Total 580 Customer Service job vacancies in Remote - Maryland

Serves as the focal point for proposed changes to the MAS Solicitation from various internal and external stakeholders.

Leads a team responsible for development of a MAS Solicitation Change Package, to include GSA form 1649, for each recommended change that will be sponsored by the MAS Solicitation Management Team. 

Advises and supports implementation of the Supply Chain Risk Management strategy for the MAS Program and supports implementation of the MAS Communications plan for the MAS Program.

Serves as alternate to the MAS Solicitation Contracting Officer, holding a GSA Senior Unlimited Acquisition Warrant - Level IV, capable of executing CO authority for the MAS Solicitation.

Evaluates resource requirements for the proper performance of MAS contract award and administration  functions, recommends allocation of FAS resources across MAS contracting activities within each portfolio.

Manages the human resources of the MAS Solicitation Management Team. Establishes organizational structure, allocates work force and financial allocations and delegates authority and responsibility as needed. 

Ensures contracting officers on the MAS Solicitation Management Team are warranted, meet educational requirements and adhere to applicable regulations/laws and receive required continuing education/training. 

Performs other duties as assigned.

• The duties may include, but are not limited to:
• Establishes and maintains cooperative relationships with other agencies, laboratories, organizations, institutions and individuals in meeting program needs and objectives.
• Participates as the WS representative, providing coordination of disease management actions and communications related to disease control and surveillance activities.
• Represents the National Wildlife Disease Coordinator and Assistant Coordinators at various meetings, councils and conferences to provide program overviews, accomplishments and scientific findings.
• Drafts such overviews, presentations and publications in consultation with Supervisor.
• Determines the types of logistical and personnel support for wildlife disease surveillance activities and pre and post sampling activities.
• Participates in disease control activities, develops cooperative relationships, and assists the states and other agencies in accomplishing wildlife disease control objectives.
• Responsible for drafting documents and providing written and oral guidance on collecting, preserving, and shipping biological samples from a variety of animal species.
• Responsible for gathering, compiling, and analyzing data collected from disease control and surveillance activities.
• Responds to emergency disease outbreaks involving foreign animal, zoonotic, or other diseases where wildlife may be involved.

• The duties described are for the full-performance level. At developmental grade levels, assignments will be of more limited scope, performed with less independence and limited complexity. The duties may include, but are not limited to:
• Plans, develops, designs, delivers, and evaluates education, training, and career development programs for VS personnel on a national basis.
• Provides leadership and serves as the coordinator, consultant, and troubleshooter for the programs, methodologies, and techniques for evaluating the effectiveness of training programs.
• Develops techniques and surveys to appraise performance, skill, and knowledge levels of training participants.
• Uses the findings of evaluations to design, develop, revise, and improve training programs.
• Assesses, identifies, recommends, uses, and trains others on the use of distance-learning approaches and tools for training sessions.
• Adopts, recommends, and develops new and innovative training and development approaches to experimental or training activities when traditional approaches are not applicable or effective.
• Participates in developing and establishing policy, procedures, and guidelines for the delivery of training and development programs.

• The duties described are for the full-performance level. At developmental grade levels, assignments will be of more limited scope, performed with less independence and limited complexity.
• The duties may include, but are not limited to:
• Responds to requests for information on behalf of the Director’s Office.
• Supports the Director’s office by researching requests and analyzing available information, data, resources, etc. to provide leadership with accurate situational awareness and support decision making.
• Works closely with the program Chief of Staff and Deputy Chief of Staff as well as other program area Chiefs and Critical Issues Managers to facilitate the timely flow of information and resolve problems.
• Drafts messages to APHIS employees on a wide range of safety and health, security and emergency matters.
• Drafts mini memos, briefing papers, correspondence and other written documents on behalf of division leadership in response to emerging or other critical issues.
• Prepares presentations and talking points for program and division leadership leveraging PowerPoint and other presentation tools.
• Serves as a project manager helping to plan, direct and facilitate small-scale projects on behalf of the Director’s office.
• Assists with the development of division project workflow processes, both manual and electronic to facilitate the effective, efficient, and timely flow of projects and other requests
• Plans and coordinates the monthly division All Staff meeting, managing the calendar, developing the agenda, inviting speakers, and providing advance information to employees so they come prepared to each meeting.
• Responsible for planning an annual division Leadership Team offsite and biannual division All Staff offsite meeting.

