Total 20 Customer Service job vacancies in NE10

The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels: a. Maintain and monitor the practice appointment system b. Process personal, telephone and e-requests for appointments c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately d. Signpost patients to the correct service e. Initiating contact with and responding to, requests from patients, team members and external agencies f. Clinically code data on EMIS Web. g. Photocopy documentation as required h. Data entry of new and temporary registrations and relevant patient information as required i. Input data into patients healthcare records as necessary j. Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team k. Manage all queries as necessary in an efficient manner l. Carry out system searches as requested m. Maintain a clean, tidy, effective working area at all times n. Monitor and maintain the reception area and notice boards o. Support all clinical staff with general tasks as requested

We DO NOT offer Work Sponsorship

Salary: £11.59 - £12.23 per hour
£30 sleep in payment per mandatory sleep in shift

Plus, an additional overtime pay of 1.25x your hourly rate.

Hours: 40 hours per week on a rotational basis (rota provided 4 weeks in advance)
Shift Patterns: 2 – 3 shifts per week with sleep in

Are you a dedicated, compassionate person looking for an exciting new career within Residential Care? Are you a caring individual with a genuine desire to make a positive impact on the lives of children and young people? Are you wanting to join a supportive team in a career you can grow in? If so, we have an exciting opportunity for you!

We are looking for Residential Care workers to join one of our Homes who can establish meaningful relationships creating a positive, warm, and rewarding environment. We need somebody who can provide a supportive role in the lives of young people, able to give advice, assistance and support in order to help empower young them in addressing past and present difficulties.

The nature of the work is dynamic and diverse, with each day presenting new and unique tasks – no two days are the same! From organising activities to 1:1 support to attending off site activities there is no telling what each day would bring. As a Residential Care Worker, you'll need to be adaptable, flexible and a pro at reading situations to guide our young people towards making positive choices.

Key responsibilities include:

Providing emotional support during challenging times
Fostering ambition in young people, assisting them in achieving their goals and maximising their potential
Offering support in the educational pursuits of young individuals
Maintaining accurate records and preparing written reports for planning meetings, reviews or any other meetings as directed by the line manager.
Empowering young people to actively participate in decision-making about their lives and future
Acting as an advocate in meetings where the young person is the subject of discussion
Encouraging community engagement, attending off-site activities, and expanding their personal social networks
Meeting the needs of children and young people, organising social activities and maintaining the home (laundry, cooking, cleaning shopping etc.)

Qualifications/Experience/Requirements:

Minimum age requirement: 21 years old
Full UK driving license preferable (but not essential)
No prior experience necessary, only a commitment and passion for working with young people
Attendance at a 2-week training program required
Must have availability for sleep-in shifts

Benefits:

£30 additional payment per sleep-in shift
Enhanced DBS covered
Comprehensive induction and training provided
2-3 shifts per week for an excellent work/life balance
Rota provided 4 weeks in advance

If you are enthusiastic about making a difference in the lives of young people, we invite you to join our dedicated team. Apply now and embark on a fulfilling career journey with us!

