Total 358 Customer Service job vacancies in Exeter, EX2 5DW

For more information on the Job Description and Responsibilities please click the link below. More detail about the role Our team is made up of dedicated, patient focused individuals, who communicate well and have great interpersonal skills. They are organised problem solvers with strong attention to detail. Good IT and communication skills are a must. The working hours will be discussed at interview but they will be a total of 4 hours a day between Monday and Friday between the hours of 9am and 5pm. Working Pattern: Monday to Friday, 20 hours a week between the hours of 9am and 5pm. Shift pattern to be confirmed at interview Interview Date: To be confirmed For further information please contact: Jo Knight, Team Leader on joanneknight@nhs.net As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve. Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon. The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received. The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust. Benefits We will work together to maintain a culture that develops and supports you and your team. This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there. Looking after you is important to us. We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies. If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays. You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups. Salary is not the only financial benefit You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including: National discount services such as the Blue Light Card and Health Service Discounts. Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter Car lease schemes. The NHS Pension scheme (one of the most generous and comprehensive in the UK). Cycle to work scheme These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.

For more information on the Job Description and Responsibilities please click the link below. More detail about the role We are looking for an enthusiastic and motivated Service Administrator (Medical Secretary) to join the Neurology Team, based in Bowmoor House, Royal Devon and Exeter Hospital Wonford. We have an exciting role working as the main administrative secretarial support for the Botox service within Neurology. As an individual we are looking for someone who enjoys working as part of a busy and vibrant team, who is able to prioritise their workload, and can remain calm under pressure. Excellent communication and interpersonal skills will be an essential, proven experience in dealing with service users/patients on the telephone. You will be flexible and adaptable with excellent IT skills. You will need to enjoy the challenge of working as part of a team yet have the ability to use your own initiative to meet the changing needs of the department and Neurology service. As a team we are encouraging of personal and professional development, full training and support would be provided to help you learn and develop within this role. Working Pattern: 37.5 hours per week. Monday to Friday. Interview Date: To be confirmed. For further information please contact: Ashleigh Stevens, Admin Line Manager on 01392 406475 or ashleigh.stevens3@nhs.net This is a fixed term contract for 12 months. For current NHS employees this post could be a secondment opportunity As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve. Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon. The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received. The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust. Benefits We will work together to maintain a culture that develops and supports you and your team. This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there. Looking after you is important to us. We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies. If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays. You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups. Salary is not the only financial benefit You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including: National discount services such as the Blue Light Card and Health Service Discounts. Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter Car lease schemes. The NHS Pension scheme (one of the most generous and comprehensive in the UK). Cycle to work scheme These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.

Location: Exeter

Since 1989, we've supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home.

We're looking for people who are passionate about care, and who want to help others to join our amazing teams. We don't require you to have any previous social care experience, what we do need from you is to have the Right to Work in the UK, as we are NOT able to offer Health and Care Worker visas. Additionally, you are required to have a full UK driving license with access to your own vehicle.

If you're looking for a job that can be flexible around your lifestyle there are a variety of shift patterns available to work in mornings, afternoons, evenings or weekends.

At Helping Hands, we can offer the following benefits

• Paid mileage of 35p per mile between calls
• Early Pay App request up to 50% of your pay in advance of pay day
• Earn up to £100 for referring a friend
• Our care assistants are directly employed by us giving you access to holiday entitlement and our pension scheme
• Apprenticeship opportunities available to existing staff
• Support to complete nationally recognised qualifications including your Care Certificate and NVQs. Your career development is important to us if you want to progress, we can help!
• FREE Blue Light Card national discount card for hundreds of retailers
• Annual pay reviews based on cost of living

Being a Care Assistant means you need to be adaptable, kind-hearted and put others first. Your role may include:

• Providing companionship
• Support with personal care such as showering, bathing and toileting
• Helping with mobility around the home
• Overseeing medication and providing medical support
• Helping around the house with cleaning, cooking and tidying
• Running errands such as food shopping or picking up prescriptions

Senior Care Assistant - Parkland House, our CQC Outstanding Care Home in Exeter. 24-36 hours available (Days or Nights) to include alternate weekends

Days £13.14-£13.64ph/ Nights £13.52-£14.02ph

As a Senior Care Assistant, you will work as part of a team to provide the best care for the people living in our homes and be a part of the next chapter in their story.

You will get to know them and what matters the most to them so you can support them in the best way possible, recognising their individual choice.

