Total 343 Customer Service job vacancies in Exeter, EX2 7JQ

Oxfordshire Council are currently recruiting for a Permanent Adult Social Worker.

Job Purpose:

This post is based in Adult Social Care and the post holder will be required to work collaboratively across adult social care and partner agencies to support and promote strong communities, making a real difference to the people and communities we serve, now, and for the future, whilst ensuring that we are delivering value for money. Support is delivered through a strength-based approach to create opportunities, build resilience and long-term support networks so that people live their lives as successfully, independently and as safely as possible.

The post holder will work within the competency framework achieving completion and passing of progression to Grade 11, within the timescales set out in the criteria.

Job Responsibilities:

• Work within the requirements of the Care Act 2014, Mental Capacity Act 2005, Mental Health Act 1983 and any other relevant legislation, guidance and codes of practice, providing personalised information and advice to individuals, families and their carers.
• Use strength-based approaches, ensuring that in responding to eligible needs all options including the use of informal support networks, community resources, and the assessment of equipment and adaptations are explored in order to achieve identified outcomes.

• To undertake timely and proportionate assessments, reviews and professional interventions and other duties relating to individuals, families and carers.

• Ensure support plans are reflective of the persons needs and outcomes by providing a clear breakdown of how these are being met, regardless of determination of eligibility.

• Identify and make necessary arrangements where an individual would benefit from services which will improve and maintain independence, in particular reablement services and equipment including:

- To assess for and provide equipment including Assistive Technology to meet needs and reduce risk

- To assess and offer advice and facilitation of minor and major adaptions to properties

- To assess and offer advice on moving and handling techniques (including postural management support)

and the issue of appropriate equipment

- To work with housing partners to assist with re-housing applications in line with Local housing policy.

If you would like to apply for this role please email your CV to Delanie.heyes@servicecare.org.uk or call 01772 208964

Cook - 40 hours per week including alternate weekends (4 X 10 hour shifts, 7am-5pm per week).

As a Cook at Parkland House, rated Outstanding by CQC, you will work as part of a team who provide the best care for the people living in our homes and be a part of the next chapter in their story.

You will get to know them and what matters the most to them so you can support them in the best way possible, recognising their individual choice.

You will lead and work with the catering team to provide nutritious, well balanced, attractive meals to support the people living in our homes to live well.

You will ensure we cater for those with special dietary needs and offer choice so that individual needs are met.

You will organise the smooth running of the kitchen by working with and delegating appropriate tasks to the catering team.

You will have responsibility for the day to day operation of the kitchen, ensuring all equipment is clean and in good, safe working order and maintain hygiene standards.

You will maintain appropriate records to comply with HACCP, Company standards and legislation.

Every day is different and hard work is required, but each day, you will go home knowing you have made a difference to their lives.

We provide online training, along with face to face support, supervision and a full induction.

What you need most of all is a desire to help, to be kind and to enjoy making someone’s day that little bit easier.

About us

At Peninsula Care Homes, it’s our CARE (Committed, Ambition, Responsible, Embracing) values that make us different and a very special company to work for.

We are a family run business and not only do we provide a home from home environment filled with laugher and love for the people living in our homes, we recognise all that our staff do to support each day. We invest in our staff to enable them to reach their career aspirations and celebrate success, so they love what they do.

We can offer you:

Full company induction and training to get you started and confident in the role
Ongoing training and support thereafter to gain qualifications and opportunities for career progression
Free DBS check
The use of ‘Flex Earn’ enabling you to access wages earnt in advance of pay day, viewing earnt wages in real time.
Company Pension
Free meals provided when working long shifts
Access to Peninsula Care Homes Mental Health First Aider
Access to an external Confidential Care helpline for you and your family members
Access to Peninsula Care Home’s ‘Whycare?’ app
Access to Peninsula Care Home’s ‘Refer a Friend’ scheme
Ample PPE to support safe working
One of the most rewarding jobs
To find out more please contact us on 01392 346442.

Senior Care Assistant - Parkland House, our CQC Outstanding Care Home in Exeter. 24-36 hours available (Days or Nights) to include alternate weekends

Days £13.14-£13.64ph/ Nights £13.52-£14.02ph

As a Senior Care Assistant, you will work as part of a team to provide the best care for the people living in our homes and be a part of the next chapter in their story.

