Total 89 Customer Service job vacancies in Nottingham, NG15 7RR

Ensure all processes within own area of expertise are followed. Be responsible for creating and maintaining accurate and up to date records for all inbound contacts (voice, in person, email) to the Service Desk using the ITSM tool. Be responsible for recording and reporting the necessary data to allow the production of Key Performance Indicator information and support of the Service Level Agreements. Be responsible for ensuring work area is customer focused, promoting the customer service ethic and acting as the customer advocate. Identify and solve common first line level hardware faults and problems. Provide first level support for known issues. Escalate faults to second and third level support, or third-party suppliers as required, monitor progress and maintain communications with end users on progress.

Please see the job description, person specification and top tips attached for further information. **Please also note that due to high volume of applications this advert may be closed early and feedback, if unsuccessful, will unfortunately not be given.**

Please review the attached job description and person specification for a detailed overview of the job description and main responsibilities.

My client is a leading global water technology company, with a mission to preserve and protect the world's most precious resource. For more than 100 years, cities and businesses have utilized their innovative and trusted solutions to enhance operational efficiency and conserve water while making it more affordable, clean, and resilient.
What You Will Contribute:

Field Service Engineers are responsible for providing install and repair work of their portfolio of products and will be working on the full range of water quality monitors, fixed gas detection monitors and flow meters. Full and comprehensive product training will be provided, so applicants are welcome from Service Engineers from a broad array of industry sectors but water/gas industry background is preferred.

Main Tasks

• Support and advice for users and resellers on the installation and operation of measuring instruments
• Commissioning as well as service and maintenance work on site
• Analysis of measurement data
• Working with measuring instruments in-house for testing purposes
• Software-supported documentation and tracking of support cases and projects
• Building relationships with customers
• Providing training on site with end users
• Service report writing
• ability to share best practice with the team.

Requirements

Technical:

• Electrical qualification (NVQ, HNC/HND essential)
• Several years of professional experience in field support and service role
• Water and gas knowledge desirable

Personal:

• Structured and pro-active way of working
• Excellent customer Service skills
• Excellent and evidenced problem-solving skills
• Flexibility and willingness to travel
• Advanced communication skills and confident appearance
• Willing to work remotely

What they offer

• Competitive Salary
• 25 days holiday plus bank holidays
• Paid sick leave
• Group Life Insurance
• Auto Enrolments employer matching pension
• Optional Private Medical cover
• Cycle to work scheme
• Annual discretionary bonus scheme
• Annual employee events

Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.

Contract Type: Casual

Working Hours: Full time 37 hours

Worker Type: Hybrid Worker

Salary: Starting £13.65 or £14.35 per hour

Location: Nottingham City, NG2 3NG

We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been looking for? Read on to find out more…

Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.

In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.

* You can read more about the different benefits offered to colleagues working for Nottingham City Council here.

About the Role

The Casual Business Support Team are looking for flexible, adaptable people to join our pool of casual Business Support staff. We can offer work in a range of clerical, administrative, data and customer services (call handling) roles. Assignments are council wide, and applicants must be willing to work at any location within the city to meet the requirements of the role. Hybrid working is available in many roles, depending on the assignment.

Assignments can range from short term to 3 to 6 months with regular, full time hours available. Currently, we are particularly looking for experienced candidates who are available to work full time. Rates of pay are dependent on the role but are typically from £13.65 to £14.34 depending on experience.

ESSENTIAL REQUIREMENTS:
To provide comprehensive administrative and business support to team or teams within Nottingham City Council. The candidate must have

• Experience of providing efficient and effective administrative/business support
• Good working knowledge and experience of using a range of office processes, procedures and systems
• Extensive experience of using the MS Office suite, and ability to use in house IT systems
• Experience of planning and organising own workload and be able to work flexibly in a pressured environment
• Ability to work accurately, and produce quality documents from standard formats/maintain accurate records using a range of IT applications
• Ability to use initiative to identify and actively resolve problems, knowing when to escalate these
• Strong written and verbal communication skills, with the ability to communicate with a range of people at all levels in a range of formats
• Good understand of customer service, with the ability to deal effectively with conflict/difficult situations as they arise

Experience in a similar role or roles is preferable. If you have the above skills and are looking to work in a fast paced, varied casual role, then please get in touch.

