Total 303 Customer Service job vacancies in Exeter

ABOUT THE ROLEAs a Bank Admin Assistant at a Barchester care home, you'll carry out a range of responsibilities to help us deliver the quality care and support our residents deserve. In this varied role, we'll need you to answer the phone, handle our files and support our managers. You'll also meet and greet visitors, engage with residents and show prospective clients and their families around so they can see what makes us so different. Across everything you do as an Admin Assistant here, you'll go out of your way to help us create a vibrant, happy environment. ABOUT YOUIf you have the ability to multi-task, good computer skills and a confident telephone manner you could be well-suited to the Admin Assistant role with us. It's also really important that you're a people person you'll take a genuine interest in our residents and their families. If that sounds like you, we'll give you the opportunity to develop your skills with courses that have been designed to build your confidence across all your responsibilities. REWARDS PACKAGEAs well as competitive pay, you can look forward to a role that offers true flexibility and plenty of free learning and development opportunities. As one of the UK's leading healthcare providers, we take the growth of everyone who works for us seriously. As this is a Bank position to provide cover as and when we need it, such as for annual leave or sick leave, the hours and days you work will vary. If you'd like to use your administration and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

ABOUT THE ROLEAs a Bank Senior Care Assistant at a Barchester care home, you'll look after the different needs of our residents to enable us to deliver quality, person-centred care and support. Your role will involve supervising and inspiring a team of dedicated Care Assistants alongside the Deputy General Manager. You can also expect to support the clinical team in a specific area, such as medication, assessments, care plans or care reviews. Like everyone here, as a Senior Care Assistant, you'll always respect the dignity and preferences of our residents as well playing your own part in creating an environment that's warm, welcoming and vibrant. ABOUT YOU You should have an NVQ Level 3 or Advanced Diploma in Health & Social Care to join us as a Bank Senior Care Assistant. We'll also need to see that you have specific knowledge of clinical care for the elderly. We're looking for people who are warm-hearted, compassionate and committed to giving each resident individualised care and support. You'll have the opportunity to develop your career through ongoing training opportunities, so there's no limit to how far you can go with us. Many of our Senior Carer Assistants progress into Care Practitioner, Regional Carer or nursing roles. REWARDS PACKAGEAs well as competitive pay, you can look forward to a role that offers true flexibility and plenty of free learning and development opportunities. As one of the UK's leading healthcare providers, we take the growth of everyone who works for us seriously. As this is a Bank position to provide cover as and when we need it, such as for annual leave or sick leave, the hours and days you work will vary. If you'd like to use your motivational and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be. 0854

Maintenance Engineer (Mechanical, Electrical or Multiskilled)

The Company:
Are you an experienced Multiskilled Maintenance Engineer or Maintenance Technician? Candidates from either a Mechanical or Electrical Maintenance background will be considered as there are two new roles within this busy engineering facility. In this swing shift role (combining earlies, lates and nights) you will be responsible for the daily maintenance and repair (preventative and emergency) of a wide range of production and engineering machinery. Previous experience in an Industrial Maintanence Engineering role is essential.

Job Responsibilities:

- Minimise production downtime by trouble shooting breakdowns and preventing reoccurrences.
- Work with electrical and mechanical drawings and documentation undertake fault finding and modification of plant and equipment.
- Use a Maintenance Management System carry out preventative/ planned maintenance work.
- Contribute to improvement initiatives aimed at enhancing equipment reliability and reducing recurring issues.
- Maintain a clean and safe working environment adhering to all EHS Company policies.
- Continuously enhance job knowledge through training and development opportunities.

Requirements:

- Successful completion of a time-served apprenticeship with a minimum level 3 qualification, BTEC/City and Guilds or equivalent.
- Demonstrated multiskilled proficiencyin pneumatic/hydraulic systems, fabrication, and welding.
- Proven competency in reading and interpreting electrical or mechanical diagrams as well as troubleshooting control panels.
- Ability to pass medical which includes assessments for working at height and in confined spaces.
- Computer literacy and familiarity with office software applications.
- Resilient, resourceful approach, with sound judgment and decision-making skills.
- Proactive work ethic, strong initiative, and the ability to operate independently within a shift team environment.

Pay and Hours:
Working across a Swing Shift pattern - 3 shifts (earlies, lates and nights), attracting a salary of £47500 (with paid overtime available at £29phr)
Funded opportunities to study production and engineering qualifications
25 days annual holiday + bank holidays
Secure on-site parking
Contributory pension
Health care cash back plan
Life insurance

Proud member of the Disability Confident employer scheme

Devon and Somerset Fire and Rescue Service are looking for an experienced and enthusiastic Data Analyst to join our forward-thinking Insight and Analytics team, working within our Digital, Data and Technology (DDaT) department. You'll join us on a fixed term contract for up to 12 months working 37 hours per week, in return you will receive a competitive salary of £35,745.00 - £38,223.00 (gross) per annum.

