Total 314 Customer Service job vacancies in Langley AFB, Virginia

The duties and responsibilities of the CY Program Assistant have been grouped into categories, including curriculum, indoor and outdoor environment, interactions and relationships, supervision of children and youth, parent and employee communication, assessment, compliance, and additional responsibilities. Each is described below.

Curriculum

Develops schedules and activity plans. This may include reviewing and providing input into schedules and activity plans developed by the entry level and intermediate level Educational Aids (CY Program Assistants), CY-1702-I. Ensures that program plans and activities incorporate the observed needs of individual children and youth.

Implements activities and special events that meet the physical, social, emotional, and cognitive needs of children and youth. Incorporates special instructions provided by parents such as special dietary needs, physical needs, or other information that may affect the child or youth's experience in the program.

Prepares and implements program options for children and youth with special requirements. Cares for children and youth with special needs as directed by the supervisor.

Demonstrates, instructs, leads, and facilitates planned and spontaneous program activities.

Role models developmentally appropriate practice and classroom or activity area management techniques.

Promotes and models safety, fitness, health, and nutrition practices.

Helps arrange for and/or serve appropriate snacks or meals where applicable.

Indoor and Outdoor Environment

Helps prepare, arrange and maintain indoor and outdoor activity areas and materials to accommodate daily schedules.

Sets up displays and bulletin boards.

Inventories equipment on a recurring basis and recommends replenishing damaged, missing, and depleted supplies.

Secures supplies, equipment, and facilities.

Interactions and Relationships

Establishes a program environment that sustains participant interest and promotes positive interactions with other children, youth and adults.

Interacts with children and youth using approved child guidance and youth development techniques.

Supervision of Children and Youth

Provides care and supervision, oversight, and accountability for program participants in compliance with the Department of Defense (DoD), NAF Component, and local installation policies, guidance, and standards.

Maintains control of and accounts for whereabouts and safety of children and youth.

Supervises children and youth during daily schedule of indoor and outdoor activities and on field trips, outings, and special events.

Ensures children and youth (as applicable) depart with authorized person according to written parental instructions.

Observes program participants for signs that may indicate illness, abuse, or neglect and reports as directed. Incumbent is a mandatory reporter to Family Advocacy and Child Protective Services as prescribed by local policy in the case of suspected incidences of child abuse and neglect.

Parent and Employee Communication

Interacts professionally with employees, parents, and local installation command personnel.

Provides parents with daily verbal or written feedback about their child/youth or program activities.

Participates in conferences with parents and employees.

Assessment

Observes children and youth and documents developmental progression and/or concerns. Uses the information in planning.

Participates in program evaluation using designated instruments such as programmatic rating scales, risk assessment tools (as required), self-inspection materials, and national accreditation tools.

Compliance

Assists in achieving and maintaining DoD certification and national accreditation or equivalent.

Ensures compliance with law, policies, and regulations applicable to DoD CY programs Notifies supervisor of health, fire, and safety compliance concerns.

Additional Responsibilities

Collects, maintains, and reports program participation data.

Performs other related duties as assigned.

• The duties may include, but are not limited to:
• Plans, organizes, and conducts direct control operations to reduce wildlife damage within a geographical area or technical/subject area.
• Inspects and surveys areas and, as necessary, will revise existing WDM programs.
• Determines strategies and logistics for providing services.
• Uses WDM tools/devices which may include some or all of the following depending on need in assigned area: firearms; foothold, body-grip, cage traps; foot snares; neck snares; chemical control methods.
• Utilizes knowledge of WDM methods and strategies to independently recommend appropriate WDM strategies.
• Modifies or adapts established damage control techniques as necessary to meet local conditions.
• Assists in the negotiation of cooperative service agreements with landowners, lessees, or administrators.

• The duties may include, but are not limited to:
• Plans, organizes, and conducts direct control operations to reduce wildlife damage within a geographical area or technical/subject area.
• Inspects and surveys areas and, as necessary, will revise existing WDM programs.
• Determines strategies and logistics for providing services.
• Uses WDM tools/devices which may include some or all of the following depending on need in assigned area: firearms; foothold, body-grip, cage traps; foot snares; neck snares; chemical control methods.
• Utilizes knowledge of WDM methods and strategies to independently recommend appropriate WDM strategies.
• Modifies or adapts established damage control techniques as necessary to meet local conditions.
• Assists in the negotiation of cooperative service agreements with landowners, lessees, or administrators.