You will get to know them and what matters the most to them so you can support them in the best way possible, recognising their individual choice.

You will lead and co-ordinate the care and support team working within the home whilst running the shift; mentoring, supporting and managing the team to provide the very best person-centred care.

You will be responsible working with the team for the safety and wellbeing of the people living, working and visiting the home.

You will support people with daily living routines including personal care, offer emotional support, encourage social activities within the home and update electronic care plans and risk assessments (from pre-admission onwards) and ever-changing needs of individuals.

Every day is different and hard work is required, but each day, you will go home knowing you have made a difference to their lives.

What you need most of all is a desire to help, kindness and to enjoy making someone’s day that little bit easier.

About us

At Peninsula Care Homes, it’s our CARE (Committed, Ambition, Responsible, Embracing) values that make us different and a very special company to work for.

We are a family run business and not only do we provide a home from home environment filled with laugher and love for the people living in our homes, we recognise all that our staff do to support each day. We invest in our staff to enable them to reach their career aspirations and celebrate success, so they love what they do.

We can offer you:

Full company induction and training to get you started and confident in the role
Ongoing training and support thereafter including revalidation
Support from the Registered Manager and the Senior Management Team
Free DBS check
Company Pension
Free meals provided when working long shifts
Short or long shifts
Access to Peninsula Care Homes Mental Health First Aider
Access to an external Confidential Care helpline for you and your family members
Access to Peninsula Care Home’s ‘Whycare?’ app
Access to Peninsula Care Home’s ‘Refer a Friend’ scheme
Ample PPE to support safe working
One of the most rewarding jobs
To find out more please contact us on 01392 346442.

For more information on the Job Description and Responsibilities please click the link below. More detail about the role The post can be full or part time, as desired, and will be based in both Primary and Secondary Care in Exeter and Barnstaple under supervision. This role can be based in either Barnstaple or Exeter with the option to work one day at the other base. Additional attachments and/or projects may also be arranged at other specialist centres and teaching hospitals within the region. The team have excellent external professional networks, and regularly collaborate with the regional Sedation Network, Managed Clinical Networks (Special Care Dentistry, Paediatrics and Urgent Care) and Dental Public Health, South West Cleft Service, Bristol and London teaching hospitals. RDUH Salaried Dental Service provides dental care services to all the patient groups accessing the Salaried Dental Service. Treatment modalities include non-pharmacological behaviour management techniques, acupuncture, conscious sedation and treatment with general anaesthetic. There will be opportunity to work within a supportive senior clinical team, where the post holder can provide treatment in our special care clinics and hospitals, as well as domiciliary care. We work closely with our Oral Surgery colleagues within the service, and with multidisciplinary teams, including Learning Disability, Oral Health Promotion and Managed Clinical Network colleagues. Attendance at national and international conferences, regional meetings and study days can be supported with prior agreement. Similarly, the successful applicant will also be able to develop professional generic skills and participate in quality improvement, poster presentations, audit and research. Working Pattern: 37. 5 hours per week or part time hours for the right candidate. Monday to Friday. Interview Date: TBC For further information please contact: Camilla Boynton,Consultant in Special Care Dentistry, on 07379 064543 or camilla.boynton@nhs.net As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve. Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon. The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received. The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust. Benefits We will work together to maintain a culture that develops and supports you and your team. This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there. Looking after you is important to us. We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies. You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups. Salary is not the only financial benefit You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including: National discount services such as the Blue Light Card and Health Service Discounts. Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter Car lease schemes. The NHS Pension scheme (one of the most generous and comprehensive in the UK). Cycle to work scheme These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.

