Total 518 Customer Service job vacancies in Leeds, LS9 7TF

Specialist Support Worker

Leeds

£87.30 - £100

Immediate Start

Qualiteach Yorkshire are currently looking for an outstanding Specialist Support Worker to support one of our local SEN schools within Leeds.

The role will be working within a SEN school supporting students who have a range of needs including ASC, SEMH and other additional needs which can create a barrier to learning.

The school itself is easily accessible via car and public transport and has a fantastic reputation.

This is a temp to perm opportunity, starting immediately. The school is open to applications from candidates with prior SEN experience who are seeking a part-time opportunity.

What you will need:

· A range of behaviour management techniques

· To have worked with learners with a range of needs

· The ability to re-engage a young person in learning through a range of methods

· To be able to commit to working at the school for long period of time

· Worked with KS1 & KS2 learners

Benefits of working with Qualiteach Ltd:

When you work with Qualiteach, you will have access to a range of expertise and advice as well as benefits. We can provide you with:
- Competitive pay rates
- 24/7 access to a personal consultant who is an expert in Education recruitment
- Access to a huge range of roles across our network
- Ongoing training and support

As a Business Support Officer, you'll play a pivotal role in providing efficient administrative and Business this HR&OD Employee Relations team. Your responsibilities will encompass wide and varies business administrative support to ensure seamless operations and the highest standards of service delivery.

The Business Support Officer will provide business administrative support that will assist in the mechanisms that aim to motivate employees and reinvigorate their passion or work ethic and increase effective leadership throughout the organization. The post holder will work as part of a team in delivering an efficient and effective Business Management Support service.

Provide efficient and effective administrative support to the senior members of the team through some or all of the following:

• Organising and planning events as directed, providing all necessary supporting in local materials.
• Plan and co-ordinate appointments, including rearranging and prioritising as appropriate.
• Provide support to senior team meetings including organising meetings, booking rooms, and ensuring papers are ready and distributed for meetings
• Undertake the organisation and planning of events as directed.
• Organise travel arrangements for the wider team, booking rail and accommodation in accordance with policy.
• Gather information and undertake enquires for the team and the wider group as and when is necessary. Service Improvement
• Develop and maintain effective electronic and paper filing systems ensuring information is secure and accessible to other team members.
• Create databases and spreadsheets. Input, monitor and check data produced and required for on-going and finite activities.

The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:
• Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
• Making the NHS a great place to work, where our people can make a difference and achieve their potential.
• Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
• Optimising the use of digital technology, research, and innovation
• Delivering value for money.

If you would like to know more or require further information, please visit https://www.england.nhs.uk/.

Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.

Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.

Act as a point of contact for teams, dealing and responding effectively with complex queries from a wide range of stakeholders
• Be the key point of contact for enquiries and advice for the team
• Ensure all urgent and/or confidential communications are received and distributed from/to relevant parties in an appropriate and timely manner.
• Handle routine correspondence and draft routine responses, ensuring that it is accurate and provided in a timely manner.
• Ensure that any complaints, comments and suggestions are dealt with appropriately, in accordance with policy, resolving where possible and escalating to line manager when appropriate.

• Prepare agendas, take minutes, track and follow up on actions and distribute of notes of meetings.
• Working together with other administrators/PA’s across the organisations to provide an effective network of communication including dealing with visitors and being flexible to cover other administrators’ general duties. Finance and Resources
• Provide cross cover for colleagues as required. Policy and Service Development
Secondments



Applicants from within the NHS willbe offered on a secondment basis only, agreementshouldbeobtainedfromtheiremployerpriortosubmittingtheapplication.


This advert closes on Monday 25 Nov 2024

In particular, the post holder will: Provide a high level, professional and confidential service to the Deputy Directors, covering all aspects of secretarial, administrative and organisational support, with a key responsibility being diary management; Provide high quality and efficient project and administrative support, including information management, supporting project reporting and analysis. Organise meetings/events (including those with local sites and other external stakeholders), ensuring attendees receive accurate and timely information and that agendas are circulated in advance Acting as a point of contact for teams, dealing and responding effectively with complex queries from stakeholders and passing on relevant information to appropriate team members sensitively and autonomously. Ensuring that all communications materials are up to date and communicated through appropriate channels, liaising with stakeholders where appropriate. Supplying the relevant information required for financial management, supporting the Business Manager raising purchase orders, checking invoices for payment etc. Support the management of projects across the units Have lead responsibility for discrete pieces of work Running and collating reports which may include reports to the Board and senior management as required. Developing and maintaining effective electronic filing systems, to ensure that information is kept securely and is accessible to other members of the team