The role is based at our Service Headquarters in Exeter but there may be the possibility of hybrid working for the successful candidate as agreed with the hiring manager.

Devon and Somerset Fire and Rescue Service is the largest non-metropolitan Fire and Rescue Service in England. We provide prevention, protection, and response services across the counties of Devon and Somerset. 

Our vision is that together, we will work to end preventable fire and rescue emergencies, creating a safer world for you and your family. Keeping people safe is what we do, and we owe our fantastic reputation to our highly skilled and motivated workforce. 

About the role:

This is an exciting opportunity to be part of the large-scale digital transformation of the Fire Service. We are radically transforming the way the Fire Service operates with its technology to enable data driven decision making.

Working as part of the Insight and Analytics Team within the Digital, Data and Technology department, you will be responsible for utilising reporting technologies such as PowerBI and SSRS to provide information and data back into the service to help inform decision making and transform the way we work to keep our staff and the public safe.

Find out more and apply
The successful candidate will have the following qualities:

Understanding of data, data visualisation and analysis across a broad range of subject areas such as, but not limited to
Power BI, including its use within a Microsoft 365 environment
Databases and querying them (SQL)
Geospatial data and tooling (GIS)
ETL process and tooling
Understanding of data manipulation in languages such as Python
An understanding of data science and opportunities for its application in public sector
Exceptional communication skills, both written and verbal, and the ability to explain key concepts to individuals with varying levels of experience and understanding
The ability to liaise and engage effectively with staff across the organisation
As part of the application process, you will be asked to submit a supporting statement of 2000 words or less that link specifically to these key responsibilities. Please provide clear evidence against these.

What we are looking for in the ideal candidate:

Demonstrable experience and knowledge in data visualisation, self-service business reporting and analytic tool(s), e.g. PowerBI and SSRS
Experience of Data Analysis techniques and methodologies.
Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improvement; develops innovative approaches and ideas
Demonstrable experience of working effectively at a practitioner level within a data and information reporting function.
Extensive experience in the utilisation and management of structured and geospatial data.
Innovative and creative approach to service improvement and value
To help you complete this part of the application form please find attached below the work document 'Essential Criteria for Data Analyst (PowerBI, SSRS, SQL) Application' for you to download and complete with your evidence for the above criteria. You can then upload this document where requested when completing your application.

Evidence submitted in relation to the essential criteria above will be used to shortlist any applications received.

For further information, please contact Dan Cooper by email in the first instance at dcooper@dsfire.gov.uk.

Closing Date: 2359hrs Sunday 06 October 2024

Interview Date: Week commencing 14th October 2024

If you feel you have the skills and experience to become our Data Analyst (PowerBI, SSRS, SQL) please click 'apply' today, we would love to hear from you.

The successful candidate must, by commencement of employment, have the right to work in the UK.

Our values
We are committed to safeguarding and promoting the welfare of children and vulnerable adults, and all employees must share this commitment.

Fire and Rescue Authority roles are listed in Schedule 1 of the Rehabilitation of Offenders Act 1974 (Exceptions) Order, and as such it is our policy to require all applicants to disclose any criminal convictions (both spent and unspent) including driving offences, cautions and/or reprimands.

Devon and Somerset Fire and Rescue Authority are committed to the rehabilitation of offenders, and as such, any positive disclosures will incorporate a reasonable and proportionate response.

As a Service and as individuals:

We are proud to help
We are honest
We are respectful
We are working together
Devon and Somerset Fire and Rescue Service recognise and celebrate the vast diversity of the local communities that we serve, and we aspire for this to be reflected in our workforce. We encourage candidates from diverse backgrounds, experience and beliefs, who share our values to consider working for us.