For more information on the Job Description and Responsibilities please click the link below. More detail about the role: Are you interested in joining our friendly and busy Neurology Team? We have an exciting role working with the MS nurses as their main administrative secretarial support. We are looking for an enthusiastic and motivated Service Administrator (Medical Secretary) to join our team based at Mardon Rehabilitation Centre, Wonford Road, Exeter. As an individual we are looking for someone who enjoys working as part of a busy and vibrant multidisciplinary team, who is able to prioritise their workload, and can remain calm under pressure. You will need to have excellent communication and interpersonal skills, proven experience in dealing with service users on the telephone. You will be flexible and adaptable with excellent IT skills. You will need to enjoy the challenge of working as part of a busy team yet have the ability to use your own initiative to meet the changing needs of the service. As a Team we are encouraging of personal and professional development, full training and support would be provided to help you learn and develop within this role. If you feel you would be suited to this role then we would be delighted to hear from you. Visits to the department are welcomed and encouraged. Working Pattern: 37.5 hours per week, Monday to Friday. Interview Date: To be confirmed Pay: The salary advertised for this position reflects the Agenda for Change 2024-5 rates, inclusive of a 5.5% pay award implemented from October 2024. If you join before this date, the pay award will be backdated to April 2024 or your start date, whichever is later. Until then, remuneration will be based on the 2023-4 pay bandings (Pay scales for 2023/24 | NHS Employers). For further information please contact: Ashleigh Stevens, Admin Line Manager, on 01392 406475 or ashleigh.stevens3@nhs.net As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve. Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon. The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received. The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust. Benefits We will work together to maintain a culture that develops and supports you and your team. This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there. Looking after you is important to us. We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies. If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays. You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups. Salary is not the only financial benefit You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including: National discount services such as the Blue Light Card and Health Service Discounts. Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter Car lease schemes. The NHS Pension scheme (one of the most generous and comprehensive in the UK). Cycle to work scheme These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.

For more information on the Job Description and Responsibilities please click the link below. More detail about the role: Central point of contact for the local multi-disciplinary activity, including the facilitation of the core group function. Co-ordination of the regular (weekly) core groups, taking minutes and noting core group actions. Preparation for core group discussions, check patient history and involvement with other agencies. Provide a high-quality customer service function in co-ordination of contact and outcome information. The provision of timely and effective co-ordination of contacts for the local Health & Social Care Team, working closely with other parts of the wider community teams. Identify urgent assessments that need action, alert and liaise with local Social Care Team Managers / Community Nurse, Urgent Community Response and Therapy Managers. Effective signposting of contacts to other agencies or sources of help as appropriate. Provide feedback to referrers about the outcomes of contacts and assessments in accordance with the agreed quality standards. Maintenance of IT based information systems and responsibility for key performance data. For NHS and DCC. To ensure the IM&T requirements for recording team activity are adhered to in collaboration with other team members. To provide key performance/activity data within the local Exeter Community teams. To work as a generic coordinator supporting Exeter Community, to include Nursing, Therapy, Business Support and Urgent Community Response .Working flexibly with the wider teams to ensure operational stability contingency cover within the wider team. To be trained and in the use of EPIC and CF6 along with other relevant IT programmes. To record, send and store information in line with the Data Protection Act and Caldicott principles. To be able to plan and respond to work load according to operational priorities To participate in the induction of new staff to the cluster team. To take part in regular performance appraisal. To undertake any training required in order to maintain competency including mandatory training. To supervise staff The role needs someone with a strong administrative background who is well organised with excellent problem-solving skills. You will also demonstrate excellent interpersonal, and prioritisation skills due to the high-volume workload with frequent interruptions. Training and any opportunities to develop are supported. You will be expected to communicate across a wide variety of contacts, good communication skills with an excellent telephone manner are essential since you can be dealing with distressed patients. The role involves regular communication with clients, families, clinicians (from a wide range of disciplines) and the voluntary sector requiring strong customer care skills and a professional manner. You will require high levels of concentration due to the work involved along with excellent problem-solving skills. You should be a good team player, supportive, flexible and willing to offer help to your colleagues in other teams as necessary. You should be resilient and able to cope with a busy office and a large workload where change is constant. A strong administrative background is needed since you will be expected to set up systems which assist the clinical team and produce process notes to ensure consistency. You should be confident and have excellent IT skills this is a rewarding role helping a wide range of people. Flexibility and the ability to deal with challenging situations in a professional and confidential manner will be required as will accuracy. You will need to travel to various GP practices, other community sites and attend training courses. This is an interesting role supporting Social Care and will enable the postholder to work across NHS and DCC to gain considerable experience and open other career opportunities. Working Pattern: 37.5 hours per week, Monday to Friday 9am to 5pm, currently but could be expected to work weekends and be flexible with working hours. Interview Date: To be confirmed Pay - The salary advertised for this position reflects the Agenda for Change 2024-5 rates, inclusive of a 5.5% pay award implemented from October 2024. If you join before this date, the pay award will be backdated to April 2024 or your start date, whichever is later. Until then, remuneration will be based on the 2023-4 pay bandings. For further information please contact: Patrycja Stefaniuk, Admin Line Manager, on 07919141961 or patrycja.stefaniuk@nhs.net or Sharon McAtackney, Locality Business Manager, on 07919141973 or sharon.mcatackney@nhs.net As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve. Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon. The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received. The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust. Benefits We will work together to maintain a culture that develops and supports you and your team. This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there. Looking after you is important to us. We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies. If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays. You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups. Salary is not the only financial benefit You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including: National discount services such as the Blue Light Card and Health Service Discounts. Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter Car lease schemes. The NHS Pension scheme (one of the most generous and comprehensive in the UK). Cycle to work scheme These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.

