration with the Interdisciplinary Team, is responsible for coordinating performance improvement initiatives and for collecting relevant data required for Commission on Accreditation of Rehabilitation Facilities (CARF) certification and Joint Commission on the Accreditation of Healthcare Organizations (JCAHO) standards. The RN Care Coordinator provides appropriate care for the veterans, taking into consideration diagnosis and physical, psychosocial, spiritual, cultural, environmental and social support needs.

VA offers a comprehensive total rewards package: VA Nurse Total Rewards

Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory

Work Schedule: Monday-Friday,0800-1630
Telework: Available Ad Hoc only
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

The Health System Specialist for Purchased Referred Care (PRC) is located at the Ft. Yuma Service Unit. The specialist performs assigned program activities and functions related to PRC requirements. Such activities include analyzing, evaluating, advising, and coordinating PRC and alternate resources operations. This position reports to the Supervisory Health System Specialist.

• Reviews and provides analysis of health data submitted and compiled from various programs to assure accuracy and completeness. Provides guidance and instruction to originators on information requirements, changes in processing methods, and proper reporting procedures.
• Makes determination as to patient eligibility, scope, and priority for the PRC program. Responds to inquiries and requests for PRC assistance made to the Service Unit Director.
• Accountable for the maintenance and control of Service Unit PRC funds for medical services. Compiles statistical and fiscal data necessary to determine funds required to meet the needs of the PRC program for the Service Unit.
• Performs periodic spot reviews and audits of completed authorization forms and other documents to insure consistent and correct use of allotment, object, sub-object, and sub-activity coding required by financial management practices.
• Implements and directs the patient database information system which includes conducting patient interviews to obtain information on demographic and alternate resources data, recording the information and submitting for alternate resources reimbursement.

• Develops, coordinates and leverages internal and external relationships between the client and GSA to achieve agencies’ business objectives. Responsible for developing and maintaining a strategic organizational relationship with the client at the regional level and acting as an internal regional expert on the client’s mission, strategic direction, key personnel and workplace needs.
• Gathers, analyzes, and shares client and GSA business intelligence. Conducts research (with the Account/Customer Analyst, if applicable) to understand the client’s mission and business drivers and assess factors which may impact its regional workplace needs. Remains informed and current regarding the products, services, and expertise offered by PBS, the Federal Acquisition Service, the Office of Citizen Services and Innovative Technologies and the Office of Governmentwide Policy, in order to identify opportunities where GSA expertise can support client business needs.
• Leads and/or actively participates in the account management process including: segmenting assigned accounts; developing account plan goals, strategies and activities; identifying and managing opportunities; and implementing, measuring and monitoring account strategies and business opportunities.
• Responds to customer inquiries and assists in the resolution of transactional and/or systemic customer issues/problems (service delivery, project delivery GSA business practices, etc). Maintains control/ credibility/ visibility/leadership on issues.
• Proactively builds positive relationships across the Region business lines, with National Office, and in the client agency to develop a network to support customer service issue resolution, leveraging these relationships to participate in resolving difficult and/or longstanding issues as well as generate and execute account planning activities. Coordinates communications in collaboration with national and regional business lines/subject  matter experts to ensure alignment of internal/external stakeholder expectations.

If selected for this position, you will serve as a Litigation Support Specialist responsible for providing a variety of technical, analytical, and legal support services to facilitate litigation decisions, trial preparation, and presentation. Typical work assignments will include:

• Evaluating electronic files and developing a plan for their handling and management, organizing voluminous case information for efficient retrieval through automated means such as scanning, indexing, and controlling of documents into a database for review. Performs quality control on processed files and addresses any identified issues.
  
• Generating electronic discovery productions that comply with production specifications and deadlines.
  
• Preparing computerized trial presentation programs.
  
• Maintains accurate and current records regarding incoming electronic case materials, adhering to office tracking protocols, such as by completing standardized inventory or tracking forms and index of processed materials.
  
• Uses document review database functions such as coding, tagging, advanced searching, sorting, filtering, and analytics (e.g., threading, stemming) for the case team and advises litigation teams on these functions' use.

If selected for this position, you will serve as a Litigation Support Specialist responsible for providing a variety of technical, analytical, and legal support services to facilitate litigation decisions, trial preparation, and presentation. Typical work assignments will include:

• Evaluating electronic files and developing a plan for their handling and management, organizing voluminous case information for efficient retrieval through automated means such as scanning, indexing, and controlling of documents into a database for review. Performs quality control on processed files and addresses any identified issues.
• Generating electronic discovery productions that comply with production specifications and deadlines.
• Preparing computerized trial presentation programs.
• Maintains accurate and current records regarding incoming electronic case materials, adhering to office tracking protocols, such as by completing standardized inventory or tracking forms and index of processed materials.
• Uses document review database functions such as coding, tagging, advanced searching, sorting, filtering, and analytics (e.g., threading, stemming) for the case team and advises litigation teams on these functions' use.