• The duties described are for the full-performance level. At developmental grade levels, assignments will be of more limited scope, performed with less independence and limited complexity.
• The duties may include, but are not limited to:
• Plans, organizes, and conducts direct control operations to reduce wildlife damage within a geographical area or technical/subject area.
• Inspects and surveys areas and, as necessary, will revise existing WDM programs.
• Determines strategies and logistics for providing services.
• Uses WDM tools/devices which may include some or all of the following depending on need in assigned area: firearms; foothold, body-grip, cage traps; foot snares; neck snares; chemical control methods.
• Utilizes knowledge of WDM methods and strategies to independently recommend appropriate WDM strategies.
• Identifies current, and forecasts future, damage problems and relates them to the damage-causing species.
• Modifies or adapts established damage control techniques as necessary to meet local conditions.
• Assists in the negotiation of cooperative service agreements with landowners, lessees, or administrators.

• Assists with project oversight, billing, procurement initiation actions, administrative activities, receipt, storage, maintenance, and distribution to support the projects operations.
• Performs routine aspects of supply work based on practical knowledge of inventory management, supply fulfillment and storage management procedures and policies.
• Applies guidelines in handling specific supply problems or situations in automated system operation and as appropriate, produces system problem reports that determine reasons for rejections.
• Receives, reviews, consolidates, and accounts for system problem reports and change proposals from supported activities and ensures subsequent distribution for projects.
• Loads and unloads material, maintaining required trip distribution records, adhere to safety regulations and provide guidance when involved in warehouse operations.

"The major duties of the position include, but are not limited to, the following:

• The Project Specialist is responsible for assisting the Project Manager (PM) in initiating, establishing, guiding, and controlling one or more DSC design/construction projects from inception through completion.
• Incumbent uses knowledge of the NPS organization, Denver Service Center operations, financial, and scheduling processes as well as professional discipline skills to help guide project formulation, and development through to completion of projects that are within quality, budget, and schedule commitments.
• Incumbent will be responsible for writing scopes of work; developing Government estimates; assisting in the negotiation of task orders and construction contracts; coordinating contracted efforts; providing quality assurance of contracted products; and closing out compliance, pre-design, design, and construction management efforts provided by numerous external contractors performing professional services on major, simple to highly complex, multi-phased projects for the Denver Service Center, and the National Park Service (NPS)
• If deficient work is encountered, the incumbent works expeditiously with the A/E and or Construction Management (CM) firm to resolve all outstanding issues. Incumbent serves as the primary or alternate Contracting Officer's Representative (COR) on assigned projects.

• The duties described are for the full-performance level. At developmental grade levels, assignments will be of more limited scope, performed with less independence and limited complexity.
• The duties may include, but are not limited to:
• Participate in planning, developing and implementing a program of consults, technical training, and evaluative activities to achieve compliance with Occupational Safety and Health Standards (OSHA).
• Perform environmental safety and health inspections in a variety of workplaces, noting hazardous conditions and unsafe work practices.
• Conduct regular safety and health-related inspections and checks throughout the facilities, to determine compliance with Federal safety and occupational health standards.
• Prepare technical reports based on findings of studies and inspections and recommends corrective safety measures and procedures.
• Conduct diversified health and safety management studies and interpret policy in the areas of occupational safety, health, motor vehicles, wellness, and the environment
• Provide for technical training assistance to management personnel, supervisory, employees, and employees' representatives
• Serve as a Safety Officer under the Incident Command structure for Emergency Program Deployment and ensure requirements are met under the APHIS Emergency Mobilization Guide
• Plan, conduct, and coordinate the investigation of Federal employee complaints, facilities, and serious accidents or incidents which threaten or impair their safety and occupational health
• Prepare preliminary findings and recommendations for the elimination of hazards and develop plans for implementation of corrective actions.

