Total 188 Customer Service job vacancies in Plymouth, PL4 7QD

Waking Night Support Worker

Postcode: PL4 6BL

Up to: £11.44

Contract type: Full time

About us

At Achieve together, we strive to support and inspire the people we care for in order to give them the resources, skills and confidence to live their lives independently, and to the fullest.

Without our incredible team of Support Workers, we simply wouldn’t be who we are today. We’re always on the hunt for hard-working, passionate people who want to make a difference during evening and night-time shifts – so what are you waiting for?

Become a Waking Night Support Worker at Achieve together and shape lives
As a Waking Night Support Worker, you’ll encourage and support people with evening activities, provide physical and emotional care throughout the night and help the people we care for to feel safe, secure and well rested.

At Achieve together, you’ll embark on a career adventure like no other, with dedicated training opportunities along the way to develop your skills as a Support Worker and beyond. Whatever your aspirations, we can help you reach your goals and forge a long-lasting career in social care.

You will support people both in their home and in their local communities and we have a range of working patterns to suit you, including full time, part time and flexible opportunities.

We offer a range of exciting benefits, such as:

• Flexible hours to suit a range of lifestyles
• Career progression and training opportunities
• Employee welfare and wellbeing initiatives
• Recognition schemes, team events and social activities
• Employee discount schemes across a range of retailers and services
• Wagestream - a financial health app that gives you the ability to receive optional pay advances
• Staff incentive schemes such as Refer a Friend, Employee of the Month and Heroes Awards

About you
Although it would be beneficial to have some experience in healthcare, it isn’t absolutely necessary as we provide full training. As long as you’re passionate, hard-working and empathetic, you’ll fit right in.

Join the team today and begin sharing moments and shaping lives.

Customer Team Member
Location: The Co-operative Food, 42 Springfield Road, Plymouth, PL9 8EN
Pay: £12.00 per hour
Contract: 14 hours per week + regular overtime
Working pattern: Varied shifts, including early mornings, afternoons, late evenings and weekends to be discussed at interview.



Full, paid training provided
You can apply for this role using your mobile device (no CV needed!)


We're looking for Customer Team Members to join our team at Co-op.


When you join Co-op, you'll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.


As a Customer Team Member, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.


At Co-op, we do things a different way. For over 175 years we've focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You'll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.


What you'll do
- Friendly and thoughtful service - you'll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience
- Work together to make everyone's day better - supporting your store colleagues to solve problems for customers and members
- Make sure the store safe and legal - keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
- Help introduce new products and services - make changes feel natural, sharing experiences with your colleagues so everyone learns together
- Support your local community - get involved in all kinds of activities and events!

This job would suit people who have
- A genuine care for the needs of customers and members
- Great people skills, with the ability to build positive relationships with customers and colleagues
- A positive approach to change and problem solving
- The flexibility to work a range of different shifts

Why Co-op?
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends)
- A pension scheme with up to 10% employer contributions
- Wagestream- a money management app giving you access to a percentage of your pay as you earn it
- 31 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- YuLife - an app rewarding you for healthy behaviour with discounts and vouchers for your favourite brands
- Full, paid training and dedicated support for your personal development and career progression
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme

Building an inclusive workplace


We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.


If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.


We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.


If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.


You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.


You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.


As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests.