JOB PURPOSE To be responsible for training and day to day supervision of Biomedical Support Workers within the section To collect, receive and assist in the processing of clinical diagnostic specimens for testing To undertake routine and more complex clinical technical investigations, following standard operating procedures, some of which may be under supervision To communicate effectively with colleagues and other healthcare staff JOB DIMENSIONS As a Biomedical Support Worker Higher Level you will work as a member of the departmental team. As part of the team, you will be expected to perform a range of routine and more complex investigations some of which may be under the supervision of more experienced scientific and technical staff. You will gain the knowledge and skills necessary to contribute towards the provision of an accurate and timely service for patients. You will be expected to apply professional judgements and specialist skills to technically complex and sometimes difficult situations, and how to work, often under pressure, either independently or as part of the team. Within the team you may be required to organise the tasks of support workers. You will be required to communicate information, often related to patient management and care, to colleagues, healthcare staff and other organisations KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED In order to carry out the job sufficiently and effectively you will have successfully studied to A-level standard, preferably in sciences or other equivalent qualification. You will develop your competencies and further your knowledge in all aspects of the speciality through practical experience, in house training and structured study subject to the requirements of continuous professional development (CPD). In addition, basic computer skills are essential to carry out your work. THE LEEDS WAY VALUES Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are: Patient-centred Collaborative Fair Accountable Empowered All our actions and endeavours will be guided and evaluated through these values CORE BEHAVIOURS AND SKILLS In order to work effectively in the role the job holder must be able to demonstrate a number of attributes. These abilities will include: - To gain new knowledge through experience, formal study and participation in relevant training schemes - To become an integral member of a team providing a clinical technical service - To work independently when and as directed by supervisors - To communicate clearly and effectively whether orally, graphically or electronically - To plan the designated workload and assist in the organisation of tasks undertaken by support workers - To work with precision and follow accurately the documented laboratory standard operating procedures - To operate highly complex laboratory equipment safely and efficiently - To input and extract patient data from the laboratory computer system - To demonstrate relevant tasks to others as appropriate - To contribute actively towards the improvement of service quality by participation in relevant discussions with other team members - To remain competent in established procedures and to develop new skills as experience is accrued. - To participate actively in the departmental appraisal scheme - To take account of changes in service delivery by demonstrating a flexible approach to work CORE KNOWLEDGE AND UNDERSTANDING As the job holder you will acquire sufficient knowledge and understanding to: - Carry out a range of basic and more complex technical procedures. This will include instruction in the safe and effective use of highly complex laboratory equipment. You will understand the need to report adverse events in the event of errors and failures. - Participate actively in departmental internal and external quality assurance schemes. Your level of knowledge and understanding will allow you to recognise when expected levels of quality have not been met. - Participate in the maintenance of a safe working environment. This will include an awareness of the hazards associated with your work. In addition you will be made aware of any suitable actions to take in the event of breaches in health and safety. Such hazards include fire, manual handling, breach of security, controlled and uncontrolled exposure to chemical, biological and radioactive materials. - Maintain patient confidentiality. You will recognise the absolute requirement to protect sensitive information that is related to patient care. - Observe the requirements of departmental policies relating to service provision, for example sample labelling and adverse event reporting. PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY - To perform, sometimes under supervision, appropriate technical laboratory procedures and tasks that are consistent with the job holders level of knowledge, skills and experience. - To develop your competences in the department and to perform tasks accurately and in accordance with departmental standard operating procedures. - To participate in departmental research and development projects, audit processes and support appropriate clinical trials involving the laboratory - To enter, manage and retrieve patient information using the laboratory computer system. - To communicate accurately sensitive and complex information to users of the service in a manner that is in accordance with departmental procedures - To demonstrate relevant job related tasks to new or more junior staff - To actively participate in the laboratory quality assurance programme - To contribute to general departmental management, for instance, by assisting in the ordering, receipt and control of consumables This list is not exhaustive and the changing needs of the service from time to time may require the development of other appropriate tasks and skills. These will be fully discussed with the post holder in advance of their implementation. The Pathology Department of Leeds Teaching Hospitals NHS Trust is located on several sites. Subject to consultation, the post holder may be required to work in a laboratory based at an alternative site as required by the Laboratory Manager. In addition the Trust requires compliance with a number of corporate policies and procedures. These policies will be discussed with your line manager during your period of induction and further information is available from the Trusts intranet site. Health and Safety/Risk Management All staff are responsible for working with their colleagues to maintain and improve the quality of services provided to our patients and other service users. This includes complying at all times with the Leeds Teaching Hospitals NHS Trust Policies, including Health and Safety policies, in particular by following agreed safe working procedures, and reporting incidents using the Trust Incident Reporting system. Infection Control The jobholder must comply at all times with the Leeds Teaching Hospitals NHS Trust Infection Control policies, in particular by practising Universal Infection Control Precautions. Hand hygiene must be performed before and after contact with patients and their environment. Equality and Diversity The jobholder must comply with all policies and procedures designed to ensure equality of employment and that services are delivered in ways that meet the individual needs of patients and their families. No person whether they are staff, patient or visitor should receive less favourable treatment because of their gender, ethnic origin, age, disability, sexual orientation, religion etc. Patient and Public Involvement The Trust has a statutory duty to involve patients and public in evaluating and planning services. All staff have a responsibility to listen to the views of patients and to contribute to service improvements based on patient feedback. Training and Personal Development Continuous Professional Development The jobholder must take responsibility in agreement with his/her line manager for his/her own personal development by ensuring that Continuous Professional Development remains a priority. The jobholder will undertake all mandatory training required for the role. Respect for Patient Confidentiality The jobholder should respect patient confidentiality at all times and not divulge patient information unless sanctioned by the requirements of the role. COMMUNICATION & WORKING RELATIONSHIPS As the job holder you will communicate and work directly or indirectly with a diverse range of other staff. Those shown below are examples: Internal - Junior staff, colleagues, supervisors and managers within the speciality - Pathology staff working in other specialities - Members of clinical teams including nurses, doctors and other practitioners - Administrative and secretarial staff External - Staff in primary care facilities - Staff in other hospitals - Staff in non NHS organizations (for example suppliers of consumables) SPECIAL WORKING CONDITIONS As the job holder you will be required to work in a clinical laboratory environment. As such you will work under controlled conditions where chemical and bio-hazardous materials are handled. For your own safety you will be required to wear appropriate personal protective equipment and for this you will receive training. Frequent periods of light and occasional periods of moderate physical activity related to the functions of the laboratory may be expected.

