Total 984 Customer Service job vacancies in Liverpool, Merseyside, L2 3SW

Shifts Available: Sunday to Thursday, 9am-5pm, 37.50 hours per week, being on call on Sundays, with availability to be on call or work alternative days where necessary.

About ICare Group:

At ICare Group, we are more than just a care provider—we are a community-focused organisation dedicated to enhancing the quality of life for those we serve. Our Home Care services offer essential support to individuals in the comfort of their own homes. As a Senior Care Co-ordinator (Assistant Care Manager), you will be instrumental in ensuring our clients receive exceptional care, while supporting the operational efficiency and growth of our services. If you have a passion for making a positive impact and thrive in a dynamic environment, we would love to hear from you!

Why Work with ICare Group?


£125 Welcome Bonus: Receive a welcome bonus upon joining (terms and conditions apply).
Refer a Friend Scheme: Earn £125 for both you and your referral through our 'Refer a Friend' Scheme (terms and conditions apply).
Quarterly and Annual Carer Awards: Be recognised and rewarded for your commitment with our Carer Awards.
Blue Light Card: Enjoy discounts at hundreds of high street retailers and well-known brands. We will reimburse the cost of your Blue Light Card!
Employee Assistance Programme: Access free, practical, and impartial support for you and your family.
Mileage Allowance: We offer a mileage allowance to cover the costs of travel during your visits.
Dedicated People and Wellbeing Team: Access to a supportive team focused on your wellbeing.
Growth Opportunities: We are committed to helping our employees grow and develop their skills, offering opportunities for career advancement.
Supportive Environment: Join a team that values your contributions and supports your growth. ICare Group fosters a collaborative environment where your skills and dedication are recognised, appreciated, and rewarded.
Make a Real Difference: Your leadership will directly impact the quality of care provided, enhancing the lives of our clients.
Weekly or Fortnightly Pay and Pension: Enjoy the stability of weekly or fortnightly pay and contribute to our stakeholder pension plan.
Toll/Bridge/Tunnel Costs Covered: We cover costs incurred if you need to take a toll road, bridge, or tunnel route to and from your ICare place of work (terms and conditions apply).


What You Will Do:


Support Management: Assist the Registered Care Manager with the day-to-day management and coordination of the branch to ensure it operates efficiently, profitably, and delivers the highest standard of domiciliary care.
Record Keeping and Reporting: Maintain accurate records, produce reports, and investigate complaints from service users and employees.
Recruitment and Staffing: Maintain and grow the team by actively recruiting new care staff, guiding them through the recruitment process, and producing weekly staffing rotas.
Business Development: Actively seek new business opportunities and support the commercial growth of the branch.
Operational Compliance: Stay informed about up-to-date operational issues and methods. Ensure compliance with health and safety, emergency regulations, and operational policies.
Emergency Duties: Undertake out-of-office duties as necessary, including providing emergency hands-on care, undertaking on-call duties, attending social events when required, and offering emergency telephone assistance to care staff.
Liaison and Coordination: Effectively liaise with other departments, employees, key stakeholders such as commissioners and customers, and the public at large.
Additional Duties: Quality assurance, assessments, reviews, care plans and to perform other duties as requested.


What We Are Looking For:


Experience in Care Management: Previous experience in a managerial or supervisory capacity in the domiciliary care sector is essential.
Qualifications: NVQ/QCF Level 3 in Health and Social Care required. Level 5 in Health and Social Care is desirable or working towards.
Leadership Skills: Proven ability to effectively lead, delegate, and mentor staff.
Communication Skills: Excellent communication skills and a compassionate, empathetic nature.
Organisational Skills: High level of organisational skills with the ability to produce staffing rotas and manage multiple responsibilities.
Flexibility: Ability to work flexibly, including extended hours where necessary, and provide hands-on care during staff shortages.
Collaborator: Willingness to work collaboratively in a fast-paced environment and support your colleagues.
Driving License: A valid driving license and access to a vehicle are required.
Work Related Car Insurance: Hold or willing to obtain work related car insurance.
Background Checks: Willingness to undergo enhanced DBS clearance.


Ready to Make a Difference?