For more information, please view the Job Description and Person Specification which are attached further down this page.

For informal enquiries please Email: casualbusinesssupport@nottinghamcity.gov.uk with your name and telephone number.

You can find the job description for this post here

At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page.

For informal enquiries please contact Nicola Patterson, Senior Business Support Office, by email at casualbusinesssupport@nottinghamcity.gov.uk

Closing Date 12/12/2025

Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.

If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.freshdesk.com/support/home

By applying to this job, you agree to our Terms & Conditions.

Proud member of the Disability Confident employer scheme

Please refer to the attached job description and person specification for a full list of the role requirements Please note that this post does not meet the pay level required for a Skilled worker visa. Successful applicants with no prior NHS experience would normally be placed at the bottom of the band in line with Agenda for Change. This salary is below the minimum salary required for sponsorship for a Skilled Worker / Health & Care visa. In these circumstances the Trust would not, therefore, be able to sponsor for a Skilled Worker / Health & Care visa. Applicants requiring a Skilled Worker Visa can determine the likelihood of obtaining a Certificate of Sponsorship against the relevant criteria here https://www.gov.uk/skilled-worker-visa

Promote, monitor and maintain best practice in health, safety and security. Identify the risks involved in work activities and processes, how to manage the risk and how to help others to manage the risk. Undertake work activities consistent with legislation, policies and procedures and the assessment and management of risk. Monitor work areas and practice and ensure they are safe, free from hazards and conform to health, safety and security legislation, policies, procedures and guidelines. Take the necessary action in relation to risks. Identify how health, safety and security can be improved and take action to put this into effect. Contribute to ensuring team working practices are in line with the requirements of the appropriate professional bodies, national legislation and Trust policies and procedures. People Management Plan, allocate and supervise the work of a team. Personal and people development - develop oneself and contribute to the development of others.

Service Care Solutions are working alongside a Chartered Accountancy firm for a Tax Accountant to join the team on a permanent basis. Please find a description of the role below.

Salary: £40,000 - £49,000 (based on experience, qualifications, and interview performance)
Hours: Full Time
Working: Hybrid
Location: Nottingham

Job Purpose

• Support a varied tax portfolio, working closely with senior team members to ensure service excellence is delivered across the portfolio.
• Strengthen your commercial understanding, supporting with aspects of portfolio management including fee forecasting and WIP reporting.
• Prepare corporate and personal tax computations with minimal input from management.
• Prepare tax submissions with minimal input from management.
• Prepare and submit VAT returns with minimal input from management.
• Support junior staff with learning and development, identifying and plugging knowledge gaps.
• Build good rapport with clients, proactively handling queries and escalating to senior team members where necessary.
• Support the firm's growth by assisting with target setting, department budgeting, and identifying services that will add value to the firm's portfolio.
• Keep up to date with taxation news and legislation.

If you are interested in the role, or know anyone who may be, please contact Marc at Service Care Solutions on 01772 208969 or email marc.facer@servicecare.org.uk.

Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.

If you have any questions or queries, please don't not hesitate to ask.

This role is to initiate and lead service redesign and deliver changes to services which maximise patient outcomes and improves operational effectiveness. The post holder will manage the budget for their service portfolio; be responsible for the achievement of all performance/cultural targets; delivery of the service portfolios annual business plan; maintains compliance with Trust policies, procedures, and regulatory standards. As well as the preparation and presentation of reports for Trust Committee, sub committees and Trust Board which demonstrate compliance, achievement against performance targets, and effective risk management.

