Working Hours: 35 Hours per week
Contract Type: Full-Time, Permanent
Closing Date: 12 November 2024
Interview Method: In Person (Face to Face)
This Role is subject to -
Proof of Manchester Residency – to check if you fall under the Manchester City Council boundary please visit - https://www.gov.uk/find-local-council
DBS (Disclosure and Barring Service) clearance - this post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Appointable candidates will be required to apply for a Standard Disclosure and Barring Service (DBS) check. Information provided by you or the DBS will be dealt with in a confidential manner and in accordance with the DBS Code of Practice which can be viewed here. We have a policy on the Employment of Ex-Offenders and it is available upon request.
The main duties of this role will be to provide a Reception and Switchboard Service at Harpurhey District Office. There are several hundred Manchester City Council and NHS staff based at this office and you will be required to deal with various queries efficiently and courteously with tact and diplomacy. You will need personal resilience and initiative to resolve queries at the first point of contact or escalate when appropriate within agreed timescales and procedures.
This role will also include general administrative tasks to support Adult Social Care Services - you will deal with enquiries both written and verbal, from a wide range of internal and external customers, completing all documentation and correspondence accurately and to a high standard. Attention to detail is key and you must be able to prioritise your work, manage your time and be able to adhere to deadlines and follow procedures. You will be required to enter and retrieve confidential information into our internal ICT systems. Excellent keyboard skills and a knowledge of various IT systems are essential.
We are looking for candidates who are enthusiastic and keen to learn. You will need excellent customer service skills and will need to be confident speaking to citizens both in person and on the telephone. You will need to possess excellent keyboard skills and have a working knowledge of Microsoft IT packages. You will need to be a team player and will need to be able to prioritise your own workload and work to deadlines. You must be able to use your own initiative.
In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship.
We’re the local government authority for Manchester, and have teams across the city helping to make this a great place to live for everyone. We’re proud to do local government differently, in a city with an international reputation for diversity, creativity, culture and passion.
When you join us, you’re joining a team of over 7,000 council staff helping to make our ambition for Manchester a reality. Whatever your role, you’ll be supporting our residents and communities to be the best they can be, and helping to build a Manchester that's fairer for everyone who lives, works, volunteers, studies or plays here.
To make our ambition a reality, every person we recruit needs to play their its part. It takes a certain type of behaviour, attitude and way of working to get Manchester where it wants to be. Our people and partners have agreed five ‘behaviours’ – the grounding for how we must work together and treat one another:
- We take time to listen and understand
- We work together and trust each other
- We show that we value our differences and treat each other fairly
- We ‘own it’ and we’re not afraid to try new things
- We’re proud and passionate about Manchester
A career with us means you can be yourself, thrive, and build the career your talent and ambition deserve.
Creating an inclusive team at Manchester City Council
At Manchester City Council, we strive to create a fair and inclusive workplace that is as diverse as the communities we serve. We want to further increase the diversity of our workforce, in particular the number of Black, Asian and Minority Ethnic staff and disabled staff at all levels of the Council. This advert is open to all applicants, and we would particularly encourage applications from candidates identifying with one or both of those characteristics.
If you want to find out more about the role, our ways of working, flexible arrangements or any workplace adjustments, please let us know by emailing jobs@manchester.gov.uk. If you are invited to interview, we will ask you if you require any adjustments for you to best demonstrate your suitability for the role in the interview process.
Guaranteed Interview Scheme
As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:
- Members of the Armed Forces and veterans
- Are currently in care, or have previously been in care
- If you consider yourself to be disabled or if you have a long-term health condition
Accessibility
As a Disability Confident Employer, we provide support for employees with physical or mental-health conditions, a disability or neurodiversity. Our workplaces are accessible by design, and we make workplace adjustments including providing aids, adaptations and equipment. These, combined with our flexible working policies such as disability-related leave, enable our employees to perform their role, thrive and be their authentic selves in work.
We’ve also included some useful tips on how to submit the best application.
What we will need from you if you’re successful
If you are successfully offered a position with us, the pre-employment checks you will be asked to undertake will depend on the role you've applied for. As a guide, these may include:
- Passport/ID: You will be required to provide documentary proof of your right to work in the UK
- References (Current and Previous employer)
- Disclosure and Barring Service Clearance (DBS) (as applicable)
- Proof of Manchester residency (that you are a resident within the boundaries of Manchester City Council)
When you join us
We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we’ll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role.
Other relevant information
Why work for us
Who we are - Manchester City Council
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