Total 581 Customer Service job vacancies in Remote - Pennsylvania

• Serve as program sponsor for one or more of the Farm Loan Program (FLP) automated systems and works as an integral part of the FLP automation team.
• Prepare and develop training and training materials on automated systems in addition to conducting training using the latest audio and video equipment available.
• Develop and recommend new or substantially modified nationwide plans, policies and procedures for administering Farm Loan Programs.
• Review and evaluate Farm Loan Programs to ensure that they are being effectively carried out and are consistent with statutes, regulations, policies and program objectives as well as agricultural management methods and techniques.
• Develop legislative proposals, analyzes proposed legislation and prepares necessary legislative reports on program impact for Agency and Departmental review including economic and credit impact statements.
• Review FSA State instructions and directives for conformance with laws, regulations and national office procedures.
• Develop and write proposed and final regulations, including clearance through FSA and USDA to publication in the Federal Register.

• The duties may include, but are not limited to:
• Ensures that crosswalks for the financial and real property management databases are developed.
• Provides assistance with leadership and participates in developing, improving, and maintaining APHIS’s Real Property Portfolio to include property acquisition, utilization, etc.
• As a technical resource the Asset Manager works in collaboration with the subject matter expert to provide direction and instruction as necessary to the Realty Specialists.
• Maintains and creates report formats that track expiring leases and lease changes.
• Training will be coordinated, planned, developed and presented by the incumbent using hands-on environment training.

• The duties may include, but are not limited to:
• Provides services for implementing Federal and Departmental policy, planning and programs for the Acquisition and Asset Management Division, Real Property Team.
• Provides expert real property advisory services to management, is the technical real property contact and supervises real property personnel within Marketing and Regulatory Programs.
• Advises on the resolution of critical or unusual problems for a broad range of complex, frequently long-term, realty projects in situations affecting agency-wide operations.
• Prepares and presents reports and briefings on significant issues related to agency and/or GSA leases.
• Coordinates major realty program functions within the Agency and among other agencies and departments.

• Provides expert advice on information technology (IT) contracting policy and approaches. Initiates, develops, and recommends acquisition policies, procedures, guidance, and controls for ITC.  Initiates, develops, recommends, coordinates, and implements procurement policies and guidance associated with the full-range of ITC services. Develops position papers and viable recommendations to respond to specific procurement issues and developments.
• Conducts internal quality assurance reviews associated with ITC contracts. Reviews contracting and contract modification records for consistency with prescribed procedures as well as for soundness of decision. Initiates, recommends, and implements quality improvement techniques to improve the processing of contracting actions.
• Works in full partnership with internal and external stakeholders as it relates with the various service components of the ITC business portfolio to plan and develop the acquisition vehicles necessary to meet the portfolio's service requirements.
• Undertakes or directs special studies as needed and prepares special reports relating to acquisition activities. Maintains contractual data and history, along with other indicators of program execution and effectiveness and compiles data for statistical management reports.

• Develops and implements Cyber Security Supply Chain Risk Management (C-SCRM) policies and processes across all FAS supply chain business functions.
• Determine supply chain and contract compliance risk by evaluating vendor business strategies and contract requirements, researching information security standards, conducting supply chain vulnerability analyses and risk assessments and risk reduction strategies for software, IT products and services, complex IT solutions and the associated third party risks involved with solution components and services. Develop and execute compliance checking activities and track remediation activities through various stages of a software, system and acquisition solution life cycle.
• Oversees remediation to ensure known cyber supply chain security risks and compliance risks are appropriately managed for software, IT products and services and complex IT solutions.
• Develops effective working relationships with stakeholders and maintains these relationships throughout projects, providing technical expertise, market research, and related compliance and C-SCRM support, keeping stakeholders advised of problems, solutions and developments on projects as they progress.

• Performs financial analysis, reporting, and information management functions for the state.
• Coordinates with NSDT to identify and resolve questions and errors related to budget allocations, execution, reporting, and payments.
• Provides training and guidance to state leaders, program staff and partners (as appropriate) on applying financial analysis techniques and interpreting results to support decision-making and effective management.
• Prepares a variety of recurring and non-recurring reports pertaining to financial management of programs and functions, for presentation to the supervisor and other management officials.
• Performs a variety of duties and assignments in support of the formulation, allocation, utilization, analysis, and reporting of financial resources necessary to accomplish the mission responsibilities of the state, area, and field offices of NRCS.
• Develops recommendations for new or revised procedures and controls, as well as corrective actions or methods to improve financial management effectiveness and efficiency and planning and utilization of state financial resources.
• Participates in conducting internal reviews and studies to evaluate the effectiveness of financial and resource management programs and practices to ensure compliance with applicable laws, regulations, policies, and procedures.
• Performs comprehensive analysis on financial metrics impacting budget performance, interprets financial analysis results, compiles and communicates comprehensive reports to show the cost of doing business at the state level.