Job Title: Registered Learning Disability Nurse (RNLD)

Location: Nottingham (NG8)

Salary: £22/per hour (Depending on Qualification & Experience)

Job Type: Permanent - Full Time

Work Schedule: Office-Based

Hours of Work: Days & Nights – including weekends and bank holidays; 42hours/per week with 12-hour shifts (rolling rota basis)

Start Date: Immediate, but subject to satisfactory enhanced DBS check

Looking for the next exciting opportunity in your nursing career? Are you a Registered Learning Disability Nurse with work experience in managing adults with autism, mental health issues and learning disabilities. Our client is currently looking for passionate candidates who can deliver outstanding care and make a difference to the lives of vulnerable adults. Our client is seeking nurses who are experienced in dealing with challenging behaviours and want to be part of an organisation that values its people. If your answer is yes, then Delphi Care Solutions Ltd has the best suited role for you.



Job Details

Reports To: Clinical Lead Nurse/Deputy Manager/ Registered Manager

Direct Reports: Nil

Delphi Care Solutions Ltd is looking for a Registered Mental Health Nurse or Registered Learning Disability Nurse for a residential adult care, to provide care in accordance with best practice and legislative requirements in this community-based service in Nottingham, NG8 supporting adults with learning disability and autism. The role aimed at providing direct care and support to individuals with autism and mental health conditions / learning disabilities whilst delivering person-centred care that is bespoke to each individual.



As a Registered Mental Health Nurse or Registered Learning Disability Nurse, you will be responsible for:

Care Delivery - Ensuring Service Users are at the heart of direct care delivery and their wishes and preferences enhance their wellbeing.

Medication Administration - Administer medications and monitor their effects

Stakeholder Management - Developing effective working relationships with other employees within the service and work in cooperation with members of multidisciplinary teams to maximise opportunities for service users and implement care plans

Client Evaluation - Monitor service users' progress and adjust care plans as necessary

Stakeholder Engagement - Educate service users and their families about mental health conditions and available resources

Data Management - Maintain accurate and up-to-date service users' records





Requirements:

Valid NMC Registration - (Essential)

Bachelor's degree in nursing - Learning Disabilities - (Essential)

Minimum 5 years' work experience in mental health nursing/learning disabilities with relevant group of Service Users - learning disabilities, autism and challenging behaviour adults (Essential)

Excellent communication (written and verbal), and organizational skills.

Detail-oriented with strong analytical skills for problem solving.

Ability to work effectively in a multidisciplinary team

Compassionate and empathetic approach to service users’ care

Experience in managing service users’ acute episodes

Excellent knowledge of capacity assessments and DOL’s

Excellent knowledge about autism and LD

Excellent knowledge about reflective practice

Excellent restrain trained/knowledge – understanding of restrain reduction network

Excellent knowledge about communication programmes for adults with learning or communication difficulties

Expert knowledge about medication policies and procedures, related medication electronic systems and regulations

Experience in writing and updating care plans and risk assessments



In addition to generous pay, our client is offering:

NMC PIN reimbursement

Free DBS check

Free meals on duty

Paid breaks

Annual attendance/performance related bonus

6.6 weeks annual leave inclusive of Bank Holidays

Enhanced overtime rate

On site parking



***Please note that our client is unable to support candidates that require sponsorship***

Job Title: Deputy Manager – RLDN/RMN

Location: Nottingham (NG8)

Salary: £50,000/per annum (Negotiable - Depending on Qualification & Experience)

Job Type: Permanent - Full Time

Work Schedule: Office-Based

Hours of Work: Days & Nights – including weekends and bank holidays; 42hours/per week with 12-hour shifts (rolling rota basis)

Start Date: Immediate, but subject to satisfactory enhanced DBS check

Job Overview

Delphi Care Solutions Ltd is currently supporting one of our amazing clients looking for a Deputy Manager- RNLD/RNMH (Nursing background) to work at its 7-bed Specialist Service, supporting adults with Learning Disabilities, Autism, Mental Health needs, and associated Challenging Behaviours. We seek individuals who have a passion for delivering outstanding care and making a difference in the lives of vulnerable adults. As a Deputy Manager, you will play a key role in the incredible multi-disciplinary team, delivering therapeutic and practical care and support to improve the lives of the esteemed service users.

