Total 76 Customer Service job vacancies in SITE - Butterworth Hospital - 100 Michigan St - Grand Rapids

***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION***

Major Duties:

• Provides basic transport of patients to and from departments.
• Serves as the initial, as well as the final point of contact for guests entering and leaving the facility and is a key influence toward patient/public perception.
• Performs customer service guest relations, shows understanding, friendliness, courtesy, tact, empathy, cooperation, concern, politeness respect and dignity to others.
• Greets and direct callers over the telephone and in person with precise clear instructions.
• Provides a variety of information about the organization, its functions, and activities and is able to meet the needs of the individual and explain in general terms the information in a way that is understandable to the target audience.
• Directs Veterans, visitors, and callers to appropriate staff member and/or department based on specific request or by determining the nature of the need and initiates service recovery when needed.
• Takes accurate messages and ensures their delivery to support a responsive 35% VHA Ann Arbor, MI PD #92171-A 2 culture to the customer.
• Operates computer and photocopy machine to make copies of forms, letters, etc. from the original, assembles and staples copied materials, and distributes completed photocopy work as directed.
• Utilizes sound judgment and critical thinking skills to prioritize actions and meet urgent/emergent patient needs in an unpredictable, rapidly changing environment of care.
• Recognizes individual and age-specific needs of patients and delivers care accordingly.
• Utilizes verbal or written "hand off' interactive communication that allows the opportunity for questioning between giver and receiver of patient information.
• Access patient information only when required for the performance of duties.
• Maintains confidentiality and integrity of all materials containing patient's identifiable and sensitive information.
• Reports safety hazards in the environment that can contribute to falls or other injuries to patients and takes appropriate action.
• Demonstrates basic knowledge of equipment safety, i.e., wheelchair, stretcher, and other lift equipment.
• Listens and encourages patients/significant others to verbalize concerns.
• Performs other duties as assigned

Work Schedule: To be determined
Recruitment & Relocation Incentives: Not authorized
Critical Skills Incentive (CSI): Not approved

Starting at $39,007 Per Year (GS 4)

As a Supervisory Park Ranger your duties will include but are not limited to the following:

• Providing technical and administrative supervision for subordinate staff. Plans work to be to be accomplished by subordinates, sets and adjusts priorities, and prepares schedules for completion of work. Assigns work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of the employees. Develops performance standards and evaluates work performance of subordinates. Gives advice, counsel, or instruction to employees on both work and administrative matters.
• Serves as the refuge's primary media contact, functioning as the refuge's public affairs officer. Coordinates those activities through the Regional External Affairs Office as appropriate. Develops contacts with all media outlets including print, radio and television.
• Develops, manages and maintains a high quality and balanced visitor services program by providing opportunities in the six-priority wildlife-dependent recreation activities as appropriate to the refuge, and the secondary uses and other programs that may support them.
• Coordinates, develops, and implements the Visitor Services Plan and the associated step down plans for the VS program, such as: Sign Plan, Interpretive Plan, Environmental Education Plan, Hunt Plan, and Fishing Plan. Serves as planning team member and the refuge's technical expert for Visitor Services issues during preparation and reviews of the refuge's Comprehensive Conservation Plan. Coordinates with State agencies and other refuge personnel. Prepares documents for Federal Register publication as appropriate.
• Develops and manages the refuge's visitor services budget. Participates fully in the refuge's budget planning, development and execution.

Starting at $95,895 Per Year (GS 12)

The Geriatric and Extended Care PA will provide high quality patient centered care to veterans under the different services such as Geriatric Medicine Outpatient Clinic, Community Living Centers, and Palliative/Hospice care service as assigned. The CLC/GEC PA is a licensed practitioner who will provide high quality patient centered care to veterans in different services throughout VA clinics and the VAMC's as assigned.