As a Specialist Children in Care Nurse, the post holder will have excellent communication skills in order to provide empathetic, trauma-informed health advice and support to children and young people in care and care leavers. The post holder will complete comprehensive statutory review health assessments and health interventions with children and young people in the care of Plymouth Local Authority and to those placed in Plymouth by other authorities, as detailed in "Promoting the health and wellbeing of Looked After Children" (updated 2022). The post holder will provide expert clinical advice, deliver health education and work in collaboration with partner agencies (Childrens Social Care teams, Fostering, Education, and other statutory and voluntary organisations) who work with Children in Care. The post holder will be required to take a lead role in compiling and implementing health plans for this very vulnerable group of children and young people. This will be achieved by improving the co-ordination, access and delivery of health care to Children and Young People in Care and Care Leavers, both living in and out of area who are the responsibility of Plymouth Local Authority, and those placed in Plymouth by other Local Authorities. Responsibility for People Management Work with other health and social care professionals to ensure improved health outcomes for Children in Care and Care Leavers Support and advise colleagues in the clinical assessment and care of children and young people, as part of own clinical role, whilst being clear about others personal clinical professional accountability Supervision and/or mentoring of team members/students Plan and deliver training for health staff, foster carers and Social Care staff about the health and wellbeing of children in care Work with other professionals to evaluate training and adapt provision to meet the learning needs of participants. Responsibility for financial and/or physical resources To take responsibility for the safety and security of equipment, including phones, laptop, measuring equipment and other devices issued by Livewell, and to report any faults in a timely way. Responsibility for administration To plan the health assessments allocated on a weekly basis, ensuring they are undertaken within statutory timescales To liaise with other professionals to ensure a robust health assessment is undertaken Formulate meaningful individual healthcare plans and monitor their implementation Review health records, compile and analyse holistic health chronologies and provide written comprehensive reports detailing the implications of the information for the childs current and future health and wellbeing, Ensure records are written contemporaneously and that they meet Safer Information standards Responsibility for people who use our services Able to communicate and engage effectively with children and young people in care, ensuring that they have the opportunity to participate in decisions affecting them as appropriate to their age and ability. Undertake holistic statutory Children in Care health assessments, including those for children with complex healthcare and social needs Work in a trauma-informed way with children and young people Work flexibly to ensure visits are undertaken at times that are convenient for children, young people and carers Know about the health needs of specific groups such as children with disabilities, children affected by antenatal influences such as drugs and alcohol, refugees and unaccompanied asylum seekers, minority ethnic groups and adopted children Identify health needs and refer children as appropriate Act as a facilitator to enable children and/or their carers to access appropriate health services for the child Understand how birth family health history, mental health and parental lifestyle choices impact on the childs health and development Understand how primary carers health and lifestyle issues impact on children and young people Understand the attachment model with reference to children who have experienced neglect and trauma, and the lifelong impact of insecure or disordered attachments Work in partnership with carers in residential units and foster families to support Children in Care Work with health services and partner agencies to provide support and interventions to meet the needs of Children in Care Interpret and communicate on a broad range of health information in a social and education context Contribute to the Life Story work of Children in Care Work with multiagency colleagues to support young people leaving care, providing support to access specialist advice on contraception and sexual health, promoting physical and mental health, enabling access to GP services and facilitating transfer of care leavers with complex needs, including those with disabilities, to adult services Responsibility for implementation of policy and/or service developments Actively seek out research evidence and best practice in promoting the health and wellbeing of children in care and those undergoing adoption e.g. NICE/SCIE guidelines Understand relevant child-care legislation, information sharing, information governance, confidentiality and consent in relation to Children in Care Understand the needs and legal position of young people, particularly those aged 16 years and over, and the transition between children's and adult legal frameworks including respective service provision Understand how Education, Health and Care plans and continuing health needs assessments affect Children in Care Contribute to the dissemination and implementation of organisational policies and procedures Have an understanding of the requirements of the role as detailed in the inter-collegiate document: Looked after Children: Roles and competencies of Healthcare Staff (2020) At all times and in relation to the roles and responsibilities listed, work with the Designated and Named Professionals for Children in Care Other Responsibilities Contribute to processes for auditing the effectiveness and quality of services, including audits against national guidelines, as directed by the Named and Designated Professionals for Children in Care or other Livewell managers. Appraisal and personal development Competences should be reviewed annually as part of a staff appraisal in conjunction with an individual learning and development plan. The annual appraisal should be undertaken by the Named Nurse, or from a professional with specialist knowledge of Children in Care Undertake further education, training and learning appropriate to their role Participate regularly in peer support and education networks for specialist professionals at a local and regional level according to professional guidelines (attendance should be recorded) Meet the organisations requirements for training attendance Attend relevant local, regional, and national continuing professional development activities to maintain competences Receive regular supervision and undertake reflective practice Recognise the potential personal impact of working with Children in Care on self and others, and seek support and help when necessary Communication and relationships Communicate effectively with children and young people, including those with complex needs e.g. language difficulties, learning and behavioural difficulties and where English is not their first language Be adaptable, sensitive and flexible to meet the specific needs of the child, in particular adolescents and young adults Convey complex information in an accessible manner to young people, professionals and other adults involved in caring for Children in Care and those undergoing adoption Advise other agencies about the health management of Children in Care Contribute to multi-agency meetings or reviews Work with health service professionals and multi-agency partners as part of a team Contribute effectively to an Education, Health and Care plan for a child in care Ensure advice is available to the other professionals across the organisation on day to-day issues about Children in Care Work closely with the lead for children and/or safeguarding within the health care organisation Physical demands of the job Ability to respond to quickly changing circumstances, such as the admission of a child into care, or one who moves placements, to ensure the childs health needs are assessed, understood and appropriate interventions initiated Work flexible hours and evenings when required, according to the needs of the service. Driving, sometimes long distances, to visit children and/or carers Use of various computer systems for prolonged periods Please see supporting information for full Job Description and Person Specification.

The role of Health Care Support Worker within the Health Inclusion Pathway-Plymouth service is: Assist registered nurses in delivering high standards of care to vulnerable patients in the homeless care system who are utilising emergency accommodation, temporarily housed or street homeless. Communicate and liaise effectively with patients, carers and members of the primary health care team including 3rd party, statutory and voluntary services. To undertake specific clinical tasks as delegated by members of the Health Inclusion Pathway-Plymouth team, having once undertaken relevant training and deemed competent. Working in line with the Livewell Southwest Delegation to Band 3 support workers guidance. To report and record incidents and near misses relating to health, safety, security, fire, physical violence, aggression and verbal abuse. To maintain accurate records, which are confidential, contemporaneous, and legible, with all care given documented at the time. The post holder will be expected to participate in standard of patients records by audit or peer review and have a regular open discussion with team members. To have a working knowledge and be responsible for ensuring nurses and patients equipment is in safe working order, disposed of or returned when no longer required as per Policy and to inform Line Manager if any problems occur. To provide holistic evidence-based/best practice care to patients in accordance with National and organisation approved policies/procedures/guidelines and individual care plans.