Job Details

Reports To: Registered Manager

Direct Reports: Clinical Lead

Delphi Care Solutions Ltd is looking for a Deputy Manager who is experienced in working with Autism/LD and associated behaviours and who wants to be part of an organisation that values its people. The role aimed at providing direct care and support to individuals with autism and mental health conditions / learning disabilities whilst delivering person-centred care that is bespoke to each individual.



As a Deputy Manager, you will be responsible for:

Leadership - Assisting the Registered Manager in overseeing the day-to-day operations of the service.

Regulatory Compliance - Ensuring compliance with all regulatory requirements and maintaining high standards of care.

Mentorship and Training- Support staff development through training and supervision, promote a positive team environment.

Care Delivery - Participate in care planning and risk assessments, ensuring person-centred care for service users.

Stakeholder Management - Act as a point of contact for families and external bodies, promoting effective communication and collaboration.

Care Planning - Help implement and monitor care strategies that meet the specific needs of service users.

Stakeholder Management - Manage staffing levels, ensuring adequate cover for both day and night shifts.

Operations Management - Contribute to audits, quality improvement initiatives, and the development of service policies.



Requirements:

Valid NMC Registration - (Essential)

Bachelor's degree in nursing - Mental Health/Learning Disabilities - (Essential)

Minimum 5 years' work experience in mental health nursing/learning disabilities with relevant group of Service Users - learning disabilities, autism and challenging behaviour adults (Essential)

Excellent communication (written and verbal), and organizational skills.

Detail-oriented with strong analytical skills for problem solving.

Ability to work effectively in a multidisciplinary team

Compassionate and empathetic approach to service users’ care

Experience in managing service users’ acute episodes

Excellent knowledge of capacity assessments and DOL’s

Excellent knowledge about autism and LD

Excellent knowledge about reflective practice

Excellent restrain trained/knowledge – understanding of restrain reduction network

Excellent knowledge about communication programmes for adults with learning or communication difficulties

Expert knowledge about medication policies and procedures, related medication electronic systems and regulations

Experience in writing and updating care plans and risk assessments



In addition to generous pay, our client is offering:

NMC PIN reimbursement

Free DBS check

Free meals on duty

Paid breaks

Annual attendance/performance related bonus

6.6 weeks annual leave inclusive of Bank Holidays

Enhanced overtime rate

On site parking



***Please note that our client is unable to support candidates that require sponsorship***

The Improvement, Transformation and PMO Directorate has a vital role in the delivery of change across the Trust. The directorate contains the following functions:



The Programme Management Office, which has responsibility for the running of projects and programmes across the Trust.

The Improvement and Transformation Team, which helps educate, guide and develop change choices within our services across the Trust.

The Financial Transformation Team, which uses award winning methodologies to help services generate savings and efficiencies.

The Digital Partnerships Team, who help guide our services towards the implementation of new digital products and effective digital working.



Based, within the PMO, this role will help all the above teams co-ordinate their work and support across a wide variety of administrative needs and tasks.

Administrative:

· Provide administrative support toImprovement, transformation and PMO Directorate staff, ensuring that tasks are undertaken in a timely manner and to a high standard.

· Maintain Team documentation libraries, databases, trackers and other resources.

· Co-ordinate the completion of Freedom of Information (FOI) requests, ensuring that requests are completed in the time specified.

· Provide advice to customers regarding prioritisation processes and act as a point of contact for enquires, providing updates to customers as and when required.