Proud member of the Disability Confident employer scheme

For more information on the Job Description and Responsibilities please click the link below. More detail about the role We have a very spacious, purpose-built neonatal unit with 26 cots. You will join a highly skilled, motivated and supportive neonatal team. We are very proud to have been awarded Gold standard by UNICEF Baby Friendly Initiative and achieved BLISS Baby Charter accreditation. There are many training and development opportunities available to support the personal and professional development of all staff. Every day, you will make a huge difference to the lives of the people we care for, by supporting our team to deliver a high standard of care to our patients. This is a non clinical role with the following responsibilities: Daily stocking of clinical areas. Damp dust and tidy shelves. Include shelving behind cot spaces in ITU/HDU Put away clean linen daily including baby clothes. Responsible for cleaning incubators, cots and other equipment as per guidance provided and will include the use of Chlorine based products. Will be involved in in-service training for new staff into how to clean equipment. Kitchen responsibilities as per check list. Checking in and out of Breast Pump Equipment ensuring all equipment loaned out is returned prior to the discharge of a baby. Preparation of mother/baby rooms. Ensure resident parents are offered clean linen regularly. Seek help when changing beds. Answer telephone if nursing staff/ward clerk are unavailable. Relate messages to appropriate person. Check incoming stores, complete documentation and put stores away in correct cupboards Ensure a safe environment for staff and visitors. Report safety hazards when identified to the Nurse-in-Charge Report broken equipment when identified to the Nurse-in-Charge Attend fire lecture and manual handling lecture once a year. Undertake yearly appraisal. Ensure that equipment store rooms are regularly tidied and equipment accessible. Strict confidentiality concerning babies and their parents must be observed by the postholder. Our Healthcare Support Workers (HCSWs) form an essential and well-respected part of our healthcare teams across a number of dynamic settings; out in the community, in our acute hospitals or within our theatres teams to name just a few. You will quickly become a valued member of the team through our comprehensive training and induction programme and our commitment to learning and development will satisfy even the most ambitious person. Once you have completed your training, and gained the necessary experience you will progress along the salary scale. Working Pattern: Long shifts 07:30 - 20:00 (shorter shifts will be considered). Including a mixture of weekdays and weekends. No Nights. Depending on your shift pattern and working hours, you may also receive additional enhancements to your pay. Interview Date: To be confirmed For further information please contact: Tracey Perry, Clinical Nurse Manager on 01392 406644, tracey.perry1@nhs.net Pay: The salary advertised for this position reflects the Agenda for Change 2024-5 rates, inclusive of a 5.5% pay award implemented from October 2024. If you join before this date, the pay award will be backdated to April 2024 or your start date, whichever is later. Until then, remuneration will be based on the 2023-4 pay bandings (Pay scales for 2023/24 | NHS Employers). As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve. Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon. The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received. The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust. Benefits We will work together to maintain a culture that develops and supports you and your team. This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there. Looking after you is important to us. We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies. If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays. You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups. Salary is not the only financial benefit You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including: National discount services such as the Blue Light Card and Health Service Discounts. Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter Car lease schemes. The NHS Pension scheme (one of the most generous and comprehensive in the UK). Cycle to work scheme These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.

For more information on the Job Description and Responsibilities please click the link below. More detail about the role: The successful candidate will be in the final stages of a CCAB or CIMA qualification/qualified accountant with excellent knowledge and experience of financial management or equivalent experience. You will be highly-motivated with excellent management, IT, communication, analytical and technical skills. The role will involve working flexibly with a wide range of stakeholders, with competing deadlines; hence effective communication skills and the ability to prioritise are essential. The role will be based either at Newcourt House, Exeter or Devonshire House, Barnstaple and may be required to travel to alternate sites on occasion (currently working from home). Hybrid working is currently in operation with a requirement of at least 2 days per week in the office. Working Pattern: 37.5 hours per week Interview Date: To be confirmed. Pay - The salary advertised for this position reflects the Agenda for Change 2024-5 rates, inclusive of a 5.5% pay award implemented from October 2024. If you join before this date, the pay award will be backdated to April 2024 or your start date, whichever is later. Until then, remuneration will be based on the 2023-4 pay bandings (Pay scales for 2023/24 | NHS Employers). For further information please contact: Sally Bond, Senior Divisional Management Accountant, on sbond4@nhs.net or Marie Holt, Senior Divisional Management Accountant on marie.holt1@nhs.net As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve. Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon. The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received. The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust. Benefits We will work together to maintain a culture that develops and supports you and your team. This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there. Looking after you is important to us. We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies. If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays. You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups. Salary is not the only financial benefit You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including: National discount services such as the Blue Light Card and Health Service Discounts. Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter Car lease schemes. The NHS Pension scheme (one of the most generous and comprehensive in the UK). Cycle to work scheme These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.

