Total 25 Customer Service job vacancies in Petaling Jaya

•Position Title: Administration Support Officer/Executive.

•Salary: RM 3000-4000.

•Job/Vacancy Location: Klang Valley (Petaling Jaya; KL city center;Bandar Bukit Jalil.

Introduction

Chrisjac is an established recruitment firm, servicing corporate clients in Malaysia for three decades in staffing industry. As part of providing value-added recruitment services, Chrisjac is working in collaboration with the management of the companies to seek capable Malaysians to fill administrative support roles within the Klang Valley.

About the job/Role

The vacancies available are full-time permanent positions. 

The role is primarily office based where the incumbents (job holders) will be responsible for providing administrative support role to the overall business operation activities. The role is challenging as you will handle a variety of responsibilities ranging from generating documents to attending to customer requests. The job would suite a matured outgoing person who enjoys a highly diverse work environment, can easily handle a variety and wide range of office activities.

Job Requirements/Candidate profile

The successful candidates should fulfill the following criteria/requirements:

•Malaysians who are energetic and enthusiastic person age between 23 to 40.

•Possess minimum qualification: Diploma qualification in Business or any other disciplines.

•Strong verbal and written communication skills, especially able to communication in fluent English; plus conversant in BM and Mandarin.

•Intermediate computer skills, including MS Office and Internets applications.

If you are interested in any of these jobs located at area that is convenient to you, please apply by forwarding your resume via our E-mail at: jobs@chrisjac.com.my

HOW TO APPLY

Interested candidates are hereby invited to apply by forwarding a copy of your up-to-date resume for our review. You may choose to apply online through JOBSTORE by clicking the Apply button to submit your application. Alternative, candidates may forward their resume directly to us at CHRISJAC via our E-mail at jobs@chrisjac.com.my

Perks & Benefits

• Casual dress code
• Personal leave
• Open culture

•職位名稱：行政支援官員/執行官。

•薪水：RM 3000-4000。

•工作/空缺地點：巴生谷（八打靈再也；吉隆坡市中心；Bandar Bukit Jalil。

介紹

Chrisjac 是一家成熟的招聘公司，在人力資源行業為馬來西亞的企業客戶提供服務已有三十年。作為提供增值招聘服務的一部分，Chrisjac 正在與公司管理層合作，尋找有能力的馬來西亞人來填補巴生谷的行政支援職位。

關於工作/角色

可用的職位空缺是全職永久職位。

該職位主要是辦公室職位，任職者（任職者）將負責為整體業務營運活動提供行政支援。該角色具有挑戰性，因為您將處理各種職責，從生成文件到滿足客戶請求。這項工作適合成熟的外向人士，喜歡高度多樣化的工作環境，可以輕鬆處理各種廣泛的辦公室活動。

職位要求/候選人簡介

成功的候選人應滿足以下標準/要求：

•精力充沛、熱情的馬來西亞人年齡在23歲至40歲之間。

•擁有最低資格：商業或任何其他學科的文憑資格。

•較強的口頭和書面溝通能力，尤其能夠用流利的英語溝通；加上精通國語和普通話。

•中級電腦技能，包括MS Office 和互聯網應用程式。

如果您對位於您方便的地區的任何這些工作感興趣，請透過我們的電子郵件轉發您的履歷來申請： jobs@chrisjac.com.my

如何申請

特此邀請有興趣的候選人透過轉發您的最新履歷副本進行申請，以供我們審核。您可以選擇透過JOBSTORE線上申請，點擊「申請」按鈕提交您的申請。或者，候選人可以透過我們的電子郵件jobs@chrisjac.com.my將簡歷直接轉發給我們CHRISJAC

津貼和福利

• 休閒著裝要求
• 事假
• 開放文化

Job Description:

1. Maintain accurate records of business development activities, including client interaction, proposals and agreements.
2. Assist on updating client records in system and also job listing.
3. To send the agreement to the new potential client
4. To do follow up call to our clients.

Qualifications & Skills:

• Diploma or Bachelor’s degree in Business Administration, Marketing, or a related field.

• Strong organizational and multitasking skills.

