Total 1,494 Customer Service job vacancies in SITE - Butterworth Hospital - 100 Michigan St - Grand Rapids

Are you caring, compassionate and would like to make a difference to someones life? Then come and join us for a rewarding career in care. We are looking for a Care Support Assistant to join our team to support a client based in Blackpool Full training will be given to set you on your path to being a Care Support Worker. We are recruiting for a Care Support Worker to support a young lady for 12 hours per week You will be paid £12.25 per hour after training is completed(training is provided during our recruitment process) This is a Part time position offering 12 hours per week, and involves waking nights, based in Lytham St Annes We offer excellent benefits such as: Good Rate of Pay Paid annual holiday leave Pension scheme entitlement Full training Confidential employee assistance helpline Opportunity to gain qualification in Health and Social Care Career progression Blue Light membership for exclusive discounts with 15,000 brand partners Refer a friend scheme Online employee portal - where information and self-service is available Employee feedback surveys and recognition Your responsibilities as our Care Support Worker will include: Assisting and supporting vulnerable clients to enable them to live the life they choose (where possible) to promote their independence. Your role will include, companionship, supporting with housework, running errands and supporting with preparing and cooking meals. Administering medication may be required. Skills and Experience required of our Care Support Worker: You are required to have good communication skills and have a desire to care for others. Your Life Your Way are committed to conducting a Safer Recruitment Process to protect the people we support. Please be aware that all our vacancies are subject to pre-employment checks e.g. DBS and references. A good standard of spoken and written English is required for this role. If you would like to apply for this position, please apply online and include your CV.

Please refer to the job description attached. If you have any questions about this position please do not hesitate to contact us.

Please refer to the job description attached. If you have any questions about this position please do not hesitate to contact us.

Position - Support Workers - children
Employment type - Temporary
Location - St Leonards On Sea TN38
Hourly rates - GBP13.00 to GBP14.58 per hour
Hours - Various; 14.00 to 23.00, 07.00 to 23.00; sleep-ins 23.00 to 07.00
Why work here - Prospero was established in 2000, the agency was launched to have a positive impact on people's lives and to deliver outstanding results.
Prospero has since built a strong reputation in the industry, having a very large loyal base of clients and candidates who can rely on our honesty and integrity to fill their vacancies. The ethos at Prospero is based on teamwork, passion and career development.
"We have placed in the top 100 companies in our category (large) which is a phenomenal achievement. Prospero genuinely values, listens to and supports our staff, striving to create a happy workplace that keeps improving each year."
If this Support Work temporary work looks of interest, please click apply. PLEASE NOTE, WE UNFORTUNATELY DONT OFFER SPONSORSHIP
Prospero Health and Social Care is acting as an employment business/social care recruitment agency in relation to this vacancy. The successful candidate will be required to register with Prospero Health and Social Care in order to fill this vacancy.
INDBRIHSC

Position - Support Workers - children
Employment type - Temporary
Location - St Leonards On Sea TN38
Hourly rates - GBP13.00 to GBP14.58 per hour
Hours - Various; 14.00 to 23.00, 07.00 to 23.00; sleep-ins 23.00 to 07.00
Why work here - Prospero was established in 2000, the agency was launched to have a positive impact on people's lives and to deliver outstanding results.
Prospero has since built a strong reputation in the industry, having a very large loyal base of clients and candidates who can rely on our honesty and integrity to fill their vacancies. The ethos at Prospero is based on teamwork, passion and career development.
"We have placed in the top 100 companies in our category (large) which is a phenomenal achievement. Prospero genuinely values, listens to and supports our staff, striving to create a happy workplace that keeps improving each year."
If this Support Work temporary work looks of interest, please click apply. PLEASE NOTE, WE UNFORTUNATELY DONT OFFER SPONSORSHIP
Prospero Health and Social Care is acting as an employment business/social care recruitment agency in relation to this vacancy. The successful candidate will be required to register with Prospero Health and Social Care in order to fill this vacancy.
INDBRIHSC

