Total 68 Customer Service job vacancies in Fort Sam Houston, Texas

Major Duties (To include but not limited to):

• Leads the provision of nursing care to patients with complex care needs utilizing the nursing process in alignment with the ANA Standards of Nursing Practice.
• Improves Veteran/patient driven care by resolving experience issues such as coordination of care, timeliness or process issues, common themes of dissatisfaction, or environment of care concerns for the immediate practice setting.
• Serves as an advocate for patients, families, and caregivers, improving outcomes for the immediate practice setting.
• Leadsthe implementation of high reliability principles and I CARE valuesto increase consistency of care delivered and improve patient outcomes.
• Demonstrates the ability to improve the effectiveness of communications and interactions with others, to inspire their cooperation and confidence to ensure safe and effective outcomes in the current practice setting.
• Considers alternative courses of action. Respectsthe opinions, abilities, and contributions of others. Encourages individual growth and development.
• Expands knowledge base and practice evaluation through mentoring, precepting, and/or teaching to improve outcomes in the immediate practice setting.
• Takesresponsibility for personal and professional career goals. Supportsthe professional growth of others.
• Applies evidence-based practice/research resulting in improved outcomesin the immediate practice setting.
• Leads patient care improvement through monitoring, analyzing, and evaluating care outcomes in the immediate practice setting.

• Performs contract management oversight and surveillance of assigned PEO STRI maintenance and sustainment contracts.
• Ensures integration within the Command/Installation senior training leadership team.
• Serves as the Contracting Officer's Representative (COR) or alternate COR for all assigned projects.
• Provides the project guidance and priorities and reviews documentation in support of the goals of PEO STRI to include user activities.
• Ensures that PMs are made aware of installation shortfalls that will impact new device fielding and upgrades to existing devices.
• Keeps PEO STRI aware of changes at the installation that will impact training enabler requirements.
• Manages the logistical support contract quality assurance surveillance program (QASP) for the installation.
• Prepares and presents formal and informal information and decision briefings to the Installation/Activity Commanders.

• The duties may include, but are not limited to:
• This position will consist of approximately 50% field and captive animal studies, 30% laboratory work, and 20% data analysis, management, and archiving.
• Perform a variety of field, captive animal, and laboratory procedures, including the use of BSL-2 and BSL-3 animal and laboratory facilities.
• Work independently in the field and laboratory with minimal supervision.
• Prepare and conduct field and captive animal studies designed to assess the risk of pathogen transmission among wildlife, domestic animals, and humans.
• Use PIT tags and animal trapping devices such as mist nets, target nets, crow traps, Sherman traps, Tomahawk traps.
• Immobilize and euthanize under field conditions; collect and process biological specimens (e.g., blood and tissue).
• Handle specimens that potentially contain infectious agents, such as viruses and bacteria.
• Comply with Biosafety and Biosecurity Procedures, Good Laboratory Practices, Animal Welfare Act, Endangered Species Act, National Environmental Policy Act, and applicable state and federal laws.
• Identify, analyze, and troubleshoot problems encountered in the field, in animal studies, or in the laboratory.

• Reviews and analyzes complicated accident reports and related safety information.
• Tracks accident and loss reports within the Center and the field to ensure they are completed.
• Ensures the recommendation tracking database is complete, accurate, and consistent.
• Review safety information to assure accuracy of reported conclusions and recommendations based on findings.
• Compiles and summarizes safety-related data into various spreadsheets and reports.
• Perform recording and editing that must be of high quality since it supports the Army safety program and accident prevention.

• Plans, organizes, and directs the activities of the administrative section, ensuring that support services complies with legal and regulatory requirements and meets customer needs. Develops goals and objectives that integrate organization and support services objectives.
• Exercises supervisory personnel management responsibilities. Advises and provides counsel to employees regarding policies, procedures, and directives of management. Selects or recommends selection of candidates for vacancies, promotions, details, and reassignment in consideration of skills, qualifications, and mission requirements.
• Represents the squadron) with a variety of installation and functional area organizations. Establishes, develops, and maintains effective working relationships with other section supervisors.
• Plans, organizes, and provides a variety of services in support of all operative elements of the 733 Security Forces Squadron (SFS). lnterprets instructions, regulations and policies and develops and implements working procedures lAW those instructions, regulations and policies.

• Prepare cold foods such as sandwiches, salads, desserts, and beverages for patients, staff, and hospital visitors.
• Perform tray assembly duties including preparation, assembly, and delivery with regard to dietitians' orders.
• Pick up trays following meal completion, remove food from patient trays for dishwashing preparation, and then readies cart for next meal.
• Maintain clean workspace in compliance with established food safety regulations.

• Conducts interviews with loan applicants, reviews loan applications, and makes preliminary inquiries to develop factual information to assess the eligibility of applicants.
• Providing technical advice, guidance, and credit counseling to loan applicants and borrowers.
• Has delegated loan approval authority to approve loans within a specific limit.
• Applies knowledge of agency farm loan programs and eligibility requirements.
• Applies technical knowledge of farm financing and credit, financial management concepts and practices, farm operations, land use and value, production and marketing of various crops and livestock, and prices and markets in the serviced farming areas.
• This position works in a developmental capacity receiving on-the-job and classroom training in the administration of farm loan programs.
• These positions assist the Farm Loan Manager in administering farm loan programs in a USDA Service Center serving one or more Counties.
• Upon completion of training program, FLOs may be reassigned, at any time, to a different duty station if workload activity changes or vacancies occur.