An exciting opportunity has arose to join our Pharmacy, Optometry and Dental team (POD) as a Business Support Officer. This role is a key part of the business support functions to primarily support with business needs, therefore we are seeking an organised and efficient administrator to join the team.

The core responsibilities include:
• Provide a high level, professional and confidential PA service, covering all aspects of secretarial, administrative and organisational support
• Provide diary management and administrative support for the wider senior team as necessary
• Arrange meetings and events and support the handling of travel and accommodation bookings
• Timely preparation and circulation of agendas, secretariat/minute taking as required.
• Support the Business Manager in HR and recruitment - arranging interviews, and tracking annual leave
• Support procurement, including raising purchase orders and receipting invoices.
• Assist in the production of reports, statistics research and other operational duties as required
• Administrative support for governance and assurance requirements
• Monitoring of shared inboxes including holding the pen on FOI’s etc

Our ideal candidate would have:
• Experience of working in a range of administrative roles in the NHS or similar organisations
• Experience of using common IT packages such as Excel, PowerPoint and Microsoft Teams
• A keen interest in learning and developing their skills

As Business Support officer the post holder works as part of this dynamic high-profile team providing an effective strategic support function delivering improved access to general practice services.

The post holder will form part of a team working across the Primary Care Group and assigned to support programme areas according to overall strategic priorities and resource needs.

Primary Care Group programme areas currently include:
• Primary Care Commissioning
• Primary Care Insights and Delivery
• Improving access to general practice services
• Community Pharmacy strategy, contract negotiation & commissioning
• Dental and Optometry strategy, contract negotiation & commissioning

In addition, the post holder may be asked to undertake any other reasonable duties required. It should be noted that as programmes are evolving portfolios may be subject to change over time as the work develops. This job description will therefore allow full flexibility for the post holder to lead priority projects in an evolving way, across the directorate.

The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:
• Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
• Making the NHS a great place to work, where our people can make a difference and achieve their potential.
• Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
• Optimising the use of digital technology, research, and innovation
• Delivering value for money.

If you would like to know more or require further information, please visit https://www.england.nhs.uk/.

Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.

Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.

NHS England hold a Sponsor Licence; this means that we may be able to sponsor you providing the Home Office requirements are met. To be eligible for sponsorship through the Skilled Worker route you’ll usually need to be paid the ‘standard’ salary rate of at least £38,700 per year, or the ‘going rate’ for your job, whichever is higher. You can find more information on theGovernment website.

In particular, the post holder will:
• Provide a high level, professional and confidential service to the Deputy Directors, covering all aspects of secretarial, administrative and organisational support, with a key responsibility being diary management;
• Provide high quality and efficient project and administrative support, including information management, supporting project reporting and analysis.
• Organise meetings/events (including those with local sites and other external stakeholders), ensuring attendees receive accurate and timely information and that agendas are circulated in advance
• Acting as a point of contact for teams, dealing and responding effectively with complex queries from stakeholders and passing on relevant information to appropriate team members sensitively and autonomously.
• Ensuring that all communications materials are up to date and communicated through appropriate channels, liaising with stakeholders where appropriate.
• Supplying the relevant information required for financial management, supporting the Business Manager raising purchase orders, checking invoices for payment etc.
• Support the management of projects across the units
• Have lead responsibility for discrete pieces of work
• Running and collating reports which may include reports to the Board and senior management as required.
• Developing and maintaining effective electronic filing systems, to ensure that information is kept securely and is accessible to other members of the team


