Total 3,545 Customer Service job vacancies in GARDEN ISLAND

You are entrusted with the responsibility to lead in the strategic directions, manage the manpower and oversee the daily operations of the assigned Active Ageing Centre (AAC) to fulfill its intended purposes as stipulated by the funders and Loving Heart (LH).

Responsibilities:

1. Staff Management

• Collaborate with HR to recruit and develop centre staff, ensuring each team member’s strengths and potential are maximised for effective and efficient deployment in the AAC.
• Champion a learning culture within the team by providing guidance and support to enhance staff capabilities and build capacity.

2. Strategic Planning (Community Outreach and Stakeholder Management)

• Develop a comprehensive Community Outreach Plan to achieve the annual targets for AAC 2.0.
• Oversee the planning of communication and publicity materials to promote the Active Ageing Programmes.
• Formulate strategies for asset mapping to reinforce existing relationships, identify and connect with new community partners, and cultivate sustainable partnerships to support services for seniors.
• Take a proactive role in engaging and maintaining partnerships with community stakeholders to better meet seniors’ needs.

3. Centre Operations

• Lead regular reviews, planning, and evaluation of programme rollouts at AAC, ensuring all activities (both within and beyond the Centre) align with the AAC 2.0 service guidelines.
• Oversee the systematic collection and documentation of data for reporting purposes, ensuring timely and accurate reporting.
• Closely monitor each centre’s Key Performance Indicators (KPIs), implementing measures to gather and report data within the designated timeframes.
• Manage the allocated budget with a focus on adherence, optimising resource use and ensuring all expenditures align with planned budgets.

4. Other Duties

• Perform any other responsibilities as assigned by reporting officer

Qualifications & Requirements:

• Degree or Graduate Diploma in the field of Social Sciences (i.e. Social Work/ Gerontology) preferred
• At least 4 years of experience in direct operational roles such as running a social service-related Centre (preferably in the area of Eldercare)
• Prior supervisory experience, with at least 2 staff reporting to him/ her
• Strong stakeholder management skills, able to develop and build relationship with wide variety of community partners
• Knowledge in financial management – adherence to allocated budget and ensure cost-effectiveness
• Strong administrative skills – good documentation and report writing
• Proficient in Microsoft (Word, Excel and Powerpoint)
• Enjoy working with seniors
• Good problem-solving skills
• Strong interpersonal skills, a team player, yet able to work independently.
• Strong communications skills, preferably bilingual.
• Dynamic, quick thinking, adaptable and responsive to change.
• Enthusiastic and self-motivated.

• MNC, Tuas, Transport (2 ways)
• Heavy travelling, Good exposure and opportunities
• Basic $3800 - $5000,overtime claim
• Overseas allowances, mobile allowance
• Performance bonus
• No experience can apply, On-the-job training

Role & responsibilities:

• Support the Senior/ Service & Commissioning Engineer on site.
• Provide technical expertise and carryout service order assignments from the Service & Commissioning Manager/ Service & Commissioning Coordinator
• Field representative of the company to evaluate, troubleshoot, analyze, repair, test, and return equipment to service as required or instructed by a service order in a safe and effective manner.
• Create daily reports about the performed service tasks and all related issues and send them to the Service Mailbox
• Complete all the required documentation & write reports regarding the work

Requirements:

• Minimum a Degree in Electrical, Electronic, Computer Science or equivalent
• Good, basic, technical insight into electrical, hydraulic and basic mechanical engineering fundamentals
• 1yr of relevant experience in Marine/Oil & Gas industry
• No experience can apply as on-the-job training is provided
• Good communication skills
• Analytical and systematic approach to problem solving
• Basic understanding of programming and industrial control systems is a plus
• Willing to travel abroad heavily
• Willing to work overtime
• Having a great desire to gain more knowledge and skills
• Positive, solution driven, hands on attitude.
• Can work well in a team but having a great level of self-management and independence

Interested applicants, please send your profile to samantha.tay@cvistahr.com

As the Head of Community Care at Loving Heart, you will lead and oversee the strategic direction, programme development, and service delivery for community care initiatives.

