Total 487 Customer Service job vacancies in Kings Bay Naval Base, Georgia

Duties for this position may include, but are not limited to:

• Prepare correspondence, memorandum, minutes, agendas, reports and other documents (e.g. NATS and Congressionals) to ensure accuracy in format, grammar, and spelling.
• Prepare travel and education requests to ensure they are tracked and ultimately approved.
• Collect, compile, organize and track statistical information to support program operations and achievement of program goals and objectives.
• Maintain the policy and procedure manual (SOPs) for the Service.
• Receive complaints and grievances from patients or from individuals on behalf of patients (family members, congressional aides, etc.) and escalates complaints, if necessary.
• Investigate complaints and initiate actions or changes necessary to rectify the situation, and prepare Report of Contact if necessary.
• Serve as liaison between various service lines and other facilities to acquire data on patients, arrange patient travel, and receive and manage inter-facility consults.
• Administer telephone needs assessments for patients, patient outcomes assessments, and patient/family satisfaction surveys to gather pertinent information for reports.
• Prepare reports on service line programs to provide information for facility management.
• Manage device inventory (e.g. low vision prosthetic devices) to ensure that devices are ordered and received in a timely manner.
• Utilize computer programs to enter new patients and update referral status when scheduled.
• Serve as the receptionist for the service line to ensure calls are received and office mail is distributed.
• Receive and organize computerized data to capture important information for service line reports.
• Collect quality assurance data for the service line to provide outcomes measurement.
• Perform basic analysis of incoming data to generate reports and assist in the reporting of statistical results.
• Provide amenities that are common for visually impaired veterans such as human guide techniques, assuring that they can read and appropriately respond to written documents by providing them in alternative format and orienting the veteran to the clinic environment.

• Execute family readiness program activities to enhance soldier and family support.
• Manage public and military communications related to deployed personnel family needs.
• Perform clerical duties to ensure efficient operation of the family readiness program.
• Support battalion-level meetings and training sessions to address family readiness initiatives.
• Facilitate unit communication and engagement to support family readiness efforts.

These positions are located within the Health Administration Service. The tours of duty will be established based on demand of the work area. The AMSA is expected to present to work in a professional manner in accordance with acceptable workplace behavior and established tours of duty. The AMSA monitors encounters, consults, patient calls, new consult appointments for primary work assignment and assists with secondary as needed, provides input on performance, resolves daily workplace issues and maintains efficient workflow.

The Advanced Medical Support Assistant duties consist of but are not limited to the following:

• Serves as a customer service relations provider and assists in the resolution of Veterans' concerns.
• Assists Veterans with scheduling appointments with clinical providers.
• Responsible for the validation of patient demographic and insurance information.
• Acts in the capacity of liaison between patients, team members as well as specialty and ancillary services.
• Provides information and technical support on availability of services, points of contact and necessary authorizations and approvals.
• Utilizes computer technology to ensure continuity of care through accurate patient information, communication and documentation.
• Monitors the status and progress of work and makes necessary adjustments in accordance with established priorities.
• Ensures all training requirements are met.
• Trains unit members in the accomplishment of new tasks or projects.

Major duties performed include:

• Prepares, assembles, and correlates information into requested formats or creates format for data.
• Processes incoming and outgoing materials.
• Edits documents, composes letters and reports, and reviews correspondence for accuracy and completeness.
• Coordinates scheduling of facility space within the regional office.
• Identifies requirements for equipment within the regional office and forwards for action.
• Provides input on staffing and budget requirements for SSD activities.
• Maintains official station control log/history file for circulars, bulletins, and memoranda.
• Establishes and maintains files and records for the division.
• Prepares access requests for division employees.
• Assists other users with regards to applications and selection of appropriate formats and procedures for correspondence preparation.
• Reviews correspondence for accuracy, format, and appropriate usage of grammar.
• Performs duties of a government purchase card holder to include securing the card, maintaining receipts and other supporting documentation, and reconciling transactions timely.
• Assists the primary Transit Benefit Manager in program administration.
• Monitors and reports time and attendance for division employees.
• Performs PIV Official Role duties.
• Receives all division visitors and callers and provides the appropriate information or refers to the appropriate operating element.