This advert closes on Wednesday 27 Nov 2024

The successful candidate will work alongside our Trauma Informed Mental Health Pracititoner in the Rough Sleepers Mental Health Service, and its partner organisations, supporting those in the community who are rough sleeping or at most risk of rough sleeping. You will be: o Providing direct support to service users sleeping rough in the community in the form of outreach support, this means extensive travel across the post codes of Leeds to meet the needs of the service o Joining our partner service, CGL for regular outreach work travelling across the city of Leeds and its surrounding areas to meet the mental health needs of service users o Spending time at St Annes Resource Centre on York Steet, Leeds, to provide mental health support for service users and staff at the Help Hub o Attending team meetings each week with the Rough Sleepers Mental Health Team and meetings with the Street Support Teams o Demonstrating and role modelling person centred approaches to service users and staff o Contributing to the triaging, assessment, planning and evaluation of support for individuals accessing our service o Working closely with our partners across the city to work in an integrated way to provide a psychologically informed approach in the work we do o Completing case notes and documentation effectively and within a timely manner on our record keeping systems o Keeping up to date with interventions and relevant information regarding mental health in homelessness You will have: o Excellent verbal and nonverbal communication skills to work with both our service user group and support staff o The capacity to embrace change and be proactive o Experience of working with mental health, complex needs and vulnerabilities in a community/outreach setting providing psychosocial interventions o Experience of managing a caseload o Excellent self-motivation and the ability to work independently with minimal supervision whilst accessing appropriate support when required o Experience of inter-agency and multi-disciplinary working o Good organisational skills including time management and planning workload o Recognition and escalation of safeguarding concerns contributing to risk management o Flexibility and a responsive attitude to service need including willingness to work across city at varying times to service need. The working days are Monday to Friday. Flexibility is required to meet service and service user need. However, there may be a requirement for some early morning or evening hours to meet service demands. This is a full time, permanent role. The ability to travel across the city of Leeds and its surrounding areas in a timely manner is essential. To find out more about the key responsibilities and the specific skills and experience youll need, look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read theCandidate Guide to Values Based Recruitment. This document provides you with information to help you apply.

About the Role

We’re Maria Mallaband Care Group, you may not know us, so let us tell you more...

At MMCG, it’s our people who make our company great, and we pride ourselves on how well we work together as a team. The fact you’re here, makes us think you’re exactly the type of person who is passionate about care and is ready to put the happiness and well-being of residents at the heart of everything they do.

We’re among the UK’s largest independent care providers, employing thousands of staff in over 80 homes across the country.

At MMCG, we celebrate individuality.

We believe that there’s nothing more rewarding or important than providing the best care to all. For us, diversity and inclusion simply means better care. We understand that people are unique, and we celebrate the differences of our residents and of our people.

We have a highly unique role for a Reward and Recognition Assistant to work within the wider reward and recognition team, to ensure all admin tasks associated with Maria Mallaband reward and recognition offerings are up to date and completed.

Responsibilities

• To proactively manage a variety of tasks associated with Reward & Recognition – e.g. starters and leavers, letter production including mail merges, invoices, Reward email inbox, across our benefit providers
• To provide advice and guidance to help colleagues with Reward & Recognition questions, e.g. job grading, pay, benefits
• To maintain and promote relationships whilst working collaboratively with the wider People Team and broader business functions
• To contribute and support in the development of Reward & Recognition policies and processes, ensuring they are up to date, effective, efficient, whilst underpinning our Company values
• Support with the annual cycle of Reward and Recognition activity in line with the existing comms plan
• Provide support to the broader HR Team on HR Workflow system
• Provide analysis based on various data sources to help inform decision making
• Knowledge and Experience Required
• Experience of working within Reward & Recognition or an HR Environment
• Exposure to benefit administration and development
• Exposure to grading systems and pay benchmarking
• CIPD level 3 or comparable business experience
• Resilience and the ability to work under pressure
• Excellent written and communication skills
• Ability to work with and present data using Excel
• Competent working knowledge of all system based tools, including Microsoft Office

In return, you will receive a competitive salary package plus:

• Simply Health – company funded, providing cashback for prescriptions, optical and dental costs 24/7 virtual GP access plus more for you and up to 4 children*
• Benefits platform – discounts across multiple retailers, leisure providers, hospitality etc.
• Pension Scheme with Royal London
• Personal car leases via salary sacrifice**
• 25 days holiday plus bank holidays
• Holiday Flex – purchase additional holiday**
• Flexible working patterns
• Cycle to work scheme**
• Recommend a friend
• Service recognition
• Training support and development opportunities
• Employee Assistance Programme
• Wellbeing support
• Discounted gym membership

*Benefits require completion of a 12-week probationary period before they can be accessed.

**Benefit subject to deduction not taking colleague below National Living Wage

Proud member of the Disability Confident employer scheme

Fulfilling lives is at the heart of everything we do. To be part of this award-winning care provider join Care UK as a Host.

We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who share the same values: caring, passionate and teamwork. You’ll have a strong desire to help people and put residents at the heart of everything you do.