Hours: 35 hours per weekShift Pattern: Monday to Friday 9am to 5pm or nine-day fortnight flexible working patternAre you passionate about making a positive difference and providing high quality services? Do you really care about people? Want great benefits, flexible working and learning and development opportunities to boot? You’ll fit in well here.We’re growing. Quickly. In the last three years alone we have commissioned 16 new Extra Care schemes that provide quality housing and care for older people of modest means. We’re constantly looking for ways to make things better, always putting our residents and people at the heart of what we do. We have big ambitions and are looking for superstars to join us.In Extra Care, our residents live independently in their own homes within one of our schemes, complete with communal lounges, gardens, cafés/bistros and salons. Within the role of Housing and Care Manager you will be responsible for the operational management and quality of the care service, ensuring viability and promoting person centred provision to meet resident needs. You will ensure that the care quality commission essential standards are met and that the highest level of customer service is provided.You will also ensure residents receive a high quality and responsive housing and care service in a safe and secure environment, including providing support where necessary and encouraging independence and choice.You will be expected to collaborate with the housing provider, local authority and their stakeholders to promote a positive atmosphere within the Court whilst encouraging social interaction and reducing isolation.To qualify for the role, you will have:• Level 5 Diploma in Leadership for Health & Social Care or equivalent (Essential qualification or must be willing to undertake this qualification on appointment to the role)• Significant practitioner and/or management experience, skills and knowledge in one or more of the following areas;o Services for older people/peopleo Residential day or community services for older peopleo Extra Care or Home care services for older peopleo Prevention or re-enablement services for older people• Experience of supervising and managing a small team, ideally within an organisation providing Social Care and / or Social Housing.• Experience in Housing Management & Maintenance• Experience in Housing aid and advice• Experience of working in a multi disciplinary teamThe benefitsAt Housing 21 we’re proud to be bucking the trend as a care provider by actively recognising the importance of our customer-facing employees and rewarding them accordingly. You will receive: • Pension scheme • Holiday pay• Holiday purchase scheme• Occupational Sick Pay• Occupational Maternity/Paternity Pay• Health Cash Plan• Blue Light Card (offering discounts across retail, hospitality and leisure)• Income protection• Eye care vouchers• Car lease scheme• Cycle to Work scheme• Employee Assistance Programme• Support to progress and develop As part of our commitment to our employees and offering flexibility, Housing 21 now offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days. Further details on how this works, will be discussed with successful candidates upon on offer being made.If you require more information before applying for this role, please see the attached job profile.Closing date for applications 22 October 2024Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment.

Care Assistant

Unfortunately, Routes are unable to offer a job to anyone who does not have the right to work in the UK or needs employer support.

About Us

Routes Healthcare is a leading care provider, we are a care company not an agency, we are real people who put individual healthcare needs first. Providing support to people in their own home and out in the community, we take the time to listen to our clients and make sure their needs are met and they are looked after with care and consideration.

Routes Healthcare is looking for dedicated and passionate care workers to deliver high standards of care.

Benefits:

• Career development through our Routes Academy programme helping you achieve your goals.
• Support with a dedicated on-call team, 24/7.
• Wellbeing and mental health support.
• Flexible shift patterns – let’s get a good work/life balance from the start.
• Staff referral scheme with generous incentives.
• We don’t use agency staff, only employed Routes care workers will be on shift.

About the role:

We provide homecare across the Newcastle/Gateshead region, please speak to the recruitment team to discuss where suits you.

We are committed to making lives better 24 hours a day, 7 days a week. This not only includes the people we support but the lives of their loved ones and family members too.

We support people who need complex care services for people with long-term health conditions, clinically-led enhanced homecare and end-of-life care. All with the individual’s hobbies, activities, daily routines and so much more in mind.

As care is always needed, a range of shifts will be available from Monday to Sunday, please speak to the recruitment team to hear about our shift patterns.

We pay £12.82 per hour depending on the level of care and location and this includes holiday pay. Mileage will be paid at 30 pence per mile.

What you will need for the job:

• At least 6 months paid care experience in the UK.
• The right to work in the UK without needing employer support.
• A full valid driving licence in the UK and access to a car for work.
• A caring positive attitude and patience.

If you want to work for a dynamic, forward-thinking, leading healthcare provider that wants to invest in you and see you shine, then Routes Healthcare is waiting for your application.
Please click the apply button on this page to start your journey.

• Job Tittle: Customer Service Advisor
• Location: Gateshead
• Salary/Hourly Rate: £11.62
• Job Type: Temporary to be permanent for right candidates
• Working hours/days: 8 hours between hours of 8am and 8pm Monday to Sunday (weekend work including)

HR GO Recruitment are looking for an enthusiastic and energetic character to join one of the customer service companies based in Gateshead as an Customer Service Advisor.