• Excellent communication skills, both written and verbal.

• Proficiency in Microsoft Office (Word, Excel, PowerPoint).

• Ability to work effectively as part of a team.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Flexible working hours
• Personal leave
• Personal development opportunities

職位描述：

1. 維護業務開發活動的準確記錄，包括客戶互動、建議和協議。
2. 協助更新系統中的客戶記錄以及職位清單。
3. 將協議發送給新的潛在客戶
4. 給我們的客戶進行跟進電話。

資格和技能：

• 工商管理、行銷或相關領域的文憑或學士學位。

• 強大的組織能力和多工處理能力。

• 優秀的書面和口頭溝通能力。

• 熟練使用Microsoft Office（Word、Excel、PowerPoint）。

• 作為團隊的一部分有效工作的能力。

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 附近的公共交通
• 彈性的工作時間
• 事假
• 個人發展機會

Company Background: Banking industry 

Job highlights:

• Office accessible by public transport
• Permanent role with full training provided
• Attractive allowances and incentives (refer below)

Main responsibilities:

• ️Handle inbound calls (Average 80 calls/daily)
• ️Resolving customer's enquiries or complaints in timely manner
• ️Promotes and verbally share latest promotion campaign information to the call-in customers (when chance arise)

Remunerations:

• Basic salary up to RM4000 (subjects to experiences)
• Shift allowance RM350 fixed
• Quarterly KPI incentives RM800 - RM1800
• Other allowance: transport allowance, meal allowance, language allowance, OT claims and etc
• Staff benefits: Insurance coverage, Optical + Dental claim

Requirements:

• Fresh graduate Degree holders are welcome!
• SPM and Diploma holders with call center experiences are encouraged to apply!
• Open race and gender.
• Mandarin proficiency is added advantage

Employer questions

Your application will include the following questions:

• What's your expected monthly basic salary?
• How many years' experience do you have as a Banking Customer Service Advisor?
• Which of the following languages are you fluent in?
• How would you rate your English language skills?
• Are you willing to undergo a pre-employment background check?
• Do you have customer service experience?
• How much notice are you required to give your current employer?
• Are you available for shift work?

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Medical insurance
• Dental insurance

Operational

• Manage Quotes: Request, present, and get approval for spot quotes; inform operations of accepted quotes.
• Coordinate Shipments: Record booking details and notify branches for processing.
• Handle Special Requests: Quickly respond to urgent shipment needs.
• Track Shipments: Monitor and update clients on shipment status.
• Prepare Reports: Create and share regular client reports.
• Enter Data: Input information accurately into client systems.
• Monitor Services: Check service performance including Hellogic transmissions, resolve issues, and inform clients.
• Resolve Billing Issues: Ensure clients receive correct invoices promptly.

Client Relationship

• Develop Clients: Identify and grow new client relationships.
• Maintain Relationships: Build and sustain effective client connections.
• Understand Clients: Learn key contacts and specific needs of assigned clients.
• Ensure Satisfaction: Work with clients and teams to maintain service satisfaction.

Other Duties

• Training: Attend training sessions or conferences as directed.
• Additional Tasks: Perform other duties as assigned.

Qualifications

• Diploma or Degree in Logistics, Supply Chain Management, or a related field.
• Minimum 2 years of experience in logistics or a similar field.
• Skilled in monitoring shipments, providing client updates, and completing regular reports.
• Ability to work with clients, operations, and sales to maintain client satisfaction and manage services.

• Permanent position
• Exposure into one of the largest international logistics providers
• Attractive Salary and Benefits
• Normal Working Hours 

Job Scope

• Handle Inbound call for customer inquiries.
• Assist customer in trouble shooting the sim card problem & related devices.
• cross-selling when the customer asks on products or promotion package.

