Total 438 Customer Service job vacancies in Fort Bliss, Texas

The Registered Nurse, Patient Aligned Care Team (PACT) duties include, but are not limited to the following:

• Completes face to face, telephone, and video assessments to establish nursing diagnoses as needed.
• Assesses, plans, implements, and evaluates care based on population specific components.
• Carries out assigned patient care based on the patients' conditions; to use judgment in selecting the appropriate order and sequence of procedures and treatments; and to accurately recognize, report and record relevant patient information.
• Observes, identifies and responds to the patient's needs for care, including medication, equipment-assisted care, and patient/family education.
• Provides health education and procedural teaching to patients and significant others.
• Performs procedures per established policies and guidelines.
• Influences care outcomes using effective communication and collaboration with members of the interdisciplinary team.
• Administers medicine per established policies and guidelines.
• Establishes priorities and making ethically-sound decisions to ensure safe patient care.
• Assists the physicians during diagnostic and therapeutic procedures to promote optimal patient outcomes by team collaboration.
• Responds to emergency situations to promote optimal patient outcomes by recognizing changes in patient's health status.
• Performs diagnostic studies within the scope of nursing practice as ordered by the physician.
• Documents patient data to ensure continuity in the provision and coordination of patient care.
• Collaborates with other health care professionals.
• Communicates with veterans and family members regarding veteran's care.
• Applies knowledge and understanding of human behavior, patient motivations and reactions to situations, and ability to appropriately utilize this knowledge in working effectively with patients, family members and other staff.
• Establishes constructive relationships with individual patients and their families to promote positive relationships and communication.
• Fosters an environment of respect for individual patient and family rights to privacy and dignity in all aspects of care delivery.
• May be responsible for charge nurse duties.
• Manages follow-up care.
• Acts as resource to others.
• Participates in continuing education, achieving/maintaining certification.
• Possess knowledge of unit level quality improvement indicators.
• Applies knowledge and actively participates in unit/program level quality improvement processes and initiatives. -
• Provides excellent customer service according to ICARE values.
• Executes position responsibilities that demonstrate leadership, experience, and creative approaches in the management of complex patient care.
• Additional duties as assigned such as covering/float to other teams (Teamlet).

• Perform basic account maintenance procedures to ensure files, logs, and reports are complete.
• Ensure adequate stock and operating supplies are maintained.
• Operate computer systems to input or correct data, and produce documents, reports, shelf labels and signs.
• Verify receipts against invoices.

• Primary responsibility will be the implementation and maintenance of the facility's Electronic Health Record (EHR) for outpatient services. Responsible for managing the operations and improvements of the Resource Patient Management System's (RPMS) hardware, software, security, network, client/server interaction and clinical applications.
• Sets up EHR files, parameters, menus and clinical references for users; troubleshoots complex program irregularities and determines appropriate action for correction. Assures System and data are appropriately backed-up and runs system tests to assure restoration can be achieved as needed. Responsible for coding, testing and debugging the system to ensure data recovery. Performs acceptance tests, benchmark tests, and other studies used to evaluate the acceptability of computers, programs, and systems for meeting information system needs.
• Function as an application manager in the planning, development, setup and implementation of all aspects the Indian Health Service Resource and Patient Management System EHR. Prepares written policies and procedures for both long-term and short-term plans for the RPMS; Performs daily, weekly and monthly system checks and documents findings for the record.
• Principle resource person to clinical service program managers and other management officials in resolving difficult and highly complex problems, which may be confined to a single service or may extend across organizational services lines. Provides consultation and technical guidance to Area staff as the RPMS site manager. Verbally communicates with Area staff to identify and resolve system related issues. Provide presentations to senior managers on the RPMS operations.
• Serve as trainer to clinical staff to ensure range of application packages including EHR, Health Summary, Progress notes, etc.

1. This position will support the Federal Government's response efforts to COVID-19. Performs Basic Life Support. Initiates established medical protocols in providing basic life support.

2. Performs crash-rescue and firefighting duties involving air traffic or support operations where hazardous conditions are such that the expectancy for fire is high and potential for becoming destructive is great.

3. Performs structural firefighting duties for a variety of facilities, which may include large multistoried buildings, industrial areas, and/or base storage facilities.

4. Maintains firefighting equipment and fire station facilities.

5. Complies with health, safety, and environmental rules and procedures and performs work in a manner that enhances the safety of the work environment.

As a Physical Security Specialist at the GS-0080-12 level, some of your typical work assignments may include:

• Conducting testing of security and screening equipment (e.g., walk-thru metal detectors, x -ray machines, explosive trace detection units, handheld metal detectors, duress alarms, cameras, intercoms, entry control packages, etc.).
• Conveying complex security requirements and recommendations.
• Planning, scheduling, coordinating, and carrying out Judicial Security work.

