Total 6 Customer Service job vacancies in Remote, SE1 8UL

As a Contract Specialist, you will:

• Receive procurement requests and determine type of requirement.
• Conduct research to determine the nature and adequacy of Government specifications, market conditions, ability of industry to modify existing goods or services, and delivery requirements.
• Prepare requests for quotations, requests for proposals or invitation for bids after completing all Treasury and Government required and necessary acquisition planning documentation and research.
• Evaluate bids, offers, or quotes to determine responsiveness and compliance with regulations, adequacy in meeting the Government's needs

• The duties may include, but are not limited to:
• Involved with the planning and development of purchase and financial assistance programs and procedures for carrying out the purchasing of commodity products.
• Determines both financial and technical responsibility of potential new vendors, and assists those vendors through the process to become an approved vendor.
• Reviews and analyzes relevant production and price data, and makes recommendations concerning the need for surplus removal purchase programs.
• Responsible for preparing accurate announcements, invitations to bid, requests for information, requests for proposals, and related contractual documents.
• Performs detailed analysis of bids received using processes and procedures designed to ensure the most advantageous awards for USDA nutrition assistance programs.
• Reviews, analyzes, and makes recommendations concerning various factors affecting ongoing purchase and other financial assistance operations.
• Ensures that the provisions of Sections 8 and 15 of the Small Business Act, as amended by PL 95-507 and the provisions of Executive Order 12138 are implemented in the procurement activities.
• Seeks and develops a sound relationship with contractors, industry organizations, and other interested parties.
• Examines Instrument and Notices of Assignment, invoices, claims, and other requests for payment for commodities provided to the Government.

**This position is being announced concurrently under Delegated Examining Plan (DE) procedures. Please review vacancy announcement number IHS-25-PX-12596444-DE; for eligibility requirements. NOTE: Applicants must apply separately for each announcement in order to be considered.**

• Primary duties are providing oversight and subject matter expertise for healthcare information systems, which can include consultation with facilities throughout the area on supported systems. The oversight includes implementation, maintenance, training and technical support of supported healthcare information systems used in the hospital, ambulatory care and public health settings.
• Support functions and coordinate activities to support other supported systems that integrate with the electronic medical record system to include the master patient index, health information exchange, and personal health record.
• Lead clinical decision support coordination; configuration, implementation, change management and support adherence to all applicable policies, procedures, and standards.
• Deliver and oversee technical support for internal and external customers, providers, community organizations, and other stakeholders.
• Monitors and supports efforts of informatics workflows and processes.
• Plan, develop or acquire, implement, maintain, and evaluate health information systems that are integrated with existing information technology systems across the continuum of care, including clinical, consumer, and public health domains, while addressing security,privacy, and safety considerations.
• Build support and create alignment for informatics best practices; lead health informatics initiatives and innovation through collaboration and stakeholder engagement across organizations and systems.

**This position is being announced concurrently under Excepted Service Examining Plan/Merit Promotion Plan (ESEP/MPP) procedures. Please review vacancy announcement number IHS-25-PX-12596448-ESEP/MP; for eligibility requirements. NOTE: Applicants must apply separately for each announcement in order to be considered.**

• Primary duties are providing oversight and subject matter expertise for healthcare information systems, which can include consultation with facilities throughout the area on supported systems. The oversight includes implementation, maintenance, training and technical support of supported healthcare information systems used in the hospital, ambulatory care and public health settings.
• Support functions and coordinate activities to support other supported systems that integrate with the electronic medical record system to include the master patient index, health information exchange, and personal health record.
• Lead clinical decision support coordination; configuration, implementation, change management and support adherence to all applicable policies, procedures, and standards.
• Deliver and oversee technical support for internal and external customers, providers, community organizations, and other stakeholders.
• Monitors and supports efforts of informatics workflows and processes.
• Plan, develop or acquire, implement, maintain, and evaluate health information systems that are integrated with existing information technology systems across the continuum of care, including clinical, consumer, and public health domains, while addressing security, privacy, and safety considerations.
• Build support and create alignment for informatics best practices; lead health informatics initiatives and innovation through collaboration and stakeholder engagement across organizations and systems.

