Total 97 Customer Service job vacancies in Louisville, Kentucky

• YOU WILL/MAY:
• Ensure that regulated establishments produce a safe product by executing appropriate inspection methods, determining non-compliance with regulatory requirements, documenting noncompliance and initiating enforcement action, where warranted.
• Verify that meat and poultry slaughter and/or processing establishment's Sanitation Standard Operating Procedures (SSOP) and Hazard Analysis and Critical Control Point (HACCP) Plans meet regulatory requirements.
• Execute Sanitation Standard Operating Procedures (SSOP) and Hazard Analysis and Critical Control Point (HACCP) Plans effectively to prevent unsanitary conditions and adulteration of product.
• Review records, observe plant operations and conduct hands-on verification to ensure compliance with regulatory requirements and prepare detailed documentation (Non-Compliance Records) of non-compliance with regulatory requirements.
• Determine when regulatory control action is necessary. You will assess whether the plant's corrective or preventative actions are acceptable and effective, if there are trends in non-compliance, or if enforcement action is warranted.
• Conduct regulatory oversight activities inside plants in matters relating to other consumer protections (e.g., economic adulteration and misbranding).
• Have contact with plant managers, owners and others to explain legal and regulatory requirements, discuss operation of the plant's SSOP, HACCP plan and other food safety programs.
• Communicate and defend determinations on non-compliance issues and discuss plans for addressing non-compliance.
• Work with a variety of individuals to resolve problems, clarify differences of interpretation concerning HACCP and other food safety or consumer protection requirements.
• Advise other Agency inspectors, supervisors and officers on inspection and enforcement matters for which you are involved.
• Conduct various samplings, surveys and tests to obtain pertinent data on potential problem areas, industry trends, or other issues of current interest to the Agency.
• Be involved in performing health and safety verification sampling and tests for detection of specific microbes (e.g., salmonella, listeria, etc.), residues or contaminants.
• Assure that products approved for import are in full compliance with all applicable Federal regulations governing the importation of meat and poultry products.
• Authorize entry of all meat or poultry products considered to comply with Federal regulations or refuse entry of any products which violate any of the requirements for admission into this country.
• Coordinate with other Federal agencies (e.g., the Animal and Plant Health Inspection Service (APHIS) and U.S. Customs and Border Protection (CBP) on such matters as animal health restrictions and refused entry lots.

Duties include but not limited to:

• Works collaboratively in an interdisciplinary coordinated care delivery environment (i.e., patient aligned care team, or other specialty care.
• Coordinates with the patient care team to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary).
• Ensure that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments.
• Develop/maintain effective and efficient communication with the patient, interdisciplinary team, management team, VA medical centers, and other agencies.
• Collect, scans, and updates health insurance information, promote Veteran registration and utilization of My HealthyVet (MHV).
• Train other MSAs on correct clinic operations and serve as a preceptor to developmental level MSAs.
• Schedule appointments; notifies his/her supervisor when clinic area access is less than desirable or if an individual patient cannot be scheduled within mandated timeframes.
• Daily review of active/pending Consults, Encounters, Electronic Wait List, Recall list and MHV secure messaging communications for accuracy and disposition.
• Report backlogs, difficulties in meeting deadlines, uncooperative physicians, or difficulty in securing information from clinicians or Employee plans
• Organizes work independently and handles scheduling problems and deviations based on personal knowledge of clinic operations and policy, schedules, and provider's preferences.

• Responsible for directing and managing program and administrative operations for one or more counties.
• Carrying out permanent and ad hoc farm bill programs and policies established by USDA as well as crop insurance operations under policies established by the Risk Management Agency (RMA).
• May perform farm loan program assignments based on authorities delegated.
• Performing office and field activities as needed to accomplish program objectives.
• Managing and directs activities of subordinate staff.