JOB VACANCY
FULL TIME OR PART TIME POSITION FOR A EXPERIENCED MOTOR MECHANIC/FITTER
To work at our family run garage doing servicing and repairs on cars and small vans.
Fully qualified with full driving licence.
Own tools preferred.
MOT Tester an advantage but not essential.

Operational Management responsibility for the day to day operational management of the ENT &Audiology Service line. This includes: Ensuring all waiting lists/PTLs and data quality reports are managed as per Trust guidelines Ensuring the consultant rota is up to date and accurate Maintaining an overview of the junior doctor rotas offering advice and support to management and rota office team with regards to leave, sickness. The timely and reasonable resolution of all theatre and outpatient issues using but not exhausted by emergencies, flexible session utilisation, leave, and sickness To ensure all standard access targets are met for all specialties in elective inpatient , daycase, cancer, outpatient and diagnostics Management of non-admitted RTT to maximise opportunities that reduce non-admitted backlog Management of admitted RTT to maximise opportunities that reduce admitted backlog To ensure the follow up outpatient backlog is reduced by undertaking validation, review administrative processes and continue to reduce new to follow up ratio by promoting new ways of working To deputise for the Service Line Cluster Manager when required, reporting to the Service Line Directors and Care Group Manager for any operational or performance issues To ensure data quality reports are checked and appropriate staff supported to amend where necessary To examine the Service Line dashboard and work to ensure it is accurate and up to date prior to month end close Work with the key personnel on dedicated service improvement projects with particular reference to access targets and efficiency markers For further details, please see the attached JD.

