Total 510 Customer Service job vacancies in OFFSITE - USA - Texas

The functions of the RN Care Coordinator/Maternity Coordinator include, but are not limited to
the following:

• Practices in accordance with Veterans Health Administration (VHA) Handbooks & Directives
  that provide guidance for women Veterans' health care (1330.01 & 1330.03).
• Implements strategies to increase compliance with VHA health care guidelines and
  performance measures for women Veterans.
• Coordinates and tracks gender-specific care/maternity care, of patients throughout all aspects
  of the STVHCS medical center, including Community Based Outpatient Clinics, as well as
  community and/or military partner providers and medical centers.
• Demonstrates effective coordination of care of women Veterans requiring maternity care and
  regular interval assessment of care.
• Assists with initial VA consult referrals, assists with VA or community services for the patient
  with an appropriate provider, to include coordinating any subsequent appointments or follow-up,
  as needed.
• Maintains database to monitor the delivery of maternity services and coordination of care and
  tracks maternal and fetal outcomes.
• Educates patients on a variety of gender-specific topics, to include maternity specific topics, as
  well as authorized VA and community-based resources for gender specific care and billing
  processes.
• Consults with and collaborates with interdisciplinary services to meet the needs of women
  Veterans.
• Contacts pregnant veterans on a regular reoccurring basis throughout the duration of
  pregnancy and the postpartum period to assess clinical and/or social care needs, facilitating
  care and services between VA and non-VA care providers.
• Assists veterans who have presented to VA or non-VA emergency department for gender specific
  maternity related emergencies, to secure appropriate follow-up care such as lab,
  ultrasound, emotional support, and/or other care as needed.
• Ensures seamless and timely return to Primary Care following delivery by assisting with a
  follow-up appointment within designated timeframe.
• Documents patient care interactions accurately, succinctly, and timely.
• Assists with managing Teratogenic medication communication, prescriber education and
  electronic medical record alerts and counseling documentation.
• Completes initial and re-assessments of patient condition and response to treatment and other
  clinical findings to include mental health screenings, and other screenings. Initiates follow-up as
  needed.
• Provides a full range of nursing care to patients with complex care needs.
• Applies problem-solving skills and communication skills; works as a member of the Women
  Veteran Program, Comprehensive Primary Care-Women's Health Team, educating staff,
  learning from staff and improving processes resulting in improved patient care.
• Participates in committees to ensure an environment of dignity, respect, privacy and safety for
  women Veterans.

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf
Social Work: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-Social-Worker-Career-Flyer.pdf

The Social Worker is assigned to the West Texas VA Health Care System Patient Aligned Care Team. The Social Worker must use a high level of skill in assessing and treating the complicated psychosocial problems of veterans. Social Work responsibilities include the assessment of psychosocial problems, often at a time when the Veteran is experiencing crisis and include the provision of short-term, solution- focused counseling with veterans and/or their family members/significant others. Referrals typically originate from members of the interdisciplinary team, from Veterans and/or their family members/significant others coming as walk-ins to seek assistance, and from community professionals.

The Social Worker is responsible for the monitoring of, and assisting with discharge planning when necessary for, Veterans assigned to the PACT Team while Veterans are hospitalized in any number of local medical facilities. The Social Worker must complete thorough assessments to determine the presenting problem to determine in- home factors impacting the problem and to determine obstacles to treatment and/or follow through with recommended treatments. Consultation with members of the outpatient interdisciplinary team is provided to coordinate a collaborative effort to meet the agreed upon goals for the Veteran's treatment needs and include liaison with community professionals regarding needed services for veterans and/or their families.

Works with various patient populations that include, but are not limited to, homeless Veterans, Hospice/Palliative Care, Homebound, and Spinal Cord Injury and Disease Veterans. Works with Veterans needing assistance with, but are not limited to, Home Health services, financial resources, VA benefits, Long term care decisions, and transportation services.

Work Schedule: Monday to Friday 8:00am to 4:30pm
Recruitment Incentive (Sign-on Bonus): Not Authorized
Permanent Change of Station (Relocation Assistance): Not Authorized
EDRP Authorized: Former EDRP participants ineligible to apply for incentive. Contact VISN17EDRP2@va.gov, the EDRP Coordinator for questions/assistance. Learn more
Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of existing pay, higher or unique qualifications, or special needs of the VA (Above Minimum Rate of the Grade).
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Telework: Authorized Ad Hoc
Virtual: This is not a virtual position.
Functional Statement #: Social Worker (Patient Aligned Care Team)
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required