• YOU WILL/MAY:
• Ensure that regulated establishments produce a safe product by executing appropriate inspection methods, determining non-compliance with regulatory requirements, documenting noncompliance and initiating enforcement action, where warranted.
• Verify that meat and poultry slaughter and/or processing establishment's Sanitation Standard Operating Procedures (SSOP) and Hazard Analysis and Critical Control Point (HACCP) Plans meet regulatory requirements.
• Execute Sanitation Standard Operating Procedures (SSOP) and Hazard Analysis and Critical Control Point (HACCP) Plans effectively to prevent unsanitary conditions and adulteration of product.
• Review records, observe plant operations and conduct hands-on verification to ensure compliance with regulatory requirements and prepare detailed documentation (Non-Compliance Records) of non-compliance with regulatory requirements.
• Determine when regulatory control action is necessary. You will assess whether the plant's corrective or preventative actions are acceptable and effective, if there are trends in non-compliance, or if enforcement action is warranted.
• Conduct regulatory oversight activities inside plants in matters relating to other consumer protections (e.g., economic adulteration and misbranding).
• Have contact with plant managers, owners and others to explain legal and regulatory requirements, discuss operation of the plant's SSOP, HACCP plan and other food safety programs.
• Communicate and defend determinations on non-compliance issues and discuss plans for addressing non-compliance.
• Work with a variety of individuals to resolve problems, clarify differences of interpretation concerning HACCP and other food safety or consumer protection requirements.
• Advise other Agency inspectors, supervisors and officers on inspection and enforcement matters for which you are involved.
• Conduct various samplings, surveys and tests to obtain pertinent data on potential problem areas, industry trends, or other issues of current interest to the Agency.
• Be involved in performing health and safety verification sampling and tests for detection of specific microbes (e.g., salmonella, listeria, etc.), residues or contaminants.
• Assure that products approved for import are in full compliance with all applicable Federal regulations governing the importation of meat and poultry products.
• Authorize entry of all meat or poultry products considered to comply with Federal regulations or refuse entry of any products which violate any of the requirements for admission into this country.
• Coordinate with other Federal agencies (e.g., the Animal and Plant Health Inspection Service (APHIS) and U.S. Customs and Border Protection (CBP) on such matters as animal health restrictions and refused entry lots.

• Perform basic account maintenance procedures to ensure files, logs, and reports are complete.
• Ensure adequate stock and operating supplies are maintained.
• Operate computer systems to input or correct data, and produce documents, reports, shelf labels and signs.
• Verify receipts against invoices.

Major Duties:
Research, develop and present interpretive programs including evening programs both on and off-site. Lead crawling tours through rugged off-trail cave environments and communicate safe caving techniques. Crawling, climbing, and squeezing through small cave passages are required. Implement resource and protection messages. Provide visitor orientation to park resources. Deals with visitors from various socioeconomic and ethnic backgrounds. Collect appropriate fees at an entrance station, visitor center, campground and/or other visitor contact stations following established guidelines for handling funds and property (e.g., park passes). Must be able to deal with emergency situations. Position requires night, weekend and holiday work. Maintains current certification in CPR and Standard First Aid.

Area/Duty Station Information:
Position Location: Mammoth Cave National Park, Mammoth Cave, KY.
Area Information: Mammoth Cave National Park is located in the beautiful farm country of south-central Kentucky. Housing in the area is plentiful and reasonably priced. Medical attention is available in close proximity and the major metropolitan areas of Louisville, KY and Nashville, TN are approximately a 1 1/2-hour drive from the park. The people are friendly, local and regional culture and history are fascinating, recreational opportunities are many. The city of Bowling Green, KY is approximately 35 miles from the park with an estimated population of over 60,000. Also, the city of Glasgow, KY is approximately 19 miles from the park with an estimated population of 14,200.
Please visit http://www.nps.gov/maca for area information.

Major Duties:
Research, develop and present interpretive programs including evening programs both on and off-site. Lead crawling tours through rugged off-trail cave environments and communicate safe caving techniques. Crawling, climbing, and squeezing through small cave passages are required. Implement resource and protection messages. Provide visitor orientation to park resources. Deals with visitors from various socioeconomic and ethnic backgrounds. Collect appropriate fees at an entrance station, visitor center, campground and/or other visitor contact stations following established guidelines for handling funds and property (e.g., park passes). Must be able to deal with emergency situations. Position requires night, weekend and holiday work. Maintains current certification in CPR and Standard First Aid.

Area/Duty Station Information:
Position Location: Mammoth Cave National Park, Mammoth Cave, KY.

Area Information:
Mammoth Cave National Park is located in the beautiful farm country of south-central Kentucky. Housing in the area is plentiful and reasonably priced. Medical attention is available in close proximity and the major metropolitan areas of Louisville, KY and Nashville, TN are approximately a 1 1/2-hour drive from the park. The people are friendly, local and regional culture and history are fascinating, recreational opportunities are many. The city of Bowling Green, KY is approximately 35 miles from the park with an estimated population of over 60,000. Also, the city of Glasgow, KY is approximately 19 miles from the park with an estimated population of 14,200. Please visit http://www.nps.gov/maca for area information.

The Nurse II Assistant Nurse Manager (ANM) supports the Nurse Manager (NM) with
supervisory duties and responsibility and accountability for the 24/7 operation of their
designated units. They provide coverage for other ANMs as needed. The ANM has responsibility
and accountability for the direction and supervision of specific orientation, training,
development of staff, and provides input into the evaluation of individual staff performance.
They function as a role model, educator, practitioner, and supervisor providing leadership to
the team. They enhance care outcomes by collaborating with members of the interdisciplinary
team to remove barriers and implement new evidence-based cutting-edge
programs/processes. The ANM will provide direct patient care as needed based on the needs of
the unit

The ANM engages in professional organizations to enhance leadership and career growth. They
adhere to ethical principles in decision-making, fostering accountability at personal,
organizational, and staff levels. They equip staff with tools for culturally competent care and
promotes a culture of accountability for high-quality, cost-effective outcomes. They cultivate
alliances across the care continuum, building trust through active listening, engagement, and
emotional intelligence.