Major duties performed include:

• Prepares, assembles, and correlates information into requested formats or creates format for data.
• Processes incoming and outgoing materials.
• Edits documents, composes letters and reports, and reviews correspondence for accuracy and completeness.
• Coordinates scheduling of facility space within the regional office.
• Identifies requirements for equipment within the regional office and forwards for action.
• Provides input on staffing and budget requirements for SSD activities.
• Maintains official station control log/history file for circulars, bulletins, and memoranda.
• Establishes and maintains files and records for the division.
• Prepares access requests for division employees.
• Assists other users with regards to applications and selection of appropriate formats and procedures for correspondence preparation.
• Reviews correspondence for accuracy, format, and appropriate usage of grammar.
• Performs duties of a government purchase card holder to include securing the card, maintaining receipts and other supporting documentation, and reconciling transactions timely.
• Assists the primary Transit Benefit Manager in program administration.
• Monitors and reports time and attendance for division employees.
• Performs PIV Official Role duties.
• Receives all division visitors and callers and provides the appropriate information or refers to the appropriate operating element.

WHAT IS THE TAXPAYER SERVICES (TS)DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Services Service Centers, Atlanta Accounts Management.


The following are the duties of this position at the full working level.

Distributes, balances, monitors and reports on workload in accordance with established workflow or job
specialization. Assures equitable distribution among employees and timely accomplishment of assigned
workload.

Amends or rejects work not meeting established standards and refers to supervisor any problems on
meeting performance standards.

Maintains current knowledge of procedures, policies and directives; answers questions; and provides both
classroom and OJT instruction to employees.

Resolves simple informal complaints, refers others to supervisor; reports on performance, progress and
training needs of employees and on disciplinary problems.

Performs administrative duties in the absence of the manager.

Field Support Supervisor Swaffham & Kings Lynn - Payrate £14.89ph

Join Voyage Care and Feel Valued, we reward your dedication with:
Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

Field Support Supervisors with a passion for enhancing the quality of life of the people we support are at the heart of our community service teams. We’re currently searching for a fantastic Field Support Supervisors to join us in leading our supported living services in Norwich area. These services are a welcoming and friendly environment with a dynamic team that supports a fantastic group of people!

Our Field Support Supervisors will be responsible for managing a team of colleagues with the purpose of helping people to gain more independence in their daily lives. You could be developing and implementing person centred support plans, conducting care needs assessments, inducting new colleagues, completing supervisions/appraisals, completing medication competencies and medication audits, attending mutli-disciplinary meetings, completing reports and generally assisting the Branch Manager in the day-to-day management of our services. You’ll never lose sight of why you choose to do this, as our Field Support Supervisors regularly visit their services and spend time with the people we support.

You will also take part in the on-call rota approximately 1 week in 4 (although this may be subject to change depending on the needs of the service).

This is an amazing role for someone who is looking to really make a difference to the lives of others, whether that’s helping our colleagues grow in confidence or the people we support gain independence so that they meet their goals.

We’re interested in our Field Support Supervisors having both the right experience and the right values. This is why at this service our Field Support Supervisors should have previous experience in a care management role and a Level 3 in Health & Social Care as well as experience working with individuals with autism, learning disabilities, complex needs and challenging behaviours.

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

Don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

WHAT IS THE TAXPAYER SERVICES DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

1 Vacancy will be filled in the following specialty areas: Taxpayer Services Submission Processing AM Atlanta

The following are the duties of this position at the full working level.