The ideal candidate will be customer service focused, able to work as part of a team or individually with good negotiation skills. You will be responsible for handling calls and queries in a polite and professional manner.

General Duties of Customer Service Advisor:

• Handle calls professionally and in a timely manner.
• Negotiate suitable payment arrangements.
• Take payments over the telephone.
• Work effectively as a team and individual.

General Requirements of Customer Service Advisor:

• Be self-motivated and work towards targets.
• Excellent listener and communicator.
• Previous experience in fast paced office/call centre environment.
• Strong customer service skills.

If you are interested in the Customer Service Advisor based in Gateshead hit the 'apply now!' button for an immediate interview!

• Job Tittle: Customer Service Advisor
• Location: Gateshead
• Salary/Hourly Rate: £11.62
• Job Type: Temporary to be permanent for right candidates
• Working hours/days: 8 hours between hours of 8am and 8pm Monday to Sunday (weekend work including)

HR GO Recruitment are looking for an enthusiastic and energetic character to join one of the customer service companies based in Gateshead as an Customer Service Advisor.

The ideal candidate will be customer service focused, able to work as part of a team or individually with good negotiation skills. You will be responsible for handling calls and queries in a polite and professional manner.

General Duties of Customer Service Advisor:

• Handle calls professionally and in a timely manner.
• Negotiate suitable payment arrangements.
• Take payments over the telephone.
• Work effectively as a team and individual.

General Requirements of Customer Service Advisor:

• Be self-motivated and work towards targets.
• Excellent listener and communicator.
• Previous experience in fast paced office/call centre environment.
• Strong customer service skills.

If you are interested in the Customer Service Advisor based in Gateshead hit the 'apply now!' button for an immediate interview!

• Job Tittle: Customer Service Advisor
• Location: Gateshead
• Salary/Hourly Rate: £11.62
• Job Type: Temporary to be permanent for right candidates
• Working hours/days: 8 hours between hours of 8am and 8pm Monday to Sunday (weekend work including)

HR GO Recruitment are looking for an enthusiastic and energetic character to join one of the customer service companies based in Gateshead as an Customer Service Advisor.

The ideal candidate will be customer service focused, able to work as part of a team or individually with good negotiation skills. You will be responsible for handling calls and queries in a polite and professional manner.

General Duties of Customer Service Advisor:

• Handle calls professionally and in a timely manner.
• Negotiate suitable payment arrangements.
• Take payments over the telephone.
• Work effectively as a team and individual.

General Requirements of Customer Service Advisor:

• Be self-motivated and work towards targets.
• Excellent listener and communicator.
• Previous experience in fast paced office/call centre environment.
• Strong customer service skills.

If you are interested in the Customer Service Advisor based in Gateshead hit the 'apply now!' button for an immediate interview!

DON-BOOST

We have a great opportunity to join our highly flexible and skilled team working for an international manufacturing plant based in Felling.
As a Production Support Operator, you will be responsible for supporting the existing site team in ensuring manufacturing has all the materials necessary to achieve its production performance targets by following agreed standard operating procedures and using continuous improvement methodologies to improve performance in terms of HSE and quality.

Monday to Friday 6am to 2pm / 2pm to 10pm
Hourly rate - £11.99 per hour + £95.42 shift allowance weekly

Night Shift only - Sunday to Friday 10pm to 6am (Sunday 12 midnight start)
Hourly rate - £11.99 per hour + £190.84 shift allowance weekly

Monday to Friday - 8.30am to 4.30pm
Hourly rate £11.99 per hour

Key Responsibilities

• Responsible for your work, your safety and the safety of your colleagues
• Ensure you follow are HSE rules and procedures for any tasks you are required to do
• Ensure you take care of the quality of our products at every step of our manufacturing operation
• Sound knowledge of systems and procedures and carries out all work in a safe manner and use escalation process effectively when you are at work
• Capable of driving FLTs to load and unload vehicles
• Continually challenges self and personal performance
• Demonstrates a good understanding and knowledge of the business

Benefits:

• 25 days holidays + Bank Holidays
• Pension
• Discounts for various attraction locations across the UK

• Job Tittle: Customer Service Advisor
• Location: Gateshead
• Salary/Hourly Rate: £11.62
• Job Type: Temporary to be permanent for right candidates
• Working hours/days: 8 hours between hours of 8am and 8pm Monday to Sunday (weekend work including)

HR GO Recruitment are looking for an enthusiastic and energetic character to join one of the customer service companies based in Gateshead as an Customer Service Advisor.