The role of the Senior Health Care Assistant is to assist the trained nurse in delivering physical, social, and psychological care to the patient/client with physical healthcare problems/illnesses, admitted to Frailty Virtual Wards. To have the ability to recognise and report any changes in a patients condition and needs. The post holder will be directed to undertake tasks once adequate instruction has been given by the trained nurse and both parties are confident that the task can be fulfilled competently. The post holder will provide line management and mentorship to junior staff. However, the trained nurse is required to carry the responsibility for decision making and direction. To work under the direction of a registered member of nursing staff, but at times will not have direct supervision (as in a community setting). To work within a team supporting and assisting qualified staff in the implementation of patient care, that includes personal hygiene, toileting, undressing and dressing of patients, moving and handling and assisting with mobilisation. To liaise and assist all disciplines involved in the management and care of patients in ward/home environment. Once assessed as competent, perform simple wound care, ECG recording, tracheostomy care, blood sugar monitoring, catheter care, venepuncture, temperature, blood pressures, pulse oximetry and other clinical responsibilities as delegated by the registered nursing staff. To use clinical decision-making tools to inform care, such as, Waterlow, MUST etc. and be able to highlight significant results to senior staff. To be able to give information and advice to patients and carers as appropriate i.e. nutritional or pressure care information. To be able to identify when there may be a safeguarding risk for any patient or carer and know the process to follow. To be able to identify if a patient needs to be signposted or referred to another service to ensure all care needs are met and liaise with the senior staff to ensure this occurs. To acknowledge own limitation and scope of practice and seek advice and support from senior staff as needed. To undertake a range of competencies that have been included within the job role as a senior healthcare assistant. To provide self-directed, individual activities for specified patients in all healthcare settings working within risk management guidelines, this may include working alone in the clinical area/ community for periods of time. To carry out efficiently and effectively task and instructions assigned by the registered nurse.To undertake only those tasks for which she/he has had instruction and is competent to fulfil as a senior healthcare assistant. To provide mentorship and support to junior staff or students To engage with audits, quality improvement projects and service changes as directed by the inpatient manager. To provide a high standard of care under the direction and supervision of more senior staff To assist the multi-disciplinary team in the delivery and evaluation of patient care. To liaise across inpatient and community colleagues in the statutory and non-statutory services as appropriate. To provide professional influence, direction, clarification and support for new and existing staff, nursing, occupational therapy, students, volunteers etc. To ensure the adherence to Health and Safety and Infection Prevention and Control guidelines at all times. MAIN DUTIES/RESPONSIBILITIES Responsibility for People Management To be involved in the continued development of the Senior Health Care Assistant role and other Health Care Assistants To provide guidance and support to junior staff or students To provide line management to Health Care Assistants To receive line management support and supervision Responsibility for financial and/or physical resources The post holder will have no direct responsibility for finances; however, they will adhere to the relevant trust policies on financial issues The post holder will use Livewell Southwest resources responsibly Responsibility for administration To ensure competencies in record keeping Report any changes in the patients condition or care needs to the supervising trained nurse and / or relevant therapist and document accordingly. Maintain accurate and complete patient records in accordance with organisational guidelines. Maintain confidentiality of information being aware of trust policies and local protocols and keeping up-to-date with changes To access email and other information through Livewell Southwest intranet Responsibility for people who use our services Support peoples care through provision of key skills including emotional and spiritual care, positioning, communication, tissue viability, oral and personal hygiene, and nutritional awareness. Assist people to achieve their optimal level in their physical health care whilst always maintaining their comfort and dignity at all times. To support patients to identify and overcome fears within a relationship of empathy and trust. To work with patients and carers to work towards patients recovery. To monitor the physical health of service users and report any changes to registered staff so that the care plan can be kept fully up to date. The post holder will act as a suitable role model. The post holder is required to comply with all infection prevention and control policies and guidance, attend relevant updates and report issues of concern to their immediate line manager (if no action or explanation received, then it is the individuals responsibility to escalate to Director of Operations/Chief Executive Office. Be able to respond effectively to any concerns of abuse and know procedures they need to follow to escalate their concerns. To participate in, support and maintain positive interventions and planned activity programmes to improve the persons quality of life. To record contacts, interventions and observations on the electronic record systems. Contribute to the assessment, planning, implementing, and evaluating care to patients. This to include participation in case review and assessment for admission / discharge process Escort patients to other inpatients / departments or other areas designated by trained staff, which may include the community settings. Record and manage patients property. Responsibility for implementation of policy and/or service developments To comply with Livewell southwest policies and procedures relevant to the role. This will include adherence to Uniform & Dress Code Policy. To report any observed incident of unprofessional behaviour, accidents/incidents, untoward occurrences, or faulty equipment. To participate professionally in service development and proposed service changes Comply with universal infection control precautions and procedures. To behave in a manner which does not bring Livewell Southwest into disrepute To complete all Mandatory training and other training pertinent to the role, as agreed by line manager. Other Responsibilities The post holder will be aware of and work within their own limits, and competencies within a band 3 senior health care assistant. Be punctual for work and conduct themselves in a professional manner in accordance with Livewell Southwest policies To participate in induction and support programmes in relation to new staff and volunteers as directed by the nurse To actively engage in clinical supervision both as a supervisor and supervisee if appropriate. In line with local guidelines review, reflect and develop own practice and performance through effective use of professional and operational supervision and appraisal. To demonstrate ongoing personal and professional development through participation in internal and external development opportunities, reflecting and recording learning outcomes in a professional portfolio. This would include support groups and induction opportunities. To know how to report accidents and untoward incidents and to do so promptly. COMMUNICATIONS AND RELATIONSHIPS To act as an ambassador for Livewell with external agencies and partner organisations. Always address staff, patients and members of the public in a polite and respectful manner either in person or on the telephone. Be conversant with and comply with all relevant organisational protocols and policies and have valid organisational IT access. Compassionate, caring and kind in their practice. De-escalation skills. To support the team in promoting a recovery orientated environment by identifying recovery focused activities and imparting information and education as required. PHYSICAL DEMANDS OF THE JOB The post holder will be competent in computer skills. The post holder may be exposed to some working conditions including exposure to vomit, sputum and body fluids. Inpatient: Carry out measurements (height, weight, blood pressure, pulse, temperature, urinalysis, phlebotomy, wound care, intentional rounding and ECGs. Community: Carry out measurements (height, weight, blood pressure, pulse, temperature, urinalysis, phlebotomy, wound/ pressure area care, assisting in Doppler assessments and certain injections/ diabetes management and catheterisation when deemed competent on a known patient. To assist with ordering clinical supplies and equipment to ensure stock is maintained. The post holder will be expected to travel around Plymouth in the course of their duties as appropriate. To undertake and be competent in breakaway training. Shift work including night shifts if working in an inpatient -based scenario. The post holder will always have to carry a personal alarm with them when working within the constraints of the community-based area (clients homes). The post holder will need to travel and attend to service users based across Plymouth and other geographical areas. Full and valid driving licence and access to a car for work purposes is required. Reasonable adjustments under the Equality Act will be taken into account for the successful applicant. Please see supporting information for full Job Description and Person Spec.

Clinical 1. Providing and delivering a high standard of nursing care by initiating and co[1]ordinating the assessment, planning, implementing, and evaluating of individual patients needs based on evidence. This includes all aspects of care from admission to discharge. 2. Reporting and documenting all relevant nursing/patient needs, communicating changes with other health care professionals in the multidisciplinary team with ongoing responsibility for patient care as they occur. 3. Promoting and delivering health education within the clinical area and advise patients, family, and others in health promotion issues. Undertaking patient triage, undertaking clear assessment of patient health in the acute ophthalmic setting following best practice guidance by telephone and face to face. Making safe and appropriate decisions. Demonstrating and undertaking evidence-based practice, playing an active part in the introduction of this evidence to improve patient-centred care. Supervising, assessing, and mentoring and supporting junior Registered Nurses and Health care professionals, including bank and agency staff in the clinical setting. Increasing the level of knowledge and skills within the Department/Directorate through sharing best practice and supporting others to develop their professional abilities. Implementing and sharing good infection prevention and control practice. Undertake manual handling assessments and ensuring actions are met. Day to day direct supervision of team of patients and staff. For further details please see attached JD&PS.