You will lead and co-ordinate the care and support team working within the home whilst running the shift; mentoring, supporting and managing the team to provide the very best person-centred care.

You will be responsible working with the team for the safety and wellbeing of the people living, working and visiting the home.

You will support people with daily living routines including personal care, offer emotional support, encourage social activities within the home and update electronic care plans and risk assessments (from pre-admission onwards) and ever-changing needs of individuals.

Every day is different and hard work is required, but each day, you will go home knowing you have made a difference to their lives.

What you need most of all is a desire to help, kindness and to enjoy making someone’s day that little bit easier.

About us

At Peninsula Care Homes, it’s our CARE (Committed, Ambition, Responsible, Embracing) values that make us different and a very special company to work for.

We are a family run business and not only do we provide a home from home environment filled with laugher and love for the people living in our homes, we recognise all that our staff do to support each day. We invest in our staff to enable them to reach their career aspirations and celebrate success, so they love what they do.

We can offer you:

Full company induction and training to get you started and confident in the role
Ongoing training and support thereafter including revalidation
Support from the Registered Manager and the Senior Management Team
Free DBS check
Company Pension
Free meals provided when working long shifts
Short or long shifts
Access to Peninsula Care Homes Mental Health First Aider
Access to an external Confidential Care helpline for you and your family members
Access to Peninsula Care Home’s ‘Whycare?’ app
Access to Peninsula Care Home’s ‘Refer a Friend’ scheme
Ample PPE to support safe working
One of the most rewarding jobs
To find out more please contact us on 01392 346442.

Customer Service Executive / Agent / No Experience Required

IS THIS YOU?

• Are you a natural communicator with a passion for helping others?

• Do you have excellent written and verbal communication skills?

If so, we have an exciting opportunity for you to join a team as a Customer Service Executive / Agent based in Exeter, South West England.


NO EXPERIENCE REQUIRED – FULL TRAINING PROVIDED
If you have worked as a Customer Service Executive / Agent within an office or customer facing environment, then great. If not, don’t worry the company will provide full training and support to get you up to speed.


SALARY: up to £25,000 per annum + Benefits

LOCATION: Exeter, South West England

JOB TYPE: Full-Time, Permanent


JOB OVERVIEW

We have a fantastic new job opportunity for someone who has a friendly and helpful manner that wants to work as a Customer Service Executive / Agent who also has great listening skills with the ability to go that extra mile to support customers.

Working as a Customer Service Executive / Agent you will be the first point of contact for customers, providing outstanding service and support.

As the Customer Service Executive / Agent your role will involve handling customer enquiries, resolving issues, and ensuring a smooth and positive experience for everyone you assist. This role is ideal for someone who enjoys interacting with people and has a genuine desire to help.


APPLY TODAY

If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.


DUTIES

Once trained your duties as a Customer Service Executive / Agent include:

• Responding to customer enquiries via phone, email, and live chat

• Resolving customer issues efficiently and professionally

• Maintaining accurate records of customer interactions

• Providing product information and guidance

• Collaborating with other departments to ensure customer satisfaction

• Upholding the company's high standards of service


CANDIDATE REQUIREMENTS

• No previous experience required – full training will be provided

• Excellent written and verbal communication skills

• A positive attitude and a customer-first mindset

• Ability to work effectively in a fast-paced environment

• Strong problem-solving skills and attention to detail

• Willingness to learn and develop new skills


HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P12746

Full-Time, Permanent Trainee / Entry Level Jobs, Careers and Vacancies. Find a new job and work in Exeter, South West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

awd online | http://www.awdo.co.uk

Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Care Assistant.

The Role


Helping residents to remain as active and independent as possible
Support residents with personal care and mealtimes
Helping identify residents’ unique goals and implement personalised care plans
Supporting residents to explore new interests and engage in physical activities in a motivating and homely environment


Some of our benefits by joining the Care UK family


Wagestream- access your wages at any-time
Bank Holiday Pay Enhancements
Career development, training and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Annual purchase holiday scheme
Wellbeing support


New to Care?

We have our own Learning Academy to provide excellent training and induction programs for all new carers and support workers and we will give you all that’s needed to have a successful career as a carer with us. Our high quality, innovative training and coaching will support the development of your skills throughout your career with us.

We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who all share the same values: caring, passionate and teamwork. You will have a strong desire to help people and put residents at the heart of everything you do.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours.

