Total 2,071 Customer Service job vacancies in Fort Drum, New York

Total Compensation Package - Check out IHS's outstanding total compensation package for this job: Total Compensation | Pay (ihs.gov)

• Conducts community assessments to identify physical, mental, social and/or environmental deviations from the normal, responses and attainments of outcomes, using nursing skills of assessment, nursing diagnosis, planning intervention and evaluation.
• Conducts nursing conferences or specialty clinics using nursing physical assessment and diagnosis with treatment procedures according to standing orders
• Counsels patients and/or families in the home, community, school and clinic regarding acute and chronic conditions and the application of health promotion and disease prevention practices
• Participates in Performance Improvement activities, facilitates and promotes Government Performance Results Act activities, and is involved in facility accreditation activities

**This position is being announced concurrently under Excepted Service Examining Plan and Merit Promotion procedures. Please review vacancy announcement number IHS-25-12622044-ESEP/MP; for eligibility requirements. NOTE: Applicants must apply separately for each announcement in order to be considered.**

• As Assistant Supervisory Nurse, supervises, manages, coordinates and evaluates the nursing program for Perioperative Unit. Organizes, directs, reviews work, administers personnel matters, counseling, disciplinary action, scheduling, and overall management activities.
• Develops and implements Nursing Standards of Care, includes compliance with accreditation and certification requirements. Maintains records for patient assignments, census, and chart reviews. This includes orientation of each employees as competency, evaluation, training, safety, infection control, and compliance with mandatory orientation requirements.
• Collaborates with all subordinates, peers, superiors, internal and external customers to achieve the goals and missions of the facility and the Indian Health Service.
• Performs a wide range of nursing care for patients in all age groups and their families who present an unlimited range of different health related problems. Observes and assesses the patient's clinical condition - conditions and interprets data from the patient's history and physical assessment. Based on interpretation of data, decides appropriate Nursing action to be taken. Informs the physician of the patient's status. Operates and monitors specialized equipment. Administers therapeutic measures as prescribed by the physician.
• Initiates treatments, medications, emergency and resuscitative measures based on appropriate utilization of physician orders, standing orders, and post anesthesia protocols.
• Maintains a variety of unit records, supplies and other related activities as Performance Improvement, nursing personnel, FTEs, equipment, supply purchases, travel and serving on the hospital committees assuring effective cross department communication.
• Applies and implements Equal Employment Opportunity (EEO) program and guidelines.

**This position is being announced concurrently under Direct Hire Authority (DHA) procedures. Please review vacancy announcement number IHS-25-GA-12622045-DHA; for eligibility requirements. NOTE: Applicants must apply separately for each announcement in order to be considered.**

• As Assistant Supervisory Nurse, supervises, manages, coordinates and evaluates the nursing program for Perioperative Unit. Organizes, directs, reviews work, administers personnel matters, counseling, disciplinary action, scheduling, and overall management activities.
• Develops and implements Nursing Standards of Care, includes compliance with accreditation and certification requirements. Maintains records for patient assignments, census, and chart reviews. This includes orientation of each employees as competency, evaluation, training, safety, infection control, and compliance with mandatory orientation requirements.
• Collaborates with all subordinates, peers, superiors, internal and external customers to achieve the goals and missions of the facility and the Indian Health Service.
• Performs a wide range of nursing care for patients in all age groups and their families who present an unlimited range of different health related problems. Observes and assesses the patient's clinical condition - conditions and interprets data from the patient's history and physical assessment. Based on interpretation of data, decides appropriate Nursing action to be taken. Informs the physician of the patient's status. Operates and monitors specialized equipment. Administers therapeutic measures as prescribed by the physician.
• Initiates treatments, medications, emergency and resuscitative measures based on appropriate utilization of physician orders, standing orders, and post anesthesia protocols.
• Maintains a variety of unit records, supplies and other related activities as Performance Improvement, nursing personnel, FTEs, equipment, supply purchases, travel and serving on the hospital committees assuring effective cross department communication.
• Applies and implements Equal Employment Opportunity (EEO) program and guidelines.

**This position is being announced concurrently under Direct Hire Authority (DHA) procedures. Please review vacancy announcement number IHS-25-GA-12617970-DHA; for eligibility requirements. NOTE: Applicants must apply separately for each announcement in order to be considered.**

• Assists in direct supervision, orientation, education, competency verification, performance evaluation, and awards/recognition for the professional nursing and support staff on the unit.
• Assists in plan/adjust work assignments and operations to meet agency and organizational objectives, priorities, deadline, and standards of care with regulatory agencies and Indian Health Service requirements.
• Evaluate operations related to patient flow, patient safety, productivity and unit specific performance improvement plan to maintain quality improvement and staff participation/communication in the unit.
• Performs nursing care duties as needed to maintain nursing skills and clinical competence and expertise in specialty area, and cover nursing shortages.
• Provide advice and assistance to subordinate personnel on work and administrative matters.
• Participate in program, policy and procedure development in areas such as Quality Improvement and Infection control.

