Total 188 Customer Service job vacancies in Plymouth, PL4 7QD

Training and Support Facilitator – Plymouth & Ivybridge

£11.94 per hour

Sleep in nights are paid at £70.47 per night.

37.5 hours per week. - Additional hours are also available to cover annual leave, training and sickness as required.

28 days inclusive of Bank Holidays

Flexible Additional Holiday Purchase Scheme

Full induction programme to Care Certificate Standards

Dedicated learning & development programmes.

We offer Apprenticeships to those with less experience looking to join the Care Sector

We provide FREE training to achieve qualification in Social Care.

Access to a wide range of free online courses for all staff on a variety of topics

DBS check paid by Caretech prior to starting with us.

Refer a Friend Reward Scheme - earn up to £250 per referral!

Stakeholder Pension

Share Save Scheme

Free Employee Assistance Programme

Annual Employee Awards Evening

Employee recognition schemes

Carer progression within the company.

CareTech Foundation - Opportunity to apply for family and friend’s grants.

The candidate will need:

A flexible approach to work including evenings and weekends including sleeps
To be confident working independently
Excellent communication skills
To be self-motivated and reliable
To be friendly, approachable and have a caring attitude towards others
IT literate and understanding of basic Office applications
To be available to provide cover at short notice

Knowledge or experience of working with people with autism and learning disabilities and a full, clean driving licence would be desirable. There may be a requirement to provide support within a service user’s home or overnight support in our training and respite house.

Your role is to assist the management team in creating and maintaining a supportive and attentive relationship with the Service Users whilst acknowledging and respecting the following:-

Observe and respect at all times the confidentiality policy and all other policies and procedures of The D.O.V.E Project.
Attend development programmes, workshops, seminars, team meetings and training courses as required.
Assist in the implementation of agreed Care / Support Plans / guidelines by supporting the Service User with their individual aims and outcomes.
Ensure you are aware of all current risk assessments and identify any new risks by observing the Service User on a daily basis.
Support the Service User to maintain a high level of personal hygiene as per Care / Support Plans.
To be actively involved in the development and delivery of training programmes relevant to the needs of the people supported.
Assist in providing written reports on progress and development of individuals.
To accurately and concisely complete relevant paperwork.
To enable service users to access their communities via both public transport and work vehicles as required.
Be flexible to meet the operational needs.
Report any incidents, accidents and complaints the Service User raises, directly to management.
Meet with management on an individual basis with a view to monitoring performance, in order that development appropriate to change is continuous.
Ensure that the working area is kept clean and tidy and operated within current health and safety legislation.
Assist in introducing new members of staff to their duties.
Support the Service User in developing their essential life and domestic skills enabling them to achieve greater independence.
Support the Service User by involving and assisting them in a wide and stimulating range of activities with the maximum use of local facilities; helping them with choices.
Ensure you are aware of your line management & the DOVE Project’s organisational structure.
Acting as a good role model for the Service User at all times.
Any other reasonable duties assigned by the Management.

The Organisation

The Dove Project - Part of Caretech

CareTech Community Services Ltd is a provider of specialist social care services supporting 5000 adults with a wide range of needs in more than 300 services across the UK. Committed to the highest standards of care and governance, we provide innovative care pathways for people to live in community settings with learning disabilities, severe physical disabilities, autistic spectrum disorder, challenging behaviour, mental health, forensic needs and acquired brain injury within a range of settings including, supported living services, shared housing, residential services and outreach. We encourage people to take control of their lives

The post holder will assist registered staff within the Complex Needs team at harbour Drug and alcohol services, working under supervision, in providing support in the community for people experincing mental health and co-existing substance misues issues. The post holder will work alongside the other services and staff working with people that live complex lives in the community, where they will manage a caseload under supervision from a registered member of staff. The aim is to promote recovery from addiction and improve the health and wellbeing outcomes for individuals, linking them in with Community activities and wider supports which include improving access to activities, meaningful employment, and training. The role will require the post holder to work across the complex lives system, developing in consultation with service users flexible and realistic support packages and person-centred plans within agreed guidelines and service models. This post is seen as crucial in working alongside Registered staff to develop and implement person centred care plans in order that the person using the service can optimise their level of functioning despite any barrier their complex problems may present. Care and recovery support is delivered to clients in their homes and within a variety of accommodation settings and will be monitored with the aim to optimise service users recovery needs. There is an expectation that staff may be required to work in other parts of the organisation/ complex lives system on request according to service need and as part of personal development. see attached JD for full descroption