The ideal candidate will be customer service focused, able to work as part of a team or individually with good negotiation skills. You will be responsible for handling calls and queries in a polite and professional manner.

General Duties of Customer Service Advisor:

• Handle calls professionally and in a timely manner.
• Negotiate suitable payment arrangements.
• Take payments over the telephone.
• Work effectively as a team and individual.

General Requirements of Customer Service Advisor:

• Be self-motivated and work towards targets.
• Excellent listener and communicator.
• Previous experience in fast paced office/call centre environment.
• Strong customer service skills.

If you are interested in the Customer Service Advisor based in Gateshead hit the 'apply now!' button for an immediate interview!

We DO NOT offer Work Sponsorship

We are the Cambian group, one of the largest independent providers of care and education for children and young people. We believe that everybody has a personal best and we strive to show our young people their potential.

An exciting opportunity has arisen based in our children’s homes for Residential Support Workers! We are looking for a caring and compassionate person with the desire to help children and young people, by making a positive difference to their lives.

Essential Information

We offer full time and bank contracts

We offer a basic salary of £11.59 to £12.23 per hour, plus £2800 to £3600 sleep in payments (based ,on 8-10 sleep ins per month) £30.00 per sleep in
224 hours of paid annual leave per annum

You will receive a monthly rota
This is a 365 day a year job, including Christmas, new year and all the fun holidays but it is even more fun when you celebrate with the children!
The shifts consist of long hours and sleep ins (which are essential) and the hours differ depending on which home you are based in
You MUST be 21 due to Ofsted regulations
Driving is essential due to locations of the homes
No experience needed

Benefits

Refer a friend payment scheme
Enrolled on to a work place pension scheme after three months of employment
Progression within the company. Support Worker – Team Leader – Deputy Manager
Over time paid at x1.25
Fully paid 10-day induction course
Enhanced DBS, paid for by Cambian Group
Enrolment on to NVQ level 3 Children and Young People’s Workforce after successful completion of six-month probationary period

Although we love experience we care looking for real people to create a family environment for our children. Are you great at being calm in situations? Offering advice? A good listening ear and have the ability to show unconditional positive regard? Then we want to hear from you!

• Job Tittle: Customer Service Advisor
• Location: Gateshead
• Salary/Hourly Rate: £11.62
• Job Type: Temporary to be permanent for right candidates
• Working hours/days: 8 hours between hours of 8am and 8pm Monday to Friday (occasionally work on Saturday)

HR GO Recruitment are looking for an enthusiastic and energetic character to join one of the customer service companies based in Gateshead as an Customer Service Advisor.

The ideal candidate will be customer service focused, able to work as part of a team or individually with good negotiation skills. You will be responsible for handling calls and queries in a polite and professional manner.

General Duties of Customer Service Advisor:

• Handle calls professionally and in a timely manner.
• Negotiate suitable payment arrangements.
• Take payments over the telephone.
• Work effectively as a team and individual.

General Requirements of Customer Service Advisor:

• Be self-motivated and work towards targets.
• Excellent listener and communicator.
• Previous experience in fast paced office/call centre environment.
• Strong customer service skills.

If you are interested in the Customer Service Advisor based in Gateshead hit the 'apply now!' button for an immediate interview!

• Job Tittle: Customer Service Advisor
• Location: Gateshead
• Salary/Hourly Rate: £11.62
• Job Type: Temporary to be pernament for right candidates
• Working hours/days: 8 hours between hours of 8am and 8pm Monday to Sunday (weekend work including)

HR GO Recruitment are looking for an enthusiastic and energetic character to join one of the customer service companies based in Gateshead as an Customer Service Advisor.