· Attend meetings, and take and produce notes/action for the approval of Managers, taking follow up action as appropriate.

· Assist with the organisation of regular/ad hoc meetings with customers, suppliers.

· Manage room booking processes.

· Manage the procurement of office and IT equipment for the wider team.

Communication:

· To manage the office processes acting as the focal point for enquiries with staff, and visitors.

· To manage all incoming mail, redirecting mail when necessary and ensuring that all urgent items are brought to the attention of the appropriate member of staff immediately. Prepare draft responses as required

With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.

The Improvement, transformation and PMO Directorate plays a vital role in the innovative delivery and ongoing support of change at NUH and its wider Health and Social care partners. We provide specialist expertise in a wide range of areas including Project Management, service Improvement, business functions, change prioritisation and information governance, Project Management and business and clinical service delivery teams. Our multidisciplinaryteam shares a common goals to help out Trust provide the best possible experience for patients.



The post holder will provide comprehensive business and administrative support to the Improvement, transformation and PMO Directorate, ensuring a professional and efficient service at all times.



The post holder will need to work autonomously and will be responsible for implementing an administrative processes to support the effective running of the team and delivery of the service. They will be responsible for ensuring daily management of email inboxes, telephone calls and other correspondence is dealt with in a timely manner. Assist members of the wider team with scoping tracking and responding to customer queries including documenting the requirements of customers and tracking progress; arranging meetings and producing reports for internal use and wider. The post holder will also be responsible for co-ordinating and managing the collation of Freedom of Information requests.



The team is based at the City Hospital campus, although the post holder will be required to work across all Trust sites with the opportunity for flexible working including hybrid working from home.


KEY JOB RESPONSIBILITIES

Administrative:

· Provide administrative support toImprovement, transformation and PMO Directorate staff, ensuring that tasks are undertaken in a timely manner and to a high standard.

· Assist with the production and co-ordination of performance reports on a monthly basis, ensuring that documents presented are of a high quality and consistency is maintained.

· Maintain Team documentation libraries, databases, trackers and other resources.

· Co-ordinate the completion of Freedom of Information (FOI) requests, ensuring that requests are completed in the time specified.

· Produce reports to escalate Freedom of Information (FOI) requests that are overdue to management.

· Produce slides for the purposes of presenting information at a variety of meetings.

· Provide advice to customers regarding prioritisation processes and act as a point of contact for enquires, providing updates to customers as and when required.

· Co-ordinate the production and completion of information reports to ensure that they are processed in an orderly and timely fashion. Invoke the escalation process where there is deviation in process requests are not being progressed in a timely manner.

· Support customers in the production of resource requests, ensuring that their business requirements are fully understood and documented.

· Assist with the scoping process, seeking advice from suppliers and colleagues as and when required in order to provide a quotation.

· Produce handover documents to ensure that confirmed/funded work is completed in line with the timescales agreed with the Customer.

· Support the teammates in the preparation, circulation and updating of management and quality documents, and communications products such as, PowerPoint presentations and website content.

· Assist the Business Development Team toraise the profile, awareness and understanding of Change processes and encourage compliance with these processes.

· Attend meetings, and take and produce notes/action for the approval of Managers, taking follow up action as appropriate.

· Assist with the organisation of regular/ad hoc meetings with customers, suppliers.

· Manage room booking processes.

· Manage the procurement of office and IT equipment for the wider team.



Communication:

· To manage the office processes acting as the focal point for enquiries with staff, and visitors.

· To manage all incoming mail, redirecting mail when necessary and ensuring that all urgent items are brought to the attention of the appropriate member of staff immediately. Prepare draft responses as required

· To deal with a range of complex queries in the absence of other team members ensuring matters are assigned to relevant members of staff



Other Duties:

· To undertake any other duties that may reasonably be required.