Major Duties as Assigned, but not limited to:

• Incumbent will be the first line of contact with the Veteran and must be knowledgeable on a wide variety of subjects regarding the VA.
• Responsible for running the Encounter Action Required Report (EARR) and providing findings to providers to facilitate accurate workload credit and revenue collection.
• Promotes Veteran registration for and utilization of MyHealtheVet (MHV), an online personal health record for Veterans.
• Performs in-person authentication (IPA) for Veterans requesting initial access to individually identifiable health information within the MHV web-based application.
• Responsible for receiving and routing all Veterans who report to the facilities for scheduled and unscheduled examinations and appointments.
• Ensures that the patients are electronically checked in for their appointments.
• Responsible for processing first party requests and ensuring forms are complete and accurate.
• Responsible for ensuring non-VA records are forwarded to the appropriate provider for review and forward to the appropriate agency prior to inclusion into the patient's medical record.
• Captures insurance and demographic information on all Veterans, explaining VA's role in insurance reimbursement.
• Responsible for running the following reports/queries on a daily basis (not all-inclusive): Open Text Orders, Patient Care Encounter (PCE), Recall Reminder Delinquent Report, Recall Reminder Non-Compliant Report, and Consult Tracking Report.
• Receives telephone calls and visitors to the VA, (i.e., patients, families, and friends of patients) regarding such things as the availability of, and procedures for obtaining medical assistance, directions and information for contacting various departments, services and requests for changes in scheduled appointments.
• Schedules outpatient clinic appointments according to VHA Directive 2010-027 using Veterans Heath Information Systems and Technology Architecture (VistA) scheduling options or VistA Scheduling Enhancement (VSE).
• Must work in a multi-screen computer environment being able to use VistA and CPRS (Computerized Patient Record System) screens bilaterally.
• May be required to cross cover for other areas of the service due to patient care needs, workload demands or staff shortages.

• Performs simple and routine maintenance and repair of grounds, exterior structures, buildings, equipment, and related utilities.
• Assists higher graded maintenance workers or tradesmen in the performance of their work.
• Performs minor carpentry repairs using simple measures and hand tools on such tasks as replacing broken planks on picnic tables; broken windows using precut stock; minor adjustments or replaces hinges, latches, and catches.
• Performs minor painting using brush and roller according to specific instructions on projects where appearances are not critical such as staining picnic tables and trash barrels.
• Performs minor plumbing repairs such as tightening or replacing in-kind fittings and fixtures which do not require custom fitting or solder joints; replaces faucet washers; unplugs drains using a plunger; replaces liquid petroleum gas bottles.
• Receives, unloads and processes incoming shipments according to established procedures. Reports discrepancies and damage to others responsible for such items.
• Performs routine maintenance on campground sites and trails using hand tools to re-grade and reset barriers to restore areas to original appearances. Collects trash.
• Operates a light truck to pick up supplies and to transport materials to and from work sites while assisting on project work.
• Cleans and services chemical toilets, restrooms, and other campground or visitor facilities. Makes minor repairs as needed and refers problems to higher graded workers.
• Operates a forklift to load and unload supplies and light equipment not requiring special rigging.

As a Mission and Operations Support Specialist, your typical work assignments may include:

• Performing a wide range of administrative support functions to the Outlying Office (OO) and Division, related to General Services Unit (GSU) and Finance and Procurement Unit (FPU) level Business Operations Section (BOS) activities involving administrative, human resource liaison, fleet management, personal property (accountable and non-accountable) management, security (personnel, physical, and information/communication), inspections/internal control, logistics, TFO management, Imprest, and records management.
• Administering a variety of disparate tasks/programs in direct support of the law enforcement mission of the OO.
• Providing administrative and operational functions in support of an office related to activities involving administrative, human resource liaison, personal property management, and personnel or physical security.
• Conducting complex and unique law enforcement searches and queries.
• Gathering and analyzing data to identify inaccuracies.
• Preparing various administrative documents such as reports, briefings, and correspondence.
• Providing authoritative guidance to an organization on administrative matter.

This position starts at a salary of $50,917.00 (GS-07, Step 1) to $80,965.00 (GS-09, Step 10) with promotion potential to $80,965.00 (GS-9 Step 10).

The Mission Support Specialist assists in providing direct advice and guidance to employees; developing and modified administrative program work methods, approaches, or procedures for delivering effective services. Duties and responsibilities include:

• Assisting in providing direct advice and guidance to USBP employees at headquarters and throughout the sector and independently coordinating the work of the assigned office for all administrative duties to include budget, inventory, property, fleet, workforce management, workers compensation, payroll, and travel.
• Serving as the assigned sector supplies specialist and facilitating tracking and support in maintaining vehicle board with current mileage, assigned agent, and next service due; arranging for delivery of tires, oil, and filters from the sector for local repairs and service; and arranging to shuttle vehicles to and from local garages for scheduled service in accordance with agency guidelines and supervisor guidance.
• Completing monthly purchase card statement reconciliation.
• Scheduling bulk fuel deliveries; receiving invoices in Systems, Applications, and Products (SAP); and arranging for payment on the bulk fuel purchase card.

