Total 301 Customer Service job vacancies in Houston, Texas US

Major Duties as Assigned, but not limited to:

• Incumbent will be the first line of contact with the Veteran and must be knowledgeable on a wide variety of subjects regarding the VA.
• Responsible for running the Encounter Action Required Report (EARR) and providing findings to providers to facilitate accurate workload credit and revenue collection.
• Promotes Veteran registration for and utilization of MyHealtheVet (MHV), an online personal health record for Veterans.
• Performs in-person authentication (IPA) for Veterans requesting initial access to individually identifiable health information within the MHV web-based application.
• Responsible for receiving and routing all Veterans who report to the facilities for scheduled and unscheduled examinations and appointments.
• Ensures that the patients are electronically checked in for their appointments.
• Responsible for processing first party requests and ensuring forms are complete and accurate.
• Responsible for ensuring non-VA records are forwarded to the appropriate provider for review and forward to the appropriate agency prior to inclusion into the patient's medical record.
• Captures insurance and demographic information on all Veterans, explaining VA's role in insurance reimbursement.
• Responsible for running the following reports/queries on a daily basis (not all-inclusive): Open Text Orders, Patient Care Encounter (PCE), Recall Reminder Delinquent Report, Recall Reminder Non-Compliant Report, and Consult Tracking Report.
• Receives telephone calls and visitors to the VA, (i.e., patients, families, and friends of patients) regarding such things as the availability of, and procedures for obtaining medical assistance, directions and information for contacting various departments, services and requests for changes in scheduled appointments.
• Schedules outpatient clinic appointments according to VHA Directive 2010-027 using Veterans Heath Information Systems and Technology Architecture (VistA) scheduling options or VistA Scheduling Enhancement (VSE).
• Must work in a multi-screen computer environment being able to use VistA and CPRS (Computerized Patient Record System) screens bilaterally.
• May be required to cross cover for other areas of the service due to patient care needs, workload demands or staff shortages.

As a Mission and Operations Support Specialist, your typical work assignments may include:

• Performing a wide range of administrative support functions to the Outlying Office (OO) and Division, related to General Services Unit (GSU) and Finance and Procurement Unit (FPU) level Business Operations Section (BOS) activities involving administrative, human resource liaison, fleet management, personal property (accountable and non-accountable) management, security (personnel, physical, and information/communication), inspections/internal control, logistics, TFO management, Imprest, and records management.
• Administering a variety of disparate tasks/programs in direct support of the law enforcement mission of the OO.
• Providing administrative and operational functions in support of an office related to activities involving administrative, human resource liaison, personal property management, and personnel or physical security.
• Conducting complex and unique law enforcement searches and queries.
• Gathering and analyzing data to identify inaccuracies.
• Preparing various administrative documents such as reports, briefings, and correspondence.
• Providing authoritative guidance to an organization on administrative matter.

This position starts at a salary of $50,917.00 (GS-07, Step 1) to $80,965.00 (GS-09, Step 10) with promotion potential to $80,965.00 (GS-9 Step 10).

The Mission Support Specialist assists in providing direct advice and guidance to employees; developing and modified administrative program work methods, approaches, or procedures for delivering effective services. Duties and responsibilities include:

• Assisting in providing direct advice and guidance to USBP employees at headquarters and throughout the sector and independently coordinating the work of the assigned office for all administrative duties to include budget, inventory, property, fleet, workforce management, workers compensation, payroll, and travel.
• Serving as the assigned sector supplies specialist and facilitating tracking and support in maintaining vehicle board with current mileage, assigned agent, and next service due; arranging for delivery of tires, oil, and filters from the sector for local repairs and service; and arranging to shuttle vehicles to and from local garages for scheduled service in accordance with agency guidelines and supervisor guidance.
• Completing monthly purchase card statement reconciliation.
• Scheduling bulk fuel deliveries; receiving invoices in Systems, Applications, and Products (SAP); and arranging for payment on the bulk fuel purchase card.