Senior Pricing Analyst

The Opportunity:

As the Pricing Manager of this global organising, you will take responsibility for the pricing strategies for 55,000 product lines which are sold worldwide. You will analyse and report on the results of pricing decisions in direct relation to sales using their inhouse business intelligence tool. There will also be some management responsibilities so this role would suit a Senior Pricing Analyst looking for that level of role, or a Pricing Manager seeking a responsible, global role in a fabulous organisation.

The Opportunity:

- Analyse cost price movements and new price/volume opportunities and communicate these to markets across the globe.
- Understanding the impact of pricing on DVP and perform financial evaluation to assess pricing action effectiveness.
- Take ownership of the selling price / DVP per market, vs budget.
- Maintain and regularly update a pricing history database.
- Manage the function of the department and oversee a small team.

You’ll be able to offer:

- Proven experience at a senior level of financial analysis. Experience of Strategic Price Scenario Modelling.
- Strategic thinker with strong business analytic skills sets including strong Excel and data modelling skills.
- Strong Transactional SQL skills.
- Excellent communication (written and oral) and be comfortable presenting to senior management.
- Degree or equivalent qualified Preferably in a financial / statistical related subject.

Company Benefits:

- 25 days paid annual leave + bank holidays
- Company Pension Plan (Salary Sacrifice) - Employer contributions of 6% (with min of 3% employee contributions)
- Life assurance cover 2 x basic salary (rising to 3 x basic salary for company pension scheme members)

- Employee Assistance Programme

- 24/7 Virtual GP
- Will writing – free service through YuLife

- Bupa Critical Illness Plan (80% subsidised by the Company)*
- Company profit share scheme (only for non-bonus related contracts), following 2 years service

Working Hours:
9-5.15 Monday to Friday – Hybrid working available, currently 2 days in the office, 3 from home if required.

Proud member of the Disability Confident employer scheme

Are you an Account Manager who would like to work for an industry leading FMCG organisation that invests in its people and sustainability, offers full autonomy, prides itself on its ethics and integrity, and offers the potential to earn substantial achievable bonus?

One of the major players in the world of FMCG and coffee have an exciting Account Manager opportunity working mainly across the St Albans & Luton areas, where you will be responsible for the development and managing of multiple accounts, whilst actively driving new business acquisition. Your customers and prospects will be companies in the contract catering, healthcare and education sectors, and you'll be offering competitive coffee solutions through building and nurturing relationships in this field based role - taking ownership of your business.

As an Account Manager, your exciting new role will involve:

- Managing, developing, and maintaining an existing account base across your region
- Networking with key buyers, area managers and decision makers in your region
- Developing and acquiring new business
- Achieving year-on-year profit growth across accounts in your area
- Delivering on-site training and conducting regular site visits
- Increasing product penetration and accurately planning accounts

I am very interested in speaking with candidates who have experience working as an Account Manager, Sales Manager, Business Development Manager, Sales Executive, Field Sales Executive or Field Sales Account Manager, and who has a proven track record in account management. Coffee industry or hospitality experience would be desirable but isn't essential.