The role


Enhancing the dining experience of our residents
Encouraging social interaction between residents
Providing great customer service.
Ensure the dining room is set up prior to all mealtimes
Monitor appropriate checklists in support of dining area cleanliness
Asist in keeping the Bistro area replenished
Assist with special events held within the home


Some of our benefits by joining the Care UK family


Wagestream- access your wages at any-time
Bank Holiday Pay Enhancements
Career development, training, and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Annual purchase holiday scheme
Wellbeing support


About you


Level 2 in Food Hygiene (or willingness to undertake the qualification within 12 weeks)
Experience in catering services (waiting/serving) is beneficial, but not essential
Excellent organisational skills
Effective written and verbal communication skills
Good judgment, problem solving and decision-making skills
Ability to work flexible hours to meet the business needs
Effective time keeping and time management


We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours.

Pricing quotations
Sourcing of products
Processing orders
Managing order fulfilment requirements including confirming orders and dealing with any issues in the supply chain
This role has a particular focus on the customer service side of order fulfilment so solving any problems, handling queries and dealing with returns requests


The Candidate:


Pivotal to the role is your ability to effectively communicate as you will be working as part of a close-knit team of buyers in a busy vibrant environment.


Ability to multi-task and prioritise own workload
Key attention to detail
Good standard of computer literacy
Business acumen
Highly motivated and driven to succeed
Proactive
Positive can-do attitude
Integrity
Strive for excellence
Open and honest
Team worker


Why choose TIEVA?


We’re not your average technology company, we reward innovation and outside the box thinking. A career at TIEVA means giving you the opportunity to shape your future. We will provide you with all the tools you need to succeed, this isn’t just the basics, we are talking about the latest automation technology, weekly campaigns, holidays, prizes, and team incentives.


Further, faster- We know it’s important for you to keep moving forward, that’s why you’ll have the very best training opportunities. We invest heavily in our teams, culture, environment, and values which is reflected in us holding an Investors in People Platinum Standard accreditation and by us continuing to develop talent from within.


More than technology–TIEVA is a leading IT solutions and services provider operating within all industries. We have experienced phenomenal growth by adopting a people-first approach and providing exemplary service to our customers.


Real world, real career- Our team’s key focus is to deliver world class services & the best in technologies. You will work with the team to innovate, yet always be looking to improve and deliver a portfolio of new products and services, to our customers.
If you would be interested in joining a rapidly expanding, highly reputable business with an inclusive, driven and highly committed team please apply ASAP!



Training

Level 3 Business Administration Apprenticeship Standard English and maths Functional skills at Level 2 if required
Training by day release with Shipley College

Qualifications required

GCSE or equivalent English (Grade 4) essential
GCSE or equivalent Maths (Grade 4) essential

Skills required
Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Analytical skills


Prospects
The administration role may be a gateway to further career opportunities, such as management or senior support roles.