We’re hiring for a Support Worker in Plymouth

You will support a young man with autism to live a full life, develop daily living skills, maintain and build relationships, whilst getting out and about to do the things he enjoys. You will be confident, resilient, and calm in your approach. Your support will be centred around his values, preferences and needs.

Full, UK manual driving licence required.

Working in our friendly teams you’ll be supported in your role from day one. All support workers work flexible shifts to provide a 24/7 service to the people we support. Visit our website for more information. 

 

Benefits:

• Sleep-ins paid at £60 extra (basic salary £11.68 - £12.01 per hour) 

• Full training to gain the nationally recognised Care Certificate. 

• On-going training and career development including professional qualifications 

• Contributory Pension 

• We cover the cost of DBS checks 

• Rota's are planned in advance

• Access to Wagestream where you can track your basic salary and additional hours earnings throughout the month and stream (access) a portion of those earnings before your monthly pay date. You can also access a range of financial support and advice, as well as save directly from your earnings.

• Shopping discounts including Blue Light card, EE perks and Costco membership 

• Successfully 'recommend a friend' to join us and you'll receive a thank-you payment 

• Access to wellbeing helplines. 

• Health Cash Plan

Your responsibilities:

• To empower the people we support to live the lives they want to lead

• To develop daily living skills.

• Support the people we support to access their communities for socialisation, employment, training or friendships

• To contribute to, develop and implement the individuals care plans.

• To communicate effectively and professionally with people we support, their family members, and external professionals.

• Maintain the health needs of the individuals we support

BT_IEA

Brandon exists to enable children, young people and adults with a learning disability, autism, or both, to live life in the way they choose. We provide high-quality, individualised support to around 1,600 people and have a staff team of over 2,000. Operating across southern England and London, support is provided by a widely dispersed workforce, including public spaces and the homes of the people we support.

D_BT

None None

Job Description

Unit Nurse Manager - RGN

Hourly Rate: £23.50

38.5 hours per week

We are seeking a compassionate and skilled Registered General Nurse (RGN) to join our client's team as a Unit Nurse Manager on day shift. This role is based in a beautiful nursing home that caters to older adults with dementia and general nursing needs.

Qualifications

• Valid registration with the Nursing and Midwifery Council (NMC)
• Proven experience in a managerial or leadership role within a healthcare setting
• Strong clinical skills and knowledge of best practices in nursing
• Excellent communication and interpersonal abilities
• A commitment to promoting diversity, equality, and inclusion in the workplace

Benefits

• Discounts on Shopping, Fashion, Days out, Travel, Entertainment, and lots more! Cycle Scheme
• Free face-to-face counselling
• Staff recognition award ceremonies and 'Employee of the month' reward
• Clear Pathways and opportunities for training and career progression
• Company pension scheme
• Blue Light Card
• Access to a free eye test and discounted glasses
• Cashback card
• Wellbeing portal
• Seasonal Company events, competitions, and incentives
• On-site parking

Responsibilities

• Oversee the day-to-day operations of the nursing unit
• Provide leadership and guidance to nursing staff
• Coordinate and monitor patient care plans
• Implement quality control measures to ensure high standards of care
• Liaise with other healthcare professionals and family members to ensure holistic care for patients

Reference: WILL79456/TH

INDNUR

Registered Manager

Hours: 37.5 hours per week
Contract: Permanent
Salary: £34,000

Location: Plymouth based - Hybrid (a flexible blend of in office, working being visible in services, and remote working)

This is an exciting opportunity that you will not want to miss. Do you want to make a real difference with a rewarding career? Our Registered Managers are responsible for their services, but also work alongside other Registered Managers, a Deputy Regional Lead and a Regional Lead within their region. This combination of personal and collective responsibility for regulated activity drives up quality, increases peer support networks, and enables our Registered Managers to reach their full potential whilst working as part of an established team.

About Havencare – Havencare has been making a difference for over 35 years, changing the lives of people who have learning disabilities, autism, brain injuries, and other support needs. Our big aims include every person having a home that is right for them, and support for the life they choose. We provide direct support services to over 100 people and some bespoke housing across Cornwall and Devon (from Penzance to Teignmouth) with a growing workforce of 270 staff. We have the potential and the passion to do so much more, making a difference locally, regionally, and nationally.

About you and this opportunity – Havencare’s values of “transparency”, “engagement” and “quality” will flow through every decision you make and action you take. You will believe in our charity’s purpose, vision, and mission, and play a leading role in achieving our big aims. As a Registered Manager, you will manage the delivery of outstanding regulated support, and role model the principles of our people strategy. Experience of holding a CQC registration is preferred; and the necessary knowledge, ability, willingness, ambition, and motivation to make a difference is required!