What's involved with this role:

Temporary Asset Support Officer/Admin – Housing

Job Ref: Exeter 5257202

Pay Rate: £13.93 per hour PAYE

Hours per week: 37 Monday – Friday, 8.30am to 5pm

Role Length: This opening assignment is for 5-6 months

City: Exeter, Devon

The purpose of the role is to provide a front- line service to Council tenants, leaseholders and members of the public for the Housing Assets Service.

Key Responsibilities:

Manage customer enquiries through a range of channels in a courteous and responsive manner.
Deliver a high quality Repairs/Planned works appointment booking system to tenants and leaseholders.
Establish, develop and maintain effective working relationships with team members, other housing teams and contractors to ensure awareness and compliance with our expectations regarding working practices.
Input, update and maintain all manual and electronic records in an accurate and timely manner.
Carry out all clerical duties associated with the receipt, ordering and processing of all housing responsive and planned works to contractors.
Deliver specified outcomes within agreed timescales requested by the Planned / Reactive Repairs Lead.
Display a comprehensive understanding of “what matters” to customers and the Council and that services are delivered effectively and proportionately within this framework.
Bring to the attention of the Planned / Re-active Repairs Lead any complaints and reports of incidents to ensure that all appropriate actions are followed-up.
Provide a range of technical and administrative support services for the Housing Assets Service.
Make a positive contribution to the Housing Assets Team, delivering a high quality tenancy service, working within a positive ‘can do’ culture.



Qualifications:

Educated to GCSE level in five subjects including English and Maths or equivalent.
NVQ in relevant area (e.g. Customer care) desirable.



Skills & Experience:

Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
Experience of delivering high quality customer service, preferably in a housing setting.
Experience of working in an office environment.
Experience of co-ordinating processes and people.
Knowledge of property related issues with and awareness of household repair and planned maintenance processes.
Knowledge of relevant legislation and current housing policy and practice.
Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).





Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.


Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

Clients are generally looking for candidates who are local to, or who can commute easily to the place of work. It will help your application if your CV states, in broad terms, where you reside – there is no need for a full address.

Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and exact job title.

To help speed up the process of uploading your CV to the client we would ask that you send us your CV in Word format (or equivalent) if possible, not as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension, you will be working at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than umbrella pay terms. We do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Due to the number of CVs being sent to us under current market conditions, unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days, please assume that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.











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1

Job Ref: Exeter 5257202


Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

ABOUT THE ROLEAs a Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve. You'll assist with daily living, providing support and companionship and sharing great moments and memories too. It's a chance to bring your dedication and compassion to a fulfilling environment. Every day will be different, so you can expect to undertake work that's as varied as it is rewarding. As a Care Assistant, you could be doing anything from supporting residents with their food and drink and following care plans to ensuring that each of our residents has one-to-one time. It's an opportunity to put your skills to meaningful use and develop your career. ABOUT YOUTo join us as a Care Assistant you'll need to have some experience of caring for older people, a can-do approach and excellent communication skills. Your empathy and warm-hearted approach will shine through, but above all, you'll have the compassion needed to deliver the highest standard of care and support for all our residents. In return we'll provide all the training you need to thrive. REWARDS PACKAGEIn return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including: Free training and development for all roles Access to wellbeing and support tools A range of retail discounts and savings Unlimited referrals with our Refer a Friend' bonus scheme Employee of the Month' rewards and Long Service Awards' And so much more! If you'd like to use your people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

For more information about this role, please refer to the Job description and Person Specification in the supporting information section.

For more information on the Job Description and Responsibilities please click the link below. More detail about the role: The successful candidate will support the leadership of the administrative and clerical staff within the Nightingale Hospital Exeter team. Your duties will also include providing a comprehensive administrative support service to the Nightingale Leadership team. This involves scheduling and organisation of services, as well as rota management and coordination. You will therefore need to have excellent planning and organisation skills. You must have the ability to communicate with people calmly, sensitively and effectively both on the telephone and in person. A flexible and calm approach to staff and patients will be a necessity alongside the ability to support staff with the on-going development of the Nightingale site. If you feel you would be able to meet the demands of this challenging and rewarding role, then we would be delighted to hear from you. Visits are welcome and encouraged. Working Pattern: 37.5 hours per week or 26.5 hours per week, Monday to Friday, flexible working considered. This role will be based within Osprey House and Nightingale Hospital so hybrid working would not be possible. Interview Date: To be confirmed For further information please contact: Charlie May, Admin Line Manager, on charlie.may@nhs.net or Helen Bowmer, Admin Services Manager, on helen.bowmer@nhs.net As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve. Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon. The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received. The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust. Benefits We will work together to maintain a culture that develops and supports you and your team. This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there. Looking after you is important to us. We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies. If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays. You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups. Salary is not the only financial benefit You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including: National discount services such as the Blue Light Card and Health Service Discounts. Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter Car lease schemes. The NHS Pension scheme (one of the most generous and comprehensive in the UK). Cycle to work scheme These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.