The ideal candidate will be customer service focused, able to work as part of a team or individually with good negotiation skills. You will be responsible for handling calls and queries in a polite and professional manner.

General Duties of Customer Service Advisor:

• Handle calls professionally and in a timely manner.
• Negotiate suitable payment arrangements.
• Take payments over the telephone.
• Work effectively as a team and individual.

General Requirements of Customer Service Advisor:

• Be self-motivated and work towards targets.
• Excellent listener and communicator.
• Previous experience in fast paced office/call centre environment.
• Strong customer service skills.

If you are interested in the Customer Service Advisor based in Gateshead hit the 'apply now!' button for an immediate interview!

Care Assistant

Unfortunately, at this time, routes are unable to offer Sponsorship.

Locations: We provide homecare across the Newcastle region, please speak to the recruitment team to discuss where suits you.
Shift Patterns: Various shifts available, working on a rota basis. Monday to Sunday.
Rate of Pay: £12.82 per hour (including holiday pay)

About the role:

Routes Healthcare want people to join our team who are passionate about a career in care. We pride ourselves on the standard of care we deliver and are driven to provide the best healthcare service with your help.
Care assistants support others to live independently in their own homes, which can include supporting hobbies, activities and day trips, personal care, end of life care and any other needs required by the person you are caring for. We invest in our employees and provide a full training programme to support you in your role and give you the confidence to provide high quality care, If you’re looking for a career that genuinely makes a difference to people’s lives, Routes Healthcare want to hear from you.

Requirements:

Must be a driver and have access to a car for work. Milegae will be paid

You must be a UK resident and have the right to work in the UK to apply.

While professional experience is not required, it is advantageous, however, we have an industry excellent self-development programme for people with a genuine desire to make a difference in someone’s life, grow your carer in care by becoming one of Care Cadets. Care Cadets is our trainee recruitment programme where you will receive fantastic professional led training, support and supervision, alongside an experienced Mentor working with you in the field until you are fully qualified through our Care Cadet programme and are able to providce outstanding care to all the individuals we support.

Rewards:

• - Wellbeing and mental health support.
• - Training/Development plans and trained by qualified nurses.
• - Flexible shift patterns – let’s get a good work/life balance from the start.
• - Pension Plan - you invest your time – we invest in you.
• - Staff referral scheme with generous incentives
• - Paid shadowing shifts while you settle in.
• - 24/7 support with a dedicated on-call team, a specialised nurse case manager will be on hand.
• - Competitive rates of pay
• - Access to disctounts through the Blue Light Card Scheme.

If you want to work for a dynamic, forward-thinking, leading healthcare provider that wants to invest in you and see you shine, then Routes Healthcare is waiting for your application.
Please click the apply button on this page to start your application.

Role overview

VIRTUOSO DOORS is an industry-leading business, providing one of the largest high-end composite door ranges available. With a
capability and capacity that continue to grow, Virtuoso Doors’ success is born from both the excellence of its products and the
outstanding calibre of its people. Part of a group that includes Customade Group Ltd, Polyframe Ltd, and Stevenswood we are
expanding and operate from our state-of-the-art manufacturing facility based in Gateshead.




We are delighted to announce that we have an exciting opportunity for a Customer Service Advisor to join our team at Virtuoso.


We are not a stereotypical call centre because although we deal with complaints, you will have full ownership for investigating
each query thoroughly to ensure the resolution provided is a positive experience for the customer regardless of the outcome. This
is vitally important as all of our customers are accounts holders and the relationships we build with them help ensure continued
business.



You will also be responsible for sales process by ensuring that customer orders are processed accurately and efficiently. This
involves receiving orders from customers, verifying the accuracy of the order information, entering the order data into the
company's business systems, and coordinating with other departments such as supply chain, production, and customer support to
ensure that the order is fulfilled and delivered to the customer on time.



