Total 4 Customer Service job vacancies in Redditch, B98 8AH

The primary purpose of this position is to ensure the commercial activity linked to day to day operations, is both profitable, and managed. The candidate will support various business functions, providing information, coaching, and introducing new processes. With principle focus being on protecting business profit and reducing unnecessary spend. A successful candidate will provide quality outputs, as required, for both internal and external stakeholders.

ACCOUNTABILITIES

* Reporting and analysis, at varying frequencies or ad hoc, covering a range of requirements linked to the role purpose

* Identify opportunities where change to process, or behaviour, will increase revenue/profit

* Provide strategic updates on how the business can increase profitability, and reduce identified revenue losses

* Communicates with stakeholders involved in delivering a contract so that all understand the terms, particularly a contract's financial aspects. Creating documents to support this understanding, and create reference guides

* Produce transactional spend reporting, with summaries of spend activity

* Support other business areas develop operationally sound and commercially aware processes

* Review introduced changes,to determine success or further change

* Monitoring financial KPIs

* Produce billing reporting, to aide client invoicing processes

* Monitor daily, transactions on spend, ensuring correct approval processes are adhered

* Support department leaders identify areas of opportunity, to improve the quality & accuracy of purchase order generation, and records associated to self-procure processes

* As required, preparing quotations, and submitting them for client approval

* Own and manage the purchase order received process - confirming goods or a service has been received, whilst validating the content of the fields or a PO

* Represent the department mobilise new contracts/agreements, as part of the mobilisation team

* Work proactively with the Supply Chain team to address problems before they escalate

* Supporting the department to meet internal KPI's & objectives

* Create and maintain excellent working relationships within the business and with external stakeholders (clients/contractors etc)

* Always respond promptly to requests/instructions meeting the requirements of the business and the client

KNOWLEDGE AND SKILLS

* A relevant degree or qualification is advantageous

* Experience in commercial analysis

* A strong administrative background

* Ability to interrogate data, mainly using Excel

* Excellent knowledge of Microsoft Office, Excel, Word, PowerPoint

* Working knowledge of Microsoft Vision or other process/workflow mapping software

* Ability to operate specialist software/systems

* Excellent communication skills both written and verbal

* Good analytical skills and deadline driven

* Deliver tasks with a high degree of accuracy

* Team player but capable of working on own initiative to fully understand implications of changes and effective working methods

* Excellent organizational skills

* Outstanding customer service skills

When you join us, you'll receive:

• Salary: Up to £42,000 depending on experience
• up to 4% bonus scheme, subject to achievement of targets
• 25 days annual leave + Bank Holidays
• Generous contributory pension scheme of matched contributions between 5% and 6%
• Life Assurance
• Free eye test and contribution towards glasses with Specsavers (T&Cs apply)
• Learning & Development opportunities
• Funded Training Sponsorship Scheme
• Salary Sacrifice Electronic Vehicle Scheme
• Cycle to Work Scheme
• Health Cash Plan
• Up to 10% off B&Q / Trade Point
• 20% off Nuffield Fitness and Wellbeing Centres

Don't miss out on this great opportunity, apply today by clicking on the 'apply' button.

Proud member of the Disability Confident employer scheme

We're looking for a kind, compassionate and resilient Enhanced Support Worker to join our RBKC Mental Health Service in Kensington & Chelsea.

£28,538.40 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you're making a difference? You'll feel at home here.

To apply for this role, please complete the online application form and email a supporting statement

Your supporting statement should explain why you are applying for this role, and outline how your skills, knowledge and experience relate to the role, giving specific examples where possible.

The shift pattern for this role includes 5x 8hr shifts per week on a rolling rota of Monday to Sunday. This post involves some weekend and bank holiday working.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

Understand the concept of Recovery and apply those principles to develop an environment and service that enhances recovery
Put the service-user at the centre of their support and promote optimism and hope for their increased independence
Act as a positive influence on service-users encouraging responsible behaviour and self reliance to people residing in the Service
Support people in a way that maximises their self-sufficiency and enables them to live independently upon discharge from the service
Support customers to maintain their tenancy
Carry out holistic assessments and devise appropriate recovery focused support plans, and comprehensive risk assessments in full consultation with service-users, their families/carers and other agencies
Ensure recovery focused support plans are created, reviewed, evaluated and amended in accordance with changing needs, presenting risks and individual preferences in order to promote recovery
Undertake key working responsibilities for a caseload assigned by the Team Leader/Service Manager
Be flexible and responsive to the needs of service-users as directed by their personal support plan
Provide recovery focused support to achieve personal goals/aspirations in partnership with service-users, family members and statutory agencies. To work with service-users on a one to one basis to achieve positive outcomes within the given service timeframe
Ensure ongoing assessment and management of risks within an attitude of 'positive risk taking'

For the full list please see our website.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Approachable and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is essentially customer-focused
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviours

What you'll bring:

Essential:

At least an NVQ Level 3 in Health & Social care, or equivalent
Minimum of 3 years experience in working in mental health or other specialist social care services
Bring expertise in specialist areas such as dual diagnosis, substance misuse, hoarding or therapeutic interventions.