Post holder works with special care dentists treating patients with special needs mostlyhaving treatment under conscious sedation. Post holder also provides Dental Sedation Nursing support to all Dentists carrying out Dental Sedation, including Oral Surgery. Post holder has GDC registration and holds the NEBDN certificate in conscious sedationand thereby acts as the second appropriately trained person working with the dentist in line with the British Dental association patient safety guidelines Post holder requires knowledge of complex medical, physical and mental health problems,which has been gained through a minimum of 2 years experience Post holder will be required to monitor sedated patients during both treatment andrecovery, and needs to recognise and assist with medical emergencies. Post holder will discharge patients with the dentists agreement, and be responsible forgiving relevant post operative instructions and care To assist all operators in all chair side assisting. To support and care for patients duringprocedures using conscious sedation. Follows all sedation related local policies and SOPs, including the correct preparation ofequipment and attends local drawing up drugs training with sedation lead. Records clinical observations on patients sedation record Carries out performance checks and daily maintenance on specialist equipment i.e. PulseOximeter, Oxygen cylinders, Scavenger unit and Relative analgesia machine to sure the equipment is ready for use and if faulty to remove from use and report to the relevant technician. Prepares the surgery environment using knowledge and experience to select theappropriate equipment, materials and instruments, using specialist knowledge based on patients medical, physical and emotional needs. Works as part of a multi-disciplinary team in Freedom day case units assisting operator treating patients under general anaesthesia. Providing technical and clinical support for patients undergoing these procedures. Providing post operative care plans for these patients Triage of urgent care patients to assess the urgency of treatment and determine thecorrect booking and then book appointments including outlying clinics. Registered, as a Dental Nurse, with the GDC. Thorough knowledge of dental procedures gained through a minimum of 2 years post-qualification training and experience. Thorough knowledge of routine dental procedures and equipment gained through in-house training and experience including specialised areas such as general anaesthetics. Experienced in treating patients from diverse cultural backgrounds i.e. those who require interpretation services. Knowledge of Basic Life Support techniques and certificate of training and willingness to complete ILS training/certification and regular updates, provided by Livewell Southwest Trained in recognising medical emergencies and assists in dealing with them. Trained by PCDS / Livewell in all Mandatory Training topics, including Manual Handling, Breakaway, Health and Safety when required. Clinical work is carried out without direct supervision using initiative and knowledge of procedures gained through experience and training. The guidance of a dental operator or clinical manager is sought for non-routine clinical procedures. Administrative duties are carried out without direct supervision using knowledge of procedures and referring to a Manager for non-routine procedures. Holds the NEBDN certificate in conscious sedation Thorough knowledge of specialist dental procedures gained through a minimum of 2 years post qualification, training and experience Will be required to carry out additional duties and responsibilities. Communicates with patients within specialist groups on specialist dental topics. Judgement, reassurance and motivation, are necessary to ensure instructions are given to patients in a manner which they can understand. Please see full Job Description within the supporting information section.

For further information about this role please see attached the job description and person specification.

The successful applicant will be trained to: Take appropriate actions with regard to telephone calls from patients, GPs and other agencies using initiative, in adherence to Trust guidelines Request and Trace Hospital Notes General Filling Opening the post and distributing within the Department. General administration and support for all areas of the team, Nephrology Secretaries, Transplant, CKD (Chronic Kidney Disease), the Ward and Dialysis Collecting patient notes from Main Outpatients Distribution and tracing of notes to be sent to and received from coding

Housing Support Worker - Plymouth

Job type: Full -Time, Permanent

Salary: £24,962 Per Annum (Base salary £23,962 + £1,000 Unsociable Hours). This role is also eligible for a one-off retention payment of £1,000 upon successfully completing 9 months service*

*The quoted figure is a full-time equivalent value, which will be pro-rated for part-time staff – subject to qualifying eligibility of service and not being under notice at the qualifying date.

Hours: Working hours are 8 hours per day, shift patterns and flexibility will be discussed during the interview. (The provision of the contract ibetween08:00 and 22:00

Location:Plymouth

An enhanced DBS check will be required for this role.