• YOU WILL/MAY:
• Ensure that regulated establishments produce a safe product by executing appropriate inspection methods, determining non-compliance with regulatory requirements, documenting noncompliance and initiating enforcement actions, where warranted.
• Verify that meat and poultry slaughter and/or processing establishment's Sanitation Standard Operating Procedures (SSOP) and Hazard Analysis and Critical Control Point (HACCP) Plans meet regulatory requirements.
• Execute Sanitation Standard Operating Procedures (SSOP) and Hazard Analysis and Critical Control Point (HACCP) Plans effectively to prevent unsanitary conditions and adulteration of product.
• Review records, observe plant operations and conduct hands-on verification to ensure compliance with regulatory requirements and prepare detailed documentation (Non-Compliance Records) of non-compliance with regulatory requirements.
• Determine when regulatory control action is necessary. You will assess whether the plant's corrective or preventative actions are acceptable and effective, if there are trends in noncompliance, or if an enforcement action is warranted.
• Conduct regulatory oversight activities inside plants in matters relating to other consumer protections (e.g., economic adulteration and misbranding).
• Have contact with plant managers, owners and others to explain legal and regulatory requirements, discuss operation of the plant's SSOP, HACCP plan and other food safety programs.
• Communicate and defend determinations on non-compliance issues and discuss plans for addressing non-compliance.
• Work with a variety of individuals to resolve problems, clarify differences of interpretation concerning HACCP and other food safety or consumer protection requirements.
• Advise other Agency inspectors, supervisors and officers on inspection and enforcement matters for which you are involved.
• Conduct various samplings, surveys and tests to obtain pertinent data on potential problem areas, industry trends, or other issues of current interest to the Agency.
• Be involved in performing health and safety verification sampling and tests for detection of specific microbes (e.g., salmonella, listeria, etc.), residues or contaminants.
• Assure that products approved for import are in full compliance with all applicable Federal regulations governing the importation of meat and poultry products.
• Authorize entry of all meat or poultry products considered to comply with Federal regulations or refuse entry of any products which violate any of the requirements for admission into this country.
• Coordinate with other Federal agencies (e.g., the Animal and Plant Health Inspection Service (APHIS) and U.S. Customs and Border Protection (CBP) on such matters as animal health restrictions and refused entry lots.

• The duties described are for the full-performance level. At developmental grade levels, assignments will be of more limited scope, performed with less independence and limited complexity.
• The duties may include, but are not limited to:
• Participates with supervisor in planning and coordinating survey/control measures by furnishing information about the presence and extent of plant diseases and/or insects, and effect of treatments.
• Directs and/or conducts approved control and eradication measures including sanitation measures, biological controls, and the application of herbicides, insecticides, nematicide, and fungicides.
• Enforces Federal and/or State regulatory orders to restrict movement or issue certificates permitting movement of plants, plant products, and equipment into or out of regulated areas.
• Assists with inspections of routine commodities for export.
• Maintains daily records of inspection work, control measures and regulatory procedures applied; prepares reports and maps on the activities and accomplishments within the assigned area.

• Assists in administering the base local area network (LAN) and wide area network (WAN) for the installation.
• Assists in planning, testing, and configuring base network systems.
• Analyzes and resolves problems and trends.
• Provides customer support, assistance, training, and orientation.

• The duties described are for the full-performance level. At developmental grade levels, assignments will be of more limited scope, performed with less independence and limited complexity.
• The duties may include, but are not limited to:
• Assists Veterinary Medical Officers with inspection and testing of livestock, poultry, and other avian species on ranches, farms, auctions, markets, etc., to detect animal diseases and parasites.
• Supervises the livestock owner's cleaning and disinfection of vehicles and premises which may be contaminated by disease organisms.
• Investigates reports of communicable diseases of livestock.
• Provides program information regarding preventive measures to nearby livestock owners.
• Supervises livestock owner's disposition of diseased animals.
• Prepares certificates granting approval of movements of disease-free, infected, or exposed livestock.

• You will recognize, develop, and present evidence to reconstruct events, sequences, time elements, relationships, responsibilities, legal liabilities, and conflicts of interest.
• You will support and/or conduct investigations in a manner meeting legal and procedural requirements.
• You will handle evidence in accordance with the rules of investigative procedures, laws, and precedent court decisions including constitutional rights for search and seizure.
• You will utilize pertinent statutes, regulations, policies, and guidelines, including the Code of Federal Regulations and the Uniform Code of Military Justice for investigations.
• You will interview witnesses, victims, and suspects pertaining to sexual harassment investigations.
• You will provide support to Special Agents in crime and death scene examinations (i.e., identifying, processing, documenting, and preserving physical evidence).
• You will serve as a Field Office liaison and collaborating with various jurisdictions, including local, Federal, and foreign areas of operation to facilitate the exchange and flow of information.