Patient Data · Maintenance and oversight of the practice generic email box, ensuring that all incoming emails are actioned or distributed accordingly. · Provide effective and timely scanning service – uploading and recording patient data on to the Practice clinical system including identification and coding of new problems, diagnoses and treatments from outpatient, community and discharge letters/reports received by the practice. · Adhere to the practice protocol for the processing of incoming discharge, outpatient clinic and other provider (WCF/OOH/111 etc) letters. Ensure that letters are processed in an accurate and timely manner. · Provide an effective coding service to ensure that clinical records are kept up to date and that full data is extracted and recorded in a timely manner to support clinical coding, chronic disease register management, Practice QOF achievement, Enhanced Services data capture and financial claims, CCG clinical priorities and any other ad-hoc or in-house Practice coding requirements. · Action workload in the “for coding” task box. · Manage workflow and allocate documents to GPs as appropriate. · Maintain the Dispensary Delivery Service register and send accepted application forms to the Practice Pharmacy Technician for medication alignment. · To provide admin support to all patient recall processes. This could include send bulk letters and/or text messages to involute patients for reviews, clinics or other procedures. · Summarise new patient notes in an accurate and timely manner to ensure practice clinical records are kept up to date and that full data is extracted and recorded to support clinical coding, chronic disease register management, Practice QOF achievement, Enhanced Services data capture and financial claims, CCG and LCG clinical priorities and any other ad-hoc or in-house coding requirements. Highlight any data issues or concerns with the Data & Systems Manager. · Check new GP2GP registrations to ensure that received patient data has been coded in an appropriate way. · Process incoming bulk data submissions to ensure that patient records are updated in an accurate and timely manner. · Process incoming national screening campaign results and information and ensure that the data is coded and recorded as appropriate on the patient’s record (for example, national bowel and breast screening campaigns). Maintain and complete the annual diabetic retinopathy screening register validation. · Provide admin support to any audit processes as requested. · Process incoming childhood immunisation data and arrange appointments and recalls in accordance with the current programme. Work alongside the Lead Nurse to ensure a high uptake and flag any patients for concern to the appropriate GP/Safeguarding Lead. · Process all patient deductions and arrangement the return of notes to the Health Authority. · Process incoming patient death notifications, advise the team and arrange the return of notes to the Health Authority as appropriate. · Process patient and/or third party requests for copies of medical records, ensuring that appropriate consent and authority as provided. Liaise with the Data & Systems Manager to resolve any queries or concerns notes requests · Maintain and promote the Practice Carers register including updating the carers information board, identifying and adding new carers to the register, obtaining consent to add their details to the council carers register and providing details of the GP Carers Prescription service. · Action and complete all Patient Data requests received by email, manual note or S1 task – including contacting the patient where appropriate or liaising with other healthcare agencies to chase results or referrals or to arrange or cancel further care. · Undertake any other additional duties appropriate to the post as requested by the Partners, Practice Business Manager, Operations Manager or Support Team Leader.

Do you have strong leadership, communication and interpersonal skills?

Are you looking for a new challenge and motivated to make a difference?

If the answer is yes, then this could be a brilliant opportunity for you...


We are seeking to recruit a motivated operational leader to support the delivery of our Emotional Health & Wellbeing service across Cambridgeshire & Peterborough.

The successful candidate must have a passion and interest in influencing improved outcomes for children and young people experiencing mild to moderate emotional health and wellbeing related needs.

As the lead for the service, you will be responsible for the Mental Health support teams in schools and therefore will need to have the drive and enthusiasm to work across the health and education sectors and practice as a collaborative leader.

The purpose of the role is to ensure quality and effectiveness of service delivery and this will be achieved through monitoring performance and in terms of qualitative and quantitative data and working closely with the commissioner of the service.

The successful post holder will have line management responsibilities to the MHST clinical and team leads and will work closely with the clinical psychology lead as well as the other MHST service manager across our wider organisation.

Why not click on the link to the Job Description and find out more about the role.

We look forward to receiving your application!

The post holder will provide leadership, expertise, service management, and will be accountable for the delivery of the Emotional Health & Wellbeing Service delivery across Cambridgeshire & Peterborough; the Mental Health Support Teams (MHST). MHST’s will be based within schools, ensuring children and young people receive faster access to earlier mental health support.

Working closely with the MHST Team and Clinical Leads, the post holder will provide strategic and operational leadership, ensuring the delivery of a quality service to meet local and national standards and KPIs.

This is a strategic role, working with partnership agencies, to support the delivery of the MHST service.