1. Administrative Duties

• Leadership responsibilities: Participation in staff meetings, hospital committees, and peer review process. Demonstrate effective communication both down to staff and up to leadership, to include issues that urgently affect Veteran patient care, safety, and/or satisfaction, completion of issue briefs, and acting as Section Chief when the Section Chief is on leave.
• HR: Maintaining VA training requirements, timely completion of documentation and upkeep of credentials required for privileging and re-privileging.
• Staff Management: Participate in the FPPE/OPPE process. Adheres to employee health requirements. Participate in Clinical Pertinence Reviews (routine medical record reviews).
• Time/Leave Management: Adherence to tour of Duties, timely requests for leave in VISTA and for clinic cancellations.

2. Clinical Duties:

1. The exact privileges and procedures for a particular provider will be approved by the Professional Standards Board. Physician Assistant must meet the following qualifications:
2. Patient Care: Practitioners are expected to provide patient care that is compassionate, appropriate, and effective for the promotion of health, prevention of illness, treatment of disease, and care at the end of life.
3. Medical/Clinical Knowledge: Practitioners are expected to demonstrate knowledge of established and evolving biomedical, clinical and social sciences, and the application of their knowledge to patient care and the education of others.
4. Clinical Judgment: To ensure practice-based learning and improvement, practitioners are expected to be able to use scientific evidence and methods to investigate, evaluate, and improve patient care.
5. Interpersonal & Communication Skills: Practitioners are expected to demonstrate interpersonal and communication skills that enable them to establish and maintain professional relationships with patients, families, and other members of the health care team.

c. Education

1. Practitioners are expected to show effectiveness in teaching, monitor and coordinate educational activities, and comply with necessary trainee supervision. The PA may supervise PA students from affiliated PA programs (and other programs on an occasional basis) who come to the VA for their required practicum.

Work Schedule: Monday - Friday, 8:00a-4:30p
Telework: ADHOC
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

Starting at $96,772 Per Year (VN 00)

The incumbent serves as a Lead Medical Support Assistant for Patient Care Services. The Lead MSA monitors and makes work assignments, provides input on performance, resolves daily workplace issues and maintains efficient workflow. Assignments at this level include, but are not limited to:

• Assuring coverage of all areas of responsibility.
• Conducting ongoing reviews to ensure quality of work.
• Ensuring accurate and timely scheduling of appointments.
• Providing guidance to staff members to include changes in policies and procedures.
• Distributing and balancing workload.
• Ensuring productivity is maintained at the established level.
• Creating and maintaining employee work schedules.
• Orienting and providing on-the-job training for new and current employees.
• Ensuring all training requirements are met.
• Organizing the work structure of assigned areas.
• Acting as liaison between MSA's and staff in order to resolve day to day conflicts.

Work Schedule: Monday - Friday, 8:00 AM - 4:30 PM
Compressed/Flexible: Not Available
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: PD000000
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS):Not Authorized
Financial Disclosure Report: Not Required

Starting at $59,256 Per Year (GS 7)

Duties for this position includes, but is not limited to the following:

Enrollment Outreach Specialist

• Provides outreach services to all Veterans and their families and provide support for recently discharged service members transitioning to civilian life.
• Tracks the impact and outcome of the outreach events providing feedback to executive leadership including the number of enrollees per event.
• Assists in distributing outreach materials including applications, brochures, fact sheets, web content, and other targeted information which highlights medical center services and events and locations.
• Functions as a liaison for Veterans navigating the VA System and those community providers assisting with their care in the community.

Health Benefits Advisor

• Serves as an expert benefit advisor to Health Administration Service Leadership and support the management information components of all eligibility related programs.
• Applies an extensive body of rules and regulations relative to Veterans Eligibility for VA healthcare benefits, assisting families with a Veteran's death, burial and explanation of death benefits.
• Enters demographic, insurance, and income information, into the Vista and Enrollment System.
• Provides administrative support and collaborates with inpatient staffing personnel such as Physicians, Physician's Assistants, Nurses, Advanced Registered Nurse Practitioners, Dietitians, Social Workers, and other administrative professional staff throughout AAVAMC area transitioning patients identified as ineligible for VA patient care.
• Processing Request for an Authorization to Release Health Information utilizing a Verbal Passcode (PO ran program) for family members/significant others to receive specified PHI.