If you are passionate about leading a team and making a positive impact in the domiciliary care sector, ICare Group offers a supportive and rewarding environment to grow your career. Apply now by visiting our careers page at careers.icaregroup.co.uk. Join us at ICare Group and help us make a difference in the lives of our clients!

Equal Opportunities:

ICare Group is an Equal Opportunities employer committed to fostering an inclusive work environment that supports and respects all individuals. We welcome and encourage applications from people of all backgrounds. We do not discriminate based on age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any legally protected characteristic.

If you require any reasonable adjustments or accommodations during the recruitment process, please contact us. Please note we reserve the right to close the vacancy early should we receive suitable applications. If you do not hear back from us within 14 days, please consider your application unsuccessful on this occasion.

Receive and direct patients and visitors on arrival at the centre, providing reception services for patients, staff, public, internal and external customers and organisations ensuring sensitivity when dealing with distressing situations. Answering telephone calls using the switchboard system receive and process incoming and outgoing telephones calls, taking messages and responding appropriately to maintain effective communication channels. Sorting and distribution of mail to all departments. Manage and maintain stock levels and ordering supplies. Accurately record new and follow up attendances on the electronic appointment system, updating and revising information where necessary. Assisting with the collection of data and statistics to produce standardised computer generated reports and/or statistical information for managers as and when required. Maintain filing systems and other records as required ensuring they are up to date and accurate and implement changes to systems and procedures as directed. To participate in meetings as required. To ensure a professional approach to work maintaining confidentiality throughout. Generally monitor security within the building. Ensuring reception and waiting areas are kept clean, tidy and safe. Report and record sickness, absences and any incidents or accidents in accordance with Trust Policy. Staff may be required to work from other bases within the organisation.

How would you like to beinvolved increating innovative solutions that directlybenefitclinical staff and patients within the NHS?In theInformatics Merseyside Development Service,we use a variety of platforms to develop software applications and interfaces, supporting multiple NHS organisations.


We are looking for awell organised and enthusiastic individual towork with our management team as aService Delivery Manageron a12-month fixed term contract.This is a new role within the team,giving you theenviable opportunity to shape it as your own.


For more information about the role, and about Informatics Merseyside, we will be hosting a brief and informal virtual session on Microsoft Teams, that you are invited to join. Please email Catherine Diaz, Development Service Solutions Manager (Catherine.Diaz@imerseyside.nhs.uk) if you would like to be invited to join this session.




What we can offer:

• Hybrid Working

• Role based training

• Continued personal and professional development

• Consideration of requests for Flexible working arrangements

• Access to NHS staff discounts scheme

• Minimum of 27 days annual leave plus bank holidays, depending on length of service this may increase.

• The opportunity toparticipatein the NHS pension scheme

Shortlisting planned for: 11 November 2024

Interviews planned for: 14 November 2024



The Service Delivery Manager willmanage theday-to-dayworkplan for the IM Development Service,ensuring thatalldevelopment work is carried outtoan agreedscope, within agreed timescales, deliveringanticipatedbenefits.Wherethere is a risk of thisnotbeingthe case, thepost holder willlead onmitigating activities and manageescalation and communication asappropriate.


The role willbe highly visible to external stakeholders,providing a link into the development servicefor partners and customersand managing communication.We are therefore lookingfor someonewithsignificant experiencecommunicating witha variety of stakeholders.


The successful candidate willalso lead on quality assurance of new developments, managing testing,deploymentand transition into “business as usual” fornew solutions.


Informatics Merseyside is an NHS shared serviceproviding digital services and support to health and care organisations across Cheshire and Merseyside and beyond. This includes major acute and specialist trusts, community and mental health services, generalpractitionersand Primary Care Networks (PCNs), Integrated Care Systems (ICSs) and wider NHS service providers, networks and public bodies including NHS England.


Established in October 2006, we have over sixteen years of knowledge and experience in harnessing the benefits of digital technology to enhance ways of working to support better care, improve health, and enable people to live life more independently.


Hosted by Mersey Care NHS Foundation Trust, we employ over 300 digital professionals, as well as clinical informaticians, who share our values and strive for exceptional service.Over the years we have spentsignificant timeand effort engaging with our colleagues and wider stakeholders to build a successful organisation with a reputation for being warm and welcoming and this is just one of the reasons that we have so many long-serving staff.