Hours: 42.5 per week Mon - Fri 8am - 5pm (30 min lunch)Full UK Manual Driving licence essential.
This is an exciting opportunity for an experienced Customer Service Advisor to join one of the UK’s leading Accident and Collision Repair specialists in our increasingly busy site in Exeter.
As a Customer Service Advisor you are the face of our Bodyshop. Working on reception, you are responsible for booking customer cars in for repair/attention. Duties include: preparing job cards and files, maintaining an efficient and effective system for associated paperwork, providing vehicle progress reports, arranging and allocating courtesy cars, collecting payment.
Our Bodyshop's are fast paced and exciting with lots of opportunity to make an incredible difference and apply your expertise and skill. The most important part of the Customer Service Advisor's job is to ensure complete customer satisfaction. It’s your job to liaise between the customer, the Bodyshop and any 3rd parties to ensure each and every customer has a first-class service. You will have excellent customer facing experience with strong administration and IT skills. You'll also need a full UK Manual driving licence if you're going to be part of the team.
Why choose FMG RS?
Of course, we offer a fantastic basic salary, but there’s much more to being a Customer Service Advisor at FMG RS than just that. Some of our most popular benefits include (but aren’t limited to) …

fantastic uncapped monthly bonus schemes plus guaranteed average bonus when you're on holiday!
an additional days' leave to celebrate your birthday each year,
free life assurance (x2 your basic salary)
exclusive employee vehicle-leasing schemes
pension & save-as-you-earn share scheme
A Benefits App giving a huge range of retailer discounts and cashback deals
well-being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
We're excited to have recently launched Wagestream for all our colleagues - a Financial Wellbeing app that gives you more control over your pay. Not only does it let you choose when to get paid it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you're eligible for and can even put you in touch with a financial coach!

We’re going places …

We’re part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland and Spain, – few other businesses can offer you the volume, variety and long-term security as us;
You’re rewarded for your part in our success – lots of customers means lots of work to share, which in turn means lots of opportunity to boost your earnings through our fantastic bonus schemes;
We invest in you – We believe everyone should have the opportunity to better themselves and look to progress, not just within FMG RS but the wider ZIGUP business too;
We’re growing – it’s an exciting time for the industry and we’re committed to being at the cutting edge, investing in everything from our EV capabilities, our workshops to our Training Centres;

Join the FMG RS family
With the best people in the industry within our Group, we really believe that no one else can do what we do as well as us. So what are you waiting for?
We are agile. We are experts. We are imaginative. We are reliable.
Keep your career moving, smarter.

Cook - 40 hours per week including alternate weekends (4 X 10 hour shifts, 7am-5pm per week).

As a Cook at Parkland House, rated Outstanding by CQC, you will work as part of a team who provide the best care for the people living in our homes and be a part of the next chapter in their story.

You will get to know them and what matters the most to them so you can support them in the best way possible, recognising their individual choice.

You will lead and work with the catering team to provide nutritious, well balanced, attractive meals to support the people living in our homes to live well.

You will ensure we cater for those with special dietary needs and offer choice so that individual needs are met.

You will organise the smooth running of the kitchen by working with and delegating appropriate tasks to the catering team.

You will have responsibility for the day to day operation of the kitchen, ensuring all equipment is clean and in good, safe working order and maintain hygiene standards.

You will maintain appropriate records to comply with HACCP, Company standards and legislation.

Every day is different and hard work is required, but each day, you will go home knowing you have made a difference to their lives.

We provide online training, along with face to face support, supervision and a full induction.

What you need most of all is a desire to help, to be kind and to enjoy making someone’s day that little bit easier.

About us

At Peninsula Care Homes, it’s our CARE (Committed, Ambition, Responsible, Embracing) values that make us different and a very special company to work for.

We are a family run business and not only do we provide a home from home environment filled with laugher and love for the people living in our homes, we recognise all that our staff do to support each day. We invest in our staff to enable them to reach their career aspirations and celebrate success, so they love what they do.

We can offer you:

Full company induction and training to get you started and confident in the role
Ongoing training and support thereafter to gain qualifications and opportunities for career progression
Free DBS check
The use of ‘Flex Earn’ enabling you to access wages earnt in advance of pay day, viewing earnt wages in real time.
Company Pension
Free meals provided when working long shifts
Access to Peninsula Care Homes Mental Health First Aider
Access to an external Confidential Care helpline for you and your family members
Access to Peninsula Care Home’s ‘Whycare?’ app
Access to Peninsula Care Home’s ‘Refer a Friend’ scheme
Ample PPE to support safe working
One of the most rewarding jobs
To find out more please contact us on 01392 346442.

Senior Care Assistant - Parkland House, our CQC Outstanding Care Home in Exeter. 24-36 hours available (Days or Nights) to include alternate weekends

Days £13.14-£13.64ph/ Nights £13.52-£14.02ph

As a Senior Care Assistant, you will work as part of a team to provide the best care for the people living in our homes and be a part of the next chapter in their story.