Data Validation

• Identifies and collates health insurance information from all applicants for entry to the ICB or Vista, copies or scans insurance company enrollment identification cards, researches employers as needed to obtain complete data when applicants do not have complete information.
• Accurately generates patient data cards for veterans through the Identity Management Toolkit for proofing identity and the Veterans Health Identification Card (VHIC) System.
• Monitors enrolled patient data base information on a regular basis (at a minimum, annually) to perform updates to health insurance data, income assessments for the Means Test and Pharmacy Co-pay Exemption programs as mandated by law.

Clinic Scheduling/NEAR List

• Managing the New Enrollment Appointment Request (NEAR) list, and electronic wait list to verify and validate accuracy and resolve issues; providing input during team meetings to assist in resolving problems having to do with enrollment issues or panel assignments; performing administrative follow-up actions; sharing information and collaborating with the medical team in order to ensure continuity of care; evaluating patient information and clinic schedule lists to determine whether patient is vested.
• Generates and monitors enrolled patient data base information for accurate health insurance data, income assessments for the Means Test and Pharmacy co-pay exemption programs on a regular basis.
• Performs a variety of administrative functions associated with patient care and treatment in one of several clinics performing a variety of medical services.

Correspondence

• Prepares written correspondence for a broad spectrum of complex inquiries from internal and external customers by independently recognizing issues, topics or problems.
• Prepares and compose correspondence for the purpose of obtaining or supplying information.
• Prepares notification letters to new Veterans who are determined to be ineligible along with their appeal rights.
• Resolve conflicting or inconsistent information by dealing with various VA offices, sorting out errors and researching cases and events.

Customer Service

• Actively listen to customers with respect and concern; the incumbent will pay attention to the details of the customer's needs and help the customer arrive at a satisfactory solution to the problem.
• Communicates and interacts with patients in a manner which is appropriate to cognitive, emotional, and chronological maturation needs of the adult and/or geriatric patient.

MyHealtheVet/Secure Messaging

• Promotes Veteran registration for and utilization of My HealtheVet (MHV).
• Orients medical staff to basic administrative policies and procedures dealing with outpatient scheduling and other administrative topic.

Work Schedule: Monday-Friday 8:00-4:30
Telework: Not Authorized
Virtual: This is not a virtual position.
Position Description/PD#: Program Support Assistant/PD000000

Starting at $54,061 Per Year (GS 7)

• Participates as a team member with the scientist in all phases of the research process and assumes full technical and operational responsibility for specific phases of the research. Provides input into the initial planning of experiments.
• Collects, prepares, evaluates and verifies samples and supporting records.
• Evaluates data and performs appropriate calculations and analyses.
• Organizes experimental progress in the form suitable for oral presentation or posters for scientific meetings.
• Writes periodic laboratory reports including discussion on experimental design, principle, procedure, and results
• Performs molecular biology techniques such as DNA/RNA isolation, real time PCR equipment operation, or analysis of bone structure.
• Operates and maintains a variety of highly specialized complex equipment which must be calibrated and synchronized to achieve desired results.
• Selects appropriate methods and procedures for carrying the project plan to completion.

Starting at $59,966 Per Year (GS 9-11)

Please refer to the attached job description and person specification for further details regarding this role.

To provide clinical leadership and psychiatric expertise for the Bury and Blackbourne Enhanced Recovery Team Work collaboratively with colleagues in the community team, the wards, crisis and liaison services for adults to provide a seamless pathway Please see attached full Job Description for this role