The ANM contributes to the development of care delivery models and environmental design,
ensuring evidence-based, accessible, affordable, and equitable patient care. Ensures
compliance with accreditation and regulatory standards. Aligns nursing/clinical objectives with
organizational strategic outcomes, participating in strategy planning and execution. They
promote an inclusive workplace valuing diversity to achieve the organizations vision and
mission.

The ANM maintains knowledge and ensures compliance with all regulatory and accreditation
standards, Directives, policies, and standard operating procedures (SOP).

VA offers a comprehensive total rewards package: VA Nurse Total Rewards

Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory

Work Schedule: Monday - Friday 8:00m - 4:30pm
Telework: Ad Hoc
Virtual: This is not a virtual position.
Pay Schedule: NS82

Duties include but are not limited too:

• Performs work involving the collection, compilation, and/or tracking of data and statistical information in support of an organization's program operation.
• Performs work related to the acquisition and/or development of program information and resource materials/personnel to support the policy development and/or technical activities of the organization.
• In person or on the telephone, employees maintain a pleasant and helpful attitude when dealing with professional and non-professional staff, co-workers, applicants, supervisors, management, union representatives, government representatives, and the general public.
• Interacts with veterans and other beneficiaries, in person or by telephone. Puts them at ease by listening to their requests, questions, or complaints, appropriately provide answers or information, gives guidance, and initiates action when called for.
• The incumbents assist with information and referrals between professional staff, other hospital services, and the veterans and/or caregivers. In many cases, employees make requests and arrangements for necessary information to be furnished. In order to answer inquiries or release information, it is necessary to be familiar with the provision of the Privacy Act of 1974, and Health Insurance Portability and Accountability Act (HIPAA).
• Employees process incoming and outgoing materials such as correspondence, reports, memoranda, and other forms of written communication. Use own initiative, and from knowledge of policies, performs the following: composes non-technical correspondence and edits letters and reports; reviews correspondence for accuracy, completeness, and proper attachments; develops standard or form letters and replies to routine inquiries.
• Design, delegate, and monitor office procedures that support patient care, thus freeing the clinical providers as much as possible to provide direct patient care.
• The incumbent will serve as a primary timekeeper for select sections within the service, which includes (8) separate T/L's.
• Incumbent is responsible for establishing complex tours of duty and core time for physicians. Incumbent conducts new employee service-specific orientation, and briefs service personnel (including physicians) on time, attendance, and leave requirements. Maintains accurate time, attendance, leave, and authorization records of Geriatrics & Extended Care Service employees, fee/contractor, consult and attending physicians, and other staff.

WHAT IS THE TAXPAYER SERVICESDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Services Service Centers Cincinnati Accounts Management

The following are the duties of this position at the full working level.
As a Front Line Manager you will:

• Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work.
• Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
• Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.
• Give advice, counsel or instruction to employees on work and administrative matters.
• Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.
• Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.
• Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.
• Identify developmental and training needs of employees, providing or arranging for needed development and training.
• Initiate ways to improve production, work processes and/or to increase the quality of the work directed

WHAT IS THE TAXPAYER SERVICE (TS)DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas: Taxpayer Services Service Centers Cincinnati Accounts Management

The following are the duties of this position at the full working level.

• Analyzes and resolves tax processing problems using research methods beyond information submitted by the
  taxpayer to manually reconstruct and compile tax records in determining tax liability or refund entitlement.
  Identifies, accepts, or rejects claims. Identifies, relates, and cites tax law and case actions.
• Adjusts current and prior year tax accounts involving complex account interrelationships or codes to override
  controls, retrieve data, and construct records from frozen accounts. Calculates taxes, penalties, and interest.
• Identifies gaps in internal procedures and processing methods.
• May serve as a technical advisor, OJT coach, classroom instructor, or reviewer; and provides technical assistance
  on systemic problems and inconsistencies in IRMs.

WHAT IS THE SMALL BUSINESS SELF EMPLOYED (SBSE)DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Small Business Self Employed Campus Collection Operations

The following are the duties of this position at the full working level.