This includes driving comprehensive case monitoring, building and managing stakeholder relationships to create a strong referral network, and developing impactful programmes for vulnerable individuals. Reporting to senior leadership, you will play a pivotal role in aligning services with Loving Heart’s mission and community care goals.

Responsibilities:

1. Strategic Case Monitoring

• Lead and refine case monitoring processes to ensure vulnerable individuals receive holistic, tailored support based on their unique needs.
• Oversee the development and review of personalised care plans, coordinating interventions that address social, health, and lifestyle needs.

2. Stakeholder Engagement & Partnership Development

• Build and sustain productive relationships with key stakeholders, including healthcare providers, social services, and community partners, to create a comprehensive referral network.
• Engage with stakeholders to streamline service delivery and increase support for vulnerable community members.
• Act as a key representative of Loving Heart in stakeholder meetings and community outreach efforts, enhancing visibility and strengthening partnerships.

3. Programme Development & Implementation

• Direct the design, implementation, and evaluation of programmes to meet the needs of vulnerable community members, ensuring alignment with the organisation’s values and strategic goals.
• Guide community outreach initiatives and identify new programme opportunities based on evolving community needs.
• Oversee needs assessments to ensure programme relevance and impact.

4. Leadership & Team Development

• Lead and mentor the Community Care team, fostering a culture of learning and growth that builds capacity and enhances team skills.
• Ensure comprehensive documentation and reporting on programme activities, case monitoring, and outcomes to meet internal and funder requirements.

5. Other Duties

• Perform any other responsibilities as assigned by reporting officer.

Qualifications & Requirements:

• Advanced qualification in Social Work, Community Care, Gerontology, or a related field
• 4+ years of experience in community care, social services, or a related sector, with a focus on vulnerable populations
• Demonstrated experience in partnership and stakeholder management
• Strong programme development and evaluation skills
• Excellent communication, leadership, and interpersonal skills
• Proficiency in data management and Microsoft Office tools

1) Conduct routine services and machine maintenance

2) Repair or replace machine transmissions, brakes, engines and other associated parts

3) Change engine and hydraulic oil, brake checks etc

4) Troubleshoot, repair, service and commissioning of equipment.

* Knowledge of diesel engine components and operational mechanisms

* Problem-solving ability

* Physically fit

Job Highlight

• Basic Salary + High Commission + Variable Performance Bonus (earn up to $4000)
• 5 days/6 days work week
• Medical Benefits, Insurance Coverage
• Staff Purchase Discounts

Responsibilities:

• Attend to customer request and enquiries on Computer Components / Repair Service / PC Customisation
• Recommend the ideal Computer Components to customer according to their individual preference through knowledge sharing
• Maintain good relationship with customers to build customer loyalty
• Basic housekeeping of work area
• Assist in retail operations, e.g. stock take
• May be required to be involved in Trade Fair and related events

Knowledge & Skills:

• Possess good communication & interpersonal skills and is a team player
• Presentable disposition & well-groomed
• Retail sales target achievement
• Customer relationship management – maintain and create new customer profile
• Ensure inventory management for individual counter
• Ensure excellent customer service is given to the customers (e.g. product knowledge)

Location: Alexandra Road
Working Hours: 10AM to 7PM
Working Days: 6 days work week; Must work on Saturday and Sunday; Off day on Thursday

Job Summary:
We are seeking a friendly and organized Front Desk Receptionist to join our vibrant dance studio team. This role is pivotal in creating a welcoming atmosphere for our customers while efficiently managing inquiries and sales.