Basic salary for this position is: £28,000 to £32,000 p.a. (depending on level of experience) - plus OTE of c. £8-11k in bonus potential (as well as additional bonuses). The package for this field-based sales role also includes company car.

Benefits include: private pension, life assurance, medical cash back scheme, staff discounts and more!

Proud member of the Disability Confident employer scheme

For more information on the Job Description and Responsibilities please click the link below. More detail about the role We are large team providing administration support to the Oncology Consultants and the wider multidisciplinary team, flexibility is an essential element of the role. The successful candidate will need to demonstrate strong administration and communication skills with the ability to prioritise a workload. The candidate will be required to demonstrate empathy and sensitivity when communicating with patients and relatives. We would be happy to facilitate a visit to the Department to meet the team. Working Pattern: 37.5 hours per week, working Monday to Friday between the core hours of 08:00 - 17:00 Interview Date: Tuesday 1st October 2024 and Wednesday 2nd October 2024 Pay: The salary advertised for this position reflects the Agenda for Change 2024-5 rates, inclusive of a 5.5% pay award implemented from October 2024. If you join before this date, the pay award will be backdated to April 2024 or your start date, whichever is later. Until then, remuneration will be based on the 2023-4 pay bandings. For further information please contact: Sally Veale, Admin Line Manager, Telephone: 01392- 404588, or email: sally.veale@nhs.net As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve. Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon. The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received. The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust. Benefits We will work together to maintain a culture that develops and supports you and your team. This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there. Looking after you is important to us. We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies. If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays. You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups. Salary is not the only financial benefit You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including: National discount services such as the Blue Light Card and Health Service Discounts. Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter Car lease schemes. The NHS Pension scheme (one of the most generous and comprehensive in the UK). Cycle to work scheme These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.