This advert closes on Friday 6 Dec 2024

• To provide personal care and support to every service user with a wide range of needs and abilities
• Undertake the tasks detailed in the Service user’s care and support plans using a person-centered approach, these include:
o Assisting Service users getting up in the morning and going to bed at night
o Assisting Service users to wash, bath and shower
o Assisting Service users to dress and undress
o Assisting Service users to look after their skin, teeth, hair and nails
o Assisting Service users with toileting, continence management and personal hygiene
o Assisting Service users with their medication at the agreed level of support and as detailed in their Medication
o Prepare food and drink for the Service user, being aware of the Service user’s choice, likes/dislikes, nutritional needs and cultural requirements
o Set tables and trays, serve meals and feed service users who need help.
o Provide light general household domestic duties, including housework and laundry, as detailed in the care plan
o Use manual handling equipment safely and correctly
o Provide companionship to the Service user, actively talking and listening to them about their interests
o Help the Service user to maintain contact with their family and friends
o Accompany the Service user on trips into the community
o Assist the Service user to manage their personal affairs
o Care and support people who are at the end of their life

• Have an in depth understanding of the care and support of each Service user you care for
• Provide input into the care and support plans of Service user by regularly feeding back to Field Supervisor and Care Co-Ordinator’s

Our Client in Nottingham are looking to add a Bricklayer with Roofing bias to their Repairs Team.

The Working Hours will be:
Monday - Friday
37 hours per week

The Pay Rate will be:
£22.74 LTD per hour

Responsibilities include:

• You will be responsible for Bricklaying tasks and Roofing tasks.
• Working with kitchens and other required areas to deliver high quality maintenance work exceeding minimum industry standard quality.
• Pre-inspect and diagnose selected repair requirements
• Ensure that repairs and maintenance improvement works are undertaken in a considerate manner within agreed timescales, meeting customer satisfaction and needs.

Candidate Requirements:

• Attainment of an NVQ Level 2 qualification in Bricklaying/Roofing or Equivalent.
• Experience within similar roles
• Full UK Driving license and Own Vehicle

Job Title: Field Care Manager

Location: Office Based - Nottingham Office (Mansfield)

Hours: 9am - 5pm, Monday to Friday + On-call duties

Salary: £26,000 - £28,000 depending on experience

Job Summary:

We are seeking a motivated and dedicated Field Care Manager to join our client's team. The role involves recruiting and placing health care assistants into temporary and permanent positions within community settings, supporting the setup and maintenance of care packages, and ensuring compliance with regulatory requirements.

Key Responsibilities:

• Setup and maintain community care packages, liaising with the Community team and Branch Manager.
• Maintain existing business relationships and actively seek new business opportunities.
• Liaise with clients and staff to ensure efficient staff rotas and contracts.
• Liaise with Case Managers, Solicitors, Social workers to discuss the company's services and to offer a tailored package to suit the clients needs.
• Ensure staff files are up to date and compliant with regulatory requirements.
• Work towards KPIs, targets, and objectives.
• Recruit new staff and conduct interviews as needed.
• Follow CQC requirements and ensure compliance at all times.
• Conduct supervision and appraisals for field staff.
• Communicate effectively with internal and external stakeholders.
• Ensure quality standards are met and issues are addressed promptly.
• Participate in appraisal and objective-setting initiatives.

Key Skills and Qualifications:

• Self-motivation and personal drive.
• Understanding of the Aspire system (desirable)
• Team player with respect for others.
• Excellent communication skills.
• Customer-focused with a "Can Do Attitude".
• Ability to work on own initiative.
• Adaptable to changing working environments.

Benefits:

• Annual leave entitlement of 28 days (including bank holidays).
• Additional day off for your birthday.
• Company pension scheme with 3% contribution from the company.
• Recognition awards for exemplary work ethic, exceeding goals, and surpassing expectations.
• Performance bonuses based on individual achievements and contributions.

Due to the nature of this role you will need to have a clean drivers licence and have access to your own transport.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.