Qualification / Standard : ST0070 Business administrator
Duration 18 Months

Main Duties and Responsibilities The post holder will be required to undertake duties relevant to the area you may work in. These may include some of the following duties and responsibilities; Clinical Works collaboratively with the multidisciplinary team to support the development and delivery of personalised family centred care. This includes providing assistance and advice regarding infant feeding, hygiene, safety and supporting the establishment of parenting skills. Demonstrates understanding of health promotion and participates in delivering health promotion activities including, but not exclusively, smoking cessation, diet, active lifestyle, infant feeding, screening, and immunisation options available to women and babies Supports the delivery of parent education sessions to individuals and groups. Ensures women and their families are aware of external support systems available and facilitates signposting and access as required. Acts as an advocate for women and provides reassurance appropriate to role. Asks for and listens to the views of families and women, and communicates any issues or concerns to the midwife or team leader. Supports maternal and neonatal basic care needs as required. Undertakes maternal and neonatal observations, documents findings, and escalates observations that fall outside of normal parameters to a registered midwife Ensures that all clinical documentation is accurately, collected, updated, stored, and filed in accordance with local the information governance and record keeping policy and guidance. Undertakes maternal blood tests as required. Undertakes neonatal blood tests via the heel prick method. Implements clinical care and care packages (under the direction of registered midwives). This may include, but is not limited to performing ECGs and supporting the midwife at a delivery) Provides advice as appropriate within own sphere/limitations of practice. Generates ideas for quality improvement and participates in developing and evaluating ideas using quality improvement methodology. Acknowledges personal and professional limitations and works within agreed competencies liaising with and referring to a midwife or relevant professionals as required. Actively supports education and development of colleagues by sharing knowledge and skills as required. Maintains personal development and reflect on practice to enable the development, delivery and evaluation of outstanding evidence-based care. Governance Adheres to information governance principles and maintains confidentiality at all times. Demonstrates understanding of and upholds the organisational values. Works within organisational policies and procedures to ensure maintenance of safe working practices for women, their families and colleagues. Escalates any issues or concerns through the appropriate channels defined by organisational policy. Complies with Trust mandatory training as required 5. THE LEEDS WAY VALUES Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are: Patient-centred Collaborative Fair Accountable Empowered All our actions and endeavours will be guided and evaluated through these values 6. WEST YORKSHIRE ASSOCIATION OF ACUTE TRUSTS (WYAAT) Leeds Teaching Hospitals NHS Trust is part of the West Yorkshire Association of Acute Trusts (WYAAT), a collaborative of the NHS hospital trusts from across West Yorkshire and Harrogate working together to provide the best possible care for our patients. By bringing together the wide range of skills and expertise across West Yorkshire and Harrogate we are working differently, innovating and driving forward change to deliver the highest quality care. By working for Leeds Teaching Hospitals NHS Trust this is your opportunity to be a part of that change. WYAAT is the acute sector arm of the West Yorkshire and Harrogate Health and Care Partnership, one of the largest integrated care systems in the country. The Partnerships ambition is for everyone to have the best possible health and wellbeing, and the work of WYAAT, and each individual trust, supports that ambition. 7. INFECTION CONTROL The jobholder must comply at all times with the Leeds Teaching Hospitals NHS Trust Infection Control policies, in particular by practising Universal Infection Control Precautions. Hand hygiene must be performed before and after contact with patients and their environment. 8. HEALTH AND SAFETY / RISK MANAGEMENT All staff are responsible for working with their colleagues to maintain and improve the quality of services provided to our patients and other service users. This includes complying at all times with the Leeds Teaching Hospitals NHS Trust Policies, including Health and Safety policies, in particular by following agreed security and safer working procedures, and reporting incidents using the Trust Incident Reporting system 9. EQUALITY AND DIVERSITY The jobholder must comply with all policies and procedures designed to ensure equality of employment and that services are delivered in ways that meet the individual needs of patients and their families. No person whether they are staff, patient or visitor should receive less favourable treatment because of their gender, ethnic origin, age, disability, sexual orientation, religion etc. 10. TRAINING AND PERSONAL DEVELOPMENT CONTINUOUS PROFESSIONAL DEVELOPMENT The jobholder must take responsibility in agreement with his/her line manager for his/her own personal development by ensuring that Continuous Professional Development remains a priority. The jobholder will undertake all mandatory training required for the role. 11. COMMUNICATION & WORKING RELATIONSHIPS The post holder will work under the direction and supervision of a registered midwife or other member of the maternity team, to undertake tasks and duties to support the delivery of maternity care. Direct communication with users of maternity services and their families is essential to the role. Due to the diversity of the population we serve, there may be situations where the audience may not easily understand information due to cultural or language differences. In these cases, the post holder will be equipped with tools (eg accessing interpreting services on an ipad) to support communication. The post holder will also be expected, in the course of carrying out their duties, to communicate professionally with other people within the Leeds Teaching Hospitals Trust. These may include (but are not limited to): Registered Nurses, Midwives and Practitioners Clinical Educators Support Workers Assistant Practitioners Medical Staff Allied Health Professions Operating Department Practitioners Portering House Keepers Community Services 12. SPECIAL WORKING CONDITIONS i) PHYSICAL EFFORT: There is a frequent requirement to undertake moderate physical effort during each shift e.g. assistance with patients personal care. This post requires manual dexterity (for tasks such as venepuncture and cannulation), hand eye co-ordination, and frequent moving and handling of patients and equipment with trained knowledge, including equipment to support this. The post holder will be required to stand for periods of up to an hour (undertaking maternal observations and patient support, for example), and frequent walking will be required during the course of their shift. They may also be required to sit, kneel or crouch to attend to patient needs. In emergency situations, the post holder may be asked to collect equipment or resources from another ward area as quickly as possible. Moving and handling of patients and equipment is likely to happen on a daily basis: Patients - with lifting aids, and as a team where necessary (weight 1-200kg) Equipment - medical equipment, specialised mattresses (weight 1-20kg). ii) MENTAL EFFORT: There is a requirement for periods of concentration during a shift (likely to be between 8-12.5 hours long), though work pattern should largely be predictable. The post holder may have to change tasks at the midwifes request in response to emergency situations or changing workload demands, including prioritising tasks as appropriate to the work environment. There is a responsibility to notice and react to concerns for a patients wellbeing or deteriorating condition. The post holder will use IT systems and periods of concentration and time (up to one hour at a time) spent using display screen equipment will be required. iii) EMOTIONAL EFFORT: The post holder may provide emotional and psychological support to women during pregnancy, labour and postpartum. The post holder may be required to participate in the care and support of women following a pregnancy loss. Exposure to obstetric emergencies and distressing situations may occur. These may include death and dying, as well as distressed patients, relatives or carers. iv) WORKING CONDITIONS: The post holder will frequently be involved in the joys and complexities of childbirth which can include direct contact with blood and bodily fluids. Ability to work within a busy and fast-paced environment, completing tasks in a timely manner to contribute to the smooth running of the area is required. Childbirth is a highly emotive time and as such there may be exposure to verbal and physical behaviour on occasion. The NHS has a Zero Tolerance approach to any abuse of its workforce. If experienced the post holder should report this to security and escalate to the midwife or line manager as per Trust policy.

You must meet most of the following criteria:
Female Driver support Worker
Shifts Patterns
Waking night 19.30 – 08.30
Afternoon shifts 15.30 – 19.30
Potentially 2-3 shifts per week available.

