Total 440 Customer Service job vacancies in Fort Eustis, Virginia

• Coordinate civilian human resources functions, such as staffing, position classification, labor relations, employee relations, performance management, compensation, program evaluation restructure/reshape, and the personnel demonstrations projects.
• Plan and issue definitive implementation guidance, policies, procedures, and milestones relevant to the Lab Demo.
• Prepare a variety of narrative and statistical reports on program status.
• Conduct data analysis as it pertains to trends within the demo, such as awards, performance assessment, performance payout, turnover rates.
• Provide face-to-face demo training to managers and employees new to the demo; as well as provide refresher training.

Duties include but are not limited to:

• The incumbent serves as contact for all Fiscal Service Administrative matters providing written, verbal and electronic communications within the Fiscal Service and is a liaison with Human Resources staff.
• Documents and tracks equipment care and stewardship activities including management of equipment records, preparing equipment records and reports, and working with Logistics Service on equipment inventory listing (ElL).
• Ensures the timely completion and close out of Vista Work Orders.
• Manages the service's records management plan and ensures compliance with records management criteria.
• Keeps the Chief of Fiscal Services calendar and schedules and reschedules appointments, meetings and conference rooms based on the Fiscal Chief's workload, committee assignments and current priorities within the Medical Center.
• Receives all visitors and telephone calls for the Fiscal Service.
• Responds to a variety of requests from internal and external medical center sources.
• Prepares outgoing correspondence for conformance with grammar, format, appropriate enclosure, etc. and relaying instructions to program staff and subordinate offices within Fiscal Service.
• Serves as primary timekeeper for Fiscal Service employees.
• Fiscal Service's key custodian, tracking and ensuring key inventories are accurate in database.
• The incumbent provides guidance to the service line staff on administrative management matters and daily operations of the service.
• Monitors the budget for obligations and expenditures including balances, and status of projects.
• Assists in the preparation of fiscal year budget for submission to Fiscal and assists in the response to their questions.
• Monitors service line spending activities, making recommendations, tracking trends, examining fiscal data, approving invoices.
• Maintenance and oversight of Fiscal Service records providing program support, reporting, and working directly with fiscal service administration.
• Functions as a Contracting Officer Representative (COR) required to maintain contract administration files in accordance with VA policies and procedures.
• The COR is responsible for ensuring compliance with invoice validation processes before invoices are certified.
• Maintaining procurement and contracting records.
• Creates and maintains a tracking database for all service level contracts, received and paid invoices, outstanding invoices, and remaining balances.
• This position will also provide backup duties for the agent cashier and employee travel offices.

• Serves as a front-line, uniformed representative of the NPS, answering visitor questions and explaining the area's recreational opportunities, including NPS interpretive services, concession operated facilities and services, campground availability, hiking trails, etc.
  Perform assignments in accordance with all NPS and U.S. Treasury regulations governing the handling of government funds.
• Assists higher level personnel with auditing fee collection program components/systems (e.g. cash registers, road/trail registers, honor systems, automated fee machines or AFMs, donation boxes, etc.) Assists in completing audit paperwork and documenting findings. Communicates audit results to supervisor.
• Prepares and completes remittance reports and bank deposits for funds donated and/or collected by others. Reviews shift reports and counts funds collected; Investigates and proactively resolves routine or recurring discrepancies, and tracks overages, shortages, and errors.
• Troubleshoots issues with fee program related technologies and equipment that include hardware, software, and peripheral devices such as hand-held devices, computers, point-of-sale (POS) equipment, registers, tablets, mobile phones, scanning devices, AFMs, and reservation systems.

The Nurse Manager is the designated first-line supervisory authority and is responsible and accountable for the 24/7 operation of their assigned units and provides coverage for other Nurse Managers as needed. The Nurse Manager is responsible and accountable for the direction and supervision of specific orientation, training, development of staff, and evaluation of individual staff performance. They function as a role model, educator, practitioner, and supervisor providing leadership to the team. They enhance care outcomes by collaborating with members of the interdisciplinary team to remove barriers and implement new evidence-based cutting-edge programs/processes.