• Obtains, compiles, and summarizes financial data from various paper and system-based sources to assist in funds control services.
• Verifies allocated funds, expenditures, and available balances.
• Uses financial systems to enter, track, retrieve and review data, such as payments and accruals, obligations, and similar data.
• Provides information about the status of actions or responds to other inquiries by referring to readily available information.

• Obtains, compiles, and summarizes financial data from various paper and system-based sources to assist in funds control services.
• Verifies allocated funds, expenditures, and available balances.
• Uses financial systems to enter, track, retrieve and review data, such as payments and accruals, obligations, and similar data.
• Provides information about the status of actions or responds to other inquiries by referring to readily available information.

• Utilize the Defense Civilian Pay System to collect, sort, post, update and review time, attendance and labor data for assigned personnel each pay period.
• Respond to non-technical requests for information regarding office functions, status of reports, duty status of office personnel, or other information available from files.
• Use a personal computer with word processing, spreadsheet software, and printing equipment to create, copy, edit, store, retrieve, and print a variety of standardized documents.
• Coordinate reservations, air, hotel, and rental reservations for personnel.
• Prepare travel orders for personnel based on availability of funds to cover travel costs.

WHAT IS THE TAXPAYER SERVICE (TS)DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas: Taxpayer Services Service Centers Austin Accounts Management

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

As a Front Line Manager you will:

• Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work.
• Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
• Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.
• Give advice, counsel or instruction to employees on work and administrative matters.
• Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.
• Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.
• Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.
• Identify developmental and training needs of employees, providing or arranging for needed development and training.
• Initiate ways to improve production, work processes and/or to increase the quality of the work directed.

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This is a position with the Division of Sea Turtle Science and Recovery at Padre Island National Seashore. Serves as a Biological Science Technician assisting with a variety of sea turtle science and recovery projects, which include collection of sea turtle data and gathering information related to sea turtle stranding projects and sea turtle nesting projects. The position will include both administrative functions conducted in an office setting along with field work conducted in difficult and varied environmental conditions, including high temperatures, cold temperatures, wind, and humidity in a sandy and rough beach terrain.

• Patrols beaches on utility-transport vehicles and 4-wheel drive vehicles to detect nesting turtles, live and dead stranded sea turtles in varied weather conditions such as strong winds, rain, and unstable beach terrain.
• Documents and transports nesting turtles, nests, stranded live and dead sea turtles.
• Safely lift, carry, drag, bury, and move live and dead sea turtles, sea turtle eggs and camping gear.
• May primitive camp overnight in shared, backcountry remote cabin or tent for 3-5 nights per week.
• Performs daily vehicle safety inspections which include checking fluids, check/repair tires, inspect safety gear, wash/refuel, and secure vehicles and communication radios after daily use.

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This is a position with the Division of Sea Turtle Science and Recovery at Padre Island National Seashore. Serves as a Biological Science Technician assisting with a variety of sea turtle science and recovery projects, which include collection of sea turtle data and gathering information related to sea turtle stranding projects and sea turtle nesting projects. The position will include both administrative functions conducted in an office setting along with field work conducted in difficult and varied environmental conditions, including high temperatures, cold temperatures, wind, and humidity in a sandy and rough beach terrain.

• Patrols beaches on utility-transport vehicles and 4-wheel drive vehicles to detect nesting turtles, live and dead stranded sea turtles in varied weather conditions such as strong winds, rain, and unstable beach terrain.
• Documents and transports nesting turtles, nests, stranded live and dead sea turtles.
• Safely lift, carry, drag, bury, and move live and dead sea turtles, sea turtle eggs and camping gear.
• May primitive camp overnight in shared, backcountry remote cabin or tent for 3-5 nights per week.
• Performs daily vehicle safety inspections which include checking fluids, check/repair tires, inspect safety gear, wash/refuel, and secure vehicles and communication radios after daily use.