You will:

* Be able to investigate complaints thoroughly and provide the best course of correction action
* Ensure all complaints / queries are logged on the Case Management system
* Use the Case Management system, to monitor and manage own workload
* Proactively updating customers on the progress of their complaint
* Liaising with other departments
* Answer incoming calls and emails
* Gain Knowledge of products in order to provide advice to customers




Essential Experience

* Previous customer service background either face to face or telephone based
* Needs to be self-motivated, courteous and have excellent verbal and written communication skills
* Excellent questioning and listening skills to enable customers to talk through their needs
* Team Player
* Computer Literate
* Good Telephone manner
* Maths and English qualifications



What we offer:

Salary: £11.58ph (£23,333pa)

Contract: Permanent

Hours: Monday to Thursday 7.30am-4.30pm, Fri 7.30am-1.30pm

Location: Gateshead



Benefits offered:

* Annual holiday plus Bank Holidays
* Holiday Purchase Scheme
* Pension & Life Assurance Scheme
* Enhanced Maternity & Paternity Pay
* Uniform provided
* Training and Succession Planning
* Social events throughout the year
* Employee discounts on our products
* One day’s paid volunteering leave to support your chosen charity



Manufacture a better future, visit customade.co.uk/careers



A kind note to recruitment agencies – please do not send us CV’s to HR, Recruitment or managers

Proud member of the Disability Confident employer scheme

Role overview

VIRTUOSO DOORS is an industry-leading business, providing one of the largest high-end composite door ranges available. With a
capability and capacity that continue to grow, Virtuoso Doors’ success is born from both the excellence of its products and the
outstanding calibre of its people. Part of a group that includes Customade Group Ltd, Polyframe Ltd, and Stevenswood we are
expanding and operate from our state-of-the-art manufacturing facility based in Gateshead.




We are delighted to announce that we have an exciting opportunity for a Customer Service Advisor to join our team at Virtuoso.


We are not a stereotypical call centre because although we deal with complaints, you will have full ownership for investigating
each query thoroughly to ensure the resolution provided is a positive experience for the customer regardless of the outcome. This
is vitally important as all of our customers are accounts holders and the relationships we build with them help ensure continued
business.



You will also be responsible for sales process by ensuring that customer orders are processed accurately and efficiently. This
involves receiving orders from customers, verifying the accuracy of the order information, entering the order data into the
company's business systems, and coordinating with other departments such as supply chain, production, and customer support to
ensure that the order is fulfilled and delivered to the customer on time.



You will:

* Be able to investigate complaints thoroughly and provide the best course of correction action
* Ensure all complaints / queries are logged on the Case Management system
* Use the Case Management system, to monitor and manage own workload
* Proactively updating customers on the progress of their complaint
* Liaising with other departments
* Answer incoming calls and emails
* Gain Knowledge of products in order to provide advice to customers




Essential Experience

* Previous customer service background either face to face or telephone based
* Needs to be self-motivated, courteous and have excellent verbal and written communication skills
* Excellent questioning and listening skills to enable customers to talk through their needs
* Team Player
* Computer Literate
* Good Telephone manner
* Maths and English qualifications



What we offer:

Salary: £11.58ph (£23,333pa)

Contract: Permanent

Hours: Monday to Thursday 7.30am-4.30pm, Fri 7.30am-1.30pm

Location: Gateshead



Benefits offered:

* Annual holiday plus Bank Holidays
* Holiday Purchase Scheme
* Pension & Life Assurance Scheme
* Enhanced Maternity & Paternity Pay
* Uniform provided
* Training and Succession Planning
* Social events throughout the year
* Employee discounts on our products
* One day’s paid volunteering leave to support your chosen charity



Manufacture a better future, visit customade.co.uk/careers



A kind note to recruitment agencies – please do not send us CV’s to HR, Recruitment or managers

Proud member of the Disability Confident employer scheme