We are committed to the personal and professional development of our colleagues (both through working in our services and through structured development programmes) and work proactively to support their health and wellbeing through a range of workplace policies and initiatives.


The objective of the Informatics Merseyside Development Service is to develop digital solutions through collaboration and innovation. We are a high performing team, consistently looking to evolve our best practices, knowledge, and skills to provide innovative digital solutions to our partners and customers.  

We are a customer orientated service that is responsive and effective in the delivery of the digital requirements of our Partner Organization’s (POs) and Customers in line with local and national IM&T priorities. The Development service provision is required to keep pace with ongoing development of technologies, providing solutions that are interactive for the end user and support changes in models of care delivery within the NHS and the need for agile working. The requirements now are increasingly for advanced custom development capabilities, using an array of platforms, languages, and technologies. 

The Development Service Delivery Manager will work with a range of stake holders (both internal and external) to ensure that developments are delivered to support our partners and customers objectives. The post holder will be responsible for the delivery of solutions across all partners and customers, ensuring that all development work is completed within agreed timescales to the appropriate specification, managing quality assurance and deployment.  

 

Principal Responsibilities: 
1. Manage the development lifecycle, from capturing and documenting Partner and Customer requirements (including generating proposals and organising software demonstrations), prioritising work alongside competing demands, through to the delivery and transition to “business as usual” support. 
1. Receive and assess complex enquiries and requests for service from IM Partner Organisations, Customers and potentially other Trusts and transition those requests into the development lifecycle as appropriate. 
1. Interpret and communicate complex and highly technical issues to non-IM&T or technical staff, both internally within IM and externally within POs and Customers. Also to be involved in SLA meetings as appropriate and negotiations with third parties.  
1. Support the creation of designs and mock-ups for new solutions. 
1. Manage small teams on quick turnaround projects to create highly interactive applications and products, which includes customer projects, core technologies and internal product development. 
1. Collaborate with the development team to identify ‘user acceptance criteria’ to gain Trust sign-off of work items, and manage the quality assurance (QA) and testing of solutions to ensure that they meet the agreed criteria. 
1. Take responsibility for the testing of solutions, ensuring cross-browser, cross-platform, and/or cross-device compatibility and compliance to specified standards such as accessibility standards in the user's region or domain 
1. Manage the deployment of solutions into a production environment, supporting the definition/ implementation of, and adherence to, appropriate change control processes. 
1. Identify and document benefits delivered through development work, carrying out research where necessary to quantify achievement. 
1. Contribute to continual improvement by suggesting improvements to user interface, software architecture or new technologies and ‘author’ business cases and make recommendations to POs and Customers to support Innovation and the implementation of the latest technologies. 
1. Implement project management methodology to control and manage risks; issues; quality; delivery of developments on time and within budget. Providing regular highlight reports and working effectively across multiple teams. Feed into the process of internal IP development. 
1. Ensure that their own knowledge/skill set and that of the team remain up to date. 
1. Act as a role model to others showing a passion and commitment to the role and be an example of living up to the organizational values and behaviours. 
1. Provide IM&T service advice to inform IM and PO strategic business planning. 
1. Encourage the adoption of Agile approaches to solution developments. 
1. Ensure that all deliverables are compliant with the appropriate standards  
1. Contribute to continual improvement of the Development Service as part of the management team, by suggesting improvements to processes and contributing to strategic decisions related to the service. 



This advert closes on Sunday 10 Nov 2024

An exciting opportunity has arisen on Alt ward to work as a Nurse practitioner. Alt is a 17 bedded acute adult ward, who provides mental health and physical health support to both male and females.

This is a demanding and challenging role where, as a successful candidate, you will be required to demonstrate high levels of resilience, excellent problem solving and inter-personal skills as well as the ability to provide sound clinical and leadership support to team members.

The post holder will also demonstrate a passion for coaching leadership style, quality improvement and attitude which respects and values service users’ choice and works alongside them and their carers to ensure they are at the centre of care planning.

This post is subject to an enhanced check with adults barred list Disclosure and Barring Service (DBS) Check.

he main duty is to be working as a registered nurse practitioner on Dee ward

This will include working a variety of shift patterns including earlies, lates , long days and night duties.