Job Purpose The Call Referral Handlers within the First Response Service help to underpin all of our clinical activity, meaning this dedicated and enthusiastic 24/7 workforce is vital to the delivery ofa high standard of care. As the post holder will provide comprehensive administrative support to the service, there will be an expectation for them to be highly motivated, flexible and multi-skilled with excellent organisational expertise. The post holder will have a high standard of skills using Microsoft Office packages and experience of using bespoke IT systems. The post holder will be required to answer telephone calls from Health Care Professionals, other specialised services, patients, care givers and others; taking mental health crisis referral information and accurately entering the data within electronic systems. The post holder will also at times be expected to share information with other professional disciplines such as the police in line with Data Protection Regulations. The post holder, with support from senior clinical staff will at times need to divert some calls directly to a clinician, waiting with them until there is clinical availability. The post holder will furthermore respond to telephone queries, requiring them to update electronic patient records, communicate with colleagues and redirect calls when required. The post holder will also need to meet deadlines, collate data and maintain standards relating toadministrative processes. They will need to be able to work within a team effectively and share work streams where appropriate. The post holder will also be required to support with the general administration in the First Response Service within overarching guidelines and policies. Duties and Responsibilities Analytical and Judgemental Skills Action judgement involving facts or situations requiring administrative analysis Resolve problems relating to call diversions where appropriate Make judgements on how to respond to caller queries Keep appropriate records/information as and when required by the service for any audit purposes Provide statistical returns when required which may involve entering statistical data onto data bases Assess situations, identify and resolve potential problems within own skill set Refer and seek guidance on issues outside level of competency or authority to senior staff Proactively support cover arrangements in times of absence Planning and Organisational Skills Contribute to the smooth running of the service and systems including management ofgeneric email accounts, electronic filing systems and any other forms of correspondence Prioritise own tasks, exercising a degree of independence, initiative and judgement Deliver excellent levels of service by regularly assessing, problem solving and evaluating the nature of the work Escalate any concerns in a timely way to senior colleagues Implement any planned changes or actions Responsibility for Patient/Client Care, Treatment and Therapy Act as a principle point of contact for professional referrers to the service Provide non clinical advice and information to referrers/callers Maintain confidentiality of information at all times and comply with all aspects of the Data Protection Act Responsibility for Policy and Service Development Implementation Maintain and continue to improve knowledge and understanding of the Trust/Service including systems, policy and current issues, particularly to own area of work Adhere to all Trust and departmental policies and procedures relating to role Comply with local administrative procedures Participate in local review of administration services Responsibility for Finance, Equipment and Other Resources Maintain the safe keeping of Trust property Any concerns regarding misuse of Trust property shall be raised immediately with the Trust Counter Fraud Specialist Ensure the proper use of the Trust resources, such as stationary, telephone usage photocopying and other consumables used within the course of business Ensuring minimal waste and cost Suggest efficiency savings to more senior staff Responsibility for Human Resources, e.g. Supervision, Training, HR Advice and Management The post holder has no managerial supervision responsibility but is expected to be a good example to other staff and use their experience to assist/guide new starter inductions Responsibility for Information Resources and Administrative Duties Produce confidential correspondence and reports Maintain efficient and effective electronic filing system/s Responsibility for ensuring accurate and up to date data is recorded onto electronic records systems at point of contact with the service Communicate with any other professionals as required regarding changes to information Any Other Specific Tasks Required Provide cover for colleagues when and where necessary Adherence to the principles of Duty of Candour regarding openness and transparency in day to day conduct and encourage the same behaviours within the wider organisation Adherence to Trust policy regarding the protection and use of personal information which provides guidance on the use of disclosure of information Meet requirements of Trust policies relating to the appropriate use of computer equipment and computer generated information Meet all other Trust policy requirements related to this role Communication and Working Relationship Skills Recognize the importance of effective communication as they can often be the first point of contact, representing the service Communicate clearly and effectively with professional referrers and other callers Communicate clearly and effectively with patients and carers Communicate clearly and effectively with team colleagues Develop and maintain strong working relationships with a range of stakeholders: GPs Police services Ambulance services Support services Health and social care professionals Patients Voluntary and independent sector agencies Others Administratively support clinicians who provide a 24/7 crisis mental health service Work within an environment that receives and makes a high volume of inbound and outbound calls Answer telephone calls into the First Response Service, aiming to achieve a positive stakeholder experience from all that use the service Take ownership of each call to ensure all required information is obtained and accurately recorded to include the registration of referrals in line with policy Communicate in a professional manner at all times Ensure high standards of customer service for all patients and staff that contact the service Handle any queries from Health Care Professionals/others Fully comply with both legal and local policies and procedures regarding confidentiality and employment practices Recognise peoples needs for alternative methods of communication and respond accordingly Communicate with clinical and non-clinical staff Effectively manage calls from potentially distressed referrers/ patients and carers; responding appropriately in a supportive, empathetic and courteous manner Escalate concerns to senior members of the team as appropriate Redirect calls when required, supporting the right time, right place principle Take messages as appropriate Respond to queries by email, as needed Accurately input complex and sensitive data relating to people who use the service onto electronic patient records system Document information in accordance with the Trusts record keeping standards Support the manager and team by ensuring that records are up to date on patient systems as required and that items are dealt with quickly and efficiently Support with the day-to-day administration of the service Competent in the use of Microsoft Office and bespoke packages relating to Trust informatics/patient electronic records to produce correspondence to maintain records, spreadsheets and databases Produce clear and accurate written correspondence Participate actively in the services training strategy, including mandatory training and other identified training necessary for this role Plan and organise work using own initiative whilst being able to work flexibly as a valuable member of the team Support members of the team in the induction and training of new starters to the service. Undertake any additional duties as appropriate and delegated by the Supervisor

