Total 580 Customer Service job vacancies in Remote - Maryland

• The duties described are for the full-performance level. At developmental grade levels, assignments will be of more limited scope, performed with less independence and limited complexity.
• The duties may include, but are not limited to:
• Performs annual risk assessments of all APHIS assessable units.
• Develops and performs scheduled reviews and/or testing.
• Develops written reports of all reviews and/or testing and present findings and recommendations annually at the APHIS Management Team Meeting.
• Ensures that APHIS is fully compliant with the requirements of newly revised 0MB Circular A-123.
• Develops research methods, plans reviews, conducts interviews, and fact findings.

• The duties may include, but are not limited to:
• Maintains strategic and operational plans for the operation of the team in alignment with the goals of USDA, APHIS, and Veterinary Services.
• Identifies program and administrative issues within Veterinary Services which would benefit from increased usage of informatics.
• Provides leadership and management to project-focused teams comprised of analysts and informatics specialists to develop data and approaches for reporting and analysis of the identified issues.
• Works across government, states, and industry to integrate comprehensive data as needed.
• Leads, designs, and implements solutions for generating decision options using the analytical data sets for organizational decision making at both the strategic and operational levels.
• Communicates project and team needs and works with peers to enroll or engage team membership from within Strategy and Policy, or other APHIS offices.
• Represents the Center in professional and public settings.
• The employee assigns and reviews the work of project teams to ensure timely performance, soundness, and value.

The Supervisory Human Resources Specialist salary will be based upon duty station and locality pay once selected. Locality tables may be found at: 2024 Federal Pay Tables

Positions located in the Anchorage, AK may be eligible for cost of living allowance (COLA) in addition to base salary. COLA rates may be found at: COLA

As a Supervisory Human Resources Specialist your duties will include but are not limited to the following:

• Provides guidance and advises managers, supervisors, administrative and HR staff associated with time and attendance processing, individual employee pay issues, overpayment recoveries, lump sum payments, leave audits, and leave programs.
• Ensures that biweekly time and attendance (T&A) reports are completed in the on-line T&A system, on a timely basis.
• Provides direction and information concerning employee pay; T&A procedures; payroll rules and regulations; and operation and enhancement of the automated T&A system.
• Oversees a staff of HR Specialists and Assistants. As a first line supervisor, the incumbent assigns work and priorities to subordinates; evaluates work performance, advises, counsels, and/or instructs employees on both work and administrative matters.
• Responds to specific and programmatic questions; and identifies situations where additional clarification is needed.
• Maintains contacts with Human Resources and administrative staff throughout the Fish and Wildlife Service in order to identify and resolve payroll related problems.

• The duties may include, but are not limited to:
• Supervising subordinates more than 25% of the time including, but not limited to, recruitment, selecting, appraising, rewarding, addressing performance problems, and fostering an inclusive workplace.
• Ensure that proper and timely attention is devoted to high level, high priority, urgent and/or controversial issues, problems, situations, or information requests.
• Researches, analyzes and writes materials relating to program issues, or those for which there is no clear program definition.
• Prepares speeches and talking points for the Deputy Administrator and Associate Deputy Administrator as needed.
• Monitors status of actions of interest to the Chief of Staff and provides status reports in various forms.
• Elicits cooperation and participation from staff and other resources contributing to action tasks, written products, and reports developed on behalf of the Chief of Staff.
• Develops agenda, coordinates input and preparation of necessary background materials, and monitors status of action in response to decisions made.
• Advises officials in the Office of the Deputy Administrator as well as staff across all program lines on policy development, operational planning, and day-to-day management of headquarters operations.

• The duties may include, but are not limited to:
• Supervising subordinates more than 25% of the time including, but not limited to, recruitment, selecting, appraising, rewarding, addressing performance problems, and fostering an inclusive workplace.
• Advises officials in the Office of the Deputy Administrator (ODA) on policy development, operational planning, and day-to-day management of headquarters operations.
• Serves as a conduit for communication to internal and external stakeholders and ensures proper and timely attention is devoted to high level, high priority, urgent, and/or controversial situations.
• Directs involvement and/or make assignments to program officials to provide background or staff work products in support of such activities.
• Participates with the Deputy Administrator and VS executive team (VSET) in processes associated with making and communicating critical policy and program management decisions.
• Provides liaison between the Deputy Administrator, VSET, and other managers through the organization.
• Prepares speeches and talking points for the Deputy Administrator, facilitates topical or decision-point discussion groups, and ensures appropriate preparations are made for executive gatherings.
• Develops agenda, coordinates input and preparation of necessary background materials, and monitors status of action in response to decisions made.