- Epilepsy experience
- Peg experience
- Nebulizer experience
- Cough Assist experience
- Non-verbal communication experience
- Oral suctioning experience
- Must be okay with dogs
- Must be willing to get in the hydrotherapy pool with the client.

We are looking for educators with prior experience as Support Workers with either children or adults to join their expanding SEND team. Inclusion Support Workers play a crucial role not only in supporting the teacher but also in providing assistance to one or several specific students within the classroom. This position offers valuable hands-on experience and serves as an excellent stepping stone towards becoming an SEN teacher.

Roles are responsibilities may include but are not limited to:
- Ensure all learners feel safe and valued
- Provide opportunities for outstanding achievement, both academic and in their personal development.
- Support pupils to better understand their feelings and increase their resilience and self esteem
- Liaise with a range of professionals to provide exceptional care and education
- A positive approach to behaviour management and be highly motivated in caring for vulnerable students.

Essential requirements:
- Relevant degree or experience working with SEMH needs
- Possess a child enhanced DBS
- Right to work in the UK with Overseas Criminal Clearance

Please note that we are not able to provide Visa sponsorship nor register anyone with a Sponsored or Skilled Worker Visa.

For more information or if you wish to be considered for this role, please contact a member of the West Yorkshire SEN branch and submit an up-to-date CV.

All applicants will require the appropriate qualifications and training for this role. Please see the FAQ's on the Teaching Personnel website for details.
All pay rates quoted will be inclusive of 12.07% statutory holiday pay. This advert is for a temporary position. In some cases, the option to make this role permanent may become available at a later date.
Teaching Personnel is committed to safeguarding and promoting the welfare of children. We undertake safeguarding checks on all workers in accordance with DfE statutory guidance 'Keeping Children Safe in Education' this may also include an online search as part of our due diligence on shortlisted applicants.
We offer all our registered candidates FREE child protection and prevent duty training. All candidates must undertake or have undertaken a valid enhanced Disclosure and Barring Service (DBS) check. Full assistance provided.
For details of our privacy policy, please visit the Teaching Personnel website.

Job Description

Hourly Pay from £13 PAYE per hour / £18 ltd (umbrella pay rate) - £15 PAYE per hour / £20 ltd (umbrella pay rate)

Service Care Solutions is looking for a committed and empathetic Prison Support Worker to join our team, working across two sites near Leeds. This contract role involves splitting your time between HMP Leeds (three days per week) and HMP Wealstun, totalling 35 hours a week. The position requires an enhanced DBS check and prison vetting clearance.
Key Responsibilities:
As a Prison Support Worker, your primary role will be to provide comprehensive support to individuals within the prison system, helping them navigate their time in custody and preparing them for life after release. Your key responsibilities will include:

• 
  Assessing Needs: Conduct initial and ongoing assessments to identify the specific support needs of each participant. Provide tailored advocacy, mentoring, advice, and guidance to meet these needs effectively.
• 
  Case Management: Engage and case-manage eligible participants on the CFO Evolution programme, offering ongoing resettlement support. You will also be responsible for completing pre-release inventories and associated actions to ensure participants are well-prepared for their transition back into the community.
• 
  Quality Assurance & Reporting: Develop and implement detailed Action Plans, designing and delivering appropriate activities, training programmes, and interventions. You will be expected to lead high-quality 1:1 and group sessions, monitor participants' progress, and contribute to internal quality assurance processes. Regularly provide timely monthly reports on progress against agreed outcomes.
• 
  Team Collaboration: Build strong working relationships with HMPPS, other agencies, and colleagues within the prison system. You will also collaborate with the local CFO Activity Hub to facilitate effective through-the-gate transitions and ensure a smooth handover to community-based support workers.

Person Specification:
We are looking for candidates who possess the following skills, knowledge, and attributes:

• 
  Experience: A background in working intensively with individuals, particularly those from marginalized or offender backgrounds, is essential. Experience in training, guidance, advice, or counseling environments is highly desirable.
• 
  Knowledge: A strong understanding of the issues affecting the rehabilitation of offenders, desistance theory, and the prison environment is crucial. You should also be knowledgeable about local and national training, education, and employment opportunities for offenders.
• 
  Skills & Abilities: We seek individuals with excellent communication, interpersonal, and IT skills, along with the ability to work independently and as part of a team. You should be self-motivated, flexible, and capable of developing positive working relationships with a wide range of stakeholders.
• 
  Attitude: A positive, empathetic, and resilient attitude is essential. You must have a strong belief in the ability of people to turn their lives around and a commitment to consultative and collaborative working practices.

If you are interested in this role, please contact Andy at Service Care Solutions on 01772 208962 or email andrew.quinney@servicecare.org.uk

Service Care Solutions is looking for a committed and empathetic Prison Support Worker to join our team, working across two sites near Leeds. This full-time role involves splitting your time between HMP Leeds (three days per week) and HMP Wealstun, totaling 35 hours a week. The position requires an enhanced DBS check and prison vetting clearance but offers a generous benefits package, including 30 days of annual leave plus bank holidays.