• Serves as the Service Center technical authority on the Farm Loan Programs and the primary point-of-contact on all farm loan issues addressed in the counties serviced;
• Supervises and directs the work of a subordinate staff responsible for making, servicing, and liquidating loans under FSA farm loan authorities;
• Has delegated loan approval authority and performs the full range of loan specialist duties;
• Attends public meetings with various groups and associations, and performs public relations and outreach efforts in the geographic areas serviced;
• Has knowledge of the technical and administrative concepts, principles, and practices of farm loan and financial management;
• Has knowledge of farm operations, land use and value, and production and marketing of various crops and livestock.

• YOU WILL/MAY:
• Ensure that regulated establishments produce a safe product by executing appropriate inspection methods, determining non-compliance with regulatory requirements, documenting noncompliance and initiating enforcement actions, where warranted.
• Verify that meat and poultry slaughter and/or processing establishment's Sanitation Standard Operating Procedures (SSOP) and Hazard Analysis and Critical Control Point (HACCP) Plans meet regulatory requirements.
• Execute Sanitation Standard Operating Procedures (SSOP) and Hazard Analysis and Critical Control Point (HACCP) Plans effectively to prevent unsanitary conditions and adulteration of product.
• Review records, observe plant operations and conduct hands-on verification to ensure compliance with regulatory requirements and prepare detailed documentation (Non-Compliance Records) of non-compliance with regulatory requirements.
• Determine when regulatory control action is necessary. You will assess whether the plant's corrective or preventative actions are acceptable and effective, if there are trends in noncompliance, or if an enforcement action is warranted.
• Conduct regulatory oversight activities inside plants in matters relating to other consumer protections (e.g., economic adulteration and misbranding).
• Have contact with plant managers, owners and others to explain legal and regulatory requirements, discuss operation of the plant's SSOP, HACCP plan and other food safety programs.
• Communicate and defend determinations on non-compliance issues and discuss plans for addressing non-compliance.
• Work with a variety of individuals to resolve problems, clarify differences of interpretation concerning HACCP and other food safety or consumer protection requirements.
• Advise other Agency inspectors, supervisors and officers on inspection and enforcement matters for which you are involved.
• Conduct various samplings, surveys and tests to obtain pertinent data on potential problem areas, industry trends, or other issues of current interest to the Agency.
• Be involved in performing health and safety verification sampling and tests for detection of specific microbes (e.g., salmonella, listeria, etc.), residues or contaminants.
• Assure that products approved for import are in full compliance with all applicable Federal regulations governing the importation of meat and poultry products.
• Authorize entry of all meat or poultry products considered to comply with Federal regulations or refuse entry of any products which violate any of the requirements for admission into this country.
• Coordinate with other Federal agencies (e.g., the Animal and Plant Health Inspection Service (APHIS) and U.S. Customs and Border Protection (CBP) on such matters as animal health restrictions and refused entry lots.

• Provides guidance and services to support the mission of Directorate of Human Resources.
• Provides administrative and management advisory services relative to policies and procedures.
• Maintain an awareness of and evaluates the condition of various internal operating processed, procedures, and actions.
• Responsible for the day-to-day management of critical administrative programs and payroll systems in support of the organization and its' employees.
• Serves as a coordinator, manages civilian training requirements, oversees mandatory training, and has expert working knowledge of the various electronic automation systems.

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf
Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf

Incumbent is responsible for assuring that various aspects of staffing, training, compliance, reporting, quality assurance, and budgetary initiatives are met. These activities directly affect the revenue cycle, patient access to care, hospital performance goals and objectives, as well as VHA public image. The incumbent plays an integral role in identifying and developing ways to resolve problems with the administrative and clinical staff on access, customer service, patient flow, revenue, and data validation issues. Their work also impacts processes, action plans, monitoring, and reporting. Failure to perform these duties properly could result in the Veteran not receiving the treatment to which they are entitled or priority access to care to which they are entitled. The lack of coordination provided by this employee could have a negative impact upon clinical and/or administrative functions. A large part of the duties of the incumbent is acting as a receptionist at the clinic, either face-to-face or telephonic, requiring excellent customer service skills. The work requires a high degree of judgment in responding to both employee and patient concerns and providing solutions to process problems as they affect day-to-day operations. The work is mostly sedentary and is performed in various outpatient clinic or office settings responsible for treating patients with a wide variety of medical problems. The performance of daily rounds to the assigned clinic areas is required. This may include frequent visits to off-site clinics to fill-in for or interact with the Clinical Support Section employees and clinical/administrative staff in these areas. Maybe required to work staggered shifts and/or weekend clinics in support of access to care initiatives.