Administration services underpin all of our clinical activity at Devon Partnership NHS Trust, which means our dedicated and enthusiastic administration workforce is vital to the delivery of first class care. The post holder will provide comprehensive administrative support to the Practice Education team. There will be an expectation for the post holder to be highly motivated, flexible and multi-skilled with excellent organisational skills. The post holder will have high standard of skills using Microsoft Office packages and experience of using bespoke IT systems. The post holder will need to meet deadlines, collate data and maintain standards relating to administrative processes. They will need to be able to work within a team effectively and share work streams where appropriate. The role will involve the coordination and implementation of office procedures and will require a high degree of organisational skills and excellent working knowledge of administrative systems. Duties and Responsibilities Key Responsibilities include: Work within the Practice Education team the post holder will be required to provide advice and guidance to staff, managers and students in relation to Apprenticeships, Student Placements and Preceptorship programs. Comprehensive diary management Meetings administration including taking and distributing formal minutes; recording clear actions and following these up to check completion; maintaining attendance records Support the manager and team by ensuring that records are up to date on all staffing systems as required and that items are dealt with quickly and efficiently on Trust systems. Contribute to the smooth running of administrative systems including management of generic email accounts and electronic and paper filing systems as well as other forms of correspondence. Undertake the pre and post administration associated with the delivery of course and meetings, including booking of venues, trainers/speakers and equipment as well as reproduction of course materials for events and distributing agendas/notes and managing multiple diaries. Profile Excellent planning and organisation skills Excellent written and verbal communication skills Excellent attention to detail Professional telephone manner Collegiate approach and diligent Takes pride in their work and consistently strives to produce work of the highest standard Seeks to deliver the best possible outcome rather than just the task at hand Works in partnership with the Manager/associated team to understand their needs and priorities (which may change depending on workload) Excellent time management skills Experience of prioritising a varied and busy workload Experience of working under pressure with the ability to work to and achieve deadlines The role will involve the development and implementation of office procedures and will require a high degree of organisational skills and excellent working knowledge of administrative practices

Please see the attached job description and person specification for full details of the role and responsibilities Where the post is a temporary position there may be a possibility of the post becoming permanent. All posts can be considered as development opportunities if applicants do not meet the essential criteria at the time of appointment but would be able to meet this in a reasonable time frame. Vacancies may close early if a high volume of applications are received.

Service Care Solutions are currently working alongside a reputable Police Force, based in Devon and Cornwall, which needs a Legal Advisor to join their team. This role would be well suited to a qualified Solicitor, Barrister or Legal Executive.

ROLE: Legal Advisor

LOCATION: Devon and Cornwall

UMBRELLA rate: £30ph-£35ph umbrella

CONTRACT LENGTH: 3 months rolling

The responsibilities of the Legal Advisor:

• Investigate, research, and advise upon a range of contentious and non-contentious legal issues, including high-profile and high-risk matters.
• Prepare for and carry out advocacy representing the Chief Constable in a variety of legal proceedings including Civil Litigation, Employment Tribunals, Inquests, internal misconduct hearings, Family Court proceedings and obtaining Civil Preventative Orders.
• Attend court across various locations Devon and Cornwall

The person:

• A qualified Solicitor, Legal Executive or Barrister with 3+ years of PQE Civil Litigation
• Someone with public sector experience
• Someone with strong advocacy skills and is able to attend court when required.

The benefits included with the Legal Advisor position:

• Weekly pay
• Flexible hours
• Hybrid working

If this Legal Advisor role sounds like an opportunity that is right for you or someone you know, then don't hesitate to get in touch with Hugh Barnes via email, Hugh.Barnes@servicecare.org.uk, or via phone at 01772208969 .

We also welcome referrals for this position, where a successful recommendation would be worth £250.