• Provide financial, managerial guidance, and leadership over financial activities.
• Justify fiscal year budgets by outlining mission and operating requirements; estimating all costs such as personnel, facilities, supplies, equipment, material, training, and contract support; cost planning; and providing cost-benefit analysis.
• Develop, review, and verify all spend plan requirements to ensure validity, accuracy, and relevancy.
• Serve as Government Purchase Card (GPC) billing official, ensuring purchases are legal and proper.
• Serve as Contracting Officer Representative (COR) to ensure contract elements are accountable for performance.

• Determine needed capabilities to accomplish objectives as set forth, indicating areas requiring assistance or revision by higher headquarters.
• Interface with external stakeholders, PEO staff, and other commands, agencies, and private industry.
• Perform the full range of administrative and technical supervisory duties.
• Oversee Program schedule, cost estimating, program planning, programming, budgeting, program integration, interoperability, or oversight.

This position is located within the United States Department of the Interior, Bureau of Ocean Energy Management, Office of Renewable Energy Programs and will be located in Sterling, Virginia. THIS IS NOT A REMOTE POSITION.


At the full performance level (GS-11) the major duties of this position include, but are not limited to the following:
1. Administer correspondence activities including processing mail, tracking assignments in the document tracking system, drafting responses and reviewing outgoing correspondence for correct format, grammar, and coordination of facts.
2. Manage timekeeping, track human resource actions and coordinate onboarding for unit.
3. Hold a government purchase card and provide supplies and equipment for staff.
4. Provide expert travel support for the assigned staff including making reservations and preparing authorizations and vouchers.
5.Support the development of briefing materials for internal and external use. This includes formatting and editing PowerPoint slides and Word documents.
6. Serve as the File Custodian and coordinate with the Renewable Energy Records Program.
7. Assist with property management and inventory activities.
8. Prepare reports and conduct research and analysis.
9. Plan, coordinate and manage the calendar and schedule for the branch or group manager.

The Bureau of Ocean Energy Management has determined that the duties of this position are suitable for telework and the selectee may be allowed to telework a set number of days per pay period with supervisory permission.

Salary Information
GS-09: $68,405.00 to $88,926.00
GS-11: $82,764.00 to $107,590.00

First time hires to the Federal government normally start at the lower salary range of the grade level.

This vacancy may be used to fill additional positions as vacancies become available.

The physical worksite for this position is located in Alexandria, Virginia.This position is telework eligible per agency and business unit discretion/policy.

This position is located in the Office of the Chief Communications Officer (OCCO)

This rewarding opportunity is ideal for you if:

• You are committed to providing expert advisory and analytical services regarding how best to utilize metrics and feedback from existing communication channels to reach stakeholders, achieve agency goals, and improve customer or employee experience.
• You have experience advising OCCO management and staff on how to ensure content is crafted in line with customer experience goals and best practices.
• You have experience helping to determine the standards, policies and procedures for USPTO's digital systems as they interact with data-based research and metrics.
• You enjoy creating and maintaining dashboards that visualize the impact, effort, and key performance indicators for the agency's communication channels.

The physical worksite for this position is located in Alexandria, Virginia. This position is telework eligible per agency and business unit discretion/policy.

This position is located in the Office of the Chief Communications Officer (OCCO).

This rewarding opportunity is ideal for you if:

• You are committed to providing expert advisory and analytical services regarding how best to utilize metrics and feedback from existing communication channels to reach stakeholders, achieve agency goals, and improve customer or employee experience.
• You have experience advising OCCO management and staff on how to ensure content is crafted in line with customer experience goals and best practices.
• You have experience helping to determine the standards, policies and procedures for USPTO's digital systems as they interact with data-based research and metrics.
• You enjoy creating and maintaining dashboards that visualize the impact, effort, and key performance indicators for the agency's communication channels.