**This position is being announced concurrently under Excepted Service Examining Plan and Merit Promotion procedures. Please review vacancy announcement number IHS-25-GA-12617969-ESEP/MP; for eligibility requirements. NOTE: Applicants must apply separately for each announcement in order to be considered.**

• Assists in direct supervision, orientation, education, competency verification, performance evaluation, and awards/recognition for the professional nursing and support staff on the unit.
• Assists in plan/adjust work assignments and operations to meet agency and organizational objectives, priorities, deadline, and standards of care with regulatory agencies and Indian Health Service requirements.
• Evaluate operations related to patient flow, patient safety, productivity and unit specific performance improvement plan to maintain quality improvement and staff participation/communication in the unit.
• Performs nursing care duties as needed to maintain nursing skills and clinical competence and expertise in specialty area, and cover nursing shortages.
• Provide advice and assistance to subordinate personnel on work and administrative matters.
• Participate in program, policy and procedure development in areas such as Quality Improvement and Infection control.

• Quantifies, prioritizes, and manages the allocation of funds, time and resources needed for the implementation of Farm Bill programs, conservation compliance, program quality assurance, natural resource conservation planning
• Provides guidance, training, and assistance to field and state office staff in all aspects of natural resource conservation program implementation.
• Contributes to policy development and formulates state procedures for all aspects of natural resource conservation program implementation activities.
• Develop technical guidance and information for use by NRCS field personnel and interagency partners to solve resource problems relating to natural resource conservation program implementation.
• The incumbent informs the supervisor of significant progress or difficulties encountered in accomplishing program objectives and alerts the supervisor when a sensitive issue appears.

• Represents the Service at conferences or meetings relating to areas of responsibility. Establishes and maintains contacts and cooperative relations with Federal and state agencies, Tribes, municipal and private organizations.
• Serves as the State Program Manager for conservation programs authorized in the Farm Bill and provides programmatic support to Service personnel, other Federal, Tribal, state, and local governments, as well as local sponsoring organizations
• Manages financial and available staff resources by preparing long and short-range schedules for staff activities, preparing and monitoring budgets and funding requests, organizing work, and controlling work products.
• Conducts and directs studies and analyses of work programs to provide recommendations to promote maximum utilization of available resources to increase the quantity and quality of soil and water conservation practices and measures being applied.
• Provides statewide leadership and guidance for the overall planning, development, and operation of programs and activities within areas of responsibility.
• Determines the need for personnel services and technical assistance and coordinates program needs with state staff, Assistant State Conservationists (FO), and others including individuals outside NRCS.

• As a Firefighter (Basic Life Support), you will perform the following duties:
• Respond to alarms and combats fires involving structures, equipment, facilities, manufacturing areas, chemical and brush fires.
• Alternate as hose, ladder, hydrant, rescue or hand lineman.
• Serve as Driver/Operator of motorized fire apparatus.
• Perform fire protection inspections, checks fire alarm systems, prepares reports of unsafe conditions, coordinates with the Fire Protection Inspector; and conducts follow up inspections.
• Operate apparatus fire pumps and aerial devices.
• Determine and apply adequate water pressure to firefighting hose lines.
• Perform daily preventive maintenance inspection of apparatus and equipment.
• Respond to medical emergencies and performs the duties of an Emergency Medical Technician (EMT).

• Receives children, youth, parents, and other visitors in a courteous and professional manner. Answers telephones, ascertains nature of call, and directs caller to appropriate staff.
• Ensures parents, children, youth, and visitors properly sign into the program prior to passing the reception area of the facility. Monitors children’s departure to ensure only authorized individuals remove them from the building.
• Registers/terminates children/youth within the CYS program and/or waiting list database. Utilizes the Child and Youth Management System (CYMS) to record transactions for customers and to enter data into predefined categories for reports and tracking.
• Provides administrative support including mail preparation, copying, distribution, correspondence, memorandums, briefings, Daily Activity Reports, and other requirements for day-to-day operations.
• Articulates policies relating to patron fees, waiting lists, enrollments, terminations, and program events. Coordinates vacancies and reservations for the hourly care program as required.