• The duties described are for the full-performance level. At developmental grade levels, assignments will be of more limited scope, performed with less independence and limited complexity.
• The duties may include, but are not limited to:
• Communicate regularly with project leads and other staff to determine how projects are progressing.
• Generating regular project and road map status reports.
• Act as the point of contact for project leads to communicate personnel and resource needs.
• Work with individual project leads to develop project specific tracking and management tools in either MS Teams, MS Excel, MS Project, or MS Planner.
• Work with project leads in identifying and mitigating potential risks to projects.
• Working with project leads to ensure that proper project documentation is captured.
• Work with project leads and Leadership to solicit upcoming fiscal year budget needs according to the budget cycle.

• Carrying out office activities and functions pertaining to one or more of the program areas administered in the county.
• Interpreting and explaining procedures, program regulations and forms to producers and other agency personnel.
• Utilizing various web-based software applications to maintain producer data and processing automated forms.
• Using a high degree of initiative and judgment in planning and carrying out assigned tasks and resolving problems encountered.

• The duties may include, but are not limited to:
• Planning and directing investigations of alleged violations of federal regulations within APHIS’ programmatic jurisdiction .
• Oversees and coordinates IES support during special joint investigations and in emergency task force, incident command, and quick response situations.
• Provides managerial liaison in cross-jurisdictional cases, oversees intelligence-gathering initiatives, and oversees investigative activities to ensure the proper level of collaboration
• Serves as the first-level supervisor over a workforce consisting of as many as 10-15 Investigators
• Assigns cases to the Investigators, ensures case information and updates are entered into the IES Investigations Tracking and Enforcement Management System
• Reviews, assesses, and evaluates the efficiency and effectiveness of IES activities in the assigned area
• Represents program in meetings and conferences with other federal agencies, state and local government officials, and industry groups in the regulated community to encourage cooperation and compliance with APHIS laws and regulations.
• Participates as a member of the extended program Leadership Team in developing national policies and procedures, assessing program needs, establishing short- and long-term goals.
• Assists in evaluating budgetary, technological, and human resource needs to effectively support program operations, and recommends staffing and funding levels to senior program management.

• Provides guidance and services to support the mission of Directorate of Human Resources.
• Provides administrative and management advisory services relative to policies and procedures.
• Maintain an awareness of and evaluates the condition of various internal operating processed, procedures, and actions.
• Responsible for the day-to-day management of critical administrative programs and payroll systems in support of the organization and its' employees.
• Serves as a coordinator, manages civilian training requirements, oversees mandatory training, and has expert working knowledge of the various electronic automation systems.

• The duties may include, but are not limited to:
• Assign and review the work of staff to ensure timely performance, soundness, and value.
• Take appropriate action for any employee conduct matters or complaints that arise.
• Provide national leadership and technical direction in the formulation of programs and policies of the Agency which will have an impact on international relations.
• Develop and maintain plans for the operation of the unit and assists with strategic mid- and long-term operational planning.
• Provide expert advice within and outside the Agency on animal health surveillance, statistics, and/or epidemiologic principles.
• Represent the Center for Epidemiology and Animal Health in communications with partners and is responsible for working with and creating good relationships with other agencies and individuals.
• Provide accurate information to internal and external stakeholders that informs how they can contribute to surveillance, monitoring, and epidemiologic investigations.
• Work with unit teams to ensure project plans meet VS and APHIS goals, project designs will successfully achieve objectives with the reasonable cost, timelines are met, and reporting is timely.
• Analyze data resulting from program/projects to assure scientific accessibility and defensibility

System Integration and Deployment

• Provides strong analytical and problem-solving skills.
• Plan, design, develop, test, validate, and maintain interfaces between the electronic health record (EHR) and other systems to ensure seamless data exchange and interoperability.
• Develop specifications for maintenance protocols and refresh-cycle recommendations and requirements to avoid disaster and system compromise.
• Ensure recovery solutions are in place, functional, and tested routinely.
• Assist with issue resolutions related to infrastructure, networks, servers, end user devices, database management software, operating systems, and/or business application software systems.
• Provide technical and administrative analysis of agency information systems, identify problems and recommend solutions to improve efficiency, effectiveness, and security.
• Develop and conduct training programs for end users and other stakeholders on the use of information systems and technology.