To promote and provide safe and good patient care to all service users and support their families

To be able to work within a team and autonomously when appropriate to ensure that service is delivered.

To work as part of a multi disciplinary team and liaise with all agencies to promote safe and up to date practice for service users.



Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

Assess patient/client conditions and consider a range of options when delivering complex and highly complex clinical care.

Maintain clinical credibility by providing clinical care and supporting members of the team within the clinical environment

Ensure that clinical are appropriately delegated to the relevant team member.

Provide data that supports the monitoring of team contract and objectives.

Participate in audits and research, as required.

Participate in individual and group supervision.

In conjunction with the service management, ensure systems are in place for the ongoing review and assessment of care provision and delivery.

Work within guidelines to identify and manage risk, reporting identified risks to the service management

Report any incidents as per Trust policies and support any investigations as delegated by the service lead.

Participate in patient satisfaction reporting to improve patient care.

Provide support to team members holding responsibility for mentoring students.


This advert closes on Sunday 10 Nov 2024

An exciting opportunity has arisen for a band 5 staff nurse to come and join the team at Harrington ward an all female acute inpatient ward based at the Broadoak unit in Liverpool

Harrington ward is a dynamic and challenging environment, with a hard-working and dedicated staff team who strive to provide consistent, high standards of care to our diverse client base .

The range of skills you can learn and develop while working on Harrington ward is wide and varied, working in this environment can encourage you to become a dynamic, creative and strong leader as well provide you with the ability to think on your feet, problem solve and manage a challenging setting.

Future aims for Harrington ward include therapeutic and psychological input for clients, this will be driven and provided by the staffing team so staff coming into this role will eventually be provided with additional training .

If you have what it takes to become part of the the Harrington ward team then we would love to hear from you!

You will have the opportunity to develop your clinical skills, completing Safety plan training , physical health is very important to us so we can further your skills by offering venepuncture and ECG training.

There are also multiple opportunities to engage in further training such as STRIVE, THRIVE and post graduate certification in psychological interventions.




• Mersey Care NHS Foundation Trust as a leading provider of community services, mental health care, physical health, addiction services and learning disability care.
• Service users receive a high quality service and one which is free from stigma, discrimination
and harm.
• Staff are engaged with the delivery, innovation and continuous improvement of services to benefit service users.
• Visible and responsive leadership, setting the standard for others
throughout the division for all managers
• The Trust values of Continuous Improvement, Accountability, Respectfulness, Enthusiasm and Support will be embedded across the division for all staff and evident to service users.
• To provide high quality, evidence based care within the Local Services Division for service users and their carers within inpatient and community services.
• To carry out your duties as a practitioner under the supervision of a mentor.
• To function as an associate nurse/named nurse/care coordinator/ to service users assisting in assessment, planning and evaluation and review of care, within a recovery focused model of care.
• Where appropriate, to take part in a 24 hour system of rostering including internal rotation.



Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles
• To coordinate the care of service users carrying out assessment planning, implementation and evaluation of their care under the guidelines of the Care Programme Approach and under the supervision of the line manager.
• To ensure that the service users care plan is developed to meet the assessed need of the individual.
• To liaise with family members, carers and significant others when completing the assessment and developing a care plan
• To develop a risk management plan for service users, taking note of the contributions from other members of the team. Ensure that all significant people are aware of the risk management plan and are actioning it appropriately.
• To direct unqualified staff in order to ensure delivery of a high standard of care to service users.
• To participate in setting standards for care based on sound evidence based and research findings
• To participate in the systematic monitoring and evaluation of service users that you have responsibility for with guidance from a supervisor.
• To communicate with other members of the multi-disciplinary team to ensure the communication of any relevant information which has an impact on the service user’s care
• To use verbal and non-verbal communication skills gained through training or experience to impart sensitive information.
• To check understanding of information where there are often barriers to effective communications due to distress, psychiatric symptoms or where English is not the first language
• To use skills gained through training and experience to give and receive information to other individuals with regards to a service users care in the reviews and multi-disciplinary meetings. These individuals may be external to the Trust
• To have knowledge of the Mental Health Act / Mental Capacity Act and other relevant legislation.
• To support services users and their carers when the Mental Health Act is being used to admit the service user to hospital. To ensure that service user rights under the Mental Health Act are effectively communicated to them and outcomes documented
• To provide and co-ordinate the provision of a range of therapeutic activities for service users and monitor their effectiveness.
• To take responsibility for the safe administration of medication to service users ensuring that the Trust policies and procedures and the Nursing & Midwifery Councils regulations are adhered to