As well as being part of Cambridgeshire & Peterborough Children and Young People’s Health Services you will also work with system partners across the localities.

Rated ‘Outstanding’ by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.

There’s one reason why our services are outstanding – and that’s our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.

If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.

Main Duties and Responsibilities

1. Manage the expanding MHST’s working in conjunction with Clinical and Team Leads to ensure successful delivery of the work

2. Be responsible for the line management of staff in accordance with Trust policies and procedures.

3. Be responsible for establishing and maintaining working relationships with key partners and stakeholders

4. Lead effectively, with enthusiasm and by example, within Trust values, Honesty, Empathy, Ambition and Respect (HEAR) through effective communication; service model and structures; and facilitating staff, stakeholder and service user involvement

5. Ensure the vision, purpose and objectives of the organisation is integrated into the service and staff’s job descriptions and that appraisals reflect these priorities

6. Interpret future Government (National/Local) directives as well as relevant clinical guidelines (in conjunction with MHST Clinical Leads) and ensure these are implemented in future service planning

7. Responsible for establishing and maintaining working relationships with key partners and stakeholders:

8. Externally to include NHS England, Health Education England, the Department for Education and the Integrated Care Boards.

a. Externally with schools and other local partners

b. Internally with other Norfolk CCS NHS Trust services, for example, the Healthy Child Programme

c. Internally with existing MHST’s in Norfolk & Waveney, working closely with the counterpart Service Manager

9. Develop and lead on projects for service wide initiatives

10. Responsible for governance, including patient and staff safety, in line with Trust Policies and procedures

11. Demonstrate key leadership skills as identified in the NHS Leadership Framework. 12. Develop and implement policies and guidelines impacting across the whole service

12. Provide clinical advice and support to the teams as appropriate to the post holder’s experience and qualifications

13. Undertake supervision and ensure skills are refreshed in accordance with continuing professional development appropriate to the post holders experience and qualifications

14. Promote and market the EHWB local service offer to key stakeholders

15. Represent the Trust at performance meetings, where appropriate

16. Accountable for the delivery and performance reporting of the MHST’s to meet KPIs and the development and monitoring of remedial action plans where required

17. Contribute to the strategic development and planning of the service and implement objectives and actions from agreed service plans



Communication

1. Communicate highly complex or sensitive or contentious issues relating to the EHWB work to a wide range of audiences, such as senior management, service users and their families/carers, schools, and other professionals

2. Influence decisions regarding service delivery through leading meetings

3. Communicate service-related information to senior managers, senior clinicians, and external agencies

4. Develop and maintain effective working relationships with colleagues, within the MHST, children services and across the Trust and externally with key stakeholders and commissioners

5. Establish and maintain positive relationships with professionals, agencies, charities and teams who also provide services to children and/or adolescents in the community. These relationships are a key part of the role in which you will be representing CCS NHS Trust

6. Ensure clients and their carers/families are aware of the standards they would expect from the service

7. Use sophisticated communication skills to impart difficult or unwelcome news to patients and staff for example, complaints, patient experience, disciplinary, performance and grievance matters

8. Analyse, provide reports and interpret information from data and communicate this information

9. Lead the investigation of incidents and complaints within the service and participate in the process within the wider organisation at the request of senior managers

10. Demonstrate the ability to reconcile conflicting interests as they arise



Key communication with:

1. EHWS Clinical Lead and the Clinical and Team Leads of the MHST’s

2. Commissioners in the Integrated Care Board, NHSE, HEE and the DfE

3. MHST colleagues within the MHST’s, and across the country as the services are developed

4. Cambridgeshire & Peterborough wider children’s health Service Leads

5. University of East Anglia, who are the training provider for the Education Mental Health Practitioners (EMHP’s)

6. School partners, including Head Teachers, Mental Health Champion/Lead, Teachers, SENCO’s and Teaching Assistants

7. CAMHS & Younited colleagues

8. Social Care and Early Help Colleagues

9. SEND colleagues, including Specialist Teachers and Educational Psychologists

10. Other Managers and Clinical Staff



Budgetary Responsibility

1. Responsible for achieving balance in delegated budgets, interpreting income and expenditure positions, budget statements and other information

2. Ensure the budget is managed effectively and that efficiency savings are identified and achieved to meet the Trusts cost improvement programme