• Senior project manager with responsibility for overall project management of prospectus level or equally complex or precedent setting projects. Leads the development of the most major, politically sensitive and complex project plans including methodology, resource requirements, timelines, priorities and budget impact. Directs and performs budget planning. Establishes evaluation criteria and measurements to assess projects. Prepares timelines for project completion, implementing a system for review, control, and reporting on project status.
• Ensures that projects delivered meet agreed to customer requirements. Manages all aspects of the of the project's finances. Ensures the latest trends and state of the art technologies in facility design, construction, alterations, space management, contracting, negotiations, and knowledge management are applied. Independently develops innovative solutions to address unanticipated project complications.
• Ensures the completion of project documents and makes certain they are uploaded into all necessary systems of record in order to track established performance metrics and historical trends. Conducts and documents lessons learned analysis.
• Negotiates and coordinates project plans, budget objectives and schedules with customer agencies to establish and/or manage customer expectations. Informs customer officials of project status and any requirements for additional agency initiated action.
• Works with stakeholders and key leadership in various Federal agencies, State and local governments, non-profits, community organizations, special interest groups, and environmentalists. Maintains and/or oversees continuous contact with Federal, State and local officials, and the media (in coordination with Public Affairs) with regard to project issues and status. Briefs key leadership on costs, impact, feasibility, alternatives, issues, recommendations and status of project development and implementation.
• Leads and facilitates the efforts and expertise of a wide range of disciplines. Serves as a mentor for team members and others.
• Directs the acquisition and management of large numbers and types of contracts supporting all aspects of leasing and/or Federal construction projects. Monitors progress and evaluates performance against contract requirements.
• Prepares or assists the Contracting Officer and/or the COR in the preparation of statements of work, determinations, findings and solicitation documents.
• Negotiates the business transaction with customer agencies, including utilization rates and financial obligations; develops complex, accurate requests for funding and tracks financial obligations and expenses throughout the planning, execution and close-out of projects.

The initial application review cut-off for this job announcement is 100 applications. The first 100 applications received will be considered first. Applications received after the initial cut-off number (100 applications) may not receive consideration unless otherwise requested by management. If management requests additional certificates, applicants will continue to be reviewed in groups of 100 in the order they applied.

Duties include, but are not limited to:

Receives telephone calls from veterans, their family members and/or legal representatives concerning general information, directory assistance and complaint resolution. The services provided involve a broad range of topics that directly impact all three administrations with Veterans Affairs. The representative must ask clarifying and probing questions to capture the root cause of the customer's needs and ensure that the primary issue of the customer is identified as well as determine any other concerns or issues that may or may not be related.

Controls the conversation, in a courteous, empathetic, tactful, and respectful manner, to ensure that the caller's inquiry is resolved timely. Prepares well-defined and detailed case notes to effectively communicate the customer's needs and to increase the efficiency of a suitable resolution.

• Determines the appropriate VA services to meet the specific needs of customers.
• Establishes and maintains effective communication and working relationships across the full spectrum of Veterans Affairs.
• Interprets case resolution and feedback from various VA agencies for the customer.
• Triages cases that need immediate attention and alerts key stakeholders as needed.
• Maintains professionalism and controls the call while working under pressure when handling abusive, life-threatening or otherwise difficult calls.
• Asks appropriate and probing questions to identify complex or vague requests for VA services.
• Accurately records details of calls and other service requests in a limited time frame.
• Utilizes a multi-screen computer system including a Customer Relationship Management (CRM) application, phone system, headset, facsimile machine and other office equipment.
• Identifies calls which must be referred to Veterans Crisis Line, Homeless Center, Department of Homeland Security Emergency Operations Center, White House Secret Service or to any higher-level VA staff.
• Respect the right of privacy and maintain confidentiality of callers.
• Simultaneously perform numerous customer service related duties while remaining focused on the needs of the customer.
• Demonstrates strong interpersonal skills by effectively listening, empathizing and speaking with the customer to cultivate a rapport and trustworthy relationship.
• Determines most appropriate action or identifies alternative in resolving issue(s) interpretation and analysis of information contained within the knowledge management platform and several other resources.
• Utilizes resources through VA websites, Knowledge articles and wide variety of other applicable resources as needed
• Communicates with internal and external key contributors through Microsoft Outlook, Skype messaging system, Chatter groups located in the Customer Relationship Management system.
• Appropriately uses the Workforce Management System to listen to call recordings and enter exceptions to provide details of work-related activities.
• Responds to unusual questions or when reasonable attempts to satisfy an irate caller have been unsuccessful with limited or no assistance.