You will get to know them and what matters the most to them so you can support them in the best way possible, recognising their individual choice.

You will lead and co-ordinate the care and support team working within the home whilst running the shift; mentoring, supporting and managing the team to provide the very best person-centred care.

You will be responsible working with the team for the safety and wellbeing of the people living, working and visiting the home.

You will support people with daily living routines including personal care, offer emotional support, encourage social activities within the home and update electronic care plans and risk assessments (from pre-admission onwards) and ever-changing needs of individuals.

Every day is different and hard work is required, but each day, you will go home knowing you have made a difference to their lives.

What you need most of all is a desire to help, kindness and to enjoy making someone’s day that little bit easier.

About us

At Peninsula Care Homes, it’s our CARE (Committed, Ambition, Responsible, Embracing) values that make us different and a very special company to work for.

We are a family run business and not only do we provide a home from home environment filled with laugher and love for the people living in our homes, we recognise all that our staff do to support each day. We invest in our staff to enable them to reach their career aspirations and celebrate success, so they love what they do.

We can offer you:

Full company induction and training to get you started and confident in the role
Ongoing training and support thereafter including revalidation
Support from the Registered Manager and the Senior Management Team
Free DBS check
Company Pension
Free meals provided when working long shifts
Short or long shifts
Access to Peninsula Care Homes Mental Health First Aider
Access to an external Confidential Care helpline for you and your family members
Access to Peninsula Care Home’s ‘Whycare?’ app
Access to Peninsula Care Home’s ‘Refer a Friend’ scheme
Ample PPE to support safe working
One of the most rewarding jobs
To find out more please contact us on 01392 346442.

For more information on the Job Description and Responsibilities please click the link below. More detail about the role The post can be full or part time, as desired, and will be based in both Primary and Secondary Care in Exeter and Barnstaple under supervision. This role can be based in either Barnstaple or Exeter with the option to work one day at the other base. Additional attachments and/or projects may also be arranged at other specialist centres and teaching hospitals within the region. The team have excellent external professional networks, and regularly collaborate with the regional Sedation Network, Managed Clinical Networks (Special Care Dentistry, Paediatrics and Urgent Care) and Dental Public Health, South West Cleft Service, Bristol and London teaching hospitals. RDUH Salaried Dental Service provides dental care services to all the patient groups accessing the Salaried Dental Service. Treatment modalities include non-pharmacological behaviour management techniques, acupuncture, conscious sedation and treatment with general anaesthetic. There will be opportunity to work within a supportive senior clinical team, where the post holder can provide treatment in our special care clinics and hospitals, as well as domiciliary care. We work closely with our Oral Surgery colleagues within the service, and with multidisciplinary teams, including Learning Disability, Oral Health Promotion and Managed Clinical Network colleagues. Attendance at national and international conferences, regional meetings and study days can be supported with prior agreement. Similarly, the successful applicant will also be able to develop professional generic skills and participate in quality improvement, poster presentations, audit and research. Working Pattern: 37. 5 hours per week or part time hours for the right candidate. Monday to Friday. Interview Date: TBC For further information please contact: Camilla Boynton,Consultant in Special Care Dentistry, on 07379 064543 or camilla.boynton@nhs.net As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve. Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon. The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received. The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust. Benefits We will work together to maintain a culture that develops and supports you and your team. This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there. Looking after you is important to us. We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies. You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups. Salary is not the only financial benefit You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including: National discount services such as the Blue Light Card and Health Service Discounts. Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter Car lease schemes. The NHS Pension scheme (one of the most generous and comprehensive in the UK). Cycle to work scheme These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.

For more information on the Job Description and Responsibilities please click the link below. More detail about the role: Are you interested in joining our friendly and busy Neurology Team? We have an exciting role working with the MS nurses as their main administrative secretarial support. We are looking for an enthusiastic and motivated Service Administrator (Medical Secretary) to join our team based at Mardon Rehabilitation Centre, Wonford Road, Exeter. As an individual we are looking for someone who enjoys working as part of a busy and vibrant multidisciplinary team, who is able to prioritise their workload, and can remain calm under pressure. You will need to have excellent communication and interpersonal skills, proven experience in dealing with service users on the telephone. You will be flexible and adaptable with excellent IT skills. You will need to enjoy the challenge of working as part of a busy team yet have the ability to use your own initiative to meet the changing needs of the service. As a Team we are encouraging of personal and professional development, full training and support would be provided to help you learn and develop within this role. If you feel you would be suited to this role then we would be delighted to hear from you. Visits to the department are welcomed and encouraged. Working Pattern: 37.5 hours per week, Monday to Friday. Interview Date: To be confirmed Pay: The salary advertised for this position reflects the Agenda for Change 2024-5 rates, inclusive of a 5.5% pay award implemented from October 2024. If you join before this date, the pay award will be backdated to April 2024 or your start date, whichever is later. Until then, remuneration will be based on the 2023-4 pay bandings (Pay scales for 2023/24 | NHS Employers). For further information please contact: Ashleigh Stevens, Admin Line Manager, on 01392 406475 or ashleigh.stevens3@nhs.net As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve. Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon. The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received. The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust. Benefits We will work together to maintain a culture that develops and supports you and your team. This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there. Looking after you is important to us. We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies. If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays. You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups. Salary is not the only financial benefit You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including: National discount services such as the Blue Light Card and Health Service Discounts. Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter Car lease schemes. The NHS Pension scheme (one of the most generous and comprehensive in the UK). Cycle to work scheme These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.