Key Responsibilities:

• Answer customer inquiries and provide information about classes, schedules, and studio policies.
• Address customer needs and resolve issues promptly to ensure a positive experience.
• Sell dance packages and handle renewals, maintaining accurate records of transactions.
• Maintain the front desk area and ensure it is well-organized and inviting.
• Collaborate with instructors and staff to coordinate schedules and special events.
• Perform administrative tasks as needed to support the daily operations of the studio.

Qualifications:

• High school diploma or equivalent; additional education or experience in customer service is a plus.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Proficiency in Microsoft Office and familiarity with scheduling software.

Compensation:

• Basic Salary: $2,500 per month
• Commission on sales of packages and renewal deals

Benefits:

• Annual Leave: 14 days
• Bonus: Annual Wage Supplement (AWS)

Job Description & Requirements:

• PC / Notebook / AIO system diagnostic.
• Assist and advising customer the best solution for their repair / upgrade / customization.
• Handling of hardware and software installation.
• Training will be provided.
• Basic Salary + High Commission + Variable Performance Bonus
• 5 days/6 days work week
• Medical Benefits
• Staff Purchase Discounts

Reporting to the Centre Supervisor, you will work collaboratively to support the daily operations of the assigned Active Ageing Centre (AAC), ensuring its activities and services align with the objectives set by funders and Loving Heart (LH).

Key Responsibilities

1. Programme Facilitation

• Conduct active ageing programmes within and beyond the centre to engage seniors.
• Provide befriending and buddying services to frail and vulnerable elderly in their homes.

2. Social Support & Community Engagement

• Serve as a social connector, supporting seniors in adhering to health plan recommendations through social and lifestyle interventions.
• Conduct community outreach and assess the needs of elderly residents within the designated service area.
• Make referrals to appropriate services for elderly individuals in need of further assistance.

3. Administrative & Reporting Duties

• Enrol new members, maintain accurate attendance records, visitation notes, and compile data or statistics required by funders.
• Manage invoicing, fee collection, cash handling, and banking.
• Oversee documentation, including report submissions, claims, and filing. Assist with audit preparations and documentation.

4. Centre Operations

• Perform various tasks to ensure the smooth operation of the centre.
• Undertake additional responsibilities as directed by the reporting officer.

Qualifications & Requirements

• Relevant qualification in eldercare or social services
• At least 1 year of experience in direct operational roles, especially in eldercare, including programme facilitation and needs assessment
• Experience in stakeholder management, particularly with community partners
• Proficiency in Microsoft Office
• Strong administrative and problem-solving skills
• Excellent interpersonal and communication skills; team-oriented yet capable of working independently
• Enjoys engaging with seniors and volunteers
• Bilingual abilities with proficiency in dialects preferred

Responsibilities:

• Monitor commercial pipelines daily for new and upcoming robot deployments.
• Allocation of Service Engineers for deployment processes and adjust resource allocation as needed.
• Coordinate customer User Acceptance Tests (UAT) and manage UAT documentation.
• Organize customer training on robot handling and software platforms, including logistics.
• Preparation of necessary documentation prior to robot live operations on customer sites.
• Compile Product Performance Reports for customers on a regular basis.
• Allocate Service Engineers for routine Robot Preventive Maintenance.
• Monitor and escalate open Robot Issues to ensure timely resolution.
• Maintain accurate records of customer requests, robot performance, and issue resolutions in a ticketing system.
• Collaborate with team members to maintain an updated deployment schedule.
• Ensure timely execution and reporting of onsite activities, including issue resolution and preventive maintenance.
• Assist in the preparation of purchase order documents for robotics equipment, supplies, and services.
• Contribute to and maintain an organized system for customer support documentation, including FAQs, user guides, and troubleshooting guides.
• Undertake ad-hoc duties as required to support robot operations, including coordinating deliveries and providing operational support.

Requirements:

• Required: Diploma in engineering, business administration, or a related field.
• Preferred: 2 years of experience in project coordination, operations management, or a similar role (fresh graduates may apply).
• Strong organizational and multitasking abilities, capable of managing multiple operational tasks concurrently.
• Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams and stakeholders.
• Ability to thrive in a fast-paced and dynamic work environment.