Candidates are required to have a full driving licence and access to a vehicle for the purposes of undertaking the requirements of this role.

Nacro is a national Social Justice Charity with more than 50 years' experience of changing lives, building stronger communities, and working with stakeholders towards reducing crime.

Nacro deliver the Community Accommodation Support service (CAS) which is a national service across England and Wales. The service allows Courts to make greater use of bail by providing accommodation in the community with support for adult defendants who could not otherwise be bailed. CAS also provides support for adults released from Custody in the last three months of their sentence on Home Detention Curfew (HDC) and other Licence Orders.

The Team provides flexible and holistic support to Residents who have a wide range of support needs. We aim to support our Residents to find and keep a stable home at the end of their CAS-2 placement. You will manage a caseload of Residents and properties in your allocated area.

Duties and responsibilities include but are not limited to:

• Support clients to comply with the requirements of their HDC/Bail conditions.
• Producing a realistic and achievable Support Plan to include accessing and using housing and accommodation services to support move on to longer term accommodation.
• Ensure that all Support Plans and Risk Assessments are unique, inclusive and person-centred.
• Provide weekly support to Residents to engage with their support plan and contribute to the achievement of their objectives and aspirations
• Support Residents to access Housing Benefit in the first instance to ensure that their tenancy is not put at risk with escalating rent arrears.
• Manage properties within your area of responsibility to ensure they are being maintained to Decent Homes Standard by reporting repairs, and replacing furniture and equipment are required.
• Undertake basic cleaning tasks as required.

Key Responsibilities

• Plan and deliver effective, person-centred Support and Safety Plans
• Provide weekly support sessions (up to 2 hours per week) working with our Residents to achieve the goals identified on individual Support and Move On Plans.
• Maintain up to date individual Resident records.
• Support Housing Benefit applications for each Resident.
• Complete referrals to specialist support agencies in the community as required
• Liaise with Partner Agencies such as The Probation and Prison Services, Courts, and Police where necessary.
• Ensure that properties are always adequately equipped, maintained, furnished, and clean.
• Empower and motivate Residents to identify and achieve desired outcomes.
• Develop Move-on plans with Residents at the earliest opportunity, identifying realistic options for their future home.

What we expect from you

• Ability to develop person centred support and move on plans.
• Understanding of safeguarding.
• Ability to work with vulnerable adults with complex needs (such as substance misuse, physical health, mental health, seeking employment and housing support).
• Flexibility to travel within your allocated area for training and team meetings and be flexible to cover other local patches as required.Familiarity with computer-based packages

What you can expect from us

• A dynamic and supportive team who delivers results for the people we support every day.
• The opportunity to work flexibly within the community as this role allows you to plan your own workload of support sessions and property visits.
• A commitment to helping you learn and develop your career.

Excellent benefits including a great annual leave entitlement, an occupational sick pay scheme which exceeds statutory requirements, cycle-to-work scheme and many more.

This role requires regular travel across an allocated area and therefore, a Full Driving License and access to your own vehicle are essential. You will be able to claim mileage expenses from base location (to be ascertained) at 45p for every mile travelled.

An Enhanced DBS and Prison Clearance is required for this role. These will be completed as part of the Pre-Employment Screening process.

We are ready and waiting to receive your online application.

If you have any questions or would like to have an informal chat regarding the role, please email Ellie.Frisby@nacro.org.uk

VAN DRIVER SERVICE TECHNICIAN

Job Role - Van Driver Service Technician
Location - Plymouth, PL7
Pay Rate - £13.24 PAYE + overtime available
Temp-Perm

Are you a compassionate, reliable, and technically minded individual who wants to make a real difference in people's lives?

We are looking for a Van Driver & Service Technician to deliver and install oxygen equipment in the homes of vulnerable individuals across the Plymouth area & parts of North Cornwall. This is more than just a driving job - it's an opportunity to provide essential support to those who need it most and meet some wonderful people along the way!

The role involves driving a van to multiple locations, you will be responsible for delivering gas canisters to vulnerable people's homes and installing and servicing home breathing apparatus. You will be required to move the oxygen canisters from the van into people's home, therefore heavy lifting will be required.