• Exhibit the four levels of thinking, event, pattern, structure, and mental model, that contribute to the systems thinking approach necessary to realize how all the pieces in each system come together to be more than the sum of its parts.
• Contribute to the development of goals, priorities, and action plans for defining, integrating, and upgrading a comprehensive health information technology architecture that support multiple applications, platforms, and database types.
• Transform various inputs in actionable functional and non-functional requirements to ensure the system under development meets the needs of its users and stakeholders in an efficient, cost-effective manner that is compliant with any applicable regulation or standard.
• Utilize the Federal Acquisition Certification for Program/Project Managers (FAC P/PM) framework to plan, execute, and monitor assigned projects. This may involve activities such as: developing project schedules, budgets, performance metrics, security requirements, data management policy and procedures, conducting risk assessments and quality assurance reviews, engineering design and system reviews, technical implementation and change reviews, and trade-off analysis of health information technology products and solutions. These activities will include a broad spectrum of system elements such as: infrastructure, applications, configuration requirements, interfaces, performance controls, identity and access controls, security architecture, and regulatory environment.
• Assist in the development of Statements of Work (SOW) and written Task Orders.
• Maintain up-to-date knowledge of emerging technologies and trends in healthcare information systems and processes.
• Conduct research and prepare reports on issues related to agency information systems and technology and makes recommendations for improvements.
• Conduct studies and analysis of new and emerging technologies and provide recommendations to their application to agency information systems.
• Inform and communicate to management the status, progress, and results obtained throughout the lifecycle of assigned information technology projects.

System Integration and Deployment

• Provides strong analytical and problem-solving skills.
• Plan, design, develop, test, validate, and maintain interfaces between the electronic health record (EHR) and other systems to ensure seamless data exchange and interoperability.
• Develop specifications for maintenance protocols and refresh-cycle recommendations and requirements to avoid disaster and system compromise.
• Ensure recovery solutions are in place, functional, and tested routinely.
• Assist with issue resolutions related to infrastructure, networks, servers, end user devices, database management software, operating systems, and/or business application software systems.
• Provide technical and administrative analysis of agency information systems, identify problems and recommend solutions to improve efficiency, effectiveness, and security.
• Develop and conduct training programs for end users and other stakeholders on the use of information systems and technology.

• Exhibit the four levels of thinking, event, pattern, structure, and mental model, that contribute to the systems thinking approach necessary to realize how all the pieces in each system come together to be more than the sum of its parts.
• Contribute to the development of goals, priorities, and action plans for defining, integrating, and upgrading a comprehensive health information technology architecture that support multiple applications, platforms, and database types.
• Transform various inputs in actionable functional and non-functional requirements to ensure the system under development meets the needs of its users and stakeholders in an efficient, cost-effective manner that is compliant with any applicable regulation or standard.
• Utilize the Federal Acquisition Certification for Program/Project Managers (FAC P/PM) framework to plan, execute, and monitor assigned projects. This may involve activities such as: developing project schedules, budgets, performance metrics, security requirements, data management policy and procedures, conducting risk assessments and quality assurance reviews, engineering design and system reviews, technical implementation and change reviews, and trade-off analysis of health information technology products and solutions. These activities will include a broad spectrum of system elements such as: infrastructure, applications, configuration requirements, interfaces, performance controls, identity and access controls, security architecture, and regulatory environment.
• Assist in the development of Statements of Work (SOW) and written Task Orders.
• Maintain up-to-date knowledge of emerging technologies and trends in healthcare information systems and processes.
• Conduct research and prepare reports on issues related to agency information systems and technology and makes recommendations for improvements.
• Conduct studies and analysis of new and emerging technologies and provide recommendations to their application to agency information systems.
• Inform and communicate to management the status, progress, and results obtained throughout the lifecycle of assigned information technology projects.

• Ensure adherence to agency governance processes and federal government regulations and guidelines for technological systems and safeguarding of data.
• Develop and implement policies, procedures, and standards for the acquisition, development, and operation of agency information systems.
• Evaluate proposed rulemaking for health information technology and identify functional impact to existing agency operations.
• Collaborate with Indian Health Service and Office of Information Technology security experts to provide engineering designs and products necessary for implementation and enforcement of cybersecurity controls across the health information technology modernization effort.

• Provide leadership that facilitates team building, cooperation and motivates team members to accomplish group goals.
• Influence others to translate vision into action and promulgates long-term health information technology modernization objectives acting as a catalyst for organizational change.
• Collaborate with stakeholders to develop and analyze functional and non-functional requirements to ensure acquisition and development efforts will meet mission objectives.
• Collaborate with agency staff, contractors, and vendors to ensure that information systems meet requirements for functionality, performance, and security.
• Collaborate with development and implementation project teams to ensure efforts are completed on-time, within budget, and to the required standards.