You will exceed regulatory compliance, fulfilling responsibilities as a CQC Registered Manager, ensuring supported people experience a Safe, Caring, Responsive, Effective, and Well-Led service, and CQC inspections demonstrate your service(s) is, or is working towards being, outstanding. 

You will lead a learning culture and develop people in your region, being a visible coach, motivator, and supporter. You will be responsible for assigned Practice leaders, Hub leaders and/or Outreach Leaders. You will lead and develop your services in line with budgets and policies and develop and maintain relationships with professional and other support networks. You will lead practice development in Positive Behaviour Support (PBS), trauma informed approaches, active support, and any emerging best practice.  Your role will include regional on-call responsibilities approx. every 4 weeks.

You will be motivated to provide collective leadership in wider organisational risks, priorities, development, and projects including managing and supporting growth in your services and across Havencare. You will have personal ambition to develop in your career with us, and you will want our charity to reach more people and keep making a difference.

In return for your commitment to Havencare, we will:
• Offer you flexibility and autonomy in your patterns to deliver your responsibilities.
• Provide opportunities to develop the skills you need to succeed on your career pathway.
• 6 weeks annual leave rising to 6.4 weeks after 1 year in role.
• 24/7 confidential Employee Assistance Programme (EAP) to support your health and wellbeing.
• Vouchers for Christmas, your birthday, and your annual work anniversary.
• Paid DBS, refer a friend incentive, and opportunity to undertake hourly-paid overtime shifts.

If your application is successful, any offer of employment will be subject to – satisfactory enhanced DBS check and subsequent registration for the DBS Update Service, 2 satisfactory references, and evidence of your eligibility/right to work in the UK.

Closing date: Monday the 16th September 2024.

Interview dates: 24th and 25th September 2024.

Proud member of the Disability Confident employer scheme

Post holder works with special care dentists treating patients with special needs mostlyhaving treatment under conscious sedation. Post holder also provides Dental Sedation Nursing support to all Dentists carrying out Dental Sedation, including Oral Surgery. Post holder has GDC registration and holds the NEBDN certificate in conscious sedationand thereby acts as the second appropriately trained person working with the dentist in line with the British Dental association patient safety guidelines Post holder requires knowledge of complex medical, physical and mental health problems,which has been gained through a minimum of 2 years experience Post holder will be required to monitor sedated patients during both treatment andrecovery, and needs to recognise and assist with medical emergencies. Post holder will discharge patients with the dentists agreement, and be responsible forgiving relevant post operative instructions and care To assist all operators in all chair side assisting. To support and care for patients duringprocedures using conscious sedation. Follows all sedation related local policies and SOPs, including the correct preparation ofequipment and attends local drawing up drugs training with sedation lead. Records clinical observations on patients sedation record Carries out performance checks and daily maintenance on specialist equipment i.e. PulseOximeter, Oxygen cylinders, Scavenger unit and Relative analgesia machine to sure the equipment is ready for use and if faulty to remove from use and report to the relevant technician. Prepares the surgery environment using knowledge and experience to select theappropriate equipment, materials and instruments, using specialist knowledge based on patients medical, physical and emotional needs. Works as part of a multi-disciplinary team in Freedom day case units assisting operator treating patients under general anaesthesia. Providing technical and clinical support for patients undergoing these procedures. Providing post operative care plans for these patients Triage of urgent care patients to assess the urgency of treatment and determine thecorrect booking and then book appointments including outlying clinics. Registered, as a Dental Nurse, with the GDC. Thorough knowledge of dental procedures gained through a minimum of 2 years post-qualification training and experience. Thorough knowledge of routine dental procedures and equipment gained through in-house training and experience including specialised areas such as general anaesthetics. Experienced in treating patients from diverse cultural backgrounds i.e. those who require interpretation services. Knowledge of Basic Life Support techniques and certificate of training and willingness to complete ILS training/certification and regular updates, provided by Livewell Southwest Trained in recognising medical emergencies and assists in dealing with them. Trained by PCDS / Livewell in all Mandatory Training topics, including Manual Handling, Breakaway, Health and Safety when required. Clinical work is carried out without direct supervision using initiative and knowledge of procedures gained through experience and training. The guidance of a dental operator or clinical manager is sought for non-routine clinical procedures. Administrative duties are carried out without direct supervision using knowledge of procedures and referring to a Manager for non-routine procedures. Holds the NEBDN certificate in conscious sedation Thorough knowledge of specialist dental procedures gained through a minimum of 2 years post qualification, training and experience Will be required to carry out additional duties and responsibilities. Communicates with patients within specialist groups on specialist dental topics. Judgement, reassurance and motivation, are necessary to ensure instructions are given to patients in a manner which they can understand. Please see full Job Description within the supporting information section.