Duties
may include but are not limited to:

• The Mobile Provider iPad Program and the Digital Divide Program are sponsored by the VHA Office of Connected Care (OCC). The Mobile Provider iPad Program provides iPads to Clinicians to use in the day-to-day patient care activities. The Digital Divide Program provides electronic devices to veterans in need, assisting them in communicating with their care providers;
• The incumbent is a point of contact for providers desiring to enroll in the Mobile Provider Program. The incumbent is knowledgeable of OCC's rules governing eligibility for enrollment. Assists providers to navigate the iPad request process. The incumbent assists providers with initial device setup as well as problem solving/troubleshooting device issues;
• Incumbent maintains inventory of iPads issued to STX providers, tracks, and reports to Connected Health Coordinator when iPad Data Plans are due for renewal. Works with providers who no longer desire or need an iPad follows proper protocol to return the devices to OCC;
• The incumbent works with stakeholders to provide device training to those patients enrolled in the OCC Digital Divide Program. Ensures patient has necessary software applications and is familiar with usage;
• The incumbent is responsible for training service and facility staff in various information technology packages to include but not limited to Secure Messaging. provides oversight for a variety of software programs integral to the overall administration and operations of the Health Informatics;
• The incumbent provides user support through training and troubleshooting problems; equipment support including maintaining the inventory, assisting with requests for repair and maintenance, and assisting with new equipment requests. The work involves preparing reports and presentation materials, managing, and responding to routine and recurring IT support needs, training, and office support needs within the Health Informatics Service line;
• Position will required travel to VA outreach and training events for coverage and will require irregular tour of duties to meet support needs. Government Vehicle or Travel reimbursement will be requested when traveling beyond 50 miles of your base location.

The Pathways Recent Graduate Program is for recently graduated or graduating individuals who are looking for developmental experiences in the Federal Government intended to promote possible careers in the civil service. Recent Graduates will serve on this appointment for one year. During the first year the selectee will perform developmental activities designed to help them acquire the competencies of the target position in which they may be placed upon completion of the program. Participants who successfully complete the Recent College Graduates Program may be eligible for conversion to the target position on a permanent or term (more than one to four years in duration) basis without further competition. For more information on the Pathways Recent Graduate Program, please visit https://www.usajobs.gov/StudentsAndGrads.

As a Biologist your duties may include, but are not limited to, the following:

• Collect biological data, maintain daily hatchery operations records, and assist with the spawning, raising, and releasing of Endangered Winter-Run Chinook Salmon.
• Conduct quarterly water sampling and compile results into reports for submission to the State Water Resources Board.
• Provide hatchery operations updates, conduct tours, and make presentations to inform stakeholders and organizations of the Fish Hatchery's work and objectives throughout the year.
• Observe, track, and maintain fish health data of all fish on station, using various data collection systems to report any findings to manager.
• Maintain all records pertaining to fish held on station, spawning efforts, genetics, and fish culture throughout each spawn season.

As a Biologist your duties will include, but are not limited to, the following:

• Collect biological data, maintain daily hatchery operations records, and assist with the spawning, raising, and releasing of Endangered Winter-Run Chinook Salmon.
• Conduct quarterly water sampling and compile results into reports for submission to the State Water Resources Board.
• Provide hatchery operations updates, conduct tours, and make presentations to inform stakeholders and organizations of the Fish Hatchery's work and objectives throughout the year.
• Observe, track, and maintain fish health data of all fish on station, using various data collection systems to report any findings to manager.
• Maintain all records pertaining to fish held on station, spawning efforts, genetics, and fish culture throughout each spawn season.

As a Biologist your duties will include but are not limited to the following:

• Collect biological data, maintain daily hatchery operations records, and assist with the spawning, raising, and releasing of Endangered Winter-Run Chinook Salmon.
• Conduct quarterly water sampling and compile results into reports for submission to the State Water Resources Board.
• Provide hatchery operations updates, conduct tours, and make presentations to inform stakeholders and organizations of the Fish Hatchery's work and objectives throughout the year.
• Observe, track, and maintain fish health data of all fish on station, using various data collection systems to report any findings to manager.
• Maintain all records pertaining to fish held on station, spawning efforts, genetics, and fish culture throughout each spawn season.

WHAT IS THE TAXPAYER SERVICES DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Services Service Centers Fresno Accounts Management

The following are the duties of this position at the full working level.

• Accomplishes various analytical studies and/or projects to resolve substantive problems or improve effectiveness and efficiency of operating line or administrative support programs.
• Prepares action plans and schedules for project accomplishment, both short and long-range; ensures that plans are consistent with Service goals, schedules, and policies.
• Conducts in-depth analyses of project data, requirements, and impact; identifies problem areas and determines how to resolve them.
• Performs complex operational reviews, prepares comprehensive program analyses/evaluations, and/or provides guidelines pertaining to the effectiveness of program operations in meeting established goals and objectives.
• Prepares feasibility studies, directives, memoranda, policy statements, written guidelines and recommendations, oral and written presentations, and/or conducts briefings to communicate findings, advice and recommendations, implementation plans, directives, and guidelines to managers and executives.

• The duties described are for the full-performance level. At developmental grade levels, assignments will be of more limited scope, performed with less independence and limited complexity.
• The duties may include, but are not limited to:
• Performs fact-finding and research to develop background information for formulating or revising segments of personnel policies, programs, and procedures
• Assesses need for, recommends, and writes Agency regulations, instructions, notices, policies, programmatic and procedural guides, and memorandum on various personnel subjects
• Represents Programs in external staff meetings, conferences, consultations and coordination with OPM, USDA, other Federal Agencies, and non-Federal organizations.
• Develops and delivers presentations and briefings to managers, supervisors, or employees.
• Development of visual aids, handouts, charts, and reference on various personnel subjects.
• Assesses need for and recommends subject-matter training for MMA officials. Researches, analyzes, and develops material training sessions.
• Provides technical advice and assistance to management on the interpretation and implementation of new and/or substantially revised personnel laws, regulations, policies