PRIMARY PURPOSE: To serve the Chief, Joint Concepts Branch in the Strategy, Policy, and Doctrine Division at NORAD and USNORTHCOM, with the full scope of authority and responsibility for directing the activities of the branch. Leads and supervises the development and review of joint concepts policy, command strategy, and exercises as part of an integrated team (US and Canadian military, civil service and contractors) engaged in reviewing, drafting and updating command strategy, concepts, and policy as it pertains to the conduct of NORAD and USNORTHCOM missions as well as related issues for the United States. Additionally, the employee will work as an action officer (military support specialist) and coordinate with senior staff counterparts in the Joint Staff, OSD, other U.S. Government Agencies, the Interagency community, and Combatant Commands regarding strategy, policy and command relationship development and refinement that impact NORAD and USNORTHCOM.

DUTIES:

• Exercises supervisory personnel management responsibilities.
• Develops National, Department of Defense (DOD), and Joint Staff strategy, concept, planning, and policy documents to ensure NORAD and USNORTHCOM integration and compliance.
• Strategic development, review, and coordination.
• Leads the development, coordination, and submission of NORAD and USNORTHCOM input to the Office of the Secretary of Defense and Joint Staff on a myriad Homeland Defense and Civil Support strategy, policy, and planning subjects and initiatives in the USNORTHCOM Area of Responsibility.
• Represent NORAD and USNORTHCOM at national and international meetings, conferences, symposia and site visits related to duties assigned.

Registered Nurse (RN) is responsible for providing competent, evidence-based care to assigned residents and oversight of licensed vocational nurses/nursing assistants, as appropriate to the setting. Duties listed below but not limited to:

• The Registered Nurse will assist in directing the provision of nursing education, orientation, competencies and providing quality improvement and outcomes utilization consultation.
• Demonstrates leadership in delivering and improving holistic care through collaborative strategies with others.
• Evaluates practice in an ongoing process, based on best evidence. Provides peers with informal constructive feedback for improvement. Fosters a safe and supportive environment conducive to the professional development of healthcare professionals.
• Contributes professional nursing perspective in discussions with the interdisciplinary team.
• Partners with others to effect change and produce optimal outcomes. Supports colleagues through knowledge sharing to provide safe, quality nursing care. Shares educational findings, experiences, and ideas with peers

Sets up cafeteria lines, steam tables, dining room tables, and side service stands with hot and cold food items including meats, vegetables, salads, desserts, bread, butter and beverages. Serves food cafeteria style. Breaks down and cleans area when meals are complete. Sets up dining room tables for service, places food and beverages on tables, and replenishes items as necessary.

Sets up and operates dishwashers, performs preventive maintenance and cleaning. Scrapes, soaks, scours and scrubs bowls, pots and pans.

Also performs heavy duty cleaning tasks such as ceilings, exhaust hoods, under and behind kitchen equipment, washes floors and walls, walk-in refrigerators and freezers, sanitizes garbage cans.

May unload food from delivery trucks. Collects and transfers trash from work area to disposal area. Assembles and tosses fresh fruit or green salads in quantity using prepared dressings, serves into standard serving sizes. Makes cold sandwiches using prepared ingredients. Makes coffee, tea and other beverages.Performs other related duties as assigned.

If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12623800

SUMMARY: The primary purpose of this position is to serve as a first level supervisor, providing planning, directing, organizing, and exercising control over nonsupervisory employees assigned to the School Age Care program. To plan, develop, organize, and oversee the long-range and day-to-day operation of a comprehensive school-age childcare program consisting of such activities as before and after school care, full day care/camp, and school holiday care/camp for youth 5-12 years of age.

DUTIES

• Develops, coordinates, and implements activities, programs, and special events, consistent with program objectives and in accordance with health, safety, and security standards for the School Age Care program.
• Plans, organizes, and directs the activities of the School Age Care program ensuring that the program complies with legal and regulatory requirements and meets customer needs.
• Exercises supervisory personnel management responsibilities.
• Monitors training of staff and volunteers according to established policies and procedures.
• Represents the School Age Care program with a variety of installation and functional area organizations.