He/she engages in professional organizations to enhance leadership and career growth. They adhere to ethical principles in decision-making, fostering accountability at personal, organizational, and staff levels. They equip staff with tools for culturally competent care and promotes a culture of accountability for high-quality, cost effective outcomes. They cultivate alliances across the care continuum, building trust through active listening, engagement, and emotional intelligence.

The Nurse Manger contributes to the development of care delivery models and environmental designs, ensuring evidence-based, accessible, affordable, and equitable patient care. Ensures compliance with accreditation and regulatory standards. Aligns nursing/clinical objectives with organizational strategic outcomes, participating in strategy planning and execution. They promote an inclusive workplace diversity to achieve the organizations vision and mission. He/she maintains knowledge ensures compliance with all regulatory and accreditation standards, directives, policies, and standard operating procedures (SOP).

VA offers a comprehensive total rewards package: VA Nurse Total Rewards

Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory

Work Schedule: Monday - Friday, 7:30am - 4:00pm
Telework: As determined by administration.
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required

The Patient Aligned Care Team (PACT) Outpatient Staff Registered Nurse (RN) is responsible for providing competent, evidence-based gender-specific care to primary care patients and oversight of licensed vocational nurses/nursing assistants, as appropriate to the setting. This nurse provides direct Veteran care and care coordination, as it pertains, to Veterans and their care within the Primary Care Department. The selectee manages assigned panel(s), utilizes registries, and ensures appropriate evaluation and access is provided to patient panels. This nurse provides health promotion, health education and coaching on wellness, disease prevention, and chronic care management. The nurse will assist in directing the provision of nursing education, orientation, competencies and providing quality improvement and outcomes utilization. Demonstrates leadership in delivering and improving holistic, primary care through collaborative strategies with others. Evaluates practice in an ongoing process, based on best evidence. Provides peers with informal constructive feedback for improvement. Fosters a safe and supportive environment conducive to the professional development of healthcare professionals. Contributes professional outpatient nursing perspective in discussions with the interdisciplinary team. Partners with others to effect change and produce optimal outcomes. Supports colleagues through knowledge sharing to provide safe, quality outpatient nursing care. Shares educational findings, experiences, and ideas with peers. Questions PACT clinical practices for the purpose of providing evidence-based care. Participates in activities and strategies to sustain an evidence-based-practice culture. Administers medications and procedures per established policies and guidelines. Influences care outcomes by collaborating with members of the interdisciplinary team. Core elements of performance include knowledge and active participation in the unit/program level quality improvement process and initiatives as well as customer service programs.

VA offers a comprehensive total rewards package: VA Nurse Total Rewards

Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory

Work Schedule: Monday - Friday, 8:00am-4:30pm
Telework: Not available
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required

The CYP Food Service Worker performs various tasks or a sequence of tasks in food service preparation. Tasks consist of several steps that require attention to work operations and follow and established sequence of work. These tasks, which are summarized into categories related to food preparation and service, kitchen maintenance, and food storage, are summarized below.

Food Preparation and Service

• Assist in food preparation with tasks such as peeling potatoes; cutting, sorting and washing vegetables and fruits; assembling sandwiches; and measuring and weighing ingredients.
• Stocks food service carts with appropriate utensils, plates, bowls, food and beverages, as required for family style dining in the classrooms or activity areas.
• Wraps, arranges, and/or packages items for serving to children and youth.
• Transports food from kitchen area to classrooms or activity areas.
• Returns carts, dishes, and leftover food to the kitchen and disposes of all food waste and trash.