We are pleased to announce we have an exciting opportunity here at Potens for Support Worker.
What we’ll give you:
We will ensure you are rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
• £12.50 per hour.
• 30 hours per week. Shifts will include earlies, lates, sleep-ins (occasional) and alternate weekends.
• An extra day paid holiday for your Birthday.
• Contributory pension scheme.
• Confidential, supportive Employee Assistance Programme, accessible 24/7.
• Paid comprehensive learning and development opportunities so we can invest in your future – including internal leadership competency sessions and recognised qualifications (level 2 to level 5 NVQ in Health & Social Care).
• New to care? You can complete your care certificate with us.
• Access to attractive and exclusive employee benefits including savings on shopping, leisure, and household expenses.
• A generous referral scheme.
At our service in St Austell, we support adults with learning disabilities, autism and behaviours that challenge.
The aim of Woodside Farmhouse is to provide a high-quality service within a homely environment. Continuous encouragement, fulfilment, education and stimulation are the core elements of daily life for the people that live with us. The high-quality care provided enables the people we support to achieve their own personal objectives in ways that are generally valued in our society.
What you’ll be doing:
• Providing proactive, positive and caring support to adults living in our service.
• Enabling people to learn new skills towards living more independently.
• Assisting and providing individuals with support for their emotional and practical needs.
• Working effectively as part of a team.
• Be a part of developing and implementing person centred care plans.
• Taking part in activities with the people we support, both in the service and out in the community.
Who you are:
• The successful candidate will have the aptitude, desire and commitment to work in social care with adults with a variety of needs.
• Flexible with a ‘can do’ attitude.
• Motivated and a team player.
• No experience needed - for us at Woodside we are looking for people with the right values and will provide full training and support.
• Drivers preferred.
Who we are:
We are a national provider of health, social and education services with over 35 years’ experience. Our employees are the driving force behind the fantastic care and support being delivered to hundreds of adults and children across the UK. Our teams are purposeful, positive, and progressive. They work hard to empower the people we support to have a voice, achieve their goals, and change their lives. We are always looking for committed, pro-active and passionate people to join us and create even more opportunities for the people we support. Join our team and have the satisfaction of knowing you’ve changed someone’s life and, in return for your hard work and passion we can give you real meaning and purpose in your work.
Safeguarding
Potens is committed to safeguarding and promotes the welfare of the people we support throughout our facilities. All applicants will be subject to robust pre-employment checks prior to appointment; including but not exhaustive; enhanced DBS, and a minimum of two satisfactory references. Our checks will be service and role specific and can be discussed pre application if required. To view our policy on recruitment of ex-offenders please see full details Potens-Recruitment-Ex-Offenders-Policy.doc (live.com)
Diversity
We champion diversity, and we understand the importance of our teams representing the communities and people we support. Here at Potens, you’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live independently, healthier, happier lives and doing our part to make a better working environment where all feel welcome and supported.

ESR Senior Support Administrator Band 4 (with Annex 21 applied if trainee appointed)



Are you looking for a change or a new exciting opportunity that supports your career development?



This is an exciting opportunity for either an experienced ESR support administrator or an ESR end user who already has a good grounding in ESR or related workforce systems. This role sits in a progressive department that offers clear career opportunities and succession after training is completed.



We are looking for a forward thinking, innovative team player who is enthusiastic and who will establish themselves as a key point of reference for all matters relating to the support of the Trust’s ESR (Electronic Staff Record) system.



You will be part of a small team working to support ESR users throughout ESHT. You will need to be able to prioritise work to deadlines as well as have excellent communication, organisational skills and high attention to detail. A good sense of humour is always an added bonus!



.

1. Prioritise and input confidential and sometimes sensitive staff changes and leavers into the HR System (ESR), ensuring correct authorisation and Finance approval where required. Ensure high level of accuracy to ensure the employee is paid correctly and to meet payroll deadlines.

2. Monitoring quality and accuracy of data received from Managers and other ESR Users, identifying and resolving any queries.

3. Provide specialist ESR system advice to user across the trust at all levels


4. Provide support to ESR Employee Self Service users, including issuing usernames and passwords and assistance with initial access and navigation of the screens via email and user helpline. This can be complex due to the English not necessarily being the employee’s first language or the IT literacy skills of the employee. Assistance to users requires a high level of patience and accuracy of explanation


5. Provide support to managers and ESR Supervisor Self Service users including how to gain access and navigation of the screen via the user helpline.

A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to nurseries at Conquest Hospital and Eastbourne District General Hospital, staff restaurants and on-site staff accommodation.


In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme which is available to staff 24 hours a day 7 days a week. Onsite parking is available for a small administration fee.


There has never been a better time to join East Sussex Healthcare NHS Trust, submit your application today.

Please refer to the job description attached.



If you have any questions about this position please do not hesitate to contact us.