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf

Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf

The Medical Support Assistant (MSA) position serves as a Consult Coordinator for Community Care. The MSA works collaboratively with other members of expanded health care teams (i.e., Patient Aligned Care Team (PACT), specialty care) including Community Care providers, pharmacists, social workers, dieticians, behavioral health staff, etc. to provide a robust interdisciplinary approach to care. Important interfaces and collaborations also occur with larger health care system providers including VA and non-VA specialists, hospitals, diagnostic and treating facilities, and community-based programs. The primary duties of the Medical Support Assistant (Advanced) may include but are not limited to:

• Maintains appointment schedules for Community Care.
• Communicates with Community Care providers to ensure they accept VA patients and payments.
• Prepares any required pre-appointment documents.
• Schedules the appropriate level of care and documents the schedule in the appropriate consult.
• Obtains medical documentation from community providers, scans to appropriate consult within the Computerized Patient Record System (CPRS) and alerts VA providers for continuity of care.
• Coordinates internal and external care between customers and providers.
• Processes consults following Office of Community Care procedures and guidelines and enters appropriate authorizations, if required, utilizing the correct Fund Control Point (FCP)/Obligation number and correct cost estimations.
• Supports patient safety standards using the correct Veterans Affairs identification of all patients through the use of two forms of identification, name and Social Security Number. The patient may also present the Veterans Healthcare Identification Card (VHIC) for identification.
• Validates and updates patient demographic information, either in person during check-in or over the phone, to decrease the incidence of returned mail due to incorrect addresses and inability to contact patient by phone due to incorrect number.
• Explains the VA's mandate to collect insurance information to Veterans, their families, and other eligible patients.
• Collects, scans, and updates health insurance information, serving a major role in the revenue process. The AMSA contributes to the revenue collection process by identifying patients with third-party insurance.
• Promotes Veteran registration for and utilization of My HealtheVet (MHV).
• Schedules Veteran appointments with community providers using VistA or other software scheduling options.
• Uses established business rules to schedule appointment for Veterans which includes clinic visits, consultations, and entries into the Recall Reminder system and Electronic Wait List (EWL).
• Complies with the mandatory training requirements for the outpatient scheduling processes.
• Ensures all appointments are scheduled timely and the provider and patient's desired dates are met.

Major Duties:

• Knowledge of state and federal criminal laws, including procedures, regulations, guidelines, and precedents related to admissibility of evidence and prosecution.
• Influences, motivates, and challenges others; adapts leadership styles to a variety of situations.
• Knowledge of the principles, methods, or tools for developing, scheduling, coordinating, and managing projects and resources, including monitoring and inspecting costs, work, and contractor performance.
• Plans, distributes, coordinates, and monitors work assignments of others; evaluates work performance and provides feedback to others on their performance; ensures that staff are appropriately selected, utilized, and developed, and that they are treated in a fair and equitable manner.
• Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

The Registered Nurse for Acute Care is responsible and accountable for all elements of the nursing process when providing and/or supervising direct patient care. Assesses, plans, implements and evaluates care based on age specific components. Assumes responsibility for the coordination of care focused on patient transition through the continuum of care, patient and family education, patient self-management after discharge, and supporting factors that impact customer satisfaction. Considers all characteristics of the individual, including age and life stages, state of health, race and culture, and previous experiences. Administers medications and procedures per established policies and guidelines. Influences care outcomes by collaborating with members of the interdisciplinary team. Core elements of performance include knowledge and active participation in the unit/program level quality improvement process and initiatives as well as customer service programs.

VA offers a comprehensive total rewards package: VA Nurse Total Rewards

Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory

Work Schedule: 8 and 12 hour shifts, to include days, nights, weekends and holidays
Compressed/Flexible: Available
Telework: Not Available
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required
Bargaining Unit: This position is part of the Bargaining unit.

WHAT IS THE TAXPAYER SERVICESDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Services Return Integrity and Compliance Services

The following are the duties of this position at the full working level.