3. Develop business cases and Service Level Agreements for service developments ensuring that the implications of service change or developments have been accurately assessed

4. Participate in setting yearly income targets and expenditure budgets

5. Be an authorised signatory



People Management

1. Maintaining own professional development and requirement to take part in appraisal and KSF process

2. Responsible for day-to-day management of a group of senior staff including appraisal, grievance, disciplinary, performance management, appointing panel member at recruitment, reviewing work performance and progress

3. In conjunction with clinical colleagues and other stakeholders devise, develop and implement new ways of working, taking appropriate advice from corporate colleagues. This might include skill-mix reviews and other staffing strategies

4. Ensure that the recruitment, retention, motivation and development of staff is a key management priority

5. Lead the workforce planning and review processes within the service via the Training Needs Analysis process, working with corporate service colleagues as necessary

6. Ensure human resource initiatives, such as improving working lives, diversity, and safe employment are implemented and embedded, as well as seeking to develop new ways of working to improve service delivery and patient care

7. Implement all human resource policies within the service

8. Provide all staff with appropriate support and training to undertake their jobs satisfactorily, including mandatory training

9. Meet the Trust target rate for mandatory training and appraisal compliance

10.Ensure all staff within the service receives an appropriate annual appraisal, which will include the establishment of key objectives and personal development plans to enhance team and individual performance

11. Develop morale and motivation through effective personal leadership, ensuring views and decisions are communicated across the management and service structure

12. Ensure appropriate recording of meetings, supervisions and management actions and maintenance of personnel files



Research & Development Activity

1. To lead and participate in regular audits, quarterly reporting, and research projects for the improvement of the team’s clinical practice

2. To present findings and outcomes of the implementation of the MHST and support the continual improvement of the team and roll out of subsequent teams

3. Empower and facilitate a research and development culture that enables staff to take a critical and innovative approach to practice



Clinical and Practice Governance

1. Participate fully in providing quality care in line with local and national guidelines e.g. NICE Guidance & Quality Standards relating to children and/or young people with mental health difficulties and social care difficulties

2. Follow emergency/crisis care protocols when required

3. Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with the requirements of the Data Protection Act

4. Any data that is taken/shared as part of a phone call or transported, faxed, or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies

5. The post holder must adhere to the Trust risk assessment and risk management processes

6. The post holder must adhere to infection control policies and procedures

7. Undertake mandatory training and any other training relevant to the role as required by Cambridgeshire Community Services NHS Trust

8. The post holder must participate in clinical and safeguarding audits as required

9. Provide patients and their families /carers with information on standards they should expect from the team

10. Participate in supervision on a regular basis

11. The post holder is required to participate in relevant emergency preparedness process for their team

12. The post holder is required to participate in relevant emergency preparedness process for their team



Co-production and Patient Involvement

1. Actively work to involve young people, families, schools and other stakeholders in service development and delivery

2. Working with Clinical and Team Leads, capture patient experience. Tailor services according to feedback, keeping the child and family at the centre of all work undertaken

3. Develop appropriate mechanisms/forums for working with patient groups and voluntary agencies to enhance service delivery