This advert closes on Tuesday 10 Dec 2024

Proud member of the Disability Confident employer scheme

Job Details

Grade: 5A

Hourly Rate: £13.6964 - £14.8264

Salary: £24995.90 - £27058.15 per annum

Contract Duration: Temporary until 30/09/2025 or earlier return of post holder

Hours: 35

Please note interviews will be held Wednesday 18th December 2024.

Role Purpose

Are you looking for a job in HR Administration where you will be kept busy and be part of a team who are responsible for administering the payroll process for Scottish Borders Council, then this is the job for you.

The HR Shared Services team are responsible for the administration of recruitment, payroll, employee benefits and pensions. While this role will be focused on processing payroll and answering calls and emails you will be exposed to and gain knowledge in all of these functional areas for the Council.

You will be processing timesheets and expenses claims for current employees ensuring these are processed in line with current legislation, working closely with colleagues in the other functional areas. We are always on the look out for new and innovative ways of working and you can play your part in this as the Council looks to adopt a digital first approach.

Training will be provided by our existing team members and then you will be able to pick up this role and start answering the varied and interesting calls and queries the Helpdesk team receive each day from employees.

Essential

HNC in a relevant discipline or extended period of processing experience in one or more relevant functional areas.

Experience of working in a high volume, deadline driven customer service environment

Informal Enquiries

Informal enquiries may be made to Heather Taylor at heather.taylor@scotborders.gov.uk

Scottish Borders Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from all minority groups and individuals who identify with one or more of the protected characteristics as defined by the Equality Act 2010. In particular from candidates who assess themselves as having a disability, under the Disability Confident Employer scheme this guarantees an interview to those individuals who meet the essential criteria of the post. All appointments will be made on merit.

Proud to be winner of the 2023 National Care Awards Large Care Home Group

About the Home

• La Route de Beaumont, St Peter, Jersey, JE3 7HH
• 41 bedded home - providing nursing care

About the role

• Clinical Deputy Manager
• NMC pin required
• Full Time - 42 hours per week - 50% Supernumery hours - Weekend work required
• Experience of rota management is essential
• Experience of clinical audits is desirable
• £28.50 per hour

What will Aria Care Offer you?

• Blue Light Discount Card
• Holiday & days out discounts
• Long service awards
• Recognition programme
• And much more!

Are you a caring leader who strives to deliver excellent quality outcomes and person-centred care - enhancing our residents wellbeing with independence and choice, if so do get in touch.

We are proud to be a diverse and inclusive employer and thrive on learning from each other’s cultures, beliefs, and experiences. If you are empathetic, respectful and have a growth mindset, Aria Care is the perfect place for you.

It would be great to hear from you!

About us? 

Moran Health Care Group has been caring for ageing Australians for over 65 years. Our goal is to enable people in our care to enjoy each day to the best of their ability. To find out more about us visit www.morangroup.com.au.? 

Our values are?Respect, Kindness, Dignity?and?Compassion.? 

About the opportunity 

We are currently seeking a committed and enthusiastic Chef to join our wonderful team at our Moran Sylvania home, set in one of the prime residential areas in Sydney's Sutherland Shire. 

In this role, you will be?providing?a friendly, caring, and homely environment?through the provision of a variety of tasty and nutritious home cooked meals.    

You will be supported and mentored to ensure you thrive in your role with us. You will work with a great team of dedicated people and your contribution will make a difference to our residents’ enjoyment of their life every day. Moran offers a rewarding work environment consisting of modern facilities and equipment and supports individuals to further develop their skills. 

Permanent Saturday and Sunday work required. Minimum guaranteed salary $73 200 per year. 

Key Responsibility 

You will report to the Chef Manager and will provide great food and dining experiences. 