This advert closes on Tuesday 29 Oct 2024

An exciting opportunity has arisen on Alt ward, a 17 bedded mixed acute ward. The role as a deputy ward manager is to support the Team Manager and Clinical Leadership Team to deliver high quality safe and effective care.

This is a demanding and challenging role where, as a successful candidate, you will be required to demonstrate high levels of resilience, excellent problem solving and inter-personal skills as well as the ability to provide sound clinical and managerial support to team members.

The post holder will also demonstrate a passion for coaching leadership style, quality improvement and attitude which respects and values service users’ choice and works alongside them and their carers to ensure they are at the centre of care planning.

This post is subject to an enhanced check with adults barred listDisclosure and Barring Service (DBS) Check.




The post holder will assist the Clinical Team Manager in carrying continuing Professional and managerial responsibility for the ward.

The post holder will operate as part of an integrated multi-disciplinary team, undertaking a balance of Managerial and Clinical activity. They will ensure continuity of care for service users on their journey through the acute service.

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

Implement case load supervision to monitor the standards of service user care and ensure record keeping is in accordance with Professional and Trust standards.

Participate in regular clinical supervision as per Trust policy

Assist in the development and implementation of integrated care pathways, including appropriate service user assessments/referrals and models of care.

Provide information, education and support for family members, carers and other relevant professionals.

Give/receive regular managerial/clinical supervision as per Trust policy.

Ensure the clinical environment is conducive to promote service users health, safety and well-being, thereby preserving and respecting each service user’s personal dignity, privacy, religious and cultural beliefs.

Ensure record keeping is in accordance with Professional and Trust standards.

Ensure the safe management of medicines and adhere to safe practice and principles of administration in accordance with the NMC code of professional conduct and Trust Medicines Code.

Work in a professional and collaborative manner with the Multi-disciplinary team.

Participate and promote positive intra-agency working.

Participate and assist in setting standards of service user care based on sound research findings.


This advert closes on Sunday 10 Nov 2024

Theobjective of the Informatics Merseyside Development Service is to develop digital solutions through collaboration and innovation. We are a high performing team, consistently looking to evolve our best practices, knowledge, and skills to provide innovative digital solutions to our partners and customers. We are a customer orientated service that is responsive and effective in the delivery of the digital requirements of our Partner Organizations (POs) and Customers in line with local and national IM&T priorities. The Development service provision is required to keep pace with ongoing development of technologies, providing solutions that are interactive for the end user and support changes in models of care delivery within the NHS and the need for agile working. The requirements now are increasingly for advanced custom development capabilities, using an array of platforms, languages, and technologies. The Development Service Delivery Manager will work with a range of stake holders (both internal and external) to ensure that developments are delivered to support our partners and customers objectives. The post holder will be responsible for the delivery of solutions across all partners and customers, ensuring that all development work is completed within agreed timescales to the appropriate specification, managing quality assurance and deployment. Principal Responsibilities: Manage the development lifecycle, from capturing and documenting Partner and Customer requirements (including generating proposals and organising software demonstrations), prioritising work alongside competing demands, through to the delivery and transition to business as usual support. Receive and assess complex enquiries and requests for service from IM Partner Organisations, Customers and potentially other Trusts and transition those requests into the development lifecycle as appropriate. Interpret and communicate complex and highly technical issues to non-IM&T or technical staff, both internally within IM and externally within POs and Customers. Also to be involved in SLA meetings as appropriate and negotiations with third parties. Support the creation of designs and mock-ups for new solutions. Manage small teams on quick turnaround projects to create highly interactive applications and products, which includes customer projects, core technologies and internal product development. Collaborate with the development team to identify user acceptance criteria to gain Trust sign-off of work items, and manage the quality assurance (QA) and testing of solutions to ensure that they meet the agreed criteria. Take responsibility for the testing of solutions, ensuring cross-browser, cross-platform, and/or cross-device compatibility and compliance to specified standards such as accessibility standards in the user's region or domain Manage the deployment of solutions into a production environment, supporting the definition/ implementation of, and adherence to, appropriate change control processes. Identify and document benefits delivered through development work, carrying out research where necessary to quantify achievement. Contribute to continual improvement by suggesting improvements to user interface, software architecture or new technologies and author business cases and make recommendations to POs and Customers to support Innovation and the implementation of the latest technologies. Implement project management methodology to control and manage risks; issues; quality; delivery of developments on time and within budget. Providing regular highlight reports and working effectively across multiple teams. Feed into the process of internal IP development. Ensure that their own knowledge/skill set and that of the team remain up to date. Act as a role model to others showing a passion and commitment to the role and be an example of living up to the organizational values and behaviours. Provide IM&T service advice to inform IM and PO strategic business planning. Encourage the adoption of Agile approaches to solution developments. Ensure that all deliverables are compliant with the appropriate standards Contribute to continual improvement of the Development Service as part of the management team, by suggesting improvements to processes and contributing to strategic decisions related to the service.