Key Tasks and Responsibilities of the Post 1. Communication and Relationship Skills a) The post holder will liaise with patients, health professionals and other agencies as required. b) The post holder will ensure prompt updating of electronic record keeping system in relation to staff/patient activities and will input data into the computer system regarding referrals, episodes, contacts and discharges in line with existing policies. c) The post holder will co-ordinate staff activities and keep team diary up to date. d) The post holder will have the ability to receive information and ensure it is passed on as appropriate. e) The post holder will have the ability to communicate clearly and effectively over the telephone within the boundaries of confidentiality. f) The post holder will maintain accurate, timely electronic records and ensure that they are kept safely in accordance with LWSW polices, including the Data Protection Act (1998) and the LWSW Confidentiality Policy. g) The post holder will demonstrate a positive attitude to mental health, attending to patients with respect and courtesy. h) To liaise appropriately with other agencies as part of supporting the delivery of care i) To assist in monitoring of mental health of patients and report changes to qualified staff. Be aware of fluctuations in mental health. j) Assist in patients identified needs, i.e. technical support to enable virtual sessions. k) Assist in signposting with patients to enable empowerment. l) The post holder will ensure hat the patient has all the necessary information, links etc to enable them to attend online courses. 2. Knowledge, Training and Experience a) The post holder will be responsible for updating Knowledge and Skills, including LWSW mandatory training and adhere to policy and legislation relating to the team and the post. b) To support staff in keeping up to date records of all staff training, collate information and provide the training department with regular reports. 3. Analytical and Judgement Skills Ability to review referrals in line with additional information and determine appropriate stage in the stepped care model or seek support as needed. 4. Planning and Organisational Skills a) The post holder will have the ability to plan and prioritise their own workload on a day-to-day basis. b) The post holder will attend, take minutes and take part in multi-disciplinary team meetings c) The post holder will have the ability to plan meetings including room bookings as required. d) The post holder will have the ability to liaise with other services to arrange appointments. e) The Post holder will be responsible for keeping information and resources kept on notice boards up to date. 5. Physical Skills a) The post holder will have competent IT skills. 6. Responsibilities a) To take responsibility for the allocation of work and ensure it is completed within given timescales, working with the administration and clerical teams to ensure continuity of service. b) To assist in the recruitment and selection of administration and clerical staff. c) To train new support worker staff members as required. d) To ensure local policies and procedures are adhered to as well as LWSW policies and procedures. e) To assist in the production, management and development of new admin and clerical systems and processes as and when required ensuring the service runs effectively. f) To provide general administrative and secretarial support to the Plymouth Options including prompt updating of electronic record keeping system in relation to staff/patient activities and will input data into computer system regarding referrals, episodes, contacts and discharges in line with existing policies. g) The post holder will be based at Centre Court but might be required to traveling across the locality h) The post holder will provide typing, filing, ordering stationary, arranging and contributing to meetings including taking minutes. i) The post holder will be able to work flexible hours across 7 days a week j) The post holder will be responsible for the preparation of and assistance in delivery of psychoeducational courses and community workshops, including but not limited to sending out links and resources and assisting the clinician in the presentation of these materials. 7. Responsibility for Policy and Service Development a) The post holder will comply with all appropriate National, LWSW and Plymouth Options polices and protocols. These include Health and Safety, Fire Procedures and Confidentiality. b) The post holder will provide support to the Team Managers keeping all policies up to date. 8. Responsibility for Human Resources a) The post holder will participate in interview panels for specified jobs. b) The post holder will behave in a manner that does not bring the Team or LWSW into disrepute. 9. Responsibility for Information Resources a) The post holder will be responsible for the input of IAPTUS contacts. b) The post holder will be responsible for the input of information from System 1 into IAPTUS. c) The post holder will maintain accurate and timely electronic records and ensure that they are kept safely in accordance with LWSW policy. 10. Responsibility for Research and Development a) The post holder will participate in audits within the Plymouth Options. 11. Freedom to Act a) The post holder will actively participate in the LWSW appraisal system. b) The post holder will carry out other duties commensurate with the position as required. c) Responsible for preparation of a variety of confidential and complex correspondence, presentations (which may include graphics) and be familiar with PowerPoint, preparing reports for the team). d) Responsible for drafting, reviewing, typing, proof-reading, and editing correspondence for the team. e) Will act on own initiative to establish priorities, delegating correspondence and tasks to others where appropriate. Answer and screen telephone enquiries and take messages. Prioritise and relay information as appropriate. To function as an intermediary in communicating with all stakeholders and patients. This will include managing/signposting and coordinating complex communications, taking referrals from other services. f) Maintains and manages an up-to-date, comprehensive system of document tracking and filing system for all material in the NHS Plymouth Talking Therapies office. g) Coordinates internal and external meetings liaising with all relevant bodies. h) To support the team during meetings and Multi-Disciplinary Team meetings as appropriate and be accountable for ensuring that all designated meetings are organised and administered in a professional and timely manner. Formulating, as applicable, the agendas and organising the supporting reports and papers with minimal support from the NHS Plymouth Talking Therapies team Ensure reports are presented in necessary format.