About you:
The ideal candidate will hold a full UK category B driving licence with no more than 3 points.
Experience in a similar delivery or service technician role is preferred but not essential - full training will be provided.
Strong communication and interpersonal skills, with the ability to explain technical information clearly and empathetically.
Basic mechanical or electrical skills are an advantage.
Ability to manage time effectively and work independently.
A caring and professional attitude, with a commitment to supporting vulnerable individuals.

An enhanced DBS check is required for this role.

If you would like to know more please contact us and speak to Rebecca.

Location: Plymouth

Since 1989, we've supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home.

We're looking for people who are passionate about care, and who want to help others to join our amazing teams. We don't require you to have any previous social care experience, what we do need from you is to have the Right to Work in the UK, as we are NOT able to offer Health and Care Worker visas. Additionally, you are required to have a full UK driving license with access to your own vehicle.

If you're looking for a job that can be flexible around your lifestyle there are a variety of shift patterns available to work in mornings, afternoons, evenings or weekends.

At Helping Hands, we can offer the following benefits

• Paid mileage of 35p per mile between calls
• Early Pay App request up to 50% of your pay in advance of pay day
• Earn up to £100 for referring a friend
• Our care assistants are directly employed by us giving you access to holiday entitlement and our pension scheme
• Apprenticeship opportunities available to existing staff
• Support to complete nationally recognised qualifications including your Care Certificate and NVQs. Your career development is important to us if you want to progress, we can help!
• FREE Blue Light Card national discount card for hundreds of retailers

Being a Care Assistant means you need to be adaptable, kind-hearted and put others first. Your role may include:

• Providing companionship
• Support with personal care such as showering, bathing and toileting
• Helping with mobility around the home
• Overseeing medication and providing medical support
• Helping around the house with cleaning, cooking and tidying
• Running errands such as food shopping or picking up prescriptions

Temporary Application/Software Support Analyst, Plymouth, £41,459

Our client is a well-established, award winning electrical distribution network operator who are part of the largest electricity transmission and distribution businesses in the UK. As a national business, they pride themselves on their first class reputation for network reliability and business efficiency, receiving the Government’s Charter Mark scheme accolade every year. You can be proud to join a company who work to ensure everyone can have clean, affordable energy, well into the future.

Their Plymouth depot are seeking an Application/Software Support professional who is a logical thinker and has a competence and affinity with IT. Customer Service and strong communication skills are key. This is a 1st Line Applications Support role supporting their team of software developers. Training during the 1st month will be office based, a hybrid of remote/home working will be offered, typically 5 days a month in the office. Flexible working hours.

Competitive salary, holiday entitlement rising to 26 days after 12 weeks + bank holidays, free parking. The environment is supportive, rewarding and friendly where you’ll be empowered to build a career. This is an ongoing temporary role, with a review at 3 months. It is a chance to get your foot in the door with a large organisation, where there are opportunities to apply for permanent roles within the business.

Role/duties of Application/Software Support

• Day to day monitoring of Jira tickets - picking up general support / moving tickets that need another teams attention / identifying high priority issues
• Managing first line applications support phone calls
• Liaise with internal and external system users, keeping them up to date with progress
• Perform regular checks as part of the AFO team daily processes – raising and working through issues with team members
• Update and manage support rotas to ensure cover provided
• Maintaining documentation/confluence pages with details of processes and fixes
• Analysis of support issues – raising possible areas of improvement with team members
• Maintain team SharePoint pages

Candidate requirements

• Excellent Problem Solving Skills
• Strong communication skills are required
• Must be a strong team player
• Exposure to basic SQL / or exposure to RDBMS
• An understanding of basic change management procedures

Would suit those with 1st Line Support, Helpdesk, or Customer Service background

Immediate start available.