Key Responsibilities:
As a Prison Support Worker, your primary role will be to provide comprehensive support to individuals within the prison system, helping them navigate their time in custody and preparing them for life after release. Your key responsibilities will include:

• 
  Assessing Needs: Conduct initial and ongoing assessments to identify the specific support needs of each participant. Provide tailored advocacy, mentoring, advice, and guidance to meet these needs effectively.
• 
  Case Management: Engage and case-manage eligible participants on the CFO Evolution programme, offering ongoing resettlement support. You will also be responsible for completing pre-release inventories and associated actions to ensure participants are well-prepared for their transition back into the community.
• 
  Quality Assurance & Reporting: Develop and implement detailed Action Plans, designing and delivering appropriate activities, training programmes, and interventions. You will be expected to lead high-quality 1:1 and group sessions, monitor participants' progress, and contribute to internal quality assurance processes. Regularly provide timely monthly reports on progress against agreed outcomes.
• 
  Team Collaboration: Build strong working relationships with HMPPS, other agencies, and colleagues within the prison system. You will also collaborate with the local CFO Activity Hub to facilitate effective through-the-gate transitions and ensure a smooth handover to community-based support workers.

Person Specification:
We are looking for candidates who possess the following skills, knowledge, and attributes:

• 
  Experience: A background in working intensively with individuals, particularly those from marginalized or offender backgrounds, is essential. Experience in training, guidance, advice, or counseling environments is highly desirable.
• 
  Knowledge: A strong understanding of the issues affecting the rehabilitation of offenders, desistance theory, and the prison environment is crucial. You should also be knowledgeable about local and national training, education, and employment opportunities for offenders.
• 
  Skills & Abilities: We seek individuals with excellent communication, interpersonal, and IT skills, along with the ability to work independently and as part of a team. You should be self-motivated, flexible, and capable of developing positive working relationships with a wide range of stakeholders.
• 
  Attitude: A positive, empathetic, and resilient attitude is essential. You must have a strong belief in the ability of people to turn their lives around and a commitment to consultative and collaborative working practices.

What We Offer:

• A comprehensive induction to help you settle into your role.
• Ongoing learning and development opportunities tailored to your needs.
• Continuous support and supervision, including reflective practice, to help you grow and succeed as a practitioner.

If you are passionate about making a difference and meet the criteria outlined above, we encourage you to apply. Please send your up-to-date CV to Mark White at mark.white@servicecare.org.uk.

Job Title: Senior DevOps Engineer
Location: Leeds
Pay Rate: £750 per day (Inside IR35)

Company: Service Care Solutions
Contact: Lewis Ashcroft - Lewis.Ashcroft@servicecare.org.uk

Overview:
Service Care Solutions is seeking an experienced Senior DevOps Engineer to support the Digital Working Age Services team, particularly focusing on Universal Credit-one of the UK's most critical Government services. This is an opportunity to directly influence the core systems supporting millions in society. You will be a hands-on engineer and technical leader, responsible for designing, implementing, operating, and evolving new and existing services and infrastructure.

Role and Responsibilities:
As a Senior DevOps Engineer, you will:

• Work within a multi-functional agile delivery team, leading engineers and driving innovative solutions.
• Develop and maintain automated solutions to support quality, consistency, and reliability of critical services.
• Collaborate with cross-functional teams to deliver high-quality systems for agents and claimants.
• Provide technical expertise, mentoring and coaching other DevOps engineers.

Key Technical Skills:

• Proven experience in a DevOps environment, including Continuous Integration & Deployment.
• Strong Unix/Linux platform experience (preferably RHEL/CentOS) and proficiency in scripting languages (Bash, Python, Go).
• Expertise in cloud-based platforms, especially AWS.
• CI/CD pipeline implementation and maintenance (GitLab CI, Jenkins preferred).
• Skilled in Infrastructure as Code (Terraform, Packer, CloudFormation, Cloud-Init).

In addition, expertise in at least two or more of the following areas is required:

• Data Persistence: MongoDB/Atlas
• Messaging/Events Platforms: Kafka
• Observability Tooling: Prometheus, Grafana, Splunk
• Container Hosting Platforms: ECS/Fargate, Kubernetes
• Secrets Management: Hashicorp Vault, AWS Secrets Manager
• Identity Management: Entra ID, Keycloak
• Security: Cloud Security, CIS Benchmarks, DAST/SAST

Person Specification:
The ideal candidate will be adaptable, quality-driven, and strategically minded, with a passion for innovation and high standards in their work. A positive attitude, resilience under pressure, and strong interpersonal skills are essential for success in this role.

On-Call Requirement:
Due to the critical nature of these services, this role includes participation in a 24/7 on-call support rota.

Application:
If you're ready to take on a challenging role that directly impacts public services and improves the future for millions, please reach out to Lewis Ashcroft at Lewis.Ashcroft@servicecare.org.uk to discuss this opportunity further.