For more information on the Job Description and Responsibilities please click the link below. More detail about the role: Central point of contact for the local multi-disciplinary activity, including the facilitation of the core group function. Co-ordination of the regular (weekly) core groups, taking minutes and noting core group actions. Preparation for core group discussions, check patient history and involvement with other agencies. Provide a high-quality customer service function in co-ordination of contact and outcome information. The provision of timely and effective co-ordination of contacts for the local Health & Social Care Team, working closely with other parts of the wider community teams. Identify urgent assessments that need action, alert and liaise with local Social Care Team Managers / Community Nurse, Urgent Community Response and Therapy Managers. Effective signposting of contacts to other agencies or sources of help as appropriate. Provide feedback to referrers about the outcomes of contacts and assessments in accordance with the agreed quality standards. Maintenance of IT based information systems and responsibility for key performance data. For NHS and DCC. To ensure the IM&T requirements for recording team activity are adhered to in collaboration with other team members. To provide key performance/activity data within the local Exeter Community teams. To work as a generic coordinator supporting Exeter Community, to include Nursing, Therapy, Business Support and Urgent Community Response .Working flexibly with the wider teams to ensure operational stability contingency cover within the wider team. To be trained and in the use of EPIC and CF6 along with other relevant IT programmes. To record, send and store information in line with the Data Protection Act and Caldicott principles. To be able to plan and respond to work load according to operational priorities To participate in the induction of new staff to the cluster team. To take part in regular performance appraisal. To undertake any training required in order to maintain competency including mandatory training. To supervise staff The role needs someone with a strong administrative background who is well organised with excellent problem-solving skills. You will also demonstrate excellent interpersonal, and prioritisation skills due to the high-volume workload with frequent interruptions. Training and any opportunities to develop are supported. You will be expected to communicate across a wide variety of contacts, good communication skills with an excellent telephone manner are essential since you can be dealing with distressed patients. The role involves regular communication with clients, families, clinicians (from a wide range of disciplines) and the voluntary sector requiring strong customer care skills and a professional manner. You will require high levels of concentration due to the work involved along with excellent problem-solving skills. You should be a good team player, supportive, flexible and willing to offer help to your colleagues in other teams as necessary. You should be resilient and able to cope with a busy office and a large workload where change is constant. A strong administrative background is needed since you will be expected to set up systems which assist the clinical team and produce process notes to ensure consistency. You should be confident and have excellent IT skills this is a rewarding role helping a wide range of people. Flexibility and the ability to deal with challenging situations in a professional and confidential manner will be required as will accuracy. You will need to travel to various GP practices, other community sites and attend training courses. This is an interesting role supporting Social Care and will enable the postholder to work across NHS and DCC to gain considerable experience and open other career opportunities. Working Pattern: 37.5 hours per week, Monday to Friday 9am to 5pm, currently but could be expected to work weekends and be flexible with working hours. Interview Date: To be confirmed Pay - The salary advertised for this position reflects the Agenda for Change 2024-5 rates, inclusive of a 5.5% pay award implemented from October 2024. If you join before this date, the pay award will be backdated to April 2024 or your start date, whichever is later. Until then, remuneration will be based on the 2023-4 pay bandings. For further information please contact: Patrycja Stefaniuk, Admin Line Manager, on 07919141961 or patrycja.stefaniuk@nhs.net or Sharon McAtackney, Locality Business Manager, on 07919141973 or sharon.mcatackney@nhs.net As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve. Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon. The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received. The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust. Benefits We will work together to maintain a culture that develops and supports you and your team. This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there. Looking after you is important to us. We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies. If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays. You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups. Salary is not the only financial benefit You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including: National discount services such as the Blue Light Card and Health Service Discounts. Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter Car lease schemes. The NHS Pension scheme (one of the most generous and comprehensive in the UK). Cycle to work scheme These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.