• Review outgoing correspondence for conformance with regulations, grammar, format and command policies.
• Maintain several tracking systems using spreadsheet capability provided by software packages.
• Provide office automation supporting the division and subordinate branches.
• Maintain the Division Chief's calendar and based on the knowledge of the office workload and current issues of importance and schedules appointments and meetings.

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• Carrying out office activities and functions pertaining to one or more of the program areas administered in the county.
• Interpreting and explaining procedures, program regulations and forms to producers and other agency personnel.
• Utilizing various web-based software applications to maintain producer data and processing automated forms.
• Using a high degree of initiative and judgment in planning and carrying out assigned tasks and resolving problems encountered.

• The duties may include, but are not limited to:
• Assigns responsibilities, delegates authority, determines operating policies, provides direction on work products, and reviews program operations to assure the attainment of program objectives.
• Develops subordinate supervisor’s performance standards; and makes a formal and informal appraisal of work, giving advice, counsel, and instructions to employees, as required.
• The incumbent acts for the AAMD Division Director when the Division Director is away from the office on official travel or leave.
• Develops mission-critical goals and objectives for AAMD by providing leadership and direction.
• Advises on the resolution of critical or unusual problems for a broad range of complex, frequently long-term, realty projects in situations affecting agency-wide operations.

WHAT IS THE FACILITIES MANAGEMENT AND SECURITY SERVCES (FMSS) DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Facilities Management and Security Services Operations East
Facilities Management and Security Services Operations West

The following are the duties of this position at the full working level.

Operations & Maintenance Duties:
Responsible for the daily operations and maintenance program of major building infrastructure components including, but not limited to, mechanical and electrical systems, life safety systems, elevators/escalators, Uninterruptible Power Systems (UPS), cooling tower chemical treatments, plumbing systems, lighting control systems, lawn irrigation systems, decorative fountains, and architectural systems such as the roof, windows, flooring systems, doors, site drainage systems and parking lot surfaces, technical knowledge is required to minimize customer impact. Consults with managers to identify/define customer needs and requirements relative to building operations and maintenance, and responds to emergency building situations.
Initiates recurring repair projects to maintain Government assets. Reads and interprets construction drawings and equipment specifications. Consults and coordinates with other REFM sections on the impact of Agency initiatives and furniture installations or realignments on building services and building alterations projects. Consults and coordinates Building Delegation programs and responses with Safety and Mission Assurance (physical security) staff on a variety of security and health and safety issues including Indoor Air Quality, mold and radon testing, hazmat incidents, contractor access, OSHA investigations, security reviews, emergency conditions, disaster recovery drills and incidents, etc.

Construction Management Duties:
Prepares statements of work, assists in the development of construction drawings and government cost estimates for building infrastructure retrofit and repair projects. Maintains files of construction drawings, specifications manuals, samples catalogs, etc. On assigned projects, accepts/rejects contractor submittals. Maintains project files. Reviews construction drawings and specifications prepared by architects, engineers and consultants and provides comments, as required. Makes detailed inspections of work in progress, develops punch lists, meets with contractor project managers and/or GSA on progress reviews. Develops and monitors project budget. Initiates progress and final payments, as warranted. Coordinates construction projects with other related REFM functions and building customers. Provides formal presentations to management as needed or requested. Consults and coordinates with REFM HQ Buildings Delegation staff when alterations/construction involves work performed under the terms of the O&M contract for delegated sites and/or with GSA on building delegation programs and construction management progress reviews.

Contracting Officer's Technical Representative (COTR) Duties:
Acts as COTR on one or more alterations/construction contracts. Closely follows Procurement-initiated COTR guidelines on working with contractors. Obtains and maintains COTR certification, by completing courses timely. Maintains professional relationship with contractors. Initiates funding requests, writes the technical contract Statement of Work and Quality Assurance Surveillance Plan (QASP), prepares the Government Cost Estimate, works closely with the Contracting Officer throughout the solicitation process, develops and monitors timelines/milestones, leads or participates on contract technical proposal evaluation panels and prepares supporting documentation for decisions reached, and coordinates the phase in and closeout of contracts. On an on-going basis: initiates monthly automated receiving reports; budgets for and tracks available funding; monitors contractor performance, milestones and schedules to ensure O&M work is on-schedule; instructs government inspectors on QASP; reviews inspector-prepared QASP documentation of contractor performance; reviews and accepts/rejects contractor reports; makes personal inspections of services provided and building conditions; ensures contract employees have proper licenses, security clearances and certifications; and meets with various contractors and Contracting Officers to resolve problems. Prepares and maintains contract documentation. Provides formal presentations to management as needed or requested. Assists the Contracting Officer in any formal disputes with the contractor. May be required to serve as a liaison with the IRS environmental program.