This advert closes on Sunday 24 Nov 2024

Proud member of the Disability Confident employer scheme

Main Duties and Responsibilities 1. Manage the expanding MHSTs working in conjunction with Clinical and Team Leads to ensure successful delivery of the work 2. Be responsible for the line management of staff in accordance with Trust policies and procedures. 3. Be responsible for establishing and maintaining working relationships with key partners and stakeholders 4. Lead effectively, with enthusiasm and by example, within Trust values, Honesty, Empathy, Ambition and Respect (HEAR) through effective communication; service model and structures; and facilitating staff, stakeholder and service user involvement 5. Ensure the vision, purpose and objectives of the organisation is integrated into the service and staffs job descriptions and that appraisals reflect these priorities 6. Interpret future Government (National/Local) directives as well as relevant clinical guidelines (in conjunction with MHST Clinical Leads) and ensure these are implemented in future service planning 7. Responsible for establishing and maintaining working relationships with key partners and stakeholders: 8. Externally to include NHS England, Health Education England, the Department for Education and the Integrated Care Boards. a. Externally with schools and other local partners b. Internally with other Norfolk CCS NHS Trust services, for example, the Healthy Child Programme c. Internally with existing MHSTs in Norfolk & Waveney, working closely with the counterpart Service Manager 9. Develop and lead on projects for service wide initiatives 10. Responsible for governance, including patient and staff safety, in line with Trust Policies and procedures 11. Demonstrate key leadership skills as identified in the NHS Leadership Framework. 12. Develop and implement policies and guidelines impacting across the whole service 12. Provide clinical advice and support to the teams as appropriate to the post holders experience and qualifications 13. Undertake supervision and ensure skills are refreshed in accordance with continuing professional development appropriate to the post holders experience and qualifications 14. Promote and market the EHWB local service offer to key stakeholders 15. Represent the Trust at performance meetings, where appropriate 16. Accountable for the delivery and performance reporting of the MHSTs to meet KPIs and the development and monitoring of remedial action plans where required 17. Contribute to the strategic development and planning of the service and implement objectives and actions from agreed service plans Communication 1. Communicate highly complex or sensitive or contentious issues relating to the EHWB work to a wide range of audiences, such as senior management, service users and their families/carers, schools, and other professionals 2. Influence decisions regarding service delivery through leading meetings 3. Communicate service-related information to senior managers, senior clinicians, and external agencies 4. Develop and maintain effective working relationships with colleagues, within the MHST, children services and across the Trust and externally with key stakeholders and commissioners 5. Establish and maintain positive relationships with professionals, agencies, charities and teams who also provide services to children and/or adolescents in the community. These relationships are a key part of the role in which you will be representing CCS NHS Trust 6. Ensure clients and their carers/families are aware of the standards they would expect from the service 7. Use sophisticated communication skills to impart difficult or unwelcome news to patients and staff for example, complaints, patient experience, disciplinary, performance and grievance matters 8. Analyse, provide reports and interpret information from data and communicate this information 9. Lead the investigation of incidents and complaints within the service and participate in the process within the wider organisation at the request of senior managers 10. Demonstrate the ability to reconcile conflicting interests as they arise Key communication with: 1. EHWS Clinical Lead and the Clinical and Team Leads of the MHSTs 2. Commissioners in the Integrated Care Board, NHSE, HEE and the DfE 3. MHST colleagues within the MHSTs, and across the country as the services are developed 4. Cambridgeshire & Peterborough wider childrens health Service Leads 5. University of East Anglia, who are the training provider for the Education Mental Health Practitioners (EMHPs) 6. School partners, including Head Teachers, Mental Health Champion/Lead, Teachers, SENCOs and Teaching Assistants 7. CAMHS & Younited colleagues 8. Social Care and Early Help Colleagues 9. SEND colleagues, including Specialist Teachers and Educational Psychologists 10. Other Managers and Clinical Staff Budgetary Responsibility 1. Responsible for achieving balance in delegated budgets, interpreting income and expenditure positions, budget statements and other information 2. Ensure the budget is managed effectively and that efficiency savings are identified and achieved to meet the Trusts cost improvement programme 3. Develop business cases and Service Level Agreements for service developments ensuring that the implications of service change or developments have been accurately assessed 4. Participate in setting yearly income targets and expenditure budgets 5. Be an authorised signatory People Management 1. Maintaining own professional development and requirement to take part in appraisal and KSF process 2. Responsible for day-to-day management of a group of senior staff including appraisal, grievance, disciplinary, performance management, appointing panel member at recruitment, reviewing work performance and progress 3. In conjunction with clinical colleagues and other stakeholders devise, develop and implement new ways of working, taking appropriate advice from corporate colleagues. This might include skill-mix reviews and other staffing strategies 4. Ensure that the recruitment, retention, motivation and development of staff is a key management priority 5. Lead the workforce planning and review processes within the service via the Training Needs Analysis process, working with corporate service colleagues as necessary 6. Ensure human resource initiatives, such as improving working lives, diversity, and safe employment are implemented and embedded, as well as seeking to develop new ways of working to improve service delivery and patient care 7. Implement all human resource policies within the service 8. Provide all staff with appropriate support and training to undertake their jobs satisfactorily, including mandatory training 9. Meet the Trust target rate for mandatory training and appraisal compliance 10. Ensure all staff within the service receives an appropriate annual appraisal, which will include the establishment of key objectives and personal development plans to enhance team and individual performance 11.Develop morale and motivation through effective personal leadership, ensuring views and decisions are communicated across the management and service structure 12. Ensure appropriate recording of meetings, supervisions and management actions and maintenance of personnel files Research & Development Activity 1. To lead and participate in regular audits, quarterly reporting, and research projects for the improvement of the teams clinical practice 2. To present findings and outcomes of the implementation of the MHST and support the continual improvement of the team and roll out of subsequent teams 3. Empower and facilitate a research and development culture that enables staff to take a critical and innovative approach to practice Clinical and Practice Governance 1. Participate fully in providing quality care in line with local and national guidelines e.g. NICE Guidance & Quality Standards relating to children and/or young people with mental health difficulties and social care difficulties 2. Follow emergency/crisis care protocols when required 3. Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with the requirements of the Data Protection Act 4. Any data that is taken/shared as part of a phone call or transported, faxed, or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies 5. The post holder must adhere to the Trust risk assessment and risk management processes 6. The post holder must adhere to infection control policies and procedures 7. Undertake mandatory training and any other training relevant to the role as required by Cambridgeshire Community Services NHS Trust 8. The post holder must participate in clinical and safeguarding audits as required 9. Provide patients and their families /carers with information on standards they should expect from the team 10. Participate in supervision on a regular basis 11. The post holder is required to participate in relevant emergency preparedness process for their team 12. The post holder is required to participate in relevant emergency preparedness process for their team Co-production and Patient Involvement 1. Actively work to involve young people, families, schools and other stakeholders in service development and delivery 2. Working with Clinical and Team Leads, capture patient experience. Tailor services according to feedback, keeping the child and family at the centre of all work undertaken 3. Develop appropriate mechanisms/forums for working with patient groups and voluntary agencies to enhance service delivery