• Interprets in a variety of settings involving deaf/hard of hearing employees and hearing persons who are not familiar with sign language and the interpreting process.
• Simultaneously and consecutively interprets/transliterates, with equal facility in rendering from American Sign Language (ASL), Contact Variety Sign (CVS), and Manually Coded English (MCE) to English and from English to the aforementioned sign languages.
• Uses oral forms of communication to provide communication access for oral deaf or hard of hearing individuals and uses tactile forms of English, ASL, CVS and MCE to interpret/transliterate for individuals who are deaf-blind as needed.
• Interprets/transliterates for deaf/hard of hearing employees and hearing persons engaged in specialized meetings, seminars or training programs that utilize technical vocabularies and terminology unique to those fields (technical tax terminology, computer technical language).
• Interprets/transliterates for deaf/hard of hearing employees and hearing persons engaged in formal and informal meetings and other discussions with supervisors and staff members.

• Screen all visitors and telephone calls to determine nature of the call or business of visitors and direct them accordingly to the appropriate office or personnel.
• Compose routine correspondence, identify grammatical errors, and/or formatting matters pertaining to administrative protocol.
• Utilize word processing and other types of software (spreadsheets, graphics, etc.), to process and produce a wide range of documents, some of which require complex formats, in support of the office automation functions.
• Determine tasks to be accomplished based on knowledge of the duties.
• Assist with collection of data for the office-operating budget and review staff member's submissions for proper format and compliance with office budget requirements.
• Manage calendar, schedule appointments, and coordinate travel arrangements for Division Chief.
• Review and screen correspondence, publications, regulations, and directives to determine which may be of interest to the supervisor or members of the staff.

• Receives children, youth, parents, and other visitors in a courteous and professional manner. Answers telephones, ascertains nature of call, and directs caller to appropriate staff.
• Ensures parents, children, youth, and visitors properly sign into the program prior to passing the reception area of the facility. Monitors children’s departure to ensure only authorized individuals remove them from the building.
• Registers/terminates children/youth within the CYS program and/or waiting list database. Utilizes the Child and Youth Management System (CYMS) to record transactions for customers and to enter data into predefined categories for reports and tracking.
• Provides administrative support including mail preparation, copying, distribution, correspondence, memorandums, briefings, Daily Activity Reports, and other requirements for day-to-day operations.
• Articulates policies relating to patron fees, waiting lists, enrollments, terminations, and program events. Coordinates vacancies and reservations for the hourly care program as required.

The Advanced Scheduling Clerk was established as a part of the national initiative, Community Care Coordination, in which all facilities are now directed to coordinate all non -VA medical care appointments for the Veteran. The Advance Scheduling clerk performs a variety of administrative tasks associated with maintaining and supporting the work performed in the Community Care unit.

The Advanced Medical Support Assistant duties consist of but are not limited to the following:

• Assists Veterans with scheduling appointments with clinical providers.
• Follow-up after appointment to ensure attendance, and check-up for additional procedures.
• Informs providers in any change to patient's Community Care medical appointment.
• Prepares medical documentation for scanning into Veteran's electronic medical record.
• Regular meetings with supervisor and Community Care Nurses to manage and coordinate patient care.
• Schedules appointments and processes authorizations utilizing HSRM, CTM, CPRS, DST, Consult Toolbox.
• Guides patients through the Community Care programs, inputs referrals, sends authorizations, documents complaints, and provides follow-up and suggests resolutions to supervisor.
• Interprets and applies a complex body of pertinent laws, regulations, directives, and policies that relate to the administration of VA Healthcare Benefits and Community Care Eligibility.
• Performs other related duties as assigned.

Work Schedule: Monday-Friday, 8:00 a.m. - 4:30 p.m.
Recruitment Incentive (Sign-on Bonus): Not Authorized
Permanent Change of Station (Relocation Assistance): Not Authorized
Pay: Competitive salary and regular salary increases When setting pay, a higher step rate of the appropriate grade may be determined after consideration of existing pay, higher or unique qualifications, or special needs of the VA (Above Minimum Rate of the Grade).
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: 20614F
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required