WHAT IS THE TAXPAYER SERVICES DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
TAXPAYER SERVICES RETURN INTEGRITY AND COMPLIANCE SERVICES
RETURN INTEGRITY VERIFICATION OPERATIONS (RIVO)

• The following are the duties of this position at the full working level. Performs a variety of administrative tasks using an automated system which involves: assigning, maintaining, monitoring, or updating work status and inventory records; ordering research; acknowledging correspondence; maintaining, updating and initiating personnel records; timekeeping; and performing other support activity.
• Identifies and reviews Forms W-2 attached to Forms 1040EZ and 1040PC for conditions meeting Criminal Investigation criteria and code the returns appropriately. Prepares and maintains regular production/inventory reports/attendance records using established formats and sources of data applicable to the program, functional, or organizational reporting requirements. Prepares special reports as directed.
• Reviews documents for specific requirements necessary for processing. Processes current year and/or prior year individual and/or business returns and related information. Periodically reviews filed material in the light of ongoing programs or special projects and determines if such material should be consolidated, have new classifications, be retired, etc.
• Conducts searches and other follow-up action on delayed shipments where acknowledged transmittals are not received timely.
• Transcribes and/or key verifies a wide variety of taxpayer prepared tax returns, related schedules, and/or documents.

Major duties and responsibilities include (but are not limited to):
- Sets up and breaks down assigned station with the correct supplies and food items;
- Portions food items into standard serving sizes using the proper utensils and specified dishware;
- Selects and places correct items on patient trays;
- Decides what food items to serve for the most common diets;
- Identifies obvious discrepancies between the prescribed diets and the food items;
- Designated by the menu;
- Sets up dining room tables for service, place food and beverages on tables, and replenish items as necessary;
- Delivers meal trays to the patients' bedsides; reporting the patients' comments and complaints to the supervisor or dietitian;
- Provides assistance to cooks in the food preparation area, such as weigh, measure and assemble ingredients according to standardized recipes;
-Prepares fresh fruit/cold salads/dressings/sandwich fillings and cold sandwiches and simple cold desserts;
- Reads and interprets regular or modified menus, individual diet cards, tray tickets or patient selections;
- Performs heavy-duty cleaning tasks throughout the food service and related areas;
- Performing other duties as assigned.

Work Schedule: 6:45am-3:15pm, 10:30am-7:00pm, 5 days a week, including weekends/holidays. Two consecutive days off within week.
Position Description Title/PD#: Food Service Worker/PD99920S
Physical Requirements: Work is performed in kitchen areas where the steam and heat from cooking and dishwashing equipment often cause uncomfortably high temperatures and humidity. Performs work requiring light to moderate physical. May be required to perform heavy work, such as scouring and scrubbing large size cooking utensils and pushing heavy carts and trucks in unloading, storing, and delivering supplies. Subject to continuous standing and walking, and frequent stooping, reaching, pushing, pulling, and bending. Frequently lifts or moves objects weighing up to 20 pounds unassisted and occasionally lift or move objects weighing more than 40 pounds with the assistance of others.

As a MANAGEMENT SUPPORT SPECIALIST (TITLE 32) with the Texas National Guard, your duties will include, but will not be limited to:

• Plans, organizes, and oversees the full complement of administrative and technical support
  activities. Coordinates and ensures procedures meet organizational needs and are consistently
  understood and followed by subordinate offices. Responsible for establishing and developing
  complex administrative operations and procedures that affect the orderly and efficient flow of work within the Garrison Training Center (GTC) directorates. Reviews and updates internal administrative policies, clarifies complex and confusing guidelines, and make recommendation to the Base Operations Manager. Collects data from subordinate directorates, reviews submissions for proper format and compliance with established regulations and polices; and consolidates material for review by the Base Operations Manager. Provides guidance to management and administrative support personnel on administrative procedures and policies and responds to administrative issues, inquiries and resolves conflicts.
• Manages the Garrison Training Center (GTC) calendars and appointment/meeting schedules.
  Plans, organizes, and executes travel arrangements for the Command Staff to include travel and
  hotel reservations, travel orders, and assist with the planning and coordinating visits from
  distinguished visitors. May serve as the travel account program manager. Prepares and maintains appointment/delegation letters and other additional appointments for all subordinate directorates. Maintains an official file of all appointments and makes recommendations for change or deletions based on personnel or policy changes. Assists in the development of inspection schedules, coordinates with managers, develops inspection areas through analysis of previous inspection results, and highlights known vulnerabilities and problem areas. Maintains historical records on all previous external inspections.
• Serves as the Garrison Training Center (GTC) point of contact and liaison for all personnel actions within the Garrison Training Center (GTC) which requires review/approval from the Base Operations Manager. Assists and advises Command Staff on all procedural and administrative aspects of personnel actions. Initiates, reviews personnel action and maintains a register of pending actions and suspense dates. Ensures time and attendance records are accurate and submitted into the automated processing system in a timely manner. Maintains and applies detailed knowledge of time and attendance regulations and assists the subordinate directorates with timekeeping procedures.
• Serves as the Records Management Coordinator for the Base Operations Manager. Maintains
  office files and ensures they are compliant with applicable regulatory guidance. Collects information from personnel, enters it into electronic or manual information systems, and searches for it as requested; schedules use and maintenance of computer equipment; enters and retrieves information from a variety of systems; and helps directorates of the Garrison Training Center (GTC) as needed. Assists in development of policy letters, which may require researching applicable directives from higher authority, to ensure that no conflict will result from issuance of new policy. Coordinates draft policy with other staff directorates prior to submission for final review and approval.
• Monitors and maintains the manpower authorization and personnel manning for the Garrison
  Training Center. Provides information to all supervisors and administrative support personnel on
  various manpower authorization and personnel manning matters. Develops and prepares source/manning document in response to directorates or Command queries as well as ensuring correctness of information. Performs monthly review of the Garrison Training Center's manpower authorization and personnel manning.
• Performs other duties as assigned.

• Provides direct Veteran care and care coordination, as it pertains, to Veterans and their care within the HBPC Program.
• Responsible for case management, assessment, triage, Veteran education, resource coordination, medication and treatment coordination, and care planning.
• Plans and delivers technically competent care in the home of Veterans with complex needs, including health promotion, health prevention, geriatric care, primary care, and palliative care.
• Utilizes interventions, which maximize health capabilities and reduces unnecessary urgent care and emergency room visits, per Veteran's goals of care. Makes home visits to Veterans in the program.
• Collaborates in the development, implementation, evaluation, and revision of policies, procedures, and/or guidelines.
• Demonstrates performance and leadership that is broad enough to improve the care for the HBPC Program and facility.
• Provides peers with formal or informal constructive feedback for improvement. Supports colleagues and other nurses through HBPC knowledge sharing to provide safe, quality nursing care.
• Fosters a safe and supportive environment conducive to the professional development of health care professionals.
• Evaluates outpatient outcomes of evidence-based decisions and practice changes for HBPC individuals, groups, and populations.
• Responsible for the documented HBPC outcomes at the program or service level.
• HBPC program or service level outcomes must be broad and complex and can be demonstrated at any organizational level within a facility.

• The duties may include, but are not limited to:
• Operates Agency aircraft as required to conduct research and development tests for applying agricultural chemicals and delivering biological control specimens.
• Operates Agency aircraft to supervise contract aerial application programs.
• Plans, with the program manager and PPQ pilots, the layout of treatment blocks and direction of flight lines.
• Directly supervises a staff of 5-6 Pilots, Aircraft Mechanics, and Laborers, and has full supervisory responsibility for all activities related to the use of aircraft and for establishing priorities.
• Provides flight training and instruction for newly hired Pilots, Mechanics, Laborers, and Contractors.
• Calibrates the aircraft to assure an accurate application rate per acre and rejects aircraft that do not meet contract specifications.
• Serves as the Point of Contact with the Federal Aviation Administration (FAA), to deliver briefs on programs involving the treatment of cities, towns, or other congested area.
• Oversees all procurement of aircraft services to include maintenance, overhauls, and equipment modifications, and the acquisition of replacement aircraft or additions to the PPQ fleet.
• Determines compliance with PPQ safety rules and individual state requirements for applying pesticides and FAA rules and regulations, correcting deficiencies as necessary.

• The duties described are for the full-performance level. At developmental grade levels, assignments will be of more limited scope, performed with less independence and limited complexity.
• The duties may include, but are not limited to:
• Operate special purpose aircraft along flight lanes to dispense sterile insects over designated areas throughout the United States.
• Pilot aircraft as required to conduct research and development tests for applying agricultural chemicals and delivering biological control specimens at low altitudes and minimum controllable speeds.
• Prepare maps using specialized computer hardware and software to include Global Information System (GIS) programs using various formats of latitude and longitude coordinates.
• Download and upload flight data to program computers and onboard precision guidance systems, and prepares daily flight records and required reports.
• Coordinate both ground and flight activities with program, aircraft, and equipment personnel to ensure that program objectives and schedules are accomplished.
• Perform other duties as assigned which may include preventive maintenance on and the cleaning of airplanes and special purpose equipment.