For more details about this position, please see the attached Job and Person Description word document.

For full details of the role requirements please refer to the job description and person specification attached to this advert.

For full details of the role requirements please refer to the job description and person specification attached to this advert.

For more information on the Job Description and Responsibilities please click the link below. More detail about the role We are looking for a personable, well organised, enthusiastic person to provide an efficient, professional administrative and clerical service to the Trauma & Orthopaedics Department within the Surgical Services Division. You will form an essential part of an extremely busy team ensuring patient appointments are booked accurately and information is updated regularly, in a timely manner. You will also need to provide effective communication to both patients and staff in order to ensure the smooth running of the service which enhances patient care. The role is both office based and patient facing therefore you will need to be flexible and adapt to the different environments. This role is great for someone who enjoys working in a fast-paced environment, as part of a team working towards a shared goal. Comments from some of our current team: 'The role is varied, no two days are the same which keeps it interesting. It's nice to feel like you are helping the patients and making a difference and there is always something new to learn, especially in a service that is continually evolving.' As a team we always encourage and support personal and professional development, if this is something that interests you. If you feel you are suited to this role, then we would be delighted to hear from you. Visits to the department are welcomed and encouraged. Working Pattern: Monday to Friday, normal service hours are between 8am to 5pm. Interview Date: To be confirmed For further information please contact: Melanie Howland, Admin Line Manager on mhowland@nhs.net / 01392 403569 As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve. Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon. The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received. The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust. Benefits We will work together to maintain a culture that develops and supports you and your team. This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there. Looking after you is important to us. We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies. If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays. You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups. Salary is not the only financial benefit You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including: National discount services such as the Blue Light Card and Health Service Discounts. Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter Car lease schemes. The NHS Pension scheme (one of the most generous and comprehensive in the UK). Cycle to work scheme These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.