Job Title: - Care Support Worker - Mental Health Trust:Devon Partnership NHS Trust Location: - Trust also covers areas in Exeter, Torquay, Ivybridge, Barnstaple. Main hospitals are exeter and Torquay. Pay Rate: £12 - £21 Shift Patterns:7:30am to 3:30pm, 7:30am to 12:30pm, 9am to 5pm, 12:30pm to 8:30pm, 3:30pm to 8:30pm, 8pm to 8am About the Trust- Welcome to Devon Partnership NHS Trust - Mental health, learning disability and neurodiversity services. We provide a wide range of NHS services to people with mental health, learning disability and neurodiversity needs in Devon, the wider South West region and nationally. We are passionate about promoting good mental health and wellbeing. We strive to use the expertise and resources within our organisation, and through our partnerships, to deliver high quality services that are safe and focused on peoples recovery. Why might this job interest you? This position allows you to make a significant impact on individuals' lives by providing essential support and compassionate care in mental health settings, all while having the freedom to choose your own working hours. The flexibility of a bank role enables Mental Health Care Support Worker to balance professional responsibilities with personal commitments, promoting a healthy work-life balance. The ability to contribute to patient care on a flexible schedule makes this role both rewarding and accommodating, ensuring that individuals receive the necessary support when they need it most. What you can add: Monitoring patients' conditions by taking temperatures, pulse, respirations and weight Assisting in the delivery of patient care as directed by the Registered Nurse Ensuring that the patient is the prime focus when making decisions about their care and wellbeing Assisting patients with compassion when undertaking normal activities of daily living whilst ensuring that privacy, dignity, and human rights are respected The role will involve, but not be limited to you performing the above. What youll need: A minimum of 6 months experience as a Mental Health Care Assistant (Qualifications required to accompany individuals with 6-12 months experience) or Studying as a Student Nurse with at least 12 weeks clinical placements, studying towards a Mental Health Nursing degree *Depending on the Trust, you may require variable additional certification and skills. The benefits we can offer you in return: Putting People in Places to Care be part of the NHSP community, by joining the bank and caring for patients with a team of people from all walks of life. Weekly pay to give you access to your wages more quickly. Blue Light Card NHS Discount Provider First choice of shifts/placements at the Trust of your choice over agencies. Our team is always happy to help - access our support line any time. Working options to suit your lifestyle being on the bank gives you the flexibility to work the shifts you want or choose fixed term placements. Training and development opportunities via the Trust and NHSPs own academy. Explore different wards, keep your skills up to date whilst gaining vital experience. Being part of the NHSP Community means youll get access to member activities such as member of the month, member appreciation week, key date giveaways, webinar series and much more. Who are NHS Professionals? NHS Professionals is a flexible staff bank, owned by the Department of Health, our purpose is to provide you with the autonomy to decide when, how, and where you want to work. Supporting your lifestyle and making you feel part of the team and community. Offering you flexible work or alternatively fixed term placements. ApplyToday By joining us you can look forward to a choice of flexible Bank shifts or fixed term placements across any of our client Trusts in England.

For more information on the Job Description and Responsibilities please click the link below. More detail about the role: An exciting opportunity has arisen for a trained Advanced Critical Care Practitioner within Critical Care at the Royal Devon University Healthcare NHS Foundation Trust. The Critical care team at the RDE seek to develop further the (ACCP) role with the training and appointment of further ACCPs. Recognised as the longest standing unit employing ACCPs, having had a significant and active development in the role from its inception this is an opportunity to work alongside a well-established, friendly and supportive team. The ACCPs work closely with the current extended Critical Care team and alongside medical colleagues. They work autonomously or under Consultant supervision in specific circumstances to deliver patient care to Level 1-3 critically ill patients across the Trust. The role includes review of patients on acute wards and in the Emergency Department. The ACCP role is a vital component in the development of a flexible and sustainable workforce for Critical Care in the Emergency Care Hospital. The current unit is a busy and progressive Critical Care Unit with a clear patient-centred focus with plans to increase critical care capacity in the coming months. There is an emphasis on developing health care practice through ownership, research/evidence-based practices, commitment and multidisciplinary involvement. As a trained Advanced Critical Care Practitioner you will hold Faculty of Intensive Care Medicine already be an experienced clinician ideally with extensive Critical Care knowledge, and a high level of clinical skill. Applicants are welcomed from those professional groups eligible to undertake non-medical prescribing under current statutory requirements. You will be a motivated team player who possesses excellent verbal and written communication skills. The successful candidate should possess a strong desire to develop themselves to deliver outstanding care within the four pillars of advanced clinical practice, helping to develop the advanced practice strategy within the Trust. Working Pattern: 37.5 hours per week. Interview Date: To be confirmed. Pay:The salary advertised for this position reflects the Agenda for Change 2024-5 rates, inclusive of a 5.5% pay award implemented from October 2024. If you join before this date, the pay award will be backdated to April 2024 or your start date, whichever is later. Until then, remuneration will be based on the 2023-4 pay bandings (Pay scales for 2023/24 | NHS Employers). For further information please contact: Carole Boulanger, Consultant Nurse on carole.boulanger@nhs.net or 01932 402424 As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve. Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon. The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received. The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust. Benefits We will work together to maintain a culture that develops and supports you and your team. This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there. Looking after you is important to us. We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies. If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays. You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups. Salary is not the only financial benefit You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including: National discount services such as the Blue Light Card and Health Service Discounts. Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter Car lease schemes. The NHS Pension scheme (one of the most generous and comprehensive in the UK). Cycle to work scheme These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.