Desirable:

An understanding of care-planning processes and Models of Care within mental health
Knowledge of group and individual therapy

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

We are recruiting for Planner/Scheduler (NIGHTS) at our Redditch site. The role requires working NIGHTS 5 days out 7 which would include some weekends.

Working as the 'go-to person' between our Helpdesk and Planning teams. You'll be managing multiple inboxes, answering queries promptly, working with multiple major clients producing MI (Management Information) reports that capture all data and report all faults from a serious to minor incidents such as: Fire to hot water issues.

Great time management, organisational and prioritisation skills are just some of your fortes. Creating and collating reports for Directors containing no mistakes can be difficult at times, but with your ability to work under-pressure and keen eye for detail, you will rise to the challenge. You'll find it rewarding when you are resolving major/minor incidents for the store/depots with the support of your team.

We want to hear from you if you have exceptional customer service skills, are driven, like resolving complex, complicated queries and have good Excel skills. It doesn't matter which industry or sector you have experience in, if you can multi-task, escalate when required and love a challenge (and being challenged), then apply for this position today!

When you join us, you'll receive:

• Salary: £24,229 per annum, plus £1.60 per hour night shift premium
• Up to 4% discretionary bonus scheme, subject to achievement of targets.
• Group personal pension scheme of matched contributions between 5% and 6%.
• 25 Days Annual Leave + Bank Holidays.
• Life Assurance
• Access to state-of-the-art training academy
• Funded Training Sponsorship Scheme
• Refer a Friend reward scheme
• Cycle to Work Scheme
• Health Cash Plan
• Up to 10% off B&Q/ Trade Point
• 20% off Nuffield Fitness and Wellbeing Centres

Don't miss out on this great opportunity, apply today by clicking on the 'apply' button.

Proud member of the Disability Confident employer scheme

We are recruiting for a Business Support Coordinator to join us on a permanent basis at our Redditch site.

ACCOUNTABILITIES

• Manage the organisation, coordination and logistics of meetings and events and ensure any appropriate documentation is prepared and issued as appropriate
• Manage and co-ordinate diary arrangements
• Responsible for arranging travel requests, whilst being mindful of the overall budgetary impacts.
• Coordinate meeting agendas and ensure they are complete and issued as appropriate
• Attend and take minutes of meetings for onward distribution
• Responsible for reviewing and signing off weekly time sheets for Engineers, ensuring any discrepancies are discussed and investigated prior to completion.
• Complete the Periodic Payroll report, to ensure correct wages are allocated for each field colleague based on their timesheets.
• Create and analyse reports
• Monitor / action and maintain multiple email Inboxes
• Create and maintain weekend rotas for our field colleagues and managers. Conducting weekly checks to ensure accuracy
• Completion and circulation of consistent trackers and updates, to aid with operational performance.
• Input data and maintain systems and processes
• Liaise with internal departments, senior management and all key stakeholders to ensure the smooth and efficient operation of the function
• Support the Operations Team with ad hoc projects / presentations and reporting, as and when required.
• Cascade important and relevant information to relevant team(s) and stake holders as required
• Provide updates and information on Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)
• To take a lead role in the organisation and control of the business compliance at the zone level for the colleagues training, PAT testing (DataStation) and any other ad hoc activities

KNOWLEDGE AND SKILLS

• IT literate and fully proficient in the use of Microsoft Office applications
• Strong planning, analytical and organisational skills
• Excellent interpersonal skills and written communication skills
• The ability to deal with people at all levels
• Self-motivated, self-disciplined with strong time management skills
• Flexible 'can do' attitude
• Ability to prioritise and manage conflicting deadlines
• Ability to handle sensitive and confidential information in a professional manner
• High level of attention to detail
• Experience of FM and / or retail operations is highly desirable

When you join us you will receive:

• Salary: £25,870 per annum
• 4% bonus, subject to achievement of targets
• 25 days annual leave + Bank Holidays
• Group personal pension scheme of matched contributions between 5% and 6%
• Life Assurance
• Funded Training Sponsorship Scheme
• Cycle to Work Scheme
• Health Cash Plan
• Up to 10% off B&Q/ Trade Point
• 20% off Nuffield Fitness and Wellbeing Centres

Proud member of the Disability Confident employer scheme