Work Schedule: Monday - Friday, 8:00am - 4:30pm
Recruitment Incentive (Sign-on Bonus): Not Authorized
Permanent Change of Station (Relocation Assistance): Not Authorized
Pay: Competitive salary and regular salary increases
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year). Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: 000000

The RN Care Coordinator provides care coordination for veterans who are assigned to a Geriatric Patient Aligned Care Team (PACT). Coordination of care and services for veterans that includes but is not limited to veterans with chronic disease, veterans with limited functional status, complex medical, psycho-social and/or mental health needs, severely-injured service members and veterans, and veterans with intensive continuing care needs that will require coordination of and referrals to various levels of care. The incumbent begins the coordination process at the time the patient is identified and works collaboratively with staff within the Patient Aligned Care Team as well as staff throughout the Veterans Health Administration (VHA) facility that may also be involved in his/her care, staff from other VHA facilities, Military Treatment Facilities, and referring facilities/community agencies. The RN Care Coordinator completes an assessment of functional status, acuity level, prognosis, and assesses the need for treatment services and resources. The RN Care Coordinator initiates contact with the veteran and/or caregiver to assist and ensure best clinical outcomes, quality of life, and a seamless transition between facilities and levels of care. The RN Care Coordinator monitors veteran's status and health services use while the veteran is receiving care from the PACT. The incumbent communicates and collaborates with the Interdisciplinary Team to develop and coordinate the treatment plan for veterans in the inpatient or outpatient setting.. The incumbent, in collaboration with the Interdisciplinary Team, is responsible for coordinating performance improvement initiatives and for collecting relevant data required for Commission on Accreditation of Rehabilitation Facilities (CARF) certification and Joint Commission on the Accreditation of Healthcare Organizations (JCAHO) standards. The RN Care Coordinator provides appropriate care for the veterans, taking into consideration diagnosis and physical, psychosocial, spiritual, cultural, environmental and social support needs.

VA offers a comprehensive total rewards package: VA Nurse Total Rewards

Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory

Work Schedule: Monday-Friday,0800-1630
Telework: Available Ad Hoc only
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

The National Security Agency (NSA) currently has opportunities for highly motivated Industrial Control System (ICS) Specialists/Engineers to provide expertise in the design, construction, commissioning, and operation of new and renovated electrical and mechanical infrastructure. This position has two areas of focus, one within Design and Engineering (D&E) and the other with Operations and Maintenance (O&M).

As an ICS Specialist/Engineer within D&E, you will work closely with multidisciplinary teams encompassing project managers, stakeholders, and contractors throughout the entirety of the project life-cycle, including close coordination with O&M. You will also be responsible for the development and review of designs, specifications, technical reports, and cost estimates for power monitoring and control of electrical and mechanical infrastructure, energy management monitoring, and ICS cybersecurity.

As an ICS Specialist/Engineer within O&M, you will work closely with ICS Specialists who support many facets of the Industrial Control Systems in the Facilities Control Center (FCC), which is a 24/7 operations center where facilities systems can be effectively monitored and maintained. The ICS team supports power monitoring and control, energy management monitoring and control, the transport network and various Information Technology (IT) and Operational Technology (OT) hardware, components, software, and applications to ensure a robust secure operation of the overall system.

The National Security Agency (NSA) has opportunities available for highly motivated High Voltage Technicians with industrial/commercial experience. Our well-rounded team of professionals maintains the infrastructure that powers NSA's mission around the globe. The best candidates will use their technical and leadership skills to ensure best-in-class electrical services. This position will provide development opportunities to maximize your career growth in a rewarding environment.

Our High Voltage Technicians are responsible for high, medium, and low voltage electrical power installations. Responsibilities include emergency and supplemental power generation, primary (HV/MV) and secondary (LV) electrical substations, overhead and underground power distribution, SCADA systems, digital and analog control systems, protective relaying equipment, large scale UPS systems, building services, switchgear, power conditioning equipment, as well as general lighting, grounding, and lightning protection systems.

Our High Voltage Technicians operate and maintain high voltage electrical systems such as main switchgear, relays, generators, uninterruptible power systems (UPS), power panels, lights, outlets, motors and controls operating at up to 115,000 volts. The candidate will adapt work methods in response to new information, changing conditions, emergencies, or unexpected obstacles. The candidate will have the ability to articulate viewpoints and solutions to customers, peers, and supervisors in an effective manner. The candidate will identify and analyze technical issues, reporting, and documentation and contribute to project status briefings.

• Receives children, youth, parents, and other visitors in a courteous and professional manner. Answers telephones, ascertains nature of call, and directs caller to appropriate staff.
• Ensures parents, children, youth, and visitors properly sign into the program prior to passing the reception area of the facility. Monitors children’s departure to ensure only authorized individuals remove them from the building.
• Registers/terminates children/youth within the CYS program and/or waiting list database. Utilizes the Child and Youth Management System (CYMS) to record transactions for customers and to enter data into predefined categories for reports and tracking.
• Provides administrative support including mail preparation, copying, distribution, correspondence, memorandums, briefings, Daily Activity Reports, and other requirements for day-to-day operations.
• Articulates policies relating to patron fees, waiting lists, enrollments, terminations, and program events. Coordinates vacancies and reservations for the hourly care program as required.