• Pre-rinses and washes pots, pans, dishes, glasses and silverware in either a mechanical dishwasher or manually according to sanitation regulations.
• Cleans serving carts, food preparation areas, cupboards, drawers, and dishwashing areas.
• Sets up and operates a mechanical dishwasher.
• Removes inspection doors, strainer pans, screens, and spray arms for preventative maintenance and cleaning.
• Scrapes, soaks, scour, and scrubs the heavier cooking utensils such as mixing bowls and pots which, because of their large size and weight, are awkward to handle.
• Performs heavy-duty cleaning tasks through the food service and related areas, such as cleaning ceilings; cleaning exhaust hoods; cleaning spaces under and behind kitchen equipment, including moving he equipment; washing floors and walls with powered cleaning equipment; cleaning walk-in refrigerators and freezers; and sanitizing garbage room.
• Maintains work area in a clean and orderly manner, adhering to NAVMED P5010 and all local policies and procedures.
• Operates, breaks down and cleans all electrical equipment assigned to the area for food preparation.
• Stores sanitized dishes and silverware.

• Labels and dates all items in refrigerators and freezers and stores leftovers in accordance with sanitation and health standards.
• Stores canned, boxed, and/or frozen items in food storage area.
• Unloads food and supplies from delivery trucks.
• Moves heavy garbage cans when collecting and transferring trash from the work area to the disposal area.

• Responsible for complying with security, fire and sanitation rules, policies, procedures, and regulations.
• Ensures compliance with U.S. Agriculture (USDA) Child and Adult Care Food Program (CACFP), and all pertaining standards, policies, and regulations.
• Serves as a mandatory reporter to Family Advocacy and Child Protective Services as prescribed by local policy in the case of suspected incidences of child abuse and neglect.
• Performs other duties as assigned.

As a PROGRAM ANALYST (SUPPORT SERVICES) at the GS-0343-11 some of your typical work assignments may include:

• Provides analytic support for CAP and the processes related to the provision of computer electronic accommodation equipment and services to all Department of Defense and Federal partner agency employees with various disabilities and wounded Service members.
• Provides acquisition support for assistive technologies for employees with disabilities, such as vision or hearing loss, dexterity problems, and various communication and cognitive disabilities, to access the computer and telecommunication environment.
• As needed, manages the CAP government credit card to procure accommodations for CAP customers as well as items to include marketing materials, conference support (booth rental, shipping cost, etc.), and other items to support the CAP mission.
• Implements, manages, and coordinates procurement of technology via government credit card (GPC), blanket purchase agreements (BPA), and purchase orders (PO). Responsible for ensuring vendor invoices (GPC, PO, and BPA) are reconciled in a timely manner.

• Provide guidance on the Enterprise Task Management Software Solutions (ETMS2).
• Provide authoritative technical advice and recommendations regarding all phases of analysis.s
• Serve as the organization’s Command’s Staff Action Control Officer (SACO) within all levels of the command structure.
• Provide technical and administrative supervision to assigned employees.

As a Supervisory Management and Program Analyst at the GS-0343-14 grade level, some of your typical work assignments may include, but are not limited to, the following:

• Evaluates business practices, trends, and technology and recommends changes to established policies, procedures, processes, systems, methods, and practices where required to streamline or improve the quality, effectiveness, and efficiency of the services provided.
• Serves as principal audit liaison responsible for planning, organizing, and overseeing audits of asset forfeiture activities to include the Department of Justice (DOJ) Asset Forfeiture Program's annual financial statement audit of the Seized Asset Deposit Funds and Assets Forfeiture Fund.
• Plans and directs the establishment and implementation of internal controls that ensure all asset forfeiture transactions are accurate, balanced, and properly accounted for in the appropriate financial systems.
• Directs the establishment and administration of quality assurance programs to assess the efficiency and effectiveness of the USMS Asset Forfeiture Program.