Applicants will be expected to set up cafeteria lines, steam tables, dining room tables, and side service stands with hot and cold food items including meats, vegetables, salads, desserts, bread, butter and beverages.
Serves food cafeteria style.
Breaks down and cleans area when meals are complete.
Also applicants will be expected to perform heavy duty cleaning tasks such as ceilings, exhaust hoods, under and behind kitchen equipment, washes floors and walls, walk-in refrigerators and freezers, sanitizes garbage cans.
Applicants can be expected to unload food from delivery trucks.
Applicants will also be expected to perform other tasks assigned by management in relation to this position.

If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12443208

1. Sets up cafeteria lines, steam tables, dining room tables, and side service stands with hot and cold food items including meats, vegetables, salads, desserts, bread, butter and beverages. Sets up and distributes food and beverages to the rooms, ensuring appropriate serving utensils are used, and replenishes items when necessary. Breaks down and cleans area when meals are complete. Sets up dinning room tables for service, places food and beverages on tables, and replenishes items as necessary. Sets up and operates dishwashers, performs preventive maintenance and cleaning. Scrapes, soaks, scours and scrubs bowls, pots and pans. Also performs heavy duty cleaning tasks such as ceilings, exhaust hoods, under and behind kitchen equipment, washes floors and walls, walk-in refrigerators and freezers, sanitizes garbage cans. May unload food from delivery trucks. Collects and transfers trash from work area to disposal area.

2. Assembles and tosses fresh fruit or green salads in quantity using prepared dressings, serves into standard serving sizes. Makes cold sandwiches using prepared ingredients. Prepares milk and milk allergy substitutes.

3. Provides assistance to the Cook and Cook Supervisor regarding food preparation by peeling, chopping, grinding, paring, cutting, slicing, dicing, pureeing, dredging, flouring or breading; weighs, measures and assembles ingredients for regular and special dietary menu items. On a regular basis, prepares uncooked food items. Using correct measuring utensils and/or portion control scales, portions foods IAW USDA Food Program for distribution and meal service, and covers, dates and stores leftovers according to established procedures.

4. Ensures kitchens are adequately stocked and equipped with the necessary food and equipment. Informs supervisor if ingredients for menu items are not available to allow adequate time for items to be procured for use.

5. Prepares baby formula, in compliance with USDA food requirements for children ages 6 weeks to 11 months. Ensures correct proportions, as governed by the USDA food programs, are provided at the center(s) on a daily basis. Receives and inventory food deliveries. Ensures that all food is of top quality and freshness before receiving and/or preparation.

6. In the absence of the Cook, may perform a variety of cooking tasks with direct supervision and direction. Follows posted USDA approved menus. If changes are necessary, notifies supervisor prior to making the change. Follows standardized recipes in preparing meals for the CDC.

7. Ensures compliance with standards as set by the USDA Food Program, base Public Health, and Safety and meets all DoD standards for Food Health & Safety.

8. Incumbent is responsible for independently completing work as scheduled after initial oral or written instructions when changes or new assignments are made. Supervisor periodically checks to see that work is done on time and according to instructions.

Physical Effort: Frequently lifts or moves objects weighing up to 40 pounds. Continuous standing, walking, frequent stooping, reaching, pushing, pulling and bending. May be required to work on ladders and use powered cleaning equipment.

Working Conditions: Uncomfortably high temperature and humidity are created by steam and heat from cooking and dishwashing. Area is usually noisy and there is a danger of slipping on wet floors where food or beverage has been dropped. Exposed to hot liquids, sharp cutting blades, hot working surfaces and extreme temperature changes when entering walk-in refrigeration or freezer units.


If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12619417

As a Program Analyst your duties will include but are not limited to the following:

• Develops and recommends program objectives, manpower, money and material allocations for existing functions and new initiatives.
• Conducts a continuing array of studies and analyses to improve the effectiveness and efficiency of administrative operations.
• Prepares and defends program funding proposals, develops briefing materials for management to enhance budget allocations, responds to congressional requests for information, and finalizes reports related to the effectiveness of program activities.
• Leads assigned organizational unit(s) mid- and long- range budget planning and financial management program evaluation/analysis.
• Plans, coordinates and develops budget proposals and estimates for appropriated resource management funding and training allocations.