Senior Pricing Analyst

The Opportunity:

As the Pricing Manager of this global organising, you will take responsibility for the pricing strategies for 55,000 product lines which are sold worldwide. You will analyse and report on the results of pricing decisions in direct relation to sales using their inhouse business intelligence tool. There will also be some management responsibilities so this role would suit a Senior Pricing Analyst looking for that level of role, or a Pricing Manager seeking a responsible, global role in a fabulous organisation.

The Opportunity:

- Analyse cost price movements and new price/volume opportunities and communicate these to markets across the globe.
- Understanding the impact of pricing on DVP and perform financial evaluation to assess pricing action effectiveness.
- Take ownership of the selling price / DVP per market, vs budget.
- Maintain and regularly update a pricing history database.
- Manage the function of the department and oversee a small team.

You’ll be able to offer:

- Proven experience at a senior level of financial analysis. Experience of Strategic Price Scenario Modelling.
- Strategic thinker with strong business analytic skills sets including strong Excel and data modelling skills.
- Strong Transactional SQL skills.
- Excellent communication (written and oral) and be comfortable presenting to senior management.
- Degree or equivalent qualified Preferably in a financial / statistical related subject.

Company Benefits:

- 25 days paid annual leave + bank holidays
- Company Pension Plan (Salary Sacrifice) - Employer contributions of 6% (with min of 3% employee contributions)
- Life assurance cover 2 x basic salary (rising to 3 x basic salary for company pension scheme members)

- Employee Assistance Programme

- 24/7 Virtual GP
- Will writing – free service through YuLife

- Bupa Critical Illness Plan (80% subsidised by the Company)*
- Company profit share scheme (only for non-bonus related contracts), following 2 years service

Working Hours:
9-5.15 Monday to Friday – Hybrid working available, currently 2 days in the office, 3 from home if required.

Proud member of the Disability Confident employer scheme

For more information on the Job Description and Responsibilities please click the link below. More detail about the role We are large team providing administration support to the Oncology Consultants and the wider multidisciplinary team, flexibility is an essential element of the role. The successful candidate will need to demonstrate strong administration and communication skills with the ability to prioritise a workload. The candidate will be required to demonstrate empathy and sensitivity when communicating with patients and relatives. We would be happy to facilitate a visit to the Department to meet the team. Working Pattern: 37.5 hours per week, working Monday to Friday between the core hours of 08:00 - 17:00 Interview Date: Tuesday 1st October 2024 and Wednesday 2nd October 2024 Pay: The salary advertised for this position reflects the Agenda for Change 2024-5 rates, inclusive of a 5.5% pay award implemented from October 2024. If you join before this date, the pay award will be backdated to April 2024 or your start date, whichever is later. Until then, remuneration will be based on the 2023-4 pay bandings. For further information please contact: Sally Veale, Admin Line Manager, Telephone: 01392- 404588, or email: sally.veale@nhs.net As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve. Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon. The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received. The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust. Benefits We will work together to maintain a culture that develops and supports you and your team. This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there. Looking after you is important to us. We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies. If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays. You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups. Salary is not the only financial benefit You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including: National discount services such as the Blue Light Card and Health Service Discounts. Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter Car lease schemes. The NHS Pension scheme (one of the most generous and comprehensive in the UK). Cycle to work scheme These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.