Support the day-to-day delivery of food services at Moran Sylvania home
All aspects of food preparation and cooking, using MHCG recipes and menus 
Liaise with Chef Manger for residents requiring preparation of special diets 
Prepare a selection of varied food choices 
Ensure dietary and nutritional needs of the residents are met 
Ordering of stock, budget control and minimisation of food wastage as required 
Active participation in the Food Safety Program 
Maintenance of the highest standards of food services in our home 
Responsible for the ordering, storage and labelling of food as required by the Chef Manger 
Prepare and present food within set time frames
?Skills/Requirements:

Experience in commercial catering or other food service? 
TAFE approved Commercial Cookery Course or equivalent? 
Certificate in Food Handling and Hygiene? 
Familiarity with state Food Handling Regulations/HACCP? 
Organisational and management ability? 
Good communications skills, both written and verbal? 
Ability to work independently and as a member of a team? 
Current Police Check? 
Valid full Working Rights?is required.
As a MHCG employee, benefits you'll be able to take advantage of: 

Employee recognition and benefits
Mentoring by Senior Leaders
Employee Assistance Program
Employee well-being Programs
Discounted Childcare rate for Moran Employees at Discover My World Childcare.
Training and development Opportunities
Paid Parental Leave
If you are searching for a great career opportunity, dedicated to making a difference, please apply today, we would love to hear from you! 

At Moran Aged Care, we are committed to reflecting the diverse community we serve and creating an inclusive and respectful workplace for all employees. Differences are embraced, contributions are valued, and everyone has a sense of connection and belonging. 
 
We welcome people with diverse skills, experiences, perspectives, and backgrounds and encourage applications from Aboriginal or Torres Strait Islander peoples, and individuals who may identify as LGBTIQ, with disability, a culturally and linguistically diverse background, and people of all ages. 

Moran Aged Care has COVID-19 Vaccination Policy that requires all new hires to show proof of being fully vaccinated from COVID-19. 

For any questions, please contact?recruitment@morangroup.com.au.  

Thank you for your interest in this role. We look forward to receiving your application.

• Responsible for directing and managing program and administrative operations for one or more counties.
• Carrying out permanent and ad hoc farm bill programs and policies established by USDA as well as crop insurance operations under policies established by the Risk Management Agency (RMA).
• May perform farm loan program assignments based on authorities delegated.
• Performing office and field activities as needed to accomplish program objectives.
• Managing and directs activities of subordinate staff.

Starting at $54,061 Per Year (CO 7-12)

• Maintenance, repair, alteration, and construction of exterior and interior surfaces and structures built of brick, stone, and block.
• Repair and maintain historic masonry on buildings, parapets, and boundary fences, chimneys, fireplaces, manholes, and boilers.
• Must be able to match existing historic surfaces.
• Prepare surfaces for painting by sanding, buffing, and cleaning; cleans brushes and other painting equipment; moves ladders, scaffolding, and/or drop cloths; and carries paint, brushes, and equipment. Apply one or more sealing compounds occasionally.
• Must be able to mix paint to match existing historic colors.
• Must be able to cut in around windows, doors, corners, lighting, etc.

Physical Demands: Frequently required to perform heavy lifting up to 50 pounds, unassisted. Occasionally with the help of others and/or lifting equipment, may be required to lift over 50-100 pounds. Make repairs from ladder, scaffolding and platforms, operates motorized equipment and uses hand and powers tools. Required to set up and break down scaffolding and platforms. Is continuously required to stand, stoop, bend and kneel while working.

Working Conditions: The work setting is both indoors and outdoors with exposure to abrasive chemical, dust, grease and insects. Frequently exposed to the possibility of cuts, scrapes and bruises; may occasionally be exposure to the possibility of broken bones, electrical shock and burns. Outdoor temperatures may vary from extreme cold to intense heat. Must have and be able to obtain a valid driver's license.

The Calumet area has a population of approximately 6,000 people with community amenities including hospital, school and shopping services. The Cities of Houghton and Hancock are located approximately 12 miles south and both are full-service communities. Higher education facilities are available at Michigan Technological University in Houghton and Finlandia University in Hancock.
Park housing is not available. Housing is available in surrounding communities for both rental and purchase. Summers are mild and daytime temperatures ranging from 70 to 90 degrees, and fishing, boating, camping and hiking are popular recreational activities. Winter temperatures range from highs 25-30 degrees with sub-zero lows. Winter snowfall is abundant, averaging between 150 to 250 inches per year. Winter recreational activities include downhill and cross-country skiing, snowmobiling, and snowshoeing.

Starting at $29.38 Per Hour (WG 10)