• The incumbent serves as an analyst responsible for developing and/or interpreting guidance on program planning, execution, and evaluation for the compliance, accounts management and/or taxpayer education and communication functions.

• The employee plans, analyzes, determines cost/benefit relationships, and coordinates a variety of functions, operations, and teams.

• Independently studies problems facing operating unit functions or those of particular concern within the organization assigned. This may require coordinating input from activities outside the division and identifying new methods of performing work. This requires the incumbent to demonstrate analytical, technical, and process analysis skills.

• Analyzes assigned program areas to discern trends in program delivery. Consolidates report data to measure the effectiveness in meeting baselines or the degree to which program plans and achievements support strategic initiatives.

• Provides technical advice and staff assistance to executives, field managers, and employees in the assigned program area. Develops and prepares operating guidelines, instructions, and other material pertaining to assigned program areas.

• The duties may include, but are not limited to:
• Responsible for managing Agricultural Quarantine Inspection (AQI) and/or Domestic programs as follows:
• Designing regulatory, survey, control, and/or eradication efforts.
• Representing Plant Protection and Quarantine (PPQ) in cooperative programs.
• Developing survey, treatment, and/or inspection initiative in order to facilitate exports of agricultural products.
• Overseeing the planning and management of inspections, treatments, and survey/eradication programs as well as the enforcement of quarantines.
• Providing guidance to the first-level supervisors who initiate and modify techniques and procedures to meet changing program requirements.
• Developing and maintaining cooperative relations with customers, stakeholders, regulated entities, and other Federal and local governmental agencies.

Duties may include but are not limited to:

• Extensive knowledge of SWS and its programs as they relate to administrative functions.
• Detailed knowledge of the organizational structure of the VA at local and higher levels, in-depth working knowledge of VA policies and regulations especially those pertaining to SWS and its Programs.
• Knowledge and ability to apply patient privacy regulations and release of information procedures.
• Knowledge of medical terminology and usages, (in general, medicine, surgical, geriatrics, hospital terms, medical abstracts, abbreviations, nursing, social work, pharmacology, aging, and home health), spelling, grammar, and composition, and ability to determine and follow required formats for VA memos and reports.
• Ability to plan effectively, set priorities, coordinate activities, have a high degree of skill in oral and written communications with a variety of people of different backgrounds and comprehension, and present a positive image of the VA to the community. This may include clerical, technical, administrative, and professional people at all levels in the medical center and community agencies.
• Ability to adapt to changing situations, to modify plans and demonstrate flexibility in changing circumstances, while displaying a high degree of interpersonal skill.
• Knowledge of the duties, priorities, commitments, policies, and program goals of SWS staff, and ability to support these with a spirit of teamwork in performing non-routine assignments. Knowledge sufficient to recognize which information is or is not relevant to the problem at hand. Ability to perform, plan and organize work in situations where numerous demands are made.
• Knowledge required to coordinate the work of the office with other stakeholders, and for recognizing the need for such coordination in various circumstances.
• Thorough knowledge of statistical and analytical processes and deductive reasoning to conduct problem and trend identification and resolution.
• Skill in use of Microsoft Work, Outlook, and Excel programs, scheduling, and other VISTA packages as indicated by duties of the position. Ability to retrieve information from CPRS to assist field staff with information needs by phone.
• Skill in operation and routine maintenance of facsimile and copier machines, as well as personal computers and printers.
• Ability to identify safety issues related to patient/staff safety and acts appropriately to report unsafe conditions.
• Skill in applying basic data gathering methods, such as standard interviewing or surveying techniques, to collect various types of factual information.
• Excellent telephone and personal interaction skills to ensure tact and diplomacy in dealing with veterans, families, high level officials, staff and other administrative and clinical departments, representatives from private and community corporations, members of service organizations and other stakeholders.
• Plans and carries out the successive steps and handles problems and deviations in the work assignment in accordance with instructions, policies, previous training or accepted practices in the occupation.
• The work includes various duties involving different and unrelated processes and methods.