WHAT IS THE SMALL BUSINESS SELF EMPLOYED (SB/SE)DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
-Small Business Self Employed Campus Collection Operations - Philadelphia

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

As a Front Line Manager you will:

• Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work.
• Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
• Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.
• Give advice, counsel or instruction to employees on work and administrative matters.
• Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.
• Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.
• Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.
• Identify developmental and training needs of employees, providing or arranging for needed development and training.
• Initiate ways to improve production, work processes and/or to increase the quality of the work directed.

• The duties described are for the full-performance level. At developmental grade levels, assignments will be of more limited scope, performed with less independence and limited complexity.
• The duties may include, but are not limited to:
• Performs annual risk assessments of all APHIS assessable units.
• Develops and performs scheduled reviews and/or testing.
• Develops written reports of all reviews and/or testing and present findings and recommendations annually at the APHIS Management Team Meeting.
• Ensures that APHIS is fully compliant with the requirements of newly revised 0MB Circular A-123.
• Develops research methods, plans reviews, conducts interviews, and fact findings.

• The duties may include, but are not limited to:
• Maintains strategic and operational plans for the operation of the team in alignment with the goals of USDA, APHIS, and Veterinary Services.
• Identifies program and administrative issues within Veterinary Services which would benefit from increased usage of informatics.
• Provides leadership and management to project-focused teams comprised of analysts and informatics specialists to develop data and approaches for reporting and analysis of the identified issues.
• Works across government, states, and industry to integrate comprehensive data as needed.
• Leads, designs, and implements solutions for generating decision options using the analytical data sets for organizational decision making at both the strategic and operational levels.
• Communicates project and team needs and works with peers to enroll or engage team membership from within Strategy and Policy, or other APHIS offices.
• Represents the Center in professional and public settings.
• The employee assigns and reviews the work of project teams to ensure timely performance, soundness, and value.

The Supervisory Human Resources Specialist salary will be based upon duty station and locality pay once selected. Locality tables may be found at: 2024 Federal Pay Tables

Positions located in the Anchorage, AK may be eligible for cost of living allowance (COLA) in addition to base salary. COLA rates may be found at: COLA

As a Supervisory Human Resources Specialist your duties will include but are not limited to the following:

• Provides guidance and advises managers, supervisors, administrative and HR staff associated with time and attendance processing, individual employee pay issues, overpayment recoveries, lump sum payments, leave audits, and leave programs.
• Ensures that biweekly time and attendance (T&A) reports are completed in the on-line T&A system, on a timely basis.
• Provides direction and information concerning employee pay; T&A procedures; payroll rules and regulations; and operation and enhancement of the automated T&A system.
• Oversees a staff of HR Specialists and Assistants. As a first line supervisor, the incumbent assigns work and priorities to subordinates; evaluates work performance, advises, counsels, and/or instructs employees on both work and administrative matters.
• Responds to specific and programmatic questions; and identifies situations where additional clarification is needed.
• Maintains contacts with Human Resources and administrative staff throughout the Fish and Wildlife Service in order to identify and resolve payroll related problems.

• The duties may include, but are not limited to:
• Supervising subordinates more than 25% of the time including, but not limited to, recruitment, selecting, appraising, rewarding, addressing performance problems, and fostering an inclusive workplace.
• Ensure that proper and timely attention is devoted to high level, high priority, urgent and/or controversial issues, problems, situations, or information requests.
• Researches, analyzes and writes materials relating to program issues, or those for which there is no clear program definition.
• Prepares speeches and talking points for the Deputy Administrator and Associate Deputy Administrator as needed.
• Monitors status of actions of interest to the Chief of Staff and provides status reports in various forms.
• Elicits cooperation and participation from staff and other resources contributing to action tasks, written products, and reports developed on behalf of the Chief of Staff.
• Develops agenda, coordinates input and preparation of necessary background materials, and monitors status of action in response to decisions made.
• Advises officials in the Office of the Deputy Administrator as well as staff across all program lines on policy development, operational planning, and day-to-day management of headquarters operations.