Job Title: Maintenance Support Engineer
Location: Plymouth, Devon
Compensation: £36,620 + Benefits
Role Type: Full time / Permanent
Role ID: SF59048

At Babcock we're working to create a safe and secure world, together, and if you join us, you can play your part as a Maintenance Support Engineer at our Devonport Royal Dockyard site.

The role
As a Maintenance Support Engineer, you'll have a role that's out of the ordinary where you'll support the nuclear submarine program.

Day to day, you'll be focused on ensuring the safe and efficient delivery of maintenance, upgrade and repair activities through the Nuclear Facilities maintenance planning cycle.

• Arrange and coordinate the readiness activities that enable the delivery of planned and corrective maintenance.
• Work with the Planning Engineers and using the 16 week look ahead, safely and efficiently plan and enable maintenance activities.
• Support reactive, unplanned maintenance and repair activities and be prepared to lead on the required actions or actively support them.
• Arrange and coordinate the readiness activities that enable the movement of assets across the nuclear site (mobile active jet vacs, portable effluent tanks, etc)
• Produce documents such as a scope of requirements to tender maintenance activities to external suppliers/contractors and act as a Technical Representative for Nuclear Facilities on site.

This role is full time, 35 hours per week and is based on site at Devonport Royal Dockyard.

Essential experience of the Maintenance Support Engineer

• Relevant experience within the Engineering Industry. Operations and Maintenance / Nuclear environment is desirable.
• Knowledge/understanding of Dockside Services / Facilities.
• Proficient in the application of Project Management Tools and how they are utilised throughout the Project Lifecycle.
• User/Familiar with Microsoft Office applications; Outlook, Word, Excel and Visio.

Qualifications for the Maintenance Support Engineer

• Minimum Level 3 in Engineering Field or equivalent technical experience (evidence to be provided)
• APM Project Fundamentals - Desirable.
• Health and Safety Management of Sub-Contractors - Desirable.
• IOSH Managing Safely - Desirable.

Security Clearance
The successful candidate must be a sole UK national who is able to achieve and maintain Naval Nuclear Propulsion Information (NNPPI) security clearance for this role.

Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held.

What we offer

• Generous holiday allowance
• Matched contribution pension scheme, with life assurance
• Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
• Employee share scheme
• Employee shopping savings portal
• Payment of Professional Fees
• Reservists in the armed forces receive 10-days special paid leave
• Holiday Trading is a benefit that allows the majority of employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement
• 'Be Kind Day' enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity
• Potential to develop skills
• Opportunity to work on some of the most exciting engineering projects this country has to offer

Babcock International
For over a century Babcock has helped to defend nations, protect communities and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal.

We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email with the subject header 'Reasonable adjustments requirement'. We're committed to building an inclusive culture where everyone's free to thrive. We are happy to talk about flexible working - please ask about alternative patterns of work at interview.

Closing date: 27/08/2024

#BABDESTNUC

Proud member of the Disability Confident employer scheme

Role duties Patient Interaction and Support: Front Desk Management: Greet patients upon arrival, verify their information, and direct them to appropriate departments. Ensure a welcoming and respectful environment for all visitors. Appointment booking: Efficiently manage appointment scheduling using the practices systems; adjust schedules as needed to accommodate patient needs and maximise resource utilisation. Telephone Enquiries: Handle incoming calls, provide information to callers, take messages, or redirect calls to appropriate staff members. Administrative Responsibilities: eConsultations: Process eConsultations received. Patient Records Management: Maintain and update patient records with accuracy. Ensure all patient interactions and transactions are logged promptly and comply with legal and privacy requirements. Summarising: Summarisation of medical records as required. Coding and scanning: Scan and code patient correspondence. Any other administrative work as required. Communication and Coordination: Healthcare Provider Liaison: Act as a liaison between patients and healthcare providers. Ensure that communication is clear and that patients understand their schedules, treatment plans, and any preparatory steps for appointments. Resource Navigation: Guide patients to access various healthcare resources available to them, including special clinics, educational sessions, and community services. Patient Follow-Up: Conduct follow-ups with patients regarding future appointments, treatment plans, and healthcare management strategies. Facility Support: Resource Management: Manage front-office supplies and ensure that patient areas are stocked with necessary items like forms, brochures, and informational materials. Safety Protocols: Maintain cleanliness and safety of the reception area, complying with health and safety guidelines to ensure a safe environment for patients and staff. Quality Improvement: Feedback Collection: Collect and compile patient feedback to identify areas for improvement in front desk operations and patient care coordination. Service Enhancement Initiatives: Participate in initiatives aimed at enhancing patient satisfaction and improving service delivery effectiveness. Professional Development: Training Participation: Engage in ongoing training to enhance skills related to patient care, technology use, communication, and administrative management. Knowledge Upgrading: Stay updated on new healthcare regulations, insurance policies, and patient care technologies to continually improve service quality. Miscellaneous: The Practice recognises that the role above is wide and varied is evolving in nature. Therefore, this job description is not intended to be exhaustive and there will be other tasks and duties that the post holder will be expected to perform within what is ordinarily expected of this role.