• You will receive calls, greet visitors, and directs to staff members only those contacts needing their attention or action, taking care of routing matters, refers other inquiries to appropriate personnel.
• You will maintain files and records such as industrial hygiene survey files, equipment inventory files, department training files, and logs showing the status of recruiting actions and correspondence.
• You will manage the Industrial Hygiene Reference System, maintaining the reference library including occupational health compliance standards, Safety Data Sheets, industrial hygiene reference manuals, professional publications, command regulations.
• You will prepare in final form all types of documentation and forms incident to department administration and office management, preparing travel requests and all associated actions and documentation.
• You will monitor and report on the status and progress of work, checking on work in and reviewing completed work to see that the Industrial Hygiene Department Head’s instruction on work priorities, methods, deadlines and quality have been met.
• You will order supplies and equipment for the office, complete appropriate requisition forms, searching supply catalogs and references to obtain supply data such as stock number, nomenclature, unit of issue, and price.

Starting at $39,576 Per Year (GS 5)

Major Duties and ResponsibilitiesGuest Relations and Patient Transport:

• The incumbent carries out required performance of this position as transportation program support assistant Guest Relations Program to the Office of Veteran Experience. The program is designed to provide Veterans/patients, their families and visitors with staff who can respond quickly to inquiries, identify problems, and improve the experience of those visiting the campus. The services are designed to respond to customer's immediate needs including navigation, direction, and information assistance.
• As a key challenge for patients, navigating the campus will be a primary focus along with providing a positive first impression. For those who do not know how to access medical center programs and/or services, personal assistance will be provided by the staff. The incumbent serves as the initial, as well as the final point of contact for guests entering and leaving the facility and is a key influence toward patient/public perception. In this role, the incumbent performs these responsibilities using skills that will foster a culture of care at the VA facility. The incumbent is assigned to the Office of Veteran Experience and Employee Engagement.
• The incumbent performs customer service guest relations, shows understanding, friendliness, courtesy, tact, empathy, cooperation, concern, politeness respect and dignity to others; relates well to people from varied backgrounds and different situations. The incumbent receives, greets and direct callers over the telephone and in person with precise clear instructions. incumbent provides a variety of information about the organization, its functions, and activities and is able to meet the needs of the individual and explain in general terms the information in a way that is understandable to the target audience. or to resolve the confusion surrounding the inquiry. The incumbent provides the assistance requested to ease the experience of the customer. The incumbent directs Veterans, visitors, and callers to appropriate staff member and/or department based on specific requests or by determining the nature of the need and initiates service recovery when needed. The incumbent takes accurate messages and ensures their delivery to support a responsive culture to the customer. The incumbent provides personal wayfinding assistance and often takes Veterans and visitors to locations when they have difficulties with instructions provided. The incumbent provides excellent customer service via the telephone and face-to-face simultaneously. The incumbent ensures customers are greeted with respect and dignity.
• The incumbent can perform under pressure and under difficult circumstances and monitors emergency situations and responses. Inquires vary widely and information given requires an explanation of office functions, describing specific requirements, providing basic instructions, or a similar degree of detail. Inquiries received sometimes require evaluation to determine the most useful appropriate information, resolve inconsistencies in available information, or provide alternatives.
• The incumbent will personally work with customers in determining the nature of the need, question, or complaint, respond to questions, provide information, and navigation guidance, and refer matters to the appropriate area supervisor and/or patient representative for action as appropriate.
• The incumbent performs work of general office support which encompasses a variety of different duties and responsibilities.