A well-established Mechanical and Electrical Engineering practice based in Liverpool, with over 30 years of experience, is seeking a talented Electrical Design Engineer to join their growing team. Known for delivering innovative M&E designs across a range of projects, from bespoke schemes to multi-million-pound developments, the firm has a strong reputation for quality in both the public and private sectors. Their impressive portfolio includes healthcare, education, and commercial markets.

This is a full time, permanent role offering up to £40K per annum.

Key Responsibilities:

• Electrical Design: Prepare small power and data layouts, fire alarm system designs, and lighting designs including calculations and light fitting selections.
• Produce lighting schedules and containment drawings.
• Develop strategies for security systems (CCTV, Intruder Alarm, Staff Attack), access control, nurse call, and assisted living warden call systems.
• Draw up main electrical distribution schematics and specialist schematics (lighting, data, security, etc.).
• Calculate cable sizing using appropriate software and produce distribution board schedules.
• Prepare general arrangement (GA) layouts of services and photovoltaic panel designs.
• Write detailed electrical specifications.

Cad / Revit Proficiency:

• Understand company standards and layouts.
• Utilize AutoCAD and Revit drawing protocols to produce basic layout drawings from sketches.

Ideal Candidate Profile:

• A minimum of 2 years of experience in an M&E consulting environment.
• HNC or degree qualified (recent graduates will also be considered).
• Proficient in AutoCAD and Revit.
• Familiar with using Amtech software to support electrical design.
• Strong team player with a commitment to high-quality work and career progression.
• Comfortable attending client meetings and working to deadlines.

If you have any questions, please contact Hona on 01772208967 or email hona.bzowska@servicecare.org.uk

Heating Now Supplies Ltd in St Helens are recruiting for an Apprentice Customer Service Assistant/ The successful candidate will work towards completing a Level 2 Customer Service Practitioner apprenticeship over the duration of 17 months.

Job Details:
Working in a small team, duties will include:

• Answering the telephone to customers
• Serving customers trade/retail customers
• Booking in and booking stock
• Raising invoices to customers and suppliers using SAGE
• Dealing with customer queries under supervision
• Work shadowing manager to learn about the products and processes
• Taking deliveries
• Ordering stock items
• Meeting and greeting customers

Requirements:
• Computer literate
• Good communication skills
• Good listening skills
• Team player
• Pro-active

Hours of work:
Monday - Friday 08:00-17:00 (1 hour lunch) 40 hours per week

Proud member of the Disability Confident employer scheme

1. Handle Service Desk telephone calls, recording all new incidents using the minimum dataset, and updating existing incident records with any new information received.2. Monitor other communication routes to the Service Desk, eg mailbox, self-service tool, ensuring new incidents are recorded, and customer queries are dealt with promptly.3. Categorise and prioritise incidents and service requests according to guidelines detailed in the Incident management process.4. Provide 1st line support, resolving the majority of incidents at first point of contact, using remote support tools where applicable to achieve this.5. Resolve Incidents not resolved at first point of contact due to the lengthy nature of the fix and, where requested, assist with the 2nd-line support queue6. Assign unresolved Incidents to the appropriate specialist resolver group.7. Log incidents with third party vendors, and take ownership of third party incidents until resolution.8. Liaise with the Connecting for Health Service Desk (or LSP) to raise incidents relating to National Applications: completion of Triage Forms; monitoring and tracking of all Incidents raised with the CfH Service Desk until resolved.9. Responsible for monitoring and tracking ALL Incidents and Service Requests ensuring Incidents are resolved within Service Level Targets10. Communicate updates and service disruptions to users, selecting the most appropriate communication tool, e.g. email, intranet, and providing an estimated resolution time, if possible11. Escalate Major Incidents to the appropriate team, and contribute to Major Incident Reviews, where appropriate12. Identify multiple instances of incidents of a similar nature, and escalate to the appropriate team13. Record appropriate resolution details in the service management software, selecting the relevant resolution categories contributing to the IM Knowledge Base.14. Resolve incidents, where possible, ensuring the customer is satisfied beforehand 15. Conduct User Satisfaction surveys under the instruction of the Service Desk Manager16. The post holder will be required to perform Active Directory administration duties, including password resets & account administration. This may include adding and administering permissions and security groups17. The post holder will be required to perform Email (inc MS Exchange, NHS Mail) administration duties including, but not limited to, mailbox creation, updating email distribution groups and adding and administering Public Folders & Calendars 18. The post holder may be required to provide training to new starters or less experienced Service Desk staff.19. The post holder may be given the opportunity to work as part of a 24hr Service desk which would involve evening and night work.

Role: Police Staff Investigator
Location: Speke
Rate of Pay: £21.01 per hour
Job Type: Full-time
We are currently seeking a Police Staff Investigator (Complex) to join our dedicated team in Speke. As part of the Force Investigations Directorate, you will undertake the investigation of serious and complex crimes, supporting Level 1, Level 2, and Level 3 Investigations. This is an excellent opportunity to make a tangible impact by increasing public satisfaction and reducing the fear of crime.
Key Responsibilities:

• Prepare complex case files (MG files), and perform duties including Officer in the Case, telecommunications officer, exhibits officer, and disclosure officer.
• Manage your own caseload of serious and complex investigations, ensuring timely and efficient progress.
• Support operational activity during arrests, seize and handle exhibits, interview witnesses and suspects, and manage witness support throughout the criminal justice process.
• Investigate Hate Crime cases, working with partner agencies to reduce repeat offenses and victims.
• Execute search warrants, present digital evidence, and conduct house-to-house inquiries as needed.
• Adhere to all health and safety and legal standards.

Required Skills & Experience:

• Proven investigative experience, particularly in managing complex investigations.
• Excellent interpersonal, communication, and organisational skills.
• Ability to manage multiple tasks and prioritise urgent matters efficiently.
• Knowledge of legal and procedural compliance for investigations, disclosure, and the handling of exhibits.
• Willingness to undertake relevant courses to enhance investigative skills.
• PEACE interview training and experience working with the Crown Prosecution Service (CPS) is desirable.

How to Apply:
If you are interested in making a meaningful impact within a dynamic team, please send your CV to Lewis Ashcroft at lewis.ashcroft@servicecare.org.uk.

The following are the core responsibilities of the Receptionist. There may be on occasion a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels. These duties include - - Maintain and monitor the practice appointment system - Process personal, telephone and e-requests for appointments - Answer incoming phone calls, transferring calls or dealing with the patients' request appropriately - Signpost patients to the correct service - Initiating contact with and responding to, requests from patients, team members and external agencies - Clinically code data on EMIS - Photocopy documentation as required - Data entry of new and temporary registrations and relevant patient information as required - Input data onto healthcare records as necessary - Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team - Manage all queries as necessary in an efficient manner - Carry out system searches as requested - Maintain a clean, tidy, effective working area at all times - Monitor and maintain the reception area and notice boards - Support all clinical staff with general tasks as requested - Undertake room stocking and rotation - Order and monitor stationery supplies - Ensure repeat prescriptions are processed accurately and efficiently - Scan patient related documentation and attach scanned documents to patients healthcare records - Action incoming emails and correspondence as necessary

Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Care Team Leader.