TSB Bank Plc


Job Title: Customer Service Consultant (Money Confidence Expert)Function: Branch BankingLocation: PlymouthHours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basisSalary: £25,288 (£23,200 base, plus cash allowance of £2,088) and excellent benefits At TSB, we're all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community.We are looking for someone who is passionate about customer experience. How you’ll make a differenceAs a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. Being responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them. What you’ll bring
- Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
- Have a flair for understanding what customers need and the best way to support them with their current and future goals.
- Ability to help answer questions and sort out problems. 
- Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
- Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.
Location
- Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.
What we offer in returnWe’ll pay you a base salary of £23,200 from day one, and an excellent benefits package which includes:
- Extra 9% of your salary (£2,088) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5%/£1,160 on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare
If this sounds up your right up your street, come and join our team. We make things happen!
We are TSB. Life Made More.
#LI-KS1

The MPGS provides professional soldiers to meet armed security requirements at Royal Navy, Army, RAF and other MOD bases across the UK Mainland. Our primary role is to counter the terrorist threat posed to military bases within the UK.

Our duties include:
Security incident management - Such as suspicious packages, bomb threats, protests, etc.

Patrolling site perimeters - Taking necessary action to preserve perimeter security.
Controlling entry and exit - Managing control room and gate operations and ensuring all visitors are dealt with efficiently.

Military Working Dog services (at selected sites).

Our units are located at over 119 sites across the UK mainland. We have our own Military Local Service Contract which allows soldiers to choose where they wish to serve, providing there is a vacancy.

Requirements:
• Background - You must have at least 3 years prior Military Service, or be currently serving, in any arm of the British Military, regular or reserves.

• Age - You must be over 18 years and under 57 years of age at re-enlistment.

• Fitness Eligibility - You must be medically fit and have a Body Mass Index below 32.

• Driving Licence - You must have a full UK driving licence with less than 8 penalty points.

Previously Served Personnel:
• Gap Since Leaving Service - Former substantive Cpl/LH (or equivalent) and above ranks with no more than a 10 year gap of service, and for former non substantive Cpl/LH and below ranks who have a gap of service of no more than 6 years.

• However, any former personnel with a time gap of up to 10 years can apply for this role, to which a time out waiver may be granted, subject to approval and interview processes.

• Previous Service Check - Your previous service records will be checked and final authorisation to proceed with the application must be given by the Army Personnel Centre.

Currently Serving Personnel:
• Any currently serving regular or reserve personnel wishing to transfer to the MPGS from across the tri-services should email ArmyPM-MPGS-Recruitment@mod.gov.uk immediately to discuss the best process for you joining the MPGS.

Benefits:
• Competitive entry level salary.
• Continuation of armed services pension or new pension if in receipt of full military pension already.
• Subsidised military accommodation available (SLA/SFA).
• 30 Days Annual Leave (Pro Rata).
• Free medical/dental
• You choose your location.
• Home to duty payment subject to conditions (HDT)
• Up to 2 weeks Adventurous Training per year (not compulsory).
• Professional and personal courses available to advance you and your rank.

Job Types: Full-time, permanent.

Salary: £25,693-£47,438 per year.

Schedule: 12 hour shifts of generally 4 days on, 4 days off, 4 nights on and 4 nights off. Continuation training is conducted during a 4 day off period.

Experience: UK Military, minimum 3 years (required).

Further info: Visit

Website - https://www.army.mod.uk/who-we-are/corps-regiments-and-units/adjutant-generals-corps/provost/military-provost-guard-service/

Facebook - https://www.facebook.com/groups/mpgsRecruitment/

e-mail – ArmyPM-MPGS-Recruitment@mod.gov.uk

How to Apply: In the first instance please email us at

ArmyPM-MPGS-Recruitment@mod.gov.uk

including the following information;
a. Name.
b. Age.
c. Previous or current UK Military Service unit.
d. Previous or current UK Military Service time period / date left.

Your new company
You will be working with a national Social Justice Charity with more than 50 years' experience of changing lives, building stronger communities, and working with stakeholders towards reducing crime.They deliver the Community Accommodation Support service (CAS) which is a national service across England and Wales. The service allows Courts to make greater use of bail by providing accommodation in the community with support for adult defendants who could not otherwise be bailed.
CAS also provides support for adults released from Custody in the last three months of their sentence on Home Detention Curfew (HDC) and other Licence Orders.
The Team provides flexible and holistic support to Residents who have a wide range of support needs. They aim to support our Residents to find and keep a stable home at the end of their CAS-2 placement. You will manage a caseload of Residents and properties in your allocated area.

Your new role
To provide housing related support to vulnerable individuals together with providing housing and property management with the aim of achieving a successful move-on and other measurable outcomes including supporting service users to achieve independence.