Job Purpose The Call Referral Handlers within the First Response Service help to underpin all of our clinical activity, meaning this dedicated and enthusiastic 24/7 workforce is vital to the delivery ofa high standard of care. As the post holder will provide comprehensive administrative support to the service, there will be an expectation for them to be highly motivated, flexible and multi-skilled with excellent organisational expertise. The post holder will have a high standard of skills using Microsoft Office packages and experience of using bespoke IT systems. The post holder will be required to answer telephone calls from Health Care Professionals, other specialised services, patients, care givers and others; taking mental health crisis referral information and accurately entering the data within electronic systems. The post holder will also at times be expected to share information with other professional disciplines such as the police in line with Data Protection Regulations. The post holder, with support from senior clinical staff will at times need to divert some calls directly to a clinician, waiting with them until there is clinical availability. The post holder will furthermore respond to telephone queries, requiring them to update electronic patient records, communicate with colleagues and redirect calls when required. The post holder will also need to meet deadlines, collate data and maintain standards relating toadministrative processes. They will need to be able to work within a team effectively and share work streams where appropriate. The post holder will also be required to support with the general administration in the First Response Service within overarching guidelines and policies. Duties and Responsibilities Analytical and Judgemental Skills Action judgement involving facts or situations requiring administrative analysis Resolve problems relating to call diversions where appropriate Make judgements on how to respond to caller queries Keep appropriate records/information as and when required by the service for any audit purposes Provide statistical returns when required which may involve entering statistical data onto data bases Assess situations, identify and resolve potential problems within own skill set Refer and seek guidance on issues outside level of competency or authority to senior staff Proactively support cover arrangements in times of absence Planning and Organisational Skills Contribute to the smooth running of the service and systems including management ofgeneric email accounts, electronic filing systems and any other forms of correspondence Prioritise own tasks, exercising a degree of independence, initiative and judgement Deliver excellent levels of service by regularly assessing, problem solving and evaluating the nature of the work Escalate any concerns in a timely way to senior colleagues Implement any planned changes or actions Responsibility for Patient/Client Care, Treatment and Therapy Act as a principle point of contact for professional referrers to the service Provide non clinical advice and information to referrers/callers Maintain confidentiality of information at all times and comply with all aspects of the Data Protection Act Responsibility for Policy and Service Development Implementation Maintain and continue to improve knowledge and understanding of the Trust/Service including systems, policy and current issues, particularly to own area of work Adhere to all Trust and departmental policies and procedures relating to role Comply with local administrative procedures Participate in local review of administration services Responsibility for Finance, Equipment and Other Resources Maintain the safe keeping of Trust property Any concerns regarding misuse of Trust property shall be raised immediately with the Trust Counter Fraud Specialist Ensure the proper use of the Trust resources, such as stationary, telephone usage photocopying and other consumables used within the course of business Ensuring minimal waste and cost Suggest efficiency savings to more senior staff Responsibility for Human Resources, e.g. Supervision, Training, HR Advice and Management The post holder has no managerial supervision responsibility but is expected to be a good example to other staff and use their experience to assist/guide new starter inductions Responsibility for Information Resources and Administrative Duties Produce confidential correspondence and reports Maintain efficient and effective electronic filing system/s Responsibility for ensuring accurate and up to date data is recorded onto electronic records systems at point of contact with the service Communicate with any other professionals as required regarding changes to information Any Other Specific Tasks Required Provide cover for colleagues when and where necessary Adherence to the principles of Duty of Candour regarding openness and transparency in day to day conduct and encourage the same behaviours within the wider organisation Adherence to Trust policy regarding the protection and use of personal information which provides guidance on the use of disclosure of information Meet requirements of Trust policies relating to the appropriate use of computer equipment and computer generated information Meet all other Trust policy requirements related to this role Communication and Working Relationship Skills Recognize the importance of effective communication as they can often be the first point of contact, representing the service Communicate clearly and effectively with professional referrers and other callers Communicate clearly and effectively with patients and carers Communicate clearly and effectively with team colleagues Develop and maintain strong working relationships with a range of stakeholders: GPs Police services Ambulance services Support services Health and social care professionals Patients Voluntary and independent sector agencies Others Administratively support clinicians who provide a 24/7 crisis mental health service Work within an environment that receives and makes a high volume of inbound and outbound calls Answer telephone calls into the First Response Service, aiming to achieve a positive stakeholder experience from all that use the service Take ownership of each call to ensure all required information is obtained and accurately recorded to include the registration of referrals in line with policy Communicate in a professional manner at all times Ensure high standards of customer service for all patients and staff that contact the service Handle any queries from Health Care Professionals/others Fully comply with both legal and local policies and procedures regarding confidentiality and employment practices Recognise peoples needs for alternative methods of communication and respond accordingly Communicate with clinical and non-clinical staff Effectively manage calls from potentially distressed referrers/ patients and carers; responding appropriately in a supportive, empathetic and courteous manner Escalate concerns to senior members of the team as appropriate Redirect calls when required, supporting the right time, right place principle Take messages as appropriate Respond to queries by email, as needed Accurately input complex and sensitive data relating to people who use the service onto electronic patient records system Document information in accordance with the Trusts record keeping standards Support the manager and team by ensuring that records are up to date on patient systems as required and that items are dealt with quickly and efficiently Support with the day-to-day administration of the service Competent in the use of Microsoft Office and bespoke packages relating to Trust informatics/patient electronic records to produce correspondence to maintain records, spreadsheets and databases Produce clear and accurate written correspondence Participate actively in the services training strategy, including mandatory training and other identified training necessary for this role Plan and organise work using own initiative whilst being able to work flexibly as a valuable member of the team Support members of the team in the induction and training of new starters to the service. Undertake any additional duties as appropriate and delegated by the Supervisor