• Reviews incoming cases for needed documents, statutes, development of issues and completeness of supporting documents, and transcripts. Obtains and/or develops the necessary documents and information to resolve complex issues and close cases when possible.
• Reviews, analyzes and evaluates information provided by the customer regarding the problem or issue. If the taxpayer provides no information or insufficient information, elicits additional information that may be necessary to clarify/ resolve the problem. Contacts Appeals, Taxpayer Advocate, Technical Support W & I or SBSE Operating Divisions, and other agency offices for verification/clarification/action as necessary.
• Elicits sensitive personal financial information, i.e. income and expenses. Analyzes the data given along with the information that is currently available to the IRS. Based on the analysis of the financial condition of the taxpayer, makes a determination of appropriate case action.
• Completes contacts/interviews with a wide range of individuals who have varying degrees of understanding or with third party representatives, e.g., CPAs, practitioners, attorneys, who possess a professional understanding. Presents taxpayers and/or representatives with available options and courses of action, explains consequences of actions taken. Communicates consequences of non-compliance to taxpayers as necessary. Presents the government's position, explains proposed settlements and expeditiously secures the taxpayer's consent. Explains rights of resolution in regard to Appeals Procedures and explains course of action if case is forwarded to Appeals.
• Resolves inquiries received by Appeals that deal with a variety of technical and/or complex issues. Composes responses for the appropriate official's signature, explaining the issues, citing applicable tax laws/resolution alternatives when necessary, and the methods, techniques, or customer action used/needed to resolve the case.

• YOU WILL/MAY:
• Ensure that regulated establishments produce a safe product by executing appropriate inspection methods, determining non-compliance with regulatory requirements, documenting noncompliance and initiating enforcement action, where warranted.
• Verify that meat and poultry slaughter and/or processing establishment's Sanitation Standard Operating Procedures (SSOP) and Hazard Analysis and Critical Control Point (HACCP) Plans meet regulatory requirements.
• Execute Sanitation Standard Operating Procedures (SSOP) and Hazard Analysis and Critical Control Point (HACCP) Plans effectively to prevent unsanitary conditions and adulteration of product.
• Review records, observe plant operations and conduct hands-on verification to ensure compliance with regulatory requirements and prepare detailed documentation (Non-Compliance Records) of non-compliance with regulatory requirements.
• Determine when regulatory control action is necessary. You will assess whether the plant's corrective or preventative actions are acceptable and effective, if there are trends in non-compliance, or if enforcement action is warranted.
• Conduct regulatory oversight activities inside plants in matters relating to other consumer protections (e.g., economic adulteration and misbranding).
• Have contact with plant managers, owners and others to explain legal and regulatory requirements, discuss operation of the plant's SSOP, HACCP plan and other food safety programs.
• Communicate and defend determinations on non-compliance issues and discuss plans for addressing non-compliance.
• Work with a variety of individuals to resolve problems, clarify differences of interpretation concerning HACCP and other food safety or consumer protection requirements.
• Advise other Agency inspectors, supervisors and officers on inspection and enforcement matters for which you are involved.
• Conduct various samplings, surveys and tests to obtain pertinent data on potential problem areas, industry trends, or other issues of current interest to the Agency.
• Be involved in performing health and safety verification sampling and tests for detection of specific microbes (e.g., salmonella, listeria, etc.), residues or contaminants.
• Assure that products approved for import are in full compliance with all applicable Federal regulations governing the importation of meat and poultry products.
• Authorize entry of all meat or poultry products considered to comply with Federal regulations or refuse entry of any products which violate any of the requirements for admission into this country.
• Coordinate with other Federal agencies (e.g., the Animal and Plant Health Inspection Service (APHIS) and U.S. Customs and Border Protection (CBP) on such matters as animal health restrictions and refused entry lots.

As a Land Management Law Enforcement Officer your duties will include but are not limited to the following:

• Serves as a commissioned law enforcement officer performing law enforcement duties that have been enacted to insure the protection and safe use of National Wildlife Refuge resources.
• Responsible for developing, coordinating, and directing all aspects related to visitor and resource protection on Service lands.
• In direct coordination with the Patrol Captain, provides liaison and coordinates prosecution of cases in federal court.
• Familiarizes other law enforcement personnel with Federal and State laws governing management of natural resources, and coordinates ongoing law enforcement activities.
• Serves as a senior officer.

WHAT IS THE TAXPAYER ADVOCATE SERVICE (TAS) DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Advocate Service (TAS), Executive Director Case Advocacy (EDCA)

The following are the duties of this position at the full working level.

• Receives, screens, and answers routine telephone calls. Provides telephone and receptionist services to visitors.
• Establishes, organizes, and maintains files of correspondence, manuals, and other related information. Maintains the files in accordance with IRS regulatory policies and guidance.
• Maintains the manager's calendar by scheduling, canceling and shifting appointments based on the manager's commitments.
• Arranges conferences and meetings, reserves office space, notifies participants and provides pertinent information and documents to participants. Attends conferences or meetings when required to record and transcribe minutes from written notes. Prepares minutes of conferences or meetings and distributes as per manager's instructions.
• Briefs the manager on important and office related facts, issues, reports, and correspondence arising during the manager's absence.