As a Supervisory Management and Program Analyst at the GS-0343-14 grade level, some of your typical work assignments may include, but are not limited to, the following:

• Evaluates business practices, trends, and technology and recommends changes to established policies, procedures, processes, systems, methods, and practices where required to streamline or improve the quality, effectiveness, and efficiency of the services provided.
• Serves as principal audit liaison responsible for planning, organizing, and overseeing audits of asset forfeiture activities to include the Department of Justice (DOJ) Asset Forfeiture Program's annual financial statement audit of the Seized Asset Deposit Funds and Assets Forfeiture Fund.
• Plans and directs the establishment and implementation of internal controls that ensure all asset forfeiture transactions are accurate, balanced, and properly accounted for in the appropriate financial systems.
• Directs the establishment and administration of quality assurance programs to assess the efficiency and effectiveness of the USMS Asset Forfeiture Program.

• Provide an advanced level of specialized nursing care to complex, critically ill patients having multiple complicating conditions.
• Independently make decisions and implement proper emergency measures after identifying and interpreting life-threatening conditions.
• Administer special medications via oral, intra-muscular, subcutaneous, intradermal and intravenous.
• Assist in the performance of endotracheal intubation and administer a variety of respiratory therapy treatments as prescribed.
• Consult with physician regarding medical and nursing management.

• Operates in both a proactive and a reactive troubleshooting work center environment for the command.
• Support desktop systems on classified and unclassified networks to provide support to customers.
• Assist in the design and justification of any necessary augmentations to the various desktop applications and operating systems to adjust equipment to command needs.
• Prepare evaluations and impact statements for proposed changes for presentation to higher level decision makers.
• Make recommendations and/or system modifications to preclude problem recurrence.
• Assist in the development of business solutions using standardized applications for the organization.

• Operates in both a proactive and a reactive troubleshooting work center environment for the command.
• Support desktop systems on classified and unclassified networks to provide support to customers.
• Assist in the design and justification of any necessary augmentations to the various desktop applications and operating systems to adjust equipment to command needs.
• Prepare evaluations and impact statements for proposed changes for presentation to higher level decision makers.
• Make recommendations and/or system modifications to preclude problem recurrence.
• Assist in the development of business solutions using standardized applications for the organization.

• The duties may include, but are not limited to:
• Integrate population genetic, statistical analysis, bioinformatics, and population simulations to address applied wildlife management questions.
• Primary data types include (in order of frequency): high density single nucleotide polymorphisms (SNP) genotypes, whole genome sequences, reduced representation genotypes (e.g., RADseq, hybrid capture).
• From non-model species, short-read amplicon sequences, microsatellite genotypes, and mtDNA sequences.
• Integrate established genetic analysis methods and develop new statistical analysis techniques to address novel questions in the field of human wildlife conflict.
• Contribute to the development of computational workflows/analysis pipelines so that robust analyses can be conducted efficiently to inform management actions.
• Work in a collaborative, interdisciplinary environment with an opportunity to mentor junior colleagues.

This position is being re-advertised to solicit additional applications. Applicants who applied previously need not reapply unless submitting updated and/or missing information.

• Incumbent patrols installation perimeters to investigate faulty security system equipment, trespassing violations, mitigating unruly personnel and preventing government and personal thefts.
• Incumbent is responsible for responding to all security threats and contacts appropriate authorities in the event that law enforcement or emergency personnel is required.
• Relays messages, maintains logs, dispatches personnel and equipment to respond to emergency situations for all emergencies. Incumbent is responsible for responding and communication of emergency situations at the clinic.
• Monitors and maintains alarm systems, closed circuit televisions systems, telephone dialing systems, and emergency equipment for all emergencies. Incumbent response to all emergency situations such as utility failures, security situations, and emergency responses.
• Incumbent controls personnel access by monitoring the identification of individuals entering controlled areas. Incumbent refers person who lack proper credentials to a control point to arrange access.
• Incumbent detains and secures offenders of laws for potential arrest until authorities arrive. Incumbent informs offenders of their rights.