24/7 hour rotational shift

5 days work 2 days off

9 hours shift 1 hour break (included)

Benefits

• shift allowance
• OT allowance
• Employee phone rebate plan (up to RM200)
• cross selling incentive (KPI)

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport

Position: Helpdesk 

Employment: 1 year contract (renewable) – under ASK

Salary Range: RM 2,000 – RM 2 300

Working Hours: Monday – Friday, 9am – 6pm (OT claimable)

Working Location:

PJ Office - A-07-01, Block A, Level 07, PJ8 No 23, Jalan Barat, Seksyen 8, 46050 Petaling Jaya, Selangor, Malaysia (Reachable via LRT Asia Jaya)

Requirements:

• • Open to fresh graduate or non-related work experience to apply.
  • Preferred in customer service industry or data entry experience.
  • Minimum SPM level
  • May work on weekends when needed but not necessarily fixed

Perks & Benefits

• Employee equity

公司背景：銀行業

工作亮點：

• 搭乘大眾運輸工具可到達辦公室
• 提供全面培訓的永久角色
• 有吸引力的津貼和獎勵（參見下文）

主要職責：

• ️處理來電（平均每天80通電話）
• ️及時解決客戶的詢問或投訴
• ️向來電客戶進行宣傳並口頭分享最新的促銷活動資訊（當有機會時）

薪酬：

• 底薪高達RM4000（視經驗而定）
• 輪班津貼固定 RM350
• 季度KPI獎勵 RM800 - RM1800
• 其他補貼：交通補貼、餐補、語言補貼、加班費等
• 員工福利：保險、光學+牙科索賠

要求：

• 歡迎應屆畢業生學位持有者！
• 鼓勵具有呼叫中心經驗的 SPM 和文憑持有者申請！
• 公開種族和性別。
• 國語熟練度為額外優勢

雇主問題

您的申請將包括以下問題：

• 您期望的每月基本工資是多少？
• 您作為銀行客戶服務顧問有多少年經驗？
• 您能流利使用下列哪一種語言？
• 您如何評價您的英語語言能力？
• 您願意接受就業前背景調查嗎？
• 您有客戶服務經驗嗎？
• 您需要提前多久向現任雇主發出通知？
• 你可以輪班工作嗎？

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 附近的公共交通
• 醫療保險
• 牙科保險

操作

• 管理報價：請求、提交現貨報價並獲得批准；通知營運部門已接受的報價。
• 協調出貨：記錄預訂詳細資訊並通知分公司進行處理。
• 處理特殊請求：快速回應緊急貨運需求。
• 追蹤貨運：監控並更新客戶的貨運狀態。
• 準備報告：建立並分享定期客戶報告。
• 輸入資料：將資訊準確輸入客戶端系統。
• 監控服務：檢查服務效能（包括 Hellogic 傳輸）、解決問題並通知客戶。
• 解決計費問題：確保客戶及時收到正確的發票。

客戶關係

• 開發客戶：識別並發展新的客戶關係。
• 維繫關係：建立並維持有效的客戶聯繫。
• 了解客戶：了解指定客戶的主要聯絡人和特定需求。
• 確保滿意度：與客戶和團隊合作以保持服務滿意度。

其他職責

• 培訓：按照指示參加培訓課程或會議。
• 附加任務：執行指派的其他職責。

資格

• 物流、供應鏈管理或相關領域的文憑或學位。
• 至少 2 年物流或類似領域的經驗。
• 擅長監控出貨、向客戶提供最新資訊並完成定期報告。
• 能夠與客戶、營運和銷售人員合作，以保持客戶滿意度並管理服務。

• 永久職位
• 接觸最大的國際物流供應商之一
• 有吸引力的薪資和福利
• 正常工作時間

Job Description:-

Managing all helpdesk & surveillance functions tied to Enterprise business & support extending to communications & liaison with business counterparts & Enterprise customers. Expected to manage required communication levels to internal & external stakeholders

Ensuring customer satisfaction by maintaining key network KPI’s which directly impacts the Enterprise network’s reliability

Ensuring enterprise network growth by supporting delivery projects to gain more fixed enterprise customers and dominance by expanding network footprints

Ensuring technology development growth by supporting all fixed network projects to meet the evolving network technology and providing constructive inputs

Ensuring all network fixed enterprise complaint are managed and updated timely as per SLA