Job Description

The Occupational Therapist will provide support and interventions to persons with disabilities at the Enabling Business Hub. He/She is committed and service-oriented and works in collaboration with other agencies and partners to support persons with disabilities in providing training and job placement support. He/She will work closely with other Allied Health Professionals in supporting persons with disabilities towards gainful employment.

Job Responsibilities

Assessment

• Conduct intake assessment to assess client suitability for enrolment

• Conduct review and discharge assessment

• Conduct other assessments appropriate to the setting

• Conduct environmental scans and employment-related need assessments

Intervention

• Individual intervention

• Group intervention

• In-class support

• Providing environmental modification and adaptation where applicable

• Intervention carried out in the therapy room/ in the classroom

• Support, implement and evaluate employment-related development initiatives

Therapy outcome

• Crafting therapy outcomes based on holistic care & assessments

• Recommend therapy program suitable to clients

• Prepare the assessment reports/ recommendations

Job Requirements

• Recognized Degree or Diploma in Occupational Therapy

• Qualified as Full-Registered Therapist under the Allied Health Professional Act

• At least 2 years of experience

• Passionate in working with persons with disabilities

• Passionate about inclusionary practice and implementation of intervention strategies

• Good communicator and possess good interpersonal skills

• Have initiative and able to work independently and yet be a good team player

Customer Service Executive - Full Time

We're looking for a meticulous and independent individual to join our team.

You will be in charge of attending to customer's emails

• Reply to all online enquiries and is responsible for efficient, prompt and thoughtful response to customers.
• Handle and resolve customers' complaints, provide appropriate solutions, and follow up to ensure resolution.
• Process exchanges, returns and issue credits
• Uphold efficiency and customer satisfaction.
• Handle and process customer's exchanges and returns efficiently.

Some traits that we are looking for:

• Positive with a willing to learn attitude
• Strong communication & interpersonal skills
• Customer-orientated and passionate
• Ability to solve issues efficiently
• Has a high level of professionalism, work ethics and honesty
• Meticulous

Requirements:

• A strong interest in fashion
• Good command of English
• Min education: Diploma
• Basic Excel Skills required
• Able to work independently
• Minimum commitment of one year
• Only Singaporeans or Perm Residents
• May be required to work on weekends

How to apply:

Send your application to: admin@thestylesoiree.sg

Responsibilities:

• Provide 2nd level onsite troubleshooting support in response to escalation from helpdesk to ensure consistently meet customer response / resolution times and objectives based on SLA
• Coordinate with equipment vendors and 3rd part suppliers to resolve issues
• Attend to customer enquiries (through phone and email) and follow-up on outstanding issues closely while ensuring that customers are kept updated on the progress
• Maintain call log database system and ensure all unresolved problems are escalated to the senior engineers
• Participate in adhoc projects when required

Requirements:

• Possess NITEC certification or Diploma in IT or relevant discipline
• Experience in desktop support and good working knowledge in Windows OS, Basic Network experience
• Minimum 2 to 3 years experience in customer support environment will be an added advantage
• Able to work under pressure and independently in a team environment
• Must be able to work in a fast-paced and dynamic environment
• Willing to travel around Singapore to multiple sites
• Able to work on rotating shifts