• Support clients to comply with the requirements of their HDC/Bail conditions.
• Producing a realistic and achievable Support Plan to include accessing and using housing and accommodation services to support move on to longer term accommodation.
• Ensure that all Support Plans and Risk Assessments are unique, inclusive and person-centred.
• Provide weekly support to Residents to engage with their support plan and contribute to the achievement of their objectives and aspirations.
• Support Residents to access Housing Benefit in the first instance to ensure that their tenancy is not put at risk with escalating rent arrears.
• Manage properties within your area of responsibility to ensure they are being maintained to Decent Homes Standard by reporting repairs, and replacing furniture and equipment are required.
• Undertake basic cleaning tasks as required.

What you'll need to succeed

• Ability to develop person centred support and move on plans.
• Understanding of safeguarding.
• Ability to work with vulnerable adults with complex needs (such as substance misuse, physical health, mental health, seeking employment and housing support).
• Flexibility to travel within your allocated area for training and team meetings and be flexible to cover other local patches as required.
• Familiarity with computer-based packages

Must be a driver

What you'll get in return

• Support of a dedicated Hays consultant
• Free training and development
• Onsite training by the site manager
• Pension contributions of up to 3%
• CV writing
• Refer a Friend Scheme

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Required to cover the medical secretaries during annual leave/sickness and adapt to their work place and individual differential layouts. To undertake typing in a timely manner. To maintain confidentiality at all times and adhere to other Trust policies and procedures and implement any changes to the daily routine. Proactively support and enhance the continual quality initiative ensuring a quality first approach to all aspects of work. To provide non-clinical advice to patients and relatives regarding admission and appointment details. Prioritise own workload meeting requirements of medical secretaries including typing clinics, nurses work and x-rays. Liaise; report, document and present data collected using appropriate computer software to achieve effective results. Sorting and dealing with all correspondence i.e. internal/external post including faxes. Emails and results and filing system. To provide support in respect of the medical secretaries and clinical team. To assist in the training/mentoring of new support secretaries. Regular exposure to distressing/emotional circumstances i.e. typing letter of distressing nature, dealing with distressed patients over the telephone. To maintain on orderly office, this can readily be taken over by colleagues/locum where necessary. To assist in monitoring shared mailboxes. To outcome the virtual glaucoma reporting.

Sorting and dealing with all correspondence i.e. internal/external post including faxes. Emails and results and filing system. To provide support in respect of the medical secretaries and clinical team. To assist in the training/mentoring of new support secretaries. Regular exposure to distressing/emotional circumstances i.e. typing letter of distressing nature, dealing with distressed patients over the telephone. To maintain on orderly office, this can readily be taken over by colleagues/locum where necessary. To collect hospital notes and clinics from Main Outpatients and other departments. To assist in monitoring shared mailboxes. Build and sustain effective communications with other roles involved in the health community as required to ensure good team working and collaborative working practices in particular. Liaise with nursing, clerical and clinical staff. Requirement to exert physical effort when dealing with vast quantities of notes. Sitting in a restricted position for long periods of time and working in cramped conditions. Exceptionally busy and stressful workload.

Clinical 1. Providing and delivering a high standard of nursing care by initiating and co[1]ordinating the assessment, planning, implementing, and evaluating of individual patients needs based on evidence. This includes all aspects of care from admission to discharge. 2. Reporting and documenting all relevant nursing/patient needs, communicating changes with other health care professionals in the multidisciplinary team with ongoing responsibility for patient care as they occur. 3. Promoting and delivering health education within the clinical area and advise patients, family, and others in health promotion issues. Undertaking patient triage, undertaking clear assessment of patient health in the acute ophthalmic setting following best practice guidance by telephone and face to face. Making safe and appropriate decisions. Demonstrating and undertaking evidence-based practice, playing an active part in the introduction of this evidence to improve patient-centred care. Supervising, assessing, and mentoring and supporting junior Registered Nurses and Health care professionals, including bank and agency staff in the clinical setting. Increasing the level of knowledge and skills within the Department/Directorate through sharing best practice and supporting others to develop their professional abilities. Implementing and sharing good infection prevention and control practice. Undertake manual handling assessments and ensuring actions are met. Day to day direct supervision of team of patients and staff. For further details please see attached JD&PS.