Job Title: Patient and Family Support Clinician Location: Head Office, Exeter & Eaglescott airbases, with frequent requirement to travel to various locations, primarily in Devon but also within the wider South West region and opportunities to work remotely. Reports to: Patient and Family Support Manager Hours: 37.5 per week.This could be made up of two part-time positions. Grade: Registered Healthcare Professional Salary: £40,000 FTE Support: Internal: Patient and Family Support Manager, Head of Patient Services External: Patients, their relatives or legal representatives, Acute Hospitals, Care Networks, Other Air Ambulance services, NHS Ambulance Service, Police FLOs, other support agencies. RESPONSIBILITIES, DUTIES, SKILLS AND EXPERIENCE Communications and relationships Strong communication skills, regularly providing reassurance and empathy in emotionally challenging situations. Provide clear and accurate written documentation when needed. Actively contribute to Clinical Governance processes, including sharing experiences, participating in Clinical Governance days, following up with patients/families, and presenting case studies. Collaborate with Devon Air Ambulances (DAA) Fundraising and Communication teams to facilitate patient and family interactions when they wish to share their experiences. Work closely with the Patient and Family Support team to ensure coordinated and effective support. Assist the Patient and Family Support Manager and Operations Director in Duty of Candour processes, maintaining clear, open, and honest communication with patients and families when care did not meet expectations. Represent Devon Air Ambulance as an ambassador, promoting good public relations. Use clinical knowledge to explain complex illnesses, injuries, and prehospital treatments, including medications, surgical procedures, and anaesthesia. Maintain a solid understanding of DAATCL's Scope of Practice and the Joint Royal Colleges Ambulance Liaison Committee (JRCALC) Guidelines. Knowledge and experience Registered Healthcare Professional with a minimum of two years post-registration. BSc or relevant experience in Critical Care, Advanced Clinical Practice, Rehabilitation, or support roles for patients or vulnerable individuals. Evidence of relevant postgraduate study. Have a strong history in prehospital or hospital based critical care. Experience of working within multi-disciplinary teams. Experience with bereavement support is beneficial. Experience in a patient-facing role post-professional registration, preferably with Air Ambulance or pre-hospital experience. Strong knowledge of CQC Fundamental Standards and 'Key Lines of Enquiries' and their impact on clinical practice and organisational governance. Good understanding of regional care pathways for emergency and critical care patients, including ED, intensive care, cardiac care, rehabilitation, and enablement services. Understanding of research and audit principles, including patient outcome measures. Ability to handle conflict and differing opinions effectively. Resilient and self-motivated. A good level of insight and ability to manage own wellbeing as well as supporting the wellbeing of the team. Training/Qualifications Maintain a clean Enhanced DBS certificate, including adult and child Barring List clearance. Willing to complete statutory training and professional development as required by the organisation. Hold a full UK driving license with no more than 3 penalty points. Proficient in IT, including Microsoft Outlook, Excel, PowerPoint, Teams, and database management. Planning and organisational skills Identify trends and themes from patient and family experiences to support Quality Improvement. Plan and deliver education sessions on Patient and Family Support and related projects to clinicians, the wider organisation, and external stakeholders. Liaise with healthcare providers, charities, and support agencies to support patients and families, incorporating best practices and learnings into DAATCL. Collaborate with Heads of Clinical Services, Operations, Patient Services, and the Clinical Governance Lead to ensure patient feedback is shared. Coordinate responses and collaborate with other Air Ambulance services Patient and Family Support teams. Creative and Intellectual Effort Acknowledge the frequent exposure to distressing or traumatic patient/family recounts, often involving discussions of care provided by DAATCL with relatives of severely injured or deceased patients. Production of reports drawn from information from a variety of sources. Host airbase visits for patients and their families Emotional effort Frequent exposure to patients/family recounting distressing and/or traumatic circumstances, with the need to discuss the care provided by DAATCL. Frequent requirement to communicate in person with relatives of severely injured or deceased patients. Provide sensitive timely support to patients and families who have been treated by DAATCL, including answering questions about the care provided by DAATCL and supporting and/or signposting them to other agencies who offer mental and physical wellbeing support. Provide peer and wellbeing support to other Patient and Family Support team members. Provide peer support and wellbeing assistance to other members of the Patient and Family Support team. Physical skills and effort This role will require minimal manual handling. This role will require standard keyboard skills. Accountability, autonomy and judgement Accountable as a Registered Healthcare Professional for upholding the standards of conduct, performance, ethics and CPD as required by their professional body. Accountable for maintaining personal awareness of organisational communications, policies and procedures. Able to uphold the highest Infection Prevention & Control (IP&C) standards. Able to work within data protection regulations and procedures. Demonstrates sound judgement in considering where patient harm may have occurred and escalate as appropriate to the Patient and Family Support Manager, or in their Absence, the Operations Director. Ability to make judgements involving a range of facts or situations requiring analysis, interpretation and comparison of a range of options. Accountable for results and unafraid to learn from mistakes. Financial, physical and information resources Accurate review of patient clinical records/clinical database. Maintain the highest standards of Infection Prevention & Control (IP&C). Exercise sound judgement in identifying potential patient harm and escalate concerns appropriately. Good data processing and analytical skills. Policy and service Accountable for staying informed of organisational communications, policies, and procedures. Support the development of processes and procedures related to Patient and Family Support. Engage in team reflection and learning, identifying areas for improvement and sharing insights. Assist with the monthly submission of Patient and Family Support updates to the Clinical Committee and deputise for the Patient and Family Support Manager at meetings. Comply with DAATCLs Information Governance policies and UK Data Protection legislation. Collaborate on policy and service development, while independently leading on related tasks when needed. Working conditions Be prepared to use VDU for extended periods. Work hours must be flexible to accommodate service, meeting, and visit schedules. Occasional requirement to work outside regular office hours, including weekends. Leadership and people Provide feedback to clinicians to help improve patient care delivery. Offer advice and guidance to non-clinical staff on the scope of care provided by Devon Air Ambulance and the Patient and Family Support service. Foster a learning culture that encourages collaboration, creativity, and responsibility. Uphold DAAs values and behaviours, promoting equality, diversity, and inclusion. Demonstrate high integrity and openness. Work well both independently and as part of a team. Devon Air Ambulance is signed up to Acevos Diversity Principles which will help address the diversity deficit in charity leadership. DAA does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.