Duration: 5 months

Responsibilities

• Responsible for managing payroll systems, processing monthly payroll cycle (AU & SG), and ensuring all legislation is followed.
• Assisted in compliance audits and ensured HR policies were followed.
• Manage the complete employee onboarding and offboarding procedures to facilitate smooth employee transitions.
• Work closely with key stakeholders and provide HR guidance to develop a robust understanding of the business and employees’ needs.
• Administer HR administrative and operational matters and implement HR policies and procedures.
• Managing employee relations, which may include addressing complaints, resolving disputes, enforcing company policies, and mediating employee complaints
• Manage the organization’s employee database and prepare reports as needed.
• Assists with planning and executing special events such as organization-wide meetings, employee recognition events, holiday parties, and social activities.
• Support annual HR Cycle Performance Management processes in close collaboration with APAC HR Business Partner.
• Support Learning and Development planning and execution as required.
• Support APAC HR Business Partner in implementing any prevailing/arising business needs and potential initiatives.
• Regularly communicate HR-related topics to employees.
• Coordinate and manage ad hoc HR projects as needed, ensuring they are completed on time and within budget.

Requirements:

• Excellent communication and interpersonal skills with a solid ability to engage and influence stakeholders at various levels.
• 4+ years’ experience as an HR generalist, with at least 2 years of AU payroll experience
• Attention to detail and result-driven
• Proficient in Outlook, Microsoft Excel, Word, PowerPoint, and payroll systems (Papaya Preferable)
• Collaborative and comfortable with hands-on administration with multiple priorities.
• Minimum of a Bachelor’s degree or equivalent in Human Resources, Business, or Organisation Development

We are seeking a Lead Application Support Engineer to to manage and oversee the smooth operation of critical applications, ensuring seamless user experience and system functionality.

• Competitive remuneration package (up to $6,300 + AWS + VB).
• Hybrid working arrangement.
• Leadership Role: Take charge of support operations and lead a dedicated team.

Responsibilities:

• Oversee and manage a 24/7/365 level 1 application support team, ensuring continuous support for both applications and systems.
• Participate in the recruitment and management of staff, including planning and organizing shift rotations.
• Train team members on the application's functionality, interface, and features, ensuring they are equipped to handle support tasks.
• Ensure team members provide adequate support to end-users, while also delegating tasks and responsibilities effectively.
• Take full ownership of all issues raised, ensuring they are resolved, regardless of which development team or vendor is responsible.
• Act as the primary point of contact for both technology teams and end-user clients on a day-to-day basis.
• Maintain and update a knowledge base of known issues, defects, and troubleshooting techniques, and ensure problem tickets are properly managed.
• Handle escalations effectively and manage client expectations to ensure smooth operations.
• Debug and improve application code when necessary to resolve issues or enhance functionality.

Requirements:

• Singaporean only.
• Bilingual in English and Mandarin to handle Mandarin-speaking clients.
• Minimum of 3 years experience in relevant roles.
• Prior experience in supporting Web-based applications.
• Experience with some programming languages and willingness/ability to learn.
• Familiarity with IT industry practices and methodologies (ITIL foundation certification will be an added advantage).

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:

• Contact you about potential opportunities.
• Delete personal data not required at this application stage.
• To withdraw consent, email dpo@scientecconsulting.com.
• All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Wong Vi Yin (Vanessa) – R24123532
ScienTec Consulting Pte Ltd – 11C5781

ABOUT THE NATIONAL INSTITUTE OF EDUCATION (NIE)

The National Institute of Education (NIE), Singapore, is Singapore’s national teacher education institute, and we are proud to be an integral part of the nation’s education service. We play a key role in the preparation of teachers and in the provision of teacher professional and school leadership development programmes. We are committed to our vision of being An Institute of Distinction: Leading the Future of Education, and our mission to Inspire Learning, Transform Teaching and Advance Research. Read more about NIE here.

We are seeking a pedagogically minded and dedicated Senior Learning Strategist / Learning Strategist. Reporting to the Learning Strategist Manager, the appointee collaborates with faculties to design and develop cutting-edge blended learning experiences, providing strategic guidance for implementing innovative digital teaching and learning practices across NIE.

Additionally, the appointee will work closely with fellow Learning Strategists and the other teams in the department to research, develop, and present innovative and pedagogically sound design solutions to stakeholders, in pursuit of enhanced practice and outcomes. The candidate should be familiar with the training and adult education landscape, be adept at facilitation and possess a commitment to staying up to date on higher education best practices. This is a 2-year contract position.

