Total 3 Customer Service job vacancies in Inverness, IV3 5NX

Your new company

As a Customer Services Advisor, you will be joining a public sector organisation in their team in Inverness. This is a permanent job, with a salary of £23,000 per year, offering up to 34 days' annual leave across a 37-hour working week. This organisation has a flexible approach to hybrid working and are looking for someone with excellent customer service and administration skills in the Inverness area.

Your new role

In your new role, you will be the central and first point of contact for incoming enquiries. You will have a proactive approach to problem-solving and endeavour to provide first-class service in an efficient manner. You will be supporting vulnerable groups, tailoring your communication style to suit and acting with their best interests at heart. You will provide advice, guidance and make referrals where required. You will record all information on the customer database, including recording of complaints and escalations. A proactive approach to process improvements would be welcomed. This position is based in Inverness, with hybrid working allowed. Working up to 37 hours per week (flexible working will be considered) from Monday to Friday.

What you'll need to succeed

In order to be successfully appointed to this role, you must have strong customer service skills and experience. The ability to communicate effectively with a wide range of people is essential. You will deal with a range of issues and sensitive situations. Therefore, you must display professionalism, empathy and be able to communicate clearly. Previous experience of dealing with queries, complaints and enquiries via high-volume incoming calls would be preferred. You must have strong IT skills, with a focus on accurately recording information and conversations.

What you'll get in return

This organisation will provide you with full training as part of the onboarding process. Offering a permanent role, working socialable hours from Monday to Friday, with hybrid working and flexibility, this is an attractive role with good work/ life balance. Your salary will start at £23,000 with future opportunities for review. The organisation offers an enhanced annual leave allowance of up to 34 days (including bank holidays).

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Julie at Hays in Inverness on 01463 214282.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Working hours: 32 hours per week
Interview date: To be confirmed
Inverness Resettlement is looking for an enthusiastic, compassionate, and motivated individual to join our staff team. Our mission is to meet people where they are and encourage them to get where they want to be at a pace that they determine.
Key Responsibilities: The role of Support Worker with The Salvation Army is an inspirational one and key to achieving successful outcomes for our vulnerable clients. As a motivated and dynamic Support Worker you will be responsible for developing and delivering a high-quality programme of support which promotes client’s choice and control. You will address clients support needs, enable them to achieve positive life changes and ultimately empower clients with the skills they will need to sustain a tenancy independently in the community.
The successful candidate(s) will be able to demonstrate:

A basic knowledge of IT packages including Microsoft.
Knowledge of the main support needs which are commonly faced by homeless and vulnerable clients.
A knowledge and understanding of benefits system, including Universal Credit and Housing Benefit.
A Full UK Driving Licence and access to a car as this role will include travel and delivery of support throughout the Inner Moray Firth area
Have or are willing to work towards a Level 3 SVQ qualification in Health and Social Care.
Ability to work in a busy environment, be solution focused, show good time management skills and can demonstrate ability to prioritise and make decisions under pressure

In order to complete your application please download and read the job profile and any other attachments.
In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.
Appointment subject to satisfactory references, proof of right to work in the UK and a satisfactory PVG Check.
Please note that any Salvation Army employees who are under notice of redundancy and apply for this position will be given priority consideration.
We reserve the right to close this advert earlier if we feel that we have received sufficient applications.
Promoting equality in the workplace and as a disability confident scheme Leader, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

Biomass Service Engineer - Join a growing team!

Location: Inverness
Contract: Full-Time, Permanent
Hours: 7am - 5pm, Monday to Friday
Salary: 40k - 45k

A leading company in renewable energy solutions are growing fast and looking for a Biomass Service Engineer to join their team.

This is your chance to make a real impact.

If you have experience in the biomass or commercial heating industry and you are ready for a role where no two days are the same then I want to hear from you.

About the Role

This is a full-time role providing coverage throughout Scotland, with occasional travel across the UK and overnight stays.

You'll be working on biomass boiler installations, ensuring they operate efficiently and reliably. It's an opportunity to work with a team that's passionate about renewable energy and delivering exceptional service.

What You'll Be Doing:

• Diagnosing & Resolving Issues: React to time-critical faults, including out-of-hours callouts, ensuring minimal downtime for clients.
• Regular Maintenance: Perform scheduled service tasks, such as monthly ash disposals and inspections.
• Improvements & Reporting: Proactively suggest enhancements to installed plant and submit detailed reports.
• On-Site Support: Collaborate with site and office-based engineers to deliver seamless service.
• Field-Based Tech: Complete job reports efficiently using tablet devices.

The Essentials:

We need an engineer with the following:

• Hands-on experience with biomass systems.
• Solid background in the Commercial Plumbing and Heating industry.
• A full, clean UK driving license.

What's In It for You?

On offer is a comprehensive benefits package, including:

• Full product-specific and in-house training.
• Competitive pension scheme.
• Life assurance coverage.
• Health cash plan and free annual health checks during work hours.
• Generous annual leave allowance - 30 days!

If you are interested apply now or get in touch with me directly with your CV at