Work Schedule: Monday through Friday; 9:00am-5:30pm
Virtual: This is not a virtual position.
Position Description/PD#: Information Receptionist/PD92171A
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not Approved
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required

Starting at $39,007 Per Year (GS 4)

The Licensed Practical Nurse will function in a variety of settings within the Medical Center. Work consists of personal nursing care duties, treatments, diagnostic support, recording, patient teaching and rehabilitation. The work of a Licensed Practical Nurse involves regular and recurring exposure to infection and transmittal diseased and ordinary risks and discomforts requiring incidence of unpredictable, assault behavior, unintentional related to confused, disoriented Veterans and/or patients with psychiatric disorders/history. Duties may include but are not limited to:

• Document patient care observation and information according to Policy and Procedure on appropriate forms.
• Follow safe practices and procedures to guard patient and personal safety as well as the safety of other individuals in the Medical Center.
• Carrying out patient care based on the Veterans condition and using judgement in selecting the appropriate order and sequence of procedures and treatments.
• Accurately recognize report and record relevant patient information.
• Perform support duties for complex diagnostic tests and or/specialized practices or procedures, which include preparing the patient, assisting in the diagnostic examination, preparing, and handling specialized instruments, and monitoring the Veterans condition before, during and after procedures.
• Establish constructive relationships with individual patients and their families to elicit feeling and attitudes, and to promote positive relationships, communication, and socialization skills.

Work Schedule: Part Time, 7:00 a.m. - 7:30 p.m. Sunday through Saturday. Schedule is based on the clinic needs.
Compressed/Flexible:Not Available
Telework: Not Available
Virtual: This is not a virtual position.
Financial Disclosure Report: Not required

Starting at $49,157 Per Year (GS 00)

The incumbent serves as a Lead Medical Support Assistant for the Clinic Operations & Access Management Service (CAMS). The Lead MSA monitors and makes work assignments, provides input on performance, resolves daily workplace issues and maintains efficient workflow. Assignments at this level include, but are not limited to:

• Assuring coverage of all areas of responsibility.
• Conducting ongoing reviews to ensure quality of work.
• Ensuring accurate and timely scheduling of appointments.
• Providing guidance to staff members to include changes in policies and procedures.
• Distributing and balancing workload.
• Creating and maintaining employee work schedules.
• Orienting and providing on-the-job training for new and current employees.
• Ensuring all training requirements are met.
• Organizing the work structure of assigned areas.
• Acting as liaison between MSA and staff in order to resolve day to day conflicts.

Work Schedule: Monday - Friday, 7:30 AM - 4:00 PM
Compressed/Flexible: Not Available
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: PD92474-0
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS):Not Authorized
Financial Disclosure Report: Not Required

Starting at $59,256 Per Year (GS 7)

The AMSA provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources.