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf
Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf

The Medical Support Assistant (Advanced) works collaboratively in an interdisciplinary coordinated care delivery model and performs receptionist duties, customer service and other duties assigned for the proper and timely treatment of patients and maintains appointment schedules for one or more outpatient clinics.

The Medical Support Assistant (Advanced) is responsible for:

• assisting with clinic access contingency plans by adjusting appointment times, location, or dates as well as shifting patients to other healthcare providers as conflict with staffing and/or coverage occurs;
• screening/receiving phone calls in a courteous and timely manner, determining the nature of requests and providing the information desired using privacy rules and established clinic processes;
• independently managing position responsibilities with little supervision as well as setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs;
• participating in the daily teamlet huddles and weekly team meetings where patient care planning and management occur;
• daily review of active/pending consults, RTC, VAOS, Opened Encounters, run 30, 60, 90 day report, and Audio care communications for accuracy and disposition;
• coordinating administrative services for veterans, family members, caregivers, and public with administrative and clinical staff to ensure continuity of care;
• ensuring all necessary information is integrated into Computerized Patient Record System (CPRS) by sending records received to scanning;
• developing and maintaining effective working relationships with clinical and administrative staff in determining priorities of activities in support of direct patient care;
• interpreting and applying a complex body of pertinent laws, regulations, directives, and policies relating to the administration of VA Healthcare Benefits. Will review frequent changes to VHA directives, regulations and local policies to maintain constant coordination ensuring compliance and standardization associated with Advanced Clinic Access principles. Required to conduct special audits, studies, or surveys to use in development of procedures, and to assist employees in collecting complete and appropriate data for reporting processes and for generating revenue;
• distributing and balancing the workload among employees in accordance with established workflow or job specialization, assuring timely completion. Generates patient workload reports for validation and monitors activity in clinical areas to assure consistent and accurate reporting;
• assuming the role of Program Support Assistant (Care Facilitator) or Medical Support Assistant (MSA) during special projects or heavy workload, for leave, vacancies, or when the Program Support Assistants (Care Facilitators) are detailed to fill-in other areas;
• completing personnel reports, rosters, and maintaining supplies and forms. Organizes and implements quality assurance monitors; prepares a wide variety of administrative reports and documents for supervisor and Health Administration Service;
• conducting patient/employee surveys, interviews, observing workflow;
• guiding patients through hospital system;
• inputting medication refills for provider approval, documenting complaints, and providing follow-up and suggests resolutions to supervisor;
• interpreting and communicating requirements of VHA Scheduling Directives. Schedules appointments and uses the EWL and VCL accurately in a timely manner. This may require a high level of coordination to minimize patient trips to the medical center or clinic when possible;
• additional duties or tasks as assigned by supervisor to ensure efficient daily operations

VA Careers - Pharmacy: https://youtube.com/embed/Fn_ickNBEws

Clinical Duties:
1. Is directly involved in the design, implementation, and monitoring of therapeutic drug plans to achieve definite outcomes through direct interactions with patients and providers in assigned areas as a provider.
2. Incumbent is actively involved in reviewing patient medication regimens for clinical effectiveness, drug selection, dosing, contraindications, side effects, potential drug interactions, and therapeutic outcomes as required as a provider. Communicates findings with other providers and provides appropriate alternatives to current treatment plans as needed.
3. Applies knowledge of normal laboratory values in the evaluation of patient care and recognizes significant abnormalities.
4. Has expertise in the principles of clinical pharmacokinetics and pharmacodynamics and is knowledgeable and able to make dose adjustment recommendations based on objective laboratory findings.
5. Coordinate and organize responsibilities to maximize outcomes for tele-health program including management of health emergencies at remote site. As required, the CPS will provide tele-health assessments and treatment provided by tele-work.

Education and Research:
1. Participates in the training and in-service of medical staff, nursing staff, residents, students and other allied health professionals as required.
2. Effectively instructs patients and family members in the appropriate use of medications and medical devices. Incumbent adjusts communication and tracking methods based on age and developmental considerations. Accurately assesses and document patient comprehension. Refers patients to educational programs provided at the medical center by multidisciplinary teams.
3. Utilizes effective written and verbal communication techniques in teaching others.
4. Assists in new employee orientation sessions as scheduled.
5. Assists in the development of proposals for improved and/or new clinical pharmacy services.

Work Schedule: Monday-Friday 0800-1630
Telework: Available
Virtual: This is not a virtual position.
Functional Statement #: 000000 - Clinical Pharmacist Specialist
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized