Total 5 Customer Service job vacancies in Inverness, Highland Council, IV2 4PF

Your new company

As a Customer Services Advisor, you will be joining a public sector organisation in their team in Inverness. This is a permanent job, with a salary of £23,000 per year, offering up to 34 days' annual leave across a 37-hour working week. This organisation has a flexible approach to hybrid working and are looking for someone with excellent customer service and administration skills in the Inverness area.

Your new role

In your new role, you will be the central and first point of contact for incoming enquiries. You will have a proactive approach to problem-solving and endeavour to provide first-class service in an efficient manner. You will be supporting vulnerable groups, tailoring your communication style to suit and acting with their best interests at heart. You will provide advice, guidance and make referrals where required. You will record all information on the customer database, including recording of complaints and escalations. A proactive approach to process improvements would be welcomed. This position is based in Inverness, with hybrid working allowed. Working up to 37 hours per week (flexible working will be considered) from Monday to Friday.

What you'll need to succeed

In order to be successfully appointed to this role, you must have strong customer service skills and experience. The ability to communicate effectively with a wide range of people is essential. You will deal with a range of issues and sensitive situations. Therefore, you must display professionalism, empathy and be able to communicate clearly. Previous experience of dealing with queries, complaints and enquiries via high-volume incoming calls would be preferred. You must have strong IT skills, with a focus on accurately recording information and conversations.

What you'll get in return

This organisation will provide you with full training as part of the onboarding process. Offering a permanent role, working socialable hours from Monday to Friday, with hybrid working and flexibility, this is an attractive role with good work/ life balance. Your salary will start at £23,000 with future opportunities for review. The organisation offers an enhanced annual leave allowance of up to 34 days (including bank holidays).

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Julie at Hays in Inverness on 01463 214282.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Working hours: 32 hours per week
Interview date: To be confirmed
Inverness Resettlement is looking for an enthusiastic, compassionate, and motivated individual to join our staff team. Our mission is to meet people where they are and encourage them to get where they want to be at a pace that they determine.
Key Responsibilities: The role of Support Worker with The Salvation Army is an inspirational one and key to achieving successful outcomes for our vulnerable clients. As a motivated and dynamic Support Worker you will be responsible for developing and delivering a high-quality programme of support which promotes client’s choice and control. You will address clients support needs, enable them to achieve positive life changes and ultimately empower clients with the skills they will need to sustain a tenancy independently in the community.
The successful candidate(s) will be able to demonstrate:

A basic knowledge of IT packages including Microsoft.
Knowledge of the main support needs which are commonly faced by homeless and vulnerable clients.
A knowledge and understanding of benefits system, including Universal Credit and Housing Benefit.
A Full UK Driving Licence and access to a car as this role will include travel and delivery of support throughout the Inner Moray Firth area
Have or are willing to work towards a Level 3 SVQ qualification in Health and Social Care.
Ability to work in a busy environment, be solution focused, show good time management skills and can demonstrate ability to prioritise and make decisions under pressure

In order to complete your application please download and read the job profile and any other attachments.
In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.
Appointment subject to satisfactory references, proof of right to work in the UK and a satisfactory PVG Check.
Please note that any Salvation Army employees who are under notice of redundancy and apply for this position will be given priority consideration.
We reserve the right to close this advert earlier if we feel that we have received sufficient applications.
Promoting equality in the workplace and as a disability confident scheme Leader, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

Biomass Service Engineer - Join a growing team!

Location: Inverness
Contract: Full-Time, Permanent
Hours: 7am - 5pm, Monday to Friday
Salary: 40k - 45k

A leading company in renewable energy solutions are growing fast and looking for a Biomass Service Engineer to join their team.

This is your chance to make a real impact.

If you have experience in the biomass or commercial heating industry and you are ready for a role where no two days are the same then I want to hear from you.

About the Role

This is a full-time role providing coverage throughout Scotland, with occasional travel across the UK and overnight stays.

You'll be working on biomass boiler installations, ensuring they operate efficiently and reliably. It's an opportunity to work with a team that's passionate about renewable energy and delivering exceptional service.

What You'll Be Doing:

• Diagnosing & Resolving Issues: React to time-critical faults, including out-of-hours callouts, ensuring minimal downtime for clients.
• Regular Maintenance: Perform scheduled service tasks, such as monthly ash disposals and inspections.
• Improvements & Reporting: Proactively suggest enhancements to installed plant and submit detailed reports.
• On-Site Support: Collaborate with site and office-based engineers to deliver seamless service.
• Field-Based Tech: Complete job reports efficiently using tablet devices.

The Essentials:

We need an engineer with the following:

• Hands-on experience with biomass systems.
• Solid background in the Commercial Plumbing and Heating industry.
• A full, clean UK driving license.

What's In It for You?

On offer is a comprehensive benefits package, including:

• Full product-specific and in-house training.
• Competitive pension scheme.
• Life assurance coverage.
• Health cash plan and free annual health checks during work hours.
• Generous annual leave allowance - 30 days!

If you are interested apply now or get in touch with me directly with your CV at

Support Worker Vacancy
Shepton Mallet
Full and Part time available
Pay rate: £12.37 per hour
Drivers required due to the location of the home

Shift Patterns: These can vary throughout the week, there is some flexibility but there is an expectation that you will be available to work sleep ins.
For example - 7am - 2:30pm / 8am - 3:30pm / 9am - 4:30pm / 2:20 - 10pm / 9am - 3pm / 4pm - 9pm - Plus alternate weekends.

" As a parent, who's daughter has special needs, I would encourage you to apply to work with us in the adult social care sector. You would quickly get to know the character of the people you will care for and learn their individual needs. You would together enjoy shopping, going for walks, outings, swimming and supporting holidays. Also, home visits and helping them to keep in contact with their families. For a compassionate and people loving person this post will bring satisfaction and personal reward."

Are you ready to be part of an empowering journey at Discovery? We're on a mission to turn dreams into reality for those we support, and we're searching for a passionate individual to join our team. Could it be you?

Conveniently nestled near St. Peters hospital and just a brisk 20-minute walk from town, our vibrant community awaits.

As a Support Worker, you'll dive into a world of exhilarating activities such as swimming, bowling, going to the cinema, visiting local places of interest and enjoying lunches out at various venues. Our families and friends play a big part in our lives so we also require support with maintaining those relationships. We support 6 people here with daily living, which includes support with personal care, meal preparation and supporting with medication.

Key Tasks:

- Support with shopping for things they wish to buy, including clothes and food

- Supporting with their emotional and mental health needs

- Support to manage their own money

- Help, encourage, support to do their housework, including cleaning, laundry and meal preperation

- Support with medication

- Keep written records, using IT systems to update support plans, financial info and health and safety records?

For further information, please contact Sandra - 07944636389

Benefits for Support Workers working with Discovery include:

- 30 days paid Annual Leave (including public holidays - pro rata)

- Opportunities for career progression

- High Street Discounts - Retail and Entertainment (supermarkets, hospitality, pubs, cinema etc.) which could be worth up to £1200

- Life Assurance and Company Pension

- Industry leading, award winning, training

- Enhanced DBS paid for by us

- We offer a salary advance scheme where you can access up to 50% of the money you've earned before payday.

Apply now:

We want the people we support to have fulfilling lives and we want our colleagues to have great careers with us.

This role requires an enhanced DBS Disclosure, which will be obtained for you by Discovery.

Discovery is an equal opportunities employer that values diversity and is strongly committed to providing equal employment opportunities for all employees and applicants for employment. Discovery are Disability Confident Committed and we guarantee to interview all applicants who let us know they have a disability and meet the minimum essential criteria for this role. Discovery has been awarded this symbol by Jobcentre Plus to recognise our commitment towards the employment, retention, training and career development of disabled employees. As part of our commitment to making reasonable adjustments we can offer support to complete your application in our offices using assistive technology.

Other organisations may call this role Community Support Worker, Residential Support Worker, Care Worker, Care Assistant, Social Care Worker, Social Care Assistant or, Bank HCA, Healthcare Assistant or Carer.

Are you ready to be part of an empowering journey at Discovery? We're on a mission to turn dreams into reality for those we support, and we're searching for a passionate individual to join our team. Could it be you?

Conveniently nestled near the bustling St. Peters hospital and just a brisk 20-minute walk from town, our vibrant community awaits.

As a Support Worker, you'll dive into a world of exhilarating activities. Picture yourself cheering alongside as we splash into swimming adventures, aim for strikes at the bowling alley, and immerse ourselves in the magic of cinema outings. But that's not all - we'll explore the pulse of our local community, discovering hidden gems and indulging in mouthwatering meals at various venues.

Families and friends are at the heart of what we do, and we'll count on you to help nurture those vital relationships. Within our close-knit group of six individuals, every day is a canvas for care and companionship. From assisting with personal care to whipping up delicious meals and ensuring medication routines are followed, your role will be pivotal in enhancing their lives.

Proud member of the Disability Confident employer scheme

Nights, 36 hours per week over 3 nights.

A night enhancement of £1.50 per hour will apply from 8pm to 7am Monday – Sunday (this does not apply to sleep-ins). A weekend day enhancement of £2.00 per hour will be paid from 7am to 8pm, Saturday and Sunday.

The Manor is a residential care home for 22 people with physical disabilities. We are located in the beautiful and rural town of Brampton in Cambridgeshire, Huntingdon train station is about a 20 minute walk and we are on the main bus route from Huntingdon. Free car parking is on-site for staff.

As a Team Leader with Leonard Cheshire you will become part of a fantastic team. You will provide effective supervision of a team of Support Workers, lead with passion and enthusiasm promoting positive outcomes for disabled people with a flexible and proactive approach.

You will ensure our customers receive the very best care, personal support and assistance with daily life tasks. Supporting our Person Centred approach, you will ensure maximum independence for our customers and helping them to achieve individual aspirations.

This is a challenging yet exciting opportunity, offering you the chance to grow and develop as a member of the Leonard Cheshire team, further enhancing your already successful career as a care professional.

Please see the job description (link below) for more details.

To be successful in this role you will:

• Ideally have a level of professional development and registration (NVQ/SVQ level 3 in Health and Social Care, L4 NVQ/SVQ) or willing to work towards a relevant qualification.
• Have excellent interpersonal skills and ability to communicate effectively.
• Have experience in supervising a team.
• Work flexibly and creatively with customers and their families.
• Be experienced in working within a care setting.
• Flexibility to work within rostered hours / prepared to participate in an on-call rota where required.

Your benefits and rewards

As well as competitive pay, we offer a wide range of employee rewards such as Wagestream, the option to withdraw up to 40% of your pay before pay day, free Blue Light card with discounts for high street retailers, eating out and fun family days. There is also a free DBS check, generous annual leave, contributory pension scheme, excellent training programmes relevant to your role and so much more!

If you have any questions or further enquiries, please contact Harinder.Athwal@leonardcheshire.org or call 07925 302 565.

Leonard Cheshire welcomes applications from all sections of the community. We actively encourage applications from people with a disability, supporting where possible, your requirements for reasonable adjustments.

We are committed to safeguarding and promoting the welfare of children and adults at risk. A satisfactory disclosure check (PVG membership in Scotland) is required for this post. References will be obtained for all roles.

Shortlisting for this role may take place as applications are received. We therefore reserve the right to close this vacancy once suitable candidates have been appointed.

* No agencies please *

Proud member of the Disability Confident employer scheme