Functions or Scope of Assigned Duties:
The NP is a licensed independent practitioner with advanced education and national certification who provides evidence-based care for a population of patients.-

1. Independently manages a panel of patients with acute and chronic health conditions with an emphasis on health promotion and disease prevention using evidence-based practice.-
2. Develops and implements an individualized plan to achieve optimal population health and disease management.- Demonstrates leadership and works collaboratively with the interdisciplinary team
3. Orders and interprets labs, tests, and diagnostic studies.-
4. Prescribes pharmacologic and non-pharmacologic interventions.-
5. Initiates referrals and consults to specialty services.-
6. Provides education to patients and their families.-
7. Assesses and adjusts the plan of care as needed to achieve optimal patient outcomes.-
8. Exemplifies the ICARE core values of- Integrity, Commitment, Advocacy, Respect, and Excellence.

Duties included:
(1) Provides quality patient-centered care to adults age 18-65 and older adults age 65+, as assigned by ACOS of Primary Care.
(2) Assesses Veterans by utilizing advanced clinical judgment and physical assessment skills. Identifies acute/non-acute/chronic health problems.
(3) Ensures that safe, efficient, and high quality healthcare is delivered within the department.
(4) Ensures appropriate initial evaluation, treatment, and consultation, as well as documentation, consistent with current VHA Directive
(5) For admissions to the inpatient units, will ensure a physician-to-physician conversation regarding the need for admission, including diagnoses, assessment and recommendations.
(6) Demonstrate sound decision making skills, both clinical and administrative, which bring credit to the profession and serve to enhance the distinctive and contributory role of physicians.
(7) Daily care of patients also entails regular interaction with nursing, coordination of consultations and care and facilitation of diagnostic studies and therapeutic procedures.
(8) Other vital roles include: communication with patients and their families, patient education, discharge planning and communication with outpatient providers, arranging follow up, preparing discharge instructions, medication reconciliation, and ensuring communication during hand-offs of care.
(9) Ensures a sign-out to the oncoming physician to ensure an informed transition of care; coordinate with the admitting physician and consultants to organize diagnostic and treatment plans for all patients pending admission.
(10) Maintain appropriate clinical privileges in order to fulfill the duties of assignment within Primary Care Service.

Hours: Mon-Friday 0800-430 pm
Recruitment Incentive (Sign-on Bonus): Authorized.
Compressed/Flexible: Available- Per supervisor approval
Telework: Approved - per supervisor approval- AD-HOC
Virtual: This is not a virtual position.
Education Debt Reduction Program (Student Loan Repayment): Authorized.
Paid Time Off: 50-55 days of annual paid time offer per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year and possible 5 day paid absence for CME
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)Licensure: 1 full and unrestricted license from any US State or territory
CME: Possible $1,000 per year reimbursement
Malpractice: Free liability protection with tail coverage provided
Contract: No Physician Employment Contract and no significant restriction on moonlighting

• Obtains, compiles, and summarizes financial data from various paper and system-based sources to assist in funds control services.
• Verifies allocated funds, expenditures, and available balances.
• Uses financial systems to enter, track, retrieve and review data, such as payments and accruals, obligations, and similar data.
• Provides information about the status of actions or responds to other inquiries by referring to readily available information.

• Obtains, compiles, and summarizes financial data from various paper and system-based sources to assist in funds control services.
• Verifies allocated funds, expenditures, and available balances.
• Uses financial systems to enter, track, retrieve and review data, such as payments and accruals, obligations, and similar data.
• Provides information about the status of actions or responds to other inquiries by referring to readily available information.

• Utilize the Defense Civilian Pay System to collect, sort, post, update and review time, attendance and labor data for assigned personnel each pay period.
• Respond to non-technical requests for information regarding office functions, status of reports, duty status of office personnel, or other information available from files.
• Use a personal computer with word processing, spreadsheet software, and printing equipment to create, copy, edit, store, retrieve, and print a variety of standardized documents.
• Coordinate reservations, air, hotel, and rental reservations for personnel.
• Prepare travel orders for personnel based on availability of funds to cover travel costs.

The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

The Community Care Referral Case Manager (RCM) Registered Nurse duties include, but are not limited to, the following:

• Provides patient management, care coordination, and discharge/disposition planning for inpatient and outpatient settings.
• Assists Veterans, family members, and caregivers with receiving the most appropriate options and services to meet their complex health care needs. This includes, but is not limited to, acute, chronic, multiple, complex, catastrophic, or life-threatening illnesses; combat stress, residuals of traumatic brain injury; community adjustment; addictions and other health problems.
• Coordinates care with multiple providers across all levels and sites of care.
• Addresses psychosocial, as well as nursing and medical needs of patients and their families/ caregivers, through participation in interdisciplinary patient care management practice.
• Evaluates care and outcomes to ensure timely and appropriate provision of services.
• Demonstrates leadership in delivering and improving holistic care through collaborative strategies with others.
• Evaluates practice in an ongoing process, based on best evidence.
• Fosters a safe and supportive environment conducive to the professional development of healthcare professionals.