Total 2,028 Customer Service job vacancies in Gateshead, Tyne and Wear, NE10 0EX

Customer Service Advisor
Location: Gosforth (Hybrid working - fully on-site during training)
Hours: Monday - Sunday, 35 hours per week
Salary: £23,500
Contract: 6-month contract (January start)

Are you passionate about delivering exceptional customer service? Do you have experience handling complex financial queries, particularly in the areas of credit cards and savings? If you're ready to take the next step in your career, we want to hear from you!

I am recruiting on behalf of a leading financial services company, which is expanding its team. In this role, you will support customers with credit card and savings-related issues, especially in fraud cases, ensuring their accounts remain secure and protected.

What Will You Be Doing?

• Provide outstanding customer service through phone, email, and chat support.
• Respond to customer inquiries regarding credit card and savings accounts, transactions, and financial products.
• Offer guidance and information on credit card and savings account features, terms, and services.
• Assist customers with managing their accounts, including balance inquiries, transactions, payments, and fraud-related issues.
• Resolve customer complaints effectively, ensuring a positive resolution in line with company policies.
• Process account changes, including address updates, card replacements, and beneficiary changes.
• Maintain accurate records of customer interactions and transactions within the system.
• Ensure a high level of customer satisfaction through empathetic, professional communication.
• Have compassion, sensitivity and resilience when dealing with vulnerable customers or bereaved family members

What Do You Need to Apply?

• Proven communication skills, both verbal and written.
• Desired but not necessary experience in financial services, particularly with credit cards and savings products, or in fraud prevention is highly desirable.
• Strong attention to detail and a problem-solving approach.
• Empathy and professionalism, especially when dealing with sensitive or vulnerable customers.
• Ability to manage and resolve customer issues effectively and efficiently.

Additional Requirements:

• Must be able to pass a credit check and DBS check as part of the application process.

Why Apply?

• Opportunity to join a leading financial services company focused on customer care and fraud prevention.
• Full training and support provided to help you succeed.
• Make a meaningful impact in safeguarding customers' financial security.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

• Job Tittle: Customer Service Advisor
• Location: Gateshead
• Salary/Hourly Rate: £11.62
• Job Type: Temporary to be permanent for right candidates
• Working hours/days: 8 hours between hours of 8am and 8pm Monday to Sunday (weekend work including)

HR GO Recruitment are looking for an enthusiastic and energetic character to join one of the customer service companies based in Gateshead as an Customer Service Advisor.

The ideal candidate will be customer service focused, able to work as part of a team or individually with good negotiation skills. You will be responsible for handling emails and queries in a polite and professional manner.

General Duties of Customer Service Advisor:

• Respond to customer emails professionally and in a timely manner.
• Provide clear guidance on payment processes.
• Collaborate effectively both within a team and independently.

General Requirements of Customer Service Advisor:

• Be self-motivated and work towards targets.
• Excellent listener and communicator.
• Previous experience in fast paced office/call centre environment.
• Strong customer service skills.

If you are interested in the Customer Service Advisor based in Gateshead hit the 'apply now!' button for an immediate interview!

Join our Customer Service Team!

£11.44 per hour and after 12 weeks hourly rate will rise to £12.30 per hour.

• The role is full-time (37 hour per week).
• This role is office-based role and requires you to be onsite in Wearside House, Riverside Place, Freemans Reach, Durham, DH1 1SL

We are looking for a positive, flexible, and customer-focused individual to join our busy call centre as a Customer Service Advisor.

In this role, you will be responsible for providing excellent customer service to our customers, resolving their queries in a timely and efficient manner. You will also be responsible for working with other team members to ensure that we meet our customer service goals.

The role is full-time (37 hours per week). There are part time shift options available (27.5 hours per week). Shift Pattern to cover the following working hours: 5 days out of 7, between 8am-8pm Monday- Friday and between 8am- 6pm Saturday-Sunday. Weekend working is required, and shift pattern will be discussed during your video interview.

What we offer:

As a valued employee of the Manpower, you'll have access to a range of amazing benefits;

• We offer a pre-12-week arrangement of 25 days annual leave per annum, which will increase to 33 days post 12 week arrangement.
• Staff discounts (range of lifestyle goods and services)
• Pension contribution
• Personal Accident Insurance
• Eye care vouchers
• Referral Schemes
• Save-As-You-Earn-Scheme
• MyPath Development programme (our Global Programme through dedicated Talent coaches that have been accredited to guide employees through a portal of specifically identified online courses through PowerYou training portal)

What we are looking for:

Ideally you will have worked in a customer service role before, but if this is your first role or a career change don't worry as we provide all the training and support, you'll need.

At a minimum you should have:

• A positive attitude and a can-do spirit
• Flexibility and the ability to adapt to new situations
• Excellent communication skills, both written and verbal
• The ability to work independently and as part of a team
• A passion for providing excellent customer service

If you love helping people and are looking for a challenging and rewarding career, we would love to hear from you!

Apply now!

Manpower UK is acting as an Employment Business in relation to this vacancy.