• The duties may include, but are not limited to:
• Analyzes reports, bookkeeping, and financial data to assure conformance with policy as it relates to regulations and management principles.
• Prepares analytical reports for the purpose of providing management awareness, recommendations for improvement and/or corrective actions.
• Use qualitative and quantitative techniques to plan, analyze and evaluate the effectiveness of the user fee program and recommends ways to improve programs and enhance financial viability.
• Identifies and improves financial status by analyzing results, monitoring variances, identifying trends, and recommending actions to management.
• Provides forecasts and analysis of the potential effects of financial activity on program or program viability.
• Plans, implements, and coordinates a variety of special projects and studies of interest concerning all phases of the user fee program.

• The duties may include, but are not limited to:
• Evaluates all resource needs of the organization, submits formal budgetary and staffing proposals to Science and Technology Leadership and is accountable for properly administering budget allocations.
• Designates project leaders and oversees the organization's system of assigning work to individual scientists and support staff.
• Oversees the organization's proper utilization of PPQ and Science and Technology work measurement tools and develops supplemental measurement systems.
• Ensures the scientific integrity and professionalism of the organization's work, proper synchronization with other PPQ Safeguarding efforts, and full utilization of resources.
• Provides leadership to theoretical scientific and policy issues of the agency, such as developing technology to exclude or manage targeted invasive species.
• For both internal and external recruitment, the incumbent works with the Science and Technology Resource Management Specialist on recruitment strategies and development of rating plans.

**This position is being announced concurrently under Excepted Service Examining Plan/Merit Promotion Plan (ESEP/MPP) procedures. Please review vacancy announcement number IHS-25-PX-12599857-ESEP/MP; for eligibility requirements. NOTE: Applicants must apply separately for each announcement in order to be considered.**

• Primary duties are providing oversight and subject matter expertise for healthcare information systems, which can include consultation with facilities throughout the area on supported systems. The oversight includes implementation, maintenance, training and technical support of supported healthcare information systems used in the hospital, ambulatory care and public health settings.
• Support functions and coordinate activities to support other supported systems that integrate with the electronic medical record system to include the master patient index, health information exchange, and personal health record.
• Manages the customization of the site parameters and addresses integration issues with other software packages.
• Provides training to end-users on current software applications as needed.
• Evaluates and makes recommendation concerning overall plans and proposals regarding this programs that impacts all area wide services units.

**This position is being announced concurrently under Delegated Examining Plan (DE) procedures. Please review vacancy announcement number IHS-25-PX-12599858-DE; for eligibility requirements. NOTE: Applicants must apply separately for each announcement in order to be considered.**

• Primary duties are providing oversight and subject matter expertise for healthcare information systems, which can include consultation with facilities throughout the area on supported systems. The oversight includes implementation, maintenance, training and technical support of supported healthcare information systems used in the hospital, ambulatory care and public health settings.
• Support functions and coordinate activities to support other supported systems that integrate with the electronic medical record system to include the master patient index, health information exchange, and personal health record.
• Manages the customization of the site parameters and addresses integration issues with other software packages.
• Provides training to end-users on current software applications as needed.
• Evaluates and makes recommendation concerning overall plans and proposals regarding this programs that impacts all area wide services units.

The major duties of the ST Specialist (Systems Analysis) position include, but are not limited to, the following:

• Serves as a Senior Information Technology Product Manager for one or more technically complex digital products.
• Provides oversight for development, analysis and/or evaluation procedures for existing and potential information technology products.
• Serves as a liaison between program leadership, IT leadership and IT development staff to define and manage product vision and strategy.
• Leads cross functional teams including designers and software engineers to deliver products and service in an iterative manner to meet mission and user needs.
• Ensures products and services are designed with a focus on user-centered principles and support mission objectives.