Some of the major duties of this position include, and are not limited to:

• Answering phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit.
• Scheduling, canceling, re-scheduling patient appointments and/or consults, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.
• Entering no-show information.
• Monitoring appointment requests from multiple electronic sources.
• Verifying and updating demographics and insurance information when patient's check-in for appointments.
• Processing laboratory related activities such as dictation, transcription, upload reference lab results, etc.
• Coordinating administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals and determines appointment type based on the patient's eligibility status (i.e., TRICARE, sharing agreements, collaterals, research patient, VA employee, etc.).
• Coordinating with the patient care team to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and makes adjustments as necessary.
• Developing and/or maintaining effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies.
• Processing incoming patient secure messaging through My Healthy Vet and coordinates with care team as appropriate.
• Participating in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team.
• Setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
• Identifying incomplete encounters and communicating findings to providers, as needed.
• Entering appropriate information into the electronic record; monitoring pre-appointment information and/or requirements to assure readiness for patient visit/procedure.
• Managing patient systems to verify and validate accuracy and resolve issues; evaluating patient information and clinic schedule lists to determine whether the patient requires an immediate appointment; informing team members about shared patients.

Work Schedule: Primarily Monday through Friday (schedule to be discussed during interviews).
Telework: Not Available.
Virtual: This is not a virtual position.
Functional Statement #: 92306A
Relocation/Recruitment Incentives: Not Authorized.
Permanent Change of Station (PCS): Not Authorized.
Financial Disclosure Report: Not Required.

Starting at $53,324 Per Year (GS 6)

Duties include, but are not limited to:

• Responsible and accountable for individual nursing practice and determines the appropriate delegation of tasks consistent with the nurse's obligation to provide optimal care.
• Assess, plans, implements, and evaluates care based on skin and wound assessment findings.
• Ability to formulate a plan of care based on nursing assessments.
• Seeks guidance in how to improve care provided to residents and families.
• The nurse brings principles and theory with limited application of critical thinking skills.
• Seeks documentation guidance from the Minimum Data Set (MDS) Coordinator to ensure accuracy of the Resource Utilization Group (RUG) score.
• Demonstrates proficiency in performing the full scope of wound assessment and management including measurement, staging of pressure injuries, cleansing, application compression therapy, and selection and application of wound care treatments and therapies.
• Completes comprehensive skin and wound assessments and recommends appropriate prevention and/or treatment interventions (and may include ostomy and continence care).
• Treatment recommendation may include wound dressings, advanced therapies, specialty mattresses, innovative technology (mobile application, 3D imaging, TeleWound, etc.) and other resources.
• Provides timely and accurate documentation of skin and wound issues using Veterans Affairs (VA) approved enterprise standardized electronic health record (EHR) system.
• Seeks guidance in how to improve wound care provided to patients.
• Delegates elements of care to the appropriate individual based upon assessed needs, condition, and safety of the patient. The Wound Care RN brings principles and theory with limited application of critical thinking skills.
• This position will help support the Wound Outpatient clinic and help support other areas in the Community Living Center.
• This position also requires wound certification that will be obtained within a year of accepting this position.

Preferred Experience: Wound Care certified or willing to get wound care certified within a year of hire. Would also be a back up for the RN in the Wound clinic.

VA offers a comprehensive total rewards package: VA Nurse Total Rewards

Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory

Work Schedule: Monday - Friday 9:00 AM - 5:30 PM
Telework: Not Available
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

Starting at $74,187 Per Year (VN 00)

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Major Duties:

• Perform seed collection and propagation of native seeds.
• Help control invasive plant species.
• Rehabilitate and replant degraded areas.
• Monitor rare plant species.
• Assist with hazard tree management.

Area Information:

This position is stationed at South Rim of the Grand Canyon National Park located in Northern Arizona. The South Rim is approximately 60 miles north of Williams and 82 miles Northwest of Flagstaff, at an elevation of 7,000 feet. Temperatures range from approximately 90 degrees in the summer to 0 degrees in the winter. Annual precipitation averages around 13 inches.

Grand Canyon Village has schools K-12, a daycare center, post office, general store, churches, a recreation center with gym, a public library, a clinic with resident physicians, and several restaurants. The park community consists of some 2,500 people, including employees of the NPS and concessioners and their family members. There are often employment opportunities for family members in the park and surrounding areas. The park community is small enough that many employees choose to walk or bike from their homes to work. Complete shopping, educational, medical, and professional services are available in Williams and Flagstaff. Flagstaff has a population of about 75,000 and has multiple K-12 public and private schools, Northern Arizona University, and diverse community, medical and other support services. Recreational opportunities include hiking, backpacking, fishing, cross-country and downhill skiing, and golfing in nearby communities.

Starting at $17.01 Per Hour (GS 3)