Ensuring all network detection are pro-actively notified timely as per SLA

Ensuring constant and reliable communications with Business Units to understand its needs which are unique to every customer and translate them towards the network’s outputs

Ensuring prompt and immediate response to stakeholders ie Service Managers, Account Managers & Network stakeholders

Job Requirements:-

Post Graduate Certificate/Diploma: Specialized in Electrical/Electronics/Communications

1 to 3 years in IT & Helpdesk environment

Proven experience as a helpdesk technician or other customer support role

Tech savvy with working knowledge of office automation products, databases, and remote control

Good understanding of computer systems, mobile devices, and other tech products

Ability to diagnose and resolve basic technical issues

Proficient in English

Excellent communication skills and writing skills.

Customer-oriented and cool-tempered

Perks & Benefits

• Nearby public transport
• Casual dress code

Responsibilities:

• Manage large amounts of inbound and outbound calls in a timely manner.
• Follow communication 'scripts' when handling different enquiries.
• Determine customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
• Take iniative to upsell products when they arise.
• Establish sustainable relationships and engage customers by taking the extra mile.
• Keep records of all conversations in our call center database in a comprehensible way.
• Attend educational seminars to improve knowledge and performance level.
• Meet personal/team qualitative and quantitative targets.

Requirements:

• Previous experience in a customer support role.
• Track record of over-achieving quota.
• Good phone and verbal communication skills along with active listening.
• Familiarity with CRM systems and practices.
• Customer focus and adaptability to different personality types.
• Ability to multi-task, set priorities and manage time effectively.

Perks & Benefits

• Commission and bonus
• Casual dress code
• Medical insurance
• Paid training and development

Job Responsibilities

▪ Process and validate all sales submissions from Enterprise front-end channels (Sales & Partner Portal) nationwide, including supporting documents, components, plans, and other order-related validations within the stipulated SLA.

▪ Ensure that all supporting documents are reviewed in accordance with established processes and policies.

▪ Escalate operational issues, including system and process problems, to ensure they are addressed and resolved within the agreed SLA.

▪ Support ad-hoc and special projects for Sales Team/ Partners' activities nationwide.

▪ Conduct periodic discussions and operational checks with the Order Processing Team nationwide to ensure strict adherence to due diligence.

▪ Perform business credit checks for new onboardings to ensure the acquisition of quality and financially viable EBU corporate customers, and to minimize or mitigate potential fraud cases. Job Requirements

▪ Minimum of 2 to 4 years of experience.

▪ Fresh graduates are welcome to apply.

▪ Diploma in Business Administration or a related field.

▪ Preferably with a background in operations.

▪ Experience in the telecommunications industry is preferred.

▪ Proficiency in Microsoft Word, Excel, Siebel, Kenan FX, and SAP.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code

Responsibilities:

• Determine customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
• Take iniative to upsell products when they arise.
• Establish sustainable relationships and engage customers by taking the extra mile.
• Keep records of all conversations in our call center database in a comprehensible way.
• Attend educational seminars to improve knowledge and performance level.
• Meet personal/team qualitative and quantitative targets.

Requirements:

• Previous experience in a customer support role.
• Track record of over-achieving quota.
• Familiarity with CRM systems and practices.
• Customer focus and adaptability to different personality types.
• Ability to multi-task, set priorities and manage time effectively.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Flexible working hours
• Casual dress code
• Medical insurance
• Personal leave

職責：

• 確定客戶的需求、澄清資訊、研究每個問題並提供解決方案和/或替代方案。
• 當產品出現時，主動追加銷售。
• 透過加倍努力建立可持續的關係並吸引客戶。
• 以易於理解的方式將所有對話記錄保存在我們的呼叫中心資料庫中。
• 參加教育研討會以提高知識和績效水準。
• 滿足個人/團隊的定性和定量目標。

要求：

• 以前擔任客戶支援角色的經驗。
• 超額完成配額的記錄。
• 熟悉CRM系統和實踐。
• 以客戶為中心並適應不同的性格類型。
• 能夠同時處理多項任務、設定優先順序並有效管理時間。

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 彈性的工作時間
• 休閒著裝要求
• 醫療保險
• 事假