Responsibilities

Build Evidence-Based Innovation in Teaching & Learning within NIE

a) Collaborate with fellow Learning Strategists to:

• Research adult learning theories, strategies, data, and appropriate educational technology tools to design, develop, and facilitate impactful face-to-face and online tech-enhanced workshops for faculty.
• Assess the learning needs of IN-Learning specialists in learning design and emerging technology.
• Design, develop, and facilitate engaging initiatives to support IN-Learning specialists in building their expertise in learning design and emerging technology.

b) Collaborate with NIE faculty to:

• Identify learning needs for courses they teach.
• Propose frameworks, new/enhanced learning outcomes, tech-enabled teaching and learning strategies, and assessments as part of course redesigning.
• Propose appropriate educational technology to overcome gaps and enhance the learning outcomes of the courses.
• Achieve constructive alignment of the learning outcomes with the learning activities and assessment in their courses.

c) Collaborate with cross-functional teams to:

• Assess faculty capability development needs through qualitative and quantitative data analysis, to inform their work in designing, developing, and evaluating learner-centered blended learning experiences and fostering assessment literacy.
• Research, develop and present evidence-based and innovative design solutions with the project team to stakeholders.
• Research and evaluate frameworks and educational technology tools for implementation to optimize and innovate teaching, learning and assessment practices in NIE.
• Research, write grant proposals and develop tech-enabled learning solutions.
• Work together on initiatives with IN-Learning's Engagement, Planning and Research team to share learning sciences knowledge and improve practices institute-wide.
• Carry out action research by:
• conceptualizing frameworks and methodologies
• designing evaluation instruments
• gathering and analyzing data (e.g. Learning Analytics)
• formulating decisions to improve the effectiveness of learning experiences and our Capability Development initiatives
• Contribute to special projects on teaching and learning, as required.

Keep Up with Learning Sciences and Innovative Teaching and Learning Practices

• Stay current on learning sciences, innovative teaching and learning practices in higher education (e.g., personalized learning, adaptive learning, e-assessment, hybrid learning, learning analytics, and Artificial Intelligence).
• Foster a culture of continuous learning within the team by providing opportunities for professional development and encouraging knowledge sharing.

Requirements

• A University degree, preferably in Instructional Design, Education or Learning Sciences and Technologies. A master’s degree is preferred.
• A minimum of 2 years of experience in instructional design, teaching and learning, within a higher educational setting or with adult learners. Proven ability to manage successful learning projects.
• To be considered for the Senior Learning Strategist position, candidates should:
• Possess at least 5 years of experience in instructional design, teaching, learning, and the adult education landscape.
• Possess a proven track record of managing complex learning projects.
• Demonstrate experience in a mentorship role and in leading complex projects.
• Expert knowledge of applying Adult Learning theories in the design of Blended Learning experiences.
• Possess strong research skills.
• Proven track record in designing and facilitating faculty development workshops for diverse audiences.
• Possess strong written, verbal, and presentation skills.
• Strong knowledge of emerging educational technologies for teaching and learning.
• Excellent time management skills to meet multiple deadlines simultaneously and consistently deliver high-quality results.
• Excellent organizational and project management skills.
• Experience in facilitating both face-to-face and online sessions.
• Familiarity with Learning Management System and a demonstrated ability to rapidly learn new tools and processes with minimal support.
• Demonstrate excellent interpersonal skills and strong problem-solving abilities.
• Highly motivated, able to work independently yet also a strong team player.
• A strong desire to learn, acquire, and share new knowledge.
• Maintain a positive attitude and work effectively under pressure to meet deadlines.

Application

We regret that only shortlisted candidates will be notified.

Other Information

NIE staff can take chartered buses at their own expense from or near their homes to the NIE campus. This is subject to availability of seats.