Total 4 Customer Service job vacancies in Reno, Nevada

Salary range for Reno, Fallon, & Susanville is $56,648 to $73,644
Salary range for Winnemucca is $44,117 - $57,354.
Salary range for Gardnerville is $48,777 - $63,412.

Work Schedule: Monday through Friday, tour of duty may vary depending upon agency needs
Telework: Available - Ad-hoc
Virtual: This is not a virtual position.
Functional Statement #: 40215A
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required

The Advanced MSA works collaboratively in an interdisciplinary coordinated care delivery model (i.e., patient aligned care team). The Advanced MSA coordinates with the patient care team to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary).

Duties of the position include, but are not limited to:

• Develop/maintain effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies.
• Assist with communications during the inpatient to outpatient discharge.
• Communicate with non-VA medical facilities.
• Facilitate/process secure messaging with the patient and team.
• Notify patients of normal lab results.
• Develop and manage a tracking system for follow up care such as consults, tests, etc.
• Participating in team huddles and team meetings to manage and plan patient care;.
• Scheduling patient appointments.
• Setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
• May work with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record.
• Monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work).
• Managing electronic wait list to verify and validate accuracy and resolve issues.
• Participating and providing input in problem solving on operational issues or procedures in team meetings, performing administrative follow up actions.
• Participating in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care.
• Evaluating patient information and clinic schedule lists to determine whether patient is vested.
• Educating providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and bringing to the attention of the provider.
• Higher level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time.
• Plans and organizes work with general assistance from the supervisor as to meet local and VA-wide time frames to complete analysis requirements, reports and special assignments and only refers to the non-routine and high technical problems to their supervisor.
• Responsible for reporting backlogs, difficulties in meeting deadlines, uncooperative physicians, or difficulty in securing information from clinicians or the record. Is responsible for maintaining the confidentiality of information obtained to carry out required duties.
• Routinely communicates with physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information.
• Works independently making decisions based on guidelines, precedents and regulations and performs duties in such a manner that only minimal supervision is required
• Other duties as assigned by management.

• Serve the district in all needs for property and fleet vehicles. Maintains positive relationships with all users and employees within the district.
• Responsible for maintaining inventory control over large amounts of assets using complex automated control systems.
• Provide interpretation of the regulations governing acquisitions and administration of common and specialized assets
• Evaluate the asset management program and recommends corrective actions when needed, such as pointing out glitches in the fixed asset system, and recommending standardized reports.
• Manage the district fleet program including acquisition, replacement, and disposal of the district’s motor vehicle fleet.
• Provide district-wide direction on planning, acquisition, management, inventory, utilization, and disposal of al personal property to include computer equipment, radios, trailers, etc.
• Conduct periodic inventories to maintain accurate inventory lists, determine stocking and reorder needs, initiates appropriate purchases and creates/initiates Purchase Request Authorizations.

• Provide general information concerning office(s) operations to the public both orally and in writing.
• Prepare appropriate receipts, records, and tracking forms. Deposit monies in strict accordance with Department of Treasury instructions.
• Reconcile accounts receivable, aging analysis reports, and suspense and unearned accounts.
• Ability to use various types of computer programs to maintain and retrieve information from automated applications/data systems.
• Work in a records system and pertinent BLM manual sections regarding Federal records retention and disposal in order to provide administrative assistance in the completion of records reviews, inventories, and dispositions.
• Process refunds and track the status of trespass register and contributed funds.

The Supervisory Program Specialist (Assistant Chief/Business Manager), is responsible for a wide range of administrative functions including Decision Support-Systems (RES), budget management, resource allocation, Health Information Management, Veteran benefits and eligibility for Community Care (CC), workload data management, customer service and vendor relations for claims processing and the establishment of a community care network across all VASNHCS.

Major duties include but not limited to:

• Formulates and issues policies relating to the broad area of patient administration which provides a basis for sound administrative practices, define responsibilities for carrying out specific functions, provides recognized authority consistent with applicable law under which action taken to minimize the possibility of unauthorized action or unfavorable criticism, and facilitates decisions to promote consistency of interpretation and application across organizational lines.
• Provides accurate and routine data analyses and evaluations.
• Applies Veterans Health Administration laws relating to the determination of eligibility for both inpatient and outpatient related services and benefits.
• Investigates and develops facts, conclusions, and recommendations in those matters requiring investigations that come within the jurisdiction of the facility.
• Review's patient administration and patient care functions to identify areas where studies should be made and initiates management improvement surveys by staff and operation personnel.
• Provides comprehensive analysis and reports on program accomplishments to include evaluation of effectiveness of station operations and work performance to assist management in planning and decision making.
• Prepares and/or reviews and evaluates financial analysis, summaries, recurring or non-recurring reports which keep management advised of the current financial situation in the Medical Center.
• Other duties as assigned.