The Role


Leading and supervising your shift
Case managing residents and liaising with families, healthcare professionals and other stakeholders to ensure that the best care plans are created and delivered
Administering and recording medication
Carrying out risk assessments
Working alongside care assistants to support residents with daily needs, ensuring residents remain as active and independent as possible
Working closely with the leadership team to develop services
Provide a fun, inclusive, and professional approach at all times


Some of our benefits by joining the Care UK family:


Wagestream - access your wages at any-time
Bank Holiday Pay Enhancements
Career development, training and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Annual purchase holiday scheme
Wellbeing support


About You


NVQ Level 3 in health and social care desirable
Be well-organised, IT literate and adept at allocating and delegating work appropriately.
Proven ability to lead and supervise others.
A good understanding of care planning processes
Be experienced in or happy to undertake training on administering medication
Above all, have a natural ability to help make the lives of others more fulfilling.


We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who all share the same values: caring, passionate and teamwork. You will have a strong desire to help people and put residents at the heart of everything you do.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours

Senior Support Worker - Norris Green, Liverpool - £12.45 per hour

Typical Shifts are: 8am-3pm, 3pm-10pm, 10pm-8am.

Join Voyage Care and Feel Valued, we reward your dedication with:
• Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
• Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
• Wagestream – giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
• Funded Blue Light Card – hundreds of discounts at high street retailers etc.
• 24/7/365 doctor line for our colleagues and their families
• Access to cash plans for our colleagues, which also covers their families
• Enhanced retirement leave
• Long service awards

Senior Support Workers with a passion for enhancing the quality of life of the people we support are at the heart of our management teams. We’re currently searching for a fantastic Senior Support Worker to join us in leading our residential rehabilitation service / ABI (Acquired Brain Injury) service in Norris Green, Liverpool. This service is a welcoming and friendly environment with a dynamic team that supports a fantastic group of people!
As a Senior Support Worker with us you'll be helping people to gain more independence in their daily lives, whilst assisting the Manager with the day-to-day supervision and management of the service. You could be allocating shifts, booking in training, inducting new colleagues, supporting with supervision’s, ordering medication and ensuring the people we support are supported to manage their finances. You’ll never lose sight of why you choose to do this, as our Seniors are still at the heart of providing day-to-day support.
This is an amazing role for someone who is looking to really make a difference to the lives of others, whether that’s helping our colleagues grow in confidence or the people we support gain independence so that they meet their goals.
We’re interested in our Senior Support Workers having both the right experience and the right values. This is why at this service our Seniors should have previous experience as a Senior Support Worker and a Level 3 in Health & Social Care as well as experience working with individuals with autism, acquired brain injury, complex individuals with mental health needs, traumatic backgrounds and challenging behaviours.

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.
We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.
Don't hesitate to apply today and make a real difference to the lives of the people we're supporting!
All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

Service Care Solutions is working alongside an employee-focused local authority, based in Liverpool, which needs an experienced Childcare Lawyer to join their team. If you would like to have a positive impact on the local community of Liverpool and its surrounding areas then please read on!

The role has been confirmed on a 3 month rolling basis and can pay a competitive hourly rate of £55-£60ph umbrella. This position can operate on a hybrid basis with court/office attendance being 2 days a week (flexible on this).

The Role of a Childcare Lawyer:

• Manage your own Childcare Law caseloads from start to completion whilst assisting others when required.
• Deliver some advocacy on less complex Childcare Law caseloads.
• Offer help and support to team members and others, including training where appropriate.

The Person:

• Someone with 3+ years of PQE in Childcare Law and ideally someone who has worked for a Local Authority on Childcare Law matters.
• Someone is able to manage their own caseload from start to completion.
• Someone which excellent verbal and written communication skills and is comfortable with advocacy.

Benefits of the Childcare Lawyer position:

• Flexible working hours.
• Hybrid working.
• Weekly pay.

If this Childcare Lawyer vacancy sounds like an opportunity that is right for you or someone you know, then don't hesitate to get in touch with Hugh Barnes via email, Hugh.Barnes@servicecare.org.uk, or via telephone at 01772208969.

We also welcome referrals for this position, where a successful recommendation would be worth £250.